Manager of special events job description

September 2022

Primary Purpose:

The Special Events Manager develops and implements strategies for the Museum to maximize the profitability of rental events while providing excellent service to internal and external clients. This position also oversees Special Events staff.

Essential Functions:

• Coordinate event sales of the Museum’s main courtyard, the theater, and the glass studio. Responsible for a variety of sales initiatives, including sales calls, setting up appointments, sending out quotations, etc. in order to achieve revenue targets.
• Guide clients through the event process including answering initial event inquiries, engaging clients with facility tours, executing contracts, answering questions throughout the planning process, organizing detailed walk through meetings, and providing these details to the Event Supervisor who will be on site during the event. Follow up with clients after the event to measure and improve client satisfaction.
• Ensure compliance with Museum policies and procedures while providing the highest level of service to clients.
• Manages Events Department budget; utilizes and manages a small marketing budget to get the highest return on investment.
• Build strong relationships with clients and vendors.
• Schedule, supervise, and coordinate Special Events Coordinator and Event Supervisors. Serve as the primary point of contact with the Events Department. Assist other Museum departments in the planning and execution their events, including ordering supplies, assisting with room layout, providing staff, and working a variety of events.
• Manage the Museum’s master calendar.
• Complete thorough work orders and other paperwork to communicate effectively with event supervisors and all Museum departments.
• Serve as the Event Supervisor at various rental and internal events.
• Attend and represent the Museum at trade shows.
• Coordinate the biennial in house bridal show.
• Perform other duties as assigned or required.

Required Education/Experience:

High School diploma or equivalent is required, BA/BS strongly preferred. 3-5 years previous work experience in related events, sales, customer service, and/or hospitality is required. Management experience a must, as is demonstrated ability to supervise staff and delegate efficiently. Theater experience preferred. Must be highly organized and detail-oriented with excellent communication and presentation skills. Must be able to manage multiple tasks simultaneously and juggle multiple, competing priorities. A mature professional attitude is essential, as is a proven history of sales success. Must be proficient in the use of MS Office, including Word, Excel, and Outlook.

Working Conditions:

This position is based in a busy office environment. Due to the nature of the position, working hours and days are likely to be adapted to accommodate the Special Events schedule.

Physical Requirements:

Must be able to lift and carry awkward items weighing up to 50 lbs, including up and down stairs. Requires intermittent standing, walking, sitting, squatting, stretching, and bending throughout the workday. Must be able to see and hear, or use prosthetics that will enable these senses to function adequately to assure that the requirements of this position can be fully met.

What you will be doing:

* Work with leadership to carry out Company directives and incentives to drive business.
* Analyze information and processes and develop more effective or efficient processes and strategies.
* Generate reports and present information to upper-level managers or other parties.
* Responsible for the hiring, training, coaching and counseling process of team members, to ensure performance standards are met.
* Maximizes profitability by controlling expenses and efficiently managing operational staff.
* Approve timecards and manage labor hours.
* Manage annual operating budget and expenditures.
* Compile location sales data and coordinate with the Company's audit team to ensure all revenue is captured timely and accurately.
* Work with vendors to ensure that the property is adequately supplied (uniforms, signage, etc.).
* Report all maintenance and equipment repairs to the client and assist as needed
* Maintain continual communication with the client, guests, and corporate leadership.

What we are looking for:

* Strong understanding of business management, financial, and leadership principles.
* Excellent communication, leadership, coaching, and conflict resolution skills.
* Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.
* Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
* Commitment to providing exceptional service to customers and support to staff members.
* Must have and maintain a valid driver's license.
* Must be able to drive a manual transmission vehicle.
* Must have at least 3 years of managerial experience.
* Knowledge of and working skills in Microsoft Office Suite.
* Prior experience working within the hotel / hospitality industry is preferred.
* A 4-year degree is preferred but not required.

What you will receive in return:

* The Company provides a full range of benefits, such as paid vacation, sick and holidays, as well as health insurance plans, life insurance options, including a 401K plan.
* The building of supportive, professional relationships.
* Job training and career development.
* Ability to participate in the Company's bonus program.

Ace Parking is an Affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of The U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply. (EEO/M/F/V/D)

**ESSENTIAL JOB FUNCTIONS**

+ Work directly with the Director of Promotions and Special events team to plan, organize, and execute signature events, theme nights and special projects throughout the season.

+ Assist with the planning and execution of TigerFest, including communication with vendors regarding design, build and infrastructure of event. Work closely with Park Operations and creative vendor to build autograph stations and ensures autograph language and guidelines align with legal expectations.

+ Organize and execute a minimum of seven theme nights and two signature events, including event concept development, sponsor integration, communication of event details internally and externally, and day of event execution.

+ Work with Director of Promotions and Special Events to manage season long budgets, including credit card detailing and monitoring, and overall annual budgeting process.

+ Oversees the Special Events Coordinator in several functions including day-to-day oversight of master promotions schedule and asset inventory, scheduling and organization of homestand meetings and all internal communications pertaining to each homestand.

+ Manages all aspects of the Detroit Tigers Kids Club including development of annual membership elements, database management, special event coordination, sponsor integration, budgeting, oversight of Kids Club kiosk and member in-park activities, etc.

+ Provides support to the Director of Promotions and Special Events on the development and execution of Gen Z Ambassador Program.

+ Assists Director of Promotions and Special Events with the coordination, budgeting, timelines and distribution of all promotional gate giveaways. Communicates with sponsorship department for each item to align with partner budgets, creative and approval timelines.

+ Manages all aspects of club game day promotions team (Energy Squad) including auditions, orientation, uniform ordering and maintenance, sponsor integration, team scheduling, staffing and day of game activities.

+ Creates, executes, and manages revenue generating program for the Energy Squad to include external, non-game day appearances.

+ Manages storage cage and inventory of all assets including promotional items, marketing collateral, banners, event staging materials, etc.

+ Assist with the execution of promotional activities for all 81 home games, including pregame ceremonies, first pitches, national anthem performances and all in game promotions and sponsor related activations.

**Req Number:**

7064BR

**City:**

Detroit

**State:**

Michigan

**Posted Job Title:**

Promotions & Special Events Manager

**Business Unit:**

Detroit Tigers