Manager of business applications job description

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers - small, medium and large - have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We're a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we're building a great company that is laser focused on three core values:
1. Ensure Customer Success - Obsessive and unwavering commitment to making customers successful.
2. Focus On Results - Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Coupa is looking for a technical, customer service driven and all around professional individual to fill the role of Business Applications Manager. The primary function of a Business Applications Manager is to support a team of system analysts to improve business processes and procedures for internal business stakeholders. They are also the first line of defense in triaging problems and issues as they arise within the prospective business systems that they support. This role is expected to become a subject matter expert on the products and systems they support.

This Business Applications Manager role is within the Technology Services department of Coupa, with a focus on administration of workforce and finance applications. The manager is expected to be a critical thinker who can work with teams across the organization to implement and support systems to improve daily employee efficiency and effectiveness.
Responsibilities:Provide effective leadership to a global team of analysts to drive tangible business outcomes Manage internal stakeholders' expectations and deliver tangible results to the BUs you support. Communicate with stakeholders to identify business requirements and serve as the point of contact for back office applications. Manage our roadmap with stakeholders Ensure adherence to Coupa's IT guidelines, standards, methodologies and frameworks
Requirements:Bachelor's degree in business, computer science, accounting, or IT related field5+ years of previous experience with administration of back office applications. Strong project management and documentation skills, with the ability to effortlessly multi-task while ensuring timely delivery of projects and, more importantly, valuable business results Experience responding to production support requests and troubleshooting issues.Excellent customer service skills with a demonstrated ability to influence stakeholders and a record of exceeding customer expectations Proven experience with business process optimization Strong accountability, teamwork, and initiative Excellent written and verbal communication skills
At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today's dynamic businesses. It's our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

Job Details

U.S. Based Remote position

What you will do

Under general direction, leads the program management efforts within the Sales Process and Applications group. Consults with Building Solutions, North America (BSNA) internal customers for client satisfaction with the Business/Financial Systems and their integration with the CRM and CPQ systems. Develops program plan that includes deliverables/objectives, timetable in alignment with project charter associated with the migration from HFM to OneStream, and the integration with all Business Applications. Coordinates department, group, company resources as needed to achieve the expected results. Operates with minimal supervision and direction from director or manager.

How you will do it

Partner with the IT and Financial teams on the OneStream migration project to provide uninterrupted support to the internal commercial organization. Continuously interacts with clients, potential project sponsors, decision-makers, and users of business information to understand business needs and identify opportunities to apply market research and/or business information to meet these needs. Acts as business-knowledge resources across BSNA. Work with project sponsors and assembles field councils to analyze customer requirements, prepare functional specifications, and determine project value to the company. Prepares proposals including deliverables/objectives and timetable in alignment with project charter. Manages programs and projects in alignment with charter and is responsible for furnishing high quality deliverables. Manages, designs, and develops scheduled analytical deliverables from a systems perspective, and on-demand business information requests from BSNA. Manages the integration between the Business Systems and the CRM/CPQ System to deliver the functionality that supports BSNA business processes. Leads large-scale program efforts to understand desired business process, design tools, and procedures that improve BSNA effectiveness and efficiency. Leads the program in developing business systems functionality, and testing deliverables for usability and conformance to program plan and functional specification. Supervises detail design and development work that may include data definitions, report layouts, screen prototypes, process validation, business rules, database analysis, programming, statistical analysis, screen design, and interpretive findings.

Mentors and guides less experienced staff in understanding business processes, corporate data model and systems, research techniques, and training needs. Represents organization with internal clients at meetings. Understands BSNA's capabilities and objectives.

What we look for

Bachelor's Degree in Business, Marketing or closely related discipline required, with a Master's Degree highly desired. Eight years of business experience required including demonstrated performance in project design and project management. Demonstrated knowledge of building systems and services markets highly desired. Demonstrated ability to understand complex end-user requirements for Business applications and their integration. Knowledge of SalesForce.com is a plus.

Leadership Expectations

* Possesses business and strategic acumen with ability to communicate broader business vision to cross-functional and technical teams
* Strong financial acumen and ability to build business plans inclusive of financial performance levers Agile decision-making, entrepreneurial nature, ability to formulate a strong POV and adjust plans strategically in a changing environment
* Data-obsessed and action-oriented, creative, resourceful, ethical, self-motivated, and disciplined
* Strong interpersonal skills and proven ability to communicate technical concepts to a non-technical audience to influence decision making at the highest levels
* Excellent data skills, including advanced Excel, SQL, MS-Access, or other data intensive packages
* Demonstrated ability to influence senior leaders
* Strong knowledge of business performance KPIs
* Ability to work with cross-functional teams
* Change management leadership. Implementation of new processes/systems
* Strong organization-building skills, including talent attraction and establishing connections across the JCI enterprise and regions
* Good oral and written communication skills
* Excellent customer satisfaction focus

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

The world loves Postgres. If you work with developers or data scientists or anyone wrangling data, you'll probably see a sticker with the tusks and trunk of the Postgres elephant on the lid of a nearby laptop. EDB has a lot to do with that.

We've been major contributors to Postgres since the beginning, and we are proud to call thousands of boundary pushing customers our partners. Proud though we are, we are not resting on our laurels. There's plenty of work to do. The good news is that everything we do will impact Postgres, which is to say that it will impact the world. No pressure.

EDB is hiring a Manager or GTM Business Applications to streamline processes, propose and define systems requirements and use cases, and to work collaboratively with EDB's Information Technology teams to implement systems and solutions to support EDB's GTM objectives. The role will report to the VP of Revenue Ops and FP&A and will have an exciting and unique opportunity to build and improve upon our GTM Applications and how we use them as we grow and scale as an organization.
Responsibilities

* Partner with EDB's IT Team to manage EDB GTM Application's product life cycles including strategic planning, project design, issue resolution, and day to day vendor relationship management
* Act as a key liaison between IT, Marketing, Sales operations and other key business stakeholders to drive GTM automation and process improvement projects to completion
* Document existing business processes and re-imagine "to-be" state.
* Ensure adoption of existing systems through a thoughtful, strategic, and measurable approach to user education and system rationalization.
* Gather user feedback and build mechanisms to track system/process performance
* Communicate a product vision regularly through detailed, written product requirements, roadmap documents and presentations
* Identify new GTM applications capabilities as they become available, including opportunities to leverage integrations between platforms
* Responsible for maintaining and/or improving overall product scalability
* Create documentation in support of business and technology requests (includes business/data requirements, data flows, data modeling, workflow context)
* Facilitate implementation of business requirements for all technology initiatives by acting as a liaison between business users and development resources for both large and small-scale changes
* Provide continuous evaluation of technology solutions and capabilities to ensure alignment with business objectives. Identify areas of risk, while monitoring the current environment, potential improvement areas, and the financial implications of those decisions
* Participate in user acceptance testing and support system training / documentation
* Engage in complex problem solving with both business users and development resources
* Ability to multi-task efficiently and effectively with a large global team
* Increase sales productivity through process simplification and automation

Requirements

* 10 years experience in a Business Analyst (IT) position
* Experience with Salesforce, Clari, Salesloft, Revegy, Excel, Concert and integrated applications used by GTM teams

Plusses

* Master's degree in IT, Business Systems or Data Science is a plus

#LI-Remote

We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We'd love to hear from you and we want you to apply!

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company's integrity.

Our US benefits package is listed here - additional benefits packages available upon request