Manager of membership services jobs near me

Are you a Project Manager or Senior Project Manager with a minimum of 7 years experience delivering Ground-Up Commercial projects upwards of $15M? Or, are you a PM/SPM looking for more diverse projects as well as a clearer path for growth? If you answered "yes" to either, let's chat! Our client is a mid-sized, Ohio-based GC with over 50 years in business and build projects across the Commercial, Industrial, Healthcare, Higher Education, K-12, and Multifamily sectors. Due to significant growth, they are now looking to add at least (3) Project Managers to their field team! Company/Role Highlights: 50+ years in business with multiple offices in Ohio 10+ years' experience delivering Ground-Up projects > $20M Projects: Commercial, Industrial, Healthcare, Higher Education, K-12, Multifamily Location: Columbus, OH Salary: $120K - $160K DOE + Bonus & Benefits

What you will find ... 100% REMOTE 6+ months) PTO days + 401K (auto 3% contribution) top ranked hospital in the U.S. What you will do ... Project Manager for Epic Cadence & Referrals Epic Cadence & Referral build validation Project Manage Referrals & Online Scheduling Identify potential roadblocks to project milestones & goals Organize project timelines, resources, and document progress Facilitate meetings for Epic Cadence analysts Liaison with Epic MyChart team to ensure project alignment Wish list ... 3+ years Epic Cadence build 2+ years Epic project management or team lead REQUIRED Epic Cadence Certification REQUIRED align with PST hours Epic Referrals design & build MyChart a plus

Evolved Lighting & Energy is a growing electrical contracting company specializing in lighting retrofits, HVAC controls, low-voltage energy upgrades, and EV charger installations. We're passionate about modernizing facilities with smarter, more efficient electrical systems - and we do it with a team that values Quality, Inner Fire, Collaboration, Versatility, and Positive Charge. We're looking for a Project Manager who's ready to own their projects, build strong customer relationships, and support field teams across multiple job sites. As a Project Manager, you'll oversee multiple small- to mid-scale electrical and energy projects (typically $50K-$350K each) from kickoff to closeout. You'll be responsible for scheduling, budgeting, documentation, and communication - ensuring every project is delivered safely, profitably, and on time. You'll work closely with our field foremen, customers, and suppliers to keep jobs running smoothly while maintaining Evolved's high standards of professionalism and accountability. What You'll Do Manage 5-7 active projects at a time Communicate daily with customers, foremen, and field crews Track budgets, labor hours, and materials Manage submittals, schedules, and change orders Provide weekly progress reports to leadership and clients Support foreman and crews across 1st, 2nd and 3rd shifts - being available by phone when needed Coordinate deliveries, rentals, and jobsite logistics Ensure strong customer satisfaction and repeat business Who You Are Organized, proactive, and skilled at managing multiple moving parts Comfortable taking ownership of financial, scheduling, and communication aspects of each job A natural problem-solver who thrives in a fast-paced environment Reliable, responsive, and committed to helping your team succeed - even outside the standard 9-5 Non-smoker and comfortable in smoke-free work environments Qualifications 3+ years of experience in construction or project management (electrical or controls preferred) Strong communication and organizational skills Experience managing subcontractors, schedules, and budgets Commercial electrical or energy retrofit background preferred Proficiency in Google Workspace or Microsoft Office tools Experience with Project Management Software Valid driver's license and reliable transportation Schedule & Workload Full-time, typically 45 hours per week Occasional travel to job sites within Ohio with the possibility of overnight stays Requires flexibility and responsiveness across varying shift schedules Compensation & Benefits Contract-to-Hire: Initial subcontractor engagement for up to 6 months (evaluation period) Increased pay during trial period in lieu of benefits Eligible for full-time conversion with benefits upon successful completion Full-Time Benefits Include: $80,000-$105,000 annual salary (commensurate with experience) Vehicle allowance Phone allowance 3 weeks Paid Time Off (PTO) 9 Paid Holidays Health & Dental Insurance Simple IRA with up to 3% match Growth and professional development opportunities Why You'll Love Working Here At Evolved Lighting & Energy, you're not just running projects - you're helping shape how buildings across Ohio become smarter, more energy-efficient, and better connected. You'll be part of a team that values hard work, trust, open communication, and doing things the right way. Apply today and bring your experience, energy, and leadership to a team that's lighting the path forward.

Must be eligible to work in the United States, unable to provide sponsorship at this time. Experience managing commercial/industrial projects greater than $40M in value Experience working with a General Contractor Compensation package will include base, profit sharing bonus, and vehicle allowance Willing to assist with relocation costs for PM's willing to move to the Columbus area Job Description: POSITION SUMMARY: Provide overall managerial direction for assigned projects, including supervising assigned project team, monitoring the project objectives, project schedule and ensuring adherence to the budget and projected margin. Capable of managing a single project or multiple small to medium sized projects. Depending on project size, complexity and other factors, this position may be working on a project team with other Project Managers and could include working under another Project Manager, or Senior Project Manager. A collaborative approach is required of this position to leading successful projects. Able to perform their responsibilities accurately and in compliance with company values and standards. Will meet regularly with their supervisor to review performance and ensure objectives for the projects and company's goals are being reached. Be an active participant in project team skill assessment on a yearly basis, and provide quarterly feedback to their team on performance and future growth opportunities. Review progress and future goals with their direct supervisor monthly. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Safety Provide leadership to maintain a Safety-First environment and Zero At Risk Behaviors culture Identify and mitigate specific safety hazards on project sites Communicate company safety goals and project specific requirements with industry trade partners utilizing a collaborative approach Enforce safety accountability and issue disciplinary actions in accordance with company standards Work with project team and ownership to develop a site-specific safety program and manage program throughout the project Planning and Scheduling Assist preconstruction as required in the start-up phase, during construction, and completing project closeout in alignment with company standards and policies Develop and coordinate detailed project schedule and routine schedule updates with project team Coordinate and administer all schedule activities to ensure that goals and deadlines are accomplished with project team Collaborate and communicate project scheduling goals and requirements with industry trade partners Clearly communicate project phasing and logistical implications Ensure that self-perform trade activities are scheduled effectively and efficiently to complete project tasks as required Actively participate in pre-construction planning and contract development efforts Effectively manage and conduct trade partner pull planning sessions throughout the course of the project Project Control Review, comprehend and manage all contract documents to ensure requirements are met and risks are mitigated Identify risk and work with team and management to mitigate Monitor and track project reports on potential budget and schedule variances Develop resolutions to complex technical problems through in-depth analysis of situations and / or data Provide administrative direction to on-site superintendent to ensure project schedule and budget goals are met Develop, review and issue project notices to ensure all potential claims for contract adjustments (schedule and financial) are submitted within the time limits specified in the contract documents Represent the company in all project related meetings Initiate and maintain a strong relationship with primary client and Architect /Engineering contacts to facilitate construction activities Develop, review and issue subcontracts and purchase orders with trade partners in a timely fashion to ensure full coverage of the contracted scope of work, and hold such partners accountable to all contracted standards Implement and maintain the company's LEAN Construction objectives Cost Management Manage financial aspects of contracts to maintain the company's interests while simultaneously maintaining good relationships with client representatives Maintain and enhance the current margin, including a full understanding of contract requirements Submit monthly and quarterly gross margin analysis (GMAs) to the Senior Management team and Project Executive Provide active management and oversight of all project budgets, costs, projections, commitments to vendors and subcontractors, changes in scope, etc. Monitor and track all project changes to ensure all contract change orders are issued in a timely manner Track and maintain self-perform productivity to ensure the company achieves production goals Other tasks/duties as assigned Education Bachelor's degree in civil engineering, construction management or equivalent combinations of technical training and experience. Ideally more than 5 years of experience with extensive knowledge of construction, design, finance, and management. Engineering experience related to commercial construction is preferred. Please reply back with an updated resume if you or someone else you know is interested.

The Project Manager plays a crucial role in overseeing and managing the entire construction process from start to finish. This role requires strong leadership skills, extensive construction knowledge, and the ability to manage multiple crews simultaneously while ensuring safety, efficiency, and quality. The Project Manager will work closely with project superintendents, field supervisors, and subcontractors to maintain smooth project execution, enforce safety protocols, and ensure timely and cost-effective completion of projects. Key Responsibilities: Project Planning & Execution Attend a Pre-Construction meeting with the Sr. Project Manager before project commencement to review: Plans, rough openings, shear walls, floor and truss layouts, and details Labor purchase orders Material delivery schedules and equipment Attend a Pre-Construction meeting with the Sr. PM and the subcontractor foreman to assign scopes of work, release purchase orders, and obtain contract signatures Create bills for subcontractor draws, paid for work completed Verify wall layouts for subcontractors to ensure precision and accuracy Mark punch-out lists for subcontractors and ensure all discrepancies are corrected before final inspections Conduct weekly Toolbox Talks & Project Pulse meetings Conduct Quality Control Walks as project progresses, ensuring all subcontractors meet quality standards Site Oversight & Supervision Ensure proper equipment and tools are available and onsite for project completion Monitor construction progress and enforce adherence to schedules, identifying, and addressing potential delays proactively Maintain a clean and organized job site, enforcing cleanliness among subcontractors Implement and uphold Supreme Builders' safety policies, ensuring all workers wear the necessary protective gear Quality Control & Compliance Conduct routine inspections to ensure all work meets building codes, safety regulations, and project specifications Maintain a strong attention to detail, verifying critical elements Attend all job site trade meetings for the duration of the project Communication & Documentation Maintain clear and consistent communication with project stakeholders, including project superintendents, field supervisors, and subcontractors Keep detailed records of site activities, including: Daily Logs Delivery Schedules Photos and documentation of potential issues or disputes Report project updates, challenges, and necessary adjustments to management Resource & Time Management Verify material deliveries match order specifications Oversee material management, ensuring deliveries are received on schedule and stored securely Track additional work required by the General Contractor, ensuring proper timekeeping and documentation of changes Submitting change order scopes of work to Sr. PM for approval Assist in cost-saving measures by ensuring proper use of materials and fuel, tracking rental equipment return dates, and limiting the amount of rework Collaboration & Leadership Foster a team-oriented environment where all members, including subcontractors, collaborate effectively Ensure accountability by holding team members responsible for assigned tasks Strong leadership and team-building skills to foster a productive work environment Qualifications & Skills: 5+ years of experience in construction supervision or site management Extensive knowledge of construction principles, building codes, regulations and safety standards Mastered ability to read and interpret construction blueprints, drawings, and construction plans precisely Strong leadership and organizational skills to manage multiple projects efficiently Excellent communication skills to work with clients, project managers, subcontractors, and field teams Critical thinking and problem-solving abilities to address challenges proactively Financial acumen to assist in budget management, cost controls, and resource allocation Strong work ethic, dedication, and adaptability to handle the demands of construction projects Proven experience in multifamily construction required Preferred fluency in the English and Spanish languages (not required) Must be able to lift and carry objects weighing up to 50 lbs. on a regular basis

Who is IC? Independence Construction is one of the largest CM businesses headquartered in Northeast Ohio. As part of the DiGeronimo Companies, we offer our clients self-perform services through our affiliated companies, as well as bring an owner's approach to projects through the company's work as a developer. We bring our experience and reputation for honesty, integrity, and outstanding performance to the world of design and management in order to ensure the best results for our partners, subcontractors, and community. What do we believe in? PEOPLE: Provide a safe, family-oriented environment. Commitment to integrity. Protect our most valuable assets. PERFORMANCE: Always deliver the highest quality. Find solutions. Provide value to our partners. COMMUNITY: Positively impact the communities we serve. Give back. Leave the world a better place than we found it. As a Project Manager you're responsible for all aspects of multiple construction projects for the duration of projects assigned; lead the project teams with the project executive(s) and represent Independence Construction to the client; work with IC executives on business development to secure future work. Develop Site Specific Safety Plans with Project Team, with assistance from company Safety personnel. Ensure safety is discussed at project morning huddles Work with estimating department on project bids and pre-construction phase for assigned projects. Assist in preparing Bid Packaging strategies and bidding Scopes of Work Prepare and review project schedules from pre-construction phase through close-out Working with estimating department, Initiate and award subcontracts to vendors and subcontractors during pre-construction phase; issue change orders as necessary. Develop and revise project budgets, as necessary On a monthly basis, prepare, monitor, and present Job Cost reports (i.e., budgets, GC expenditures, budget revisions, change orders and gross profit projections) for all projects assigned to Management and Company Controller Act as liaison with Owner/Architect for projects assigned Develop and Monitor Key Performance Indicators (KPIs) utilized on projects Administer and monitor compliance with construction contracts with Owners, subcontractors, and vendors; provide timely written notices in accordance with project manual and contract requirements Construction documentation management, including but not limited to applying for building permits, surveys, testing and inspections, in conjunction with projects' superintendents Coordinate and expedite materials and services for the job sites, in conjunction with superintendents Manage labor relations and work with appropriate internal personnel to resolve labor issues Analyze actual costs to estimates and document variances Prepare and update cash flow projections and if required using a cost-loaded schedule Oversee, manage and/or complete change management processes Review and coordinate structural, architectural and MEP drawings throughout project Oversee the MEP Coordination process and 3D or BIM utilization to assure project coordination is accurately being implemented Manage the Job Close out Process including Contracts with Owner, subcontractors and vendors, and obtain all necessary warrantees and releases With company and project executives, perform business development functions to obtain future work Do you have what it takes? Bachelor's degree in construction management or engineering; 10+ years' experience in progressively responsible roles in construction management or equivalent combination of education and experience Ability to deal with situations involving sensitive and confidential company issues Strong written and oral communication skills; ability to communicate with all levels, both internally and externally Knowledge of budgeting and expense control Well-developed analytical and problem-solving abilities Able to write reports, business correspondence Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines Knowledge of all different construction delivery systems Strong attention to detail

Savills' Project Management Group is a quality-driven consulting team serving clients across the corporate, educational, healthcare, hospitality, retail, institutional, and real estate development sectors. Our culture is built on meritocracy-where attitude and initiative are as valued as technical ability. We celebrate creative thinking, fresh perspectives, and collaboration, recognizing that innovation often comes from trying new approaches and learning from every outcome. We are seeking a Project Manager to join our growing team, supporting a global financial client's Small Projects program across the Northeast and Midwest regions. This position blends project delivery, client relationship management, and on-site coordination, ensuring that projects are executed efficiently, accurately, and in alignment with client objectives. The ideal candidate is a proactive problem solver with exceptional communication and organizational skills, who thrives in a fast-paced, collaborative environment. They will balance multiple priorities while maintaining a “speed-to-market” mindset and upholding Savills' commitment to quality, accountability, and creativity. KEY RESPONSIBILITIES Manage project schedules, budgets, and deliverables from initiation through completion. Support senior team members with project-related communications and client coordination. Anticipate challenges and develop real-time solutions to maintain project momentum. Coordinate programming activities with internal and external resources, including staff, consultants, and contractors. Provide regular project updates, documentation, and reports for client stakeholders. Coordinate on-site activities and ensure alignment between local teams, vendors, and client standards. Contribute to continuous improvement efforts through lessons learned and best-practice sharing. Identify and mitigate project risks proactively. REQUIREMENTS Bachelor's degree in Construction Management, Architecture, Engineering, or a related field. (Note: This position is not suited for candidates with an IT-focused background.) 5-7 years of experience managing construction, renovation, or design-build projects up to $500K Strong understanding of design and construction methodologies, sequencing, and documentation. Proven ability to manage multiple projects simultaneously with a focus on quality and timeliness. Experience with client-specific project management systems (e.g., PMWeb) Experience with developing Work Authorizations under existing Master Service Agreements (MSAs) Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project) The position requires on-site presence at the client's Columbus, Ohio location up to five days a week. You must have a car for this commute. Occasional travel-about 25% of the time-to other project sites across the East Coast and Midwest may also be required. Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.

Warehousing Data Input Management on Smartsheet Key Responsibilities: Enter, update, and maintain warehousing and shipment data in Smartsheet. Review and edit transportation information, including shipment coordinates and status updates. Perform data validation and quality checks to ensure accuracy across all records. Use Excel to filter, sort, and apply basic formulas to analyze or clean data. Conduct web-based research to find, verify, or update shipment, vendor, or logistics information. Collaborate with program or operations teams to resolve data discrepancies. Support general supply chain documentation and reporting as requested. Required Qualifications: 1-2 years of experience in supply chain, logistics, warehousing operations, or related fields. Hands-on experience with Smartsheet for data entry, tracking, and updates. Strong Excel proficiency: filtering, sorting, basic formulas (VLOOKUP/SUMIF is a plus). Ability to work with transportation data, including coordinates and shipment information. Strong research skills and the ability to locate and verify information online. High attention to detail, accuracy, and consistency in data handling. Ability to work independently as a contractor and meet deadlines. Preferred Qualifications: Experience with logistics systems, TMS, or WMS platforms. Familiarity with shipment routing, freight terms, or transportation documentation. Strong communication skills and comfort working in a remote work environment. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Kavisha Email: ****************************** Internal Id: 25-54509

The entry level Project Manager role is responsible for leading, managing, and tracking project activities. The candidate is expected to manage customer expectations, provide project reporting and documentation, and promote collaboration among stakeholders. Ensure that the project goals and objectives are met within the planned scope, schedule, and cost. The person will handle decision-making and liaison with the project sponsor. RESPONSIBILITIES: Oversee and lead projects in a traditional waterfall and/or Agile project environment. Develop the project plan and schedule including tmelines, milestones, and resources Lead project meetings to achieve desired objectives and outcomes. Create applicable project deliverables and deliver reporting. Ensure project aligns with PMO guidelines, policies, and standards. Identify project risks and develop effective mitigation plans. Implement measures to ensure utmost quality of project deliverables. QUALIFICATIONS: A Bachelor's Degree with a major in Business, Marketing, Computer Science, Engineering, Accounting, Finance, Psychology, or other related discipline is preferred. Proven problem solving, negotiation, organizational, and time management skills. Good oral and written communication skills. Basic computing knowledge. WE OFFER: Flexibility to work remotely Positive and team-oriented work environment Attractive Salary Package (65K 90K) TRAINING PROCESS: 5 weeks online training Hands-on industry standard training experience Training start date: Friday July 18th, 2025 (starts 6pm EST) 2 days training schedule (Friday 6pm 8pm and Saturday 10am 1pm EST) Simulated case studies and real project examples Send resume to to apply. You may also contact us at ************. COMPANY DESCRIPTION TBS Solutions LLC is a fast-growing Information Technology and Business services company. We are the go-to Business Analysis, Project Management, and Agile Scrum professionals in the DMV area. We have many years of remarkable industry knowledge and experience that will help you realize your dreams of securing a profitable and sustainable career with a bright future.

Summary of Civil Project Manager at Layton Services: Accountable for managing and directing civil construction projects from start to finish, ensuring all work is done safely, efficiently, and in accordance with design specifications, budget limits, and project schedules. The Civil Project Manager collaborates with clients, engineers, subcontractors, and field teams to guarantee successful project completion while adhering to regulatory standards and company goals. Compensation & Benefits: Competitive Pay: $90,000-$140,000 / Yearly (Negotiable based on experience) Medical, Dental, Vision, and Life Insurance 401(k) Investment with company matching Vehicle Allowance / Mileage Reimbursement Cell Phone and iPad Paid Time Off Paid Holidays Birthday Boots Key Duties and Responsibilities: Manage project schedules and ensure the project team remains informed and on track. Attend project meetings (virtual and onsite) to represent and support project progress. Coordinate and document project changes and maintain organized records. Oversee the submittal process with clients and ensure timely approvals. Coordinate material procurement and delivery schedules. Monitor and support all project phases, from pre-construction through close-out. Manage financial aspects of projects, including: Creating and submitting applications for payment using POC on AIA G702/G703 Forms. Preparing and submitting change orders per client-specific formats Approving job-specific invoices and monitoring value engineering opportunities Qualifications and Skills: Proven experience in a similar project management role or 4+ years of excavation management experience. Proficient in pay applications and change order processes. Strong working knowledge of Microsoft Excel and Outlook. Ability to read, interpret, and understand civil engineering blueprints. Valid Driver's License and Reliable Transportation Detail-oriented with a strong commitment to project accuracy and completeness Excellent interpersonal, organizational, and communication skills. Understanding of OSHA workplace safety regulations and best practices. Preferred: Experience using Sage, Procore, OSHA Certified, Heavyjob, or a Degree in Construction Management or related field.

Project Manager, Operations - Retail/Personal Care Products Columbus, OH | Hybrid (Tue-Thu Onsite) A market-leading retail and personal care products organization is seeking a Project Manager of Operations to join its expanding Marketing PMO. This role manages special projects, operational initiatives, and marketing campaigns across multiple workstreams. The ideal candidate brings strong project leadership, exceptional communication skills, and proven success partnering with cross-functional teams in a fast-moving environment. What You Will Do Lead project planning, scheduling, and execution for marketing and operational initiatives. Coordinate cross-functional partners, ensuring alignment on objectives, timelines, and deliverables. Manage project schedules, risk plans, scope changes, and resource needs. Support quality assurance, vendor coordination, and post-project reviews. Prepare reporting and executive summaries for leadership. Drive clarity, collaboration, and accountability across all assigned workstreams. What You Bring Experience in project management within retail, marketing, consumer goods, or creative operations. Proficiency with Smartsheet, Workfront, or similar tools. Strong organizational skills and the ability to manage multiple deadlines. Skilled in stakeholder engagement and communication at all levels. Bachelor's degree in business, marketing, retail management, project management, or related discipline. Core Skills Technical: PM tools, scheduling, risk management, Excel, documentation, marketing workflow familiarity Soft: Communication, facilitation, time management, adaptability, collaboration, continuous learning

Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds. Suffolk - America's Contractor - is a national company with more than $8 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR's list of “Top CM-at-Risk Contractors.” For more information, visit *************** and follow Suffolk on Facebook, Twitter, LinkedIn, YouTube, and Instagram. The Role: The Project Manager is responsible for managing and coordinating all necessary project resources and documentation throughout the entire project lifecycle. This includes the maintenance of budget and schedule, and the management and administration of all contractual requirements, agreements with trade partners, purchase orders, meeting minutes and shop drawing logs. This individual also manages risk, insurances, general work performance and quality, and overall team progress against the project plan through consistent communication and collaboration with the owner and project team members. Responsibilities: Lead and communicate with Suffolk Field Supervision, Subcontractors and Vendors to assist them in working to the Project Schedule Represent Suffolk with Owner(s), Architects, Consultants, Government Authorities, Vendors and Subcontractors Administer financial aspects of the Owner's contract, subcontracts, and purchase orders Build effective working relationships with clients and the Suffolk project team members Project Start-Up: Review the general contract and contract documents and confirm the budget setup and project milestones Create a schedule of values and project logs, plan for project safety and mobilization, including review and validation with team members Purchasing process and document control: Maintain the buy schedule, write scopes of work, distribute and log subcontracts, write required contract riders and purchase orders, and confirm compliance with project insurance requirements Review subcontractor references, obtain Subcontractor bonds, and maintain project files Maintain and manage all purchase and delivery schedules, change order processes, shop drawings, document control logs, Owner, Architect and Subcontractor correspondence Work with Purchasing in setting up/executing trade buyout including defining scope of work, authoring Exhibit B's, ensuring scope coverage, coordinating buy and project schedules Meeting Management: Attend all schedule and management meetings necessary to monitor and manage the project, chairing as appropriate Financial Management: Manage all requisitions and payments including lien releases and project payroll and maintains best possible cash flow throughout the project, communicating issues proactively Project Closeout: Deliver all necessary manuals to the Owner, consolidates project documentation and files Manage subcontractor closeout, transfer of utilities, owner training, and punch list process Deliver all warranties, as-builts and training to the owner Qualifications: Bachelor's degree in Construction Management, Engineering or applicable discipline and experience relative to project size/scope 5+ years of related experience Excellent business judgment demonstrated by consistently achieving profitability objectives and strong project close-outs with client and subcontractor relationships in good standing Excellent organizational skills and attention to detail evidenced by a strong command of all applicable contract and legal provisions Ability to consistently analyze and execute financial trade-offs which frequently involve dealing with incomplete data and ambiguity Ability to constantly multi-task and handle competing priorities between Suffolk business needs, organizational issues, and sound customer relations Possess judgment to know when to appropriately escalate issues up the chain of command A strong sense of urgency and initiative Able to quickly study and react to complex issues Excellent problem-solving skills and the ability to confidently and decisively take action Team leader with excellent diplomatic and communication skills, able to handle and resolve conflicts effectively in a firm but fair manner The ability to manage and embrace change. Respond and adapt to new processes and new ways of looking at old problems Candidate must possess Suffolk's Core Values: Passion, Integrity, Hard Work, Professionalism, and Caring While performing the duties of this job, the employee is regularly required to sit for long periods of time; talk or hear; perform fine motor, hand and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stands; walk; and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception and the ability to adjust focus. The employee will spend their time in an office environment with a quiet to moderate noise level. Job site walking. Suffolk provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, pregnancy or maternity, national origin, citizenship, genetic information, disability, protected veteran, gender identity, age or any other status protected by law. This policy applies to recruiting, hiring, transfers, promotions, terminations, compensation, benefits, and all other terms and conditions of employment. Suffolk will not tolerate any unlawful discrimination toward, or harassment of, applicants or employees by anyone at Suffolk, or anyone working on behalf of Suffolk.

Hi, we're Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way. A Little More About The role:The Member Services Optimization Director is responsible for designing and implementing strategies that enhance customer satisfaction, service efficiency, and operational excellence across all service channels. This leader drives process improvement, technology enablement, and performance optimization to ensure a seamless, high-quality, and empathetic experience for every Gravie customer interaction. This leader will oversee a small, high-impact team that partners closely with cross-functional internal partners to develop a strategic roadmap of initiatives that enhance efficiency, service, and quality. The ideal candidate is a data-driven strategist with a strong background in customer operations, analytics, and continuous improvement methodologies, and a proven ability to lead large matrixed teams through transformation. You will:· Partner with senior leadership to define a multi-year customer service optimization strategy aligned with company goals, including technology, vendors, and process design· Develop a clear roadmap of investments and initiatives aligned with this strategy that improve service quality, reduce cost-to-serve, and enhance customer loyalty in support of organizational goals· Build, lead, and mentor a team of managers focused on optimization and quality improvement. · Foster a culture of accountability, innovation, and continuous improvement. · Partner with Operations to develop training and change management programs to support new processes and technologies. · Lead a systematic, data-driven review process to update and refine the member services operations optimization roadmap. · Build end-to-end process maps of customer service workflows and propose improvements consistent with the optimization strategy· Oversee the creation and maintenance of comprehensive business requirements for systems and tools supporting member services operations· Implement best practices, automation, and AI-driven solutions to improve speed, accuracy, and customer outcomes. · Collaborate with internal partners to drive process transformation initiatives built around the customer experience through all channels. (Web, App, IVR/IVA, Chat, text, email, inbound/outbound, etc. ). · Leverage data analytics and customer insights to inform decision-making and predictive modeling. · Partner with Technical Product Management and Engineering leadership to prioritize initiatives and define clear requirements and acceptance criteria. · Ensure strong, consistent communication with stakeholders across Gravie to share updates, gather feedback, and drive adoption of new capabilities and processes. · Collaborate with technology teams to evaluate and deploy new tools and capabilities (CRM, AI driven assist, workforce management, self-service digital tools, etc. ). · Champion and join forces with key internal partners to deliver digital transformation initiatives that modernize the customer service experience. · Maintain an expert understanding of compliance requirements, contractual obligations, regulatory changes, and industry standards. · Drive build-vs-buy decisions that balance innovation with efficiency, optimizing Gravie's internal focus on distinctive capabilities. Execution & Outcomes:· Be accountable for the execution and measurable success of the operations optimization roadmap, including operational and financial performance improvements tied to specific initiatives. · Partner with operations to drive overall improvements in customer satisfaction (CSAT/NPS), reduce call handle time, increase first contact resolution rates (FCR), improve employee engagement and productivity, and successfully roll out service optimization initiatives on time and within budget. You bring: · 8+ years of progressive experience in customer service operations, operations, process improvement, operations engineering, consulting, and/or quality improvement. · 3+ years in a senior leadership position managing muiti-channel or large-scale service operations. · Proven success in implementing customer service technologies and process transformation initiatives. · Experience designing and delivering large-scale initiatives with measurable outcomes· Expertise in data analysis, process mapping, and operational design. · Experience leveraging enabling technologies including WFM tools, CRM platforms, automation, and analytics tools. · Strong analytical and problem-solving abilities, adept with data visualization and KPIs. · Deep understanding of customer experience principles and service design. · Exceptional leadership, communication, and stakeholder management skills. Extra credit: · Bachelor's degree in Business, Operations Management, or related field. · Experience in a high-growth, fast-paced, and evolving environment. · AI certification or relevant business experience implementing AI driven customer experience solutions· Expertise in continuous improvement methodologies (Lean, Six Sigma, etc. ). Gravie: In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package. The salary range for this position is $133,200 - $222,000 annually. Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc. will be considered when determining compensation. In addition to base salary, this position is also eligible to participate in Gravie's annual bonus program. Stock options may also be awarded as part of the compensation package. Our unique benefits program is the gravy, i. e. , the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie's package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave. A Little More About Us:At Gravie, we're on a mission to reinvent health benefits for small and midsize businesses-making high-quality, affordable healthcare accessible to employers and their employees. We believe better benefits lead to better lives, and we're building the future of health benefits to reflect just that. We're proud to be the only company offering both innovative level-funded health plans and a market-leading ICHRA solution, giving employers more choice and flexibility than ever before. And guess what? Our customers love us. With member and employer satisfaction rates consistently trending above 80%, we know our health plans are working the way they should. Backed by some of the most sought-after investors in the country, we have the resources and long-term support to build something truly transformative-and we're just getting started. At Gravie, we do things differently. We'll challenge you, and we'll welcome you challenging us. Good ideas are everyone's job here. You'll join a team that's smart, mission-driven, and unafraid to push boundaries if it means making a bigger impact for the people we serve. If you're energized by a high-performance, high-trust environment where your voice matters, Gravie might be just the place for you.

at System C At System C, we create software that helps drive 21st century health and social care in the UK. Using leading-edge technology and data, our systems are trusted by hundreds of health and social care organisations, our work impacts millions of lives every day. What we do matters. The Bid Manager and Writer will be responsible for managing and writing high-quality, compelling bids, from opportunity identification through to submission. They create persuasive content while coordinating timelines, compliance, and team inputs. This hybrid role combines bid strategy, content authorship, and project delivery. Key Responsibilities: Opportunity Identification: Scan NHS procurement portals and frameworks to identify relevant tenders aligned to business priorities. Bid Strategy & Storyboarding: Define win themes, pricing narratives, and content structure in collaboration with sales and product teams. Content Creation: Write and edit tailored responses, ensuring clarity, accuracy, and alignment with the evaluation criteria. Proposal Management: Oversee the bid lifecycle - assign tasks, track timelines, facilitate all process reviews, and ensure final submission. Compliance: Ensure responses meet all legal, commercial, and buyer-specific requirements. Collaboration: Work cross-functionally with SMEs, sales, legal, pricing and delivery colleagues to shape responses and gather inputs. Content Library Development: Maintain and update reusable content, case studies, and past responses. Manages 2-3 live bids/month. Contributes to bid/no-bid recommendations and process improvements. Required Skills: Persuasive writing, editing, and storytelling NHS/public sector procurement knowledge Bid planning, task management, and review cycle facilitation Content design and document compliance (RFP/ITT structures) Stakeholder engagement and SME coordination Proficiency in MS Office and submission portals (e.g. Atamis, Bravo) Experiences: Delivering complete NHS bids as lead writer and manager Collaborating with cross-functional teams to shape strategy and pricing Managing bid reviews (pink/red) and coordinating SME contributions Writing winning proposals in a regulated environment Maintaining proposal libraries and governance records

MEET MAE Mae is a venture-backed digital health solution on a mission to improve the health and quality of life for mothers, babies, and those who love them. Mae has created a space where complete digital care meets culturally-competent on-the-ground support. We address access gaps and bolster physical and emotional well-being through continuous engagement, risk assessment, early symptom awareness, and a community-led model of support for our users. Digital solutions to address cultural deficits in care are at the forefront of femtech innovation and Mae is quickly gaining traction with healthcare payers as a viable solution to address the implicit, explicit, and structural biases that hinder equitable maternal health. In addressing whole-person care and focusing on self-advocacy, education, and community, we seek to improve the outcomes for mothers and birthing people, while also reducing clinical costs of care, at impactful scale. See what we're doing at *************** and @maehealthinc on Instagram. At Mae, we are: Solution-Oriented . We make every problem an opportunity to improve. Curious. We demonstrate focused curiosity. Mission-connected. We ensure mamas and doulas are heard. Adaptable . We learn, adapt, and execute. Data-driven . We quantify the uncertainty. Accountable . We own our decisions and their outcomes. Transparent . We don't hide the hard stuff. Job Description Mae is looking for a Member Services Manager with an active, unrestricted Advanced Practice Provider (APP) license in Michigan, Maryland, New York, or Illinois (Nurse Practitioner or Physicians Assistant) who is passionate about maternal health equity. The Member Services Manager is a management role responsible for the quality and performance of all member services at Mae. This role will play a critical role in driving member enrollment, member utilization of platform and doula services and achievement of value-based services (VBS) targets. This ensures we deliver on our contractual obligations to our health plan partners and achieve Mae's clinical and performance targets. The Member Services Manager will report directly to the Head of Operations and directly manage three small teams: Member Enrollment, Care Coordination, and Member Engagement. Key responsibilities include: Team Management: Manage three small teams of: Outreach Specialists responsible for outbound outreach to health plan members to provide education on Mae and achieving monthly enrollment targets. Care Coordinators responsible for coordinating more complex member needs, providing pregnancy education, and conducting health assessments. Member Engagement Specialists responsible for managing routine member engagement communications (phone, e-mail, text) to encourage doula and platform engagement, or facilitating benefits requests. Ensuring Process Oversight, Target Achievement, and Performance of managed teams Ensuring that each team member understands their role and responsibilities while providing them with the tools (e.g., data, dashboards, processes) and support needed to excel Ensuring procedures for core responsibilities are documented (and documentation is maintained) and team members operate consistently Identify and implement opportunities to streamline processes, reduce friction, and improve clarity in cross-functional interactions Maximize individual contributions by harnessing each team member's unique strengths and addressing their key areas for growth Monitor team-level engagement and performance metrics and progress to defined monthly health plan targets Value Based Services (VBS) Oversight and Management Developing and maintaining clinically robust reference materials that can be used by non-clinical Care Coordinators during VBS member communications to address needs and questions as well as drive member compliance with VBS measures Developing priority lists for VBS achievements aligned with monthly revenue targets Monitoring progress to target achievement over time, encouraging and motivating teams as needed to stay aligned and achieve prioritized targets Strategic leadership on outreach methods and optimizations to achieve VBS targets Care Management services including nurse triage, transitions of care, supporting care coordination, and member education Provide direct services and oversight over all fee-for-service eligible services to Mae members Qualifications What we are looking for: Valid unrestricted APP (Nurse Practitioner or Physician Assistant) license in Michigan, Maryland, New York, or Illinois (required), with a willingness to pursue multi-state licensure where feasible 5+ years of relevant experience People management experience A working understanding and support of a managed care, value-based care model preferred Exceptionally organized and process oriented Thoughtful, strategic, and efficient Strong, proactive, and responsive verbal and written communicator Preferred Experience: Multi-state licensure in one or more priority states (MI, MD, IL, NY) or a willingness to pursue to pursue multi-state licensure in states from this list where you are not currently licensed Experience working in fast-paced or start-up environments Additional Information Benefits include: Competitive salary and equity Healthcare benefits Additional Information: Salary range: $120,000-$130,000 annually, depending on experience 40 hours/week expected (standard business hours, Monday - Friday) 401K Flexible work location All your information will be kept confidential according to EEO guidelines. We are currently only hiring US based applicants and are unable to sponsor visas. Mae Health Participates in E-Verify This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

**Title:** Bid Manager **Salary:** Up to $100K annually + bonus **About PSI** Join Us at PSI - Where You Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That's why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience. We're proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you'll feel the difference in how we work, grow, and succeed together. What You Can Expect From Us - We know that great work starts with feeling valued. That's why we've benchmarked all our roles against local market rates and why you'll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations. **About the Role** The Bid Manager is the engine behind the proposal process - driving execution, maintaining momentum, and ensuring every element stays aligned from kickoff through submission. This role owns the proposal timeline, manages resources and task flow, and steers cross-functional collaboration to meet deadlines with precision. Bid Managers partner closely with Proposal Writers, who shape the narrative and craft client focused messaging. Together, they combine structure and storytelling to produce proposals that are compliant, strategic, and compelling. Success in this role requires the ability to manage multiple proposals at once (often at different stages) while staying organized, curious, and adaptable. The Bid Manager must be comfortable learning a complex industry, asking questions to build knowledge, and working independently to fill gaps and move work forward. While the primary focus is on coordination and communication, the Bid Manager may occasionally lead a full proposal effort during peak workloads. This flexibility allows the team to scale effectively and ensures all proposals benefit from diverse strengths and shared ownership. This is a full-time, permanent position with flexible hours Monday-Friday. While the role can be performed remotely, occasional travel may be required. **Role Responsibilities** **Project & Workflow Management** - Develop and maintain the overall proposal project plan, timelines, and deliverables. - Coordinate kick-off meetings, strategy sessions, reviews, and QC checkpoints. - Track proposal pipeline, submission status, win/loss feedback, and reporting metrics. - Manage multiple concurrent bids, each with their own timelines, requirements, and stakeholders. - May independently manage a full proposal lifecycle (e.g., planning, writing, submission) when needed to support bandwidth across the team. **Process & Compliance Oversight** - Utilize proposal tools and automation systems (e.g., RFP software, AI content tools). - Maintain version control and brand compliance for deliverables. - Ensure RFP requirements and compliance matrices are captured and met. - Monitor adherence to process governance, document standards, and timelines. **Team & Stakeholder Coordination** - Distribute proposal forms and templates to SMEs and support the development of content when needed. - Collaborate closely with Proposal Writers to ensure they have the timeline, context, inputs, and SME insights needed to craft strategic, client-focused responses. - Serve as a central point of contact for scheduling and coordination. - Support Proposal Writers by conducting reviews (e.g., early-stage redlines) to check for compliance and strategic positioning. **Communication & Information Flow** - Review past proposal submissions, client background, and competitor positioning-and bring forward relevant insights to help Proposal Writers craft strategically aligned, client-aware responses. - Take detailed, organized notes during meetings and interviews, ensuring all action items and inputs are accurately captured. - Conduct SME interviews and gather technical information with professionalism and clarity. - Communicate clearly and concisely-particularly in written form-when requesting content, confirming timelines, or escalating issues. - Translate proposal status and needs into brief, effective updates for leadership and contributors. - Provide early feedback on draft responses, ensuring we are answering the question fully, persuasively, and in alignment with the client's needs and our value proposition. - Proactive in seeking clarity and context - comfortable asking questions and learning continuously to improve proposal inputs and overall understanding of the company offering and industry. **Knowledge, Skills and Experience Requirements** **Education & Experience** - Bachelor's degree in Business, Communications, Project Management, or a related field preferred. Extensive proposal coordination or proposal development experience may be considered in lieu of a formal degree. - Minimum 5 years of experience working in proposals, with at least 3 years managing full proposal lifecycles, including coordination, stakeholder collaboration, and oversight of end-to-end processes. - Demonstrated curiosity and commitment to learning a complex industry - comfortable asking questions and self-directing knowledge growth over time. **Technical & Analytical Skills** - Proficiency with proposal automation tools and project management platforms (e.g., SharePoint, SmartSheet, Proposal Management systems). - Strong organizational and prioritization skills with ability to manage multiple moving parts. - Comfortable using AI tools to streamline work, enhance content quality, and improve team efficiency-without needing to be told to. - Proactively seeks ways to integrate AI and automation into daily workflows to drive smarter, faster execution. **Communication & Collaboration** - Excellent written and verbal communication skills, including the ability to write clear, actionable emails and status updates. - Skilled in interviewing SMEs and distilling technical details into actionable inputs for writers. - Strong active listening skills with the ability to take comprehensive meeting notes and follow through on action items. - Comfortable leading meetings, presenting updates, and diplomatically chasing down outstanding tasks. - Tailors messages to fit the audience - striking the right balance between brevity and context, especially when stakeholders are unfamiliar with the bid or short on time. - Proactive in seeking clarity and context. Being comfortable asking questions and learning continuously to improve proposal inputs and overall understanding. **Project Management & Adaptability** - Proven ability to execute projects on deadline in a fast-paced environment. - Comfortable navigating ambiguity, shifting priorities, and time-sensitive deliverables. - Takes initiative to solve problems and keep momentum - doesn't wait for direction or rely on others to step in. - Acts with ownership and urgency, especially when things get messy, unclear, or off-track. **Benefits & Culture** Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose: + Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions + Generous Time Off: Enhanced paid time off/annual leave policies + Health & Wellbeing Coverage: Medical insurance tailored to your region, plus: + US: Dental, vision, life, and short-term disability insurance + UK: Medical cashback plan including dental, vision, and income protection + Flexible Spending Accounts (US) + Employee Assistance Program (EAP): Confidential support whenever you need it + Work-Life Balance: We understand life happens outside of work, and we fully support flexibility + Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired + Future Planning: Tools and support to help you grow personally and professionally + Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry At PSI, we're more than just a workplace - we're a global team driven by shared values and real impact. If you're ready to be part of a company that's committed to your growth and well-being, we'd love to hear from you. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Join the People Helping People Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service. The Opportunity The Member Services Service Executive I is responsible for building and improving relationships with clients to ensure operational issues and questions are resolved in a timely manner. The Service Executive is responsible for managing and delivering timely responses and resolutions, which are essential to growing and enhancing relationships with our clients. The Service Executive is the point of contact for the Contact Center Services & Solutions product and LOB credit unions and clients, managing all programs and products specific to the contact center. The Service Executive must exceed all client expectations and must be intimate with respect to their unique set up, business goals, and strategy. The behavior and results of the Service Executive are vital. This includes leveraging a consultative approach to direct operational activities to ensure each client's overall business objectives are achieved. This role requires expert knowledge, critical thinking and the ability to complete program analysis and successful implementations by collaborating with organizational support across Velera and external service partners. The Service Executive is an integral component of the sales cycle. As such, the Service Executive must collaborate with the Account Executive to ensure that contract renewals and upsell/cross-sell opportunities are optimally addressed. The Service Executive will achieve these goals by proactively recognizing client needs and concerns. The Service Executive is responsible for delivering exceptional service and cultivating relationships with key client personnel and executives. The Service Executive will achieve these goals by developing and executing service account plans, managing operational requests and projects to ensure timeliness, accuracy and quality. The Service Executive must help portray Velera as being easy to do business with as well as exceed their clients' perception of VELERA value. The Service Executive must possess exceptional written and verbal customer contact skills and can manage a book of business comprised of diverse, sophisticated, complex clients. The Service Executive is responsible to make sound business decisions that may be outside of established parameters. The Service Executive must work under minimal supervision to drive an optimal client experience. Day in the Life Responsible for supporting high-tier clients or other clients based on business need. Proactively communicate the status and/or resolution to the client in written, verbal and/or visual form. The Service Executive will be required to meet with clients at Velera campuses, client corporate offices and/or virtual meetings as necessary to build strong client relationships. The Service Executive will be responsible for the unilateral creation of material necessary to support client meetings. Complete process audits to identify and recommend improvement opportunities. Maintain CRM records for all assigned clients to include meeting activity and relationship details. Maintain extensive knowledge of operational applications and systems used by their assigned client. Continued training on new products and services. Required in-depth knowledge and the ability to be proactive, consultative and advocate on behalf of the client. Identify strategic operational opportunities that ensure client business objectives are met and performance metrics of payment portfolios are maximized. Establish, solidify and own strong operational account relationships that result in excellent client satisfaction scores as reflected in periodic surveys; act as primary consultant for client for operational initiatives and issue resolutions. Develop and implement action plan for improvement until issues resolved. Maintain a thorough understanding of complex regulations, and compliance requirements and how each relates to assigned client. Interpret policies and operational practices. Maintain extensive understanding of contractual Service Level Agreements (SLA) requirements and Key Performance Indicators (KPI) for all clients. Function as the client's operational relationship consultant and act as their advocate, exercising discretion and independent judgment in resolving complex operational and product issues. Make sound business decisions that may be outside of established parameters by demonstrating an appropriate sense of urgency by continually monitoring and communicating the status and/or resolution to the client in written, verbal and/or visual form. Consult and advise with various partners, all Velera business units and the client by providing ongoing communication between all parties to ensure timely resolution of the client's operational needs. Independently evaluate courses of action through extensive research and analysis on complex high-monetary risk product/service requests ensuring client's objectives are met, preventing potential financial liability and preserving positive client relationship. Deliver consultative guidance and operational direction on all various initiatives such as solution campaigns, product migration projects, global card portfolio modifications and communications on new and existing products, services, mergers, and account compromise events. Establish and manage client expectations with regard to complex system functionality on multiple platforms, compliance and timeframes as well as keeping client apprised of significant operational system modifications or issues. Actively review client operational landscape and determine, develop, and implement new and creative approaches to drive strategic initiatives. Identify sales opportunities and partner with the Client Growth Executive in the execution of new products and services. Assist in securing up-sale/cross-sell opportunities. Function as client's primary point of contact for issue escalation with Velera and with all vendor partners. Partner with Client Growth Executive in cultivating and preserving a positive account relationship. Interact positively and professionally in all interactions with Velera staff, clients, and business constituents. Maintain current knowledge of payment industry trends and innovation, Velera products and solutions, of card services, digital support, payments, the VELERA contact center and the industry related to Visa, MasterCard, FDR, Velera, partners and competitors. In conjunction with assigned Client Growth Executive, serve as liaison for product implementations, program start-ups, and other matters of significance as necessary; maintain a close working relationship with internal departments to ensure smooth and open communications. Support and interact with client CEO and Operational contacts. Required to be available after hours, weekends and holidays to support client needs. Prepare and deliver consistent business review presentations and lead client account plan review meetings based on client segmentation requirements. Perform other duties as assigned. Qualifications Bachelor's Degree in related field or combination of education and relevant experience required. Five (5) years in a client relationship experience within the financial service or contact center industry required. Two (2) years of experience within Client Service Delivery at Velera or similar role within the industry servicing accounts or clients is required. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $67,700.00 - $86,300.00 Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! Competitive wages Medical with telemedicine Dental and Vision Basic and Optional Life Insurance Paid Time Off (PTO) Maternity, Parental, Family Care Community Volunteer Time Off 12 Paid Holidays Company Paid Disability Insurance 401k (with employer match) Health Savings Accounts (HSA) with company provided contributions Flexible Spending Accounts (FSA) Supplemental Insurance Mental Health and Well-being: Employee Assistance Program (EAP) Tuition Reimbursement Wellness program Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster . Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here . For information regarding your Right To Work, please click here . This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at ********************* for assistance.

STRS Ohio, STRS STRS Ohio is seeking a Director, Member Services, to join the Member Benefits/Member Services team. Established in 1920 and serving Ohio's educators, STRS Ohio is one of the nation's largest retirement systems, serving over 500,000 active, inactive, and retired public-school teachers, and university faculty members, managing approximately $96.9 billion as of June 30, 2024, in assets and paying more than $7 billion in benefits annually. STRS Ohio provides a competitive pay, and a comprehensive benefits package including on-site parking, educational assistance, subsidized medical insurance, fully paid dental and life insurance, vacation and sick leave, retirement benefits and on-site fitness center. At STRS Ohio, you can experience rewarding work in a professional, business casual work environment. We welcome, celebrate, and promote respect for everyone. We are continually seeking bright and talented individuals to join our team. Compensation: $158,704 or commensurate with education and experience Work Schedule: 8:00am-5:00pm Monday through Friday (Onsite) General Summary: Under the direction of the deputy executive director, chief benefits officer, Member Benefits, this position is the visionary leader responsible for all member education and service delivery functions at State Teachers Retirement System of Ohio (STRS Ohio). This role champions a member-centric culture, ensuring every member interaction reflects STRS Ohio's commitment to excellence, empathy, and innovation. The Director leads a high-performing, metric-driven organization, fostering collaboration, accountability, and continuous improvement across all member-facing teams. This position is a leader of leaders, responsible for developing future talent and ensuring the department operates with a unified “one-voice” approach. Summary of Responsibilities: Lead, coach and inspire a team of managers and supervisors, setting high standards for performance, collaboration, and professional growth. Drive cross-functional collaboration between member education, services, and other departments to ensure unified messaging and operational alignment. Establish and manage a robust set of key performance indicators (KPIs) for all member-facing teams. Use data and analytics to drive continuous improvement and accountability. Direct the member education and services staff, plan and direct projects, and lead team development. Oversee succession planning, staffing, and performance management. Manage development and updates of communications related to benefits, including brochures, account statements, newsletters, and website content. Develop and manage annual plans and budgets for member services areas. Support the Deputy Executive Director and Retirement Board in strategic communication planning. The above list of duties is intended to describe the general nature and level of work performed by persons assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the persons so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of associates under supervision. Summary of Qualifications: Bachelor's degree in business or related field required. Master's degree or advanced certification preferred. Minimum of seven-10 years of progressive leadership experience in member services, customer experience or related fields, with at least five years managing leaders of leaders required. Demonstrated success in building high-performing, member-focused teams and leading large-scale change initiatives. Experience in public sector, pension administration or highly regulated environments preferred. Strong ability to analyze data, develop KPIs and drive data-driven decision-making. Ability to understand, accurately explain and apply information in the Ohio Revised Code, Administrative Code and administrative procedures directly related to the work of the team. Equal Employment Opportunity Employer Statement State Teachers Retirement System of Ohio (STRS) is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees on the basis of race, color, religion, gender, gender identity or expression, national origin (ancestry), military status, disability, age, genetic information, sexual orientation, or caregiver status, in making employment-related decisions about an individual. ADA Statement STRS Ohio is committed to ensuring access, inclusion, and reasonable accommodations across all its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. Posting Drug-Free Workplace Statement The State Teachers Retirement System of Ohio (STRS Ohio) is a drug-free workplace. The use of recreational marijuana and non-medical cannabis is strictly prohibited. Pre-Employment Drug Testing All final candidates tentatively selected for employment will be required to undergo a urinalysis drug screening prior to appointment. This screening includes testing for illegal substances, including marijuana. A positive test result will disqualify the applicant from employment unless valid medical documentation is provided for legally prescribed medications or a physician's recommendation for medical marijuana. Pre-Employment Background Investigation The final candidate selected for this position will be subject to a criminal background check. STRS Ohio will conduct an individualized assessment of any prior criminal convictions before making a determination regarding employment eligibility.

Intown Golf Club (IGC) We are seeking a Membership Director - a dynamic, relationship-driven professional passionate about building community and connecting people through shared experiences. This is a high-impact, front-facing role responsible for developing and managing the club's membership base, cultivating meaningful relationships, and ensuring a vibrant and engaged member culture. This role reports directly to the General Manager and works closely with the Corporate Membership and Marketing teams to ensure alignment with IGC's brand standards and growth goals. What You'll Do Recruit, Qualify, and Onboard New Members - Identify, engage, and convert prospective members through calls, tours, and events. Ensure all applicants align with the club's culture and membership criteria. Drive Membership Growth - Collaborate with the marketing team to develop campaigns and host events that generate excitement and awareness, leading to new member acquisition and retention. Foster Member Relationships - Maintain ongoing communication with prospective and existing members, ensuring personalized touchpoints that reinforce the club's community ethos. Manage Membership Operations - Maintain CRM records, track analytics, prepare weekly reports for leadership, and ensure a seamless and professional member experience. Collaborate Cross-Functionally - Partner with operations, marketing, and event teams to align membership initiatives with the overall club experience. What We're Looking For Sales & Relationship Expertise - Proven track record of success in sales, business development, or membership management, ideally in hospitality, private clubs, or lifestyle brands. Driven & Organized Professional - A self-starter with a strong sense of urgency, exceptional communication skills, and attention to detail. Strategic Thinker & Connector - Understands how to build a strong member network and community culture through thoughtful engagement. Hospitality Mindset - Passionate about creating warm, welcoming experiences for every prospective and current member. Experience & Education 3+ years of experience in sales, membership, or client relationship management Bachelor's degree or equivalent experience required Proficient in CRM systems and sales tracking tools Strong written and verbal communication skills Background or passion for golf and hospitality preferred Why Join Intown Golf Club? At IGC, you'll have the opportunity to help shape the culture and growth of one of the most innovative private social clubs in the country. You'll build lasting relationships, drive meaningful engagement, and be part of a passionate team redefining modern hospitality. Compensation & Benefits: Base salary + performance-based commission Medical, dental, and vision insurance Paid time off Growth and leadership opportunities