Manager of operations excellence full time jobs

- 326 jobs

Manager, Associate Measurement Lead, Media
Kantar 4.3
Ashley, OH
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details Job Title: Manager, Associate Measurement Lead, Media Job Location: Full Time Remote - Location band B, targeting Ohio, Michigan, etc. Work Authorization: This role does not support work visa sponsorship now or in the future, hence candidate's requiring a work visa sponsorship, kindly excuse. About the team: Our Associate Measurement Lead (AML) team are experts in understanding how to help advertisers succeed on Reddit's media platform. They support our partners at Reddit by optimizing media campaigns, identifying target audiences, and measuring the impact of marketing efforts on Reddit. A Manager (or Program Lead) on this team is responsible for leading a reduced study volume while providing additional guidance and support for ~5 AMLs on the team. About the role The AML Program Lead is responsible for servicing the Reddit account through the development of high-quality work, leading the onboarding and training of all team members, and supporting up to 5 AMLs to ensure they meet their own goals. In this role, they will build skills and expertise as a research partner to our clients as well as mentorship skills to more junior team members. This person will also have opportunities to support strategic conversations among internal and external leadership teams. This person will have strong communication and organization skills, previous mentorship experience, close attention to detail, and proactively seeks to identify and implement process changes to constantly work smarter and more efficient. Primary Responsibilities: Execute brand lift studies from start to finish on the Reddit platform by leading kick-off calls, setting up new studies, designing surveys, analyzing data, writing final reports, and presenting results to internal and external teams. Oversee up to 5 AMLs and ensure team members meet their AML Program goals by maintaining accurate data tracking, performing quality checks to ensure accuracy across project work, cross project work, regularly providing feedback from team members and stakeholders to identify areas for growth, and taking action to enhance program efficiency. Create onboarding plans and supporting materials to fully onboard new hires, such as trainings on study methodology to guiding team members on how to effectively present Brand Lift results to clients with actionable recommendations that are tied to research objectives. Develop expertise in key advertiser verticals and pilot new research solutions for our client as needed. Lead weekly internal meetings to cascade account updates, share learnings, and highlight new product/process changes that impact day-to-day work. Exhibit critical thinking to drive process improvements and address issues proactively alongside Kantar/Reddit leadership teams to constantly improve our client relationship. Closely partner with the AML Program Manager to identify knowledge gaps across team members, align on program needs, help escalate cross-functional feedback, and support the growth of our program YOY. Foster a positive work environment by recognizing team achievements, encouraging open communication, and promoting engagement. Essential Knowledge & Experience 2+ years advertising research / measurement experience with knowledge of experimentation and brand lift methodologies 1+ years of people management or at least 6 months of experience in the AML program 1+ years of client facing experience and a track record of success in client interactions, preferably in digital ad research, digital ad tech, at a research supplier, a media owner, brand, or agency partner. Exceptional written and oral communication skills - you're articulate and engaging, a data-driven storyteller that's passionate about measurement to inspire and drive action using logical reasoning. Strong detail-orientation, process and time management skills, and capable of prioritizing and delivering against multiple/competing deadlines and collaborate cross-functionally; prior project management experience preferred. Natural curiosity, can-do attitude, and a track record of taking initiative to drive lasting change. Ability to handle tricky conversations with clients in a productive way that demonstrates your commitment to being a long-term partner and ability to navigate delicate situations, such as sharing constructive feedback. Undergraduate degree with coursework in marketing, business administration, economics, statistics, math, social sciences, or a related field. Proficient computer skills in Microsoft office and Google Suite tools. Experience with Salesforce preferred and an ability to master other business tools as needed (e.g., data management / cross tab and other proprietary tools). Why join Kantar? We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We're dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you're not an exact match, we'd love to receive your application and talk to you about this job or others at Kantar. Privacy and Legal Statement PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager The salary range for this role i is 75,400.00 - 108,866.66 USD Annual . Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability Location Ohio, Work from HomeUnited States of America Kantar Rewards Statement At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.
$61k-91k yearly est. 4d ago
EMS Operations Manager
Lynx EMS
Columbus, OH
Lynx EMS is recruiting an Operations Manager to direct operations at our Columbus, OH location. PURPOSE/BELIEF STATEMENT The Operations Manager oversees, leads, manages, and performs various tasks associated with the day-to-day operations of Lynx EMS at their assigned satellite location(s). The Operations Manager is also responsible for additional tasks as assigned by the Regional Manager of Operations. JOB RESPONSIBILITIES The Operations Manager will: Meet with Operations Supervisors daily to assess and review day-to-day operations. Duties will include the review and approval of staffing, scheduling, and related issues. Duties may include counseling and assisting employees, but require reviewing, assessing, and assisting with all work performed throughout the day, regardless of shift. Be the liaison between the Operation Supervisors, hospitals, and nursing facilities and the Regional Manager of Operations. Briefings and updates will be supplied to the Regional Manager of Operations on a weekly basis, and in real time should the situation warrant such involvement. Will identify and work to improve administrative and operational functions for Lynx EMS, LLC. He/she will review the activities of emergency medical staff and provide leadership and guidance regarding various issues. If required, all guidance will be documented in written form. Will review and recommend changes to existing policies and procedures, as well as recommend new policies and assist in the creation of them. Review requests for additional staffing and equipment; provide input and recommend staffing and equipment needs for budget purposes to the Regional Manager of Operations. Work and maintain a full-time regular work schedule. Verify staffing for all shifts is met. Participate in the full range of human resources responsibilities. Write, receive, review, and approve staff reports, records, and related paperwork. Investigate incidents involving assigned units and communicate with the Operations Supervisors and Regional Manager of Operations on status of assigned units and other problems. Submit reports on all incidents, accidents, and work-related injuries and exposures. Participate in interviewing and selection process as needed. Assure that all necessary payroll reports are properly completed and submitted in a timely manner. Inspect all assigned stations, vehicles, and equipment for cleanliness and general maintenance. Attend external and internal meetings as may be necessary/required. Remain accessible by phone while off duty. Other tasks that may be assigned or required to ensure operational integrity. QUALIFICATIONS/EXPERIENCE REQUIREMENTS Minimum Requirements: Knowledge of EMS policies and procedures, and at minimum hold current state EMT licensing and certification. Knowledge of techniques, requirements, and activities associated with emergency medical response and protocols. Knowledge of inventory maintenance and control. Knowledge of the basic principles of management and supervision. Knowledge of basic record keeping, records and case management. Skill in working under stressful situations, in receiving and assessing information, and making educated decisions for the appropriate response. Skill in establishing and maintaining good working relations with staff, hospital staff, facility staff, and the general public. Skill in effectively managing staff, supervisors, equipment, facilities and operations associated with multiple site locations. Skill in operating a personal computer utilizing a variety of software applications. Skill effectively communicating in both oral and written form. Physical Requirements: Good physical fitness with the ability to function effectively in all different types of environments. Be able to lift and carry heavy, bulky items, equipment, materials, supplies and people weighing up to 250lbs in unpredictable weather conditions in various environments. NOTE: There is also the risk of bodily harm and potential exposure to infectious diseases, toxic fumes and chemicals, as this position may require the employee to work as a crew member. Additional Duties: The Operation Manager will be responsible for the following within their assigned division: The operation site is compliant with all policies, procedures, and standards as outlined by the city, state, federal, and Lynx EMS regulations. The operation is responding to calls and sites as outlined within dispatch protocol. Determining compliance with established policies and procedures. Identifying and correcting deficiencies both with staffing and dispatch via reporting and audit metrics. Overseeing and/or participating in the full range of human resources responsibilities. Reporting: Verify all EPCR reports have been submitted and signed off for billing. Verify any trailing documentation has been uploaded and attached to the appropriate trip. Daily or weekly reports to the Regional Manager of Operations depending on frequency or request per item. Daily attendance and run volume reports, and any other additional requirements as set forth by the Regional Manager of Operations. BENEFITS Comprehensive health insurance package offered, including medical, dental, vision, LTD, STD, Life Insurance. Employees are eligible to participate in 401(k) + matching program, HSA & FSA + matching program. Role PTO & Sick Leave, Flexible daytime schedule.
$61k-100k yearly est. 2d ago
Business Manager Contracts - Power Generation
National Electric Coil 4.1
Columbus, OH
Job Title: Business Manager Contracts - Power Generation Reports To: VP - Commercial Contracts Management Department: Commercial/Operations Job Type: Full-Time / Salary Exempt At National Electric Coil ("NEC"), we deliver critical components to power plants worldwide. Our projects are large-scale, complex, and mission-critical. We are growing rapidly and need business-minded leaders to ensure projects are delivered profitably and efficiently. Role Overview: We are seeking a Business Manager Contracts to provide oversight of financial, operational, and commercial performance of large-scale EPC projects. This role focuses on business strategy, portfolio management, and cross-functional coordination. Key Responsibilities: Monitor project and program financial performance, including P&L, budgets, cash flow, and margins. Analyze trends, risks, and opportunities to improve operational efficiency and profitability. Collaborate with senior leadership on forecasting, resource planning, and customer strategy. Lead internal governance processes including project reviews, risk assessments, and executive reporting. Coordinate across Sales, Engineering, Finance, Procurement, and Operations to ensure business objectives are met. Required Qualifications, Capabilities, And Skills: Bachelor's degree in Business, Finance, Engineering, or related field. Strong analytical, financial, and leadership skills. Preferred Qualifications, Capabilities, And Skills: Advanced degree (MBA, JD, or other relevant graduate credential) Experience in EPC, industrial, or energy sectors. Ability to work across multiple functional teams and lead complex projects. 7+ years of experience in business operations, program management, or commercial oversight. Safety and Compliance: Adhere to safety procedures and PPE requirements in all manufacturing and office environments. Position Type/Expected Hours of Work: This is a full-time, salaried (exempt) position. The standard work schedule is a minimum of 40 hours per week; however, hours may vary based on business needs. Occasional evening or weekend work may be required to support urgent matters. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions. While performing essential job duties, the employee is regularly exposed to: Typical manufacturing and office environment requiring occasional exposure to noise, machinery, and possible PPE use (e.g., safety glasses, gloves, steel-toed boots). Frequent use of computers, and standard office equipment. The noise level is usually moderate but may vary depending on the work area or activity. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Other Duties: Please note that this job description is not intended to cover or contain a comprehensive list of all activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time, with or without notice, as business needs evolve. This position may require occasional travel to vendor or customer sites for support, as needed. Equal Opportunity Employer Statement: We are an Equal Opportunity Employer and value diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
$41k-72k yearly est. 2d ago
Operations Manager
Smash Park Entertainment Group
Westerville, OH
What is Smash Park? Smash Park is a leading "eatertainment" brand, combining craft food and drinks with pickleball, endless games, live entertainment, and weekly events. We're passionate about bringing people together in fun, energetic environments-and just as passionate about creating a supportive and inclusive workplace that encourages growth, innovation, and opportunity. Job description: At Smash Park, we are passionate, thoughtful, and competitive professionals, obsessed with serving others. As a leading eatertainment brand, we combine craft food, drinks, and pickleball with endless games, live entertainment, and weekly events to create a fun, energetic atmosphere that brings people together. We're looking for a driven, hands-on Operations Manager to join our Westerville, OH team. In this role, you'll bring expertise in both culinary/back-of-house and front-of-house operations, working closely with the General Manager to oversee daily activities and ensure an outstanding guest and team member experience. What You'll Do Lead and promote Smash Park's core values: Deliver the +1 to Every Guest and Team Member, Create Legendary Experiences, Win as a Team, Perfect the Details, and Always Have Fun. Cultivate a culture of diversity, equity, and inclusion throughout the organization. Oversee daily operations, including food and beverage, culinary/back-of-house, front-of-house, events, activities, and guest service. Supervise, evaluate, and mentor a team of employees to ensure accountability and high performance. Train and develop team members to deliver exceptional guest experiences. Ensure compliance with food safety, liquor regulations, and quality standards. Monitor operational costs, identify opportunities to reduce waste, and improve profitability. Implement policies and protocols to maintain and improve operational efficiency. Help plan and execute public and private events to promote the Smash Park brand. Continuously review and improve the overall guest experience-from product quality to service delivery. Report directly to the venue's General Manager, collaborating to ensure smooth operations and a positive work environment. The Experience You'll Bring: 2+ years of experience in hospitality management, including both culinary/back-of-house and front-of-house operations. leadership experience in both is strongly preferred. Strong organizational, leadership, and interpersonal skills. Excellent financial management and analytical abilities. Experience with restaurant management and accounting software. In-depth knowledge of food safety, liquor requirements, and quality standards. Ability to thrive in a fast-paced, active environment, including nights, weekends, and holidays. Salary is based on experience, skills, and qualifications. This role is bonus-eligible. Job Type: Full-time Compensation: Starting salary of $65,000 annually, with bonus-eligibility. Benefits: 401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance Experience Required: Hospitality management: 2 years We are an Equal Opportunity Employer and value diversity. All employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$65k yearly 4d ago
Business Operations Manager
Clevanoo LLC
Reynoldsburg, OH
Women's fashion industry leader seeking a highly organized, proactive Retail Business Operations Coordinator to support key operational processes, timelines, and cross-functional deliverables for a fast-paced retail organization. This position is part of the Operations Team and works closely with leadership to manage the operational calendar, support major merchandising milestones, and facilitate alignment across Creative & Marketing Ops, Beauty Ops, MP&A Ops, and Sample Library teams. This role is ideal for a candidate with strong Microsoft Office proficiency, excellent communication skills, and an interest in operational workflows within a retail or adjacent environment (e.g., merchandising, planning, sourcing, buying). Key Responsibilities Develop, manage, and maintain the company's operational calendar and key milestone timelines. Support daily business operations through scheduling, organizing meetings, managing calendars, and preparing operational documentation. Assist leadership in meeting facilitation, including agenda coordination, note-taking, and follow-up communication. Connect regularly with functional leads to ensure clarity on deliverables, deadlines, and hindsight recaps. Support cross-functional partners to keep teams aligned to operational milestones and project plans. Provide in-person support during major merchandising milestones and assist teams on-site as needed. Maintain operational processes and documentation with a high level of accuracy, organization, and attention to detail. Monitor workload, prioritize tasks, and support the Ops team with forward planning and calendar alignment. Required Qualifications Bachelor's degree or equivalent experience. 5+ years of experience in a retail environment preferred; retail-adjacent experience (merchandising, planning, sourcing, buying) is also strongly valued. Intermediate to advanced proficiency in Microsoft Excel and Outlook; ability to manage calendars, track timelines, and support project workflows. Strong organizational skills with demonstrated ability to manage multiple tasks and priorities. Excellent verbal and written communication skills; comfortable interacting cross-functionally and with various levels of leadership. Ability to work in a fast-paced environment and adapt quickly to changing needs. Proactive, curious, and comfortable asking questions to ensure clarity. Problem-solving mindset with strong attention to detail. Ability to work onsite for major milestone days. Preferred Experience Previous Operations or merchandising/retail operations experience Internship or full-time retail corporate experience for entry-level candidates.
$54k-98k yearly est. 2d ago
Independent Operator - Store Manager
Grocery Outlet 4.0
Springfield, OH
Grocery Outlet is a rapidly growing, family-oriented retailer dedicated to providing customers with high-quality, deeply discounted products. With commitment to our communities and a strong network of independent operators, we offer a unique business model that empowers entrepreneurs to run their own stores. Our mission is to deliver exceptional value to customers while fostering a culture of independence, integrity, and community impact. Founded in 1946, Grocery Outlet has a rich history of providing exceptional bargains to customers while supporting local entrepreneurs. Over the decades, we have expanded to more than 500 locations across the United States, maintaining our reputation as the leading extreme-value grocery retailer. Our continued growth and success are driven by our commitment to innovation, strong supplier relationships, and our independent operator model, which has helped countless business owners achieve financial and personal success. The Independent Operator Role The Independent Operator (IO) is a hands-on, entrepreneurial role where individuals take ownership of their Grocery Outlet store. This is a unique business opportunity, not a franchise, giving operators the autonomy to run their business while benefiting from the support and resources of an established retail brand. Key Responsibilities: Store Operations: Oversee daily store functions, including inventory management, compliance, and financial oversight to ensure profitability and growth. Leadership & Team Development: Recruit, hire, and train a high-performing team to deliver outstanding customer service and operational excellence. Buying & Merchandising: leveraging Grocery Outlet's unique buying model. Order the variety and quantity of products to meet the unique preferences of your local community. Community Engagement: Support local organizations and causes you are passionate about, aligning with our mission of "Touching lives for the better” Financial & Business Acumen: Manage financial performance, including sales, margins, expenses, and overall profitability. Customer Experience: Create an inviting shopping experience by maintaining a clean, organized, and well-stocked store. Benefits: Operational Autonomy: Run your store the way you think is best for your community, employees, and business. Uncapped Earning Potential: There is no limit to what you can earn; the more your store sells, the higher your commission payment will be. Control Your Schedule: While a full-time commitment is required, you have the flexibility to choose your working hours and manage your own schedule. Corporate Support: Receive training, mentorship, and support from marketing, finance, and business professionals to assist with any questions or issues that arise. Qualifications: Minimum of 4 years' retail store Management or multi-unit restaurant management experience. Entrepreneurial mindset with a passion for retail and customer service. Strong leadership skills and the ability to build and develop a team. Business acumen, including financial and operational management experience. Willingness to relocate and commit to the full training and onboarding process. A drive for success and the ability to work independently while leveraging the support of the Grocery Outlet network. This is not the right opportunity for you if you… Are looking for a passive investment or absentee ownership. Are interested in selling property or real estate to Grocery Outlet. Are expecting Grocery Outlet to build a store in a specific location at your request. If you're ready to take control of your future and own your success, the Grocery Outlet Independent Operator opportunity could be the perfect fit for you! Grocery Outlet Privacy Policy - *************************************************
$38k-45k yearly est. 3d ago
District Manager - West Virginia & Ohio Valley Region
Aldi USA 4.3
Springfield, OH
Elevate your leadership, responsibility and results-driven mindset to new heights with ALDI. After 44-weeks of training, District Managers take on the multi-million dollar responsibility of overseeing the operations of up to six stores. As a key member of our leadership team, you'll collaborate closely with store management to deliver exceptional customer service, achieve operational excellence and drive impressive sales growth. With ambitious plans to add 800 new stores by 2028, ALDI will provide you with the professional development and advancement opportunities you've been looking for. Roles within this division cover these areas: Western Pennsylvania, Southern New York, Eastern Ohio and Northern West Virginia Click here to view our divisional map Position Type: Full-Time Starting Salary: $95,000 Signing Bonus: $5,000 Salary Increases: Year 2 $110,000 | Year 3 - $115,000 | Year 4 - $125,000 Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. • Consistently demonstrate the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. • Assesses, establishes, and implements appropriate store staffing levels with input from direct reports. • Works with direct reports to develop and implement action plans that will improve operating results. • Ensures adherence to company merchandising plans. • Plans and conducts regularly scheduled meetings with direct reports. • Assures the training, development, and performance of their team's staff to retain a motivated, professional workforce that achieves their career objectives. • Recruits and recommends qualified employees for their team's staff positions. • Approves all time-off requests for direct reports. • Establishes and communicates job responsibilities and performance expectations to their team to assure mutual understanding of desired results; resolves internal or external barriers that prohibit successful goal achievement. • Understands the overarching company strategy, as well as communicates and models the core values, of the organization to create a sense of teamwork and membership among employees. • Reviews and analyzes the competitive pricing within the district and keeps leadership informed of ALDI's competitive pricing position. • Provides product feedback to leadership, including making recommendations regarding new items to carry or those that should be discontinued. • Coordinates with direct reports in the recruitment and interviewing of applicants. • Confers with direct reports regarding the advancement of store personnel and when considering the discharge or discipline of store personnel. • Supports direct reports in conducting store meetings. • Consults with leadership on the development of their team's strategy. • Advises leadership to source external vendors for applicable services when appropriate. • Liaises with regions to ensure timely and efficient communication flow. • Consults with the business to effectively design and streamline applicable processes within the organization. • Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership. • Ensures that store personnel comply with the company's customer satisfaction guidelines. • Oversees and manages the appropriate resolution of operational customer concerns by store management. • Ensures that store management monitors store conditions, equipment, and employee performance to maintain a safe environment for employees, customers, and vendors. • Oversees and manages stores' compliance with established policies and procedures within the district, as well as applicable federal, state, and local regulations. • Oversees and manages the achievement of store payroll budgets and total loss results; ensures that results achieved are within district budget. • Review and analyzes store personnel's adherence to inventory procedures, product handling guidelines, and cash control policies and procedures to minimize losses. • Conducts store inventory counts and cash audits according to guidelines. • Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration. • Identifies cost-saving opportunities and potential process improvements. • Serves as the primary link between their team's staff and leadership to assure understanding of company goals, objectives, and opportunities for improvement. • Other duties as assigned. Education and Experience: • Bachelor's Degree in Business or related field. Job Qualifications: Knowledge/Skills/Abilities • Develops rapport, trust, and open communication that enhances the growth and job performance of direct reports. • Works cooperatively and collaboratively within a group. • Ability to facilitate group involvement when conducting meetings. • Develops and maintains positive relationships with internal and external parties. • Negotiation skills. • Conflict management skills. • Ability to interpret and apply company policies and procedures. • Knowledge of the products and services of the company. • Problem-solving skills. • Excellent verbal and written communication skills. • Prepares written materials to meet purpose and audience. • Ability to stay organized and multi-task in a professional and efficient manner. • Gives attention to detail and follow instructions. • Establishes goals and works toward achievement. • Knowledge of human resource management and the ability to manage store personnel relating to recruitment, selection, training, development, motivation, retention, and separation. Travel: • Daily. • Local. • Company Car.
$95k yearly 60d+ ago
Operations Consulting - Manufacturing Excellence (Quality Control) - Director
PwC 4.8
Columbus, OH
**Specialty/Competency:** Operations **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 80% At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. In product development and manufacturing at PwC, you will specialise in improving product development and manufacturing processes. You will work closely with clients to analyse product development lifecycles, identify bottlenecks, and develop strategies to enhance speed to market, reduce costs, and improve quality. Working in this area, you will also provide guidance on implementing lean manufacturing principles, optimising supply chain integration, and leveraging digital technologies. **Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.** **Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:** **Lead in line with our values and brand.** **Develop new ideas, solutions, and structures; drive thought leadership.** **Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.** **Balance long-term, short-term, detail-oriented, and big picture thinking.** **Make strategic choices and drive change by addressing system-level enablers.** **Promote technological advances, creating an environment where people and technology thrive together.** **Identify gaps in the market and convert opportunities to success for the Firm.** **Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firm's code of conduct, and independence requirements.** Additional Job Description **Preferred Fields of Study** **Aerospace Engineering,Automotive Engineering,Biomedical Engineering,Chemical Engineering,Computer Engineering,Engineering,Engineering Mechanics,Engineering Physics,Industrial and Operations Engineering,Industrial Engineering,Materials Science and Engineering,Production Engineering,Project Engineering & Management,Mechanical Engineering,Biomedical Science,Computer and Information Science,Data Processing/Analytics/Science** **Preferred Knowledge/Skills** **Demonstrates knowledge and a proven record of success in or a desire to deliver advisory services in one of the following core industry sectors including, but not limited to:** **- Industrial: Automotive; Aerospace; Chemicals; Industrial Manufacturing; or, Construction;** **- Technology: Hardware/Electronics; Systems; Software; Semiconductor; or, Telecommunications;** **- Life Sciences: Pharma, Bio Pharma, & Specialty Pharma;ÊMedical Device, Medical Technology & Diagnostics; Generics; or, Animal Health; and,** **- Consumer Markets: Food & Beverage; Goods; or, Vertically Integrated Retail.** **Functional Experience:** **Demonstrates knowledge and a proven record of success in or a desire to deliver advisory services in the following capability areas:** **Experience in the pharmaceutical or medical device industry and/or top consulting firms with a focus on Pharma/Life Sciences.** **Experience with Quality IT systems (eQMS, Veeva, Trackwise, etc.).** **Knowledgeable in business processes in quality roles, manufacturing, or lab operations.** **Key experience: (e.g., process engineering, process validation) and strong management consulting intrinsics such as communication, adaptability, and learning agility.** **- Operations Excellence;** **- Maintenance & Reliability Management;** **- Digital Manufacturing; and,** **- Digital Automation.Demonstrates some proven abilities to collaborate and work with a diverse team including:** **- Basic problem solving and analysis skills;** **- Financial modeling skills;** **- Basic spreadsheet, presentation and document development skills;** **- Demonstrates the ability to build, maintain, and utilize networks of client relationships;** **- Interpersonal skills and proactive communication; and,** **- Collaborative and "can-do" mindset eager to take on challenges.** Job Requirements and Preferences Basic Qualifications Minimum Degree Required Bachelor's Degree Minimum Year(s) of Experience 8 year(s) Preferred Qualifications Degree Preferred Master's Degree Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************
$116k-149k yearly est. 54d ago
Operations - Executive Director, Transformation & Servicing Innovation
JPMC
Columbus, OH
We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate. As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists. Job Responsibilities Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs. Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations. Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations. Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance. Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency. Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems. Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions. Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience. Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes. Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations. Required qualifications, skills, and capabilities 15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence. Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities. Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management. Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution. Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance. Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations. Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls. Bachelor's degree required. Flexibility to travel as needed. Preferred qualifications, skills, and capabilities Master's degree in Business Administration, Engineering, or a related field is highly preferred;
$91k-146k yearly est. Auto-Apply 41d ago
Director, Growth Operations
Immuta 3.9
Columbus, OH
Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, and data activity monitoring and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA. • Customers simplify operations, improve data security, and unlock data's value. Customers include:Roche - Saved $50M by securely operationalizing data products and saving inventory.Thomson Reuters - Faster access to Snowflake data and a 60x increase in data usage resulting in greater productivity.Swedbank - 3x time saved setting up data security and self-service policy authoring. 2x more data use cases. 5x improvement in process efficiency. JB Hunt - Increased permitted use cases for cloud analytics by 100% by managing access to 100+ databases while achieving cost savings.• Technology partners include Snowflake, Databricks, AWS, Azure, Google Cloud, and Starburst. Immuta was recognized as the Snowflake Data Security Partner of the Year in June 2023.• Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine and BuiltIn as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies. • $267 million in total funding. Lead investors include NightDragon, Snowflake, and Databricks, along with additional funding from ServiceNow, Citi Ventures, Dell Technologies Capital, DFJ Growth, IAG, Intel Capital, March Capital, Okta Ventures, StepStone, Ten Eleven Ventures, and Wipro Ventures.• A hybrid workplace with offices in Boston, MA; Columbus, Ohio; College Park, Maryland. ABOUT OUR TEAM At Immuta, our Growth organization-spanning Marketing, Alliances, and Sales Development-fuels company momentum by connecting customers with the power of automated data provisioning. We're a fast-moving, collaborative team that thrives on precision, innovation, and measurable impact. YOUR ROLE As the Director, Growth Operations, you will play a pivotal role in driving the performance and efficiency of Immuta's Growth organization. Reporting to the SVP, Growth, you will collaborate closely with senior leadership, directors, and managers to optimize processes, enhance analytics, and strengthen alignment across teams. This role requires a balance of strategic thinking and operational execution. You will oversee the Sales Development team and lead key initiatives focused on pipeline generation, including outbound campaigns, event-driven activities, and inbound conversion optimization. You will also design and manage reporting frameworks, analytics, and technology investments that improve operational performance and decision-making.HOW YOU'LL MAKE AN IMPACT Partner across Product, Marketing, and Sales Development to design and implement programs that generate qualified pipeline and fuel business expansion. Standardize processes, enhance execution consistency, and lead continuous improvement initiatives that strengthen efficiency and performance. Lead data analysis efforts focused on internal processes, performance, and productivity to reveal trends, optimize productivity, and inform strategic decisions. Evaluate and implement tools and systems (including Salesforce, GTM systems, BI/AI tools) to improve visibility, forecasting, and execution. Guide the Sales Development team through data-driven coaching to achieve targets. WHAT YOU'LL OWN Lead the Sales Development team, overseeing inbound and outbound pipeline generation. Develop and deliver recurring pipeline and performance reports to support Sales, Marketing, and company-wide initiatives. Partner with the Growth and Data teams to create and maintain dashboards, metrics, and reporting frameworks. Support strategic planning and capacity modeling through data modeling, KPI tracking, and benchmarking. Participate in and lead process improvement projects to ensure continuous progress toward growth goals. WHAT WILL MAKE YOU STAND OUT 5+ years of experience in Sales Development (BDR/SDR) or Inside Sales, with 3+ years leading high-performing teams 3-5+ years of experience in Business Analytics or Growth Operations focused on marketing, sales, finance, or business operations. Proven experience in reporting and data analysis, with familiarity in AI or advanced analytics tools (AI experience required). Deep expertise with Salesforce, GTM technologies, and ChatGPT/Gemini. Exceptional organizational and time management skills, with strong attention to detail. Demonstrated ability to multitask, prioritize, and deliver results in a fast-paced environment. Strong sense of ownership and accountability, with a results-driven mindset. Passion for working with cutting-edge technology and data-driven processes. Advanced proficiency in spreadsheets and presentation software (e.g., Excel, Google Sheets, PowerPoint, or Slides). Benefits At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package given to all full time employees includes: - 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners)- Stock Options- Paid parental leave (Both Maternity and Paternity)- Unlimited Paid time off (U.S. based positions)- Learning and Development Resources Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.
$65k-115k yearly est. Auto-Apply 45d ago
Senior Cost / Pre-Con Manager - $4B Data Center Build
Irecruit.Co
Columbus, OH
Job Title: Senior Cost / Pre-Construction Manager Compensation: $180k - $200k Project: Confidential $4B Greenfield Data Center Build the Foundation for a Landmark Data Center Project. We're recruiting on behalf of a nationally recognized construction management firm - known for delivering some of the most complex and mission-critical data center programs in the U.S. As they expand operations in Columbus, OH, they are seeking a Senior Cost / Pre-Construction Manager to guide early-stage planning, budgeting, and preconstruction execution on a confidential $4B greenfield data center project. This is a high-impact opportunity to shape one of the largest data infrastructure builds in North America-working cross-functionally to drive cost certainty, design alignment, and schedule confidence before construction even begins. About the Role As the Senior Cost / Pre-Construction Manager, you'll serve as a strategic partner during the most critical early phases of the project lifecycle. You'll own the budgeting process, guide value engineering efforts, and align internal and external stakeholders on technical, financial, and operational outcomes. Your leadership will ensure a clear, achievable path from design through mobilization and ultimately to delivery. Key Responsibilities Lead the preconstruction process from conceptual design through GC mobilization Drive cost planning, estimate development, and constructability analysis Collaborate with cross-functional teams across design, engineering, finance, procurement, land enablement, and operations Guide subcontractor procurement and bid strategy in partnership with commercial and construction leads Manage design-phase budgets and use cost data to influence design decisions Create and manage tools for budget forecasting, cost analysis, and risk tracking Oversee contract administration, including scopes, change orders, and vendor agreements Build relationships with general contractors, MEP/CSA trades, consultants, and permitting authorities Represent project cost, budget, and readiness to senior leadership and external stakeholders Assist in development and implementation of best practices across preconstruction workflows Set expectations and frameworks that allow construction and commissioning phases to run with certainty Qualifications Bachelor's degree or equivalent in construction management, engineering, architecture, or a related field 9+ years of progressive experience in commercial construction with direct experience in cost and preconstruction management Deep understanding of estimating, bid packaging, GMP strategies, and procurement Strong grasp of project delivery methods (Design-Build, IPD, Design-Bid-Build) Familiarity with CM-at-Risk and open-book contracting models Data center or mission-critical project experience strongly preferred Competency in project controls, forecasting tools, and construction documentation Proficiency in Microsoft Excel, Microsoft Project, and construction management platforms Excellent verbal and written communication, stakeholder coordination, and leadership skills Experience managing cross-functional teams and influencing without direct authority Benefits 50% of employee & family health insurance premiums paid 50% of employee dental coverage paid 100% employer-paid basic life and AD&D insurance (up to $50,000) 401(k) with generous employer matching 80 hours vacation, 40 hours sick leave, and paid holidays (including one floating holiday) Clear advancement opportunities across a portfolio of high-profile infrastructure programs Want to shape a project before a shovel hits the ground? Apply now or message us to learn more about this opportunity.
$180k-200k yearly 60d+ ago
Fixed Ops Director
Freedomroads
Sunbury, OH
Camping World is seeking a Fixed Operations Director to join our growing team.As the Fixed Operations Director you will be responsible for delivering the highest level of customer satisfaction and profitability at our growing Service Center. You will support and manage the Service Manager(s) while driving profitability and ensuring customer satisfaction. What you'll do: Support and Manage the Service Manager(s) as part of the Fixed Operations team in the location Ensure a consistently high level of internal and external customer satisfaction throughout the service department Drive profitability through increased sales, gross profit, P&L management, and labor cost control Build a high performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy Create and maintain strong working relationships with external vendors Meet or exceed monthly budget projections Maintain a safe and functional working environment What you'll need to have for the role: Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment Knowledge of RV's and RV systems is a plus Strong written and verbal communication skills Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.) Intermediate or better skills in MS Office (Word, Excel, Outlook) Ability to read and analyze P&L reports Valid driver's license May lift up to 25 lbs and/or move up to 50 lbs. with assistive devices Prolonged periods of standing, stooping, crawling, and bending Exposure to heights and hazards related to working with electrical and welding equipment Environmental conditions include heat, cold, humidity, noise, dust and wetness General Compensation Disclosure The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $95,000 - $125,000+. In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ****************************** We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
$95k-125k yearly Auto-Apply 27d ago
Operations - Executive Director, Transformation & Servicing Innovation
Jpmorganchase 4.8
Columbus, OH
We're seeking an Executive Director, Transformation & Servicing Innovation to join our dynamic team. This is a critical role that will serve as a strategic partner to the Head of Servicing Operations and the Head of AI Strategy and Transformation, shaping the future of how we operate. As the Executive Director of Transformation & Servicing Innovation within the Transformation & Servicing Innovation team, you will be at the forefront of a pivotal period of strategic evolution, responsible for leading significant transformation across a massive 12,000+ Full-Time Equivalent organization, primarily composed of call center and back office agents. You will dramatically enhance our client service capabilities, instill a culture of continuous improvement, and champion innovative new ways of working, with a strong focus on leveraging cutting-edge Artificial Intelligence. This is more than just a leadership position; it's an opportunity to be the primary orchestrator of our Servicing Operations' transformation portfolio. You will bridge the gap between bold strategic vision and flawless operational execution, ensuring our client services remain at the pinnacle of efficiency, effectiveness, and customer satisfaction. If you thrive in complex environments, are a master influencer, and possess a relentless promote for impactful delivery, this role offers an unparalleled chance to make a profound impact on our Consumer and Community Banking client base and thousands of our front-line specialists. Job Responsibilities Define and Drive Strategic Transformation: Collaborate closely with leadership to identify and prioritize high-impact opportunities within Servicing Operations. Develop and execute a comprehensive transformation roadmap, with a strong focus on becoming an AI-enabled organization ready for future ways of working. Translate high-level goals into actionable initiatives, establishing clear, measurable KPIs. Champion AI and Emerging Technologies: Lead the strategic direction for leveraging AI, agentic capabilities, and large language models (LLMs) to unlock significant operational efficiencies and reshape future work practices within Servicing Operations. Orchestrate Transformation Initiatives: Take ownership as the central point of contact for Servicing Operations' transformation portfolio. Strategically organize and drive a robust portfolio of initiatives, ensuring rigorous tracking, on-time and on-budget delivery, and seamless integration into business operations. Lead Cross-Functional Change: Act as a local champion and primary integrator, fostering a culture of innovation and continuous improvement. Build strong coalitions across all organizational levels, effectively communicating the "why" behind changes, celebrating successes, and proactively mitigating resistance. Identify & Implement Operational Enhancements: Utilize data and analytics to pinpoint inefficiencies and areas for optimization within servicing operations. Champion the adoption of emerging technologies to boost productivity, elevate customer experience, and strengthen operational resiliency. Mitigate Risk & Ensure Compliance: Proactively identify and manage risks associated with transformation initiatives. Ensure unwavering compliance with regulatory, operational, and organizational policies throughout all changes to processes and systems. Foster Cross-Team Collaboration: Partner with Servicing Operations leaders, front-line managers, staff, and CCB Ops & Product Teams to uncover pain points, inform opportunities, and secure prioritization for AI and innovative solutions. Develop Data-Driven Business Cases: Create compelling, data-driven business cases for each proposed initiative, quantifying potential impacts across cost, expense savings, risk mitigation, and both customer and employee experience. Enhance Transparency & Buy-in: Establish routines to improve transparency of cross-firm initiatives within Servicing Operations. Provide regular, credible reporting on transformation progress to key strategic stakeholders, proving the value of our investments and ensuring strong buy-in from leadership and staff for smoother adoption of new technologies and processes. Drive Leadership Alignment & Representation: Report directly to the Head of Customer Service Strategy, Customer Experience, and Performance Excellence, with dotted line accountability into the Head of AI Strategy & Transformation Office. Act as a key representative for the Servicing Organization in senior leadership meetings, articulating and advancing Operations-led strategic initiatives through impactful executive-level presentations. Required qualifications, skills, and capabilities 15 years of progressive leadership experience with a strong focus on large-scale business transformation and operational excellence. Demonstrated expertise in large-scale client service environments (10,000+ employees), particularly within call centers and investigation operations, understanding their unique challenges and opportunities. Proven management consulting background with extensive experience in strategic problem-solving, organizational design, process re-engineering, and complex change management. Deep expertise in leading and driving organizational change, including cultural transformation, technology adoption, and workforce evolution. Strong track record of leveraging technology (especially AI/ML) to significantly improve efficiency, customer satisfaction, and operational performance. Exceptional strategic thinking and analytical skills, capable of translating complex data into actionable insights and strategic recommendations. Robust technology and operations knowledge, including expertise in policy, procedures, risk, and controls. Bachelor's degree required. Flexibility to travel as needed. Preferred qualifications, skills, and capabilities Master's degree in Business Administration, Engineering, or a related field is highly preferred;
$102k-150k yearly est. Auto-Apply 41d ago
Operations Manager, Jackpocket
Draftkings 4.0
Reynoldsburg, OH
At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together. The Crown Is Yours As an Operations Manager, you'll lead daily operations in our lottery fulfillment center, overseeing lottery ticket order processing and facility management to shape the future of Jackpocket, one of our newest and most exciting products. You'll mentor and develop your team, driving performance to meet both individual and center-wide goals while implementing best practices to ensure optimal efficiency. In this rapidly growing industry, you'll take ownership and make a direct impact to revolutionize the digital lottery courier experience for our customers. What You'll Do Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing. Train, mentor, and support ongoing professional development for team members to enhance performance. Establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center. Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment. Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues. Execute cash balance reporting and support various initiatives to support daily fulfillment center operations. Regularly communicate with regional and senior management to ensure alignment. What You'll Bring Bachelor's degree or equivalent experience with at least 3 years of operations and people management experience. Availability to support a continuous operation including nights, weekends, and holidays. Proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments. Strong experience in personnel management, including hiring, scheduling, team development, and performance management. Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel. Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently. #LI-SA2 Join Our Team We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role. The US base salary range for this full-time position is 60,400.00 USD - 75,500.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$46k-80k yearly est. Auto-Apply 11d ago
District Manager for Automotive Repair Company
ER Autocare
Plain City, OH
Job Description Join ER Autocare as a Full Time District Manager and become part of a dynamic team that is shaping the future of automotive repair in Plain City, Ohio! This onsite role offers a competitive salary ranging from $120,000 to $250,000 per year, reflecting our commitment to excellence and the value you bring to our multi-site operations. You'll thrive in an energetic and customer-focused environment where your leadership will directly impact our growth and client satisfaction. Embrace the opportunity to drive high performance while fostering a culture of humility and empathy. This is your chance to take charge in a forward-thinking company, collaborating with dedicated professionals who share your passion for automotive excellence and customer-centricity. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off. Join us and be part of a team that believes in doing the right thing while achieving domination in our industry! A little about ER Autocare We are a busy automotive repair company with 4 locations around Columbus, Ohio. We provide an upscale auto repair experience and we are "Masters Of Our Craft". Day to day as a District Manager for Automotive Repair Company As a Full Time District Manager at ER Autocare, you will collaborate closely with store managers to ensure optimal store performance across multiple locations. Your role will involve analyzing performance metrics and identifying innovative strategies to boost profitability, creating a thriving environment for both employees and customers. In addition, you will take an active role in recruiting and light HR functions, fostering a team that embodies our core values of excellence and integrity. Your leadership and insights will be crucial in maintaining high standards while promoting a positive, customer-centric culture that drives success throughout our stores. Are you the District Manager for Automotive Repair Company we're looking for? To excel as a Full Time District Manager at ER Autocare, you will need a unique blend of leadership and analytical skills. Strong interpersonal communication abilities are essential for building relationships with store managers and fostering a cohesive team culture. A keen business acumen will allow you to identify performance trends and develop strategies that enhance profitability effectively. Exceptional problem-solving skills will be vital for addressing challenges in a fast-paced environment. Additionally, an empathetic approach will help you connect with your team, ensuring a supportive work atmosphere. Flexibility and adaptability are crucial, as you will navigate various store dynamics while promoting high-performance standards consistent with our company values. Finally, a genuine passion for customer service will be instrumental in driving success across all locations. Your next step If you think this part-time job is a fit for what you are looking for, applying is a snap - just follow the instructions on this page. Good luck!
$120k-250k yearly 9d ago
CEN Operations Director
CCV 4.3
Columbus, OH
The Christian Education Network (CEN) Operations Director leads the operations of a multi-million-dollar Christian Education Network, including legal compliance, finance and financial reporting, information technology, and customer support. Responsibilities include maintaining compliance with accounting standards and regulations, managing donations and scholarship distributions, coordinating annual audits, maintaining compliance with regulatory code, and supporting financial reporting to stakeholders and leadership. Reports to: OCEN Executive Director Hours: Monday-Friday, 8:00am to 4:30pm Compensation: Full-time, Salaried/Exempt Location: CCV Office in Columbus, Ohio, with Occasional Statewide Travel Benefits: PTO (Paid Time Off), 10 Paid Holidays, Monthly Cell Phone Allotment, Mileage, Health, Vision, and Dental Insurance (CCV covers 75% of premium), Life Insurance, 3% Match on Retirement Plan Available after 1 Year Key Responsibilities Provide oversight, control, and efficiency for the operations of a multi-million-dollar Christian Education Network. Ensure legal compliance across all network operations. Maintain accurate financial reports in accordance with generally accepted accounting principles. Ensure all donations are properly receipted and attributed to the correct state and school as designated by the donor. Account for all scholarship payments made to participating schools. Oversee the full scholarship cycle, including application collection, eligibility verification, and award disbursement in accordance with state regulations and CEN policies. Lead the selection and coordination of an annual audit by a third-party agency. In partnership with the CEN Legal Team, develop contracts and agreements with partners and ensure legal compliance of all SGO activity. Oversee the efficient operation of all information technology systems. Maintain high-quality partnership services and support. Contribute to the preparation of the annual report for stakeholders. Provide systems support necessary for the growth and expansion of the network nationwide. Other duties as assigned. Job Qualifications & Requirements Skills and Experience Degree in finance or accounting required. CPA license preferred. 3-5+ years of accounting experience. Proficiency in managing the flow of large sums of money. Ability to create appropriate reports to CEN leadership and board. Character and Spiritual Mature Christian, currently attending or pursuing attendance in a local church. Agreement with and adherence to CCV's Statement of Faith and Code of Conduct. Demonstrated commitment to CCV's mission and position on Core Issues. Ability to work discreetly with confidential information. Trustworthy, responsible, tactful, diplomatic, and focused on building consensus rather than emphasizing differences. Maintain a high level of professionalism focused on client/constituent relationships.
$74k-106k yearly est. 56d ago
Operations Manager
Scene 75 Columbus Entertainment Center 3.7
Dublin, OH
Job Description Operations Manager Type - FT Salary Five Star Parks & Attractions, a trailblazer in the amusement and hospitality industry, is more than just a rating; it's a dynamic workplace where enjoyment and excellence converge. Actively involved in creating vibrant amusement park locations, we are the force behind superior entertainment experiences and lasting success. With a proud portfolio of unparalleled FEC brands, we ensure unforgettable moments at every location. Our commitment to safety, trust, and pride in our work creates a warm and inclusive environment where guests are treated like friends. At Five Star Parks & Attractions, we embrace empathy, acknowledge possibilities for all, and celebrate the unique payoff for each individual guest. Join us in a workplace that's not only safe & secure but also FUN, where every day is exciting. Job Summary: We are seeking a dynamic Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations. Accountabilities: Supervise a diverse team of 15-50+ employees, ensuring seamless daily operations and maintaining a high standard of customer service. Maintain accurate records of employee attendance and performance metrics on a daily basis. Conduct periodic checks on attraction operators to ensure the safe and efficient operation of all attractions. Train and communicate regularly with Shift Lead and Front Desk Lead positions to align on goals and strategies. Principal Duties and Responsibilities: Plan and organize day-to-day operations to optimize productivity and efficiency across all attractions. Implement strategies to enhance team performance, safety protocols, and customer service initiatives. Foster a culture of teamwork and open communication among team members to drive engagement and satisfaction. Maintain a proactive safety-focused attitude, ensuring that all operations comply with safety standards. Oversee specific roles such as scheduling, inventory control, and supply management to ensure smooth operations. Serve as the point of contact for special projects, holiday operations, and any emergency situations that may arise. Skills/Competencies Required: Strong leadership and team management abilities, with a focus on developing talent and fostering a positive work environment. Excellent attention to detail and a commitment to operational excellence. Passion for hospitality and delivering exceptional customer service. Effective time management skills and the ability to prioritize tasks in a fast-paced environment. Strong communication skills, with the ability to motivate and inspire a diverse team. Education, Qualifications, and Experience: Must be at least 21 years of age. Must have a high school diploma or GED; or equivalent combination of relevant education and experience. Must have at least one year of management or supervisory experience. Experience in Restaurant/Food & Beverage Management is required. Must be able to work weekends and holidays. Must be able to work up to 45 hours per week, available every weekend. Able to stand for long periods of time. Able to lift 39lbs unaided. Valid driver's license required. Authorized to work in the United States. Five Star Parks Benefits Overview At five star parks, our comprehensive benefits package is designed to support the well-being, growth, and long-term success of our team members. We offer competitive compensation, health coverage , flexible work arrangements, and opportunities for professional development - all aimed at prioritizing what matters most to our employees. Full-time employees are eligible for a wide range of benefits including medical insurance, HSA, dental, vision, life insurance & AD&D, Aflac supplemental plans, and participation in our 401(k) retirement plan after one year of service and meeting age requirements. Generous time-off policies, including paid time off and sick leave, help ensure a healthy work-life balance. Part-time employees may also enroll in Aflac plans and are eligible for the 401(k) plan once they meet the one-year service and age eligibility criteria. Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply. Five Star Parks & Attractions participates in the E-Verify program. APPLY NOW!
$41k-68k yearly est. 30d ago
Senior Manager-Payments Consulting- US Debit
American Express 4.8
Columbus, OH
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?** + Advance adoption of Amex debit capabilities + Manage processing partner relationships, integrations, and compliance; regularly engage with external partners on debit + Develop thorough documentation and operationally sustainable processes to ensure consistent results + Negotiate complex contracts with partners and customers + Create and expand relationships with key external debit partners + Develop technical proficiency and requisite fluency with network capabilities, including connectivity, specifications, and processes + Collaborate broadly, sharing roadmap and interoperability considerations, and thought-leadership regarding U.S. debit norms + Build strong positive relationships within Amex, including network, issuing, legal, pricing, policy, technology, and relationship management teams + Maintain deep and current knowledge about the payment services industry, debit and U.S. market trends, new and existing technologies, products, and services **Minimum Qualifications:** + Minimum 3 years' experience in the processing and acquiring of U.S. debit cards with processor, debit network, or acquirer + Sound technical aptitude, analytical, and problem-solving skills + Demonstrated ability to guide, contribute to, and execute on strategies to deliver outcomes aligned to business goals in matrixed organizations + Experience negotiating complex contracts with partners and/or customers + Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners + Track record of leading through change, challenging the status quo, and leading and producing results with or without authority + Excellent communication and interpersonal skills with the ability to articulate and illustrate complex issues in a simple, non-technical manner + Strong work ethic and organizational skills, with high level of intellectual curiosity, initiative, drive, and attention to detail + Potential travel required within U.S. (~10%) + Bachelor's degree or equivalent industry experience required. **Preferred Qualifications:** + Expansive and active network across payments industry. **Qualifications** Salary Range: $103,750.00 to $174,750.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site . American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the " Know Your Rights " poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. **Job:** Network **Primary Location:** United States **Other Locations:** US-Arizona-Phoenix, US-New York-New York **Schedule** Full-time **Req ID:** 25021234
$103.8k-174.8k yearly 37d ago
Operational Site Manager-West
Hearthstone Holdings
Pleasantville, OH
The Operational Site Manager will oversee the daily operations of Northeast Ohio Natural Gas, ensuring the safe, efficient, and reliable delivery of natural gas services. This position requires a strategic leader with a strong commitment to safety, regulatory compliance, and operational excellence. The ideal candidate will have hands-on experience in natural gas utilities, team management, and project execution in alignment with company goals. DUTIES & RESPONSIBILITIES Operational Oversight: Direct and coordinate all site operations, including pipeline maintenance, meter installations, gas distribution, and emergency response. Monitor and optimize operational workflows to improve efficiency and reduce downtime. Safety & Compliance: Ensure strict adherence to federal, state, and local regulations, including OSHA and DOT standards. Lead safety initiatives, conduct regular audits, and maintain an incident-free workplace. Team Leadership: Supervise and mentor site personnel, including technicians, engineers, and administrative staff. Develop training programs to enhance team skills and maintain high safety standards. Budget & Resource Management: Prepare and manage site operational budgets, ensuring cost efficiency. Oversee resource allocation, including equipment, tools, and manpower, to meet operational needs. Stakeholder Communication: Collaborate with cross-functional teams, including engineering, customer service, and regulatory affairs. Act as a key liaison between site operations and senior management, providing updates on performance metrics and operational challenges. Crisis Management: Lead site responses during natural disasters or other emergencies, ensuring continuity of gas services. Develop and implement contingency plans for unexpected operational disruptions. SUPERVISORY RESPONSIBILITIES The team member in this role will: have supervisory responsibilities, managing multiple teams and locations REQUIRED SKILLS & ABILITIES In-depth knowledge of natural gas systems, regulatory requirements, and safety standards. Strong leadership skills with the ability to manage and motivate diverse teams. Excellent problem-solving, decision-making, and communication skills. Proficiency in relevant software (e.g., SCADA, GIS, asset management systems). EDUCATION & WORK EXPERIENCE Bachelor's degree in engineering, operations management, or a related field (or equivalent experience) preferred. 5+ years of experience in natural gas utilities or related industries, with at least 2 years in a supervisory/management role. Experience with lean operations or process improvement methodologies. Familiarity with environmental regulations related to natural gas utilities. PHYSICAL REQUIREMENTS Ability to work in outdoor environments and varying weather conditions. On-call availability for emergency situations. Travel to multiple site locations as required. WORK CONTEXT Minimum travel for work-related purposes is expected 50% of the time, which includes some overnight visits to locations and industry events. This is a full-time exempt salaried position
$74k-126k yearly est. 60d+ ago
Director of Branch Operations (PTA/COTA Leadership)
Freedom Caregivers
Mount Vernon, OH
Job Posting: Director of Branch Operations (PTA/COTA Leadership) Job Type: Full-Time At Freedom Caregivers, we provide exceptional home care with heart. We're seeking a motivated, compassionate, and experienced professional to join our team in a dual role combining administrative leadership and clinical oversight. This position offers the opportunity to impact both client care and branch operations while advancing your career in home health. What You'll Do: Administrative Leadership: Oversee operational procedures, compliance, and financial management. Ensure Agency policies, procedures, and branch strategies align with overall mission and goals. Provide on-site presence and daily oversight to support staffing, census management, and client satisfaction. Provide administrative support, including scheduling and documentation. Manage branch KPIs, budgeting reports, and operational adjustments as needed. Interview, hire, supervise, and develop branch staff while promoting a positive work culture. Complete payroll, billing, and reporting tasks, resolving discrepancies as necessary. Attend local marketing and recruiting events to drive growth. Clinical Leadership (PTA/COTA Focus): Oversee, create and maintain client care plans based on assessments and needs. Conduct supervisory visits and ensure top-quality care standards are met. Support caregivers through training, coaching, and feedback. Serve as a liaison between clients, families, and healthcare professionals. Identify and address safety concerns in client homes. Why Join Freedom Caregivers: Leadership growth opportunities within an expanding agency. Supportive, team-oriented environment. Competitive pay and mileage reimbursement. Flexible scheduling and work-life balance. Opportunity to make a meaningful impact in the lives of clients, families, and caregivers. Equal Opportunity Employer: Freedom Caregivers, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply Today: Join our team and help us continue our mission of providing exceptional home care with heart! Requirements What You Bring: Licensed PTA or COTA in Ohio (active license required). At least 1 year of experience in healthcare, long-term care, rehab, or home health. Strong leadership, communication, and problem-solving skills. Ability to manage multiple priorities, work independently, and adapt to change. Proficiency with Microsoft Office and other software applications. Reliable transportation, valid driver's license, and auto insurance. Positive, entrepreneurial mindset with a passion for high-quality care. Preferred Qualifications: Supervisory or management experience. Recruiting and hiring experience. Knowledge of local healthcare resources and businesses. Associate's or Bachelor's degree in a relevant field. Physical Requirements: Ability to sit, stand, walk, reach, stoop, kneel, crouch, and carry up to 25 lbs. Ability to operate a vehicle and travel up to 75% of the time. Comfortable standing for 60-90 minutes and walking on uneven surfaces up to 1,000 feet.
$67k-119k yearly est. 32d ago

Learn more about manager of operations excellence jobs

Zippia Careers
Executive Management Industry
Manager Of Operations Excellence Jobs
Manager Of Operations Excellence Full Time Jobs

Updated December 13, 2025

Browse executive management jobs

Manager of operations excellence full time jobs

Manager, Associate Measurement Lead, Media

EMS Operations Manager

Business Manager Contracts - Power Generation

Operations Manager

Business Operations Manager

Independent Operator - Store Manager

District Manager - West Virginia & Ohio Valley Region

Operations Consulting - Manufacturing Excellence (Quality Control) - Director

Operations - Executive Director, Transformation & Servicing Innovation

Director, Growth Operations

Senior Cost / Pre-Con Manager - $4B Data Center Build

Fixed Ops Director

Operations - Executive Director, Transformation & Servicing Innovation

Operations Manager, Jackpocket

District Manager for Automotive Repair Company

CEN Operations Director

Operations Manager

Senior Manager-Payments Consulting- US Debit

Operational Site Manager-West

Director of Branch Operations (PTA/COTA Leadership)

Learn more about manager of operations excellence jobs

Full Time Manager Of Operations Excellence jobs

Manager Of Operations Excellence related careers

Manager Of Operations Excellence related jobs

What similar roles do