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Job outlook for managers of customer service department in the United States
Manager of customer service department job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected manager of customer service department job growth rate is -4% from 2018-2028.
About -105,300 new jobs for managers of customer service department are projected over the next decade.
Manager of customer service department salaries have increased 11% for managers of customer service department in the last 5 years.
There are over 141,853 managers of customer service department currently employed in the United States.
There are 210,529 active manager of customer service department job openings in the US.
The average manager of customer service department salary is $75,411.
Are manager of customer service department jobs in demand?
Manager of customer service department job and salary trends over time
Manager of customer service department jobs over time
Manager of customer service department job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 141,853 | 0.04% |
| 2020 | 125,759 | 0.04% |
| 2019 | 129,902 | 0.04% |
| 2018 | 126,676 | 0.04% |
| 2017 | 123,751 | 0.04% |
Average manager of customer service department salary over time
Manager of customer service department salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $75,411 | $36.26 | +3.2% |
| 2024 | $73,054 | $35.12 | +2.8% |
| 2023 | $71,033 | $34.15 | +2.6% |
| 2022 | $69,223 | $33.28 | +1.8% |
| 2021 | $67,982 | $32.68 | +1.8% |
Manager of customer service department jobs by state
Most common states for managers of customer service department
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 333 | 48% |
| 2 | New Hampshire | 1,342,795 | 436 | 32% |
| 3 | Maine | 1,335,907 | 431 | 32% |
| 4 | Wyoming | 579,315 | 143 | 25% |
| 5 | Georgia | 10,429,379 | 2,487 | 24% |
| 6 | Delaware | 961,939 | 229 | 24% |
| 7 | Wisconsin | 5,795,483 | 1,350 | 23% |
| 8 | Iowa | 3,145,711 | 718 | 23% |
| 9 | Montana | 1,050,493 | 238 | 23% |
| 10 | Massachusetts | 6,859,819 | 1,540 | 22% |
| 11 | Minnesota | 5,576,606 | 1,234 | 22% |
| 12 | Alaska | 739,795 | 162 | 22% |
| 13 | Vermont | 623,657 | 138 | 22% |
| 14 | North Carolina | 10,273,419 | 2,196 | 21% |
| 15 | Indiana | 6,666,818 | 1,376 | 21% |
| 16 | Colorado | 5,607,154 | 1,163 | 21% |
| 17 | Connecticut | 3,588,184 | 749 | 21% |
| 18 | Rhode Island | 1,059,639 | 218 | 21% |
| 19 | North Dakota | 755,393 | 156 | 21% |
| 20 | Ohio | 11,658,609 | 2,354 | 20% |
Manager Of Customer Service Department job outlook: Expert opinions
Our panel of manager of customer service department experts
California Polytechnic State University-San Luis Obispo
University of Alaska Fairbanks
San Francisco State University
Utah Valley University
Faulkner University
Centenary College of Louisiana
University of Arkansas at Little Rock
Informa Tech
TSIA
What general advice would you give to a Manager Of Customer Service Department?
Yeqiang Lin Ph.D.: For a graduate beginning their career in the experience industry, it's crucial to be adaptable and proactive. The field highly values those who can anticipate customer needs and trends, create memorable experiences, and manage projects efficiently. Emphasize building strong interpersonal and digital communication skills, as these will be essential in networking and in managing diverse teams and clients.
What Manager Of Customer Service Department skills would you recommend for someone trying to advance their career?
Jaunelle Celaire: Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.
Bruce Heiman Ph.D.
Professor of International BusinessSan Francisco State University
Department of International Business
What hard/technical skills are most important for Managers Of Customer Service Department?
Bruce Heiman Ph.D.: -Analytical skills (ability to gather data, clean it, analyze it, write-up results and present on what the meaning of the analysis suggests for action (the last one is most important--"what does it really mean?"
-Some experience and skills with coding in any language (at the moment, Python or C++ are preferred, though Ruby on Rails is also good)
-Deep spreadsheet skills (pivot tables and macros, as examples).
-Relational database skills, including programming (e.g., MySQL)
-Data mining
-AI/Machine Learning experience
Meaghan McKasy Ph.D.
Assistant Professor of CommunicationUtah Valley University
Department of Communication, Public Relations Emphasis
What soft skills should all Managers Of Customer Service Department possess?
Meaghan McKasy Ph.D.: The pandemic has only emphasized the importance of soft skills. Luckily for communication graduates, so many of the key soft skills that employers look for are the foundation of their degree. Employers look for clear verbal and nonverbal communication, collaboration, listening, persuasion, and critical thinking, to name a few. Further, an attentiveness to work ethic, such as independence and time management, for instance, is necessary for anyone to succeed, but especially in an increasingly common work-from-home environment where there are plenty of distractions. Finally, self-awareness and empathy cannot be undervalued in these tumultuous times where employers recognize the importance of mental health and racial awareness.
Steve Wages Ph.D.
Director, Cloverdale Center for Youth and FamilyFaulkner University
Cloverdale Center for Youth & Family
What general advice would you give to a Manager Of Customer Service Department?
Steve Wages Ph.D.: As soon as possible, establish a formal mentoring relationship with someone who is seasoned in pastoral counseling. Generally, the research demonstrates that the performance of employees with mentors is of a higher quality, they advance in their responsibilities and careers faster, and they avoid common mistakes exhibited by other employees. Establish short-term goals (6 months) for your position and a plan for overcoming obstacles; then ask your mentor to hold you accountable for implementing your plan. As part of your self-care. you also need to be proactive in developing a few close friendships, perhaps including colleagues, who can be a source of emotional support and encouragement to you personally.
You should be confident in your training while also being realistic and transparent about your limitations. There is still a lot that you do not know and much you will learn with experience. Until then, be willing to say "I don't know" when faced with problems you have not addressed before. Then commit to learning more about the issue through personal study and/or consulting with a more experienced colleague or mentor. In some cases, you may need to invite a more experienced counselor to meet with a client or where appropriate refer them to someone else.
You need to equip yourself to address structural changes to the delivery of pastoral care and counseling as a consequence of the pandemic. You will need to adapt to providing pastoral counseling virtually perhaps via Zoom sessions. Give thought as to how the virtual context impacts the counseling process and the spiritual resources you employ. For example, if you are comfortable praying with a client in your office, will you be equally inclined to pray with them online or over a phone. In light of the pandemic, Dr. Chuck Lawless noted, "Good pastoral care has required being more proactive than reactive." Ordinarily, pastoral counselors are reactive in that they respond to needs when they hear about them or when they are
Dr. Barbara Davis
William J. Atkins DeanCentenary College of Louisiana
Frost School of Business
What experience really stands out on Manager Of Customer Service Department resumes?
Dr. Barbara Davis: Graduates participating in internships related to their areas of interest. Internships spanning more than one semester at the same firm stand out as well.
What skills stand out on Manager Of Customer Service Department resumes?
Dr. Timothy Edwards: Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.
What general advice would you give to a Manager Of Customer Service Department?
Andrew Gilliam: Searching for jobs is always intimidating, and this year provides many new reasons to be discouraged. However, based on research HDI conducted in July, 57% of support organizations are creating new positions or continuing to fill vacancies. Furthermore, 82% of organizations say it is likely they will continue working from home long-term. Many companies are opening their minds to hiring candidates who don't live near their offices. That's great news for anyone entering the job market!
When looking for work, the best thing an applicant can do is to think like a hiring manager. They're filling a position to meet their needs, not yours, so consider the context in which they're hiring. Right now, businesses are searching for applicants who can contribute to remote teams and support customers remotely. Experience with unified communications, mobile, cloud, and remote support technologies are in high demand. Additionally, organizations are changing how they work at a rapid pace. Understanding the fundamentals of knowledge management, enterprise service management, incident and problem management, and organizational communications will help candidates speak directly to prospective employers' challenges. Having a dedicated space and internet connectivity to enable working from home and a proven ability to work independently or remotely helps dissuade managers' fears of hiring remote candidates.
There are plenty of ways to build these skills and competencies, even without direct work experience. HDI offers numerous resources, many of them free, to expand your knowledge, including articles, webinars, toolkits, research, and virtual classroom training. Dedicating yourself to independent learning, experimenting in a home-lab, and networking at virtual industry events are fantastic ways to demonstrate your job-readiness.
What type of skills will young Managers Of Customer Service Department need?
Andrew Gilliam: Technical degree programs often fail to emphasize the importance of interpersonal skills and business acumen. Technical skills are impressive and essential, but they're meaningless without a business purpose and user acceptance. Mastery of communication, teamwork, and empathy are more useful and broadly applicable than a working knowledge of the OSI model. Regardless of your position, always strive to understand how your work impacts internal and external customers and creates value for shareholders.
What technology do you think will become more important and prevalent for Managers Of Customer Service Department in the next 3-5 years?
Vele Galovski: 1. Anything technology that enables digital and virtual is in higher demand.
- HelpLightning
-Connected Product
-Video/Remote Support
2. The downturn exposed the need for many industries to accelerate their investments in digital transformation.
-Extreme Remote Services: Ability to deliver a majority of your service portfolio remotely.
- Extreme Automation: Ability to leverage AI, machine learning, RPA to automate the deliver of sales and service motions.
-Digital Sales Motion: Digital led, data driven sales engagement model.
What are the biggest trends we'll see in the Manager Of Customer Service Department job market given the pandemic?
Vele Galovski: Biggest trends in the job market given the pandemic
1.Shift to Remote / Virtual organizations
- 60-70% of the workforce will be virtual
- Increased talent pool, since no limitation on where work is conducted
2. Growth of inside sales functions
3. Need for Data Analytics to enable remote support/AI/Machine Learning
4. Transferable Skills increasing in importance due to organizational consolidations
-Portfolio Management
-Big 'C' Customer Success
-Less technical - more process
-Less focus on what's wrong - more focus describing what right looks like
5. Frozen Salaries / Frozen Promotions (both over 80% of companies)
-Opportunity to recruit new talent