Manager on duty resume examples for 2025

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Updated March 26, 2025

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Manager on duty resume

Eric Powell

(430) 555-1135 | epowell@example.com

Chicago, IL | 9064 E. Main St. - 82897

Work experience

2019 - Present
Manager On Duty, Burger King - Chicago, IL
- Recorded customer orders and repeated them back clear, in understandable manner, procecessed paymentsand responded appropriately to guest concerns.
- Train and help hire new employees while maintaining positivity and patience according to company standards.
- Resolved customer complaints and provided outstanding customer service.
2011 - 2019
Housekeeper Supervisor, BAYMONT - Jackson, MS
- Folded laundry: lines, towels, etc Kept public areas clean Protected hotel and guest property
- Maintain good communication and customer Service with co-workers and the public
- Managed housekeepers in a retirement community that also had assisted living and memory support.
- Managed up to 15 staff members on a daily basis.
2010 - 2011
Front Desk Agent, LA Fitness - Orlando, FL
- Perform CPR and First Aid when necessary
- Perform various administrative tasks as assigned.
- Team Player, excels in communication
2009 - 2010
Breakfast Attendant, The Walt Disney Company - Orlando, FL
- Recognized by managers for excellent guest service as well as achieving timely guest assistance.
- Operated a ride safely and explained safety procedures so the guests could feel relaxed and enjoy their time on the attraction.
- Provide outstanding guest service using the 4 keys basics, along with The Disney Values.
- Maintain high levels of Guest Service for all guests in a multitude of environments and situations.
- Provided excellent guest service interactions.
- Ensured all dishes were clean and all food was fresh.

Skills

CPR
Lobby Area
Loss Prevention
Different Departments
Guest Rooms
Daily Reports
Retail Sales
Maintenance Staff
Food Service
Hotel Services

Education

High School Diploma, (2009 - 2009)
,

Manager on duty resume

Kenneth Johnson

(240) 555-0281 | kjohnson@example.com

Savannah, GA | 29056 W. Main St. - 60220

Work experience

2020 - Present
Manager On Duty, Citi Trends - Savannah, GA
- Maintain high standard of customer service including greeting customers, register/check out, customer layaways, refunds and exchanges.
- Assist store management in recruitment, training, and coaching efforts.
- Monitor shrink in the department and implement new procedures to help reduce loss.
- Interviewed candidates for sales floor position.
2017 - 2020
Shift Manager, Kutztown University of Pennsylvania - Reading, PA
- Provided excellent customer service while representing the company.
- Supervised event staff, in charge of event scheduling, accounts receivable, and inventory.
- Determined customer service needs and information for customers.
- Audited and balanced cash receipts Prepared shipment invoicing Handled customer complaints, prepared and distributed food
2013 - 2017
Supervisor, Kutztown University of Pennsylvania - Reading, PA
- Ensured that proper security procedures are in place to protect employees, customers and company assets.
- Ensured patient satisfaction through providing empathetic and caring customer service.
- Interfaced daily and effectively with store management and store crews.
- Supervised overnight shift Handled escalated customer service issues Reported vacation and absentee exceptions Inbound Customer Service Calls
- Ensured staff made aware of all collection related changes to payer procedures, especially Medicare and Medicaid.
- Contacted insurance companies for precertification of surgical procedures.
2012 - 2013
Resident Advisor, CNA Financial - Reading, PA
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
- Sweep and Mop dining area CNA 1, Brookdale High Point North
- Interviewed, hired and monitored CNA staff.
- Completed activities with residents including exercise, musical based or other Dementia stimulating activities.

Skills

Quality Beverages
Daily Activities
Retail Sales
Night Audit
Company Standards
Operational Policies
Safety Procedures
Troubleshoot
Internal Communications
Counsel

Education

High School Diploma, (2012 - 2012)
,

Manager on duty resume

Christine Jackson

(520) 555-3116 | cjackson@example.com

Cincinnati, OH | 217 S. Oak Ave. - 40134

Work experience

2014 - Present
Manager On Duty, Subway - Cincinnati, OH
- Demonstrated integrity and honestly while interacting with customers Greeted Customers and provided excellent customer service POS Operator
- Communicate changes of food preparations formulas, standards, etc.
- Inventory -Food Preperation -Opening and closing the store -Customer Service
2004 - 2014
Front Office Supervisor, Adecco Staffing, USA - Cincinnati, OH
- Handle all administrative functions to support the overall office procedures.
- Worked directly with human resources and hiring managers to implement recruiting strategies.
- Recruited; technical support, administrative, general office, general labor roles.
- Maintained customer and temporary employees records to ensure compliance with company policies and EOE requirements.
- Managed financial transactions, including bank deposits, Outlook balance sheets, payroll, and bank communications.
- Solved customer complaints and inquiries byresearching issues by using our standard office procedures, and cashiering.
2003 - 2004
Night Auditor, Hyatt - Bethesda, MD
- Performed roles as a barista, bartender and guest service agent.
- Conducted check-in and checkout procedures along with making reservations quickly and efficiently utilizing various technologies.
- Check in guests, set reservations, prepare daily reports, balance transactions, conduct security checks and handle guest disputes.
2000 - 2003
Guest Services Associate, Marriott International - Bethesda, MD
- Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
- Train new hires in depth according to job policies and procedures for guest services department.
- Settled credit card charges through hotel POS system (FOSSE).
- Provide outstanding guest service to all internal and external guests.

Skills

Customer Service
Guest Service
Computer System
Office Policies
GSR
Sales Goals
Daily Reports
Payroll
Product Knowledge
Courteous Service

Education

High School Diploma, (2000 - 2000)
,

Manager on duty resume

Jeremy Morgan

(350) 555-0147 | jmorgan@example.com

Philadelphia, PA | 4252 N. Cedar Ave. - 16550

Work experience

2019 - Present
Manager On Duty, Four Points by Sheraton Norwood - Philadelphia, PA
- Provide public relations and quality customer service in oral and written communication.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Greet guests with a positive attitude.
- Respond to customer complaints; coach Team Members on guest service survey's.
2017 - 2019
Front Desk Supervisor, Four Points by Sheraton Norwood - Philadelphia, PA
- Maintain and uphold all Front of the House operations while setting the standards of high guest service.
- Work closely with reservations and other Guest Service team members.
- Managed and instructed 15+ guest service associates including: Associate scheduling and event planning and preparation.
- Walk customers in a professional and courteous manner according to procedures.
2012 - 2017
Night Auditor, Holiday Inn Express - Philadelphia, PA
- Provided excellent guest service at all times
- Answer guests questions about the hotel services and amenities.
- Check guest in and out of hotel, Guest services, perform Night Audit.
- Answer inquiries pertaining to hotel services, registration of guests: and local attractions and provides travel directions.
2010 - 2012
Front Desk Representative, Holiday Inn Express - Philadelphia, PA
- Answer inquiries regarding hotel services, and responds to guest complaints .
- Verified accuracy, completeness, and legibility of accounting, reservations and guest service records.
- Respond to guest inquiries regarding hotel services, reservations, local attractions, directions, etc.
- Train new employees on Opera computer system.
- Checked guests/in out and performed Guest Service Agents tasks.
- Process check-ins and check outs, verify billing, create reservations, and processspecial requests.

Skills

Room Charges
Hotel Services
Store Management
Ensure Accuracy
Processing Forms
Insurance Companies
Quality Products
Financial Statements
Travel Directions
Guest Service

Education

High School Diploma, (2010 - 2010)
,

Manager on duty resume

Kelly Nichols

(680) 555-0496 | knichols@example.com

Chicago, IL | 16258 W. Maple Ln. - 37552

Work experience

2015 - Present
Manager On Duty, Arby's - Chicago, IL
- Maintain high standards of customer services and leading by example.
- Managed a night crew of 3 employees and one Shift Leader.
- Provided excellent customer service with a smile while maintaining the flow of demand.
- Provided excellent customer service on the sales floor, use sale techniques, product knowledge on all items in the store.
- General maintenance on food service machines.
2011 - 2015
Night Auditor And Night Manager, McDonald's - Chicago, IL
- Performed customer service and managing staff.
- Partnered with other shift managers to ensure efficient work flow and communication.
- Provided highest level of customer service by answering customers' questions, resolving complaints & handling refunds / returns.
2010 - 2011
Supervisor, Chick-fil-A - Atlanta, GA
- Trained and mentored new hires toward successful product knowledge and supreme customer service.
- Exemplified strong customer service through example and Coaching.
- Maintain high standards of customer service during high-volume, fast-paced operations.
- Trained staff of eight employees for corrects facility procedures, safety codes, proper recipes and plating techniques.
2008 - 2009
Corporate Trainer, Panera Bread - Parkville, MO
- Train workers in proper operational procedures and functions and explain company policies.
- Trained new associates and cross-trained older associates.
- Assisted in opening new store locations once receiving my 4th raise and becoming a Level 5 associate.

Skills

Customer Service
Communication
Sales Floor
POS
QA
Front Counter
Company Standards
Guest Service
HR
Manger

Education

Master's Degree, Business (2009 - 2010)
Central State University
Wilberforce,
Bachelor's Degree, Management (2005 - 2008)
Park University
Parkville,

How to write a manager on duty resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in manager on duty-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These four steps should give you a strong elevator pitch and land you some manager on duty interviews.

Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Look to the job listing. You often need to include the exact keywords from the job description. Take note of the skills listed for the job.
Put all relevant hard and soft skills in your skills section.
Be specific. If you are too broad, you may not be giving the best picture of your skills and leave the hiring manager uncertain of your abilities.
Be up to date. Software names change and companies merge. Don't look out of touch by being careless.
Be accurate. Spelling and even upper or lowercase can dramatically change meanings. Make sure you are correctly listing your skills.

These five steps should give you a strong elevator pitch and land you some manager on duty interviews.

Here are example skills to include in your “Area of Expertise” on a manager on duty resume:

Customer Service
Safety Procedures
Payroll
CPR
Guest Service
Front Desk Operations
Guest Satisfaction
Sales Floor
Bank Deposits
Incident Reports

Computer System
Guest Rooms
Night Audit
Customer Complaints
Leadership
Emergency Situations
POS
Staff Training
Hotel Operations
Store Operations

Loss Prevention
Guest Complaints
Front End
Product Knowledge
Guest Issues
Guest Relations
Inventory Control
Cash Drawers
Manger
FAA

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How to structure your work experience

Your employment history is arguably one of the most important parts of your resume. It shows you have experience and foundation in your field to successfully master the manager on duty position. Here is how to most effectively structure your work experience:

List your most recent experience first, followed by earlier roles in reverse chronological order. Employers care about your most recent experience the most.
Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
Include only recent, relevant jobs.

How to write manager on duty experience bullet points

Your resume is not a list of responsibilities or a job description. Instead, it is your chance to show your accomplishments and show why you're good at what you do.

Use the What, How, and Why format. Answering these questions turns a bland job description into an effective showcase of your abilities.
What were your responsibilities or goals?
How did you accomplish them?
Why were your results important? (How did it impact your company? Can you quantify the results in numbers? )

Here are great bullet points from manager on duty resumes:

Work history example #1

Manager On Duty

Bally Total Fitness

Served as Floor Manager in the absence of GM.
Assisted the general manager with payroll tasks, income/expense reports, and overall guest satisfaction.
Administrated and submitted payroll bi-weekly.
Completed Basic Operations course for possible advancement into management.
Increased customer satisfaction through targeted customer surveys, and implemented top five recommendations.

Work history example #2

Manager On Duty

Acme Markets

Exercised initiative and judgment in responding to client problems.
Served as Customer Service Manager when CSM was not in store.
Managed associates performance through constant communication, documenting and evaluating associates performances.
Maintained and updated payroll using 'flex worksheet' as well as ACES system.
Facilitated team meetings and assisted new hires with policies and procedures and utilizing systems efficiently and effectively.

Work history example #3

Manager On Duty

Cato

Tasked with conducting training and pre-employment interviews, as well as opening and closing paperwork.
Utilized own initiative to recognize issues/challenges and effectively resolved them or proposed ideas for resolution to the store manager.
Prioritized teamwork by increasing communication, honesty and trust.
Completed morning and evening paperwork as well as cash wrap needs.
opened and closed the store-took deposits to the bank-cleaned and organized the store-took care of the money in the registers-filed paperwork

Work history example #4

Specialist-Small Business

Staples

Utilized on-line CRM computer software to update and maintain deals.
Utilized Salesforce Internet and cold calling to acquire leads to meet sales objectives of ten appointments and two closes per week.
Conducted WebEx and on-site presentations including integrated solution demonstrations to C-level executives in Healthcare and Financial industry.
Worked with SalesForce and other SQL databases to track and organize client data.
Maintained consistent contact and interaction with all prospects and potential customers on a bi-weekly basis using SalesForce.com.

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Add an education section to your resume

Here is the best way to format your education section:

Display your highest degree first.
If you graduated over 5 years ago, put this section at the bottom of your resume. If you lack relevant work experience, the education section should go to the top.
If you have a bachelor's or master's degree, do not list your high school education.
If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

High School Diploma

2009 - 2009

High School Diploma

2012 - 2012

Highlight your manager on duty certifications on your resume

Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.

Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.

Here are some of the best certifications to have on manager on duty resumes:

First Aid, CPR and AED Instructor
Certified Management Accountant (CMA)
Food Safety Manager Certification
ServSafe Food Protection Manager Certification

Updated March 26, 2025

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