Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your salaried and hourly workforce
- Lead large-scope projects with site and regional impact
- Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.
Basic Qualifications
- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 2+ salaried employees and 70+ indirect employees
- Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
- Demonstrated problem solving skills and analytical skills
- Excellent customer service skills, communication skills and interpersonal skills
- Track record of meeting or exceeding department performance goals
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* .
USA, CA, Bakersfield - 91,000.00 - 136,500.00 USD annually
$118k-164k yearly est. 5d ago
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Assistant Store Manager
Bootbarn, Inc. 4.2
Manager job in Hanford, CA
The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the Boot Barn Mission, Vision, and Values. The Assistant Store Manager plays an important role in upholding exceptional customer service, partner development and engagement, merchandising standards, store operations and attainment of store sales goals. The Assistant Store Manager will partner with the Store Manager and District Manager in pursuit of year-over-year increases and improved processes and productivity.
Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other.
At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.
Our vision is to offer everyone a piece of the American spirit -- one handshake at a time.
ASSISTANT STORE MANAGER DUTIES
Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas. Develop individual team members to meet various career goals within in the company.
Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
Assess and communicate localized customers' needs to Store Manager.
Collaborate with the Store Manager to plan and execute successful volume driving events that involve outreach to the local community/market
Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines.
Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner.
Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team.
Maintain personal knowledge in across all product categories (western boots, work boots, denim, hats and add-ons) and coach and train partners in these areas.
Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
Possess well-developed business acumen and understands all aspects of the store's operations.
Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
Additional duties as assigned by District Manager or Store Support Center partners.
QUALIFICATIONS
Associate's Degree and/or 2 to 4 years of experience in retail store management
Experience managing direct reports and leading teams in a selling environment.
Strong organizational and time management skills with the ability to manage multiple priorities.
Strong communication, customer service, time management and organizational skills.
Availability to work a variety of shifts to meet business needs including nights, weekends and holidays.
Flexibility with scheduling and willing to work extended hours when necessary.
Up to 15% travel to support local stores, as needed.
COMPETENCIES
Business Acumen: Applies a comprehensive understanding of store operations, key performance drivers, and goals to make informed decisions that improve business performance.
Conflict Management: Addresses conflict directly and professionally, fostering open communication and resolution strategies that strengthen team alignment and productivity.
Customer-Centric: Approach Promotes a customer-first selling culture by modeling service behaviors that prioritize consistent, high-quality experiences to build loyalty and trust.
Leadership & Team Development: Leads with Boot Barn's core values and invests in the growth of team partners by setting clear expectations, coaching consistently, and developing their skills for long-term success.
Strategic Thinking: Anticipates future challenges and opportunities using performance results, making aligned decisions that support the company vision and mission and guide the store's long-term goals.
PARTNER BENEFITS & ADDITIONAL COMPENSATION OPPORTUNITIES
Competitive hourly rate*($21.00 - $26.00) plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
Paid Time Off plan for year-round Boot Barn Partners.
Medical, Dental, Vision and Life Insurance.
401(k) plan with generous company matching.
Flexible schedules and work/life balance.
Opportunities for growth at every level -- we are opening 50+ new stores each year.
Compensation varies based on geography, skills, experience, and tenure
For eligible Boot Barn Partners
PHYSICAL DEMANDS & WORK ENVIRONMENT
In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.
Standing, walking, and squatting more than fifty percent of the work shift.
Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts.
Ability to use a ladder and/or step stool occasionally.
Required to lift, move and carry up to 40 pounds.
Ability to read, count and write to accurately complete all documentation and reports.
Must be able to see, hear and speak in order to communicate with partners and customers.
Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
[ ] Sedentary: Limited activity, no lifting, limited walking
[ ] Light: Office work, some lifting, bending, stooping or kneeling, walking
[ X ] Moderate: Mostly standing, walking, bending, frequent lifting
[ ] Arduous: Heavy lifting, bending, crawling, climbing
In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.
* The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.
* Noise levels are considered moderate.
Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.
Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and partners without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.
Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at **************, Option 4.
California Privacy Notice
$21-26 hourly 6d ago
Assistant Manager - Part Time
Big 5 Sporting Goods 4.4
Manager job in Bakersfield, CA
Opening and closing of the store Performing customer sales and service Directing sales and cashier associates throughout the store Training newly hired associates Merchandising and compliance of all company policies Answering customer inquiries from Assistant Manager, Part Time, Manager, Assistant, Management, Retail
$34k-41k yearly est. 3d ago
Site Operations Manager
PCMC 4.9
Manager job in Shafter, CA
Full-time Description
The Site Operations Manager is responsible for the safe, compliant, and efficient day-to-day operation of the depot. This role oversees customer service, gate operations, yard activity, and maintenance functions to ensure operational continuity, equipment readiness, regulatory compliance, and high customer service standards in a safety-regulated industrial environment.
Pacific Logistics Services offers a competitive benefits package and includes a 5K sign on bonus.
Responsibilities:
Manage daily depot operations including gate flow, yard movements, equipment utilization, and customer service
Ensure proper staffing, scheduling, and coverage across all operational functions and shifts
Serve as the primary escalation point for operational, safety, and customer issues
Coordinate priorities across customer service, gate, yard, and maintenance activities
Own site safety performance and regulatory compliance
Enforce OSHA, DOT-adjacent (where applicable), and company safety policies
Ensure compliance with equipment operation standards, PPE requirements, and safe work practices
Lead incident response, investigations, corrective actions, and reporting
Exercise stop-work authority when unsafe conditions or behaviors are identified
Direct and prioritize work for the on-site depot equipment mechanic(s)
Ensure preventive maintenance schedules are followed and documented
Monitor equipment availability, downtime, and repair effectiveness
Coordinate third-party vendors for major repairs or inspections as required
Lead, coach, and hold employees accountable for performance, safety, and attendance
Ensure required training, certifications, and cross-training are completed and current
Partner with HR on hiring, discipline, investigations, and performance management
Operate within company policies
Ensure customer commitments and service levels are consistently met
Resolve escalated customer concerns related to service execution or billing
Coordinate with billing/finance teams to ensure accurate service capture and invoicing
Support execution of revenue-generating depot services
Track and analyze KPIs including safety incidents, gate turn times, productivity, equipment uptime, and service accuracy
Identify operational risks, inefficiencies, and improvement opportunities
Implement and enforce standard operating procedures (SOPs)
All other duties assigned.
Requirements
Bachelor's degree in Operations, Logistics, Business, or equivalent experience
5+ years of experience in depot, yard, warehouse, or industrial operations
2+ years of experience in a supervisory or management role
Strong knowledge of OSHA-regulated operations and safety management
Experience leading cross-functional, shift-based teams
Preferred
Experience in container storage depots, logistics yards, or equipment-intensive operations
Familiarity with DOT/FMCSA considerations for yard and driver interactions
Salary Description 75K-95K
$95k-143k yearly est. 6d ago
Call Center Customer Service Manager
Burrtec 4.2
Manager job in Bakersfield, CA
Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization.
We have a Customer Service Manager position opening at our VBI Hauling Division:
Create an environment that encourages and motivates employees to exceed customer expectations by providing consistent direction and assistance to Customer Service Representatives. Develop and nurture strong long-term relationships with clients and serve as the primary escalation point for complex inquiries, complaints, and service issues, ensuring timely resolution.
SALARY RANGE:
$75,000 - $105,000/year
ESSENTIAL DUTIES:
Maintain close contact with employees to ensure Customer Service Representatives meet customer retention goals, resolve customer issues in a timely, accurate and professional manner, and provide the highest level of customer satisfaction possible
Supervise the work of Customer Service Representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Provide Customer Service Representatives with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes
Implement departmental policies, procedures, and service standards in conjunction with management
Ensure all daily, weekly, monthly, quarterly & yearly reports are done in a timely manner
Discuss job performance problems with Customer Service Representatives in order to identify causes and issues, and to work on resolving problems
Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action
Review records and reports pertaining to activities such as production, payroll, and attendance in order to verify details, monitor work activities, and evaluate performance
Recruit, interview, and recommend Customer Service Representative candidates
Evaluate and ensure staff is properly trained in all aspects of their job requirements
Responsible for managing daily deposits by generating accurate reports and promptly depositing funds at the bank to ensure financial accuracy and compliance
Maintain accuracy and timeliness in customer billing processes, ensuring that bills reflect services accurately rendered and are issued promptly to maintain positive customer relations and financial integrity
Responsible for generating and processing refunds on a monthly basis, ensuring adherence to company policies and procedures while maintaining customer satisfaction and financial accountability
Act as the primary point of contact between local municipalities to ensure service changes are implemented on time and correctly
Responsible for answering action item related emails in prompt manner
Coach and develop employees by continuously communicating with team members and providing guidance for improvement and recognition of efforts
Other duties as necessary or assigned
QUALIFICATIONS:
Minimum of three years' experience supervising personnel in a customer service environment is required
Intermediate knowledge of Accounting Principles
Proficient typing skills
Strong PC skills with proficiency in Excel and Word and ability to learn and utilize internal Customer Service Software
COMPETENCIES:
Demonstrate leadership, problem solving and organizational skills and ability to maintain and promote a team oriented work environment
Strong organizational skills and ability to motivate large groups
Ability to multi-task and work well under pressure
Ability to balance team and individual responsibilities and helps build a positive team spirit
Proactively identify and resolve problems in a timely manner
Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
Ability to work in and/or back-up all incoming call queues
Excellent verbal, written and analytical skills
Good decision making, problem solving and communication skills
Excellent customer service skills and ability to work in a fast paced environment
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain
Hearing sufficient to understand conversations, both in person and on the telephone
Must have ability to operate computer, 10-Key calculator, and FAX machine
Work area is primarily in an office setting and may have fluorescent lighting and air conditioning
Will work in an office environment and have daily contact with the public
We offer competitive wages and an excellent benefits package, including 401 (k) and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.
$75k-105k yearly Auto-Apply 15d ago
Assistant Manager- 791 Visalia
Smart & Final Inc. 4.8
Manager job in Visalia, CA
791 - Visalia Extra Starting Rate: $23.00/hr We are searching for an experienced Assistant Manager- 791 Visalia at 3424 S. Mooney Blvd Visalia, California, 93277 United States Primary Duties and Responsibilities: The Assistant Manager reports to the Store Manager. Assists the Store Manager in the management of daily store operations in the absence of the Senior Assistant Manager (SAM) and helps supervise associates in the performance of their assigned duties. Receives inventory, stocking and maintaining a store section, operating a cash register, and performs basic bookkeeping duties.
Specific duties include, but are not limited to:
* Maintains a store section, as assigned by creating orders, receives and stocks merchandise using proper equipment
* Reviews invoices/bills for accuracy
* Stocks shelves, end stacks, displays and deli/freezer cases
* Sets up advertising/promotional displays
* Marks prices on merchandise as needed
* Operates a cash register, receives cash from customers, makes change and processes check/charge transactions
* Reviews price/order books, price changes, advertisement forms and direct vendor pricing information
* Gives cash and/or credit refunds, when approved by management
* Verifies customer eligibility when alcoholic beverages are purchased
* Performs basic bookkeeping duties
* Records lost/damaged goods and store supplies using appropriate ledger
* Posts information and collects data
* Supervises the activity of assigned work crews when functioning as temporary Senior Assistant Manager
* Insures compliance with company policies and government regulations
* Supervises unloading, staging, stocking and pricing activity of the crew
* Provides timely and professional customer service by resolving customer complaints and requests for refunds, exchanges, or adjustments
* Monitors and supervises associates and customer safety and security issues
* Participates in completing customer accident reporting paper work
* Supervises completion of equipment safety and sanitation checklists
* Ensures period safety/loss prevention sign-off sheets are completed
* Demonstrates ability to effectively utilize basic PC skills and have knowledge of usage of all handheld devices.
* To successfully perform the job of an Assistant Manager, an individual must be honest, reliable and be able to reinforce our company values: Teamwork, Integrity, Accountability, Respect and Growth
Please note: This is a summary of the . A complete job description may be obtained by contacting Human Resources.
Required Qualifications:
At a minimum, the successful job applicant will have at least one of the following: an Associate Degree, Bachelor's Degree, Retail Management Certificate (RMCP) or enrolled in one RMCP course. Must have prior work experience in retail operations or equivalent work experience as determined by Company management.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
$23 hourly 25d ago
Customer Service Manager
Westamerica Ban 3.6
Manager job in Hanford, CA
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services.
ESSENTIAL FUNCTIONS:
Customer Service & Sales Support
Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
Meet SERVICE standards for external customers.
Conduct/facilitate daily 8a.m. sales meetings.
Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions.
Support Sales efforts through coaching and mentoring.
Focus on stabilization of transaction accounts.
Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives.
Ensure that average monthly teller incentive goal of $110/FTE is met.
Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals.
Maintain or grow branch deposits.
Meet or exceed NII goal as outlined in your annual budget.
Meet minimum Elan goals.
Meet established QIS standards of 95% or above.
Ownership & Accountability
Maintain control and tracking of operational losses and teller cash differences.
Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations.
Manage overall operations of the branch through effective delegation & follow-up.
Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities.
Ensure training & cross-training of staff. Identify any training, coaching or scripting needs.
Ensure all necessary reports are completed and forwarded on a timely basis.
Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard.
Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service.
Implement changes to policies and procedures timely and effectively.
Personal losses within loss limit.
Meet attendance guidelines.
Administrative Control, Security & Audit
Ensure satisfactory ratings by Internal Audit.
Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1).
Follow security protocols in opening, closing and internal operations procedures.
Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures.
Ensure branch remains within established loss limits.
Compliance Responsibilities
Complete regulatory tutorials to ensure understanding of compliance standards & expectations.
Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations.
Answer regulatory questions correctly during Audit/Branch Review.
Ensure CRA service hours branch goals are met.
Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.
DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)
Approves non-standard transactions based on knowledge of client's account history.
Schedules appropriate number of staff to successfully meet varying service demands and address any training needs.
Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies.
PROMOTIONAL GUIDELINES:
Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc.
After one year in current position, the following criteria must be met:
Must have all audits and branch reviews rated satisfactorily.
Must obtain an “at expectation” or better in all categories on the annual performance appraisal.
Consistent pattern of growth in all areas of sales support.
Requirements
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
MENTAL DEMANDS:
Successfully prioritize demands and meet quality and quantity service standards.
Apply basic math skills to balance cash and reconcile ledger accounts.
Evaluate job performance and identify training needs of subordinate staff.
Identify and capture business opportunities.
EOE
Westamerica Bank's Privacy Policy may be found at: *********************************
Salary Description $68,640.00 - $69,817.69
$68.6k-69.8k yearly 60d+ ago
Restaurant & Operations Manager
Lucky Strike Entertainment 4.3
Manager job in Visalia, CA
Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our Restaurant / Entertainment Managers help bring this vision to life every day for guests of their centers-and have a great time doing so. The Restaurant / Entertainment Manager role is an active one where you're on your feet, coordinating multiple team members, and problem-solving in real time.
Our Restaurant / Entertainment Managers assist the General Manager with all aspects of the center and its management. In the General Manager's absence, they're the ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day-to-day, our Restaurant / Entertainment Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the team's hourly staff. If you've ever thought of becoming a General Manager at one of our centers, then the Restaurant / Entertainment Manager is a great place to start.
ESSENTIAL DUTIES:
Get a glimpse of all you'll experience as a Restaurant/Hospitality Manager
MAKE GUESTS PRIORITY #1
Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints
NEVER STOP IMPROVING
Continually hone our operational execution; schedule staffing levels to meet your center's needs and maximize the guest experience
TAKE EVERY OPPORTUNITY
Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.)
PARTNER WITH LEAGUES
Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues
ASSEMBLE AN ALL-STAR TEAM
Recruit, hire, train, and schedule a talented team of hourly center staff
SHOW OFF THOSE MANAGEMENT SKILLS
Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate...
DRIVE FOOD & BEVERAGE SALES
Oversee the management and expansion of your center's Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.
REMAIN FLEXIBLE
An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.
WHO YOU ARE
As committed member of our team, you're ready to fill in for your center's General Manager as needed. Your guest service sensibility is as strong as your interpersonal and communication skills. You're flexible enough to support the center through extended workdays, in addition to being able to work nights, weekends, and holidays. What's more, you're a dedicated team player who's great at developing the talents of your team, and you're looking to ultimately take the next step towards becoming a General Manager.
DESIRED SKILLS:
Check out the desired skills below and see if you have what it takes to join our world-class team
2+ Years of Management Experience in kitchen, bar, restaurant, and food service operations
Bachelor's Degree
The ability to supervise center operations staff
Strong Team Player
Exceptional “People Developer”
Customer Service Pro
Knowledge of POS register systems
WORK ENVIRONMENT/ PHYSICAL DEMANDS:
Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com.
The pay rate for this position is $25hr to $28hr.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************
$25-28 hourly Auto-Apply 17d ago
Visalia Mall - Seasonal Local Manager
Cherry Hill Programs Seasonal Jobs
Manager job in Visalia, CA
Pay Range: Min: $20.00 Max: $21.00
About Us Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.
As Seasonal Local Manager, you will create the magic by overseeing daily operations for our Easter Bunny photo operations and implement strategies to drive profitability and efficiency at your venue. The ideal candidate will also lead, develop, and motivate the local team to achieve personal, professional, and company goals.
Our Local Manager Will Also
Promote a positive, collaborative environment and maintain our core values and policies
Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
Determine staffing requirements and oversee hiring, onboarding, and training of all team members
Ensure daily operations are maintained as scheduled
Respond to all business calls or emails within a timely manner
Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets
Verify DAILY bank deposits to DM, confirming bank deposit/credit card slips are w/financial paperwork
Coach and develop team members to drive revenue, reduce cost and provide world class guest service
Establish and maintain positive and successful vendor relations with staff at all locations
Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability
Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
Ensure accurate/timely preseason setup, breakdown and securing of all equipment at your location
Other duties required/assigned as detailed in Employment Agreement
What We're Looking For
Positive attitude and strong work ethic
Team player who can work independently and understands the importance of leadership
Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
Ability to process sales transactions and comfortable with cash handling
Professional attire and good hygiene are a must
Available to attend mandatory pre-season training
Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
Available to work a minimum of 40 hours a week or as needed
Knowledge, Experience & Skill
At least 18 years of age
High School Diploma Required
Previous retail/assistant manager and photography experience preferred
Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time
Ability to stand, walk, and perform easy, guided choreographed movement independently
What Else Can You Expect
A fun, fast paced, and passionate environment
Career advancement opportunities
Flexible schedule
Referral program
One free photo package for friends and family per staff member
Must be used 2 weeks before the close of each season
We Work Together to Win Together
Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.
Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company's success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.
$36k-60k yearly est. 4d ago
Management - General Manager
Angry Chickz
Manager job in Bakersfield, CA
The General Manager is responsible for managing the daily operations of the restaurant including the selection, development, and performance management of employees within the standards of Angry Chickz. In addition, they oversee inventory and ordering of food and supplies, optimize profits and ensure guests are satisfied with their dining experience.
Essential Duties and Responsibilities include the following. Other duties may be assigned:
Attract, recruit, develop, and retain team members that embrace the vision, values, and culture of Angry Chickz
Prepare team schedules and assign specific duties for each shift.
Maintain high levels of engagement with guests and team members
Responsible for active guest frequency and recovery
Quality standards of service and guest satisfaction
Implement and follow all company policies, goals, objectives, and procedures as communicated by leadership.
Monitor food preparation methods, recipes, and portion sizes.
Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control.
Plan and properly execute all activities such as seasonal offers, and promotions with other departments as needed.
Manage restaurant inventory to ensure proper management of product
Review and manage P&L statements to measure productivity and restaurant sales goal.
To perform this job successfully, an individual must be able to perform each essential duty. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Active Learning -Understanding the implications of new information for both current and future problem-solving and decision-making.
$66k-132k yearly est. 20d ago
Store (Brand) Manager
Stanton Optical 4.0
Manager job in Porterville, CA
Job Description
Reports to: Regional Manager
Are you passionate about developing talent and creating an environment focused on outstanding customer experience? Do you have an entrepreneurial spirit and you're looking for your next big career move?
At Stanton Optical we call our store managers Brand Managers because we empower our store leaders to manage all aspects of the business within the 4 walls of their location, with an entrepreneurial spirit. As a Brand Manager, you will act as a brand ambassador for the organization; building, guiding and inspiring high-performing teams in a fastpaced, fun and collaborative environment. You will do this all while preparing yourself to take the next step in your career with our tremendous growth opportunities.
About us:
Stanton Optical is among the nation's fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands
Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:
Vision: Modernizing the eye care experience for all people
Mission: Making eye care easy
Values: iCARE
Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.
Hourly Wage Range: $23 to $26 / hour, plus bonus and 2% commission on all personal sales
Why join our winning team?
We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nation's top optical retailers.
We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.
Paid time off that increases with seniority
Professional development and promotion opportunities
Employee recognition programs
Employee Assistance Program (EAP)
Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!
We offer competitive variable compensation opportunities and commission on sales.
Work with an amazing team!
Duties & Responsibilities:
Lead the store operations, including talent, sales building and execution, customer service and operational responsibilities.
Lead store talent acquisition and talent development; including but not limited to direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates.
Build strong partnership with Clinical services.
Perform pre-testing as needed.
Ensure all customers are satisfied. Resolve customers' questions, minimize unsatisfied patients, and provide solutions to remedy situations.
Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
Communicate effectively and build a strong partnership with the Support Center and Human Resources.
Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
Other duties as assigned and required
Key Qualifications
You have an associates degree or 2 years of store management experience.
You have demonstrated leadership ability with at least three years of experience in a fast paced retail environment.
You have the skills necessary to communicate effectively with a diverse group of people.
You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
You're knowledgeable on talent acquisition, talent development and HR processes.
Are you the perfect fit?
Do you share our vision of modernizing eye care for all people and making eye care easy?
Do you have an associates degree or 2 years of store management experience?
Are you passionate about outstanding customer/patient care and eager to share that passion with others?
Do you have a strong interest in learning, embracing and fostering innovation among your team?
Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company?
Do you have schedule flexibility? Work hours will be determined based on business needs
Are you knowledgeable about MS Word, Google Docs, etc?
Optical experience is a plus.
Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email ******************************** with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
$23-26 hourly 15d ago
General Manager
Bangar
Manager job in Hanford, CA
The restaurant store manager is challenged with the responsibility of maximizing the efficiency and profitability of the restaurant. This requires planning, directing and co-ordinating the daily operations of the restaurant. Plan and maintain systems and procedures for operating efficiency. Manage staff for optimum performance.
Main Job Tasks and Responsibilities:
Determine staffing requirements
Hire and train new staff
Supervise direct reporting staff according to overall company policy
Set employee goals and objectives
Develop staff to maximize potential
Delegate work duties to staff
Allocate use of available resources
Monitor and assist staff with work progress
Evaluate current business processing and systems
Plan and implement procedures and systems to maximize operating efficiency
Establish and maintain controls
Facilitate the preparation and analysis of reports
Review performance data, (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels.
Facilitate policies and procedures
Co-ordinate with management team on any other duties needed to be performed for optimal performance.
Maintain proper inventory
Conduct employee evaluations
$67k-134k yearly est. 60d+ ago
Assistant Manager - Lead
Rack Room Shoes 4.2
Manager job in Tulare, CA
31695
Full Time
Rack Room Shoes
The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.
Duties and Responsibility
Primary responsibility is the safety and welfare of employees and customers.
Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time and Attendance
Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of operational standards
Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.
Store Number: 667
Rack Room Shoes 667
Pay Range:
Tulare Outlet Center
1401 Retherford Street
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Tulare, California US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$35k-42k yearly est. 16d ago
Transportation Area Manager
Amazon.com, Inc. 4.7
Manager job in Visalia, CA
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and dependable people. Amazon is seeking Transportation Area Managers to work throughout the country. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.
Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. Key responsibilities include:
Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas
Streamline logistics in the operation through the implementation of standard work and team leadership
Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates
Proactively identify and lead process improvement initiatives and Lean tools
Supervisory Responsibilities:
You and your team of Transportation Associates are responsible for Amazon customers receiving their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. Support, mentor, and motivate your hourly workforce. Manage safety, quality, productivity, and customer delivery promises. In addition, one of the most important aspects of your job is to lead change at internet speed because innovation has made us the global company that we are today.
Amazon offers competitive packages, growth potential and a challenging and inclusive work environment.
Please review the Field Ops Transfer Policy on Inside to ensure you are eligible to apply for this role. *******************************************************************************************
Basic Qualifications
2+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
* 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ********************************
USA, CA, Visalia - 72,500.00 - 90,900.00 USD annually
$69k-101k yearly est. 2d ago
Call Center Customer Service Manager
Burrtec 4.2
Manager job in Bakersfield, CA
Burrtec is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization.
We have a Customer Service Manager position opening at our VBI Hauling Division:
Create an environment that encourages and motivates employees to exceed customer expectations by providing consistent direction and assistance to Customer Service Representatives. Develop and nurture strong long-term relationships with clients and serve as the primary escalation point for complex inquiries, complaints, and service issues, ensuring timely resolution.
SALARY RANGE:
$75,000 - $105,000/year
ESSENTIAL DUTIES:
Maintain close contact with employees to ensure Customer Service Representatives meet customer retention goals, resolve customer issues in a timely, accurate and professional manner, and provide the highest level of customer satisfaction possible
Supervise the work of Customer Service Representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
Provide Customer Service Representatives with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes
Implement departmental policies, procedures, and service standards in conjunction with management
Ensure all daily, weekly, monthly, quarterly & yearly reports are done in a timely manner
Discuss job performance problems with Customer Service Representatives in order to identify causes and issues, and to work on resolving problems
Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action
Review records and reports pertaining to activities such as production, payroll, and attendance in order to verify details, monitor work activities, and evaluate performance
Recruit, interview, and recommend Customer Service Representative candidates
Evaluate and ensure staff is properly trained in all aspects of their job requirements
Responsible for managing daily deposits by generating accurate reports and promptly depositing funds at the bank to ensure financial accuracy and compliance
Maintain accuracy and timeliness in customer billing processes, ensuring that bills reflect services accurately rendered and are issued promptly to maintain positive customer relations and financial integrity
Responsible for generating and processing refunds on a monthly basis, ensuring adherence to company policies and procedures while maintaining customer satisfaction and financial accountability
Act as the primary point of contact between local municipalities to ensure service changes are implemented on time and correctly
Responsible for answering action item related emails in prompt manner
Coach and develop employees by continuously communicating with team members and providing guidance for improvement and recognition of efforts
Other duties as necessary or assigned
QUALIFICATIONS:
Minimum of three years' experience supervising personnel in a customer service environment is required
Intermediate knowledge of Accounting Principles
Proficient typing skills
Strong PC skills with proficiency in Excel and Word and ability to learn and utilize internal Customer Service Software
COMPETENCIES:
Demonstrate leadership, problem solving and organizational skills and ability to maintain and promote a team oriented work environment
Strong organizational skills and ability to motivate large groups
Ability to multi-task and work well under pressure
Ability to balance team and individual responsibilities and helps build a positive team spirit
Proactively identify and resolve problems in a timely manner
Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
Ability to work in and/or back-up all incoming call queues
Excellent verbal, written and analytical skills
Good decision making, problem solving and communication skills
Excellent customer service skills and ability to work in a fast paced environment
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain
Hearing sufficient to understand conversations, both in person and on the telephone
Must have ability to operate computer, 10-Key calculator, and FAX machine
Work area is primarily in an office setting and may have fluorescent lighting and air conditioning
Will work in an office environment and have daily contact with the public
We offer competitive wages and an excellent benefits package, including 401 (k) and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.
$75k-105k yearly Auto-Apply 14d ago
Customer Service Manager
Westamerica Bank 3.6
Manager job in Hanford, CA
Job DescriptionDescription:
Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
JOB SUMMARY: Under the direction of the Regional Service Manager: Provides customers with quality service; supervises operational staff; promotes sales of all Bank services.
ESSENTIAL FUNCTIONS:
Customer Service & Sales Support
Deliver 5 Points of Service. (Your Community Banker, Sundown Rule, It's your time, 24hrs or bust, Statement of fact, Everybody makes a difference)
Meet SERVICE standards for external customers.
Conduct/facilitate daily 8a.m. sales meetings.
Resolve complex customer problems; ensure good customer relations. Serve as point of contact for branch staff questions.
Support Sales efforts through coaching and mentoring.
Focus on stabilization of transaction accounts.
Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives.
Ensure that average monthly teller incentive goal of $110/FTE is met.
Ensure minimum SPF referral goals are met for each visit as well as monthly. At the conclusion of each visit, ensure a meeting with the investment representative for review of sales and referrals.
Maintain or grow branch deposits.
Meet or exceed NII goal as outlined in your annual budget.
Meet minimum Elan goals.
Meet established QIS standards of 95% or above.
Ownership & Accountability
Maintain control and tracking of operational losses and teller cash differences.
Screen and interview applicants for operational positions. Coordinate with the RSM on actions and documentation related to disciplinary situations.
Manage overall operations of the branch through effective delegation & follow-up.
Demonstrate leadership skills as evidenced by modeling professional conduct & professional boundaries & coaching & mentoring staff, especially in sales activities.
Ensure training & cross-training of staff. Identify any training, coaching or scripting needs.
Ensure all necessary reports are completed and forwarded on a timely basis.
Communicate problems, successes, challenges and personnel issues to the RSM on a regular basis. Adhere to the “no surprises” standard.
Exercise sound judgement and common sense in protecting bank assets, while providing excellent customer service.
Implement changes to policies and procedures timely and effectively.
Personal losses within loss limit.
Meet attendance guidelines.
Administrative Control, Security & Audit
Ensure satisfactory ratings by Internal Audit.
Ensure satisfactory ratings by Branch Review (See Audit Performance Matrix, Personnel Policy manual, Page 8.1.1).
Follow security protocols in opening, closing and internal operations procedures.
Ensure that all staff is knowledgeable and adheres to Control Consciousness policies and procedures.
Ensure branch remains within established loss limits.
Compliance Responsibilities
Complete regulatory tutorials to ensure understanding of compliance standards & expectations.
Ensure that all staff completes regulatory tutorials and has an understanding of compliance standards & expectations.
Answer regulatory questions correctly during Audit/Branch Review.
Ensure CRA service hours branch goals are met.
Work Environment:
The work environment described here is representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee generally works in an office environment but may occasionally be required to perform job duties outside of the typical office setting. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
EQUIPMENT USED TO PERFORM FUNCTIONS:
10-key machine, Microsoft based computers, fax machine, photocopier, ATM, tube system for drive-up window, Branch Capture equipment.
DECISION MAKING: (Give examples of decisions and recommendations made by incumbent)
Approves non-standard transactions based on knowledge of client's account history.
Schedules appropriate number of staff to successfully meet varying service demands and address any training needs.
Determines best method to apply to resolve customer and/or staff conflicts, which preserve individual's dignity and comply with established banking policies.
PROMOTIONAL GUIDELINES:
Customer Service Managers are eligible for promotions based upon the approved level of the branch, i.e. CSM I, II, III, etc.
After one year in current position, the following criteria must be met:
Must have all audits and branch reviews rated satisfactorily.
Must obtain an “at expectation” or better in all categories on the annual performance appraisal.
Consistent pattern of growth in all areas of sales support.
Requirements:
MINIMUM KNOWLEDGE, PRIOR WORK EXPERIENCE, AND SKILLS NEEDED TO PERFORM JOB FUNCTIONS:
Progressively more responsible in-branch operations where incumbent has gained a thorough knowledge of operational policies and procedures. Previous lead or supervisory experience preferred. Excellent interpersonal, organization and communication skills required.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee may be required to use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment and must be able to clearly communicate and write, hear, and talk with co-workers and customers. The employee is required to walk and stand for long periods of time. The employee is required to occasionally reach, sit, stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
MENTAL DEMANDS:
Successfully prioritize demands and meet quality and quantity service standards.
Apply basic math skills to balance cash and reconcile ledger accounts.
Evaluate job performance and identify training needs of subordinate staff.
Identify and capture business opportunities.
EOE
Westamerica Bank's Privacy Policy may be found at: *********************************
$43k-61k yearly est. 12d ago
Store (Brand) Manager
Stanton Optical 4.0
Manager job in Porterville, CA
Reports to: Regional Manager Are you passionate about developing talent and creating an environment focused on outstanding customer experience? Do you have an entrepreneurial spirit and youre looking for your next big career move?
At Stanton Optical we call our store managers Brand Managers because we empower our store leaders to manage all aspects of the business within the 4 walls of their location, with an entrepreneurial spirit. As a Brand Manager, you will act as a brand ambassador for the organization; building, guiding and inspiring high-performing teams in a fastpaced, fun and collaborative environment. You will do this all while preparing yourself to take the next step in your career with our tremendous growth opportunities.
About us:
Stanton Optical is among the nations fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands
Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:
Vision: Modernizing the eye care experience for all people
Mission: Making eye care easy
Values: iCARE
* Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.
* Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.
* Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.
* Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.
* Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.
Hourly Wage Range: $23 to $26 / hour, plus bonus and 2% commission on all personal sales
Why join our winning team?
* We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nations top optical retailers.
* We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
* Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.
* Paid time off that increases with seniority
* Professional development and promotion opportunities
* Employee recognition programs
* Employee Assistance Program (EAP)
* Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!
* We offer competitive variable compensation opportunities and commission on sales.
* Work with an amazing team!
Duties & Responsibilities:
* Lead the store operations, including talent, sales building and execution, customer service and operational responsibilities.
* Lead store talent acquisition and talent development; including but not limited to direct recruiting, partnership with Recruiting Department, training new team members and ongoing development plans for store associates.
* Build strong partnership with Clinical services.
* Perform pre-testing as needed.
* Ensure all customers are satisfied. Resolve customers questions, minimize unsatisfied patients, and provide solutions to remedy situations.
* Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
* Communicate effectively and build a strong partnership with the Support Center and Human Resources.
* Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals.
* Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
* Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
* Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.
* Other duties as assigned and required
Key Qualifications
* You have an associates degree or 2 years of store management experience.
* You have demonstrated leadership ability with at least three years of experience in a fast paced retail environment.
* You have the skills necessary to communicate effectively with a diverse group of people.
* You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
* Youre knowledgeable on talent acquisition, talent development and HR processes.
Are you the perfect fit?
* Do you share our vision of modernizing eye care for all people and making eye care easy?
* Do you have an associates degree or 2 years of store management experience?
* Are you passionate about outstanding customer/patient care and eager to share that passion with others?
* Do you have a strong interest in learning, embracing and fostering innovation among your team?
* Are you consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company?
* Do you have schedule flexibility? Work hours will be determined based on business needs
* Are you knowledgeable about MS Word, Google Docs, etc?
* Optical experience is a plus.
Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.
If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email ******************************** with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
$23-26 hourly 13d ago
Valley Plaza Mall - Seasonal Local Manager
Cherry Hill Programs Seasonal Jobs
Manager job in Bakersfield, CA
Pay Range: Min: $20.00 Max: $21.00
About Us Cherry Hill Programs brings the magic to every experience by capturing moments that last a lifetime. In partnership with retail locations, tourist attractions, and destinations across North America, Cherry Hill Programs contributes millions of holiday and souvenir experiences for children and families, year after year.
As Seasonal Local Manager, you will create the magic by overseeing daily operations for our Easter Bunny photo operations and implement strategies to drive profitability and efficiency at your venue. The ideal candidate will also lead, develop, and motivate the local team to achieve personal, professional, and company goals.
Our Local Manager Will Also
Promote a positive, collaborative environment and maintain our core values and policies
Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
Determine staffing requirements and oversee hiring, onboarding, and training of all team members
Ensure daily operations are maintained as scheduled
Respond to all business calls or emails within a timely manner
Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets
Verify DAILY bank deposits to DM, confirming bank deposit/credit card slips are w/financial paperwork
Coach and develop team members to drive revenue, reduce cost and provide world class guest service
Establish and maintain positive and successful vendor relations with staff at all locations
Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability
Address and resolve customer concerns or service failures appropriately to ensure optimal guest experiences and recovery
Ensure accurate/timely preseason setup, breakdown and securing of all equipment at your location
Other duties required/assigned as detailed in Employment Agreement
What We're Looking For
Positive attitude and strong work ethic
Team player who can work independently and understands the importance of leadership
Excellent time management and problem-solving skills as well as the ability to use good judgment and make strong, independent decisions
Ability to process sales transactions and comfortable with cash handling
Professional attire and good hygiene are a must
Available to attend mandatory pre-season training
Flexibility and willingness to work during “peak” retail hours, such as evenings, weekends, and holidays
Available to work a minimum of 40 hours a week or as needed
Knowledge, Experience & Skill
At least 18 years of age
High School Diploma Required
Previous retail/assistant manager and photography experience preferred
Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time
Ability to stand, walk, and perform easy, guided choreographed movement independently
What Else Can You Expect
A fun, fast paced, and passionate environment
Career advancement opportunities
Flexible schedule
Referral program
One free photo package for friends and family per staff member
Must be used 2 weeks before the close of each season
We Work Together to Win Together
Our mission is simple: to bring magic to every experience by capturing moments that last a lifetime. We believe that building a diverse team, with a variety of backgrounds and experiences, is the best way to bring our mission to life.
Cherry Hill Programs strives to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment. Every employee plays a part in our Company's success and makes this a great place to work. Our people are the heart of our organization and the foundation of our success. Driven by our core values of safety, diversity, integrity, and collaboration, we strive to promote a culture that supports and encourages creativity, fairness, and inclusion.
$36k-61k yearly est. 3d ago
Assistant Manager - Lead
Rack Room Shoes Inc. 4.2
Manager job in Tulare, CA
31695 Full Time Rack Room Shoes The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.
Duties and Responsibility
* Primary responsibility is the safety and welfare of employees and customers.
* Create, establish and maintain an excellent customer shopping experience.
Maintain and reinforce current service level standards.
Provide service training and leadership to staff members.
Manage customer issues with a sense of urgency and to the satisfaction of our customer.
* All POS terminal transactions in accordance with policy and procedure
Sales, Discounts and Refunds
Loyalty
Open/Closing procedures
* Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
Shipping and Receiving
Price Management (Price Changes, Markdowns etc.)
Singles
Damaged Merchandise
Conducting a Physical Inventory
* Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
Merchandise Placement
Sales floor maintenance and housekeeping
Promotional event directions, materials and signage
* Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
Scheduling
Payroll budget compliance
Time and Attendance
* Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
Utilization of all available training tools
Consistent reinforcement of operational standards
* Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
* Work towards a complete understanding of managing all day to day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.
Key Qualifications
An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.
Store Number: 667
Rack Room Shoes 667
Pay Range:
Tulare Outlet Center
1401 Retherford Street
About Rack Room Shoes
Great shoes for men, women and children in comfort, dress, casual, and athletic categories make Rack Room Shoes the family footwear retailer of choice. The company offers a wide selection of nationally recognized brands known for their quality. Rack Room Shoes also offers an assortment of exclusive private brands commissioned from the best manufacturers in the business. Our private brands offer customers great styles and outstanding values, which translates into satisfied, loyal, repeat customers.
Tulare, California US
Rack Room Shoes provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, marital status, disability, genetic information, age, military service, or any other characteristic that is protected by applicable law. This policy of equal employment opportunity extends to all aspects of employment including, but not limited to, recruitment, hiring, training, promotion, transfer, reassignment, demotion, discipline, discharge, performance evaluation, compensation and benefits.
$35k-42k yearly est. 17d ago
Transportation Area Manager
Amazon 4.7
Manager job in Visalia, CA
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and dependable people. Amazon is seeking Transportation Area Managers to work throughout the country. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.
Four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your department. Key responsibilities include:
- Collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas
- Streamline logistics in the operation through the implementation of standard work and team leadership
- Support and commit to all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Proactively identify and lead process improvement initiatives and Lean tools
Supervisory Responsibilities:
You and your team of Transportation Associates are responsible for Amazon customers receiving their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. Support, mentor, and motivate your hourly workforce. Manage safety, quality, productivity, and customer delivery promises. In addition, one of the most important aspects of your job is to lead change at internet speed because innovation has made us the global company that we are today.
Amazon offers competitive packages, growth potential and a challenging and inclusive work environment.
Please review the Field Ops Transfer Policy on Inside to ensure you are eligible to apply for this role. *******************************************************************************************
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,000/year in our lowest geographic market up to $100,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
The average manager in Porterville, CA earns between $53,000 and $162,000 annually. This compares to the national average manager range of $37,000 to $92,000.