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What Does A Manager On Duty Do?

A manager on duty's role is to oversee operations in a store or a particular department, ensuring efficient workflow and workforce performance. They mainly evaluate and delegate tasks among employees, arrange schedules, set goals and budget, handle issues and concerns, and impose disciplinary actions. Moreover, a manager on duty may also perform clerical tasks such as producing progress reports, processing paperwork, maintaining an inventory of supplies, reporting to supervisors, coordinating with other managers, and implementing the company's policies and standards.

Here are examples of responsibilities from real manager on duty resumes representing typical tasks they are likely to perform in their roles.

  • Manage facility emergencies, which include the following: escalate customer issues, medical emergencies and evacuations.
  • Manage several customer service incidents and tend to emergencies including the administration lifesaving CPR to a gym patron.
  • Update computer POS program for menu changes, employee voids, banquets and specials.
  • Well-Train and experience in all departments providing assistance when need (example: operation of deli and meat equipment )
  • Train new employees in applicable departments, including management, cashiering, stocking, deli, produce, and kitchen.
  • Collaborate with other departments to conduct monthly emergency response drills and safety inspections.
  • Exhibit thorough understanding of store operating procedures and policies in all departments, including emergency procedures.
  • Conduct monthly in-service meetings, prepare financial reports, enter payroll & administrative work while simultaneously supervising/training staff.
  • Coordinate subordinate work assignments and review work to assure accuracy, completeness and compliance with establish standards, requirements and procedures.
  • Ensure the serviceability of all logistics equipment and supplies, and update inventory as necessary for optimal operational readiness.
Manager On Duty Traits
Business skills describe how individuals are able to understand consumer behaviors and use it in a way that leads to success.
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Interpersonal skills involves being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Manager On Duty Overview

Perhaps the hardest question to answer when deciding on a career as a manager on duty is "should I become a manager on duty?" You might find this info to be helpful. When compared to other jobs, manager on duty careers are projected to have a growth rate described as "little or no change" at 1% from 2018 through 2028. This is in accordance with the Bureau of Labor Statistics. What's more, is that the projected number of opportunities that are predicted to become available for a manager on duty by 2028 is 600.

Managers on duty average about $17.66 an hour, which makes the manager on duty annual salary $36,730. Additionally, managers on duty are known to earn anywhere from $25,000 to $53,000 a year. This means that the top-earning managers on duty make $28,000 more than the lowest earning ones.

As is the case with most jobs, it takes work to become a manager on duty. Sometimes people change their minds about their career after working in the profession. That's why we looked into some other professions that might help you find your next opportunity. These professions include an assistant manager/manager training, sales associate/manager, part-time key manager, and night shift manager.

Manager On Duty Jobs You Might Like

Manager On Duty Skills and Personality Traits

We calculated that 15% of Managers On Duty are proficient in Customer Service, Guest Service, and Safety Procedures. They’re also known for soft skills such as Business skills, Customer-service skills, and Interpersonal skills.

We break down the percentage of Managers On Duty that have these skills listed on their resume here:

  • Customer Service, 15%

    Ensured that customers had a positive and memorable experience by providing quality customer service, maintaining facilities and upholding company standards.

  • Guest Service, 9%

    Performed guest service recovery quickly and effectively.

  • Safety Procedures, 8%

    Maintained strong relationships with carriers and ensured carrier safety procedure compliance.

  • Payroll, 5%

    Conducted monthly in-service meetings, prepared financial reports, entered payroll & administrative work while simultaneously supervising/training staff.

  • Front Office, 4%

    Monitored front office agents to ensure established procedures are completed in accordance with company policy.

  • GM, 4%

    Collaborated with GM to oversee facility maintenance, personnel and food quality standards, and overall guest experience.

Some of the skills we found on manager on duty resumes included "customer service," "guest service," and "safety procedures." We have detailed the most important manager on duty responsibilities below.

  • Arguably the most important personality trait for a manager on duty to have happens to be business skills. An example from a resume said this about the skill, "lodging managers address budget matters and coordinate and supervise workers" Additionally, other resumes have pointed out that managers on duty can use business skills to "trained the new loss prevention manager so i could move to the sales side of the business. "
  • Another commonly found skill for being able to perform manager on duty duties is the following: customer-service skills. According to a manager on duty resume, "lodging managers must have excellent customer-service skills when dealing with guests." Check out this example of how managers on duty use customer-service skills: "oversee all front office operations to ensure profitability, control costs, and quality standards, ensure total customers satisfaction"
  • Interpersonal skills is also an important skill for managers on duty to have. This example of how managers on duty use this skill comes from a manager on duty resume, "lodging managers need strong interpersonal skills because they interact regularly with many different people" Read this excerpt from a resume to understand how vital it is to their everyday roles and responsibilities, "utilized effective interpersonal communication to improve customers experience and built reputation for working successfully with previously unhappy clients. "
  • In order for certain manager on duty responsibilities to be completed, the job requires the skill "listening skills." According to a manager on duty resume, "lodging managers should have excellent listening skills" As an example, this snippet was taken directly from a resume about how this skill applies: "handled customer complaints; communicated with all operations on a given shift. "
  • As part of the manager on duty description, you might find that one of the skills that might be helpful to the job is "organizational skills." A manager on duty resume included this snippet: "lodging managers keep track of many different schedules, budgets, and people at once" This skill could be useful in this scenario: "retail sales for piercing products with assistant with management duties such as payroll, schedule and organizational skills. "
  • While "leadership skills" is listed last on this skills list, don't underestimate its importance to manager on duty responsibilities. The skill is described by this resume snippet, "lodging managers must establish good working relationships to ensure a productive work environment" Here is an example of how this skill is used, "maintained a leadership position with employees in the front office. "
  • See the full list of manager on duty skills.

    Before becoming a manager on duty, 42.0% earned their bachelor's degree. When it comes down to graduating with a master's degree, 3.2% managers on duty went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, some managers on duty have a college degree. But about one out of every five managers on duty didn't attend college at all.

    The managers on duty who went onto college to earn a more in-depth education generally studied business and hospitality management, while a small population of managers on duty studied psychology and general studies.

    Once you've obtained the level of education you're comfortable with, you might start applying to companies to become a manager on duty. We've found that most manager on duty resumes include experience from IHOP, Pharmaca Integrative Pharmacy, and The Blackstone Group. Of recent, IHOP had 18 positions open for managers on duty. Meanwhile, there are 18 job openings at Pharmaca Integrative Pharmacy and 12 at The Blackstone Group.

    If you're interested in companies where managers on duty make the most money, you'll want to apply for positions at Activision Blizzard, Affinity, and Trustmark. We found that at Activision Blizzard, the average manager on duty salary is $68,488. Whereas at Affinity, managers on duty earn roughly $58,597. And at Trustmark, they make an average salary of $58,365.

    View more details on manager on duty salaries across the United States.

    Some other companies you might be interested in as a manager on duty include Walmart, Mattress Firm, and United States Army. These three companies were found to hire the most managers on duty from the top 100 U.S. educational institutions.

    For the most part, managers on duty make their living in the hospitality and retail industries. Managers on duty tend to make the most in the finance industry with an average salary of $41,132. The manager on duty annual salary in the retail and transportation industries generally make $34,121 and $32,473 respectively. Additionally, managers on duty who work in the finance industry make 36.5% more than managers on duty in the hospitality Industry.

    The three companies that hire the most prestigious manager on dutys are:

      What Assistant Manager/Manager Trainings Do

      An assistant manager/manager of training performs various support tasks to assist with maintaining smooth workflow operations, learning management skills along the way. They participate in setting goals and guidelines, establishing timelines and budgets, liaising with internal and external parties, delegating responsibilities among staff, and monitoring the daily operations, solving issues and concerns should there be any. They also perform clerical tasks such as organizing files, preparing and processing documents, handling calls and correspondence, and running errands as needed.

      We looked at the average manager on duty annual salary and compared it with the average of an assistant manager/manager training. Generally speaking, assistant manager/managers training receive $2,226 lower pay than managers on duty per year.

      Even though managers on duty and assistant manager/managers training have vast differences in their careers, a few of the skills required to do both jobs are similar. For example, both careers require customer service, guest service, and safety procedures in the day-to-day roles.

      These skill sets are where the common ground ends though. A manager on duty responsibility is more likely to require skills like "cpr," "safe environment," "front desk operations," and "staff meetings." Whereas a assistant manager/manager training requires skills like "training programs," "food safety," "human resources," and "training materials." Just by understanding these different skills you can see how different these careers are.

      The education levels that assistant manager/managers training earn is a bit different than that of managers on duty. In particular, assistant manager/managers training are 0.1% less likely to graduate with a Master's Degree than a manager on duty. Additionally, they're 0.2% less likely to earn a Doctoral Degree.

      What Are The Duties Of a Sales Associate/Manager?

      As the name entails, sales associates or associate managers are responsible for helping the store manager organize and run the retail stores. Their roles and responsibilities include ensuring that the store's goals are met by the sales team, hiring and training sales staff, and monitoring inventory. They are also expected to analyze consumer behavior, look for competitive products in the market, and communicate and evaluate clients' needs. To be qualified for this position, you should have experience as an assistant manager, organizational and leadership skills, and proficiency in MS Office.

      Now we're going to look at the sales associate/manager profession. On average, sales associate/managers earn a $10,096 higher salary than managers on duty a year.

      A similarity between the two careers of managers on duty and sales associate/managers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "customer service," "payroll," and "staff members. "

      In addition to the difference in salary, there are some other key differences that are worth noting. For example, manager on duty responsibilities are more likely to require skills like "guest service," "safety procedures," "front office," and "gm." Meanwhile, a sales associate/manager might be skilled in areas such as "new merchandise," "retail sales," "new customers," and "powerpoint." These differences highlight just how different the day-to-day in each role looks.

      On average, sales associate/managers earn a higher salary than managers on duty. There are industries that support higher salaries in each profession respectively. Interestingly enough, sales associate/managers earn the most pay in the retail industry with an average salary of $62,588. Whereas, managers on duty have higher paychecks in the finance industry where they earn an average of $41,132.

      In general, sales associate/managers study at similar levels of education than managers on duty. They're 2.9% less likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.

      How a Part-Time Key Manager Compares

      A part-time key manager is a senior manager employed to work part-time. Key managers are hired for their expertise and experience for business development and growth to increase revenues, production, and profits. Part-time key managers are also responsible for recruiting the right talent to implement and attain the set targets. Part-time key managers may cover for full-time key managers or assist them in their roles.

      Let's now take a look at the part-time key manager profession. On average, these workers make higher salaries than managers on duty with a $45,296 difference per year.

      While looking through the resumes of several managers on duty and part-time key managers we discovered that both professions have similar skills. These similarities include skills such as "customer service," "guest service," and "payroll," but they differ when it comes to other required skills.

      As mentioned, these two careers differ between other skills that are required for performing the work exceedingly well. For example, gathering from managers on duty resumes, they are more likely to have skills like "safety procedures," "front office," "gm," and "cpr." But a part-time key manager might have skills like "service standards," "paperwork," "retail sales," and "new merchandise."

      Part-time key managers typically study at similar levels compared with managers on duty. For example, they're 3.7% less likely to graduate with a Master's Degree, and 0.2% less likely to earn a Doctoral Degree.

      Description Of a Night Shift Manager

      A night shift manager is an executive professional who is responsible for supervising night shift production to ensure that optimal customer services and cost objectives are met. Night shift managers must ensure that federal safety standards and environmental disposal protocols are followed by their employees. They are required to train new employees on all job functions such as inventory management, customer service, and maintenance. Night shift managers must also complete audits of inventory, bank deposits, and withdrawals.

      Night shift managers tend to earn a lower pay than managers on duty by about $6,694 per year.

      According to resumes from both managers on duty and night shift managers, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "safety procedures," and "payroll. "

      Each job requires different skills like "guest service," "gm," "front desk operations," and "sales goals," which might show up on a manager on duty resume. Whereas night shift manager might include skills like "food safety," "safety standards," "hard-working," and "customer orders."

      In general, night shift managers make a higher salary in the health care industry with an average of $33,339. The highest manager on duty annual salary stems from the finance industry.

      The average resume of night shift managers showed that they earn similar levels of education to managers on duty. So much so that the likelihood of them earning a Master's Degree is 3.2% less. Additionally, they're more likely to earn a Doctoral Degree by 0.0%.