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Manager, member services skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dr. Timothy Edwards,
Jaunelle Celaire
Below we've compiled a list of the most critical manager, member services skills. We ranked the top skills for managers, member services based on the percentage of resumes they appeared on. For example, 18.1% of manager, member services resumes contained member engagement as a skill. Continue reading to find out what skills a manager, member services needs to be successful in the workplace.

15 manager, member services skills for your resume and career

1. Member Engagement

Member engagement can be defined as the current ongoing interaction between a member and organization in exchange for meaningful value. It involves the initiative taken by an organization or a club to build meaningful relationships with its members. Member engagement can lead to customer loyalty, by reminding the members every now and then of the role the club or organization plays in their life.

Here's how managers, member services use member engagement:
  • Implemented standardization and centralization of print and electronic communication production and distribution to offer effective communication platforms for member engagement.
  • Managed and developed member retention programs that supported member engagement, strengthened value proposition, and provided member recognition.

2. Team Training

Here's how managers, member services use team training:
  • Developed and led personal team and group team training sessions.

3. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how managers, member services use crm:
  • Managed the database administration and upgrade to Microsoft CRM to meet changing business needs.
  • Trained all direct reports on utilizing Microsoft Outlook for CRM purposes.

4. Membership Sales

Membership sales is a process whereby a potential customer (prospect) joins a platform, group, or club, convincing them of its benefits, and closes the deal. Like every process, each step plays an important role in the overall success of the sales pitch.

Here's how managers, member services use membership sales:
  • Created and established a nationally recognized Loaned Executive program resulting in annual membership sales of half a million dollars.
  • Develop, implement and monitor action plan for the achievement of monthly membership sales and retention.

5. Cleanliness

Here's how managers, member services use cleanliness:
  • Certified Pool Operator (CPO)-assisted in maintaining ideal chemical balance, overall natatorium function and cleanliness.
  • Perform periodic checking of on the cleanliness and order of the gym & locker facilities.

6. Front Desk

Here's how managers, member services use front desk:
  • Managed five departments; Front Desk-Sales/Shift Leaders/Senior Center/Birthday Parties/Concession Stand.
  • Managed up to 30 employees to include: janitorial department, child care facility, and front desk/reception staff.

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7. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how managers, member services use professional development:
  • Provide individual coaching and professional developments sessions with customer service agents/leads to improve skills and promote career growth.
  • Coordinated workshops for association members and industry leaders for professional development.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how managers, member services use payroll:
  • Supervised banquet staff members and coordinated scheduling and payroll.
  • Monitor payroll for all 65 members of staff in the club and coordinate rota for Front of House team.

9. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how managers, member services use medicare:
  • Coordinated general community education and outreach activities for Medicare Programs, including the promotion of Public relations.
  • Managed 38 Call Center representatives and support personnel engaged in Medicare member inquiries.

10. Health Plan

Here's how managers, member services use health plan:
  • Developed department newsletter to assist with effective communication between Health Plan staff.
  • Served as the Health Plan's alternate representative at the District of Columbia Child Fatality Review Committee's Case Review meetings.

11. Member Retention

Here's how managers, member services use member retention:
  • Monitored team's daily performance and productivity to identify opportunities for process improvement, efficiency gains and increased member retention.
  • Resolved customer service issues/questions in a timely and professional manner to enhance customer satisfaction and improve member retention.

12. Membership Database

Here's how managers, member services use membership database:
  • Update membership database for current and new members while maintaining confidentiality of all member information.
  • Managed operations for internal membership database program for one of the largest Associations within California.

13. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how managers, member services use quality standards:
  • Managed the customer service staff to ensure the productivity and quality standards are maintained, administered performance evaluations.
  • Ensured quality standards representative of brand in all customer interactions related to membership and billing.

14. Performance Standards

A performance standard is an expected level of quality that must be met for a process, procedure, or goal to be considered successful or complete. They can be found across a variety of industries including everything from product testing to educational testing.

Here's how managers, member services use performance standards:
  • Established performance standards that significantly reduced hold time, increased productivity, decreased repeat calls and enhanced customer satisfaction.
  • Provided day-to-day leadership, which included establishing and coaching associates to performance standards.

15. Training Programs

Here's how managers, member services use training programs:
  • Developed and implemented comprehensive training programs consisting of detailed manuals and live instructional sessions.
  • Planned and developed training programs on local operation-specific policies, products, benefit plans and business clients' computer systems.
top-skills

What skills help Managers, Member Services find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on manager, member services resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What manager, member services skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.

What hard/technical skills are most important for manager, member serviceses?

Bruce Heiman Ph.D.

Professor of International Business, San Francisco State University

-Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"

-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)

-Deep spreadsheet skills (pivot tables and macros, as examples).

-Relational database skills, including programming (e.g., MySQL)

-Data mining

-AI/Machine Learning experience
Do you want to know more?
Read more about what experts have to say about manager, member services

List of manager, member services skills to add to your resume

Manager, member services skills

The most important skills for a manager, member services resume and required skills for a manager, member services to have include:

  • Member Engagement
  • Team Training
  • CRM
  • Membership Sales
  • Cleanliness
  • Front Desk
  • Professional Development
  • Payroll
  • Medicare
  • Health Plan
  • Member Retention
  • Membership Database
  • Quality Standards
  • Performance Standards
  • Training Programs
  • Process Improvement
  • Medicaid
  • Performance Evaluations
  • Corrective Action
  • Customer Satisfaction
  • Performance Reviews
  • Member Satisfaction
  • Member Events
  • Direct Reports
  • CMS
  • Human Resources
  • NCQA
  • Event Planning
  • ATM
  • Member Complaints
  • Real Estate
  • Business Development
  • Facebook
  • Member Inquiries
  • ACH
  • Member Issues
  • Customer Complaints
  • PowerPoint
  • Call Monitoring
  • Membership Recruitment
  • Disciplinary Actions
  • Member Communications
  • Call Tracking
  • Trade Shows
  • Staff Liaison
  • Press Releases
  • Strategic Plan

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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