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Manager on duty skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Dr. Timothy Edwards,

Nina Woodard

Below we've compiled a list of the most critical manager on duty skills. We ranked the top skills for managers on duty based on the percentage of resumes they appeared on. For example, 19.4% of manager on duty resumes contained customer service as a skill. Continue reading to find out what skills a manager on duty needs to be successful in the workplace.

15 manager on duty skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how managers on duty use customer service:

Ensured that customers had a positive and memorable experience by providing quality customer service, maintaining facilities and upholding company standards.
Completed payroll documents and calculations, completed merchant banking procedures, completed employee schedules to ensure excellent customer service.

2. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how managers on duty use safety procedures:

Ensured facility and safety procedures were adhered to.
Followed safety procedures and policies.

3. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how managers on duty use payroll:

Conducted monthly in-service meetings, prepared financial reports, entered payroll & administrative work while simultaneously supervising/training staff.
Compiled, verified and analyzed Agent and Floorwalker attendance data for payroll accuracy and individual performance counseling.

4. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how managers on duty use cpr:

Managed several customer service incidents and tended to emergencies including the administration lifesaving CPR to a gym patron.
Rescued persons in distress or in danger of drowning when indicated and provide rescue breathing, CPR, and First Aid.

5. Guest Service

Here's how managers on duty use guest service:

Worked closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Performed guest service recovery quickly and effectively.

6. Front Desk Operations

Front Desk Operations refer to the actions and responsibilities typically found in a customer service or host role. The person at the front desk is the main face of a particular company or office, and therefore is expected to be professional, courteous, and patient with any clients or customers who enter the office. Other roles responsibilities may include answering the phone, handling all in- and outbound mail, and answering client questions.

Here's how managers on duty use front desk operations:

Demonstrated ability to supervise nightly activities including: training staff and overseeing front desk operations.
Front Desk operations and functionality cash management.

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7. Guest Satisfaction

Here's how managers on duty use guest satisfaction:

Manage room inventory for maximum guest satisfaction.-Provide accurate and detailed information regarding Portland area events, eateries and night scene.
Implemented appropriate service recovery guidelines in order to ensure total guest satisfaction.

8. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how managers on duty use sales floor:

Complete inventory control by managing stock room and ensured 24- hour freight flow turn around of merchandise to sales floor.
Managed inventory through processing merchandise for placement on the sales floor, and scanned inventory for clearance items.

9. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how managers on duty use bank deposits:

Maintained property accountability documents to include: daily financial statements, bank deposits and petty cash vouchers.
Reconciled and balanced daily transactions for bank deposits.

10. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how managers on duty use incident reports:

Investigated incident reports with staff and department Directors while creating positive employee morale by fostering a supportive work environment.
Researched and processed flight attendant injury, in-flight emergency and incident reports.

11. Computer System

Here's how managers on duty use computer system:

Monitor and control office operations (filing, faxing, emails, calls, computer systems for China Airlines).
Organized the Department Created and updated files Learned and worked on new computer system.

12. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how managers on duty use guest rooms:

Assign duties to workers, schedule shifts, inspect guest rooms, public areas, grounds for cleanliness and appearance.
Work as team with other departments to help with guest with issues and concerns regarding guest rooms and services.

13. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how managers on duty use night audit:

Maintain statistical-financial records and night audits according to policies.
Supervised all Front Office, Housekeeping, Maintenance Technicians, Night Audit, Reservations, Sales & Marketing and Valet personnel.

14. Customer Complaints

Here's how managers on duty use customer complaints:

Incorporated impeccable customer service, dealt directly with customer complaints and encouraged a personal rapport with regular customers.
Participated in MOD enhancement program and successfully resolved customer complaints to enhance experience and maintain repeat clientele.

15. Leadership

Here's how managers on duty use leadership:

Participated in company sponsored leadership, management, and customer relations seminars.
Demonstrated outstanding leadership and managerial proficiency in a number of job assignments.

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What skills help Managers On Duty find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on manager on duty resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What manager on duty skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young Managers on duty need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

Do you want to know more?

List of manager on duty skills to add to your resume

The most important skills for a manager on duty resume and required skills for a manager on duty to have include:

Customer Service
Safety Procedures
Payroll
CPR
Guest Service
Front Desk Operations
Guest Satisfaction
Sales Floor
Bank Deposits
Incident Reports
Computer System
Guest Rooms
Night Audit
Customer Complaints
Leadership
Emergency Situations

POS
Staff Training
Hotel Operations
Store Operations
Loss Prevention
Guest Complaints
Front End
Product Knowledge
Guest Issues
Guest Relations
Inventory Control
Cash Drawers
Manger
FAA
Customer Issues
Sales Associates

HR
VIP
Customer Inquiries
Financial Reports
Food Preparation
Exceptional Guest
Customer Relations
Quality Customer Service
Credit Card Transactions
Sales Reports
Inventory Management
First Aid Training
Financial Transactions
Cash Registers
Store Inventory

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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