What does a manager, member services do?
In the healthcare industry, a manager of member services is primarily in charge of facilitating member-related procedures and services, ensuring efficient client service. Their responsibilities include gathering and organizing patient information, researching trends for new enrollment opportunities, analyzing the existing processes to identify areas needing improvement, developing solutions in problem areas, and resolving issues and concerns promptly and efficiently. Furthermore, as a manager, it is essential to lead and encourage teams to reach goals, all while implementing the company's policies and regulations.
Manager, member services responsibilities
Here are examples of responsibilities from real manager, member services resumes:
- Manage relationship with Medicare regional office staff in the context of overseeing Medicare audits.
- Establish and redefine business processes in order to achieve national accreditation through NCQA.
- Create direct mail, email and Facebook campaigns to attract new members.
- Create deduction files and enrollment files to balance with insurance carrier's invoices and employer group's payroll departments.
- Supervise banquet staff members and coordinate scheduling and payroll.
- Promote to director position and given additional responsibilities as well as staff oversight while maintaining former responsibilities on an elevate level.
- Explain HMO plan and answer questions which increase client enrollment and sales.
- Handle departmental projects dealing with health insurance benefits (indemnity and HMO).
- Manage Sarbanes-Oxley application compliance requirements.
Manager, member services skills and personality traits
We calculated that 18% of Managers, Member Services are proficient in Member Engagement, Team Training, and CRM. They’re also known for soft skills such as Analytical skills, Managerial skills, and Communication skills.
We break down the percentage of Managers, Member Services that have these skills listed on their resume here:
- Member Engagement, 18%
Implemented standardization and centralization of print and electronic communication production and distribution to offer effective communication platforms for member engagement.
- Team Training, 12%
Developed and led personal team and group team training sessions.
- CRM, 9%
Managed the database administration and upgrade to Microsoft CRM to meet changing business needs.
- Membership Sales, 7%
Created and established a nationally recognized Loaned Executive program resulting in annual membership sales of half a million dollars.
- Cleanliness, 6%
Certified Pool Operator (CPO)-assisted in maintaining ideal chemical balance, overall natatorium function and cleanliness.
- Front Desk, 3%
Managed five departments; Front Desk-Sales/Shift Leaders/Senior Center/Birthday Parties/Concession Stand.
Common skills that a manager, member services uses to do their job include "member engagement," "team training," and "crm." You can find details on the most important manager, member services responsibilities below.
Analytical skills. To carry out their duties, the most important skill for a manager, member services to have is analytical skills. Their role and responsibilities require that "social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization." Managers, member services often use analytical skills in their day-to-day job, as shown by this real resume: "analyze, research and respond appropriately to member inquiries/complaints. "
Managerial skills. Many manager, member services duties rely on managerial skills. "social and community service managers spend much of their time administering budgets and responding to a variety of issues.," so a manager, member services will need this skill often in their role. This resume example is just one of many ways manager, member services responsibilities rely on managerial skills: "performed various managerial duties; performance evaluations, job coaching, hiring/termination, etc. "
Communication skills. Another skill that relates to the job responsibilities of managers, member services is communication skills. This skill is critical to many everyday manager, member services duties, as "social and community service managers must be able to speak and write clearly." This example from a resume shows how this skill is used: "promote consistent messaging by enforcing quality standards for internal and external communications. "
Problem-solving skills. manager, member services responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "social and community service managers must be able to address client, staff, and agency-related issues." This resume example shows what managers, member services do with problem-solving skills on a typical day: "resolved employees conflicts and promote professional development among direct reports. "
Time-management skills. Another common skill required for manager, member services responsibilities is "time-management skills." This skill comes up in the duties of managers, member services all the time, as "social and community service managers must prioritize and handle numerous tasks, often in a short timeframe." An excerpt from a real manager, member services resume shows how this skill is central to what a manager, member services does: "set staff project deadlines and performance standards and monitors to ensure compliance. "
The three companies that hire the most manager, member servicess are:
- KPMG LLP13 managers, member services jobs
- Planet Fitness11 managers, member services jobs
- Centene4 managers, member services jobs
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Compare different managers, member services
Manager, member services vs. Trustee
A youth coordinator is mainly focused on developing and facilitating programs for children in various settings that enhance and support personal youth education and development. As a youth coordinator, you need to understand recreational and Educational Services and activities with strong leadership skills. It will help if you are a compelling communicator because you will be communicating with youths and various services. Youth coordinators can possess a university degree to enhance their career, but it isn't necessary for this job.
There are some key differences in the responsibilities of each position. For example, manager, member services responsibilities require skills like "member engagement," "team training," "crm," and "membership sales." Meanwhile a typical trustee has skills in areas such as "financial statements," "debtor," "bankruptcy court," and "scholarship." This difference in skills reveals the differences in what each career does.
Trustees tend to reach similar levels of education than managers, member services. In fact, trustees are 1.5% more likely to graduate with a Master's Degree and 3.6% more likely to have a Doctoral Degree.Manager, member services vs. Youth coordinator
A youth leader is a young individual who is responsible for building a sense of community within the church youth that can provide an opportunity for both spiritual and social development. Youth Leaders organize regular social, educational, and spiritual oriented events with parents and volunteers to maintain a vibrant program. They establish support and appropriate relationships with their youth members and their families. Youth leaders also maintain social media and emails to provide information publicly to youth members about their organized events.
In addition to the difference in salary, there are some other key differences worth noting. For example, manager, member services responsibilities are more likely to require skills like "member engagement," "team training," "crm," and "membership sales." Meanwhile, a youth coordinator has duties that require skills in areas such as "youth program," "community outreach," "youth development," and "mental health." These differences highlight just how different the day-to-day in each role looks.
Youth coordinators earn similar levels of education than managers, member services in general. They're 2.1% more likely to graduate with a Master's Degree and 3.6% less likely to earn a Doctoral Degree.Manager, member services vs. Youth volunteer
The required skills of the two careers differ considerably. For example, managers, member services are more likely to have skills like "member engagement," "team training," "crm," and "membership sales." But a youth volunteer is more likely to have skills like "youth development," "community outreach," "community services," and "at-risk youth."
Most youth volunteers achieve a similar degree level compared to managers, member services. For example, they're 1.3% less likely to graduate with a Master's Degree, and 1.3% less likely to earn a Doctoral Degree.Manager, member services vs. Youth leader
Even though a few skill sets overlap between managers, member services and youth leaders, there are some differences that are important to note. For one, a manager, member services might have more use for skills like "member engagement," "team training," "crm," and "membership sales." Meanwhile, some responsibilities of youth leaders require skills like "cpr," "fine arts," "academic enrichment," and "homework assistance. "
The average resume of youth leaders showed that they earn similar levels of education compared to managers, member services. So much so that theyacirc;euro;trade;re 3.4% less likely to earn a Master's Degree and less likely to earn a Doctoral Degree by 2.0%.Types of manager, member services
Updated January 8, 2025
