Manager of customer service department job description

The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.
Job Description
Description

Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures Selection, training, development and scheduling of front-end associates Complete all necessary paperwork relating to DepartmentEnsures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WICMaintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc Performs self internal audits to ensure adherence to all polices and procedures Finish and retain reports/ logs needed for store audit and state inspection purposes Perform tasks as assigned by the Store Manager or Assistant Store ManagerTravel Required:No

Environment

Store : Grocery Warehouse (50F to 90F)

Skills

Years Of Experience

Qualifications

Shift

Company
WNY Grocers Markets, LLC

About Our Company
WNY Logistics, LLC is one of the largest wholesale grocery suppliers in the Northeast and is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S., and the industry leader in supply chain innovation. At WNY Logistics, We Select the Best - those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition for Employment with Harrington Logistics. WNY Logistics is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!
Meijer Rewards
Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Care.com/back-up care assistance Team member discount Development programs for advancement and career growth

Please review the job profile below and apply today!

Ready for a fresh start? Be a part of the excitement at Meijer Grocery as a Department Manager leading our Customer Service/Front End! Your convenient neighborhood store is coming to Lake Orion, MI in 2023!

As a Department Manager, you will plan, direct and supervise Team Members in the day to day operations within various departments of the store. Serve as the mentor and coach for all Team Members. Implement strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintain store appearance with a focus on prime shopping hours, product presentation and company standards.

Current/Previous experience as a leader in Retail, Customer Service or Restaurant.

A career at Meijer is more than a way to pay the bills. We provide a variety of benefits that contribute to a positive work-life balance:

- 3 Weeks of Paid Days Off (effective on hire date)

- Weekly Pay

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Medical/Dental/Vision/401K
(effective on hire date)

- Education Reimbursement (up to $5,250 per year)

- Career Growth

- Paid Parental Leave

- 10% Team Member Discount

- ....and Much More

What is Meijer Grocery?

Meijer Grocery stores are a new foods-first way to shop. We're introducing a totally new and different store format that reflects the values and promise of the Meijer master brand - like freshness, low prices, and incredible service for our customers.

What makes Meijer Grocery different? It's designed to be more convenient. Like a neighborhood store. It majors in fresh produce, great food assortment, and local and Meijer brand products, along with just what you need to get through your week - like household, baby and pet essentials, and a pharmacy.

Your new Meijer Grocery is not a supercenter. It's a simplified shopping experience.
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What You'll be Doing:
In partnership with store leadership, responsible for staffing selection and hiring to achieve staffing needs.Coordinates, creates, and builds daily work assignments for team members.Promotes succession planning by identifying development needs for a team member, providing development opportunities and awareness to career growth/promotional opportunities.Documents and applies disciplinary actions and makes recommendations concerning discharge.Implements Corporate processes to achieve goals including stock loss/shrink, margin, profit, sales, and labor Builds and maintains excellent vendor relations and escalates any known issues timely Ensure a positive company brand by providing courteous, friendly, and efficient service to customers and team members. Models exceptional, fast and friendly customer service Reviews Customer Survey/Medallia and customer feedback from previous or current shift and communicates with the team on all opportunities and is able to resolve customer concerns Responsible for food safety and workplace safety compliance Ensures team members in span of care are thoroughly trained in all aspects of their jobs and have completed all required training May be asked to join service and run a register/provide overrides or help in any other areas within the store for the overall success of the store Flexibility to work shifts to support total store operations Ability to serve as Store Manager in charge

What You Bring with You (Qualifications):
High school diploma or its equivalent required.2-3 years of related retail experience.One year of management experience.Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction. Demonstrated ability to resolve conflict and by addressing root cause issues.Demonstrated ability to manage multiple tasks.Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.Demonstrated ability to lead an organization that practices working safely at all times Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.Successful completion of all required certifications.
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