Manager, member services work from home jobs - 52 jobs

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission - Maven Clinic is a recipient of over 30 workplace and innovation awards, including: Fortune Change the World (2024) CNBC Disruptor 50 List (2022, 2023, 2024) Fortune Best Workplaces for Millennials (2024) Fortune Best Workplaces in Health Care (2024) TIME 100 Most Influential Companies (2023) Fast Company Most Innovative Companies (2020, 2023) Built In Best Places to Work (2023) Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) Great Place to Work certified (2020, 2021, 2022, 2023, 2024) Fast Company Best Workplaces for Innovators (2022) Built In LGBTQIA+ Advocacy Award (2022) Maven is seeking a Manager, Member Benefit Services with deep, hands-on experience in fertility benefits to lead a team of 10+ Member Services Representatives. This role is ideal for someone who has worked directly with fertility patients and has a thorough understanding of the complexities of insurance coverage, billing, and reimbursement in the fertility space. This role goes beyond people management - we're seeking a true fertility benefits expert who can take ownership of complex financial and insurance escalations. You will serve as a key subject matter expert on fertility-related billing issues, out-of-network claims, insurance coordination, and member financial tracking, driving timely and equitable solutions for our members, employers, and payer partners. You'll play a pivotal role in shaping team culture and building scalable processes that ensure we continue delivering high-quality, empathetic care to members on their family-building journeys. We're looking for someone who is ready to roll up their sleeves, solve problems alongside their team, and inspire high performance through compassionate leadership. The Member Services team supports members seven days a week; therefore, occasional weekend coverage is expected. This position is Monday through Friday, 9:00 AM-5:00 PM EST, with occasional weekend coverage as needed As a Manager, Member Benefit Services at Maven, you will: Be the ultimate people manager. Conduct regular one-on-ones, performance reviews, and development planning to promote employee growth and high-impact performance across a team of Member Services Associates and Senior Associates. Act as the primary escalation point for member issues and complex fertility-related financial and billing issues, driving problems to resolution while managing communication with key stakeholders. Learn the ins and outs of Maven's business and the day-to-day Member Benefit Services team responsibilities, diving in to directly master our various communication channels and reimbursement processes. Lead by example to ensure a culture focused on empathetic care, ensuring that the needs of our members are met in an exceptional manner. Directly answer member inquiries on inbound/outbound calls and Zendesk messages in times of high volume or during staffing gaps. Use your continuous improvement mindset to define and iterate on processes, making positive enhancements to drive efficiency, value, and accountability toward KPIs. Ensure team performance metrics are met; including but not limited to: productivity, response time, NPS, and CSAT. Report on MBS team metrics, KPIs, OKRs, to the director of MBS as well as cross functionally. Facilitate the team's alignment with broader organizational objectives and effectively lead through change. Review, maintain, and create MBS team SOPs, workflows, and communications to the team to ensure understanding and alignment on MBS team processes. Collaborate cross-functionally with our Care Delivery/Advocacy, Support, Operations, Product, Data, Provider Operations, Payment, Engineering, and Client Success teams. Coordinate new hire training and take an active role in the success of new employees during onboarding and training. Perform other duties as assigned. We're looking for you to bring: 5-7 years of experience in Customer Service Operations, including team leadership roles 3+ years of experience managing teams of 10+ in a service/support environment 2+ years of direct experience resolving complex fertility financial and benefits billing issues, including coordination with payers and employer-sponsored benefit plans. 1-3 years of experience in managed healthcare, insurance, or employer benefits. Strong track record of mentoring and coaching team member Flexibility and experience managing in fast-paced, high-growth environments. Experience managing inbound and outbound call support, email or app-based written support. Track record of driving improvement with impactful and measurable results. Demonstrated ability to analyze performance metrics to identify trends, root causes, and improvement opportunities; uses data-driven insights to proactively solve problems and drive operational excellence. A strong sense of empathy applied to direct reports, members, and cross functional business partners. Savvy business judgment and the ability to support data-driven, results-oriented decision-making. Experience in motivating a team to achieve KPIs, drive efficiency, and managing change. The ability to create order from chaos and a willingness to roll up your sleeves to solve challenging problems directly. Additional helpful experience and skills: Experience working in a fast-paced startup environment. Experience in Zendesk is a plus. Prior experience managing payments. Bachelor's degree or equivalent experience. Verbal and written fluency in Spanish. Experience managing remote based employees and teams. The base salary range for this role is $106,000 - $115,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidates in: AZ, CA, CO, CT, DC, DE, FL, GA, HI, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, UT, VA, VT, WA, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. This policy reflects our belief that great work can happen anywhere and that flexibility enables our team to do their best work. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. Whole-self care through wellness partnerships Hybrid work, in office meals, and work together days 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) Annual professional development stipend and access to a personal career coach through Maven for Mavens 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g **********************). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: ************************. For general and additional inquiries, please contact us at ***********************.

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. This is a fully remote anywhere in the US position. Work Schedule: Tuesday through Saturday 10:00am-6:30pm CST Position Summary The MCO Coordinator is responsible ensuring the timely and accurate quality validation for member correspondence; including but not limited to Medicare operational letters. This position involves establishing positive working relationships with internal and external customers by providing accurate, reliable, and timely file submissions, reviews, letter markup, and error resolution. This is achieved through quality review of PDF images for correct template, content, client branding, and formatting so letters can accurately print and send to plan participants. As an individual contributor and team player for any current and upcoming projects and initiatives, this role will identify and assist staff to ensure all work is performed within SLA and will participate in updates to the templates and mailings to manage daily activities. The role will complete and maintain tracking reports of all correspondence for record-keeping and prepare files to be reviewed and ensure work is completed in a timely manner. The Coordinator will also be responsible for monitoring, analyzing, and communicating within the organization of identifying deficiencies of letters. This individual will also be trained on various operational processes supported by MCO teams to assist with execution during times of elevated volumes. Responsibilities Proof letters in PDF format against data file information and template for accuracy. Support lead team members with internal research, documentation, follow-up, requirements capture, etc. Special projects as assigned, related to ongoing improvement and expansion. Required Qualifications Ability to prioritize and handle multiple work tasks on an ongoing basis. Highly motivated and able to work with limited supervision within established guidelines. Proficient in Microsoft Outlook, Word, and Excel. Dependable, flexible, reliable team player. Excellent communication skills, both written and verbal. High attention to detail. Preferred Qualifications 3+ years of relevant experience. General understanding of PBM or healthcare operations. Knowledge of print file functionality and data requirements. Bachelor Degree preferred. Quality check or proofreading experience (sample of finished product to a standard) . Education HS Diploma or GED equivalent Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit ***************************************** We anticipate the application window for this opening will close on: 02/28/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: SoFi is seeking an energetic, analytic, and intellectually curious Independent Assessment & Review Manager to join our Fraud Risk team. This role - as part of the 2nd Line of Defense - will conduct assessments of the fraud program design and operational effectiveness, evaluating prevention, detection, and response capabilities, including processes, tools, skills and staffing. Additionally, the person in this role will look to ensure alignment with industry best practices and compliance with regulatory standards as well as identifying exposure to fraud across business units, products, and channels making sure vulnerabilities are recognized and understood. The ideal candidate will have experience in risk management and analytic strategy and will be an agile learner, think strategically, and possess strong communication and problem-solving skills. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team. What you'll do: Develop fraud 1st line program assessment methodology and approach Provide actionable feedback and recommendations to improve fraud program resilience Monitor the implementation of recommended improvements and the ongoing evolution of the program to meet dynamic fraud landscapes and regulatory changes Record discrepancies between existing controls and the level of risk protection required, highlighting areas where enhancements are needed Assess the impact of new products and initiatives to the fraud risk appetite, conducting reviews and providing effective challenge Confirm that regulatory compliance considerations are fully integrated into the fraud risk framework Develop fraud standards and fraud risk questions to be leveraged by Supplier Risk Management for vendor assessments Review and assess fraud forecasts and forecasting methodologies, providing strategic insights and recommendations to further enhance accuracy What you'll need: Bachelor's degree with 8+ years experience in risk management and analytic strategy within the financial services industry preferred Knowledge of banking products, processes and regulations Experience querying large datasets using SQL Exceptional interpersonal, verbal and written communication skills Strong leadership, collaboration, influencing and organizational skills with attention to detail Must be self-motivated with the ability to work independently or within a group under minimal daily direction. Intellectually curious. You adapt to change, embrace bold ideas, ask questions, test assumptions, and challenge conventional thinking Strong analytical and problem-solving skills, with the ability to analyze complex issues, develop innovative solutions, and make data-driven decisions Experience leading and managing meetings with cross functional teams, effectively and efficiently communicating and driving engagement. Proficiency in data analysis and deriving meaningful insights for decision-making Demonstrated ability to collaborate with multidisciplinary teams, take ownership of deliverables, and drive assigned tasks to completion, in a timely manner. Experience with regulatory compliance and corporate governance standards Ability to work under tight deadlines Ability to manage multiple initiatives and competing priorities, meet deadlines, and adapt to change Proficiency with Google Suite and/or Microsoft Office products Strong team player Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position starts at: $84,000.00. Final compensation will be determined based on experience. By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. The Manager of Assessments and Integration is responsible for the creation and management of assessment documents and activities. The Manager will assist in the tasks related to the assessment process from the executed Statement of Work (SOW) through the final client presentation, including accurate and complete assessment deliverables to the client. Position also helps integrate new FOS clients by collaborating with Integration team in STO. Working knowledge of acute and physician revenue cycle processes, key performance indicators, and best practices is required. Incumbent should understand how to calculate key performance indicators (KPI's) and assess current operations against best practices. Exhibits strong strategic, analytical, project management, communication, and team leadership skills. Must be detail oriented and like creating reports, graphs, and spreadsheets. Ability to build and maintain relationships with key internal and external stakeholders. Communicates effectively while presenting complex information to technical and non-technical audiences. Demonstrates advanced proficiency in Word, Excel, and PowerPoint. The ability to facilitate the management of data for more than one project/assessment, as needed. Provides ideas and recommendations for improving assessment process. Job Competencies: Decision Making - Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions. Courage - Proactively confronts difficult issues and effectively participates in challenging conversations; makes hard choices and takes bold action in the face of opposition or fear. Refuses defeat. Influencing - Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions that support specific outcomes. Coaching & Developing Others - Partners with individuals' and supports their development of knowledge, skills, and abilities; empowers them to unlock their potential and maximize performance and growth knowing that developing you makes us better. Emotional Intelligence - Establishes and sustains trusting relationships by accurately understanding and interpreting one's own and others' emotions and adapts behaviors to accomplish intended results. Creating an Inclusive Environment - Makes decisions and initiates action to ensure that policies and business practices leverage the capabilities and insights of individuals with diverse backgrounds, cultures, styles, abilities, and motivation. Essential Job Functions: O.N.E. Purpose Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. Overall Assessment Support: Maintain and distribute Assessment project calendar and Assessment pipeline calendar. Create organized files and directories. Create, maintain, and update Assessment documents. Review receipt of requested documents, including assessing whether documents received met specifications. Review assigned Assessment document sections and revise formatting, content, punctuation to comply with standard formatting and value-added content. Pre-Onsite Phase/Data Only Assessments: Coordinate internal team Kick-off call. Schedule recurring internal calls for assessment planning and status check-in. Communicate travel and logistic coordination with Assessment team members, and client, if needed. Assist with coordination, distribution, and reconciliation/validation of Assessment templates. Onsite Phase: Schedule and coordinate daily rounding meetings with internal assessment team. Assist Director with establishing client onsite meeting times, location and audience, and coordination with Sales and senior administrative staff teams. Coordinate site visit logistics such as meals and events. Assist with compilation of client facing deliverables, including preliminary key observations and potential compliance items. Post Onsite/Deliverable Phase: Assist Director and AVP with the reconciliation of the final deliverable documents. Assist Director and AVP with compilation of the Final Executive Summary presentation and coordination with the assessment team. Coordinate printing logistics for all onsite client meetings with Sales and Marketing team. Integration Phase: Participate in Client Readiness update meetings held by the STO Team. Work with Director to create the Best Practice Tracker (BPT) for each new client FOS and generate the exports and worksheets to support the FOS Client Readiness process. On go-live date for each new client FOS, take ownership of tracking each Operations Functional Area BPT migration plan status through completion and into operational stead state. Support Director in weekly meetings with Operational Leaders for each new client to track completion of BPT's and identify any barriers. Provide BPT reporting of % complete, barriers, accomplishments, and escalations. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Job Experience: 5 to 7 Years People Leadership Experience: 3 to 5 Years Desired Education Level: Bachelors Degree or equivalent experience Preferred Area of Study: Business Other Knowledge, Skills and Abilities: Proficiency in the Acute Hospital Revenue Cycle and Denials Management Required Minimum Education - Specialty/Major: Healthcare or related field Preferred Minimum Education: 4 years/ bachelor's degree Preferred Minimum Education - Specialty/Major: Healthcare or related field Minimum Years and Type of Experience: 5 years of experience in healthcare and/or hospital revenue, preferably Acute hospital experience Other Knowledge, Skills and Abilities Required: Microsoft Office (Word, Excel, PowerPoint), Visio, Public Speaking, Project Management, Leadership skills, Customer Service skills Other Knowledge, Skills and Abilities Preferred: Excellent written and verbal communication Problem solving Attention to detail Organizational skills Demonstrated time management skills Ensemble Required Certification: Certified Revenue Cycle Representative (CRCR) or other approved job-relevant certification #LI-LS1 #LI-REMOTE Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights

Are you eager to leverage your skills and experience in a dynamic new career opportunity? ServiceLink, the unrivaled leader in the mortgage industry, seeks an action-oriented individual with proven management success and the initiative to proactively resolve escalated issues to fill the position of Manager, eClose. The ideal candidate will be exceedingly motivated to conquer bold challenges and drive impactful results in a culture which promotes entrepreneurship through empowerment. If you possess strong interpersonal awareness and the motivation to lead high performing teams to new levels of success, we invite you to apply today. This is an exciting time to join ServiceLink, where the demand for exceptional performance is rewarded with meaningful and self-directed advancement possibilities. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… · Oversee the eClose Department. The eClose Department manages both RON & iPEN processes. · Be responsible for staff performance, attendance, training, payroll approval, and staffing decisions · Assess the overall health & performance of the eClose vendor network and work with the team to improve the network's performance · Grow & maintain the eClose vendor panel · Accountable to Maintain & Monitor expected COGS, client-level SLAs around customer satisfaction, vendor quality & any other eClose-related metrics · Participate in client audits · Keep up with industry news that may be related to eClosing and eNotary requirements · Identify areas for growth and improvement and implement plans to meet those needs · Address any escalated issues for eClosings · Ensure the proper adherence to any regulations related to eClose options · Provide departmental reporting to upper management · Address any escalated client, vendor, or employee related issues WHO YOU ARE You possess … · Previous management experience and title, closing or mortgage industry experience · High School diploma or equivalent required · Ability to recognize problems outside the normal mandated company, client and state regulations, guidelines and requirements · The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients · Good organizational skills, the ability to handle multiple tasks simultaneously and demonstrate good communication and customer service skills Responsibilities · Manage the eClose department for production, performance & quality. The eClose Department manages both RON & iPEN processes. · Ensure all daily work is done by the Team · Manage workload issues across teams and propose and implement efficiency initiatives as deemed necessary · Develop and maintain processes and procedures for use within the department and for external vendors, as needed · Perform audits of employee work and make sure tasks are completed accurately · Responsible for coaching & counseling employees · Set production metrics for the department and review employee production to determine if employees are meeting the goals · Assist Team Members and Team Leads in resolution of issues · Coach and counsel team members when issues are found · Plan for and have appropriate staffing for month end and to cover days off, when applicable · Ensure team members have vacations scheduled appropriately throughout the year · Build and maintain employee morale · Monitor and approve department payroll · Responsible for completing annual employee reviews · Maintain professional relationships with eNotary vendors · Responsible for reviewing the performance of the eNotary vendor network and adjusting as necessary · Responsible for determining the discipline when it comes to vendor counseling · Identify areas for improvement and implement plans to address · Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction · Address any escalated client, vendor, or employee related issues in a professional and timely manner. · Advise management of any escalated issues or concerns · Responsible for departmental reporting · Communicate & coordinate with other ServiceLink departments, as necessary, to ensure we are meeting client expectations. · Participate in client audits, including pre-audit questionnaires and responses · Make recommendations to Director for staffing levels, overtime, and movement of employees between teams · Interview and recommend new candidates for hiring, when needed · Recommend systems and process enhancements to reduce processing times and improve accuracy · Adhere to company policies and procedures · All other duties as assigned Qualifications · High School diploma or equivalent required · Previous management experience and title, closing or mortgage industry experience · Must be able to work additional hours, if needed, to ensure completion of necessary work and success of department · Must be able to multitask · Proficiency in Microsoft Office products, including Excel, Word & Teams · Tech savvy and forward thinking · Detail oriented, efficient and organized We can recommend jobs specifically for you! 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Member Coordination We are excited to invite a dedicated and versatile Member Coordinator to join our dynamic team. As a key player in our member coordination department, this role is critical to ensuring the success and efficiency of our organization. You will be responsible for managing a wide range of member-focused activities that contribute directly to the quality of services we provide. This is an excellent opportunity for a highly organized individual with a passion for customer service, healthcare, and operational excellence. Responsibilities: Member Assessments: Conducting comprehensive evaluations of our members' needs, preferences, and eligibility. This involves in-depth conversations with members, reviewing their medical history, and collecting relevant data to determine the best course of action for their care. Referral Processes: Managing and optimizing our systems for directing members to appropriate services, healthcare providers, or specialists. This includes maintaining relationships with service providers and ensuring smooth information transfer. Lead Care Management: Taking the lead in coordinating care for high-priority or complex cases. This involves closely collaborating with healthcare providers, family members, and other involved parties to ensure that the member receives continuous care. You will monitor the progress of these cases, address any emerging challenges, and provide timely updates to stakeholders to ensure that each member's health and wellbeing are effectively managed. Quality Assurance: Implementing and maintaining quality control measures across all department activities. This includes regular audits, performance reviews, and continuous improvement initiatives to ensure high standards of service. Additionally, quality assurance includes obtaining member feedback about their experience with our company thus far. Data Entry: Accurately inputting and updating member data in the organization's databases and management systems. This includes entering personal details, case information, service usage, and other relevant data, ensuring that all records are complete, accurate, and up-to-date. You will also be responsible for maintaining confidentiality and ensuring data integrity while handling sensitive information. Call Center Supervision: Overseeing the operations of the call center, including inbound calls, monitoring call quality, overseeing incoming and outgoing faxes, and implementing strategies to improve customer service and efficiency. Patient Verification: You will play a vital role in verifying the identity and eligibility of patients or members, ensuring that all provided information is accurate and up-to-date. This process may involve cross-referencing multiple databases, contacting other organizations, and liaising with team members to ensure that all necessary documentation is complete and correct. Resource Development: Creating, updating, and maintaining resources that support the team's daily activities. This could include developing training materials, creating process documentation, or compiling informational resources for members. Your contributions will ensure that the team has access to up-to-date tools that streamline workflows and enhance overall efficiency. Mailing Distribution: Overseeing the distribution of physical materials such as flyers, brochures, and other printed information to members. Additional Responsibilities: In addition to the tasks outlined above, you will be expected to take on any additional duties as needed, which may include administrative support, system updates, or any other tasks that contribute to the overall success of the department and organization. Qualifications: Strong organizational skills with a keen eye for detail Proven reliability and self-motivation to manage multiple tasks efficiently Adaptability to occasional changes in the workplace environment Proactive attitude and strong work ethic with a desire to contribute to team success Comfort with speaking on the phone for extended periods and handling sensitive information At least 2+ years in an office/administrative environment, ideally in a healthcare or member services setting Key Attributes: Excellent communication skills, both written and verbal Ability to multitask and prioritize effectively in a fast-paced environment Detail-oriented with a focus on accuracy and high-quality service delivery Team player with a positive attitude and collaborative approach Working Conditions: Fully remote, 40 hours per week Pay: $21 - $24 per hour Hours: 1:30 PM - 10:00 PM, Monday through Friday Job Type: Full-time Benefits: 401(k) Dental insurance Health insurance Paid time off Vision insurance Shift: 1:30pm-10pm Work Location: Remote

About Coalfire Coalfire Federal is a market leading cybersecurity consultancy firm that provides independent and tailored advice, assessments, technical testing and a full suite of cyber engineering services to Federal agency customers. Coalfire Federal along with its parent company, Coalfire, has an unparalleled client list with deep customer relationships with leading cloud and technology providers including Amazon, Microsoft, IBM, Google and Oracle and Federal agencies. Coalfire has been a cybersecurity thought leader for over 20 years and has offices throughout the United States and Europe and is committed to making the world a safer place by solving our clients' toughest security challenges. But that's not who we are - that's just what we do. We are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference. Coalfire Federal is both an authorized C3PAO and CMMC RPO - and we're currently seeking Certified CCA Assessors to join our growing team. Completed Tier 3 Suitability is required for this position. Position Summary As a Certified CCA Assessor you'll work with leading manufacturing, IT, Cloud, professional service organizations, and the Defense Industrial Base (DIB) serving the United States Department of Defense (DOD). You will be part of a team that supports the efforts of these organizations to satisfy DOD's Cybersecurity Maturity Model Certification and related government regulations as an assessor to certify organizations' compliance with CMMC requirements. Location Details All CMMC Assessor positions are full time remote. Occasional or limited travel may vary based on client needs. What you'll do As a CCA Assessor, you will support assessing whether members of the DIB have adequately prepared for compliance with CMMC regulations CCA Assessors are part of a team that will evaluate an organization's readiness for assessment, which include the experience and capability for tasks such as: collect and examine evidence, observe, test and analyze results clearly and effectively score OSC practices and validate preliminary results generate preliminary report findings finalize findings for an assessment report and deliver recommended assessment results What you'll bring Working knowledge of the controls and implementation of DFARS Clause ************ (NIST 800-171) Direct involvement with building reports that clearly communicate met and not met objectives in accordance with assessment guidelines Ability to track detailed tasks and ensure timely delivery of project deliverables Excellent communication and problem-solving skills Critical thinking, and ability to balance security requirements with mission needs Must be well-organized and detail-oriented with the ability to coordinate, prioritize multiple tasks, and be adaptable to change to accomplish assignments Ability to work independently and as a part of a team Professional and polished interpersonal and communication skills with team members and stakeholders Hands on security and consulting experience Education Completed Bachelor's degree from an accredited university, preferably in an IT related field. Clearance / Suitability Requirements US Citizenship Required Currently possess completed Tier 3 Suitability with the Cyber AB Certifications Required: Completed CCA Certification, with completed/active Tier 3 Suitability with the Cyber AB Years of Experience Minimum 5 to 7 years of overall experience in the IT Security / Cybersecurity industry To include overall 3 years in a Client facing role providing risk assessment, advisory services, and/or consulting - ideally in a federal environment Previous experience working for a CMMC RPO or C3PAO (Candidate or Authorized), or other 3PAO assessments is preferred Bonus Points Additional cybersecurity certifications and experience highly desired (i.e, CISSP, CISM). Experience with NIST 800-37, NIST 800-53, and FISMA. Experience with FedRAMP assessments and cloud security DIB experience Why you'll want to join us Our people make Coalfire Federal great. We work together on interesting things and achieve exceptional results. We act as trusted advisors to our customers and are committed to client-focused innovation as well as innovation in the industries that we serve. Coalfire offers our people the chance to grow professionally with colleagues they like and respect while tackling challenges that stretch their minds and expand their skill sets. Regardless of location, you'll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You'll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. You'll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support memberships, and comprehensive insurance options. Coalfire is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus has more than 5,000 employees, serving over 100,000 customers around the globe. This position is working for Veterinary Management Groups (************** is a subsidiary of Covetrus. SUMMARY Provide meeting and event planning support for 12-18 meetings throughout the year, many of which overlap (currently averaging 20-30 attendees per meeting; 2.5-3 days in length). Meet with business and organization leaders to understand the purpose of the event (in-person or hybrid) and proactively anticipate needs and develop and discuss potential solutions. Plan and manage the full scope of the event (in-person or hybrid) in a consultative approach with team members and provide logistical and engagement support to ensure participants can fully participate and be actively engaged. Prepare event agendas in collaboration with the group; take and prepare notes; summarize key action items. Plan and manage the scope of virtual, in-person, or hybrid events overseeing all aspects of the event to include during the event and pre/post meeting support. Prepare meeting budget and monitor costs; Solicit bids from venues and service providers. Arrange the details of a variety of task associated with a successful event; Ensure that it meets the meeting requirements. Determine and manage the setup for functional rooms to include layout, seating, and audio visual needs. Negotiate and sign event contracts as confirmed by leadership including hotels, meeting space, content providers, etc. Establish and manage online invitation/registration process; encourage all members to use the online meeting platform to support effective meeting communication Coordinate event services such as room reservations, restaurant reservations, ground transportation, and on-site food selection. Coordinate audio visual tools as needed; Coordinate shipping of materials to and from the event location. Review event bills for accuracy and approve payment; Compile full-event financial spreadsheet and break cost down to individual attendee level. Coordinate invoicing of attendee with bookkeeper and support the meeting financial reconciliation process. Conduct post-event evaluations and communicate with leadership to assist in planning future events. Perform other duties as assigned. Less than 5% travel. QUALIFICATIONS: • Degree in hospitality, public relations, management, or related field strongly preferred. • Experience in project management with a track record of successful events. • Excellent organizational skills with the ability to multitask under pressure. • Strong communication and interpersonal skills. • Meticulous attention to detail. • Expert time management skills. • Financial savvy, with the ability to adhere to plan budgets and process invoices. • Must demonstrate honesty and integrity and practice strict confidentiality at all times We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: 401k savings & company match Paid time off Paid holidays Maternity leave Parental leave Military leave Other leaves of absence Health, dental, and vision benefits Health savings accounts Flexible spending accounts Life & disability benefits Identity theft protection Pet insurance Certain positions may include eligibility for a short-term incentive plan Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive. The pay range for this position is as follows: $18-$24 Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity. At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve. Job Description: Concierge Advocate-Bilingual Required (Cantonese or Mandarin) The job The Concierge Advocate serves as a direct point of contact for members' questions and concerns. He or she is responsible for taking member calls, as well as making proactive calls, as needed. The Concierge Advocate is a liaison between the member and SCAN's internal and external stakeholders, advocating for and representing the member as needed to resolve issues and concerns. You will Front line contact center agent that is responsible for answering our member's questions as they come in through inbound calls from our members or outbound calls they place. Part of a team that is responsible for managing and supporting a specific group of members. Ensure that their members' issues/questions/concerns are being addressed across the entire SCAN internal and external value chain with timely and effective resolution. Drive SCAN's Concierge customer service philosophy and are critical to ensure member get their healthcare administrative issues / questions resolved in a timely fashion. Assist the team leads, the Concierge and Associate Concierge, in managing their membership as a book of business. Serves primarily on an in-bound call queue resolving member's questions as they call SCAN. The remainder of their time will be associated with other tasks, including: Following-up on pending member issues Performing research to resolve a member's issue Performing proactive outreach to members Performing hand-offs amongst team members regarding resolving member issues Coordinating issue resolution between internal and external stakeholders. Support the Concierge in owning and maintaining the relationship with internal and external stakeholders. Including understanding process and content knowledge regarding those stakeholders as well as identifying issues and trends to provide feedback to stakeholders. Document interactions with members to update member's records and help track issue resolution. Participate in team huddles to discuss common member issues / trends and the path to resolution. Participate in member calling projects as assigned by management to support the overall SCAN goal of membership retention. Follow all appropriate Federal and State regulatory requirements and guidelines applicable to SCAN Health Plan operations, as documented in company policies and procedures. Follow all HIPAA requirements. We seek Rebels who are curious about AI and its power to transform how we operate and serve our members. Actively support the achievement of SCAN's Vision and Goals. Other duties as assigned. We hire for this role on a rolling basis. If you're a match, we'll reach out when a position becomes available. Your qualifications 2+ years Call Center, customer service, concierge or hospitality experience required. Experience in healthcare, insurance, or medical group preferred. Demonstrated critical thinking and problem solving skills to get to the heart of the member's issue. Ability to handle large call volume, while providing excellent customer service at all times. Demonstrated efficiency/effectiveness in an environment with a high call volume, handling complex calls/ issues. Ability to listen, talk and type at the same time Ability to build trust, respect and credibility with all partners through full, honest, consistent, and coordinated communication. Demonstrated time management and priority setting skills. Strong interpersonal and organizational skills. Excellent written and verbal communication skills. Ability to multitask and maintain calm demeanor at all times including during highly charged situations. Ability to work in an environment where continuous coaching and feedback is the standard practice. Ability to appropriately maintain confidentiality. Ability to work a flexible schedule that may include second-shift (7am - 9pm). What's in it for you? Base hourly rate: $20.00-$23.00 An annual employee bonus program Robust Wellness Program Generous paid-time-off (PTO) Eleven paid holidays per year, plus 1 additional floating holiday Excellent 401(k) Retirement Saving Plan with employer match. Robust employee recognition program Tuition reimbursement A work-life balance An opportunity to become part of a team that makes a difference to our members and our community every day! We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now! At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-JR1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

💼 Ready to Keep Operations Running Smoothly? 📦 Be the Backbone of Our Support Team! Join Us as Sr Member Service Coordinator - Hybrid Role | Jacksonville, FL What's in it for you? 🔹 Provide Expert Support: Handle escalated contractor and client inquiries with accuracy and professionalism. 🔹 Own the Details: Research information, document processes, and ensure compliance with program requirements. 🔹 Be Essential: Assist with quality assurance, reporting, and special projects that keep operations efficient. At Crawford, every claim represents a person and a community we help rebuild. As a Sr Member Service Coordinator, your advanced computer skills, attention to detail, and strong problem-solving abilities will help maintain seamless workflows and exceptional service. This is your chance to be part of the One Crawford family-where your work makes a real impact. ✨ Ready to take charge of accuracy and support? Apply today and help us restore lives! Bachelor degree or an equivalent combination of education and experience, and at least 4 years customer service or property or claims management experience. Highly proficient and advanced computer skills Highly proficient and advanced internet navigation skills Excellent attention to detail and organizational skills Excellent time management abilities Highly proficient analytical and problem solving ability Excellent written, verbal and oral communication skills Excellent interpersonal skills Strong proven ability to multi-task Accurately analyzes, prioritizes and directs workflow within department Builds excellent relationships with internal and external customers Stable and consistent with performance and attendance Superb conflict management skills Strong leadership skills Builds teamwork with and between departments Effective at monitoring and auditing work of others Ability to analyze business reports and identify trends Ability to work independently, with minimal supervision Thorough knowledge and understanding of Contractor Connection specific applications, workflows and reporting systems (preferred) Thorough understanding of Contractor Connection and Membership Services procedures and processes (preferred) Thorough understanding of Contractor Connection contractor credentialing deliverables and requirements (preferred) #LI-EC1 Provides senior-level support for contractor and client inquiries by contacting contractor or client and/or researching necessary information in specific systems and documenting various system applications according to documented procedures. Subject-matter expert in Contractor Connection processes and program requirements related to Membership Services and contractor credentialing. Perform escalated contractor resolution. Performs review and analysis of program performance and effectiveness reports. Resolves general issues and questions of team staff and contractors. Assists supervisor in coordination of workflow and overall departmental auditing efforts. Monitors weekly and daily quality assurance reports. Assists with client request(s). Assists supervisor in development of department procedures. Assists Supervisor with quality control of weekly and daily reporting and follow ups. Assists Supervisor sending client notifications. Assists Supervisor with escalated follow up with clients and contractors. Assists Supervisor with creating team presentations on new systems and procedures, new programs, ongoing training and team mentoring. Assists Supervisor with catastrophe management. Maintains overall knowledge of Contractor Connection business model. Participates in special projects or performs duties in other areas as requested. Upholds and projects the public image of the Company. Upholds the Crawford Code of Business Conduct and Ethics at all times.

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus has more than 5,000 employees, serving over 100,000 customers around the globe. This position is working for Veterinary Management Groups (************** is a subsidiary of Covetrus. SUMMARY Provide meeting and event planning support for 12-18 meetings throughout the year, many of which overlap (currently averaging 20-30 attendees per meeting; 2.5-3 days in length). Meet with business and organization leaders to understand the purpose of the event (in-person or hybrid) and proactively anticipate needs and develop and discuss potential solutions. Plan and manage the full scope of the event (in-person or hybrid) in a consultative approach with team members and provide logistical and engagement support to ensure participants can fully participate and be actively engaged. Prepare event agendas in collaboration with the group; take and prepare notes; summarize key action items. Plan and manage the scope of virtual, in-person, or hybrid events overseeing all aspects of the event to include during the event and pre/post meeting support. Prepare meeting budget and monitor costs; Solicit bids from venues and service providers. Arrange the details of a variety of task associated with a successful event; Ensure that it meets the meeting requirements. Determine and manage the setup for functional rooms to include layout, seating, and audio visual needs. Negotiate and sign event contracts as confirmed by leadership including hotels, meeting space, content providers, etc. Establish and manage online invitation/registration process; encourage all members to use the online meeting platform to support effective meeting communication Coordinate event services such as room reservations, restaurant reservations, ground transportation, and on-site food selection. Coordinate audio visual tools as needed; Coordinate shipping of materials to and from the event location. Review event bills for accuracy and approve payment; Compile full-event financial spreadsheet and break cost down to individual attendee level. Coordinate invoicing of attendee with bookkeeper and support the meeting financial reconciliation process. Conduct post-event evaluations and communicate with leadership to assist in planning future events. Perform other duties as assigned. Less than 5% travel. QUALIFICATIONS: • Degree in hospitality, public relations, management, or related field strongly preferred. • Experience in project management with a track record of successful events. • Excellent organizational skills with the ability to multitask under pressure. • Strong communication and interpersonal skills. • Meticulous attention to detail. • Expert time management skills. • Financial savvy, with the ability to adhere to plan budgets and process invoices. • Must demonstrate honesty and integrity and practice strict confidentiality at all times We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: 401k savings & company match Paid time off Paid holidays Maternity leave Parental leave Military leave Other leaves of absence Health, dental, and vision benefits Health savings accounts Flexible spending accounts Life & disability benefits Identity theft protection Pet insurance Certain positions may include eligibility for a short-term incentive plan Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive. The pay range for this position is as follows: $18-$24 Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

100% Remote - Be Part of Our Record-Breaking Team! Please Note: We are only hiring U.S. residents legally authorized to work in the United States with a Social Security Number. We are not hiring in Massachusetts. Requirements / Responsibilities / Rewards March 2023 marked a monumental milestone-our company achieved its biggest weekly, monthly, and quarterly records ever. As we continue this incredible growth, we are expanding our team with talented individuals ready to rise to the challenge. With world-class support, unparalleled mentorship, and endless career opportunities, this could be the transformative career change you've been searching for. What We Offer: Work-from-Home Stability: Build your career on a solid, flexible foundation. Growth & Development: Access virtual workshops and trainings to expand your skills. Weekly Pay & Bonuses: Earn consistent income plus rewards for top performance. Union Contract & Representation: Your rights are protected every step of the way. Comprehensive Benefits: Life insurance (including accidental death), plus medical reimbursement. Cutting-Edge Tools & Technology: Use industry-leading resources to succeed. Leadership Conventions & Incentive Trips: Gain inspiration, network, and reward your hard work. Team Bonding: Form lasting relationships with colleagues through unforgettable experiences. How to Apply: Submit your compensation requirements and an updated resume for review. Community Wellness First: All interviews will be conducted via Zoom video conferencing for your safety and convenience. Ready to join a team making history every day? Apply now and help shape the future while accelerating your career!

As a Member Engagement Coordinator (MEC) at Senture, you'll be part of a mission-driven team focused on improving access to care for members. This position centers around making high-volume outbound calls to engage members, SELLING the benefits of a free in-home or virtual health evaluation, and schedule appointments with licensed providers. You'll use scripts and an auto-dialer to communicate clearly, answer questions, and professionally overcome objections while using rebuttals. The role requires someone who is personable, goal-oriented, and comfortable in a fast-paced call center environment where productivity and quality standards are key. This position is fully remote, work from home. Quick facts: 2 weeks of paid, mandatory training: 100% attendance required. All equipment provided. Call center hours: Monday-Friday, 8 AM-8 PM EST; Saturday-Sunday, 9 AM-5:30 PM EST. Competitive benefits, PTO, growth, and development opportunities. This position is fully remote, work from home. Pay Rate: Base of $13.50 per hour Start at $13.50 per hour, with scheduled raises as you grow-up to $15 per hour after two years. Interested in earning more?? This position offers a lucrative monthly incentive plan. Top performers can earn up to $1045.00 in incentives. Top ten MECs will also qualify for an additional $250. Join Senture's Member Engagement team to make a difference and earn additional incentives while helping members take control of their health! Important: At the end of the application, you'll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load-this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications High School Diploma or equivalent. Desire to work in a results-driven outbound call center environment. Strong sales aptitude with a focus on earning monthly incentives. Motivated to achieve productivity goals with a strong work ethic. Excellent communication skills, friendly, and conversational with members. Ability to follow a fixed daily schedule, comply with feedback, and maintain confidentiality. Proficiency in using multiple computer systems simultaneously. Previous experience in high-volume (back-to-back) call centers and with auto-dialers is highly desirable. Authorized to work in the United States. Successful completion of pre-hire testing, background check, and drug screening. If hired, Provide two valid, in-date IDs and proof of education during onboarding process. Work from Home Requirements Reliable, cabled internet service: 20mbps upload, 5mbps download, latency at or below 100 ms. Satellite, cellular, hot spot, or wifi connection is not acceptable on any program. Quiet and secure workspace free of distractions. Employees must provide their own workspace furniture. Accountability for work schedules and compliance with security standards. Responsibilities What You'll Do: Connect: Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers. Approximately 85% outbound and 15% inbound calls. Engage Members: Utilize pre-approved scripts to ensure consistent and accurate communication with members. These scripts will guide you in explaining the purpose and details of scheduling healthcare evaluations. Be Persuasive: Overcome objections using effective rebuttals to help members prioritize their health. Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy. Tech Savvy: Utilize multiple systems to schedule providers for in-home or virtual evaluations. Adaptable: Adjust, reschedule, or cancel appointments as requested. Goal-Focused: Meet daily performance metrics including appointments, calls, handle time, and productivity. Flexible: Be available to complete overtime when required based on business needs. Be Part of a Team: Participate in peer side-by-side coaching as needed Compliant: Follow HIPAA guidelines to protect member privacy. Report member complaints to supervisors immediately. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Part-time Description This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Provide care and supervision of children in all Childcare Service Areas. OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. AREAS OF DIRECT RESPONSIBILITY Childcare Services: Kids' World (Ages 3 months to 10 years) ACE Place (Ages 3 years to 10 years) ESSENTIAL OVERALL FUNCTIONS Effective communication with children, families, and members. Able to handle multiple responsibilities in the childcare setting reliably and effectively. Provide a safe and secure setting for children and provide continuous supervision at all times. Observe and monitor children's play activities. Remain in your area of responsibility at all times. If you have to leave, notify your coworkers and return promptly. Engage with the children and participate in activities with the children. Provide redirection and discipline as necessary. Refrain from punishment. Maintain daily attendance logs, providing drop-off and pick-up times for all children. Develop and maintain communication with families. Complete incident and behavior reports as necessary. Communicate effectively and respectfully with families regarding illness, bathroom, and behavior issues. Transport and supervise children throughout the building to use restroom and YMCA programming. Communicate with Coordinator and Director any concerns, problems, or suggestions regarding children and the program. Be enthusiastic! Maintain and project a positive attitude at all times. Rumors, gossip, and negativity will not be tolerated. Treat children and co-workers with respect. Positively promote the YMCA, its programs, and Childcare Services. Be on time. Obtain own substitute when unable to work scheduled shift. Keep an accurate inventory of supplies and notify coordinator when replacement or repair is necessary. Keep room, toys and equipment clean and organized. Maintain maintenance logs for the play structure in ACE Place. Follow the procedures for opening and closing areas of responsibility. Regularly read and initial the Childcare Services Communication Binder. Attend staff meetings, trainings, and events as scheduled. Dress appropriately: YMCA grey staff shirt, jeans/khakis, knee length shorts, name tag, closed toe shoes with heel closure. Diaper and toilet children as necessary. Sanitize surfaces after all diaper changes. Shall NOT use and will ensure that staff do not use: phones to text, tablets or phones for social media, or any other device while working in the Childcare Services Program. Other duties assigned as deemed necessary by the Childcare Services Coordinator. LEADERSHIP COMPETENCIES: Inclusion Critical Thinking & Decision Making Emotional Maturity BASIC HOURS As scheduled by the Childcare Services Coordinator. Hours vary by season. ENVIRONMENT 76,000 square foot facility with high level of contact with members and community. Various hours that may include early mornings and/or late evenings. Some off site work needed. HEALTH AND SAFETY REQUIREMENTS Employees are advised on OSHA Standards through required signage and administrative updates as compliant with federal law. PHYSICAL DEMANDS Employee can demonstrate sufficient strength, agility, and mobility to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Requirements QUALIFICATIONS 1. Ability to provide a quality experience to children and parents that focuses on the following YMCA values: honesty, respect, responsibility, and caring. 2. Certifications to be completed in the first 30 days of employment: Basic Life Support, First Aid and Bloodborne Pathogens certification. Child Abuse Prevention training. 3. Able to responsibly supervise, nurture, and care for children typically from ages 3 months to 10 years old. 4. Able to welcome children each day, perform crafts and activities, change diapers, and ensure children behave well when in contact with other children.

Join Us! At Action for Healthy Kids, we don't just talk about improving student health - we build the networks, tools, and partnerships that make it happen. Join us and take the lead in driving meaningful change that reaches kids, families, and entire school districts. As Senior Grants Manager, you'll be at the center of this work, turning ideas into impact by securing the resources that fuel healthier schools and communities. Your efforts will help create lasting change for kids, families, and entire school districts nationwide. About Us Action for Healthy Kids is a national nonprofit that partners with school districts, families, and communities to create healthier learning environments where every child can thrive. Our evidence-based programs support nutrition, physical activity, mental health, and risk behavior prevention. To help schools put these practices into action, Action for Healthy Kids offers professional development, technical assistance, and communities of practice that build local capacity and drive lasting change. Learn more at ***************************** About the Role & Work Structure As Senior Grants Manager, you will manage the full lifecycle of grants - from prospecting and proposal development to reporting and compliance - while ensuring alignment with organizational strategy and funder priorities. You'll work closely with leadership and cross-functional teams to secure funding that drives impact. Work Structure & Environment Full-time, exempt position Remote work location Standard business hours (Monday-Friday) with flexibility as needed to collaborate across time zones Physical Demands Primarily desk-based with extended seated work Regular computer use and virtual meetings Light items typically handled (e.g., notebooks, reports, small equipment) Travel Occasional travel What You'll Do In this role, you'll lead the full lifecycle of grant development-from identifying opportunities and crafting compelling proposals to ensuring compliance and reporting. You'll serve as a strategic partner across teams, driving funding initiatives that align with AFHK's mission and long-term goals. Key Responsibilities: Identify and qualify public and private grant opportunities aligned with AFHK's priorities. Lead development of competitive proposals, letters of inquiry, and renewal requests. Coordinate timelines and inputs across internal teams for seamless submissions. Collaborate with Finance and Program staff on accurate, compliant budgets. Track reporting deadlines and prepare compelling interim and final reports. Maintain grant records and improve processes for efficiency and quality. What You'll Bring to the Role Bachelor's degree ; Master's preferred. 5+ years of progressive experience in grant writing and management. Proven success securing foundation, corporate, and/or government grants. Exceptional writing and project management skills. Experience working across departments and with senior leadership. Familiarity with grants management systems and CRM platforms. Preferred: Experience in education, public health, or youth-serving organizations; knowledge of federal/state grants; understanding of evaluation frameworks. What You'll Gain at AFHK At Action for Healthy Kids, we know that supporting our team is essential to supporting our mission. Here's how we invest in your success and well-being. Compensation & Benefits Competitive annual salary: $80,000 - $90,000 based on experience Comprehensive Benefits Health coverage: Medical, dental, and vision plans with AFHK contributions Financial wellness: 403(b) retirement plan with employer match Flexible savings: HRA (with employer contribution) and Flexible Spending Accounts (FSA for dependent care and health) Additional protection: Short-term & long-term disability, Basic Life/AD&D - premiums covered by AFHK. Voluntary Life/AD&D available at the employee's cost. Transit & parking accounts (available for Chicago-based employees) Wellness & Support Employee Assistance Program (EAP): Confidential support for personal and professional challenges Annual stipends: For wellness, connectivity, and home office setup - because your comfort matters Time Off & Leave Generous PTO: Flexible paid time off to recharge Paid parental leave: Support for growing families Holiday closures: Enjoy time off during key holidays Growth & Development Professional development support: Invest in your learning and career advancement Equal Opportunity: Action for Healthy Kids is committed to fair and inclusive hiring practices. We welcome applications from individuals of all backgrounds and provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or other protected status under applicable law. Work Authorization: Applicants must be legally authorized to work in the United States. We are unable to sponsor employment visas for this role. Employment Terms: This role is offered as an at-will position, meaning employment may be terminated by either the employee or employer at any time, with or without cause or notice, subject to applicable laws.

The Jr. Grants Manager assumes a proficient role in the company's emergency recovery efforts, actively participating in executing recovery initiatives. Responsibilities include conducting damage assessments, collecting comprehensive recovery plans data, and coordinating resources for effective rebuilding. This entry-level position offers an opportunity to deepen your understanding in restoring communities and rebuilding resilient solutions. With a focus on developing professional expertise, the Jr. Grants Manager applies company policies and procedures to resolve various issues, utilizing standard principles, theories, and techniques to address moderately complex problems. Exercising judgment within defined parameters, they build productive internal and external relationships and may provide guidance to non-exempt personnel. This role involves primary intra-organizational contacts with occasional external interactions on routine matters. Work is reviewed for accuracy, and contributions are vital to project and organizational objectives. The Jr. Grants Manager position attracts individuals with strong organizational capabilities, a solid understanding of emergency management principles, and a commitment to effectively managing recovery data sets and project worksheets in the Recovery Phase. Key Responsibilities/Accountabilities: Compile quarterly reports, reimbursement requests, grant application information, RFIs, and data for ad hoc reports as requested/required and submit to local, state or federal entity within required timeframe Perform research and conduct policy analysis on resilience topics working in collaboration with other team members. Assist with scoping/identifying additional projects that need funding. Attend cadence meetings with client, contractors, external and internal stakeholders. Provide guidance on alternative methods of cost-effective approaches for project execution and completion. Review and/or upload data into system(s) of record. Complete assigned professional development courses to obtain skills and knowledge required to effectively support project management team. Ability to travel 50% or more to travel site Manage damage inventory Liaising with client, vendors, internal team members and support staff Ability to effectively manage time to ensure contract deliverables and project milestones Ability to prioritize tasks to ensure critical deadlines are met Basic Qualifications: Bachelor's degree from an accredited four-year college in Emergency Management, Public Administration, Business, Finance or related field. 2-4 years' in Emergency Management Disaster Recovery/Services Operating with limited use of theories, the Recovery Analyst II resolves routine issues by applying company policies and procedures, following standard practices, and receiving specific instructions. Work is closely managed, with contributions primarily focused on assignment-related activities. Openly shares and solicits ideas through dialogue; is clear about intentions. Uses time effectively; anticipates obstacles, adjusts priorities as needs change and keeps others informed of progress. Strong written and oral communication Strong time management and organizational skills Excellent interpersonal skills, be self-motivated, and be adaptable in a fast paced, dynamic, deadline-driven environment. Completed: FEMA 100, 200, and 700 · Must have completed at least 3 of the following: FEMA Independent Study Courses: IS-1000 Public Assistance Program Eligibility; IS-1001 The Public Assistance Delivery Model Orientation; IS-1002 FEMA Grants Portal-Transparency at Every Step; IS-1009 Conditions of the Public Assistance Grant. ABOUT APTIM APTIM enhances the quality of the environment, wellbeing of people, resilience of communities, and opportunity for employees to make a difference, not just a living. A leading professional solutions firm, we specialize in environmental, sustainability, resilience, and infrastructure solutions. Our team of experts provide these integrated solutions for forward-thinking government agencies, commercial and industrial clients, and energy customers. Together, we create sustainable and resilient communities for all. What you can expect from APTIM: Work that is worthy of your time and talent Respect and flexibility to live a full life at work and at home Dogged determination to deliver for our clients and communities A voice in making our company better Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $70K-$80K per year. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. Employee Benefits Aptim Environmental & Infrastructure, LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************ Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location. Company paid and optional Life insurance Short-term and long-term disability insurance Accident, Critical Illness, and Hospital Indemnity coverage Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: APTIM 401(k) Guide APTIM - Helpful Documents Watch our video: About APTIM - In Pursuit of Better

Responsible for managing overall grant efforts, optimizing the grant funding and administration processes, grant identification and preparation, overseeing fund-raising, preparing progress and compliance reports, documenting payments and expenditures, program monitoring, and program evaluation activities. ESSENTIAL DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must spend over 50% of their time on these duties. 1. Manages and supports the preparation and submission of grant proposals and reports for the organization, and ensures required implementation. 2. Serves as the organizational representative and point of contact with funding agencies or organizations for all business management aspects of the agreement. 3. Performs relevant research to identify available grant opportunities and evaluate the results. 4. Writes, submits, and ensures grants are implemented according to the operational and financial needs of the organization. 5. Identifies and develops strategies to optimize the grants administration process. 6. Creates, designs and implements processes and procedures related to grants management and proposal development and review. 7. Collaborates with other departments (finance, REC, Programs) to ensure accuracy of grant application content and shared understanding of grant opportunities/awards. 8. Researches, interprets, and evaluates information on federal, state and private funding resources. 9. Develops and maintains a process to monitor grant compliance with grant regulations. 10. Manages and oversees grants staff team to ensure compliance with their job responsibilities. 11. Provides detailed reports to the funders and the board of directors with respect to the organization's progress. 12. Monitors paperwork and other related documents connected with grant-funded programs. 13. Maintain records of all payments and receivables and prepare monthly records for all grant related activities. ADDITIONAL DUTIES 1. Other duties and special projects as assigned. SUPERVISORY RESPONSIBILITIES • Provides supervision to staff on grants management, compliance, reporting requirements, and related duties. EDUCATION & EXPERIENCE • Bachelor's degree from an accredited college/university, preferably with a major in business or public administration, non-profit management, or related field. Master's degree preferred. • Eight years of management experience in grant applications and/or grants administration within a nonprofit, governmental agency, or educational institution. • Federal grants experience preferred. • Experience using grant research software (i.e. Foundation Directory Online, Grants.gov, etc.) required. • Experience using donor databases, donor prospecting software (i.e. Raiser's Edge, Salesforce, etc.) required. • State, county, city government experience desirable. OTHER QUALIFICATIONS z • Possesses a valid driver's license and state-required auto insurance. • Remote work may be considered. • Excellent project management skills with experience in managing and supervising administrative projects. Children's Institute, Inc. does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.

Organization & Staffing Background The Arroyo Seco Saints, a certified 501(c)3 non-profit organization, attracts elite college baseball players, coaches, and college students seeking to gain experience in the sports industry to the greater Los Angeles area for the months of June and July. A proud member of the California Collegiate League and entering its 20th season of operation, the Saints strive to provide the finest collegiate summer baseball experience in the nation. Learn by doing! Graduate Assistants will be key players in advancing our mission. You will spend the summer gaining valuable experience in the sports industry, building your resume and career portfolio, and learning through mentoring, networking, and training. Location Home Stadium: Jackie Robinson Memorial Field (Pasadena, California). Located 10 minutes north of Los Angeles adjacent to the world-famous Rose Bowl Stadium. Opponent locations: Throughout the state of California. Baseball Student Manager Responsibilities Overall This position is integral to the success of the Franchise. You will have a hand in everything. You will work closely with General Manager on a particular, then the Head Coach on another day, and the Team President on another day. You will be the go-between between the functional areas. Some days you'll be part of Front Office staff, other days you'll feel like you're an assistant coach. This is a great opportunity to immerse yourself in multiple functional areas of a baseball franchise at the same time and prepare for a job in the baseball world. This job is demanding, and not for the feckless. Game Day Management, Staff Assistance & Logistics Work directly to interface between Front Office Staff and Baseball Staff Fluid position that encompasses all aspects of the Franchise and its interface with the League Use a wide range of skills to learn everything from Facility Management, Program Finance, Recruiting, Advance Scouting, Data Analysis, Apparel Management, Travel/Hospitality, Procurement, and More! Game Day facility preparation, equipment coordination, setup and breakdown Youth Camp coordination and facilitation Coordinate and assist in preparation for promotional games Work directly with the Baseball Team during Pre-game activities Act as a liaison between Intern Staff and Baseball Staff Observe or perform administrative duties pre- and post-game Assist with community outreach and fundraising events Program Hospitality & Travel Logistics Will travel with the Team to away games Responsible for away game/road trip equipment. Manage the checklist, assign travel equipment duties, manage disembark procedures upon return Aid in fulfillment of player support and wellness Work with Front Office staff to communicate with visiting teams to communicate Game Day facilities, process, timelines and assist with other visiting team needs as they arise Report to General Manager for special projects throughout season Will manage and coordinate End-of-Season breakdown, storage, inventory, and wrap-up Handle day-to-day responsibilities as needed Requirements Pursuing or completed an undergraduate/graduate degree in a related major. Represent the Arroyo Seco Saints exhibiting a high-level of professionalism at all times. A team player with a get it done work ethic. Friendly attitude and ability to keep composure. Ability to perform time-sensitive tasks. Work proactively and possess strong problem solving skills Excellent organizational skills. Self-motivated and detail oriented. Comfortable working in groups. Interact with Saints front office members, coaches, players, staff, and staff from opposing organizations, the California Collegiate League, and more. Working knowledge of the college athletics sector. Knowledge of baseball is a must. Must have your own vehicle. Must be able to lift and move objects 25 lbs. or greater. Must have basic knowledge of the servant-leader model Must be able to Get a Message to Garcia Must be available for the entire season, from May 25, 2025 to August 10, 2025 Notes & Time Commitments This position eligible for a $1,000 award, distributed at the conclusion of the staff-season (post Breakdown and Storage). The position is also eligible as a college credit internship. Applicants not in need of credit may still apply. All intern staff will be required to participate (in-person or by conference call) in an introductory meeting in late May. Hours Will Vary. Game Days are typically 1:00-10:00 p.m. Non-game days are on an as-needed basis. Some remote hours will be required to complete tasks within allotted time frames. All interns will be required to commit for the duration of the season (exceptions for varying school start/stop dates will be reviewed on an individual basis). The term of the season can include up to two (2) weeks prior and two (2) weeks after the beginning and ending of the game schedule. The Saints college summer season runs June to early August. Ability to begin remote work before the season begins is a plus.

About the Opportunity Northeastern University Accelerate Pre-College Programs are designed for talented high school students who want to give themselves an edge by participating in an immersive and dynamic academic program during the summer. Accelerate residential programs are hosted on our Boston campus, where participants participate in 2-week programs, experiencing rigorous academics, experiential learning, local activities, and social programming. Our objective is to engage top-talent high school students and offer a premier academic and student life experience that gives students a taste of life as an undergraduate student at Northeastern. Given the Accelerate programs' importance for the Enrollment Management department, Accelerate is looking for a Student Life Manager, Boston that will lead a team to provide exceptional support for the participants for the duration of the Boston programs. The Student Life Manager, Boston will supervise and provide leadership to the Student Life Team. They will oversee staff and support the planning and execution of program events. The Student Life Manager, Boston will work in collaboration with campus partners to support a positive and safe program experience for Accelerate participants. This role will involve both relationship building with participants and families as needed and providing stellar customer service. They will appropriately manage student conduct and escalate issues as appropriate. This is a temporary position from June 23 - August 8. Anticipated breakdown of hours is below: Week of June 22: 40 hours of Boston planning & training (virtual + Boston) Week of June 29: 32 hours of Boston planning & training (Boston) Week of July 6- August 1, tentative schedule below (Boston): July 6, 4:30pm-12:30am (8 hours) assisting with move-in and leading welcome activities July 7-11, 4:30pm-12:30am (8 hours daily) managing Student Life programs + pastoral care of participants July 12 & 13, 11am-2pm & 7pm-12am (8 hours daily) managing Student Life programs + pastoral care of participants July 14-17, 4:30pm-12:30am (8 hours daily) managing Student Life programs + pastoral care of participants July 18 & 19 - off July 20, 4:30pm-12:30am (8 hours) assisting with move-in and leading welcome activities July 21-25, 4:30pm-12:30am (8 hours daily) managing Student Life programs + pastoral care of participants July 26 & 27, 11am-2pm & 7pm-12am (8 hours daily) managing Student Life programs + pastoral care of participants July 28- July 31, 4:30pm-12:30am (8 hours daily) managing Student Life programs + pastoral care of participants August 1 - off Week of August 3: 16 hours virtual summer debrief (work remotely) QUALIFICATIONS: Bachelor's degree preferred. Enrollment in, or graduate of, a graduate program in relevant discipline: Higher education, Student Affairs, Student Counseling, Secondary Education or related field preferred. Minimum 3 years experience in higher education, residence life, summer camps, teaching, counseling, or student affairs. Demonstrated experience in leadership and/or supervising direct reports. Demonstrated experience with crisis management. Experience counseling students and managing mental health crises preferred. Experience managing events or programs preferred. Exceptional organizational skills with attention to detail. Current certification or openness to be trained in First Aid & CPR as well as Mental Health First Aid. Very strong interpersonal skills, and excellent communication skills (verbal and written). Student-centered and have a strong sense of responsibility for student success and wellbeing. Full availability from July 6 - August 1, 2025 is a must. Position Type Temporary Additional Information Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit ************************************* for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Pay Rate: $28.00/hr