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  • Unit Manager (RN)

    Laurel Ridge Center for Health & Rehabilitation

    Manager job in Ridgefield, CT

    -: A Great Place to Work Laurel Ridge Center for Health & Rehabilitation is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with the families you meet and with the teams you work on. And if you desire, you will experience real career growth where your expertise and dedication is valued and appreciated. We invite you to join our team! -: What You'll Do: As an RN Unit Manager, you will oversee and coordinate the nursing staff within a dedicated unit. Your role is instrumental in ensuring the delivery of quality care, fostering a positive work environment, ensuring the health, comfort, and overall well-being of our residents. Key Responsibilities: Lead and manage a team of nurses and support staff within the unit Develop and implement care plans, ensuring individualized resident care Supervise daily operations, including staffing, scheduling, and resource allocation Conduct regular assessments to maintain quality standards and compliance Provide guidance, mentorship, and training to nursing staff Collaborate with interdisciplinary teams to optimize resident well-being If you are an experienced nursing professional with a passion for leading others in an environment where your expertise and dedication are valued and appreciated, we invite you to join our team as a Unit Manager! -: What We Offer As an affiliate of National Health Care, our Laurel Ridge family will enjoy: Competitive compensation and benefits package including a 10% defined contribution retirement plan Comprehensive training and mentorship Opportunities for professional growth and development Supportive and collaborative work environment The chance to make a meaningful difference in the lives of our residents -: What You'll Bring: Qualifications of a Unit Manager include: Valid state RN nursing license Advanced degree or certification preferred Experience in a supervisory or leadership role in a Long-Term Care setting preferred Compassionate and empathetic approach to patient care Interest in the nursing needs of the aged and the chronically ill with the ability to work with both Strong clinical, leadership, organizational, and decision-making skills Excellent communication and interpersonal abilities Ability to work effectively in a dynamic and fast-paced environment -: We Hire for Heart! National Health Care Associates (National) is proud to be a family-run organization since 1984. Like family, each of National's centers are unique but share common values: Kindness, Service, Compassion and Excellence. Today, our centers include more than 40 premier providers of short-term rehabilitation, skilled nursing, and post-hospital care including several named “Best Of” by US News & World Report. When you join the team at a National center, you join a team that provides life-changing care to thousands of patients, residents, and families in a Great Place to Work Certified environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
    $58k-96k yearly est. 3d ago
  • Unit Manager (RN)

    Huntington Hills Center for Health & Rehabilitation

    Manager job in Melville, NY

    -: A US News & World Report Best! Huntington Hills is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work and US News & World Report Best for Short-Term Rehab, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with the families you meet and with the teams you work on. And if you desire, you will experience real career growth where your expertise and dedication is valued and appreciated. We invite you to join our team! -: What You'll Do: As an RN Unit Manager, you will oversee and coordinate the nursing staff within a dedicated unit. Your role is instrumental in ensuring the delivery of quality care, fostering a positive work environment, ensuring the health, comfort, and overall well-being of our residents. Key Responsibilities: Lead and manage a team of nurses and support staff within the unit Develop and implement care plans, ensuring individualized resident care Supervise daily operations, including staffing, scheduling, and resource allocation Conduct regular assessments to maintain quality standards and compliance Provide guidance, mentorship, and training to nursing staff Collaborate with interdisciplinary teams to optimize resident well-being If you are an experienced nursing professional with a passion for leading others in an environment where your expertise and dedication are valued and appreciated, we invite you to join our team as a Unit Manager! -: What We Offer As an affiliate of National Health Care, our Huntington team enjoys: Competitive compensation and benefits package Comprehensive training and mentorship Opportunities for professional growth and development Supportive and collaborative work environment The chance to make a meaningful difference in the lives of our residents Rate of Pay: Starting from USD $54.53/Hr. -: What You'll Bring: Qualifications of a Unit Manager include: Valid state RN nursing license Advanced degree or certification preferred Experience in a supervisory or leadership role in a Long-Term Care setting preferred Compassionate and empathetic approach to patient care Interest in the nursing needs of the aged and the chronically ill with the ability to work with both Strong clinical, leadership, organizational, and decision-making skills Excellent communication and interpersonal abilities Ability to work effectively in a dynamic and fast-paced environment -: We Hire for Heart! National Health Care Associates (National) is proud to be a family-run organization since 1984. Like family, each of National's centers are unique but share common values: Kindness, Service, Compassion and Excellence. Today, our centers include more than 40 premier providers of short-term rehabilitation, skilled nursing, and post-hospital care including several named “Best Of” by US News & World Report. When you join the team at a National center, you join a team that provides life-changing care to thousands of patients, residents, and families in a Great Place to Work Certified environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
    $54.5 hourly 1d ago
  • Unit Manager (RN)

    The Pines at Bristol Center for Health & Rehabilitation

    Manager job in Bristol, CT

    -: A Great Place to Work The Pines at Bristol is a proud affiliate of National Health Care Associates. As a Certified Great Place to Work, we think that you are going to love it here. Your work will be meaningful to you. You will make a genuine difference in the lives of our aging guests and the families that love them. You will enjoy lasting bonds with the families you meet and with the teams you work on. And if you desire, you will experience real career growth where your expertise and dedication is valued and appreciated. We invite you to join our team! -: RN Unit Manager Monday-Friday-9am-5pm or 10am-6pm What You'll Do: As an RN Unit Manager, you will oversee and coordinate the nursing staff within a dedicated unit. Your role is instrumental in ensuring the delivery of quality care, fostering a positive work environment, ensuring the health, comfort, and overall well-being of our residents. Key Responsibilities: Lead and manage a team of nurses and support staff within the unit Develop and implement care plans, ensuring individualized resident care Supervise daily operations, including staffing, scheduling, and resource allocation Conduct regular assessments to maintain quality standards and compliance Provide guidance, mentorship, and training to nursing staff Collaborate with interdisciplinary teams to optimize resident well-being If you are an experienced nursing professional with a passion for leading others in an environment where your expertise and dedication are valued and appreciated, we invite you to join our team as a Unit Manager! #Tier1 -: What We Offer As an affiliate of National Health Care, our Bristol team enjoys: Competitive compensation and benefits package including a 10% defined contribution retirement plan Comprehensive training and mentorship Opportunities for professional growth and development Supportive and collaborative work environment The chance to make a meaningful difference in the lives of our residents -: What You'll Bring: Qualifications of a Unit Manager include: Valid state RN nursing license Advanced degree or certification preferred Experience in a supervisory or leadership role in a Long-Term Care setting preferred Compassionate and empathetic approach to patient care Interest in the nursing needs of the aged and the chronically ill with the ability to work with both Strong clinical, leadership, organizational, and decision-making skills Excellent communication and interpersonal abilities Ability to work effectively in a dynamic and fast-paced environment -: We Hire for Heart! National Health Care Associates (National) is proud to be a family-run organization since 1984. Like family, each of National's centers are unique but share common values: Kindness, Service, Compassion and Excellence. Today, our centers include more than 40 premier providers of short-term rehabilitation, skilled nursing, and post-hospital care including several named “Best Of” by US News & World Report. When you join the team at a National center, you join a team that provides life-changing care to thousands of patients, residents, and families in a Great Place to Work Certified environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
    $57k-95k yearly est. 3d ago
  • Associate Manager, Clinical Operations

    Multiple Myeloma Research Foundation-MMRF 3.6company rating

    Manager job in Norwalk, CT

    The Multiple Myeloma Research Foundation (MMRF) is the largest nonprofit organization in the world solely focused on accelerating a cure for each and every multiple myeloma patient. We drive the development and delivery of next-generation therapies, leverage data to identify optimal and more personalized treatment approaches and empower myeloma patients and the broader community with information and resources to extend their lives. Central to our mission is our commitment to advancing health equity so that all myeloma patients can benefit from the scientific and clinical advances we pursue. Since our inception, the MMRF has committed over $600 million for research, opened nearly 100 clinical trials, and helped bring 15+ FDA-approved therapies to market, which have tripled the life expectancy of myeloma patients. To learn more, visit **************** MMRF CORE VALUES: At the MMRF our core values define both who we are and how we work together as an organization. We believe in investing in our team and building a culture that will help us pursue our highest-level mission to accelerate a cure for each and every multiple myeloma patient. Our five core values are expressed below: Prioritize Patients - Patients are at the center of everything we do. Every decision we make is grounded in the needs and best interests of the patients we serve. Drive Innovation - We are committed to pursuing big, bold ideas. Taking risks, trying new approaches, and challenging the status quo are necessary to speed new discoveries. Deliver Solutions - Taking on complicated challenges is what sets us apart. To deliver results, we must be decisive, take action, and act with urgency on behalf of the myeloma community. Do It Together - We know that together, we are stronger. We work cross-functionally with the entire community to achieve our mission and are invested in the success of others. Build Trust - We build trust-based relationships. We advocate for each and every myeloma patient by committing to diversity, equity, and inclusion and treating others with respect. POSITION OVERVIEW: Reporting into the Senior Study Manager, the Associate Manager, Clinical Operations, is responsible for providing operational management support in the conduct of MMRF clinical trials and translational research studies. Essential Functions: Provides clinical operations support for the MMRC Horizon adaptive platform trials including communications with MMRC sites, CROs, trial vendors, pharma partners and other duties as assigned. Under the direction of the Senior Study Manager, manages the development of trial documents, review of study materials, and facilitation of document review Follows up with sites regarding clinical data issues, ensuring data is entered in a timely fashion Prepares, submits and maintains study documents to the IRB Provides support to management in the development of FDA communications and submissions Establishes, updates, tracks, and maintains study-specific trial management tools/systems, and status reports as required Facilitate with drug depot, ensure appropriate inventory is available throughout the trial, liaise between drug depot and CRO Provides support for safety report review, submission preparation and documentation, communicating with medical and other stakeholders to ensure timely review and follow up Work with vendors to ensure study systems are functioning per protocol and sponsor requirements Collects, aggregates, and reports on MMRC study data Develops PPT presentations and other documents as directed Communicates effectively with team members and management relaying protocol/study related issues and proposed solutions Assists with review of clinical study reports Follows internal electronic filing guidelines and maintains accurate study files Performs other duties as assigned by management Qualifications: Bachelor's Degree required Minimum of 5 years of oncology clinical trials coordination or management required. Working knowledge and comfort with MS Office suite (PPT, Word, Excel, Outlook, TEAMS) Excellent communication skills (verbal and written) Problem-solving and attention to detail for the ability to deliver on specific study activities Friendly, flexible, adaptable, and eager to learn new skills, collaborate, and work closely with team members and leadership Working knowledge of clinical trial regulations (FDA, OHRP) and ICH GCP guidelines. 10% domestic travel required EEO STATEMENT: The Multiple Myeloma Research Foundation (MMRF) is an equal opportunity employer and does not discriminate against any candidate based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military and veteran status, sexual orientation, or any other factor protected by federal, state, or local law. The MMRF does not sponsor/facilitate any type of work authorization for this role. All applicants must currently have original valid unrestricted authorization to accept new employment in any role in the U.S. with any employer. There is also no future employer-provided sponsorship for this role to obtain or extend authorization to work in the U.S.
    $89k-112k yearly est. 1d ago
  • Operations Manager

    The People Co 4.0company rating

    Manager job in Brentwood, NY

    Our client, a food manufacturing company located in Brentwood, NY is looking for an experienced Operations Manager to join their dynamic team. What we are looking for you to do: Follow all Food Safety and Quality Assurance programs, policies, procedures, compliance standards, and performance metrics. Support in Research & Development program, formulation adjustments, product evaluations, and new product development, design, testing, compliance, and launch activities. Supervise, directs, and trains staff, including review of work quality, staffing, discipline, performance assessment, and development. Actively promotes a clean and safe work environment through training, adherence to safety protocols, and enforcement of safety rules. Drive KPI improvement and savings Maximize efficiency and effectiveness by identifying and addressing technical gaps Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays. The ideal candidate will have: Bachelor's degree is preferred in Operations, Business Management, Supply Chain, Industrial Engineering or related field. 7 years related work experience in the food manufacturing industry 5 years' experience in a supervisory role; or equivalent combination of education and experience. What we will offer: An attractive salary, bonus and benefits An amazing opportunity to grow your career If you are someone that is ideal for this position and have a passion to be part of a high potential food company please submit your resume in Microsoft Word format - and don't forget to include your accomplishments and achievements on your resume! We look forward to hearing from you.
    $83k-134k yearly est. 22h ago
  • General Manager-Huntington, New York

    Bloomingdale's 4.2company rating

    Manager job in Huntington, NY

    ABOUT Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. JOB OVERVIEW The General Manager (GM) is the clear link between the Bloomingdale's brand vision and how it comes to life in the store. The GM is a local business owner with a shopkeeper mindset responsible for making things happen, effectively driving business priorities to achieve financial results in the respective Store. The GM recognizes the changing market dynamics and will lead by example, dreams big, is intellectually curious and skilled at influencing others. The GM is a floor-present leader who is responsible for leading and developing the Stores' teams. The GM sets the standard for an outstanding customer experience with a customer first, always mindset and drives the engagement of our colleagues. ESSENTIAL FUNCTIONS & CORE COMPETENCIES: The GM has the mindset of an entrepreneur and creative thinker - drives business at the local level. Demonstrates strong business acumen and a point of view about how they will grow their business. Can use data and intuition fluently to support. Works collaboratively with partners to drive their store forward; expects elevated standards in everything we do - the level of service we provide, our visual standards, etc. The GM focuses on the Customer - champion omnichannel business model and level-up understanding of customer needs. Encourages and actively participates in customer discovery that yields conversion and relationships. Delivers on strategies for elevated and differentiated services and experiences; thus, strengthening the relationships between our best sellers and our customers. Exhibits strong influencing and relationship building skills - both internally and externally with the vendor community (i.e., concessions) and in their community. The GM proactively partners cross-functionally through influence and build relationships across central functions to drive their store's business. The GM is active in the store's market, acts as a brand ambassador to represent Bloomingdale's - gaining new customers and goodwill in the local area. Exhibits a strong appreciation for merchandising / product - needs to be able to articulate and substantiate the needs of the market and partner with merchants to strategize what we go after with credibility. Sell what we have and advocate for what we need. GMs must have a passion for style, fashion and creativity, and at the same time have an enthusiastic, never-ending curiosity for how tactical strategies can maximize business, a balance of art & science. Serves as the chief talent manager and is the owner of talent in their store. The GM is a people leader who has a strong ability to guide and provide structure to his/her teams. Motivate teams and sets clear, specific expectations with accountability. The GM is a strong coach who develops his/her talent and grooms future store leaders. The GM demonstrates strong command skills and inspirational floor-present leadership. The GM communicates with clarity, to engage both customers and colleagues in a simple yet dynamic way. Influences customers to love us and inspires colleagues to believe in us. Leads through empowerment and is a role model by demonstrating/executing what is expected of others. He/she is a culture creator and carrier. Exhibits strong functional proficiency. Demonstrates foundation of operational excellence and essentials of running P&L (including expense and shortage). Capitalizes on key business opportunities and delivers on key performance indicators. GMs need to have high say-do ratio and brings strategies to consistent successful execution. Demonstrates ability to be agile and can prioritize in a fast-paced environment - can juggle multiple projects - can identify primary and secondary objectives, prioritize tasks, and communicate effectively to team members and key stakeholders. Ability to monitor and maneuver workflow to achieve priorities. Proven ability to put in place multifaceted retail strategies that support and drive business outcomes. Can make quick decisions. QUALIFICATIONS We encourage candidates with either a bachelor's degree or equivalent work experience in a related field to apply. 5+ years direct experience. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. PHYSICAL REQUIREMENTS Position requires prolonged periods of standing/walking around store or department. May involve reaching, crouching, kneeling, stooping and color vision. Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions. Frequently lift/move up to 25lbs. This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.
    $57k-103k yearly est. 22h ago
  • Business & Operations Manager

    Little London Collective

    Manager job in Stamford, CT

    Business and Operations Manager Company: Little London Collective Industry: Luxury Home Construction Job Type: Full-Time About The Little London Collective LLC is a fast-growing luxury construction company specializing in high-end residential projects across Connecticut and New York. Founded to bring greater transparency, project management discipline, and operational efficiency to the building process, the company is redefining how premium construction projects are delivered. We are seeking a motivated and detail-oriented Business & Operations Manager to join our team and help strengthen the company's operational foundation as we continue to scale. This role will play a key part in building the systems, structure, and processes that support our growth. Role Overview The Business and Operations Manager is responsible for coordinating and overseeing the internal operations of The Little London Collective. This position ensures that business systems, financial processes, and administrative functions run efficiently and support the company's growth. The role requires a detail-oriented and process-driven individual who can manage multiple priorities and maintain organizational structure across teams. Key Responsibilities Operations Management Manage and improve day-to-day business operations, systems, and workflows. Oversee administrative infrastructure including technology tools, document management, communications, and facilities. Standardize operating procedures across projects, ensuring consistency in reporting, documentation, and compliance. Create and maintain internal corporate file systems to organize all business and project related documentation. Support procurement and vendor management, including tracking contracts, payments, and deliverables. Financial and Budget Support Assist the CFO and leadership team with project budgeting, financial tracking, and forecast preparation. Consolidate project-level financial data into regular management reports. Coordinate with accounting to ensure timely invoicing, payments, and reconciliations. Legal and Compliance Support preparation and management of client contracts, NDAs, and service agreements. Maintain accurate records of all corporate and project-level documentation. Ensure compliance with company policies, licensing, insurance, and reporting requirements. HR and Administrative Support Support onboarding and contractor management processes. Coordinate with leadership on performance tracking, staffing schedules, and role assignments. Reporting and Internal Communication Prepare periodic management reports summarizing project status, budgets, and key performance metrics. Maintain internal dashboards and records to support decision-making. Facilitate communication between leadership, project teams, and external partners. Qualifications 5+ years of experience in business operations, administration, or project management. Strong organizational and problem-solving skills. Familiarity with financial reporting and business planning processes. Familiarity with legal contracts. Proficient with productivity and collaboration tools (e.g., Google Workspace, Microsoft 365, or similar). Ability to manage multiple projects and deadlines in a fast-paced environment. Experience in construction, real estate, or design industries preferred. Why Join Opportunity to help build efficient operational systems within a growing company. Direct exposure to leadership decision-making and business planning. Collaborative, team-based work environment with clear accountability and structure. This is an in-office position with flexible hours. While we're happy to accommodate your schedule, we're seeking a consistent commitment of at least 4-5 hours per day on site, Monday through Friday, with remaining hours that may be completed remotely. The role will begin as a contract position, with the potential to transition into a full-time, salaried role based on performance and company growth. Compensation will be commensurate with experience and the agreed-upon schedule.
    $81k-136k yearly est. 3d ago
  • Manager of Site Operations MRF

    Interstate Waste Services 4.3company rating

    Manager job in Stamford, CT

    Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety. What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture. Essential Job Summary:: The Manager of Site Operations MRF supports the Director by directing the day-to-day operations of a Materials Recovery Facility, ensuring efficient processing of recyclable materials while maintaining safety, environmental compliance, and operational excellence. This role requires strong leadership skills to manage diverse teams and complex sorting operations in a fast-paced industrial environment. Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.: Oversee daily MRF operations including material intake, sorting, processing, and outbound shipments Responsible for executing action plans developed by operations leadership to deliver both short-term and long-term site performance results Participate in regular P&L reviews to ensure that production targets and budgets are met; develops and implements processes for optimal equipment utilization, equipment maintenance and labor and material costs Lead continuous improvement projects to increase efficiency and productivity Collaborate with the maintenance department on maintenance schedules to ensure the site is running at optimum performance Responsible to ensure all necessary precautions to ensure safety and compliance with Company OSHA, and other standards and regulations Oversees personnel needs of the department to include but not limited to managing staff levels (scheduling and overtime allocation), coaching, disciplining, training, and evaluating employee performance Works with functional groups to resolve employee relations and labor relations issues Must be able to work a changing shift schedule to oversee all facets of the operations when they are occurring. Episodic overnight and weekend shifts are necessary. Coordinate with transportation teams for inbound and outbound material flows Investigate incidents and implement corrective actions to prevent recurrence Manage facility permits, inspections, and regulatory reporting requirements Foster a positive work environment focused on safety and productivity Requirements and Qualifications:: Minimum of 7-10 years of work experience in transportation, logistics, or solid waste operations. Previous experience overseeing a MRF preferred. Associate's degree (accredited) or in lieu of degree, high school diploma or GED (accredited) and 3 years of relevant work experience Bilingual Spanish preferred Experience in a unionized environment with demonstrated ability to effectively handle employee grievances and conduct investigations Proven leadership skills in coaching and leading employees Experience overseeing business plans, developing and tracking budgets Demonstrated ability to use a data-driven analytical approach to decision making Leadership capabilities working across a matrix organization Experience implementing safety (OSHA) programs and equipment specifications Proven ability to work efficiently with minimal direct supervision Demonstrated ability to motivate others to achieve results Proven experience meeting business commitments, driving change and implementing process improvements Excellent interpersonal and customer service skills Strong organizational skills and attention to detail Time management skills with a proven ability to meet deadlines Proficient with Microsoft Office suite or related software Must be able to work outdoors in all kinds of weather Proven experience in managing labor relations in a unionized environment Excellent computer skills with the ability to handle multiple programs and systems Additional Information: This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice. Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Salary Range Minimum: USD $130,000.00/Yr. Salary Range Maximum: USD $165,000.00/Yr.
    $130k-165k yearly 1d ago
  • Assistant Store Manager, Deer Park

    Michael Kors 4.8company rating

    Manager job in Deer Park, NY

    ASSISTANT STORE MANAGER WHO YOU ARE: Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth. WHAT YOU'LL DO: Drive results through delivering an elevated customer experience Lead and execute key opening and closing duties and operational tasks. Demonstrate flexibility and desire for individual growth in a fast-paced store environment Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques. Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence. Build a client book through establishing client relationships to drive additional traffic and create client engagement Drive Omni channel sales by utilizing all available tools and technology YOU'LL NEED TO HAVE: 3+ years of relevant retail management experience WE'D LOVE TO SEE: A self-starter with the ability to mentor and continue to develop personal leadership qualities Energetic, motivated and engaging; a true brand ambassador with a love for fashion Knowledge of clienteling with the ability to build lasting customer relationships Customer service obsessed; ability to sell with a passion for styling and love for fashion Technologically savvy individual with an entrepreneurial spirit THE BENEFITS Cross-Brand Discount Flexible schedule Internal Mobility Across Brands Exclusive Employee Sales Clothing Allotment The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************. In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
    $49k-59k yearly est. 3d ago
  • Veterinary Department Manager - Inpatient

    Pieper Veterinary

    Manager job in Middletown, CT

    Job Type Full-time Description Are you an experienced Department Manager with a passion for leadership and managing a dynamic team? If so, Pieper Veterinary invites you to bring your skills and enthusiasm to our team at Pieper Memorial Veterinary Center, a VECCS Level I Facility in Middletown, CT. We are looking for dedicated professionals who take pride in their work and are eager to contribute to our high-quality care. Our vision is a simple one, to make the community and the animals and people in it happier and healthier. If those values mean something to you, we invite you to check us out. What to Expect: Commitment to Continuing Education: We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your goals. Career Advancement: We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within. Environment of Belonging: With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome. Environment of Collaboration: Our VECCS Level 1 Certified Hospital includes specialists in Emergency & Critical Care, Neurology, Internal Medicine, Oncology, Surgery, and Exotics and a full staff of experienced Emergency and Primary Care Veterinarians. With the support of their technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care. About You: Pieper Memorial Veterinary Center is seeking a dedicated and skilled Department Manager to oversee the day-to-day operations of our Inpatient veterinary team. This role will involve managing staff, ensuring the delivery of exceptional patient care, and providing the necessary resources to support our clients, patients, and the entire Pieper team. The ideal candidate will be an experienced Veterinary Technician (CVT or VTS preferred), with at least 3-5 years of supervisory and/or leadership experience, preferably in an 24/7 emergency and/or specialty practice. Consideration will also be given to experience in large/busy primary care practices, and urgent care practices. This position requires both strong technical skills and leadership skills. This position does involve working alongside your team in a clinical role for approximately 25% of your time. We know that the best care for our patients and clients comes from collaboration and mutual support. As a Department Manager, you will lead a team of approximately 50-60 veterinary technicians and assistants with a 24/7/365-day service, working closely with other hospital managers and directors to ensure the highest level of care and support for our patients. We believe that veterinary medicine is a team sport and highly value collaboration from all staff members, so please speak up as your input is not only valued but will make a difference. Anticipated Schedule: 5 days a week Weekends and Holidays are required. Compensation: Pay range starts at $75,000-$95,000 based on experience / certifications. Key Responsibilities: Manage and support a team of 50-60 veterinary technicians and assistants, including hiring, onboarding, scheduling, and performance management. Develop personalized growth plans and provide mentorship and professional development opportunities to staff. Collaborate with the head of services to improve workflows and increase departmental efficiency while maintaining high-quality care. Provide advanced nursing care to hospitalized patients. Teach basic and advanced veterinary skills to new and experienced assistants and veterinary technicians. Address client concerns and ensure smooth department operations. Work closely with the clinical director to set and achieve operational and financial goals for the department. Participate in a rotating Manager on Duty schedule. What's in it for you? Supportive culture with social events & team building Competitive paid time off & holidays Career Growth & Training Opportunities Comprehensive medical, dental, and vision insurance Mental Health Focused Services 401(k) plan with strong employer match Up to 75% employee pet care discount Annual uniform allowance Team Building We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too! We genuinely love what we do and the people we work with! Requirements Experienced Veterinary Technician with a CVT or VTS certification preferred. Minimum of 3 years' experience in supervisory role, ideally in a 24/7 specialty / emergency practice. Strong clinical skills and experience with a variety of procedures. Proven leadership ability and a passion for mentoring and team development. Must be flexible to meet the needs of the department(s) assigned. Exceptional organizational skills, with the ability to multi-task. Excellent verbal and written communication Proven experience developing and growing teams. Comfortable with Microsoft Applications (Word, Excel, Outlook, etc.) Must be 18 years or older to apply.
    $75k-95k yearly 18m ago
  • Assistant Manager - Optical

    America's Best 3.9company rating

    Manager job in Riverhead, NY

    America's Best is part of National Vision, one of the largest optical retailers in the United States. The America's Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation - eyewear and eye care - intoone excellent experience at a single low price. For more details about America's Best, visit AmericasBest.com. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible. By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish - and keeping associates happy, too. How would you like Sundays off? Yes, every Sunday we're closed! Job Description What would you do? - The Specifics Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L). Optimize and oversee the eyeglass department to ensure efficiency and compliance with company's policies and operational guidelines. Convey a commitment to providing outstanding customer service and ensure all associates do the same. Ensure quality standards are met. Review remakes and enforce policies to ensure compliance. Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required. Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions. Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions. Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff. Motivate associates to exceed performance standards. Qualifications Are you the right fit? - The Suitable Talent Optical sales experience. Supervising experience is preferred. Proven ability to lead, coach and build associate relationships. Sound understanding of store operations and standards for success. Strong communication skills (both oral and written) for effective management of teams. Exceptional customer service skills. Strong organizational skills for planning work and continuously monitoring progress towards goals. Ability to analyze, create, and understand financial reports. Demonstrated ability to analyze and solve problems of varied scope. Additional Information Taking care of our people We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates - including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within. Please see our website ********************** to learn more We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.
    $52k-85k yearly est. 2d ago
  • Assistant Manager, Southampton

    Veronica Beard 3.9company rating

    Manager job in Southampton, NY

    The Assistant Manager is responsible for assisting the Store Manager in maximizing sales, providing an exceptional shopping experience for the customer and managing the store in accordance with the company visual and operational standards. The Assistant Manager assumes responsibility for the operations of a store as “Manager-on-Duty” in the absence of the General Manager. Responsibilities: SALES LEADERSHIP: Assumes Manager's role in supervising staff in absence of General Manager. Strives for sales excellence and results. Ensures selling standards are met. Works with customers and models excellent customer service and Clienteling skills. Maximizes sales through strong floor supervision. ASSOCIATE DEVELOPMENT: Ensure associates are trained on product knowledge, selling skills and customer service and operations. Provides information and feedback for Sales Associates. Team sells with Sales Associates to contribute to the development of the selling team. OPERATIONAL EXCELLENCE: Protects store payroll by managing wage costs, salaries, and allowable hours. Controls company's assets, i.e. key control, loss prevention measures, inventory paperwork and company standards of conduct per the employee handbook. Strives for 100% accuracy and compliance in cash, inventory, fixtures and property. STORE STANDARDS: Helps execute floor-set and promotional directives. Works as a member of the team to insure all store standards are met. Understands, supports and complies with all company policies and procedures. Helps control all company assets (i.e., payroll hours, fixtures, cash, inventory and property) and completes all paperwork promptly and accurately. MERCHANDISING/VISUAL: Ensure execution of effective merchandising strategies and directives. Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times. Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction. Identify and communicate product concerns in a timely manner. Communicate inventory needs to support the business goals. Provides timely feedback to stores regarding visual direction in partnership with Retail Director. FASHION/STYLING: Represents the fashion and style of Veronica Beard Knowledge of current fashion trends and styles Appreciation and demonstration of an overall finished fashion look Understanding of fashion forward styling techniques Comfortable with being on camera for social media purposes (both stills and video) MISCELLANEOUS: Adheres to company guidelines of dependability, including attendance and requirements. Attends Store Meetings. Requirements: Minimum of 2 years retail management position/ experience in women's apparel (or related field). Ability to work flexible schedule including nights and weekends. Strong verbal and communication skills. Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc. Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures. Ability to create a quality working environment that will encourage others to develop and excel. Foster a work climate that inspires mutual trust, respect, professionalism and teamwork to achieve goals. The base salary range for this role is between $60,000- $65,000. The relevant base salary will vary depending on wide range of factors that are considered in making compensation decisions, including but not limited to, skill sets, experience, training, degrees, and certifications. The base salary is just one component of our total compensation offerings, which consist of a comprehensive benefits package as well as a commission program, clothing allowance, and merchandise discounts. At Veronica Beard, we are committed to creating and maintaining a workplace where every single employee can thrive and feel valued. As a company, we firmly believe that there is strength in diversity. We seek to recruit talent from a variety of perspectives and backgrounds and are actively seeking candidates with a dedication to advancing equity, inclusion, and racial and social justice in their work. Veronica Beard is committed to an environment of mutual respect and is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.
    $60k-65k yearly 1d ago
  • General Manager

    Taco Bell 4.2company rating

    Manager job in Bridgeport, CT

    Company Summary: Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we're in the business of making tacos, but at heart, we're a business that's fueled by the Live Más energy and passion of people serving people. What is "Live Más"? Equally important to the job role and responsibilities is making sure the Assistant General Manager can represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of our people. If you want to have fun serving great food to our customers, we would love to meet with you. Job Description - About the Job: Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational The Day-to-Day: Build People Capability Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others Recruit and equip high quality operators to deliver great customer experiences Build a healthy and robust bench of developed and capable Managers and Team Members Leads performance management process for all employees in their restaurant Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful Leverage culture and people capability to fuel brand performance Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience Ensure complete and timely execution of corporate & local marketing programs Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $1.0m - $2.0m plus restaurant with average daily transactions of 500-800 Ensure local health and safety codes, and company safety and security policies are met Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback Builds SMART action plans to resolve issues in their restaurant Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements: Is This You? High School minimum, University Degree Preferred 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills Strong interpersonal and conflict resolution skills Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability Strong analytical/decision-making skills Basic personal computer literacy Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business Provides leadership and coaching for each employee in their restaurant Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más! We are about more than just building restaurants-we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity and believe all people can make a difference
    $50k-66k yearly est. 18m ago
  • Manager, Customer Service

    Avelo

    Manager job in New Haven, CT

    On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: "To inspire travel" and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading! The position offers a $5,000 signing/relocation bonus. PURPOSE: The Manager of Customer Service is responsible for overseeing Customer Service operations at HVN while working in partnership with the Manager of Ramp Operations. This role ensures that Avelo delivers a safe, reliable, and caring experience for every Customer. The Manager leads a team of Supervisors and Customer-facing Crewmembers, instilling a culture of compliance, accountability, and exceptional service. The position reports directly to the Regional Manager and works closely with peer station leaders to ensure seamless operational and Customer experience performance across both HVN. RESPONSIBILITIES: * Lead and manage Customer Service operations at HVN, serving as the primary station leader for all Customer-facing activities. * Partner with the Manager of Ramp Operations to ensure cohesive and efficient management of HVN operations. * Provide direct leadership, coaching, and support to station Supervisors, ensuring they are empowered to lead their teams effectively. * Ensure strict adherence to all regulatory requirements, company policies, and standard operating procedures. * Drive Customer experience excellence, resolving escalations and ensuring service recovery efforts uphold Avelo's standards. * Manage day-to-day station performance, including on-time performance, baggage handling, Customer satisfaction, and compliance. * Partner with the Regional Manager to develop and implement strategies that improve operational reliability and service delivery. * Ensure adequate staffing coverage, including scheduling, shift assignments, and managing overtime as necessary. * Monitor station metrics and provide regular reporting to the Regional Manager and senior leadership on station performance and improvement opportunities. * Support new station initiatives, Crewmember training, and play a critical role in cultural alignment with Avelo's Soul of Service. * Coordinate with OCC, Customer Support, and other internal departments to resolve operational challenges, irregular operations, and Customer concerns. * Maintain readiness for emergency and irregular operations, ensuring Crewmembers are trained and prepared to respond appropriately. Requirements * Minimum of five (5) years of airline Customer Service and/or Airport Operations experience. * Minimum of three (3) years of leadership or management experience in a station or customer service setting. * High School diploma (or equivalent) required; Bachelor's degree in aviation management, business administration, or a related field highly desired. * Strong understanding of DOT, FAA, TSA, and ADA regulations. * Must be Complaint Resolution Official (CRO) certified or able to become qualified within 30 days. * Valid driver's license and ability to obtain airport-issued ID badges. * Excellent communication, problem-solving, and decision-making skills. * Ability to thrive in a fast-paced, high-pressure environment and work flexible hours, including nights, weekends, and holidays. X-FACTORS: * Demonstrated ability to lead through change while fostering a positive and safe work environment. * Experience managing multi-station responsibilities or working in a complex operational environment. * Proven track record of driving operational performance and Customer experience improvements. KEY METRICS FOR SUCCESS: * Achieve on-time performance (D:0 / A:14) and completion factor goals for HVN. * Maintain Customer satisfaction scores (NPS) at or above company target and keep DOT complaint levels below industry average. * Keep mishandled baggage rate (MBR) within target thresholds. * Ensure 100% compliance with FAA, TSA, DOT, and ADA/CRO requirements. * Foster Crewmember engagement and retention while providing consistent coaching and performance feedback. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.) Avelo is an Equal Opportunity Employer
    $57k-104k yearly est. 22d ago
  • Customer Service Manager

    Polarson

    Manager job in New Haven, CT

    Basic Skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information effectively. Understanding written sentences and paragraphs in work related documents. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Understanding the implications of new information for both current and future problem-solving and decision-making. Social Skills Actively looking for ways to help people. Persuading others to change their minds or behavior. Being aware of others' reactions and understanding why they react as they do. Adjusting actions in relation to others' actions. Bringing others together and trying to reconcile differences. Complex Problem Solving Skills Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Technical Skills Watching gauges, dials, or other indicators to make sure a machine is working properly. Analyzing needs and product requirements to create a design. Writing computer programs for various purposes. Generating or adapting equipment and technology to serve user needs. Conducting tests and inspections of products, services, or processes to evaluate quality or performance. System Skills Considering the relative costs and benefits of potential actions to choose the most appropriate one. Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management Skills Managing one's own time and the time of others. Motivating, developing, and directing people as they work, identifying the best people for the job. Determining how money will be spent to get the work done, and accounting for these expenditures. Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work. Desktop Computer Skills Databases - Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Graphics - Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs. Internet - Using a computer application to create, manipulate, edit, and show virtual slide presentations. Navigation - Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest. Presentations - Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail). Spreadsheets - Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs. Word Processing - Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents Task Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Solicit sales of new or additional services or products. Order tests that could determine the causes of product malfunctions. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims. Review insurance policy terms to determine whether a particular loss is covered by insurance. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Work Activities Getting Information obtain information from individuals Interacting With Computers use computers to enter, access or retrieve data Communicating with Persons Outside Organization interview customers write business correspondence Communicating with Supervisors, Peers, or Subordinates Establishing and Maintaining Interpersonal Relationships Making Decisions and Solving Problems make decisions Updating and Using Relevant Knowledge use knowledge of investigation techniques use knowledge of written communication in sales work use telephone communication techniques Processing Information examine financial documents to verify issue calculate rates for organization's products or services detect discrepancies on records or reports Resolving Conflicts and Negotiating with Others resolve customer or public complaints Organizing, Planning, and Prioritizing Work
    $57k-104k yearly est. 60d+ ago
  • Manager, Customer Service

    Avelo Airlines

    Manager job in New Haven, CT

    Full-time Description On April 28, 2021, Avelo took flight as America's first new airline in nearly 15 years - ushering in a new era of affordable, convenient, and reliable air travel. Founded and led by airline industry veteran, Andrew Levy, along with a team of world-class airline executives, we endeavored to build a different and better kind of airline with one mission in mind: “To inspire travel” and we've done so with industry-leading reliability and a caring Soul of Service. If you are looking for the opportunity to join a new and exciting airline that offers the chance to make your mark on aviation history, keep reading! The position offers a $5,000 signing/relocation bonus. PURPOSE: The Manager of Customer Service is responsible for overseeing Customer Service operations at HVN while working in partnership with the Manager of Ramp Operations. This role ensures that Avelo delivers a safe, reliable, and caring experience for every Customer. The Manager leads a team of Supervisors and Customer-facing Crewmembers, instilling a culture of compliance, accountability, and exceptional service. The position reports directly to the Regional Manager and works closely with peer station leaders to ensure seamless operational and Customer experience performance across both HVN. RESPONSIBILITIES: Lead and manage Customer Service operations at HVN, serving as the primary station leader for all Customer-facing activities. Partner with the Manager of Ramp Operations to ensure cohesive and efficient management of HVN operations. Provide direct leadership, coaching, and support to station Supervisors, ensuring they are empowered to lead their teams effectively. Ensure strict adherence to all regulatory requirements, company policies, and standard operating procedures. Drive Customer experience excellence, resolving escalations and ensuring service recovery efforts uphold Avelo's standards. Manage day-to-day station performance, including on-time performance, baggage handling, Customer satisfaction, and compliance. Partner with the Regional Manager to develop and implement strategies that improve operational reliability and service delivery. Ensure adequate staffing coverage, including scheduling, shift assignments, and managing overtime as necessary. Monitor station metrics and provide regular reporting to the Regional Manager and senior leadership on station performance and improvement opportunities. Support new station initiatives, Crewmember training, and play a critical role in cultural alignment with Avelo's Soul of Service. Coordinate with OCC, Customer Support, and other internal departments to resolve operational challenges, irregular operations, and Customer concerns. Maintain readiness for emergency and irregular operations, ensuring Crewmembers are trained and prepared to respond appropriately. Requirements Minimum of five (5) years of airline Customer Service and/or Airport Operations experience. Minimum of three (3) years of leadership or management experience in a station or customer service setting. High School diploma (or equivalent) required; Bachelor's degree in aviation management, business administration, or a related field highly desired. Strong understanding of DOT, FAA, TSA, and ADA regulations. Must be Complaint Resolution Official (CRO) certified or able to become qualified within 30 days. Valid driver's license and ability to obtain airport-issued ID badges. Excellent communication, problem-solving, and decision-making skills. Ability to thrive in a fast-paced, high-pressure environment and work flexible hours, including nights, weekends, and holidays. X-FACTORS: Demonstrated ability to lead through change while fostering a positive and safe work environment. Experience managing multi-station responsibilities or working in a complex operational environment. Proven track record of driving operational performance and Customer experience improvements. KEY METRICS FOR SUCCESS: Achieve on-time performance (D:0 / A:14) and completion factor goals for HVN. Maintain Customer satisfaction scores (NPS) at or above company target and keep DOT complaint levels below industry average. Keep mishandled baggage rate (MBR) within target thresholds. Ensure 100% compliance with FAA, TSA, DOT, and ADA/CRO requirements. Foster Crewmember engagement and retention while providing consistent coaching and performance feedback. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.) Avelo is an Equal Opportunity Employer
    $57k-104k yearly est. 60d+ ago
  • Store Customer Service Manager

    John's Farms

    Manager job in Plainview, NY

    We are seeking a Full Time, Hourly, Front End Manager position. This is an hourly position that requires a flexible schedule to include nights, days, weekends, and holidays. The position reports to the Assistant Manager and is dedicated to Front End Supervisory functions, Cash Office processing duties, training and developing associates, managing customer service standards, problem solving, efficient front-end operations, and managing breaks and meals for maximum store coverage and service. Key Responsibilities: Coordinates coverage for and trains staff for Service Desk Functions may perform Service Desk functions as required Responds to and Solves Customer Service Inquiries Perform Cash Office Functions, research discrepancies ,follows up on all overages/shortages, maintains cash accountability Monitors Cashiers and Customer Flow Coordinates and Monitors Merchandise Returns Prepares and Monitors Front End Area for Efficient Operations Trains Cashiers Must have excellent customer services skills Qualifications: Previous Retail Supervisory Experience Required. Must have sufficient availability to work required schedules Ability to effectively communicate verbally and in writing with customers, associates and managers. Ability to read and interpret documents and reports such as: cash variance, sales reporting, various forms of tender, price tags, merchandise descriptions, in store signs, safety rules, operating and maintenance instructions and procedure manuals. Ability to perform basic addition, subtraction, multiplication and division. Ability to continually stand regularly bend, twist, stoop, climb (step stool/ladder) and reach handle, process, lift and push merchandise. Here at John's Farms, we pride ourselves on providing our customers with a happy, helpful and enjoyable shopping experience. In order to accomplish this, we rely on our employees to be respectful, kind and hard working. John's Farms has been a family-owned store for over 30 years with many employees joining that family and working there way up the ladder over the years. John's Farms is looking to provide a healthy, enjoyable and productive work environment for new employees for years to come. We are a single private store which makes our attention to detail greater and our hospitality unmatched to larger big chains. We look forward to working alongside you to continue to sever our community.
    $57k-106k yearly est. 60d+ ago
  • Site Operations Manager

    Parking Veterans

    Manager job in Northport, NY

    Job Details Full Time $23.49 - $23.49 HourlyDescription Summary/Objective: The Site Operations Manager assumes a pivotal role in overseeing the operations of a prominent location for a nationwide transportation and parking management company. This multifaceted position involves planning, coordinating, and supervising daily operations, while also contributing to the development of location policies, procedures, goals, and objectives. The Site Operations Manager plays a vital role in managing financial records, ensuring safety on the property, training and supervising staff, and maintaining equipment. This role requires adaptability to various shifts while handling multiple responsibilities, including record-keeping, personnel management, and customer communication. The manager accomplishes property/properties' objectives by managing customer interactions, staff; scheduling, planning, and evaluating property activities. Duties: Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing safety, systems, policies, procedures, time and attendance, schedule building, adhering to site hourly budget, and productivity standards. Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes. Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. (Non-VA locations) Maintains quality service by enforcing Parking Veterans' quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements. Maintains professional and technical knowledge by attending educational workshops; training; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies. Contributes to team effort by accomplishing related results as needed. Maintains equipment standards by monitoring operational working order, securing equipment storage, maintaining stock of daily supplies, and replacing used or non-operational equipment. Communicate with the assistant manager and parking lead daily to ensure operations and quality of service standards are maintained. Maintains communication with the contract manager to ensure performance expectations are being met; submission of report logs, claims procedures, and various daily activities. Responsibilities: Manage, implement, and supervise all daily parking operations Organize, maintain, and reconcile financial records using both manual and automated methods Oversee the claims process to limit and reduce liability and maintain overall property safety Train, supervise, counsel, schedule, and evaluate parking attendant staff Assist in setting up special event parking programs Provide technical assistance and work direction to support personnel Ensure equipment upkeep and property maintenance Operate office equipment such as computer terminals, calculators, and copiers Prepare and maintain daily/weekly volume and manager reports Undertake special projects as assigned or required Perform various activities, functions, and related tasks as necessary to support operations Administer and maintain the transportation or parking program Transportation Specific Responsibilities: Maintaining ridership logs Managing a maintenance program Utilizing our fleet management software and hardware systems Provide safe and courteous transportation under various driving conditions Follow designated routes and schedules Adhere to traffic regulations Complete trip documentation Assist passengers during loading and unloading Operate wheelchair lift Secure wheelchairs with restraints Perform opening & closing vehicle inspections Report defects or discrepancies Fueling fleet Check and fill fluids as necessary Provide information to passengers regarding schedules and trips Communicate and interact with diverse individuals potentially including physical and/or mental disabilities Qualifications General Qualifications: High school diploma or GED equivalent Preferably at least 1 year of management experience in shuttle or parking lot operations An associate or advanced degree is a plus Proficiency in property maintenance and upkeep Ability to work flexible shifts, including the operation of manual transmission vehicles Leadership skills to effectively direct the work of others if required Strong mathematical abilities for rapid and accurate computations Knowledge of record-keeping procedures and practices Familiarity with applicable laws, regulations, and ordinances related to parking Some understanding of personnel policies and procedures Competence in using calculators, computers, and software applications Ability to maintain records and prepare accurate reports and correspondence Effective written and verbal communication skills Initiative, sound judgment, and discretion in varying conditions Capability to establish and maintain positive relationships with the public and medical facility personnel Leadership Skills: Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Developing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback Transportation specific requirements Must possess a valid CDL drivers license with Passenger endorsement Must have ADA experience or training Work Environment/Physical Demands: Schedules may vary Must be able to traverse work site Prolonged periods of standing and walking Must be able to work through heavy traffic Must be able to work in hot and cold climates Visual acuity to inspect equipment Ability to lift up to 50 lbs. AAP/EEO Statement: In compliance with federal law, Parking Veterans does not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, military service, covered veterans status, or genetic information. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
    $93k-153k yearly est. 60d+ ago
  • Business Manager

    Urban Dove Inc.

    Manager job in Islandia, NY

    The Urban Dove Team Charter seeks a Business Manager to oversee the day-to-day accounting operations, purchasing, ensuring accurate timely, and compliant financial records for a nonprofit organization. The role posts journal entries, performs credit card and bank reconciliations, manages the procurements, and tracks government grant expenditures in accordance with GAAP and Uniform Guidance (2 CFR Part 200). ABOUT THE ORGANIZATION: The Central Office is the non-profit entity that manages the Urban Dove Charter Schools. The CMO provides a wide range of servicesincluding back office functions, accounting, hiring, professional development, data analysis, public relations, advocacy, and more. The CMO is also responsible for providing support structures for the schools and ensuring proper replication of the model as the organization expands. CORE RESPONSIBILITIES: Maintains and balances our automated accounting platform. Ensure compliance with laws, regulations, and GAAP. Ensure all accounting transactions are accounted for following GAAP standards. Oversee purchasing process (requisitions, Pos, vendor onboarding, W-9 collection), ensure policy compliance, and supervise invoice processing and payments. Complete and review monthly credit card reconciliations (ensure receipts, coding, approvals) and bank reconciliations for all accounts. Prepare journal entries to make corrections, allocations and accrue expenses. Maintain schedules, record depreciation/amortization, and manage capitalization and prepaid expenses. Track and report government grant expenditures by fund or cost center; monitor budget vs. actuals, prepare FS25 drawdowns and maintain documentation to meet federal, state and city requirements. Analyze variances to budget and report or correct discrepancies. Perform quarterly payroll reconciliation to ensure accurate reporting with tax agencies. Assist with monthly financial statements, grant reports and board packages; analyze variances and recommend corrective actions. Support the annual financial audit; prepare audit ready schedules and ensure adherence to inter controls and fiscal policies. Collaborate closely with the Senior Director of Finance and work with other directors as needed. Work on ad hoc projects. Requirements: Bachelor's degree in Accounting or Finance; Master's preferred. Minium 7 years of nonprofit accounting experience with hands-on general ledger, grants management and month-end close Skilled with various accounting platforms and experience in troubleshooting synching issues with accounting platforms. Prior leadership or mentoring of junior accountants. Skilled in accounting software, especially organization-specific platforms. Strong Excel and MS Office skills. Comprehensive understanding of GAAP for nonprofits and Uniform Guidance (2 CFR 200) cost principles. Awareness of federal, state, and local tax regulations. Familiarity with audit processes. Analytical with problem-solving capabilities. Clear written and verbal communication. Detail-oriented, accurate, and able to multitask. Collaborative team player. Experience collaborating with the Leadership and leading or guiding a team. OUR MISSION: Urban Dove engages, educates, and empowers over-age high school students through sports, team dynamics, and mentoring. With our core values of Teamwork, Leadership, and Communication, we mold students into confident young adults primed to unlock their utmost potential. OUR VISION: We aspire for a world where all children are equipped with vital skills through high-caliber education, paving their path to becoming self-reliant adults capable of fostering a just and equitable society. EEOC Urban Dove provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Compensation details: 70000-80000 Yearly Salary PIdf7f0b0c9940-31181-38694971
    $79k-142k yearly est. 8d ago
  • Store Manager - Long Island

    Chips&Media 4.2company rating

    Manager job in Islandia, NY

    About Us: At Chip City, we bake joy daily! We specialize in creating ooey-gooey, freshly baked cookies and providing an exceptional customer experience. As a growing company, we are looking for passionate, energetic leaders to join our team. Job Summary: As the Store Manager at Chip City, you'll be the heartbeat of our cookie shop! You'll lead a team of awesome cookie enthusiasts, ensuring every customer leaves with a smile and a sweet treat. From overseeing daily operations to making sure our cookies are always fresh and delicious, you'll create a fun, welcoming environment where both customers and team members thrive. If you love cookies, people, and making a difference, this is the perfect role for you! Responsibilities: Lead and inspire your amazing team of Counter Staff and Shift Leaders to achieve sales goals Recruit, hire, train, and mentor our new hires to ensure they perform at their best and follow our high company's standards Make sure every customer walks away happy, handling any questions or issues with care and kindness Supervise the baking process to ensure we follow the standard operating procedures and meet our high-quality standards Take care of the numbers, including sales reporting, payroll, and making sure we stay on budget Oversee daily operations by handling staff schedules, payroll, ordering supplies, managing inventory, and making sure every customer gets top-notch service Ensure the store is sparkling clean, cozy, and follows all safety and food standards Regularly check equipment and work areas to keep things clean, safe, and up to our sanitation standards Create a positive, team-first atmosphere that's fun for everyone-both customers and employees Qualifications: High school diploma or equivalent required 1+ years of retail or food service experience in a leadership or supervisory role Excellent leadership and communication skills, with the ability to effectively motivate and coach team members Ability to work efficiently in a fast-paced environment and adapt to changing priorities Detail-oriented with a focus on maintaining quality and consistency in product output Understanding of food safety regulations and willingness to enforce sanitation standards Food Protection Certification preferred or willingness to obtain (where required). Flexibility to work mornings, nights, weekends, and holidays as needed. Successful completion of on-the-job training. Physical Requirements: Ability to navigate a bakery, stockroom, and office spaces, with the capability to lift up to 30 lbs., with or without reasonable accommodation. Capability to work in a commercial oven's high-temperature environment. Ability to withstand extended periods of standing. Benefits + Perks: Medical, Dental, and Vision insurance plans Up to 10 days of Paid Time Off (PTO) 401(k) Retirement Plan Free shift cookie and beverage 50% Off employee discount Commuter benefits with pre-tax savings Pay Range: $23.00 - $25.00 per hour
    $23-25 hourly Auto-Apply 1d ago

Learn more about manager jobs

How much does a manager earn in Milford, CT?

The average manager in Milford, CT earns between $58,000 and $153,000 annually. This compares to the national average manager range of $37,000 to $92,000.

Average manager salary in Milford, CT

$95,000
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