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Become A Manager Of Clinical Services

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Working As A Manager Of Clinical Services

  • Communicating with Supervisors, Peers, or Subordinates
  • Making Decisions and Solving Problems
  • Establishing and Maintaining Interpersonal Relationships
  • Evaluating Information to Determine Compliance with Standards
  • Developing and Building Teams
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Make Decisions

  • $95,580

    Average Salary

What Does A Manager Of Clinical Services Do At Unitedhealth Group

Provides direct day to day supervision of staff including licensed and unlicensed staff Preparation for case review meetings including health plan specific reviews as directed by Director of IP Management Acute and SNF Inpatient management (reviews, denials, transfers) Oversight of discharge planning Works directly with hospitalists to facilitate appropriate length of stay and resolution of specialist issues Provide ongoing educational opportunities to staff, ensuring an understanding of the business processes, technology used within the organization, regulatory compliance, program standards and outcomes Preparation of inpatient denial letters including DENC as required Assists with health plan audits and surveys Develops and implements new policies and procedures Orients / trains case management staff on case management processes and identifies efficiencies and develops / facilitates corrective action plans Participates in IPA UMC Meetings and Provider Office Meetings as assigned

What Does A Manager Of Clinical Services Do At Catholic Health Initiatives

* Responsible for front line direction of accurate, complete, and timely provision of quality client care and services in compliance with regulatory, operational, and financial requirements.
* Responsible for assuring that clinical documentation meets accepted standards of care, regulatory, operational, and financial requirements.
* Facilitates coordination of care through case conferences and other activities to ensure interdisciplinary care is occurring.
* Acts as a resource for external customers, including but not limited to, physicians, referral sources and discharge planners/social workers.
* Facilitates the resolution of client clinical issues.
* Provides clinical expertise for internal customers.
* Completes required branch and/or company reports as required.
* Conducts documentation reviews and random chart audits as directed by the Director, Clinical Services.
* Assists with the development of office and field processes and action plans developed as a result of clinical measurements as well as identifying clinical training needs.
* Interviews, hires and retains qualified, productive and customer-focused associates.
* Performs client visits, client supervisory visits and shared visits with staff as needed and/or as directed by management

What Does A Manager Of Clinical Services Do At Highmark Health

* Work with management to assemble project teams and work groups to produce deliverables required to achieve the objectives of a defined corporate program.
* Lead project managers and work group leaders in the development and maintenance of comprehensive plans for a defined corporate program.
* Organize, direct and coordinate cross-functional activities to focus corporate resources on the successful delivery and implementation of the desired results for a defined corporate program and/or strategic initiative.
* Work with the executive sponsor of a corporate program (VP or higher), and other management as required to achieve the objectives of a defined corporate program.
* Acquire detailed understanding of the business objectives for an assigned area.
* Monitor and evaluate the progress, alignment and financial “health” of a cross-functional group of projects and related activities which together, constitutes a defined corporate program.
* Direct corrective action as needed to maintain the viability of the program.
* If required
* Report to the executive team/sponsor/steering committee on the progress, business impacts and strategies around the program(s).
* Assess risks that might jeopardize successful achievement of the desired results of a program, develop risk mitigation strategies and tactics, and implement risk mitigation plans.
* As needed
* Partners with procurement to develop and execute strategies related to the service/asset contracts.
* As needed
* Manages the vendor to the responsibilities outlined in the contract and statement of work.
* Other duties as assigned or requested

What Does A Manager Of Clinical Services Do At HCA, Hospital Corporation of America

* The Manager of Clinical Application Services provides technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division.
* This position ensures continuity and alignment of the division's clinical application services direction and plans with HCA's corporate IT&S strategies, division IT&S strategic plans, and facility needs, and participates in architecting the division's clinical application services infrastructure and in the development of guidelines, procedures, and standards.
* Primary responsibilities include serving as the clinical applications leader for the division, managing the Division Clinical Specialist Team, and coordinating consistent support of clinical applications, such as MEDITECH, within the division.
* This individual also assists in resolving highly complex issues regarding clinical applications, coordinates division-wide testing and implementation of software releases, assists in developing strategies for training and tools for all clinical applications across the division, and champions standardization, utilization, optimization and use of best practices in clinical applications.
* The Manager of Clinical Application Services requires subject matter knowledge across clinical applications.
* This position must stay abreast of latest clinical application developments to ensure service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors.
* This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment.
* Strong written, verbal, and presentation skills are required.
* Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA division.
* Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities.
* Responsible for personnel management, performance reviews, competency development, and coaching of staff.
* Builds and maintains relationships with business operations, IT&S leaders, and vendors.
* Participates in resource planning and allocates resources to meet goals of the clinical application services area, IT&S goals and business priorities.
* Organizes, plans, assigns, and monitors completion of work.
* Participates in the development of corporate and division-level clinical application standards, policies, and procedures.
* Ensures that the design and use of clinical applications adhere to established HCA policies, procedures, and standards.
* Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications.
* Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met.
* Assists the director in the development of the budget and develops project cost estimates for division and/or facilities.
* Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests.
* Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
* Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.
* Grows the support capabilities for clinical applications throughout the Division.
* Works with facility and zone Sr.
* Clinical Analysts, Clinical Analysts, Super User/Core Team Members, Physician Support Coordinators, and the Division Clinical Specialist Team to implement the division plan for application standardization, utilization, integration, and optimization.
* Promotes system security and patient confidentiality and helps ensure compliance.
* Coordinates the sharing of best practice models, and policies & procedures related to clinical application systems.
* Participates in activities to improve departmental and organizational performance.
* Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants.
* Builds strong relationships with clinical application users groups across HCA, IT&S managers and directors.
* Adheres to Code of Conduct and Mission & Value Statement.
* Participates in special projects as needed and performs other duties as assigned.

What Does A Manager Of Clinical Services Do At Unitedhealth Group

Manage day to day operations including: monitor call center performance metrics to ensure client service guarantees are met, ensuring clinical aspects of the clinical call center are accurate, and necessary guidelines are being followed Responsible for all recruiting activities for clinical call center staffing, including establishing candidate requirements and compensation levels Establish departmental performance standards for team performance including but not limited to productivity, quality, and attendance and provides regular feedback to team regarding their individual achievements Manage client implementation process for the clinical call center, including hiring and training for new volume, implementing all client specific processes and coordinating with client and implementation teams on all clinical programs / services being implemented through the clinical call center Support, plan, and prepare for client site visits Collaborate with team leaders to optimize operational processes and identify improvement opportunities to improve quality Work with team leaders to develop plans and priorities that address / resolve operational challenges Other duties as assigned by leadership

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How To Become A Manager Of Clinical Services

Most medical and health services managers have at least a bachelor’s degree before entering the field. However, master’s degrees are common and sometimes preferred by employers. Educational requirements vary by facility.


Medical and health services managers typically need at least a bachelor’s degree to enter the occupation. However, master’s degrees are common and sometimes preferred by employers. Graduate programs often last between 2 and 3 years and may include up to 1 year of supervised administrative experience in a hospital or healthcare consulting setting.

Prospective medical and health services managers typically have a degree in health administration, health management, nursing, public health administration, or business administration. Degrees that focus on both management and healthcare combine business-related courses with courses in medical terminology, hospital organization, and health information systems. For example, a degree in health administration or health information management often includes courses in health services management, accounting and budgeting, human resources administration, strategic planning, law and ethics, health economics, and health information systems.

Work Experience in a Related Occupation

Many employers require prospective medical and health services managers to have some work experience in either an administrative or a clinical role in a hospital or other healthcare facility. For example, nursing home administrators usually have years of experience working as a registered nurse.

Others may begin their careers as medical records and health information technicians, administrative assistants, or financial clerks within a healthcare office.

Important Qualities

Analytical skills. Medical and health services managers must understand and follow current regulations and adapt to new laws.

Communication skills. These managers must effectively communicate policies and procedures with other health professionals and ensure their staff’s compliance with new laws and regulations.

Detail oriented. Medical and health services managers must pay attention to detail. They might be required to organize and maintain scheduling and billing information for very large facilities, such as hospitals.

Interpersonal skills. Medical and health services managers discuss staffing problems and patient information with other professionals, such as physicians and health insurance representatives.

Leadership skills. These managers are often responsible for finding creative solutions to staffing or other administrative problems. They must hire, train, motivate, and lead staff.

Technical skills. Medical and health services managers must stay up to date with advances in healthcare technology and data analytics. For example, they may need to use coding and classification software and electronic health record (EHR) systems as their facility adopts these technologies.

Licenses, Certifications, and Registrations

All states require licensure for nursing home administrators; requirements vary by state. In most states, these administrators must have a bachelor’s degree, complete a state-approved training program, and pass a national licensing exam. Some states also require applicants to pass a state-specific exam; others may require applicants to have previous work experience in a healthcare facility. Some states also require licensure for administrators in assisted-living facilities. For information on specific state-by-state licensure requirements, visit the National Association of Long Term Care Administrator Boards.

A license is typically not required in other areas of medical and health services management. However, some positions may require applicants to have a registered nurse or social worker license.

Although certification is not required, some managers choose to become certified. Certification is available in many areas of practice. For example, the Professional Association of Health Care Office Management offers certification in medical management, the American Health Information Management Association offers health information management certification, and the American College of Health Care Administrators offers the Certified Nursing Home Administrator and Certified Assisted Living Administrator distinctions.


Medical and health services managers advance by moving into higher paying positions with more responsibility. Some health information managers, for example, can advance to become responsible for the entire hospital’s information systems. Other managers may advance to top executive positions within the organization.

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Manager Of Clinical Services jobs

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Manager Of Clinical Services Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • Italian

  • Yoruba

  • Gujarati

  • Thai

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Manager Of Clinical Services

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Real Manager Of Clinical Services Salaries

Job Title Company Location Start Date Salary
Clinical Physician, Endocrine Services Summa Physicians, Inc. Akron, OH Nov 29, 2011 $180,000
Clinical Physician, Endocrine Services Summa Physicians, Inc. Akron, OH Nov 25, 2011 $180,000
Manager of Clinical Services Janali, LLC Milwaukee, WI Oct 01, 2015 $122,699 -
Manager of Clinical and Special Pharmacy Services Janali, LLC. Milwaukee, WI Jun 08, 2015 $121,326 -
Manager of Clinical Services Janali, LLC Milwaukee, WI Apr 01, 2014 $112,322 -
Manager, Clinical Trial Services (Data Management) Roche Molecular Systems, Inc. Pleasanton, CA Aug 31, 2015 $109,803 -
Delivery Manager-Clinical Services Edifecs, Inc. Bellevue, WA Apr 27, 2013 $101,400
Delivery Manager-Clinical Services Edifecs, Inc. Bellevue, WA Nov 01, 2011 $100,755
Senior Project Manager, Clinical Services Brigham and Women's Hospital Boston, MA Jun 24, 2012 $100,000
Manager, Clinical Services & CMS Compliance Hancock Pharmacy, Inc. New York, NY Jan 09, 2016 $81,435
Manager, Clinical Services & Performance Improvement Hope In Home Care LLC Newport News, VA Jan 15, 2016 $76,170
Manager of Clinical Integration & Analytics Servic New Haven Community Medical Group, Inc. New Haven, CT Apr 01, 2013 $75,000
Manager of Clinical Services Creative Hospice Care, Inc. Roswell, GA Apr 01, 2011 $75,000

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Top Skills for A Manager Of Clinical Services


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Top Manager Of Clinical Services Skills

  1. Regulatory Compliance
  2. Procedures
  3. Oversight
You can check out examples of real life uses of top skills on resumes here:
  • Developed and implemented numerous policies, procedures and process changes to ensure compliance, safety, quality patient care.
  • Provided clinical and administrative oversight to supervisory staff adhering to the Sanctuary Model of Trauma Informed Care.
  • Provided regulatory research and advised clinical services on legal and regulatory compliance.
  • Applied leadership skills to oversee clinical and administrative supervision of clinical staff and program development.
  • Cooperated with other health related agencies and organizations in providing streamlines patient care.

Top Manager Of Clinical Services Employers

Manager Of Clinical Services Videos

Clinical Nutrition Manager, Career Video from drkit.org