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Manager of operations excellence vs operations support manager

The differences between managers of operations excellence and operations support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a manager of operations excellence and an operations support manager. Additionally, a manager of operations excellence has an average salary of $109,903, which is higher than the $79,730 average annual salary of an operations support manager.

The top three skills for a manager of operations excellence include continuous improvement, sigma and lean six sigma. The most important skills for an operations support manager are customer service, project management, and human resources.

Manager of operations excellence vs operations support manager overview

Manager Of Operations ExcellenceOperations Support Manager
Yearly salary$109,903$79,730
Hourly rate$52.84$38.33
Growth rate6%6%
Number of jobs229,541376,894
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 65%
Average age4444
Years of experience66

What does a manager of operations excellence do?

A manager of operational excellence is in charge of devising strategies to optimize business procedures, ensuring efficiency and smooth workflow. Typically, their responsibilities revolve around conducting research and analysis to identify the strength and weaknesses of operations, finding areas needing enhancement, developing and executing improvement projects, setting goals and objectives, and coordinating with internal and external parties. Furthermore, as a manager, it is essential to lead and encourage the workforce to reach goals, all while implementing the company's policies and regulations.

What does an operations support manager do?

Operations Support Managers are employees who handle different support initiatives for the employees or operations-related departments. These support initiatives may come in people management and upskilling, IT infrastructure assistance, or process improvement, among others. Operations Support Managers must have a deep understanding of company operations and the employees' needs. They manage processes and standards to ensure that company operations are fully supported and will not be disrupted. They resolve concerns and anticipate problems that may come. They can plan and create safeguards to ensure that such problems will not arise in the future.

Manager of operations excellence vs operations support manager salary

Managers of operations excellence and operations support managers have different pay scales, as shown below.

Manager Of Operations ExcellenceOperations Support Manager
Average salary$109,903$79,730
Salary rangeBetween $82,000 And $145,000Between $47,000 And $133,000
Highest paying CitySan Mateo, CASan Bruno, CA
Highest paying stateCaliforniaCalifornia
Best paying companyWalmartMeta
Best paying industryProfessionalTechnology

Differences between manager of operations excellence and operations support manager education

There are a few differences between a manager of operations excellence and an operations support manager in terms of educational background:

Manager Of Operations ExcellenceOperations Support Manager
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 65%
Most common majorBusinessBusiness
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Manager of operations excellence vs operations support manager demographics

Here are the differences between managers of operations excellence' and operations support managers' demographics:

Manager Of Operations ExcellenceOperations Support Manager
Average age4444
Gender ratioMale, 68.3% Female, 31.7%Male, 64.8% Female, 35.2%
Race ratioBlack or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.3% White, 67.6% American Indian and Alaska Native, 0.5%Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.1% Asian, 6.4% White, 67.5% American Indian and Alaska Native, 0.5%
LGBT Percentage10%10%

Differences between manager of operations excellence and operations support manager duties and responsibilities

Manager of operations excellence example responsibilities.

  • Refine roles, responsibilities and lead the restructuring efforts to earn ISO certification.
  • Manage the complete order processing from quote to cash for direct sales outside of the Americas.
  • Manage payroll distribution process ensuring timeliness, accuracy, and confidentiality to protect client's privacy and prevent liability of exposure.
  • Define KPIs in various business to measure service and performance levels.
  • Implement a dashboard for all KPIs across the company enabling review & replication across all facilities
  • Analyze and improve enterprise wide processes and artifacts, adhering to ISO 9001 and ABB global standards.
  • Show more

Operations support manager example responsibilities.

  • Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
  • Develop desktop images for PC's and laptops.
  • Exceed team goals and KPIs despite reduction in force, budget, and increase work load.
  • Develop and maintain work schedules, interview and hire personnel, and monitored/control payroll expenses.
  • Develop customer experience strategy and translate it into operative plans and KPIs for each operator.
  • Design and develop online employee database / biography system including ldap-base auto updating capabilities to enable user upload of custom data.
  • Show more

Manager of operations excellence vs operations support manager skills

Common manager of operations excellence skills
  • Continuous Improvement, 14%
  • Sigma, 10%
  • Lean Six Sigma, 10%
  • Project Management, 9%
  • Lean Manufacturing, 6%
  • Shared Services, 5%
Common operations support manager skills
  • Customer Service, 15%
  • Project Management, 6%
  • Human Resources, 6%
  • Professional Development, 5%
  • Support Operations, 4%
  • Process Improvement, 4%

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