Manager In Training for QSR
Manager Job 37 miles from Pontiac
Quick Service Food Manager - Subway, Tim Horton's, Little Caesars' Reports to: District Manager Positions Supervised: Sandwich Artist's, Baristas, Bakers, Pizza Makers Successful Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures.
Tasks & Responsibilities:
Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
Implements strategies to meet store goals and objectives
Recruits, develops, and motivates store employees to exceed internal and external customer expectations
Ensuring compliance with federal, state, and local regulations
Establishing a strong customer service/selling culture to maximize sales
Ordering, bank deposits, and booking.
Marketing within your community to increase market share and store revenues
Resolving customer complaints for increased customer satisfaction
Controlling labor hours, cash, store audits, and shrinkage
Help maintain a safe, neat and clean store environment for our customers and employees
Ensure that all safety policies are followed
Other duties as assigned
Requirements
Pre-requisites:
A minimum of two years management experience in industries such as hospitality, financial services, retail and restaurant
High School graduate or equivalent with a college diploma preferred
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with internal and external customers
Strong desire to exceed corporate initiatives and inspire excellence in a team
Excellent verbal and written communication, and presentation skills
Ability to problem solve and work with minimal supervision
High-energy, collaborative management experience
Professional appearance and demeanor
Working Conditions and Physical Requirements:
Must be able to work any area of the store (both inside and out) when needed and to operate a computerized Point of Sale system/cash register.
Position requires bending, standing, walking and repetitive use of hands and arms the entire workday.
Must have the ability to lift 10 pounds frequently and up to 50 pounds occasionally.
Position requires the ability to handle exposure to food and cleaning chemicals on an hourly basis.
Must have the ability to work a minimum of 45 to 60 hours a week.
Must have reliable transportation and the ability to be on call 24 hours a day.
Must manage a number of projects at one time and handle frequent interruptions to meet the needs and requests of customers
Benefits:
Eligible 1st of the month, following 60 days from the date of promotion
Low deductible Insurance
With FSA
Short Term Disability
Paid Life Insurance
Can buy extra coverage for self, spouse and children
Dental
Vision
401K with Match after 1 year
Retail Co-Managers, Ready to Lead with 5+ Years of Retail Management Experience? Join Our Team!
Manager Job 48 miles from Pontiac
Looking for experienced retail store managers that foster teamwork in a fast-paced creative environment! In addition to our excellent health benefits package, we also offer these perks:
All Operational Leaders are promoted from within the company
Stores only open to customers 66 hours per weeks and Closed on Sundays
Access to the Hobby Lobby Chaplain Services Department
Starting salary range: $65,000 to $70,000 plus bonus annually.
Auto req ID
15642BR
Job Title
#361 Fort Gratiot Co-Manager
Job Description - Requirements
Integrity
Humility/Adaptability
Motivational
Consistent and Effective Communicator
Organizer\\Planner
"Big Box" Store Management Experience
Willing to Relocate
Successful Co-Managers are:
Positive Role Models
Mentors/Coaches/Teachers
Hands on Leaders
Decisive/Dependable/Detailed
Owners of the business, they take Initiative
Able to Deliver Daily Results/Execute Corporate Directives
Team Players within their Store, District and Region
Exceptional at delivering Great Customer Service
Benefits:
Competitive Wages
Medical, Dental and Prescription Benefits
401(k) Program with Company Match
Paid Vacation
Sick / Personal Pay (SPP)
Employee Discount
Life Insurance and Long Term Disability Insurance (LTD)
Flexible Spending Plan
Holiday Pay
Safety Sensitive Position - subject to pre-employment drug testing where applicable by law.
Hobby Lobby Stores, Inc., is an Equal Opportunity Employer.
For reasonable accommodation of disability during the hiring process call *************.
State/Province
Michigan
City
Fort Gratiot
Address 1
4715 24th Ave. #100
Zip Code
48059
Staff Manager
Manager Job 9 miles from Pontiac
Are you prepared to explore the possibilities?
The Western and Southern Life Insurance Company seeks a dynamic and experienced Financial Services Staff Manager to join our team. In this role, you will oversee the recruitment, training, and development of financial representatives, ensuring they have the tools, resources, and support necessary to succeed. The ideal candidate will have a strong background in financial services, excellent leadership skills, and a passion for helping others achieve their financial goals.
As a Staff Manager, you will:
Recruit, develop, and engage your team of financial representatives, assuming accountability for achieving the sales goals established for your staff or agency.
Deliver training that enhances the skills and knowledge of your financial representative staff by providing ongoing coaching and mentorship.
Monitor and evaluate the performance of financial representatives, providing constructive feedback and implementing improvement plans as needed. Set performance goals and track progress to ensure alignment with company objectives.
Work closely with financial representatives to develop and maintain strong client relationships, assisting in resolving client issues and ensuring a high level of client satisfaction.
Compensation & Benefits:
Competitive salary with performance-based incentives.
Comprehensive benefits package, including medical, dental, a company-funded pension plan, long-term incentive rewards, and a generous 401(k) match.
Opportunities for professional development and career advancement.
Collaborative and supportive work environment.
The backing of a company consistently recognized for its financial stability, operating performance, and over 135 years of financial strength.
Minimum Qualifications:
A State Life and Health Insurance license is required.
Series 6 preferred, and Series 63 (where required).
Minimum of two years of experience in life insurance sales.
Proven ability to recruit, train, and develop high-performing teams.
Strong problem-solving skills and the ability to make sound decisions under pressure.
If you are ready to be challenged, we encourage you to explore the possibilities and apply today!
Operations Manager - Injection Molding
Manager Job 22 miles from Pontiac
The Operations Manager (Injection Molding) oversees the day-to-day production activities within a Tier 1 automotive manufacturing environment. This role is focused on ensuring the efficient, cost-effective, and timely delivery of high-quality injection-molded components that meet both customer requirements and industry standards. The Operations Manager leads and supports production teams, champions continuous improvement efforts, and ensures strict adherence to safety, quality, and environmental regulations.
QUALIFICATIONS:
Bachelor's degree in Engineering, Manufacturing, Operations Management, or a related field-or equivalent hands-on experience.
5-7 years of progressive experience in injection molding operations, including a minimum of 3 years in a leadership capacity.
Prior experience within a Tier 1 automotive supplier environment is highly preferred.
Strong working knowledge of Lean Manufacturing, Six Sigma, and other continuous improvement methodologies.
Familiar with industry standards including IATF 16949, ISO 9001, and ISO 14001.
Proven problem-solving and analytical abilities, with a track record of conducting root cause analyses and implementing effective corrective actions.
Proficient in ERP/MRP systems and production scheduling tools.
Exceptional communication, leadership, and organizational skills.
TECHNICAL SKILS:
Extensive knowledge of injection molding machinery, robotics, and resin processing techniques.
Proven ability to lead continuous improvement initiatives that deliver measurable performance gains.
Solid financial acumen with hands-on experience managing profit and loss (P&L) responsibilities.
Skilled in ERP/MRP systems, production planning, and inventory control.
Outstanding leadership, communication, and problem-solving capabilities.
METRICS:
Consistently meet or exceed Safety, Quality, Delivery, and Cost (SQDC) performance targets.
Drive reductions in scrap rates, equipment downtime, and cycle times through process optimization.
Ensure full compliance with regulatory and customer standards, including IATF 16949 and ISO certifications.
Effectively lead, coach, and develop production team members to enhance performance and engagement.
Manager Executive Compensation
Manager Job 19 miles from Pontiac
Tenneco is one of the world's leading designers, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 66,000 team members working at more than 200 sites worldwide. Through our four business groups, DRiV, Performance Solutions, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.
This highly visible and key managerial position will work closely with the Senior Director, Executive Compensation in administering global executive compensation packages including base, annual incentive, and equity and cash-based long term incentive programs. This position will prepare key documents and analysis for the top leadership roles of the organization and ensure that the executive compensation team maintains compliance to all policies, procedures, and the overall Tenneco and legal governance. The position is be based in Northville, MI USA and reports directly to the Senior Director, Executive Compensation of the company.
RESPONSIBILITIES:
Administration and Analysis of executive compensation programs, annual and long-term incentive programs.
Researching market trends to evaluate the competitiveness of salaries globally
Track, forecast, and process bonuses for executive level leaders
Analyze, manage, and make recommendations to the jobs and leveling for executive level jobs
Work with local HR and regional Total Rewards on maintaining accurate executive data in SuccessFactors
Work with external vendors and tax department on the taxation of executive compensation programs
Develop and conduct communication on benefit plans with executives. Work with benefits team and vendors on maintaining an accurate record of eligible leaders in benefit plans.
Assist in the preparation and offering process for executive level positions
Help with global Executive annual review process for executive compensation packages
EDUCATION: Bachelor's degree or equivalent experience.
SKILLS & EXPERIENCE:
5+ years' experience in Total Rewards including experience in Executive Compensation
Strong attention to detail, exceptional follow through and consistently delivers results.
Strong project management skills - time management, prioritization and judgement are critical; ability to work well under pressure without compromising quality.
Ability to work independently and proactively in a high performing global organization.
Excellent communication skills, including written, verbal and presentation skills;
Demonstrated maturity and professional presence, comfortable interacting with senior executives.
A flexible, dynamic, proactive and empathetic individual; able to motivate self and others; easily accepts constructive input from others.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Restaurant Management Opportunities
Manager Job 20 miles from Pontiac
RESTAURANT MANAGEMENT OPPORTUNITIES Were glad youre here. You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities. As a growing company, were always looking for top talent to join our family. By applying, youre adding your resume to our database, and well reach out to you as soon as a position is available. Youre in the right place if youre here for: Bonus Program* Discounted Curly Fries (and all our menu items for that matter) Free Shift Meals* Best in Class Training & Continuous Learning Advancement Opportunities Paid Time Off* 401(k) Retirement Plan* Tuition Benefits* Medical, Dental, and Vision* Champions of Hope* Cash Referral Program Journey Wellbeing Support Tool PerkSpot Discount Program Recognition Program Slip Resistant Shoes Programs Community & Charitable Involvement Igniting Dreams Grant Program Training Contests Youre also in the right place if youre looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference a company that shares your values. SOMETHING TO HANG YOUR HAT ON As a Restaurant Manager (General Manager or Assistant Manager), you will be the leader of your restaurants Meatcraft. You will lead your Restaurant Management Team and Team Members through performance, engagement, and training initiatives. From local store marketing to helping reach sales and profit goals, youll be responsible in ensuring that your restaurant is delivering the top meats. To qualify for this best-brand-you-ever-worked-for job, you: Have at least six months to one year of restaurant or retail management experience. Have impressive examples of providing exceptional customer service. Eligible to work in the U.S. Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here. WHO WE ARE AND WHAT WE DO The Arby's brand purpose is Inspiring Smiles Through Delicious Experiences. Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, GA. Arbys, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we cant do that without great people like you. Arbys is an equal opportunity employer. *Subject to availability and certain eligibility requirements.
RequiredPreferredJob Industries
Management
Restaurant Manager
Manager Job 33 miles from Pontiac
The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor. ResponsibilitiesSupervise day-to-day activities and assist in the food and beverage outlets Create innovative programs and promotions that drive revenue through increased guest patronage Aid in all financial budgeting operations to maximize profitability
Qualifications
At least 1-2 years' of full-service restaurant management Flexibility in working hours and a willingness to cover shifts as needed Ability to multi-task, organize, and prioritize work
Retail Manager
Manager Job 9 miles from Pontiac
State and Liberty is an athletic fit, performance fabric menswear brand that caters to a niche customer base in the ready-to-wear and made-to-measure clothing market. Our mission is to provide those with an athletic build the fit and feel they deserve in their dress clothing. We provide a wide range of clothing but ultimately focus on men's suiting and shirting.
Who You Are:
You possess an entrepreneurial spirit and business-ownership mentality. You view the store as your own business and continuously innovate to achieve great results.
You thrive in a high-energy, fast-paced, customer-focused environment
You have excellent interpersonal and communication skills with the desire to motivate, mentor, and influence others in your store and across the company.
You are ambitious, competitive, and passionate about selling, growing your team, and providing exceptional guest experiences.
You possess leadership skills and lead from the front, to push others and teach them to push themselves and have the desire to be challenged and grow as a leader.
You have a ‘no task is too small' attitude and you will be responsible for everything from handling VIP customers to cleaning the bathrooms.
You enjoy having fun and laughing often all while maintaining a competitive, hard-working environment.
What You Will Do:
Utilize critical thinking skills to strategically plan day-to-day operations, prioritize and adapt to the needs of the business, and deliver timely feedback.
Create an outstanding guest experience and oversee all aspects of the store including products, operations, and people.
Be accountable for the total guest experience, ensuring an authentic outstanding level of service through product knowledge, community, and culture.
Speak authentically about our product, community, and culture and communicate honestly and with kindness to create the space for others to do the same.
Under the direction of the Store Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request.
We bring new full time hires on with a standard title of "Sales Lead". Even though the initial title might seem a bit generic, we fully appreciate experience and expertise and are glad to compensate appropriately.
If a new hire proves to be a great fit, we are diligent about starting an open conversation with them early on about their trajectory and mapping out a professional development path.
Job Benefits:
Compensation: $18.00-$25.00(based on experience)
Comprehensive health insurance package with an employer contribution
401K available after 1 year of employment
Employee Discount
Opportunity to be a critical member at a people-centric, fast-growing company
IMPORTANT NOTE: Only those applicants under consideration will be contacted. State and Liberty Clothing is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. A reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment.
Retail Store Manager
Manager Job 17 miles from Pontiac
Twelve Oaks Mall- Novi, MI
We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.
Position Overview
As the full-time Store Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in delivering WOW customer experiences and sharing Kendra Scott's purpose within the community. You are passionate about developing a strong team through effective coaching and teaching, you prioritize relationships and attract a diverse network, you make quality decisions to drive results, and your store and team represent the Kendra Scott culture uniquely and positively.
Your Responsibilities
You're Customer Focused: You strive to create a customer centric environment through a “customer is our boss” mentality. You believe in and teach the WOW Service Principles to build strong guest connects with a goal of making a difference in every customer's day!
You Drive Results: You're an expert at driving sales by maximizing overall store productivity and building guest loyalty through WOW experiences. You're entrepreneurial minded at your core and you create, manage, and own your store's business plan.
You Build Networks: You're obsessed about recruiting, hiring, and retaining a high-performing team! You increase brand awareness by building strong relationships. You build unique connections with guests and organizations that further business growth and philanthropic goals. You acquire new customers through traffic driving efforts that increase brands impact.
You Believe in Developing Talent: You're an advocate for your team's growth and development. You explain, teach, and inspire daily! You focus on building skill and capability of those your lead to increase internal opportunities, retention, and organizational advancement. You believe in cultivating people and watching them flourish into their best selves!
You Instill Trust: You're a person of your word. You gain the confidence and trust of others through honesty and authenticity. You demonstrate integrity when making decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow Kendra Scott policies and procedures, and you do the right thing - always.
You Communicate Effectively: You believe good communication results in mutual understanding, harmony, and action. You articulate a clear and compelling message and provide consistent feedback through in the moment coaching, touchbases, development plans, and performance reviews. You actively listen to learn and encourage open expression of diverse opinions and ideas to energize others to work together effectively.
You are Nimble: You find ways to thrive no matter what area of the business you are supporting. You draw on experiences and apply those learnings to a variety of situations. You are curious and flexible. You learn from the past, and do not shy away from trying new things.
You Collaborate: You champion a culture of teamwork by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose. You prioritize building partnerships through idea sharing, valuing other's interests, and celebrating contributions to create mutual accountability, trust, and commitment.
You are Action Oriented: Because you own the controllable elements of your store's P&L, you are skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions to achieve store financial goals. You take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
You Display Courage: You know that leadership is a courageous act that requires overcoming fear to do the right thing. You are comfortable with tough situations, and you find ways to champion ideas, positions, and others. You care personally about people, and you challenge them directly to achieve greatness!
You Ensure Accountability: You take responsibility and have a “do what I say I'm going to do” mentality. You are answerable for your own actions and the actions of those you lead. Because of this you instill confidence and earn the respect and buy in of others. Your ownership over decisions and actions fosters commitment, feedback, and problem solving.
You Make Good Decisions: You're the calm in the storm and rely on a mixture of analysis, wisdom, experience, and judgment to guide you. You know good decisions are reached through a balance of speed and quality. Even when information is incomplete, you know when to move ahead and act!
Minimum Requirements
Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
Our Ideal Candidate Will Have
Bachelor's degree or equivalent work experience
You have a passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
You've led functional teams in a retail management role previously
You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
You lead and develop teams and define success as having a significant impact on other's careers
You have excellent communication and conflict management skills.
Business acumen is a part of your everyday language and analyze reporting to drive sales
You have flexible availability - you're available to work when the guest shops!
You have strong connections with local media, non-profit organizations and other key partners to drive traffic and brand awareness
Ability to relocate long-term to pursue career growth opportunities is strongly preferred
We are an equal opportunity employer and value diversity at our company.
Assistant Store Manager
Manager Job 16 miles from Pontiac
As Assistant Store Manager, you will serve as a trusted advisor to our customers looking for quick and reliable financial solutions. Our Assistant Store Managers develop their leadership skills in real-time by assisting the Store Manager with account management, customer outreach, and risk management. You will assist in overseeing, training, and coaching customer service representatives in the store while being a champion for compliance and ensuring Company standards are met. Your attention to detail and ability to follow the playbook will help foster the professional, respectful environment our customers and employees value.
Responsibilities:
Develop customer relationships and complete inbound and outbound call campaigns daily to build new business, maintain store profitability, and further brand loyalty and recognition. Maximize customer success by offering ancillary products that fit their needs.
Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards, safety procedures.
Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge-off accounts, including collection calls.
Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. Conduct store audits, create reports, and compile financial data to further ensure compliance.
Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.
Qualifications:
High School Diploma or equivalent required
Minimum one year experience in customer service, sales, or retail
At least 3 months of supervisory, key holder, or relevant leadership experience
Excellent verbal and written communication skills
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Must be at least 18 years of age (19 in Alabama)
Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
Leadership in a sales or customer service-oriented position
Management experience in retail, convenience store, grocery, financial, service, or related industries
Experience in check cashing, document verification, money order processing
Bilingual English/Spanish is a plus and may be required for certain locations
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
What We Offer:
Our Benefits Include**:
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance-based career advancement
Educational Reimbursement Program
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Paid Time Off
(Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
Diverse Culture and Inclusive Environment
A relaxed, business casual dress code that includes jeans and sneakers!
**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
For over 30 years, Check Into Cash has served as a national leader in short-term credit solutions. We offer a variety of money services to help families meet their ever-changing financial needs including Payday Advances, Cash Advances, Title Loans, Title Pawns, Check Cashing, Western Union, Bill Pay Services, and Green Dot Visa Debit Cards in our centers as well as online loan products.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************. In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
RequiredPreferredJob Industries
Other
Restaurant General Manager
Manager Job 35 miles from Pontiac
Restaurant General Manager - Venue by 4M Ann Arbor
*****************************
Harper Associates has been retained for this search.
Venue by 4M restaurant / bar is a unique hospitality concept created by 4M Consolidated Brands. Venue is a gathering place for the Ann Arbor community, welcoming all to their beautiful spaces for a variety of activities. A unique and flexible space that offers highly curated food and drinks, indoor and outdoor event spaces, open coworking, meeting spaces, private offices and desks, a cafe and much more. Live Music offered on weekends.
The GM role at Venue will be to assess current operations and implement changes to achieve substantial growth of the business. Our goal is to achieve exceptional levels of service focused on the guest experience. You will create and implement training programs for all front of house staff positions (including current management team) focused on the importance of hospitality. There are also important business needs that will require your input and involvement. These include management of labor costs and driving of revenues among others.
Please forward resume to: ******************
Ben Schwartz | President | Harper Associates
Direct: ************** | Fax **************
****************** | ******************
Sales Assistant Manager (Automotive mfg)
Manager Job 19 miles from Pontiac
We are seeking a dynamic and driven individual to join our team as a Sales Assistant Manager for Automotive parts manufacturer in the Warren, MI area. The Sales Assistant Manager will be instrumental in understanding and representing the sales data landscape of our company. They will focus on generating new business and closing sales. They will be responsible for activities such as prospecting, lead generation, developing and managing customer relationships, and closing deals. They are often external facing, meaning they may engage directly with customers. will analyze sales figures, market research, and industry trends to help make informed decisions about sales strategies and goals. They will also provide support to the sales leadership team, ensuring that the sales team has the resources they need to close deals successfully. They may be responsible for tasks such as data entry, lead tracking, order processing, creating sales reports, and other administrative or operational tasks that support the sales team. The ideal candidate will have a strong analytical background, excellent communication skills, and the ability to work collaboratively with the sales and marketing teams.
Essential Duties and Responsibilities:
Responsibilities may include, but are not limited to
Reporting: Develop regular reports on sales trends, customer behavior, and market analysis. Present findings to the sales team and upper management in a clear and concise manner.
Forecasting: Use historical data and market trends to create accurate sales forecasts. Assist in setting
Sales management: Issuing invoice, entry sales data to system, collecting account receivable, supporting to solve delivery issue/ customer claims.
Sales Data Analysis: Collect, analyze, and evaluate sales data to track performance against sales targets and identify areas of opportunity or underperformance.
Performance Tracking: Monitor ongoing sales performance, comparing actual results to forecasted figures, and suggest adjustments to strategies, as necessary.
Market Research: Conduct market research to identify latest trends, competitive behavior, and customer preferences.
Collaboration: Work closely with the sales and marketing teams and manager to understand their needs and provide support for sales initiatives.
Customer service: Engage directly with customers, developing and managing customer relationships, and closing deals.
Sales Strategy: Assist in the development of effective sales strategies and marketing campaigns by providing data driven insights.
Process Improvement: Continuously seek to improve data collection and analysis processes for greater efficiency and accuracy.
QUALIFICATIONS AND SKILLS:
Minimum of bachelor's degree in Business, Engineering or related discipline or the equivalent combination of education and experience.
A minimum of 5 years of related experience, preferably in a manufacturing environment.
Strong interpersonal/communication (verbal and written) skills.
Proven experience as a Sales Assistant Manager or similar role.
Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Adept at queries, report writing, and presenting findings.
Experience with data visualization and business intelligence tools such as Tableau, Power BI (Business Intelligence), etc.
Advanced proficiency in Excel (pivot tables, lookups, etc.).
Excellent verbal and written communication skills.
General Manager
Manager Job 31 miles from Pontiac
For over 78 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people.
Ernest is currently in search of a General Manager for our division located in Romulus, MI. We are looking for talented individuals with a proven ability to motivate, manage, and develop and grow our operations and sales team. This is a full-time position that offers a competitive base salary, plus bonus, along with benefits and an WONDERFUL company culture.
The General Manager of our Detroit division is an exciting leadership position reporting to our Regional Vice President as well as working closely with our executive team managing all activities related to the daily operations of our Detroit division through effective leadership, direction, and motivation of all employees. This role has full P&L responsibility.
Develop and maintain a yearly business plan that includes programs for improving the profitability of the company.
Maximize division profitability by implementing programs that optimize service and inventory management efficiency.
Requirements:
Bachelor's degree and five or more years of experience in a GM or Director Level position required. Advanced degree a plus.
Demonstrated leadership ability along with the ability to get results through others.
Proven track record of building strong relationships across organizational boundaries, overcoming challenging cross-functional issues and the ability to lead/influence others.
Capable of organizing and managing multiple priorities.
Ability to read, analyze and interpret the most complex documents.
Ability to write procedures using original or innovative techniques or style.
Ability to make effective and persuasive speeches and presentations on complex topics to top management.
To perform this job successfully, an individual should have knowledge of, spreadsheet software, order processing systems; project management software and database software.
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Please learn more about Ernest by watching some of our Youtube videos:
Newest Company Video with Keanu Reeves!
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage? Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service. Even after decades of delivering great packaging to our customers, that commitment has never changed. We always find the best solution to fit our customers' needs, even if we have to invent it!
Center Manager
Manager Job 35 miles from Pontiac
For almost 50 years, we've helped more than half a million members reclaim their hair and their confidence. HairClub' s vision is to be the most trusted personal image and lifestyle authority while achieving accelerated growth through powerful member experiences in Centers. With over 100 locations across the USA and Canada where we provide everything from hair regrowth, hair restoration, scalp micropigmentation and much more!
HairClub is looking for a Center Manager to lead all operations in our Center in order to ensure success in terms of sales, member experience, profitability, efficiency, and safety. As a Center Manager, you will be responsible for hiring, training, and managing Center talent and holding your team accountable. Do you want to be a part of The Club, make a difference and help our members confidently go after their dreams!
What you should expect to do:
• Mentor, lead and train your team to optimize development
• Increase Center's Member Retention and Growth
• Implement and execute HairClub's strategies, programs, and communications
• Staff and lead your Center team
• Drive focus on the ultimate member and employee experience
• Ensure the expectations of new, existing, and potential Members are exceeded
Qualifications:
• At least five (5) years of relevant management experience
• Relevant sales and long-term client relationship experience
• Excellent communication and team-leading skills
Measures of Success:
• Increase Center's Member Retention and Growth
• Maintain a Highly Engaged Workforce
• Meet or exceed total Center revenue and profitability goals and continually improve Net Promoter Score (NPS)
Benefits: After 90 days of employment:
401k
Dental, Vision and Medical
Paid PTO days, wellness days and Paid Holidays
A wealth of opportunities for growth and advancement
Attractive work schedule: Tuesday-Saturday, with Sundays and Mondays off. Centers are closed for most major holidays.
Uncapped Bonus Opportunity based on business growth and success of the Center
Are you a People Leader looking for a challenge and a place to GROW, look no further!
HairClub is an equal opportunity employer, dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. HairClub strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace.
General Manager
Manager Job 35 miles from Pontiac
With over 50 stores and the largest avocational cooking program in the US,
Sur La Table
offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table - and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we're all here for the same reason - to roll up our sleeves and create happiness through cooking and sharing good food.
The General Manager plays a key role in the success of a Sur La Table store by leading a high-performing team that inspires customers throughout every stage of their culinary experience. This position combines strategic business acumen with strong operational expertise to drive both culinary and retail business performance while delivering #bestincenter service.
Key Responsibilities
Leadership & Team Development
· Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail.
· Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture
· Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth.
Customer Experience & Brand Representation
· Remains knowledgeable by staying updated on products, utilizing available training, and seeking additional resources as needed.
· Ensure exceptional customer experience by leading a customer-focused culture.
· Uphold Sur La Table's brand standards through outstanding service, store presentation, and culinary class execution.
· Address customer concerns and resolve issues to maintain satisfaction and loyalty.
Sales & Business Performance
· Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business.
· Analyze key performance metrics daily and leverage insights to optimize store performance.
· Ensure achievement of sales goals and financial targets through effective merchandising, marketing, and customer engagement.
Operations & Compliance
· Oversee daily store operations, ensuring compliance with company policies and procedures.
· Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.
· Ensure store safety and cleanliness, addressing any maintenance needs promptly.
· Maintains the accuracy and integrity of employee records, including but not limited to time and attendance data, food safety certifications, and personal information.
· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.
Physical Requirements
· Ability to communicate verbally and work cooperatively with associates and customers
· Ability to remain standing for up to 5 hours at a time
· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
· Ability to lift and/or move merchandise weighing up to 50 lbs.
· Ability to ascend/descend ladders to retrieve and/or move merchandise
· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
· Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays
· Regular and predictable attendance
Qualifications & Experience
· 3+ years of retail management experience, preferably in a specialty or culinary retail environment.
· Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
· Excellent communication, problem-solving, and decision-making abilities.
· Passion for community engagement and providing exceptional customer experiences.
· Proficiency in Microsoft Office and retail management systems preferred
This represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the and other duties, as assigned, may be part of the job. This is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.
CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact ************************.
Unit Manager (RN)
Manager Job 15 miles from Pontiac
Unit Manager/Nurse Supervisor Registered Nurse (RN) We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward.
Facility: MediLodge of Farmington
Why MediLodge?
Michigan's Largest Provider of long-term care skilled nursing and short-term rehabilitation services.
Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
Michigan Award Winner: Recipient of the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association.
Key Benefit Package Options?
Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
Pet Insurance: Three options available
Education Assistance: Tuition reimbursement and student loan repayment options.
Retirement Savings with 401K.
HSA and FSA options
Unlimited Referral Bonuses.
Start a rewarding and stable career with MediLodge today!
Summary:
The Unit Manager Registered Nurse is responsible for directing the entire operation of a nursing unit in a long-term care healthcare facility.
Qualifications:
Education:
Graduate of accredited school of nursing, degree preferred.
Licenses/Certification:
Licensed as a Registered Nurse (RN) (if state requires)
Valid CPR teaching certificate, if applicable.
Experience:
Three years of nursing experience, of which one year was in a long-term care environment.
Job Functions:
Performs General Management Functions such as hiring, disciplining and evaluating employees.
Plans and facilitates meetings and committees to address resident care issues for the unit.
Manages area of responsibility with the goal of achieving and maintaining the highest quality of care possible.
Participates in developing, implementing, and evaluating programs that promote the recruitment, retention, development and continuing education of nursing staff members.
Contacts physicians as necessary and ensures physicians interventions are timely and appropriate.
Reviews staffing patterns and census of nursing units and reassigns personnel when necessary to ensure staffing meets resident needs and budgetary controls.
Monitors the clinical operations of the unit and resident's conditions and ensures that appropriate and quality care is administered.
Obtains medications, supplies and medical records needed to provide safe, efficient, and therapeutic care to residents on a continuing basis.
Assists in the orientation of new personnel, monitors their skills and guides and observes staff that may need assistance with procedures.
Participates in facility “QA” program.
Performs other tasks as assigned.
Knowledge/Skills/Abilities:
Skilled in motivation of staff and leadership.
Skilled in work assessment.
Ability to communicate effectively with residents and their family members, and at all levels of the organization.
Knowledge of state and federal requirements for accreditation and certification.
Possesses basic computer skills.
Ability to work with a culturally diverse resident and employee population.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Unit Manager (Registered Nurse/RN)
Manager Job 35 miles from Pontiac
Live the Mission: We are excited to add a Unit Manager to our team of Champions! Well qualified candidates will hold an active Michigan RN license and specialize in cognitive and memory care, able to approach staff from a teaching-oriented stance, and be experienced in managing a team including LPNs and CNAs.
* Must be able to oversee the restorative program effectively
* Must be able to design and maintain restorative dining program
* Must be able to serve as coordinator between therapy and nursing, making recommendations for therapy referrals as appropriate
* Must be able to chart appropriately and timely
* Must be able to supervisor Restorative CNAs effectively
Position Summary:
The RN Unit Manager is responsible for supervising, implementing, coordinating, and managing patient care through interpersonal contact with patients, families, nursing staff, and others on his/her respective unit in accordance with all applicable laws, regulations, and Life Care standards.
Education, Experience, and Licensure Requirements:
* Nursing diploma (associate's or bachelor's degree in nursing)
* Currently licensed/registered in applicable State. Must maintain an active Registered Nurse (RN) license in good standing throughout employment.
* One (1) year geriatric nursing experience preferred
* Must have CPR certification upon hire or obtain during orientation. CPR certification must remain current during employment.
Specific Job Requirements:
* Advanced knowledge in field of practice
* Make independent decisions when circumstances warrant such action
* Knowledgeable of practices and procedures as well as the laws, regulations, and guidelines governing functions in the post acute care facility
* Implement and interpret the programs, goals, objectives, policies, and procedures of the department
* Perform proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
* Maintains professional working relationships with all associates, vendors, etc.
* Maintains confidentiality of all proprietary and/or confidential information
* Understand and follow company policies including harassment and compliance procedures
* Displays integrity and professionalism by adhering to Life Care's Code of Conduct and completes mandatory Code of Conduct and other appropriate compliance training
Essential Functions:
* Effectively direct the daily functions of unit nurses and CNAs to provide leadership on the floor
* Chart appropriately, accurately, and in a timely manner
* Provide, manage, and coordinate patient care and services through interpersonal contact which allows patients to attain or maintain the highest practicable physical, mental, and psychosocial well being
* Accurately prepare and administer medication as ordered by a physician
* Respond in a leadership capacity to emergency situations related to patient and staff safety
* Coordinate patient care plans and services
* Exhibit excellent customer service and a positive attitude towards patients
* Assist in the evacuation of patients
* Demonstrate dependable, regular attendance
* Concentrate and use reasoning skills and good judgment
* Communicate and function productively on an interdisciplinary team
* Sit, stand, bend, lift, push, pull, stoop, walk, reach, and move intermittently during working hours
* Read, write, speak, and understand the English language
An Equal Opportunity Employer
Insurance Customer Service Manager
Manager Job 7 miles from Pontiac
Are you a skilled and motivated professional with exceptional customer service and communication skills? We are looking for someone like you to join our expanding insurance agency in Rochester Hills, MI, USA.
If you have a knack for creative problem-solving, this role might be the perfect fit for you! Take the opportunity to advance your career by applying promptly. The ideal candidate will oversee our customer service department. Allied Insurance Managers, Inc. has been offering coverage and risk management services to clients since 1987.
As an independent agency, we provide customers with the most comprehensive and cost-effective insurance policies available.
Benefits we offer include: Dental, Medical, and Vision Insurance Policies, Life and Disability Insurance Protection, Paid Vacation and Holidays, with a 401(k) Profit Sharing Plan, Opportunities for professional growth and advancement, with the possibility of a higher salary based on experience. Don't miss the chance to be part of our team and make a difference in the insurance industry!
Showcase deep knowledge of insurance policies, industry regulations, and best practices to provide precise information and service to clients in Rochester Hills, MI, USA.
Cultivate strong relationships with customers through exceptional communication skills to ensure their utmost satisfaction.
Provide guidance and support to staff members, aiding in the recruitment process to secure qualified candidates.
Evaluate and assess employee performance, setting up development objectives to enhance their skills and competencies.
Develop and review protocols for customer service and operational efficiency to guarantee seamless and productive workflows.
Identify operational shortcomings and devise strategies to enhance customer service and streamline operations.
Implement necessary procedural adjustments, effectively rolling out changes to optimize efficiency.
Foster the professional growth of each team member, aiding them in achieving their career aspirations.
The ideal candidate should possess a bachelor's degree from a college.
A minimum of five years of experience in customer service within the commercial insurance industry is required.
Holding a Michigan PC Insurance License is preferred.
Proficiency in MS Word, Excel, Outlook, and Agency Management Systems (preferably AMS360) is necessary.
Customer Service Manager
Manager Job 13 miles from Pontiac
divp id="is Pasted"strong Customer Service Manager/strong/pp Stabilus is a global leader in the production of gas springs and dampers on five continents. This position will be located at ACE Controls, Inc., a Stabilus company. ACE is the internationally recognized expert in the field of industrial damping technology. The company's portfolio now includes automation control, motion control, vibration control and safety products./pp This position will be located at our facility in Farmington Hills, MI./ppstrongu Job Summary:/u/strong/pp We are looking for a self-motivated professional with experience successfully leading a team of Inside Sales / Customer Service Reps. The responsibility of this position includes developing and maintaining efficient customer service processes, processing orders, developing sale price strategies, generating new quotes, following up on quotes and leads, and supporting the customer service team. The Customer Service Manager is expected to drive continuous improvement activities which support the growth of the employees and the business. The Customer Service Manager, along with the customer service team, is the face of ACE Controls and therefore exceptional communication skills and ability to multitask efficiently are a must./ppstrongu Essential Job Functions:/u/strong/pulli Quick learning ability to grasp technical knowledge of ACE Shocks, customers, and applications./lili Manage the daily workload of the customer service team, supporting daily activities and ensuring timely communication to customers./lili Communicate information as needed and keep the customer service team up to date on customer and product changes. /lili Reads correspondence and accepts phone calls from distributors, direct customers, and Area Sales Managers to determine their needs. Obtains answers quickly and/or maintains customer contact until situations are resolved. Pass on all relevant information to people involved./lili Develops and maintains sale price strategy in collaboration with the Sales Director and General Manager./lili Develops quotes for standard and custom product./lili Follow up on leads and quotes and support a high-level win-rate./lili Prepare and distribute sales orders / contracts./lili Enters sales orders into the ERP database (QAD). Ensure accuracy and efficiency./lili Expedites sales orders maintaining communication with all relevant departments for critical items in need of special attention. Follow up with the CSR as needed./lili Work with Purchasing Manager, Planners and Buyers to ensure we have clear communications on order status for our customers and sales team./lili Ensures the CSR team works professionally with the sales team and all customers. Escalates and resolves any issues which may arise between the sales team and the customer./lili Confers with production personnel to determine feasibility of fabrication and to obtain delivery schedules by product./lili Sets up new accounts in QAD for new customers and manages (on-boarding) these accounts./lili Research any issue related to poor customer satisfaction. Analyze the root cause and develop countermeasures to be implemented./lili Maintain a high customer review rating amongst all sales channels including direct customers, distributors, and ecommerce platforms./lili Maintains Customer Complaint Reports and routinely reviews complaints concerning billing or product failures, attempts to solve the problem or refers complaints to designated departments for investigation./lili Responsible for ISO documentation and ensures the CSR team follows the ISO 9001 work instructions as documented./lili Responsible for training staff on new processes./lili Work directly with Finance to resolve customer credits and debits issues./lili Maintains Export control compliance working with Finance and Shipping to ensure we control countries shipped to in accordance with EAR regulations. /lili Responsible for hiring, staffing and performance management of related areas./li/ulp /ppstrongu Supervisory Responsibilities:/u/strong/pp Leads, supports, and develops the CSR / inside sales team. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding employees; addressing complaints and resolving problems; providing constructive feedback./ppstrongu Education, Training, Certifications:/u/strong/pulli Two- or four-year college degree required./li/ulpstrongu Experience:/u/strong/pulli3 - 5 years of management/leadership experience working in a customer service environment preferably in a manufacturing environment./lili Sound leadership experience to include team building, conflict resolution, training and change management./lili Proven track record of meeting established targets./lili Proven track record of continuous improvement initiatives./lili Experience with ERP software (SAP/QAD)/lili Experience working with CRM systems as a high-level user and utilizing to produce reports and analysis./lili Experience maintaining key metrics for area of responsibility./lili EDI experience a plus./lili Willingness and ability to travel up to 15%./li/ulpstrongu Job Knowledge and Skills:/u/strong/pul type="disc"li Team player. Willingness to be a “Go-to” person./lili Self-motivated and self-starter./lili Strong communication skills both oral and written./lili Excellent presentation skills including the ability to prepare an effective and thorough presentation./lili Ability to manage multiple projects and customers simultaneously./lili Proactive approach to work and communication./lili Good interpersonal skills in a cross-functional team./lili Optimistic attitude./lili Willing to take on new challenges as assigned to them and taking them from start to finish. /lili Ability to motivate and inspire others to act./li/ulpstrongu Working Conditions:/u/strong/pul type="disc"li Normal office environment/li/ulpstrongu Accountability:/u/strong/pul type="disc"li Responsible to follow all ACE Controls, Inc. procedures and technical guidelines as well as adhere to customer requirements./li/ulpstrongu Physical Requirements:/u/strong/pul type="disc"li The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job./lili While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms./lili This position requires the ability to occasionally lift products and supplies, up to 30 pounds./li/ulpstrongu Other Duties:/u/strong/pp Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./p
/div
Application Engineering / Customer Service Manager
Manager Job 21 miles from Pontiac
The Application Engineering / Customer Servce Manager is directly responsible for managing, overseeing and coordinating of all day-to-day distribution activities, customer service and engineering operations. These duties include managing Customer Service Representatives and Application Engineers. This position will partner with the other managers in the branch to jointly lead all activities efficiently and effectively. This position will also partner with other locations Operations/Customer Service Managers to ensure consistency and efficiency across the company.
Essential Duties and Responsibilities:
Prioritize, schedule and delegate work assignments, and directly supervise day-to-day Michigan customer service and engineering operations to ensure the meeting of revenue and profit goals. Ensure that all groups meet their performance expectations and work within their budgetary constraints.
Develop a strong relationship with our top customers to create a platform for an open dialog of communication.
Assist Customer Service Representatives and Application Engineers in their daily activities to meet customers deadlines.
Learn the basics and the application of all of our products so support can be provided to direct reports.
Process orders and quotes as necessary to assist in timeliness.
Work with Director of Engineering, Program Manager, and Warehouse Manager to determine proper fluid fill spare parts part numbers and process quote to customer.
Oversee and ensure all invoicing is carried out each month at the branch.
Assist VP Operations in the development of short term and long-range strategies, plans, and budgets based on corporate goals and growth objectives.
Review ongoing performance results to targets, activity reports to measure productivity and identify areas needing cost reduction or process improvement. Ensure that all reports are accurate and up to date.
Assist in establishing and implementing departmental policies, goals, objectives and procedures that will maximize revenue and increase efficiency.
Partner with VP Operations to coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
Coach and develop staff to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
Identify and recommend development plans for Customer Service Representatives and Application Engineers in the branch.
Partner with Warehouse Manager to manage the movement of goods into the production facility to ensure efficiency and effective use of resources and space and maintain a safe work environment in operations.
Work with Materials Manager on inventory and slow-moving inventory contests, returns, and improvement opportunities.
Partner with the Sales Manager and Business Developer to support each other's teams, strategic opportunities, and working through day-to-day challenges to achieve the overall goals and objectives.
Partner with Operations/Customer Service Managers from the other branches to develop and implement operations strategies to improve execution, provide additional value to customers in a cost-effective manner, and implement best practices across all branches.
Evaluate staff's work performance through semiannual reviews.
Make recommendations for wage adjustments, addressing performance issues, and hiring and firing of personnel.
Ensure the training of new and existing employees on the procedures, processes and methods required to achieve organization standards for quality, quantity, and safety.
Assist in the planning and executing of product training requirements for new and existing employees to achieve multiple employees on your team obtaining expert knowledge of our major products.
Other duties and responsibilities that management may deem necessary.
Education/Skills/Experience
Required:
Three to five years previous customer service and engineering management experience
Bachelor's degree in related management field or equivalent experience
Strong communication skills, written and verbal
Strong analytical, numerical and reasoning abilities
Experience in customer interactions and relationships
Leadership Orientation- Actively seeks ways in which to act as a role model, guide, develop and mentor others
Initiative- Engages in proactive behavior and ability to take action with minimum direction
Adaptability- Responds effectively to changes
Excellent Microsoft Office skills
Preferred:
Industrial distribution experience
Inventory management experience
Product knowledge