What does a manager of clinical services do?
A manager of clinical services is responsible for monitoring daily clinical operations to ensure that the organization provides quality health care services for the patients. Managers of clinical services oversee the administrative and clerical processes, train new staff, implement safety policies, and ensure the adequacy of clinical tools and materials. They also handle the budget for each department, allocating enough resources to support business operations. A manager of clinical services works closely with the management to strategize in improving health services to gain the highest patient satisfaction.
Manager of clinical services responsibilities
Here are examples of responsibilities from real manager of clinical services resumes:
- Assist patients with telephone registration procedure to include providing general information regarding manage care policies and appointment scheduling options.
- Assist and monitor HEDIS reports.
- Work to improve processes between physicians and surgery.
- Maintain complete and thorough surgery orders and EMR information.
- Perform quarterly RAC audits to improve Medicare and Medicaid reimbursement.
- Monitor and report on HEDIS, ACO, and PQRS quality metrics.
- Key member of joint team piloting field-base assessment program for Medicaid private duty nursing recipients.
- Work collaboratively with rehabilitation disciplines to develop patient protocols.
- Schedule staff training/education for EMR go-live implementation without impact on budget or productivity.
- Implement a drug procurement program that assist indigent patients in obtaining medications through pharmaceutical manufacturer patient assistance programs.
- Develop algorithm for evaluation of success of outpatient rehabilitation sites, present analysis to executive team members for review.
- Prepare departments for NCQA accreditation review.
- Provide documents for NCQA disease management element.
- Plan and implement services for a freestanding outpatient facility that provide pre-operative evaluation and testing, lab work and radiology procedures.
Manager of clinical services skills and personality traits
We calculated that 22% of Managers Of Clinical Services are proficient in Patients, Patient Care, and Clinical Services. They’re also known for soft skills such as Analytical skills, Detail oriented, and Interpersonal skills.
We break down the percentage of Managers Of Clinical Services that have these skills listed on their resume here:
- Patients, 22%
Assist patients with telephone registration procedure to include providing general information regarding managed care policies and appointment scheduling options.
- Patient Care, 13%
Provide clinical expertise and leadership to facilitate ongoing needs of operations and delivery of evidence-based patient care to promote quality outcomes/measures.
- Clinical Services, 9%
Managed utilization review and quality improvement collectively with clinical services, account management and Network development.
- Home Health, 6%
Prepared educational material and presented at clinical staff Meetings, case conference meetings, and home health aide meetings.
- Social Work, 5%
Supervised all clinical staff including RN, LPN, Social Worker, Physical therapist, Occupational therapist, Speech therapist.
- Quality Care, 4%
Work in collaboration with Administration and clinicians to ensure quality care and the exceptional patient experience is delivered.
Common skills that a manager of clinical services uses to do their job include "patients," "patient care," and "clinical services." You can find details on the most important manager of clinical services responsibilities below.
Analytical skills. To carry out their duties, the most important skill for a manager of clinical services to have is analytical skills. Their role and responsibilities require that "medical and health services managers review and evaluate healthcare metrics for ways to improve efficiency and meet goals." Managers of clinical services often use analytical skills in their day-to-day job, as shown by this real resume: "sell services to a multitude of clients and help them capture data within the emr for successful attestation and accreditation. "
Detail oriented. Many manager of clinical services duties rely on detail oriented. "medical and health services managers must pay attention to detail," so a manager of clinical services will need this skill often in their role. This resume example is just one of many ways manager of clinical services responsibilities rely on detail oriented: "trained and oriented all clinical and non-clinical field based staff, oversight of all patients' care plan activities. "
Technical skills. manager of clinical services responsibilities often require "technical skills." The duties that rely on this skill are shown by the fact that "medical and health services managers must stay up to date with advances in healthcare technology, such as the coding and electronic health record (ehr) systems their facility adopts." This resume example shows what managers of clinical services do with technical skills on a typical day: "performed technical processes required to dispense medications to patients. "
Communication skills. Another crucial skill for a manager of clinical services to carry out their responsibilities is "communication skills." A big part of what managers of clinical services relies on this skill, since "medical and health services managers must convey information to their staff, other healthcare workers, and, sometimes, patients and insurance agents." How this skill relates to manager of clinical services duties can be seen in an example from a manager of clinical services resume snippet: "developed a process to improve communication of patients' behavioral health treatment with their pcp. "
Leadership skills. While "leadership skills" is last on this skills list, don't underestimate its importance to manager of clinical services responsibilities. Much of what a manager of clinical services does relies on this skill, seeing as "medical and health services managers hire, train, and direct staff." Here is a resume example of how this skill is used in the everyday duties of managers of clinical services: "provided clinical oversight to five facilities in cleveland, ohio area provided leadership in survey process. "
The three companies that hire the most manager of clinical servicess are:
- Elevance Health
27 managers of clinical services jobs
- CVS Health27 managers of clinical services jobs
- Aya Healthcare10 managers of clinical services jobs
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Compare different managers of clinical services
Manager of clinical services vs. Nursing director
A nursing director's role is to oversee and evaluate all nurse staff in a hospital or organization, ensuring their efficiency at providing care towards patients. A nursing director's responsibilities mainly revolve around administrative tasks such as coordinating with physicians and other consultants, producing reports, conducting assessments, managing the budget and expenditures, and resolving issues. Furthermore, a nursing director must keep and maintain accurate records, ensuring all procedures adhere to the highest health standards and aligns with the hospital's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of a manager of clinical services are more likely to require skills like "patient care," "social work," "quality care," and "mental health." On the other hand, a job as a nursing director requires skills like "term care," "resident care," "cpr," and "direct patient care." As you can see, what employees do in each career varies considerably.
Nursing directors earn the highest salaries when working in the health care industry, with an average yearly salary of $83,602. On the other hand, managers of clinical services are paid more in the health care industry with an average salary of $70,800.On average, nursing directors reach lower levels of education than managers of clinical services. Nursing directors are 12.5% less likely to earn a Master's Degree and 2.7% less likely to graduate with a Doctoral Degree.Manager of clinical services vs. Medical office manager
A medical office manager is a healthcare expert who plans and oversees a clinic's or hospital's services, ensuring patients receive optimal care and service. They are mainly in charge of performing administrative tasks such as monitoring the daily operations at medical facilities, supervising and coordinating patient appointments and schedules, monitoring the inventory of supplies, processing purchase orders, studying feedback from different parties, and developing strategies to optimize operations. They must also respond to issues and concerns, resolving them promptly and professionally.
In addition to the difference in salary, there are some other key differences worth noting. For example, manager of clinical services responsibilities are more likely to require skills like "clinical services," "home health," "social work," and "quality care." Meanwhile, a medical office manager has duties that require skills in areas such as "office procedures," "payroll," "medical billing," and "front desk." These differences highlight just how different the day-to-day in each role looks.
Medical office managers earn a lower average salary than managers of clinical services. But medical office managers earn the highest pay in the health care industry, with an average salary of $45,456. Additionally, managers of clinical services earn the highest salaries in the health care with average pay of $70,800 annually.In general, medical office managers achieve lower levels of education than managers of clinical services. They're 17.9% less likely to obtain a Master's Degree while being 2.7% less likely to earn a Doctoral Degree.Manager of clinical services vs. Patient care manager
Patient care managers are executives who are in charge of supervising a clinical team. The managers take responsibility for directing patient care within an organization. Also called health care managers, they protect every patient's safety and health in a clinical setting. They interact with the healthcare team members to maintain open communication. It is also part of their duties to supervise the daily operations in the clinical care units. Managing clinical budgets and maintaining quality health services are also their responsibilities.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from manager of clinical services resumes include skills like "patient care," "clinical services," "quality improvement," and "clinical operations," whereas a patient care manager is more likely to list skills in "community resources," "substance abuse," "resident care," and "medication administration. "
Patient care managers earn the best pay in the health care industry, where they command an average salary of $54,278. Managers of clinical services earn the highest pay from the health care industry, with an average salary of $70,800.When it comes to education, patient care managers tend to earn lower degree levels compared to managers of clinical services. In fact, they're 7.9% less likely to earn a Master's Degree, and 3.2% less likely to graduate with a Doctoral Degree.Manager of clinical services vs. Medical case manager
The primary role of a Medical Case Manager is to monitor the patients treatment plan to ensure that physicians are doing their jobs properly. They are also responsible for improving the quality of patient services, increasing revenue, analyzing the information gathered by investigations, and reporting recommendations.
Types of manager of clinical services
Updated January 8, 2025
