Manager of customer service department demographics and statistics in the US
Manager of customer service department demographics research summary. Zippia estimates manager of customer service department demographics and statistics in the United States by using a database of 30 million profiles. Our manager of customer service department estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about managers of customer service department after extensive research and analysis:
- There are over 141,853 managers of customer service department currently employed in the United States.
- 66.4% of all managers of customer service department are women, while 33.6% are men.
- The average manager of customer service department age is 40 years old.
- The most common ethnicity of managers of customer service department is White (56.8%), followed by Hispanic or Latino (18.4%), Black or African American (11.8%) and Asian (6.8%).
- In 2022, women earned 97% of what men earned.
- 7% of all managers of customer service department are LGBT.
- Managers of customer service department are 64% more likely to work at private companies in comparison to public companies.
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Manager of customer service department demographics by:
Manager of customer service department gender statistics
66.4% of managers of customer service department are women and 33.6% of managers of customer service department are men.
- Female, 66.4%
- Male, 33.6%
Manager of customer service department gender ratio
| Gender | Percentages |
|---|---|
| Female | 66.4% |
| Male | 33.6% |
Manager of customer service department gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$78,830
Female income
$76,480
Manager of customer service department gender ratio over time
This data breaks down the percentage of men and women in manager of customer service department positions over time. Currently, 66.4% of managers of customer service department are female.
Manager of customer service department gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 31.84% | 68.16% |
| 2011 | 31.70% | 68.30% |
| 2012 | 33.21% | 66.79% |
| 2013 | 33.66% | 66.34% |
| 2014 | 34.18% | 65.82% |
| 2015 | 34.06% | 65.94% |
| 2016 | 34.63% | 65.37% |
| 2017 | 35.07% | 64.93% |
| 2018 | 33.74% | 66.26% |
| 2019 | 33.30% | 66.70% |
| 2020 | 33.95% | 66.05% |
| 2021 | 33.56% | 66.44% |
Manager of customer service department related jobs gender ratio
We compared managers of customer service department with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Manager Of Customer Service Department | 34% | 66% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Manager of customer service department demographics by race
The most common ethnicity among managers of customer service department is White, which makes up 56.8% of all managers of customer service department. Comparatively, 18.4% of managers of customer service department are Hispanic or Latino and 11.8% of managers of customer service department are Black or African American.
- White, 56.8%
- Hispanic or Latino, 18.4%
- Black or African American, 11.8%
- Asian, 6.8%
- Unknown, 5.5%
- American Indian and Alaska Native, 0.7%
Manager of customer service department race
| Manager of customer service department race | Percentages |
|---|---|
| White | 56.8% |
| Hispanic or Latino | 18.4% |
| Black or African American | 11.8% |
| Asian | 6.8% |
| Unknown | 5.5% |
| American Indian and Alaska Native | 0.7% |
Manager of customer service department race and ethnicity over time
See how manager of customer service department racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Manager of customer service department race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 64.19% | 12.03% | 6.06% | 14.42% |
| 2011 | 63.91% | 12.32% | 6.20% | 14.29% |
| 2012 | 63.11% | 12.20% | 6.01% | 15.15% |
| 2013 | 63.46% | 12.03% | 6.17% | 14.82% |
| 2014 | 62.84% | 11.98% | 6.49% | 15.01% |
| 2015 | 62.22% | 11.72% | 6.27% | 16.12% |
| 2016 | 61.33% | 12.21% | 6.51% | 16.02% |
| 2017 | 62.25% | 11.63% | 6.48% | 15.84% |
| 2018 | 62.07% | 11.21% | 6.65% | 16.22% |
| 2019 | 61.66% | 11.40% | 6.45% | 16.74% |
| 2020 | 59.10% | 10.80% | 6.60% | 17.35% |
| 2021 | 56.79% | 11.77% | 6.77% | 18.37% |
Manager of customer service department wage gap by race
According to our data, asian managers of customer service department have the highest average salary compared to other ethnicities. Black or african american managers of customer service department have the lowest average salary at $78,122.
| Ethnicity | Salary |
|---|---|
| Unknown | $78,216 |
| White | $78,951 |
| Black or African American | $78,122 |
| Asian | $80,123 |
| Hispanic or Latino | $78,756 |
Average manager of customer service department age
See how the average age of managers of customer service department varies based on ethnicity and gender.
Male
Female
Manager of customer service department age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Manager of customer service department age breakdown
The average age of managers of customer service department is 40+ years years old, representing 49% of the manager of customer service department population.
Manager of customer service department age breakdown
| Manager Of Customer Service Department Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Manager of customer service department educational attainment
The most common degree for managers of customer service department is bachelor's degree, with 46% of managers of customer service department earning that degree. The second and third most common degree levels are associate degree degree at 22% and associate degree degree at 21%.
- Bachelor's, 46%
- Associate, 22%
- High School Diploma, 21%
- Master's, 4%
- Other Degrees, 7%
Managers of customer service department by degree level
| Manager of customer service department degree | Percentages |
|---|---|
| Bachelor's | 46% |
| Associate | 22% |
| High School Diploma | 21% |
| Master's | 4% |
| Other Degrees | 7% |
Manager of customer service department jobs you might like
Manager of customer service department wage gap by degree level
According to the data, managers of customer service department with a Master's degree earn more than those without, at $86,149 annually. With a Bachelor's degree, managers of customer service department earn a median annual income of $83,287 compared to $77,005 for managers of customer service department with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $86,149 |
| High School Diploma or Less | $74,799 |
| Bachelor's Degree | $83,287 |
| Some College/ Associate Degree | $77,005 |
Manager of customer service department employment statistics
Most managers of customer service department work for a private in the retail industry.
Company size where managers of customer service department work
Below, you can see the size of companies where managers of customer service department work.
Manager of customer service department jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 8% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 19% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 19% |
| > 10,000 employees | 38% |
Manager of customer service department jobs by company type
Employees with the manager of customer service department job title have their preferences when it comes to working for a company. For instance, most managers of customer service department prefer to work at private companies over public companies.
Manager of customer service department jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 31% |
| Private | 64% |
| Government | 2% |
Manager of customer service department jobs by industry
The most common industries for managers of customer service department are retail, finance and manufacturing.
Manager of customer service department industry statistics
| Industry | Percentages |
|---|---|
| Retail | 28% |
| Fortune 500 | 18% |
| Finance | 8% |
| Manufacturing | 4% |
| Health Care | 4% |
| Professional | 4% |
| Technology | 4% |
| Insurance | 4% |
| Media | 3% |
| Transportation | 3% |
| Telecommunication | 3% |
| Construction | 3% |
| Energy | 2% |
| Education | 2% |
| Pharmaceutical | 1% |
| Internet | 1% |
| Hospitality | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
Manager of customer service department turnover and employment statistics
Manager of customer service department unemployment rate over time
The unemployment rate for managers of customer service department between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Manager of customer service department unemployment rate by year
| Year | Manager of customer service department unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average manager of customer service department tenure
The average manager of customer service department stays at their job for 1-2 years, based on the 2,381 managers of customer service department resumes in Zippia's database.
Manager of customer service department tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 9% |
| 1-2 years | 30% |
| 3-4 years | 20% |
| 5-7 years | 19% |
| 8-10 years | 8% |
| 11+ years | 14% |
Manager of customer service department LGBT ratio compared to similar jobs
Review the percent of managers of customer service department that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Registered Account Administrator | 5.53% | 101,458 |
| Eligibility Specialist | 6.73% | 19,944 |
| Manager Of Customer Service Department | 7.19% | - |
| File Keeper | 8.60% | 3,419 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Pager | 11.16% | 103 |
| Personnel Clerk | 15.31% | 67,015 |
Similar manager of customer service department jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Registered Account Administrator | 5.53% | 101,458 |
| Eligibility Specialist | 6.73% | 19,944 |
| File Keeper | 8.60% | 3,419 |
| Credit Charge Authorizer | 8.99% | 10,195 |
| Pager | 11.16% | 103 |
| Personnel Clerk | 15.31% | 67,015 |
Foreign languages spoken by managers of customer service department
The most common foreign language among managers of customer service department is Spanish at 52.2%. The second-most popular foreign language spoken is Chinese at 7.2% and Japanese is the third-most popular at 5.8%.
- Spanish, 52.2%
- Chinese, 7.2%
- Japanese, 5.8%
- French, 5.8%
- Mandarin, 5.8%
- Other, 23.2%
Manager of customer service department languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 52.2% |
| Chinese | 7.2% |
| Japanese | 5.8% |
| French | 5.8% |
| Mandarin | 5.8% |
| Other | 23.2% |
