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Top Manager Of Business Services Skills

Below we've compiled a list of the most important skills for a Manager Of Business Services. We ranked the top skills based on the percentage of Manager Of Business Services resumes they appeared on. For example, 15.4% of Manager Of Business Services resumes contained CPA as a skill. Let's find out what skills a Manager Of Business Services actually needs in order to be successful in the workplace.

The six most common skills found on Manager Of Business Services resumes in 2020. Read below to see the full list.

1. CPA

high Demand
Here's how CPA is used in Manager Of Business Services jobs:
  • Worked in conjunction with outside CPA firm for producing the certified financial statements and assisted with tax return.
  • Corresponded with all outside consultants, such as CPA firms, banks, attorneys, and insurance companies.
  • Acted as liaison to corporate attorney and independent CPA to ensure compliance with applicable laws and regulations.
  • Worked closely with CPA on year end reports, entered journal entries, and year end taxes.
  • Performed month end closing and bank reconciliation's of five accounts/companies as well as financial reporting to CPA firm and bank.
  • Worked with outside business consultation and CPA firm to identify bottlenecks in the shop in order to improve the business bottom-line.

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2. Procedures

high Demand
Here's how Procedures is used in Manager Of Business Services jobs:
  • Managed and supervised the execution of external audit engagements and agreed upon procedures of various manufacturing, pharmaceutical and retail clients.
  • Directed effective work systems and procedures, successfully balancing client care with organizational efficiency to best advance company goals.
  • Reviewed and evaluated control environment, accounting systems, and operating procedures resulting in communications for improvements to management.
  • Established procedures and instituted change management processes around technology staff management including external recruitment processes for Information Technology.
  • Developed a standardized operating budget and authored a personalized associate handbook and standard operating procedures for business.
  • Coordinated training of desk personnel that significantly improved control self testing procedures and associated testing documentation.
  • Executed the successful implementation of processes and procedures aimed at mitigating costs and improving operational controls.
  • Restructured warehouse and delivery procedures to encompass delivery and order pulling for commercial account orders.
  • Initiated re-evaluation of and developed, recommended, implemented and monitored accounting procedures for Bookstores.
  • Implemented computerized systems, software and procedures to streamline all aspects of business operations.
  • Generated policies and procedures that were approved and implemented internally and shared with vendors.
  • Coordinated international reporting and provided teams with detail instructions and guidance for year-end procedures.
  • Established performance standards, evaluation procedures, individual development plans, and disciplinary actions.
  • Provided supervision of day-to-day operations in accordance with set policies and procedures.
  • Created and implemented administrative processes and procedures, conducted quarterly staff training.
  • Led audit teams to ensure planned procedures were performed accurately and efficiently.
  • Participated with contract administration and purchasing to develop subcontract policies and procedures.
  • Performed internal audits and established reconciliation procedures for Civil and Commissary accounts.
  • Evaluated and enhanced customer services through ongoing monitoring of daily business procedures.
  • Established Customer Relationship Management procedures for customer interface functions and activities.

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3. Risk Management

high Demand
Here's how Risk Management is used in Manager Of Business Services jobs:
  • Conducted strategic analyses and risk management reviews for three leading financial institutions.
  • Introduced new financial and commodity-based risk management products to high-tech industries.
  • Supervised risk management teams of up to 6 members and managed engagements with revenues totaling $3.5 million annually.
  • Instructed Safety training and Risk Management in accordance with OSHA standards, and government/contract requirements.
  • Designed and executed a multilayer risk management program for the company, subsidiaries, and affiliates involving complex assets and exposures.
  • Participated in industry panel discussions, sharing innovative risk management monitoring, analysis and technology initiatives and successes.

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4. Business Operations

high Demand
Here's how Business Operations is used in Manager Of Business Services jobs:
  • Managed business analysis, business process improvement, and project management services to deliver business operations enhancements through automation.
  • Analyzed financial and operational systems and provided recommendations to improve business operations.
  • Developed and directed business operations for a start-up Ambulatory Surgery Center.
  • Managed business operations, including billing and collections.
  • Managed company's government contracting business operations.
  • Managed inpatient, outpatient, and open-heart surgery; endoscopy and CCL business operations-21 suites in 4 separate locations.
  • Directed daily business operations for this leading provider of home health care services.
  • Managed all aspects of business operations and supervise up to ten employees.
  • Represented Business Operations as single point of contact concerning priorities, workflow and timeliness.

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5. Potential Clients

high Demand
Here's how Potential Clients is used in Manager Of Business Services jobs:
  • Maintained and developed strong relationships with existing and potential clients.
  • Identified and pursued new business opportunities and developed proposals including scope and budget to present to potential clients.
  • Created robust system of lead generation by capturing and converting directory engagement into an active pipeline of potential clients.
  • Delivered informational sales presentations to potential clients and assisted throughout completion of application process while strengthening client relationship.
  • Developed successful photography subsidiary using unique marketing initiatives to attract potential clients while maintaining existing client base.
  • Generated leads for potential clients on location specific data by analyzing and qualifying new business.

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6. Project Management

high Demand
Here's how Project Management is used in Manager Of Business Services jobs:
  • Advised research practice leaders and senior management with respect to designing and driving strategic initiatives from project management perspective.
  • Created project management methodology and implemented BMC's ITBM project management and portfolio software.
  • Implemented project cost estimation process using project management and scheduling software.
  • Devised Project Management template to develop budget and prepare estimates.
  • Performed project management tasks for new service opportunities.
  • Managed all areas of software test project management - user, system, and functionality - assuring test cases ran successfully.
  • Served in a project management role working closely with IT system designers to implement a new PeopleSoft travel expense reporting module.
  • Consulted clients on business process, enterprise risk assessments, internal audit planning and execution and project management.
  • Attained PMP certification through independent study and voluntary participation in AT&T's Project Management Network.
  • Provided scheduling, billing, computer operations, marketing and project management of operating rooms services.
  • Led SCA's initiative to develop and build an internal Project Management Office (PMO).
  • Developed effective project management skills and managed many large, complex and time sensitive projects.
  • Recruited from Technology to build a Project Management team responsible for custom builds and deployments.
  • Used project management principles to manage customer orders and meet scheduled install dates.
  • Applied Agile and Waterfall project management methodologies to projects of different nature.
  • Represented the team in project management discussions with the client.
  • Supervised staff and seniors as well as extensive project management.
  • Provided project management services as pre-construction coordinator, consultant.
  • Helped companies with issues using ePort and pulling consumer credit files to resolve problems by effective problem solving and project management.
  • Maintained AFD joint venture books in Timberline (project management system) in US dollars and British pounds.

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7. Business Services

high Demand
Here's how Business Services is used in Manager Of Business Services jobs:
  • Solicited and negotiated business contracts with prospected convention clients to influence and inherit business services.
  • Culminated in responsibility for managing implementation of local business services for major corporations.
  • Developed and managed the association s business services and property management budget.
  • Supervised and evaluated business services staff in placement and employer relations.
  • Conducted monthly Project Business Services management meetings with Department Manager.
  • Created signage for numerous departments across Business Services.
  • Managed the National Business Services Leadership Internship Program.
  • Supervised all aspects of UM Business Services staff which include activities related to the data management of over 100,000 inpatient admissions.
  • Partnered with the retail side of the store to ensure purchases for businesses were facilitated through the Business Services team.
  • Led various Sales & Marketing positions across Mobile, Internet, International, Consumer Home & Business Services.
  • Supported Business Services for the U.S., Canada and Latin America which generated sales of 20-million per month.
  • Managed back office business services such as billing, finance, accounting, and contract negotiations.
  • Directed the provisioning of TWC Business Services for Travis County (Austin, TX).
  • Provided management support and direction to 120 employees and managers in the Business Services Department.
  • On-boarded new Business Services Managers in operations management, performance standards, and training.
  • Managed a team of Business Services Account Consultants/managers, which were assigned specific clients/accounts.
  • Initiated the development of career pathways and business services for the Youth Jobs Program.
  • Supervised 28 employees in the area of credit and collection and business services.
  • Developed and implemented a work plan to improve the business services program.
  • Managed Business Services Group in support of technical staff and Finance Department.

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8. Business Development

high Demand
Here's how Business Development is used in Manager Of Business Services jobs:
  • Participated in strategic planning initiatives and business development in collaboration with 12 department managers and directors.
  • Contributed to overall management of business development, and internal restructure of business practices.
  • Managed business development efforts across advisory and tax services to offer collaborative services.
  • Monitored and evaluated individual and group performance for the business development group.
  • Reached out to business and residential customers for business development opportunities.
  • Identified business development opportunities and participated in successful new business pursuits.
  • Assisted with developing strategies for new and existing business development.
  • Served on corporate business development team.
  • Collaborated with team members and firm Partners in accordance with client requirements and DT business development strategy.
  • Employed business development negotiation expertise to drive growth of a diverse portfolio of Membership Reward Partners.
  • Created and implemented a process to ensure efficient and effective support for the Business Development team.
  • Provided leadership, mentored and developed strong teams - both Business Development and delivery teams.
  • Managed business development and employee training for all business deposit accounts and merchant services.
  • Coordinated with business development in completing customer prequalification packages by providing comprehensive information on the company's capabilities and performance record.
  • Led business development and delivery readiness of new global Mission Critical multi-vendor services business.
  • Supported business development and salesactivities.
  • Led team responsible for supporting business development channel with local telephone service deals and as well as conducting various ad-hoc analyses.
  • Designed and implemented project management systems between production, business development, and R&D teams.
  • Led business development initiative to increase district sales performance by 25% in an underperforming region.

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9. Customer Service

high Demand
Here's how Customer Service is used in Manager Of Business Services jobs:
  • Managed and supervised clinical and customer service teams, ensuring teams supported and adhered to all improvement and program initiatives.
  • Developed auto-quotation system, handled systems implementation, training and support, and web-based customer service design and implementation.
  • Facilitated and assisted in cross-training associated in various customer services selling techniques to promote service and additional sales.
  • Ensured accuracy of junior customer service representatives' data entry into customer database and ordering systems.
  • Provided direction and solutions for other SSK associates, Builder/Customer Service Representatives to ensure efficient operations.
  • Selected by Sr. VP of Customer Service Business Unit for Executive cross-training/mentoring opportunity among 35 candidates.
  • Received various awards and recognition for Customer service focus and consistently positive attitude.
  • Mentored new customer service representatives on inbound, outbound and up-sale opportunities.
  • Provided guidance and development to ensure success in providing excellent customer service.
  • Handled customer service failure escalations and turned then around into retention opportunities.
  • Provided outstanding customer service to existing and potential clients identifying sales opportunities.
  • Developed, implemented and standardized Customer Service Center strategies and processes.
  • Supervised customer service department of seven team members.
  • Supported express services operations through customer service
  • Managed 16 customer service representatives.
  • Identified necessary resources and led cross-functional team to close a process gap, ensuring integrity of merchant pricing and customer service.
  • Ensured proper ratio of Customer Service Reps were available to handle daily calls to the AT&T customer service number.
  • Directed 18 National Service Managers responsible for customer service and satisfaction in voice, data, international and frame relay services.
  • Tasked with diverse functions ranging from sales, marketing, administrative support, product management, customer service and financial analysis.
  • Developed CBT and web-based human resource reference tools and training materials on customer service, product knowledge, and career development.

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10. Financial Statements

high Demand
Here's how Financial Statements is used in Manager Of Business Services jobs:
  • Performed primary review of audited financial statements, ensuring compliance with generally accepted accounting principles and regulatory requirements.
  • Promoted to manage the monthly/quarterly production cycles of approximately 6-8 million financial statements.
  • Reviewed audited financial statements, management recommendation letters, and special reports.
  • Prepared and analyzed consolidated financial statements for participating group members.
  • Performed financial analysis on spreadsheets/databases and prepared financial statements.
  • Audited and prepared consolidated financial statements and footnote disclosures.
  • Prepared financial statements, footnote disclosures and regulatory calculations.
  • Created and prepared monthly financial statements.
  • Structured leases utilizing credit application data, personal credit bureau reports, corporate credit reports, tax returns and financial statements.
  • Re-created the financial statements for each store, including consolidated and changed the procedures in which we perform the financial statements.
  • Re-created the budget worksheets for all SAS so that they flow to the financial statements and are more efficient.
  • Created monthly Financial Statements, Payroll, Capital fund and Capital Pool reports for all Student Auxiliary Services.
  • Prepared financial statements and performed balance sheet reviews for clients, reviewed operating processes and procedures.
  • Drafted financial statements, registration statements and other documents for clients.
  • Prepared consolidated financial statements including SEC 10-K and 10-Q filings.
  • Identified problem areas on clients' financial statements.

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Jobs With Trending Skills

11. Process Improvement

high Demand
Here's how Process Improvement is used in Manager Of Business Services jobs:
  • Implemented process improvement/management effectiveness that defined, measured, analyzed, improved, and controlled technology solutions for business problems.
  • Directed a process improvement project at the international shared service center for a major consumer products company.
  • Awarded 2014 Divisional Innovator Award for development and execution of process improvement project.
  • Provided assistance with hardware and software assessment, selection and business process improvements.
  • Reviewed data quality issues, process improvement initiatives and general business practices.
  • Developed Departmental Quality Control guidelines for Process Improvement of reporting.
  • Analyzed and implemented continuous process improvement techniques.
  • Analyzed the end-to-end delivery model to determine areas for efficiency, overall process improvement, standardization, and staff training needs.
  • Worked with solution provider and partners (IT/Logistics/Manufacturing) to deploy the process improvement solution of the Finance Shared Services Center.
  • Led project management teams to conduct systems R&D, system builds, technical maintenance, and process improvements.
  • Maintained global insight as project manager overseeing process improvements for PT/OT/Speech involving 17 clinics and 3 direct reports.
  • Served as a leading resource for Business Analysis, Process Improvement, and Project Management principles.
  • Saved $10K by implementing process improvements in the competitive bidding process.
  • Managed stakeholder expectations within a matrix environment on projects focused on process improvement, managing cost and adhering to scheduling timelines.
  • Served on process improvement committees to analyze and determine best measurement metrics for technician performance tracking tool.
  • Directed numerous process improvements around workflows, smart notifications, and reporting that had positive impacts on business areas.
  • Led the Finance Shared Service SMEs to evaluate the existing global finance processes and identify the process improvement opportunities.
  • Analyzed data for the purpose of recognized areas for developmental needs and process improvement opportunities within department & enrollment systems.

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12. Business Units

high Demand
Here's how Business Units is used in Manager Of Business Services jobs:
  • Introduced several business units that had never before interacted with procurement to Department and procurement process.
  • Collaborated with operational business units to create processes and procedures to comply with government regulations.
  • Extended use of SAS Enterprise Business Intelligence capability into business units.
  • Developed Service Level Agreements (SLA's) with our business units to ensure that service meets or exceeds expectations.
  • Guided executives (Business Leaders) of 14 different business units through developing their IT reporting strategies.
  • Innovated, planned, and partnered across business units to execute change to new store hardware installation.
  • Integrated Multiple IBM Business units for mutual client wins.

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13. Workforce

high Demand
Here's how Workforce is used in Manager Of Business Services jobs:
  • Developed and implemented workforce/human capital processes within the department to ensure appropriate staffing and performance review procedures.
  • Enlisted cooperation of community leaders to help increase awareness of available workforce services in the community.
  • Represented organization at conferences, economic and workforce development meeting.
  • Provided workforce-related technical assistance to employers.
  • Engaged and partnered with employers, colleges, and Veterans groups as part of workforce development in southeastern Indiana.
  • Developed business relationships in the Midland area targeting ways companies can utilize the Workforce network services.
  • Determined the menu of services for the workforce system by gathering information from market research.
  • Ensured compliance with policy, regulations, and national and state objectives in workforce development.
  • Functioned as Internal Monitor of workforce center teams to identify gaps in planning and development.
  • Operated as the primary point of contact for the customers, workforce and managers.
  • Managed, coordinated, and facilitated workforce training and workforce development service and events.
  • Recruited, interviewed, hired and developed employees as needed to keep the workforce balanced
  • Worked with 6 local Workforce Investment Boards on a regional approach to improve placements.
  • Directed Tennessee Department of Labor/Workforce Development s (TDOL/WD).
  • Recruited and developed the new workforce.
  • Worked with the development and implementation of workforce development,recruitment, marketing, community, and media relation's strategies.
  • Directed Cisco Internet Business Services Group and Gartner consulting engagement resulting in $15M corporate funding workforce planning and infrastructure planning.
  • Managed the schedules optimization of the workforce ensuring staffing for call volume was maximized for all hours of operation.

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14. Business Requirements

high Demand
Here's how Business Requirements is used in Manager Of Business Services jobs:
  • Worked with external partner technical teams to define business requirements, design process flows, and implement operational escalation processes.
  • Conducted business analysis and applied technology and process improvement strategies to implement and support solutions that meet defined business requirements.
  • Developed business requirements to standardize and automate the dealer interface, billing and registration process for Service Contracts globally.
  • Supported business requirements team in developing new requirements.
  • Translated business requirements into actionable project plans.
  • Ensured that all reports are developed using established CSMC standards and architecture based on business requirements and or design documents.
  • Formed a national team of Mail Service experts at KP to develop business requirements.
  • Consulted for software needs and business requirements with end users.
  • Managed several FDR systems projects from business requirements definition phase through implementation.
  • Created routines required to meet few specific business requirements which were generic.

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15. Information Technology

average Demand
Here's how Information Technology is used in Manager Of Business Services jobs:
  • Worked closely with executive level staff to set the direction for information technology, retail, and data entry services.
  • Facilitated the creation of corporate Service Level Agreements for all facets of Information Technology within the America's region.
  • Directed consultants and information technology staff in designing a new server platform and reporting functions using SAP Business Objects Reports.
  • Conceptualized and designed department information technology resources including databases, an intranet and custom written automated web information gathering software.
  • Managed security policies and systems and develop, implement and monitor long-term information technology strategy to ensure improvements in the company.
  • Created and implemented strategic initiatives for information technology, quality, communications and acquisition integration across Integrated Services Division.

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16. Human Resources

average Demand
Here's how Human Resources is used in Manager Of Business Services jobs:
  • Conducted a wide range of operational evaluations covering revenue recognition, human resources, operational efficiency, and financial reporting.
  • Managed a team for the Saturn Unique Business Applications within Saturn Finance, Human Resources, Purchasing and Production Control Organizations.
  • Prepared and presented business case for the transfer and closely collaborated with Operations and Human Resources Executives to obtain project approval.
  • Served as the primary human resources and training contact for ISO 9000 and TL 9000 quality standard and certification requirements.
  • Managed team of 9 Business Services Consultants for sales professionalism, customer service, human resources and TWC compliance.
  • Completed Six Sigma projects in the areas of Human Resources, Surgery, Engineering, and Bio-Medical departments.
  • Counseled clients on management, marketing, info technology, operations, financial and human resources.
  • Assisted newly developing companies with resources for staffing, human resources, and economic studies.
  • Strengthened and unified the human resources department by implementing processes and procedures to increase efficiency and fairness and decrease liability.
  • Managed Recruiting & Retention Coordinator, Human Resources Coordinator, Payroll/Timekeeping Coordinator, and Orientation Trainer.

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17. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Manager Of Business Services jobs:
  • Reviewed loan documentation to ensure compliance.
  • Engaged in ongoing correspondence with ARDHHS, OLTC, CMS and other regulatory offices to ensure compliance within our organization.
  • Evaluated and directed business to ensure compliance with the Nigerian Central Bank policy and procedures.
  • Participated with management team in development and observance of annual budgets and provide analyses to ensure compliance with established budgets.
  • Accomplished quarterly and annual tax filings to ensure compliance with all government regulations surrounding non-profit organizations and income classification.
  • Evaluated qualitative system to ensure compliance with governmental standards relating to safety, food safety and health regulations.

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18. Internal Controls

average Demand
Here's how Internal Controls is used in Manager Of Business Services jobs:
  • Evaluated internal controls and compliance with internal policies and procedures and various regulatory agencies.
  • Ensured that procedures were efficient/effective through reviews of internal controls and compliance requirements.
  • Assessed and recommended improvement in its internal controls procedures.
  • Generated audit reports with recommendations to improve operating efficiency, internal controls, compliance, and mitigate risk.
  • Documented internal controls and accounting processes for a bond surety insurer during a finance function review.
  • Counseled clients regarding accounting, internal controls and financial reporting matters and participated in financial reporting and financial statement preparation.

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19. Direct Reports

average Demand
Here's how Direct Reports is used in Manager Of Business Services jobs:
  • Supervised functions over seven direct reports.
  • Monitored and maintained funding under budget by 20% for direct reports, related programs, office equipment and vendor services.
  • Supervised direct reports of 13 senior level managers who in turn oversaw over 100 cross-functional employees.
  • Provided strategic business, technical and process support while leading and developing eight direct reports.
  • Reported to Regional Director, managed and lead a team of six direct reports.
  • Coached and mentored up to 6 direct reports enabling increased skill and career development.
  • Managed team of direct reports responsible for projects for Enterprise Business Customers.
  • Managed an organization of 40 direct reports and 69 matrix resources.
  • Provided leadership, guidance and personnel development to direct reports.
  • Trained and mentored direct reports for personal and business growth.
  • Managed 20 direct reports and 40 indirect reports.
  • Led a group of 10-11 direct reports responsible for the end to end lifecycle management of the Frame Relay product.
  • Facilitated an anonymous 360 degree feedback program designed to yield actionable feedback from each executive's peers and direct reports.

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20. Real Estate

average Demand
Here's how Real Estate is used in Manager Of Business Services jobs:
  • Negotiated and drafted documents concerning real estate matters, asset sales, corporate structuring, corporate start-up and acquisitions.
  • Managed administratively all SIRVA Real Estate (48 properties): o Rent, utility payments.
  • Supervised and administered concurrent audit, due diligence and consulting engagements for real estate clients.
  • Communicated with local real estate professionals to keep abreast of trends and markets.
  • Completed due diligence for material real estate acquisitions.
  • Developed and oversaw the introduction of several specialty services targeted to real estate and financial markets.

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21. Performance Management

average Demand
Here's how Performance Management is used in Manager Of Business Services jobs:
  • Assessed existing Executive Performance Management Program for a $13B telecommunications carrier in the Philippines.
  • Resolved employee disputes, administered compensation/benefits and performance management system, conducted investigations.
  • Focused on performance management and scorecard development for product teams and executive management.
  • Supervised Ask TCB(TM) Business Information Service, overseeing a team of 3 personnel with direct performance management responsibilities.
  • Championed new performance management model and initiated training that facilitated its introduction throughout the eastern half of the United States.
  • Developed and deployed performance management procedures, templates, learning aids, and a tracking tool.
  • Developed Performance Management guidelines and staff development plans as well as productivity metrics.
  • Supervised and conducted performance management over a team of 8 trainers who ensured course development and on-going maintenance of training material.
  • Established and grew a Business Intelligence services practice to support Ross Systems' suite of Enterprise Performance Management applications.

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22. Oversight

average Demand
Here's how Oversight is used in Manager Of Business Services jobs:
  • Directed and provided oversight of online banking operations ensuring efficiency to drive business objectives.
  • Provided IT capital project oversight through financial analysis and collaborating with project management.
  • Managed the Professional Services Vendor Relationships process; which included oversight of division procurement and payment of high volume invoices.
  • Provided Project Management Oversight for a $255M rebuild of a hotel & casino facility damaged by Hurricane Katrina.
  • Provided oversight, coaching, and hands-on leadership in all aspects of business process improvement.
  • Appointed Interim Director by Department of Health and Human Services Oversight Committee.
  • Provided guidance in transitioning operational oversight and implementing appropriate strategies resulting in enhanced service delivery and workflow.
  • Developed and launched the BOP department for UpWind Solutions Oversight in the planning, bidding and execution of all BOP projects.
  • Developed, organized and directed the strategic planning and oversight of more than 500 multi-functional staff members.
  • Assisted with the oversight of the planning and construction of the Fernald Business Center.

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23. Payroll

average Demand
Here's how Payroll is used in Manager Of Business Services jobs:
  • Developed and maintained key indicator reports for management team, developed and implemented bi-weekly payroll recap reports.
  • Migrated decentralized payroll functions from all business units into a centralized shared service operation.
  • Transitioned payroll operations successfully completing transition to Richmond ahead of schedule.
  • Completed payroll reports including corrections where discrepancies were identified.
  • Processed semi-monthly payroll and reporting.
  • Defended small business with a dispute with the IRS related to filing status, payroll tax issues and IRS changes requests.
  • Led team to establish payroll vendors in South America and Asia; performed analysis to leverage spend and negotiated master contracts.
  • Performed strategic sourcing for internal HR and Procurement Outsourcing for payroll services, management consulting, legal services and market intelligence.
  • Produced and managed employee time management, productivity, dependability assessment reporting, conflict resolution, payroll issues, and counseling.
  • Reorganized Business Management structure over 16 branch locations, realizing annual payroll savings of $150,000, while decreasing workload.
  • Handled P&L, payroll, bookkeeping, merchandising, marketing, purchasing, and inventory control.
  • Evaluated tax operation and current staffing needs and provided management of the payroll tax processing area.
  • Submitted employee hours for payroll and employee evaluations to upper management along with all operation reviews.
  • Charged with migration of payroll operations to new world headquarters in Richmond, VA.
  • Complied and submitted monthly, quarterly and annual reports of general operating and payroll.
  • Reviewed and approved leave requests and time cards for processing by payroll department.
  • Handled accounts receivable, accounts payable, bank deposits, and payroll functions.
  • Managed compensation, tax and payroll aspects of expats and foreign national population.
  • Processed payroll, coordinated, planned and prepared for quarterly quality assurance meetings.
  • Marketed and sold HR and payroll solutions to business owners with 1-50 employees.

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24. Gaap

average Demand
Here's how Gaap is used in Manager Of Business Services jobs:
  • Led US GAAP and statutory financial reporting processes as well as managed tax issues and reporting.
  • Researched industry issues applying FASB, GAAS and US GAAP standards, IAS, UK GAAP, & German GAAP.
  • Consolidated financial statements preparation in accordance with US GAAP.
  • Supervised preparation and analysis of Financial Statements in conformity with GAAP/IAS.
  • Implemented fundamentally sound financial management, accounting and internal control policies (for GAAP & SOX purposes) to ensure compliance.
  • Consolidated and reported monthly financial reports on USGAAP and reported on cost, budget and cash flow to headquarters.

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25. Key Stakeholders

average Demand
Here's how Key Stakeholders is used in Manager Of Business Services jobs:
  • Managed $42M Capital Budget - reviewed business cases and facilitated working group of key stakeholders.
  • Managed multiple projects simultaneously and translated the technical and business context and implications of deliverables to key stakeholders.
  • Nurtured relationships with key stakeholders at Safeway, and at Daymon's Supplier Partners, to ensure operational efficiencies.
  • Conferred with key stakeholders, including marketing teams and licensors.

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26. Business Partners

average Demand
Here's how Business Partners is used in Manager Of Business Services jobs:
  • Collaborated closely with my market management team to develop and execute several co-marketing campaigns and events with IBM Business partners.
  • Maintained business partnerships with vendors and commercial production companies.
  • Managed all cooperative marketing efforts and budgets with business partners including Microsoft and ASI.
  • Coordinated with cross functional teams and global business partners to facilitate design workshops.
  • Worked with software, hardware, services organizations and IBM business partners.
  • Collaborated with business partners, resellers and customers.
  • Assisted business partners with Wealth Management and US trust customer heloc request.

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27. Special Projects

average Demand
Here's how Special Projects is used in Manager Of Business Services jobs:
  • Worked on larger national/international clients as needed including special projects related to mergers and acquisitions.
  • Provided day-to-day service to 1800 customers, as well as special projects and roll-outs of new platforms.
  • Assembled and led task forces and teams to complete special projects to maintain operational efficiency.
  • Assisted with various special projects including company moves, telephone and computer installations.
  • Planned department events and worked on special projects as needed.
  • Interfaced with senior management on various special projects.
  • Managed audit engagements and special projects including IPOs, secondary offerings, due diligence and acquisitions.

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28. Performance Reviews

average Demand
Here's how Performance Reviews is used in Manager Of Business Services jobs:
  • Supervised departmental staff, ensuring development of a self-directed work team, evaluating and conducting performance reviews for growth and effectiveness.
  • Planned for delivery of annual compensation increases, incentive eligibility and performance reviews for all staff.
  • Hired and trained new associates and provided performance reviews for improved development.
  • Conducted timely performance reviews and provided performance feedback.
  • Administered performance reviews for parking lot attendants.
  • Produced quarterly reports for staff performance reviews and upper management needs.
  • Coached leadership team through completion of annual performance reviews.
  • Evaluated staff providing written and verbal performance reviews.

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29. Cost Savings

average Demand
Here's how Cost Savings is used in Manager Of Business Services jobs:
  • Identified opportunities for cost savings through supply chain optimization.
  • Realized over $1.4M in cost savings by implementing a bi-weekly over-time review process and creating a centralized tool management process.
  • Designed a share service center for a US High-tech manufacturer; realized 15% cost savings with facilitated operation process.
  • Achieved significant cost savings in all offices by reviewing vendor expenses, negotiating better rates, and consolidating services.
  • Performed monthly cost analysis on vendor invoices that identified cost savings of $5M.
  • Conducted internal productivity and budgets audits resulting in a 10% cost savings.
  • Implemented online services with Staples Office Supplies for online purchases and cost savings.
  • Implemented new logistics program netting 30% in cost savings.
  • Worked with vendors to negotiate cost savings and resolve issues.
  • Worked with vendors to negotiate cost savings and contract bids.
  • Achieved cost savings equal to one full-time equivalent employee
  • Designed and implemented senior management reporting package that drove efficiencies and cost savings through entire business unit.

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30. R

low Demand
Here's how R is used in Manager Of Business Services jobs:
  • Recognized as a Quality Team Award National Finalist for analog migration project which increased customer satisfaction and revenue and decreased churn.
  • Worked closely with Executive Management within Technology and New Product Development to manage programs and teams across several business lines.
  • Evaluated and collaborated with developers, architects, and entrepreneurs to explore unique and high-density residential real estate opportunities.
  • Collaborated with executives and key internal stakeholders to effectively integrate expectations and strategies into business and IT solution efforts.
  • Received and scrutinized customers' credit facility applications to ascertain their eligibility for the facility being applied for.
  • Managed client SAS70, SSAE16 engagements providing reasonable assurance of internal control processes and recommending improvements for efficiency.
  • Directed the entity formation and corporate structuring of the company to achieve asset protection and operational objectives.
  • Worked with development team and local government to implement social and humanitarian impact projects including waste-to-energy.
  • Investigated HR open door/investigations and worked with all proper individuals with findings and execution of results.
  • Planned, managed and executed private events in partnership with businesses offering exclusive cardholder experiences.
  • Investigated and corrected errors, following customer and establishment records and using calculator and computer.
  • Headed AP Transformation project affecting legacy systems and outside systems that reduced unnecessary maintenance cost.
  • Participated in financial planning for construction of new ambulatory surgery center with 8 operating rooms.
  • Created network of businesses through official Times Square social media platforms and business-to-business e-newsletter.
  • Managed technicians, Project Managers and System designers providing installation and repair services.
  • Implemented effective strategies for maximizing account revenue potential and sales representative closing ratio.
  • Implemented Quality Assurance program that resulted in the overall improvement of collections activity.
  • Developed and oversaw the budgets for each department of responsibility and ensured compliance.
  • Developed management reports to senior staff including presentations of new processes and improvements.
  • Validated content after gathering necessary information from the Stakeholders and Developers.

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31. Vendor Management

low Demand
Here's how Vendor Management is used in Manager Of Business Services jobs:
  • Performed vendor management and managed budget for contract.
  • Led vendor management and implemented governance frameworks.
  • Directed project and vendor management of domestic distributed hardware implementation portfolio budget totaling ~$180, 000, 000 annually.
  • Supported asset and lease management, accounts payable, vendor management, and IT procurement.
  • Implemented lean manufacturing programs addressing internal fabrication process improvements and vendor management inventory.
  • Accomplished through Program Managers/Staff working on-site, with and without the utilization of a Vendor Management System (VMS).

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32. Action Plans

low Demand
Here's how Action Plans is used in Manager Of Business Services jobs:
  • Created action plans for low performing departments that outlined task needed to achieve goals and meet compliance criteria
  • Conducted gap assessments, and developed action plans to address gaps within the business process.
  • Produced and presented various presentations and action plans to senior and middle management leadership.
  • Administered corrective action plans assisting team members in achieving goals set by the company.
  • Assisted managers and supervisors in developing action plans to resolve budget problems.
  • Performed quarterly reviews and provided action plans for driving improved results.
  • Followed up and reiterated action plans Assisted and completed all continuation training and documented coverage for managed employees.

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33. Sarbanes-Oxley

low Demand
Here's how Sarbanes-Oxley is used in Manager Of Business Services jobs:
  • Documented key internal controls and procedures over financial reporting and tested effectiveness as required under Sarbanes-Oxley.
  • Managed Sarbanes-Oxley Section 404 compliance efforts at a major television broadcaster.
  • Created local policies and procedures to comply with Sarbanes-Oxley requirements.
  • Performed Sarbanes-Oxley Section 404 internal control procedures.
  • Managed the team creating and updating methods and procedures, as well as Sarbanes-Oxley Audits and Controls.
  • Provided Internal Audit Services and Sarbanes-Oxley documentation and testing assistance to a variety of key clients.
  • Maintained a system of internal controls to ensure Payroll was compliant with Sarbanes-Oxley.
  • Developed approach and led first year implementation of Sarbanes-Oxley 404 certification forPrudential Financial and JP Morgan Chase Co's insurance operations.

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34. Business Relationships

low Demand
Here's how Business Relationships is used in Manager Of Business Services jobs:
  • Supervised sales staff and coordinated business relationships with companies.
  • Managed business relationships with current customers.
  • Traveled for 3-4 weeks at a time throughout transition to stand up the new site and develop business relationships.
  • Worked with several Partners on developing new business relationships, bringing in new clients and increasing billable hours.
  • Cultivated strong business relationships with customers to drive business development.

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35. Sigma

low Demand
Here's how Sigma is used in Manager Of Business Services jobs:
  • Developed introductory Six Sigma training program and sponsored internal Six Sigma projects.
  • Handled the local 18 European countries finance process assessment through Lean Six Sigma methods (SIPOC/Fit Gap Analysis).
  • Applied Six Sigma principles to Custom Request Process to streamline request form and cut time-consuming steps in scope development.
  • Initiated and championed Six Sigma projects aligned with strategic objectives and voice of the customer feedback.
  • Customized Six Sigma curriculum for Sales & Marketing and conducted training, mentoring and certification.
  • Maintained CPBS Max records for Site, using Six Sigma Methodology.
  • Earned Six Sigma Yellow Belt Certification in 2011.
  • Used Six Sigma methods to reduce tickets (defects) and improve compliance from 1.15 to 2.75 .

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36. Daily Operations

low Demand
Here's how Daily Operations is used in Manager Of Business Services jobs:
  • Excelled at overseeing daily operations of business services consisting of fulfillment/warehouse operations, merchandising, and commercial cleaning services.
  • Established project management and process strategies to execute daily operations for customer programs.
  • Supervised daily operations of Business Advantage and Wire Department Staff.
  • Supervised daily operations of the unit, and assisted with the coordination of entity-wide operations.
  • Directed the daily operations of a $1.5 million air-conditioning company.
  • Managed the daily operations of the Account Services team.
  • Managed daily operations within the technical service call center.

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37. ROI

low Demand
Here's how ROI is used in Manager Of Business Services jobs:
  • Completed three key projects since moving into the position, including the Atlanta Braves Sun Trust Stadium project, the Detroit
  • Analyzed return on investment (ROI) and break-even points to create offers and negotiate with perspective clients.
  • Returned $10.2MM in annual profit exceeding 20% ROI objectives.
  • Worked virtually with staff in offices in India and Detroit.
  • Appointed manager-in-charge of the Detroit Bankruptcy Group.
  • Worked closely with performance engineering to developbusiness cases to demonstrate ROI opportunity to potential customers.
  • Revamped proposal database and reporting to provide more meaningful analysis of proposal activity including win/loss, ROI, and workload.

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38. Business Owners

low Demand
Here's how Business Owners is used in Manager Of Business Services jobs:
  • Developed and executed a comprehensive sales plan calling on top executives and business owners.
  • Consulted with new business owners to help them understand their state and federal responsibilities.
  • Led Best Buy Mobile business owners in implementation and training of new hiring technology (Taleo).

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39. SOX

low Demand
Here's how SOX is used in Manager Of Business Services jobs:
  • Facilitated collaboration between audit and SOX functions to identify competing program synergies, significantly reducing overall program cost and effort.
  • Supervised and/or participated with external assurance audit teams in performance of external SOX attestation engagements.
  • Supervised international and domestic financial and operational field audits, and performed SOX testing for Fortune 500 and mid cap companies.
  • Performed rotations in Internal and IT Advisory and created company controls from scratch; compliant with SOX/404.
  • Managed global markets SOX testing for one of the world's largest banking and financial services corporations.
  • Coordinated all efforts related to SOX compliance, working closely with our Internal Auditors team.
  • Co-authored a section of Ernst & Young's SOX 404 Audit Methodology Training Manual.
  • Upgraded SOX 404 controls and performed testing for Lexington Realty Trust, a REIT.
  • Partnered with corporate governance team; adhered to SOX compliance and government regulations.
  • Supervised internal audits and Sox compliance work with teams up to six people.
  • Designated auditee for SOX and other corporate audits Responsible for implementation of automated systems and communication boards.
  • Supported Sarbanes Oxley SOX 404 initiatives by providing, implementing and monitoring all established internal control processes.

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40. Capital Budgets

low Demand
Here's how Capital Budgets is used in Manager Of Business Services jobs:
  • Monitored operating and capital budgets to ensure functioning within fiscal constraints, and provided justifications for any deviations there from.
  • Developed and managed operational and capital budgets in excess of $150 million dollars for 8 clinical departments.
  • Performed analysis of the operating and capital budgets within the Oncology Service Line.

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41. General Ledger

low Demand
Here's how General Ledger is used in Manager Of Business Services jobs:
  • Involved leading a team of 17 staff accountants to complete over 360 months worth of backlogged general ledger closings.
  • Mapped general ledger from Platinum to SAP and assisted in testing the transition.
  • Developed general ledger and journal system as well as account reconciliation procedures, including currency exchanges and full financial statement package.
  • Assisted accountants by balancing and reconciling general ledgers, inputting daily transactions for both company accounts and keeping up-to-date financial records.
  • Maintained general ledger, financial statement preparation and analysis, balance sheet reconciliation, and supporting schedules, bank reconciliation.
  • Stream-lined reconciliation of General Ledger accounts & depreciation schedules by utilizing spreadsheets which conserved on time and increased accuracy.

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42. External Customers

low Demand
Here's how External Customers is used in Manager Of Business Services jobs:
  • Interfaced daily with internal partners, as well as external customers identifying resources for problem resolution and designing best-option solutions.
  • Provided consultation regarding service capability and reliability to internal and external customers.
  • Partnered with internal and external customers in obtaining data needed for analysis and validation.
  • Worked with internal and external customers to reconcile discrepancies.
  • represented programs or units, provided information and assistance to internal and external customers, resolved issues and prepared research data.
  • Established strategic relationships with internal and external customers as well as supported Pre and Post Sales functions.

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43. Contract Negotiations

low Demand
Here's how Contract Negotiations is used in Manager Of Business Services jobs:
  • Managed the second generation supplier selection and contract negotiations processes, operating budget development, and financial modeling process.
  • Interfaced extensively with customers on product feature identification, contract negotiations, and through project management of implementation.
  • Developed guidelines for monitoring inventory; participated in vendor analysis and contract negotiations.
  • Developed departmental information systems, managed contract negotiations and vendor relationships.
  • Increased sales revenue by 15% through recruiting, securing, scheduling and contract negotiations of both short and long-term vendors.
  • Managed budgets, contract negotiations and performance, site evaluations, progress reports and presentations for stakeholders and investment groups.
  • Presented, proposed and drove contract negotiations of all Educational Services for client solutions across the United States.
  • Provided contractual support for the closure of the Goodwill Subcontract through verbal and written contract negotiations
  • Assisted in local Teamsters union contract negotiations.
  • Assisted in vendor contract negotiations.

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44. Business Office

low Demand
Here's how Business Office is used in Manager Of Business Services jobs:
  • Developed guidelines for Business Offices to ensure successful collections at the facility level.
  • Managed two Business Office Consultants within field operations.
  • Managed a Telecommunication business office which provided products and services for all of St. Vincent Health locations in central Indiana.
  • Managed 25 employees including front offices at multiple locations, central business office and the information technology specialist.
  • Recruited by Alpine to develop a central business office when various Surgery Centers were acquired.
  • Managed Business Office and Admitting Department including approximately 30 employees and 80 licensed beds.
  • Tapped to lead a business office for a $450 million MSS division.
  • Assisted in managing a Regional Business Office Coordinator staff of 9.
  • Managed and supervised accountants in all financial operations of the Business Office (i.e.

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45. Annual Budget

low Demand
Here's how Annual Budget is used in Manager Of Business Services jobs:
  • Prepared annual budgets, tracked and reported monthly actual vs. budget variances, and managed day to day accounting functions.
  • Prepared and implemented detailed annual budgets: revenue, P&L, balance sheet, capital and cash flow.
  • Assisted the Finance team by serving as a backup for AP and annual budget entry into the accounting system.
  • Developed and managed $80 million annual budget for invasive cardiac and vascular departments.
  • Managed a staff of ten and responsible for a $10M annual budget.
  • Scrutinized $63 million annual budget; identified/corrected monthly variances to achieve objectives.
  • Managed national vendors with a shared annual budget of $20Million+.
  • Created, maintained, and actualized annual budgets along with billings.
  • Prepared $2.5-million-dollar annual budget.
  • Reported to CFO Annual budget of $150K.

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46. Staff Members

low Demand
Here's how Staff Members is used in Manager Of Business Services jobs:
  • Managed numerous clients and staff members simultaneously.
  • Managed 2 staff members in other counties while coordinating efforts and goals with Business Services Team in Central UP.
  • Managed more than $4 million in volume, as well as over 40 staff members plus subcontractors.
  • Worked with staff members to develop annual performance goals and provided constant feedback to ensure employee success.
  • Planned, prioritized, assigned, managed, reviewed and evaluated the work of all staff members.
  • Opened Rubbermaid Business Service, 4.5 million per year, very high catering, 60staff members.
  • Managed and supervised 38 staff members across all service areas.
  • Led a comprehensive safety training program for 100 staff members.
  • Led a comprehensive ergonomics training program for 200 staff members.
  • Supervised staff and reviewed all analyses completed by staff members.
  • Supervised ten administrative staff members from three locations.
  • Developed and in-serviced the Perioperative staff members on patient satisfaction initiatives resulting in an improvement in satisfaction results of 20%.
  • Provided supervision of 10 full time staff including data entry staff, IT staff, and retail staff members.

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47. FTE

low Demand
Here's how FTE is used in Manager Of Business Services jobs:
  • Revised another business unit's structure after completing an extensive market analysis of nationally recognized comparable programs.
  • Provided complex voice aftermarket ordering and service support.
  • Drafted, negotiated and reviewed contracts and recommended creative contract solutions to resolve issues and to meet business unit/corporate goals.
  • Assisted with experienced recruiting for the Cincinnati BAS Practice which grew from 4 FTE's to 8 FTE's.
  • Researched and drafted proposals to obtain new copy equipment and telephone system, increasing efficiency and reducing costs.
  • Led campaigns to inform clients of industry and business changes, often making 80+ daily contacts.
  • Crafted and incorporated expanded calling coverage plan, which increased sales for office 50%.
  • Drafted, negotiated, and reviewed agreements for procurement of IT goods and services.
  • Assessed risk, crafted contracts and negotiated effective Ts and Cs for Bus.
  • Saved Financial Services $4.5 million after uncovering online business accounting error.
  • Issued appropriate safety equipment after job analysis with employees.
  • Defined and led zone after market revenue generation.
  • Joined firm after the dissolution of Arthur Andersen.
  • Drafted and Reviewed employment policies and manuals.
  • Announced five weeks after hire.
  • Increased revenue per FTE through developing utilization reporting to track staff productivity.
  • Developed skills matrix to facilitate cross training of service line staff allowing increased volume while maintaining appropriate FTEs.
  • Delivered extraordinary overall sales results year after year in the top 20% of the organization.

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48. Performance Evaluations

low Demand
Here's how Performance Evaluations is used in Manager Of Business Services jobs:
  • Evaluated course progression, corresponding with management team on business needs and performance evaluations.
  • Provided recruiting support and on-boarding for new staff and conducted annual performance evaluations.
  • Completed employee's annual performance evaluations.

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49. Quickbooks

low Demand
Here's how Quickbooks is used in Manager Of Business Services jobs:
  • Created and implemented a successful marketing mix for portfolio growth by maximizing product placement within the QuickBooks software.
  • Managed the marketing strategy, brand consistency and messaging for three of the QuickBooks Business Service partnerships.
  • Converted company accounting records from paper and Excel onto QuickBooks accounting software.
  • Maintained records of all expenses and reconciled using QuickBooks program.
  • Entered and tracked used car sales using QuickBooks.
  • Launched the QuickBooks Credit card program for Intuit.

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20 Most Common Skill For A Manager Of Business Services

CPA15.4%
Procedures8.2%
Risk Management7.3%
Business Operations6.7%
Potential Clients5.1%
Project Management4.9%
Business Services4.8%
Business Development4.5%

Typical Skill-Sets Required For A Manager Of Business Services

RankSkillPercentage of ResumesPercentage
1
1
CPA
CPA
15.4%
15.4%
2
2
Procedures
Procedures
8.2%
8.2%
3
3
Risk Management
Risk Management
7.3%
7.3%
4
4
Business Operations
Business Operations
6.7%
6.7%
5
5
Potential Clients
Potential Clients
5.1%
5.1%
6
6
Project Management
Project Management
4.9%
4.9%
7
7
Business Services
Business Services
4.8%
4.8%
8
8
Business Development
Business Development
4.5%
4.5%
9
9
Customer Service
Customer Service
4.4%
4.4%
10
10
Financial Statements
Financial Statements
3.3%
3.3%
11
11
Process Improvement
Process Improvement
2.9%
2.9%
12
12
Business Units
Business Units
2.5%
2.5%
13
13
Workforce
Workforce
2.5%
2.5%
14
14
Business Requirements
Business Requirements
2.3%
2.3%
15
15
Information Technology
Information Technology
2.2%
2.2%
16
16
Human Resources
Human Resources
1.8%
1.8%
17
17
Ensure Compliance
Ensure Compliance
1.8%
1.8%
18
18
Internal Controls
Internal Controls
1.6%
1.6%
19
19
Direct Reports
Direct Reports
1.5%
1.5%
20
20
Real Estate
Real Estate
1.4%
1.4%
21
21
Performance Management
Performance Management
1.3%
1.3%
22
22
Oversight
Oversight
1.2%
1.2%
23
23
Payroll
Payroll
1.1%
1.1%
24
24
Gaap
Gaap
0.9%
0.9%
25
25
Key Stakeholders
Key Stakeholders
0.8%
0.8%
26
26
Business Partners
Business Partners
0.8%
0.8%
27
27
Special Projects
Special Projects
0.6%
0.6%
28
28
Performance Reviews
Performance Reviews
0.6%
0.6%
29
29
Cost Savings
Cost Savings
0.5%
0.5%
30
30
R
R
0.5%
0.5%
31
31
Vendor Management
Vendor Management
0.5%
0.5%
32
32
Action Plans
Action Plans
0.4%
0.4%
33
33
Sarbanes-Oxley
Sarbanes-Oxley
0.4%
0.4%
34
34
Business Relationships
Business Relationships
0.4%
0.4%
35
35
Sigma
Sigma
0.4%
0.4%
36
36
Daily Operations
Daily Operations
0.4%
0.4%
37
37
ROI
ROI
0.4%
0.4%
38
38
Business Owners
Business Owners
0.3%
0.3%
39
39
SOX
SOX
0.3%
0.3%
40
40
Capital Budgets
Capital Budgets
0.3%
0.3%
41
41
General Ledger
General Ledger
0.3%
0.3%
42
42
External Customers
External Customers
0.3%
0.3%
43
43
Contract Negotiations
Contract Negotiations
0.3%
0.3%
44
44
Business Office
Business Office
0.3%
0.3%
45
45
Annual Budget
Annual Budget
0.3%
0.3%
46
46
Staff Members
Staff Members
0.3%
0.3%
47
47
FTE
FTE
0.3%
0.3%
48
48
Performance Evaluations
Performance Evaluations
0.3%
0.3%
49
49
Quickbooks
Quickbooks
0.2%
0.2%

99,026 Manager Of Business Services Jobs

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