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Manager of clinical services skills for your resume and career
15 manager of clinical services skills for your resume and career
1. Patients
- Assist patients with telephone registration procedure to include providing general information regarding managed care policies and appointment scheduling options.
- Implemented a drug procurement program that assisted indigent patients in obtaining medications through pharmaceutical manufacturer patient assistance programs.
2. Patient Care
Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.
- Provide clinical expertise and leadership to facilitate ongoing needs of operations and delivery of evidence-based patient care to promote quality outcomes/measures.
- Collaborate with surgeons, anesthesiologists and administration as well as other departments to maximize efficiency while assuring the safest patient care.
3. Clinical Services
- Managed utilization review and quality improvement collectively with clinical services, account management and Network development.
- Managed the accounting functions for the Clinical Services Division including both operating and capital budgeting.
4. Home Health
- Prepared educational material and presented at clinical staff Meetings, case conference meetings, and home health aide meetings.
- Managed non-skilled Home Health Division.
6. Quality Care
- Work in collaboration with Administration and clinicians to ensure quality care and the exceptional patient experience is delivered.
- Conduct ongoing Performance Improvement Studies to assure continuous quality care with quarterly reports.
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Quality improvement (QA) is a systematic approach to eliminate or reduce rework, wastes, and losses in the production process. It is part of quality management, which aims to increase the ability to meet quality requirements. It manages change and uses data for making decisions to improve policies, programs, and results.
- Implemented continuing quality improvement program, maintained staffing coverage, participated in hiring process and implemented staff performance evaluations.
- Facilitated department Process Quality Improvement and Peer Review and provided input to the Director regarding clinical performance evaluations.
8. Mental Health
Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.
- Developed and implemented a comprehensive mental health component including a contract psychiatrist and licensed clinician.
- Provided mental health educational services to all assigned inmates.
9. Clinical Operations
Clinical operations caters to the administration of the drug development process by ensuring there is proper planning, appropriate conduct through the process, safety of patients and use of quality data. It also encompasses facilitating effective communication between the different study sites and sponsors of the drug process.
- Utilized clinical expertise to bridge training and implementation between finance and clinical operations.
- Supervised daily clinical operations for a 26-member team.
10. Regulatory Compliance
- Designed and facilitated educational programs, regulatory compliance training, and staff development.
- Developed proposal for remodeling focused on HIPAA and State regulatory compliance.
11. Infection Control
Infection control describes the principles and practices used in hospitals and other healthcare facilities to control and minimize the spread of infections with the aim of lowering rates of infection. Infection control refers to the process of detecting and controlling pathogens in order to reduce their spread.
- Completed several Implementations of TheraDoc (infection control and clinical surveillance system).
- Consulted with other departments on infection control practices.
12. Patient Satisfaction
- Facilitate quality, patient and family-centered care, outcomes including patient satisfaction.
- Implemented initiatives that positively impacted patient delivery and patient satisfaction.
13. Staff Development
- Provided leadership, support and staff development for professional and nonprofessional personnel.
- Conduct professional staff development seminars for internal & external customers.
14. Direct Supervision
Direct supervision is a term used to indicate that a person is supervising a certain task or a certain person while being physically present or in close proximity. It refers to the presence of a person and the availability of their supervision in something if it is needed.
- Direct supervision over licensed and unlicensed personnel.
- Provided direct supervision for Front Desk Coordinator, Medical Records, Charge Entry, Pre-Registration and Work Center support staff.
15. Discharge Planning
- Provided appropriate and timely discharge planning.
- Supervised the Therapists and case management staff in Individual Therapy interventions, crisis planning, goal formulation and discharge planning.
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List of manager of clinical services skills to add to your resume

The most important skills for a manager of clinical services resume and required skills for a manager of clinical services to have include:
- Patients
- Patient Care
- Clinical Services
- Home Health
- Social Work
- Quality Care
- Quality Improvement
- Mental Health
- Clinical Operations
- Regulatory Compliance
- Infection Control
- Patient Satisfaction
- Staff Development
- Direct Supervision
- Discharge Planning
- HIPAA
- EMR
- Medicaid
- Rehabilitation
- Clinical Support
- Autism
- Compassion
- Clinical Oversight
- Regulatory Agencies
- Surgery
- Clinical Supervision
- FTE
- Clinical Documentation
- Group Therapy
- OSHA
- Healthcare Professionals
- Staff Training
- Direct Reports
- JCAHO
- PET
- Customer Satisfaction
- Utilization Management
- CMS
- Program Development
- IV
- Process Improvement
- Radiology
- Data Analysis
- FDA
- Performance Evaluations
- QA
- Therapy Management
- Federal Regulations
Updated January 8, 2025
5. Social Work