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Become A Manager On Duty

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Working As A Manager On Duty

  • Performing for or Working Directly with the Public
  • Interacting With Computers
  • Making Decisions and Solving Problems
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Make Decisions

  • $48,000

    Average Salary

What Does A Manager On Duty Do

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. Lodging managers also ensure that the establishment is run efficiently and profitably.

Duties

Lodging managers typically do the following:

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Ensure that company standards for guest services, décor, and housekeeping are met
  • Answer questions from guests about hotel policies and services
  • Keep track of how much money the hotel or lodging facility is making
  • Interview, hire, train, and sometimes fire staff members
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Coordinate front-office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments

A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests on vacation or business travel. Lodging managers occasionally greet and register guests. They also try to make sure that guests have a good experience.

Lodging establishments vary in size, from independently owned bed and breakfasts to motels with just a few rooms or to hotels that can hold more than 1,000 guests. Services can vary by providing a room, granting access to a swimming pool, offering a free breakfast, having a full-service restaurant, having a lobby, operating a casino, and hosting conventions.

Many lodging managers use online social media for marketing purposes.

The following are examples of types of lodging managers:

General managers oversee all lodging operations at a property. At large hotels with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include housekeeping, human resources, administration, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities. For more information, see the profiles on human resources managers; public relations and fundraising managers; financial managers; advertising, promotions, and marketing managers; and food service managers.

Revenue managers work in financial management, monitoring room sales and reservations, overseeing accounting and cash-flow matters at the hotel, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.

Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-office managers are also responsible for adjusting bills.

Convention service managers coordinate the activities of various departments, to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the groups will need, such as catering or audiovisual requirements. During a meeting or event, they resolve unexpected problems and ensure that hotel operations meet a group’s expectations.

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How To Become A Manager On Duty

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, some states and the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing and sales, housekeeping, food service management and catering, and hotel maintenance and engineering. System’s training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide fewer services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) offered by the American Hotel & Lodging Educational Institute (AHLEI). The HTMP is a 2-year program that teaches management principles and leads to professional certification, the Certified Hospitality & Tourism Management Professional. College students and working professionals can also obtain the Certification in Hotel Industry Analytics (CHIA) through AHLEI.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have excellent customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

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Average Length of Employment
General Manager 4.9 years
Manager 3.9 years
Front End Manager 3.6 years
Lead Manager 3.2 years
Manager On Duty 3.0 years
Evening Manager 3.0 years
Associate Manager 3.0 years
Floor Supervisor 2.9 years
Night Manager 2.9 years
Floor Manager 2.8 years
Shift Lead Manager 2.5 years
Overnight Manager 2.4 years
Acting Manager 2.4 years
Top Careers Before Manager On Duty
Cashier 13.7%
Manager 7.7%
Server 6.6%
Internship 5.5%
Supervisor 4.7%
Volunteer 2.1%
Top Careers After Manager On Duty
Cashier 9.1%
Manager 8.1%
Server 5.0%
Supervisor 3.5%
Internship 3.0%
Bartender 2.4%

Do you work as a Manager On Duty?

Average Yearly Salary
$48,000
Show Salaries
$26,000
Min 10%
$48,000
Median 50%
$48,000
Median 50%
$48,000
Median 50%
$48,000
Median 50%
$48,000
Median 50%
$48,000
Median 50%
$48,000
Median 50%
$88,000
Max 90%
Best Paying Company
Delta Air Lines
Highest Paying City
Gilroy, CA
Highest Paying State
Hawaii
Avg Experience Level
2.7 years
How much does a Manager On Duty make at top companies?
The national average salary for a Manager On Duty in the United States is $48,671 per year or $23 per hour. Those in the bottom 10 percent make under $26,000 a year, and the top 10 percent make over $88,000.

Real Manager On Duty Salaries

Job Title Company Location Start Date Salary
Duty Manager Nokia Siemens Networks Us LLC Irving, TX Oct 17, 2011 $84,989
Manager On Duty St. Regis Princeville Resort Princeville, HI Nov 01, 2012 $50,000
HCC Duty Manager Lan Cargo S.A. Miami, FL Sep 03, 2015 $48,000
HCC Duty Manager Lan Cargo S.A. Miami, FL Oct 15, 2015 $48,000
HCC Duty Manager Lan Cargo S.A. Miami, FL Sep 06, 2014 $48,000
Manager On Duty Sheraton Operating Corp Dana Point, CA Apr 20, 2012 $48,000
Manager On Duty Highgate Oxford Management Company LLC New York, NY Oct 01, 2012 $46,280
Manager On Duty Sheraton Operating Corp Dana Point, CA Aug 27, 2012 $45,625
Manager On Duty Hotel Grand Central, LLC New York, NY Sep 15, 2010 $44,408
Latin America Duty Free Manager L Occitane Americas Export and Travel Retail Inc. Miami, FL Dec 01, 2011 $44,000
Latin America Duty Free Manager L Occitane Americas Export and Travel Retail Inc. Miami, FL Sep 07, 2012 $44,000

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Top Skills for A Manager On Duty

  1. Customer Service
  2. Guest Satisfaction
  3. Front Desk
You can check out examples of real life uses of top skills on resumes here:
  • Provide public relations and quality customer service in oral and written communication.
  • Implemented appropriate service recovery guidelines in order to ensure total guest satisfaction.
  • Monitored facility operations, customer experience, security, daily reports, inventory and front desk scheduling.
  • Ensured facility and safety procedures were adhered to.
  • Complete inventory control by managing stock room and ensured 24- hour freight flow turn around of merchandise to sales floor.

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Top 10 Best States for Managers On Duty

  1. Louisiana
  2. Hawaii
  3. Delaware
  4. Alabama
  5. New Mexico
  6. Tennessee
  7. Georgia
  8. South Dakota
  9. Alaska
  10. North Carolina
  • (1,780 jobs)
  • (378 jobs)
  • (392 jobs)
  • (1,694 jobs)
  • (802 jobs)
  • (2,384 jobs)
  • (3,838 jobs)
  • (281 jobs)
  • (152 jobs)
  • (3,629 jobs)

Manager On Duty Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 10,267 Manager On Duty resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Manager On Duty Resume

View Resume Examples

Manager On Duty Demographics

Gender

Female

48.7%

Male

42.7%

Unknown

8.7%
Ethnicity

White

60.2%

Hispanic or Latino

17.1%

Black or African American

11.3%

Asian

7.5%

Unknown

4.0%
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Foreign Languages Spoken

Spanish

56.7%

French

10.0%

German

4.4%

Portuguese

4.2%

Chinese

3.1%

Japanese

3.1%

Mandarin

2.8%

Arabic

2.8%

Hindi

1.7%

Korean

1.7%

Russian

1.7%

Greek

1.4%

Italian

1.4%

Polish

1.1%

Dutch

0.8%

Carrier

0.8%

Urdu

0.8%

Swedish

0.6%

Hebrew

0.6%

Dari

0.6%
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Manager On Duty Education

Schools

University of Phoenix

21.8%

George Mason University

9.0%

University of Central Florida

4.8%

University of Houston

4.7%

Southern New Hampshire University

4.5%

Northern Virginia Community College

4.5%

Florida International University

4.3%

The Academy

4.2%

Johnson & Wales University

4.0%

University of North Texas

3.8%

Texas A&M University

3.8%

Pennsylvania State University

3.8%

Arizona State University

3.5%

Miami Dade College

3.5%

San Francisco State University

3.3%

Ball State University

3.3%

University of South Florida

3.3%

Georgia State University

3.3%

Stephen F Austin State University

3.2%

Liberty University

3.2%
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Majors

Business

27.1%

Hospitality Management

6.4%

Psychology

6.1%

Criminal Justice

5.8%

Health Care Administration

5.7%

Accounting

5.1%

Management

4.9%

Communication

4.8%

Nursing

4.1%

General Studies

3.9%

Kinesiology

3.9%

Marketing

3.8%

Liberal Arts

2.8%

Medical Assisting Services

2.7%

English

2.7%

Finance

2.2%

Graphic Design

2.1%

Political Science

2.1%

History

2.1%

Human Resources Management

1.8%
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Degrees

Bachelors

41.2%

Other

28.7%

Associate

14.2%

Masters

8.2%

Certificate

4.4%

Diploma

2.2%

Doctorate

0.6%

License

0.5%
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