Manager, product and applications full time jobs - 80 jobs

Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. Staking is the #3 revenue-generating products at Coinbase ($700M+ ARR in 2024). The Staking Platform team builds platform services to empower high quality staking products for our retail and institutional customers. This way, people don't just buy / sell crypto, they "earn" on crypto, and in the meantime provide security and decentralization for underlying blockchain networks. We design the interface that abstracts blockchain complexities into simple and easy-to-use platform APIs for all our product teams at Coinbase. We must be at the forefront of crypto, operating blockchains at scale, designing new products and solving hard engineering problems to make the latest staking technologies accessible to people around the world. We take on challenging problems in user experience, security and blockchain technology. On the Staking Platform team, you'll be tasked with learning about new blockchains and technologies, and enabling new utilities through existing and new products for our users. You'll work with leadership to turn ideas into reliable products and infrastructure for Coinbase. *What you'll be doing (ie. job duties):*** * Own a product area and define long-term strategy for areas such as Staking Protocol Integrations & infrastructure, International expansion and support * Develop products & services for internal and external developer audiences. * Own managing the addition of multiple assets including network launches and staking support across Consumer and Insto products. * Own product management of public-facing developer tools and communities managed by Staking Platform team * Research and stay ahead of new and upcoming technology in the crypto space, and build relationships with key community members. * Drive adoption of staking and crypto-first product features, working closely with partners on product teams. *What we look for in you (ie. job requirements):*** * Minimum of 5+ years experience in product management or elsewhere in a similar capacity (product-minded engineer or entrepreneur). * You're familiar with the crypto ecosystem, be it DeFi, protocol technologies, crypto developer tools or more. * You're passionate about building an open financial system that brings the world together. * You're an excellent communicator, comfortable talking to individual contributors and executive leadership. * Aptitude for learning and ability to ramp quickly on new and potentially complicated domains * Ability to focus on scalable platform and business outcomes * An execution-focused mindset, capable of navigating through ambiguity and delivering results. *Nice to haves:* * Previous project or work experience in crypto-native projects (i.e. Staking, NFTs, DeFi, DAOs, RWAs, etc.) * Crypto-forward experience, including familiarity with staking, onchain activity such as interacting with Ethereum addresses, using ENS, and engaging with dApps or blockchain-based services. ID: GPPM05US *Pay Transparency Notice:* Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility**+ benefits (including medical, dental, vision and 401(k)). Pay Range: $180,370-$212,200 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com

**Become a part of our caring community and help us put health first** The Senior IT Product Manager - Information Marketplace & Data Governance is responsible for the strategic vision, roadmap, and execution of the Information Marketplace and its ecosystem of integrated enterprise capabilities. This role owns the end-to-end product lifecycle for the Information Marketplace as well as integrations with its supporting capabilities, data discovery, data quality and observability, metadata management, data cataloging, semantic enablement, and governed data usage processes such as the Protected Information Review Council (PIRC). The Information Marketplace serves as the front door and starting off point for finding and understanding Humana's data. It serves a large role in day-to-day data usage and management processes and that role will continue to expand and evolve. The Senior IT Product Manager partners closely with data governance leadership, architecture, engineering, security, compliance, and business stakeholders to ensure these capabilities operate as a cohesive, scalable product that enables trusted data use, risk reduction, and business value realization. They will create, prioritize and manage product backlogs with a focus on iteration and scalability. They will directly influence department strategy and make decisions on moderately complex to complex issues regarding technical and non-technical approaches for project components. Work will be performed without direction and considerable latitude will need to be exercised in determining objectives and approaches. Detailed Responsibilities **Product Strategy & Vision** + Define and own the long-term product vision and roadmap for the Information Marketplace and its integration to supporting capabilities and processes. + Translate enterprise data governance, compliance, and analytics strategies into actionable product capabilities and prioritized initiatives. + Act as the product authority for how data discovery, quality, observability, metadata management, and semantic layers work together as a unified experience. **Information Marketplace Ownership** + Own the Information Marketplace as a core enterprise product, including user experience, adoption, scalability, and extensibility. + Ensure the Marketplace enables intuitive discovery of curated and un-curated data assets. + Drive continuous improvement of Marketplace capabilities based on usage analytics, stakeholder feedback, and emerging governance trends. **Platform Integrations & Ecosystem Management** + Lead integration strategy and execution across platforms supporting: + Data quality and observability + Data cataloging and metadata management + Data lineage and impact analysis + Semantic layers and business term enablement + Workflow and approval processes (e.g., PIRC) + Partner with architecture and engineering teams to ensure integrations are scalable, secure, resilient, and aligned with enterprise standards. + Manage dependencies across internal platforms, vendor tools, and custom-built solutions. **Stakeholder Engagement & Leadership** + Serve as the primary product interface between data governance leadership and stakeholders. + Facilitate prioritization decisions. + Communicate product strategy, roadmap progress, and outcomes to executive and senior leadership audiences. **Delivery & Execution** + Own and manage the product backlog, ensuring clear articulation of epics, features, and acceptance criteria. + Partner with agile delivery teams to ensure timely, high-quality execution of product initiatives. + Define and track success metrics related to adoption, data trust, operational efficiency, and risk reduction. **Use your skills to make an impact** **Required Qualifications** + 8+ years of experience in product management, technology product ownership, or platform leadership roles. + Proven experience managing complex, enterprise-scale platforms with multiple integrations and stakeholders. + Demonstrated success owning products across the full lifecycle, from strategy and vision through delivery and adoption. + Ability to work effectively with architects and engineers on integration patterns, APIs, metadata flows, and platform interoperability. + Experience operating in hybrid or multi-platform environments, including vendor tools and custom-built solutions. + Exceptional stakeholder management skills, with the ability to influence without direct authority. **Preferred Qualifications** + Strong understanding of data governance concepts, including metadata management, data quality, data lineage, and data stewardship. + Experience with data discovery, data cataloging, or information marketplace-style platforms. + Familiarity with compliance-driven data usage processes (e.g., privacy reviews, data access approvals, risk assessments). + Strong understanding of how semantic layers, business glossaries, and metadata drive analytics and AI enablement. + Strong executive communication skills, including the ability to translate complex technical concepts into business outcomes. + Experience supporting regulated industries (e.g., healthcare, financial services, insurance). + Exposure to data observability platforms, data quality automation, or AI-enabled governance capabilities. + Experience operationalizing governance processes through workflow tools or custom platforms. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $104,000 - $143,000 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 03-26-2026 **About us** Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our ***************************************************************************

About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary We are hiring a Product Manager to support product development within our pharmacy operations. In this role, you will manage and execute individual projects within the broader roadmap. You'll collaborate closely with Engineering and Operations to translate requirements into clear, actionable work and ensure successful delivery. Key Responsibilities Manage and execute multiple dispensing pharmacy-related product projects Work closely with Engineering to run planning sessions, refine requirements, and write development tickets Conduct detailed discovery with Operations to understand problems and define solutions Create and maintain workflow documentation, product specs, and cross-functional materials Support feature launches and hypercare to ensure smooth adoption and operational readiness Develop subject matter expertise in dispensing pharmacy operations and the systems that support them Communicate project status, risks, and milestones to cross-functional partners Qualifications 3-5 years of experience in technical product management, preferably in a complex operational or systems-driven environment Experience in a startup or fast-paced setting, with the ability to deliver results quickly Strong technical understanding and comfort partnering with Engineering teams Ability to learn nuanced processes and workflows rapidly Experience managing multiple projects at once, with strong organizational and prioritization skills Self-starter mentality-comfortable operating with minimal direction while staying aligned with leadership Excellent communication skills and an ability to collaborate across teams Proficiency in basic data analysis, including interpreting data trends and validating assumptions Preferred experience using GitHub for documentation, issue tracking, or collaborating with Engineering Work Environment Location: Hybrid / Remote Schedule: Full-time May require availability flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to occasionally stand, walk, and move about the office as needed. Must be able to use standard office equipment, including a computer, keyboard, mouse, and telephone. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing documentation. Must be able to communicate effectively with internal and external stakeholders in person, via video conference, and in writing. Must be able to work onsite during standard business hours (or hybrid/on-site as applicable). Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Description: About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary We are hiring a Product Manager to support product development within our pharmacy operations. In this role, you will manage and execute individual projects within the broader roadmap. You'll collaborate closely with Engineering and Operations to translate requirements into clear, actionable work and ensure successful delivery. Key Responsibilities Manage and execute multiple dispensing pharmacy-related product projects Work closely with Engineering to run planning sessions, refine requirements, and write development tickets Conduct detailed discovery with Operations to understand problems and define solutions Create and maintain workflow documentation, product specs, and cross-functional materials Support feature launches and hypercare to ensure smooth adoption and operational readiness Develop subject matter expertise in dispensing pharmacy operations and the systems that support them Communicate project status, risks, and milestones to cross-functional partners Qualifications 3-5 years of experience in technical product management, preferably in a complex operational or systems-driven environment Experience in a startup or fast-paced setting, with the ability to deliver results quickly Strong technical understanding and comfort partnering with Engineering teams Ability to learn nuanced processes and workflows rapidly Experience managing multiple projects at once, with strong organizational and prioritization skills Self-starter mentality-comfortable operating with minimal direction while staying aligned with leadership Excellent communication skills and an ability to collaborate across teams Proficiency in basic data analysis, including interpreting data trends and validating assumptions Preferred experience using GitHub for documentation, issue tracking, or collaborating with Engineering Work Environment Location: Hybrid / Remote Schedule: Full-time May require availability flexibility for escalations. Regular meetings with teams, departments, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to occasionally stand, walk, and move about the office as needed. Must be able to use standard office equipment, including a computer, keyboard, mouse, and telephone. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing documentation. Must be able to communicate effectively with internal and external stakeholders in person, via video conference, and in writing. Must be able to work onsite during standard business hours (or hybrid/on-site as applicable). Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements:

We have an opening for a Product Manager who will be leading integrations and API. This role is a full-time opportunity here in Columbus, OH with a fast-growing mortgage organization. This position will work closely with internal and external stakeholders to build integration capabilities that drive lending partnerships with leading enterprise brands. Responsibilities: Develop the product vision, strategy, and roadmap for Lower's API library and corresponding developer and enterprise management portals Lead all aspects of product planning for the API product including initial scoping, defining KPIs, translating business requirements into user stories, and prioritizing tickets for development sprints Work with engineers to groom requirements, estimate timelines, and test solutions Manage the development backlog based on strategy and business objectives Communicate pro-actively with all stakeholders to provide project status, identify problems, create solutions, and anticipate future enhancements Be the subject matter expert for the API library and integration capabilities Conduct demos, create implementation materials, and provide training to attract and retain enterprise clients Qualifications: 7+ years in a Product Manager role, delivering B2B SaaS products to enterprises Experience building API integrations Comfortable interacting with clients, teasing out pain points, and managing feature requests Proven ability to build a product from the ground up Experience in Fintech or mortgage preferred Demonstrated ability to build and maintain relationships Excellent written and verbal communication skills

At Navista, our mission is to empower community oncology practices to deliver patient-centered cancer care. Navista, a Cardinal Health company, is an oncology practice alliance co-created with oncologists and practice leaders that offers advanced support services and technology to help practices remain independent and thrive. True to our name, our experienced team is passionate about helping oncology practices navigate the future. The **Manager, Analytics Product** will be responsible for building and leading a team of data scientists, data engineers and data analysts to develop end-to-end data commercial analytics and data science solutions. The ideal candidate will be a strategic product leader with a strong background in healthcare analytics, a deep understanding of commercial needs in oncology, and proven experience managing cross-functional technical teams. The Manager brings in a product mindset and leverages Agile practices to craft and drive iterations to support building new capabilities, addressing gaps and drive automations for Data Platforms and solutions. Additionally, the Manager brings in a Service Provider mindset, demonstrating exceptional interpersonal skills, strong leadership, and relationship management to build a strong and cohesive team that focuses on building new capabilities and operations. The Manager will work closely with business product owners, business leadership, and individual business users to consistent delivery and data operations. **_Responsibilities_** + Owns the end-to-end product development process, from discovery to post-launch analysis, ensuring timely delivery of high-quality products. + Acts as the IT solution owner for lighthouse projects, responsible for delivering solutions on time, with quality, and within budget. + Establishes operational processes to meet IT controls and applies lean/agile principles for continuous improvement and rapid prototyping of data science solutions. + Leads/Manages data transformation capabilities and operations for Analytics and AI/ML solutions, including planning, demand, and budgetary oversight for Data Platforms. + Oversees the financial aspects of the team, including cloud costs, SOWs, and staff augmentation approvals. + Champions a data-driven approach to product management, utilizing analytics to measure performance, identify improvements, and inform future product iterations. + Recruits, develops, mentors, and retains a high-performing, cross-functional team of Data Engineers, Full-Stack Engineers, Data Scientists, and QA specialists. + Fosters a collaborative and innovative team environment, providing clear direction, coaching, and ensuring accountability for results and professional growth. + Manages expectations and builds strong relationships with key business and IT stakeholders, acting as the primary liaison between technical teams and business. + Collaborates extensively with commercial, sales, marketing, and clinical teams to identify high-value business opportunities, gather requirements, and ensure product adoption. + Drives business outcomes by defining clear goals and metrics and effectively communicates complex data findings and recommendations to influence action across diverse audiences. **_Qualifications_** + 8-12 years of experience in product development, with at least 3 years focused on analytics products or data products, preferred + 3+ years of experience managing technical teams including full time, contract and/or vendor resources (e.g., data engineers, data scientists, full stack developers), preferred + Bachelor's degree in related field, or equivalent work experience, preferred + Preferred experience in the healthcare or life sciences industry, with a strong understanding of commercial operations and data in oncology. + Proven ability to define product strategy, roadmaps, and successfully launch and iterate on data-intensive products. + Strong understanding of data analytics, business intelligence tools (e.g., Power BI, Looker), and data visualization best practices. + Familiarity with software engineering data concepts, cloud data platforms (GCP, Azure), and data science/machine learning workflows. + Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of an organization. + Ability to translate complex business problems into clear, actionable product requirements and technical specifications. + Experience with DevOps Agile practices. + Direct experience with commercial oncology analytics solutions (e.g., sales force effectiveness, market access, patient journey analytics). + Experience with agile product development methodologies. + Knowledge of healthcare data standards (e.g., FHIR, OMOP) and regulatory compliance (e.g., HIPAA, GDPR). + Experience working in a fast-paced, product-led organization. **_What is expected of you and others at this level_** + Manages department operations and supervises professional employees, front line supervisors and/or business support staff + Participates in the development of policies and procedures to achieve specific goals + Ensures employees operate within guidelines + Decisions have a short term impact on work processes, outcomes and customers + Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management + Interactions normally involve resolution of issues related to operations and/or projects + Gains consensus from various parties involved **Anticipated salary range:** $105,100 - $165,100 **Bonus eligible:** Yes **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/15/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-Remote _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Citizens is in the midst of a bold, enterprise-wide transformation-leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value. This transformation spans multiple domains and requires a coordinated, strategic approach to integrating data across the organization. As the Data & AI Product Strategy Leader for Commercial Banking you will lead the delivery of advanced data and intelligence products that empower commercial bankers and other clients facing colleagues with intelligence to prospect, engage, and deepen client relationships. This role is central to bridging cutting-edge AI capabilities ensuring every data product delivers measurable value to bankers and clients. You will play a central role in executing this transformation strategy by owning and orchestrating the data components that fuel it. You'll lead the horizontal enablement of data workstreams, ensuring that product teams are aligned, supported, and delivering against strategic goals. This role is not just about data-it's about driving enterprise outcomes through the thoughtful coordination of people, processes, and technology. You'll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy. The ideal candidate is a strategic thinker and hands-on executor, able to lead without direct authority, manage conflicting priorities, and build strong partnerships across business, technology, and analytics teams. Success in this role requires a passion for innovation, a bias for action, and a proven track record of delivering results in highly matrixed, agile environments. Key Responsibilities Strategic Coordination & Program Enablement · Design and implement horizontal routines and governance structures that support cross-functional collaboration. · Ensure strategic alignment between data product initiatives and enterprise transformation goals. · Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution. · Champion a product mindset, focusing teams on solving customer problems and delivering value, not just executing requirements. Agile Delivery & Stakeholder Engagement · Operate within a complex "scrum of scrums" structure, coordinating within multiple agile pods and delivery teams to achieve program milestones. · Manage conflicting priorities and dependencies, ensuring transparency, accountability, and timely delivery. · Build and sustain strong partnerships with business, technology, and analytics stakeholders. · Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights. Budgeting & Financial Oversight · Support financial planning, budgeting, and resource allocation for data product initiatives. · Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs. · Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing. User-Centric Product Design · Translate business requirements into actionable product roadmaps, prioritizing features that drive revenue, efficiency, and client satisfaction. · Lead the design and delivery of data products that provide bankers with a "single pane of glass" experience-centralizing insights, analytics, and next-best-action recommendations within business workflows. · Champion intuitive user experiences, ensuring complex AI outputs are accessible, explainable, and actionable for bankers. AI & Data Enablement · Guide the development of AI-powered analytics engines for sales processes. · Partner with data engineering, architecture, ML Ops and technology teams to ensure guiding the build out of robust data infrastructure including business layer, data pipelines, data controls as well as relevant data needed for training ML solutions including and scalable model deployment. Continuous Improvement & Innovation · Define and track key performance indicators (KPIs) such as banker adoption, revenue impact, client engagement, and operational efficiency. · Gather user feedback, conduct A/B testing, and leverage analytics to continuously refine product features and maximize business value. · Stay abreast of emerging AI, data, and fintech trends, proactively identifying opportunities to enhance the AI Banker platform and maintain competitive advantage. · Foster a culture of experimentation and responsible innovation ensuring adherence to ethics, privacy, model risks and other regulatory needs while balancing for rapid iteration. Qualifications · Strong understanding of data technologies and platforms such as Salesforce, Cloud/Data Engineering, Master Data Management, B2B / Company Databases. · Proven experience leading large, complex transformation programs that integrate Data & AI/ML for driving business process change. · Demonstrated ability to lead without direct reports, influence across organizational boundaries, and manage through ambiguity. · Deep understanding of agile delivery models, including scrum of scrums and pod-based team structures. · Exceptional communication, relationship-building, and stakeholder management skills. · Prior experience in Financial Services or Management Consulting. Education & Certifications · Bachelor's degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus. Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday - Friday + Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote Pay Transparency The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . #LI-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 02/27/2026

JobID: 210612798 JobSchedule: Full time JobShift: Day Base Pay/Salary: New York,NY $110,200.00-$160,000.00 As a General Manager of payment products, you own the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high quality products that resonate with clients. As a General Manager in Business Banking Cash Management Product team, you will play a pivotal role in shaping the future of our cash management products with a strong emphasis on strategy, execution, and performance reporting for wires and other money movement products. This role is central to our efforts in redefining how small businesses optimize their cash flows through innovative product strategies and market expansion. Job Responsibilities * Develop and execute the product strategy and roadmap. Engage in research and discovery to launch solutions that best meet customer needs. * Manage strategic projects with cross functional partners across product, analytics, design and sales organizations to deliver. * Own the P&L (Profit and Loss) for multiple products across the Cash Management product line with a strategic focus on driving financial and operational results that align with the business objectives. * Lead go to market efforts to define the strategy and execution to commercialize new offerings. * Establish and maintain a robust control environment in collaboration with partner teams. Required Qualifications, Capabilities, and Skills * Minimum of 5 years of experience in product management or relevant domain areas * Strong financial and business acumen with a strong bias towards practical execution * Ability to prioritize and thrive in a fast-paced environment while maintaining strong relationships with business partners * Excellent communication and interpersonal skills * Ability to work collaboratively with cross-functional teams * Strong analytical and problem solving skills Preferred qualifications, capabilities, and skills * Experience working with Treasury Services or money movement products

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. (******************************* At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. PagerDuty is seeking a Senior Product Manager, Incident Analysis to join our talented, customer-focused Incident Management team! As Senior Product Manager, you will report to the Director of Product for Incident Management, and partner closely with design, engineering, and go-to-market teams. You will define and deliver data-driven, user-centric experiences that transform incident data into opportunities for continuous improvement and operational excellence. This is an exciting opportunity to own and shape the roadmap for products trusted by some of the world's top DevOps, SRE, and digital operations teams. The ideal candidate thrives at the intersection of analytics, DevOps, and user experience-and is passionate about driving better business outcomes from operational data. **Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference.** KEY RESPONSIBILITIES + Lead the development and execution of roadmap for Incident Analysis products, delivering meaningful outcomes for users and business. + Drive end-to-end product lifecycle, from needs discovery through launch and iteration, with a focus on data-driven insights. + Collaborate with design and engineering to deliver intuitive, seamless user experiences that drive adoption and demonstrable learning. + Engage with customers and cross-functional partners to deeply understand user needs, pain points, and emerging opportunities. + Track and analyze product performance, iterating on features to maximize user value and business impact. BASIC QUALIFICATIONS + 5+ years' experience in product management for B2B SaaS, DevOps, or data-analytics platforms-or equivalent degree or experience. + Demonstrated fluency with data analysis or analytics products (telemetry, observability, post-incident review). + Proven success shipping features focused on workflow automation or operational improvement. + Experience collaborating with cross-functional teams (engineering, design, sales, customer success). + Must be currently authorized to work in the United States on a full-time basis. PREFERRED QUALIFICATIONS + Familiarity with the incident management lifecycle or operational reliability in cloud-native environments. + Direct experience with DevOps, SRE, or related tooling in a SaaS or modern infra context. + Exposure to ML/AI-driven insights or advanced analytics tools (e.g., Tableau, Looker, Splunk). + Demonstrated passion for user experience and continuous product improvement. + Results-oriented, intellectually curious, and collaborative. The base salary range for this position is 161,000 - 271,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. **Hesitant to apply?** We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts (**************************************** ! **Where we work** PagerDuty operates a hybrid work model with offices (**************************************** in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we **cannot** employ candidates residing in: **Location restrictions:** **Australia:** Northern Territory, Queensland, South Australia, Tasmania, Western Australia **Canada:** Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon **United States:** Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming _Candidates must reside in an eligible location, which vary by role._ **How we work** Our values (************************************** guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. **What we offer** As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site (********************************************** . **Your package may include:** + Competitive salary + Comprehensive benefits package + Flexible work arrangements + Company equity* + ESPP (Employee Stock Purchase Program)* + Retirement or pension plan* + Generous paid vacation time + Paid holidays and sick leave + Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO + Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* + Paid volunteer time off: 20 hours per year + Company-wide hack weeks + Mental wellness programs *Eligibility may vary by role, region, and tenure **About PagerDuty** PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site (*********************************** and @pagerduty on Instagram. **Additional Information** PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy (****************************************** . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

**Specialty/Competency:** IFS - Information Technology (IT) **Industry/Sector:** Not Applicable **Time Type:** Full time **Travel Requirements:** Up to 40% At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product's lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn't clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: + Respond effectively to the diverse perspectives, needs, and feelings of others. + Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. + Use critical thinking to break down complex concepts. + Understand the broader objectives of your project or role and how your work fits into the overall strategy. + Develop a deeper understanding of the business context and how it is changing. + Use reflection to develop self awareness, enhance strengths and address development areas. + Interpret data to inform insights and recommendations. + Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Product Management team you will define product vision, manage the product backlog, and collaborate with cross-functional teams to deliver top-tier products. As a Senior Associate, you will lead the charge in requirement gathering, stakeholder communication, and product release planning, securing alignment with business goals. This position offers a unique chance to advocate for customer needs while driving innovation and continuous improvement in product development. Responsibilities - Lead stakeholder engagement and gather product requirements - Plan and execute product release schedules - Analyze market trends to inform product decisions What You Must Have - High School Diploma - At least 2 years of progressive roles What Sets You Apart - Bachelor's Degree in Information Technology, Business Studies, Computer Science preferred - Certified Scrum Product Owner (CSPO) preferred - Demonstrating proficiency in requirement gathering and analysis - Managing product backlog to align with business goals - Creating clear user stories and acceptance criteria - Facilitating stakeholder communication and collaboration - Leading sprint reviews for stakeholder feedback - Contributing to product vision and roadmap development - Analyzing product performance for continuous enhancement - Possessing experience with product management tools like Aha!, Jira, Confluence, Trello, or similar Learn more about how we work: ************************** PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: *********************************** As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: *************************************** The salary range for this position is: $55,000 - $151,470. For residents of Washington state the salary range for this position is: $55,000 - $187,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: ***********************************

Media and Content Manager (Public Information Officer 2) (2600003H) Organization: MedicaidAgency Contact Name and Information: ******************************** Unposting Date: Jan 26, 2026, 4:59:00 AMWork Location: Lazarus 4 50 West Town Street Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $35.68/hour Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: CommunicationsTechnical Skills: Social Media Management, Graphic Arts, Public RelationsProfessional Skills: Collaboration, Creativity, Customer Focus, Written Communication Agency OverviewAbout Us:Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:Delivering a personalized care experience to more than three million people served.Improving care for children and adults with complex behavioral health needs.Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.Ensuring financial transparency and operational accountability across all Medicaid programs and services. Job DescriptionWhat You Will Do at ODM:Office: CommunicationClassification: Public Information Officer 2 (PN 20098931) Job Overview:ODM is seeking a Media and Content Manager with exceptional writing experience to join our Communication Team. This role is critical in shaping how ODM's programs, policies, and strategic initiatives are communicated to diverse audiences. The ideal candidate will excel at breaking down complex information into clear, compelling content and have proven experience in media relations and content strategy. As a Media and Content Manager, your responsibilities will include:Planning and administering ODM's overall public information program, focusing on content development and external engagement, including interactions with government officials and media representatives.Creating and editing high-quality written and digital content that reflects ODM's mission and values, tailored for audiences such as employees, stakeholders, providers, legislators, strategic partners, the media, and the public.Translating complex policy and program details into accessible, engaging narratives for print, web, and social media platforms.Assisting and consulting with the Office of Communication's leadership in development and/or coordination of communications Collaborating with the Communications and Legislative Teams which includes the Chief Communications Officer, visual communications team, legislative liaisons, and senior staff Collaborating with subject matter experts, deputy directors, and area leads to identify story ideas and ensuring timely delivery of written/digital materials Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications36 mos. exp. in field of journalism or communication dealing in public multi-media techniques & relations, public speaking, news writing, reporting & editing or technical report translation & communication dealing in public meetings; valid driver's license. -Or completion of undergraduate core program in journalism or communication; 12 mos. exp. in public multi-media techniques & relations in field of journalism or communication; valid driver's license. -Or 12 mos. exp. as Public Information Officer 1, 64421; valid driver's license. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Communications Technical Skills: Graphic Arts, Public Relations, Social Media Management Professional Skills: Creativity, Collaboration, Customer Focus, Written CommunicationSupplemental InformationTHIS POSITION IS UNCLASSIFIED PER 124.11 (A) (9), OHIO REVISED CODE.This position is overtime exempt.Compensation is as listed on the posting unless required by legislation or union contract.Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

Citizens is in the midst of a bold, enterprise-wide transformation-leveraging the power of data and AI to reimagine how we serve our customers, operate our business, and deliver value. This transformation spans multiple domains and requires a coordinated, strategic approach to integrating data across the organization. As a Data & AI Product Strategy Leader you will play a central role in executing this transformation strategy by owning and orchestrating the data components that fuel it. You'll lead the horizontal enablement of data workstreams, ensuring that product teams are aligned, supported, and delivering against strategic goals. This role is not just about data-it's about driving enterprise outcomes through the thoughtful coordination of people, processes, and technology. You'll serve as a consultative partner to senior leaders, a problem solver for delivery teams, and a hands-on product leader when needed. Your ability to navigate ambiguity, build relationships, and drive execution will be critical in bringing together diverse data efforts into a unified, impactful strategy. Specific Responsibilities Strategic Coordination & Program Enablement * Design and implement horizontal routines and governance structures that support cross-functional collaboration. * Ensure strategic alignment between data product initiatives and enterprise transformation goals. * Serve as a liaison between product teams, program leadership, and business stakeholders to drive integrated planning and execution. Product Leadership & Customer Advocacy * Step into product management roles when needed to ensure continuity and customer-centric delivery. * Promote a product mindset across teams, focusing on solving customer problems rather than executing predefined requirements. * Guide prioritization and decision-making to maximize business value and user impact. Problem Solving & Escalation Management * Identify and address risks, inefficiencies, and blockers across delivery teams and workstreams. * Facilitate structured problem-solving and escalation processes to maintain momentum and resolve issues. * Act as a strategic partner to product and analytic teams navigating complex challenges. Communication & Stakeholder Engagement * Communicate effectively across all levels of the organization, translating technical and strategic concepts into actionable insights. * Build trust and foster collaboration across diverse stakeholder groups, including technology, business, and executive leadership. * Mediate conflicts and promote shared ownership of outcomes. Budgeting & Financial Oversight * Support financial planning, budgeting, and resource allocation for data product initiatives. * Coordinate with delivery and domain leaders to develop and execute staffing plans that align with strategic priorities and program needs. * Act as a consultative partner to senior leaders and stakeholders, helping shape resource strategies and investment decisions through data-driven insights and strategic framing. Qualifications Experience & Skills * Proven experience managing financial performance and metrics for programs or small business units. * Familiarity with strategic frameworks such as OKRs (Objectives and Key Results). * Prior experience in product management or leading complex technology delivery projects. * Demonstrated ability in strategic planning and long-term solution development. * Strong analytical and structured problem-solving capabilities. * Excellent relationship-building and stakeholder management skills. * Exceptional verbal and written communication abilities. * Experience working in a matrixed environment with cross-functional teams. * Consultative mindset with the ability to influence decisions, guide teams, and shape strategy through thoughtful engagement and framing. Education & Certifications * Bachelor's degree required; advanced degree or relevant certifications (e.g., in product management, strategy, or analytics) are a plus. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Monday - Friday * Hybrid: 4 days on-site from a Citizens corporate office, 1 day remote Pay Transparency The salary range for this position is $150,000-$220,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . #LI-Citizens Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award

Job Description Revenue Cycle Manager Full Time Columbus, Ohio AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers and independent specialists to remove barriers to care to ensure all people have access to the care they deserve. We are seeking a Revenue Cycle Manager to play a critical role in ensuring the financial health of our specialty programs by serving as the liaison between AndHealth and our community health center partners. The Revenue Cycle Manager will oversee day-to-day revenue cycle operations, identify opportunities to improve billing and collections processes, and ensure accuracy, compliance, and transparency across all stakeholders. This role requires a blend of hands-on problem solving, relationship management, and strategic oversight to ensure sustainable revenue operations as we scale. What you'll do in the role: Serve as the primary liaison between AndHealth, billing vendor, and community health centers. Manage and monitor vendor performance against agreed-upon metrics and SLAs. Facilitate regular communication and issue resolution between partners. Revenue Cycle oversight Oversee the full revenue cycle process (charge capture, coding, billing, collections, denials, and reimbursements) in coordination with the vendor. Review and analyze revenue cycle reports to identify trends, errors, or improvement opportunities. Ensure claims are submitted accurately and timely to maximize reimbursements. Compliance & Quality Ensure billing practices are compliant with federal, state, and payer-specific regulations. Partner with compliance teams and health center partners to prepare for audits and maintain documentation. Process Improvement & Reporting Develop reporting structures to track KPIs (e.g., days in A/R, clean claim rate, denial rate, net collection rate). Identify and implement process improvements to enhance efficiency and accuracy. Provide insights and recommendations to senior leadership on revenue cycle strategy and performance. Collaboration & Leadership Partner with internal teams (clinical operations, finance, compliance) to align revenue cycle processes with AndHealth's mission and growth strategy. Educate and support community health center partners on billing and coding best practices related to specialty care integration. Act as a trusted subject matter expert for all things revenue cycle at AndHealth. Skills or Qualifications: Bachelor's degree in Healthcare Administration, Finance, Business, or related field required; Master's degree preferred. 5+ years of progressive experience in healthcare revenue cycle management, with direct experience working with third-party vendors or health center partnerships strongly preferred. Strong knowledge of medical billing, coding, payer requirements, and compliance standards. Experience with FQHCs/community health centers and value-based care models is a plus. Excellent communication, negotiation, and relationship management skills. Analytical mindset with the ability to interpret complex data and present actionable insights. Self-starter comfortable in a “first of its kind” role, with the ability to build processes from the ground up. Here's what we'd like to offer you: Equal investment and support for our people and patients. A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly. The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together. A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer. We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally. Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, 401k match, Paid time off, Short- and Long-Term Disability, 401k match and more. Work Environment: The work environment characteristics described here are representative of those encountered while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, talk, visualize, or hear. We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status. Powered by JazzHR nill BBtXKN

I am Km Priya, a Technical Recruiter with Next Level Business Services, Inc., one of the fastest growing IT staffing and services firm in the nation specializing in staff augmentation for end to end Enterprise IT Solutions. I viewed your resume on one of the job boards; I understand that you may be actively looking for new opportunities. I am trying to fill up a full time position for one of our major clients. More about this role is provided below: Job Description Mandatory: IBM Content Manager Columbus, OHIO IBM Content Manager helps to manage all types of content such as document images, electronic office documents, XML, audio and video for multiple platforms with the following benefits. · On-demand access to information helps accelerate your business processes virtually anytime, anywhere · Document management capabilities make it easy to manage compliance records and content creation projects · Embedded workflow features help simplify business processes, improving efficiency · The scalable, secure, multi-tiered, distributed architecture-provides the foundation of an agile ECM framework We need to look for resources having the following: · overall 6 to 9 years of software experience with at least 3 to 5 years of IBM content manager experience · A self-starter that has the ability to lead requirements gathering exercise · Excellent oral and written communication skills to effectively meet and drive the requirements with customers KM PRIYA --------------------- Next Level Business Services, Inc. An ISO 27001 and 20000-1 Certified & Minority Business Enterprise (CMBE) Jacksonville, Florida Area Phone: **************** Additional Information All your information will be kept confidential according to EEO guidelines.

Media and Content Manager (Public Information Officer 2) (2600003H) Organization: MedicaidAgency Contact Name and Information: ******************************** Unposting Date: Jan 26, 2026, 4:59:00 AMWork Location: Lazarus 4 50 West Town Street Columbus 43215Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $35.68/hour Schedule: Full-time Work Hours: 8:00 am - 5:00 pm Classified Indicator: UnclassifiedUnion: Exempt from Union Primary Job Skill: CommunicationsTechnical Skills: Social Media Management, Graphic Arts, Public RelationsProfessional Skills: Collaboration, Creativity, Customer Focus, Written Communication Agency OverviewAbout Us:Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine's agenda for Ohio's future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.Ohio Department of Medicaid plays a unique and necessary role in supporting the governor's vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:Delivering a personalized care experience to more than three million people served.Improving care for children and adults with complex behavioral health needs.Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.Ensuring financial transparency and operational accountability across all Medicaid programs and services. Job DescriptionWhat You Will Do at ODM:Office: CommunicationClassification: Public Information Officer 2 (PN 20098931) Job Overview:ODM is seeking a Media and Content Manager with exceptional writing experience to join our Communication Team. This role is critical in shaping how ODM's programs, policies, and strategic initiatives are communicated to diverse audiences. The ideal candidate will excel at breaking down complex information into clear, compelling content and have proven experience in media relations and content strategy. As a Media and Content Manager, your responsibilities will include:Planning and administering ODM's overall public information program, focusing on content development and external engagement, including interactions with government officials and media representatives.Creating and editing high-quality written and digital content that reflects ODM's mission and values, tailored for audiences such as employees, stakeholders, providers, legislators, strategic partners, the media, and the public.Translating complex policy and program details into accessible, engaging narratives for print, web, and social media platforms.Assisting and consulting with the Office of Communication's leadership in development and/or coordination of communications Collaborating with the Communications and Legislative Teams which includes the Chief Communications Officer, visual communications team, legislative liaisons, and senior staff Collaborating with subject matter experts, deputy directors, and area leads to identify story ideas and ensuring timely delivery of written/digital materials Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications36 mos. exp. in field of journalism or communication dealing in public multi-media techniques & relations, public speaking, news writing, reporting & editing or technical report translation & communication dealing in public meetings; valid driver's license. -Or completion of undergraduate core program in journalism or communication; 12 mos. exp. in public multi-media techniques & relations in field of journalism or communication; valid driver's license. -Or 12 mos. exp. as Public Information Officer 1, 64421; valid driver's license. -Or equivalent of Minimum Class Qualifications For Employment noted above. Job Skills: Communications Technical Skills: Graphic Arts, Public Relations, Social Media Management Professional Skills: Creativity, Collaboration, Customer Focus, Written CommunicationSupplemental InformationTHIS POSITION IS UNCLASSIFIED PER 124.11 (A) (9), OHIO REVISED CODE.This position is overtime exempt.Compensation is as listed on the posting unless required by legislation or union contract.Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. **Technology - Data and Decision Science - AI Native Engineering** **AI/Machine Learning Engineer, Manager Consultant** **The opportunity** Our Artificial Intelligence and Data team helps apply cutting edge technology and techniques to bring solutions to our clients. As part of that, you'll sit side-by-side with clients and diverse teams from EY to create a well-rounded approach to advising and solving challenging problems, some of which have not been solved before. No two days will be the same, and with constant research and development, you'll find yourself building knowledge that can be applied across a wide range of projects now, and in the future. You'll need to have a passion for continuous learning, stay ahead of the trends, and influence new ways of working so you can position solutions in the most relevant and innovative way for our clients. You can expect heavy client interaction in a fast-paced environment and the opportunity to develop your own career path for your unique skills and ambitions. In this role, you will research, build, and implement scalable artificial intelligence systems that learn and make predictions tailored to business requirements across various environments, including cloud and on-premises. You will enhance data pipelines and storage, ensuring data is clean, accurate, and optimized for XOps processes. Additionally, you will monitor and evaluate learning processes to continuously improve high-performance models, collaborating with other data and analytics professionals to industrialize analysis into effective analytics solutions. **Your key responsibilities** As a Manager in AI Native Engineering, you will play a pivotal role in delivering innovative solutions that drive business success. You will work with a wide variety of clients to deliver the latest data science and big data technologies. Your teams will design and build scalable solutions that unify, enrich, and derive insights from varied data sources across a broad technology landscape. You will help our clients navigate the complex world of modern data science, analytics, and software engineering. We'll look to you to provide guidance and perform technical development tasks to ensure data science solutions are properly engineered and maintained to support the ongoing business needs of our clients. You will be joining a dynamic and interdisciplinary team of scientists and engineers who love to tackle the most challenging computational problems for our clients. We love to think creatively, build applications efficiently, and collaborate in both the ideation of solutions and the pursuit of new opportunities. Many on our team have advanced academic degrees or equivalent experience in industry. **Your responsibilities will include:** + Leading workstream delivery and ensuring the effective management of processes and projects. + Continuously improving processes by identifying innovative solutions through research and analysis. + Managing professional employees and supervising teams to deliver complex technical initiatives, with accountability for performance and results. + Engaging actively with clients, participating in daily working sessions, and leading workstreams from planning through execution to closure. + Identifying opportunities for additional services and managing engagement economics. **Skills and attributes for success** To excel in this role, you will need a blend of technical expertise and strong interpersonal skills. This role will work to deliver tech at speed, innovate at scale and put humans at the center. Provide technical guidance and share knowledge with team members with diverse skills and backgrounds. Consistently deliver quality client services focusing on more complex, judgmental and/or specialized issues surrounding emerging technology. Demonstrate technical capabilities and professional knowledge. Learn about EY and its service lines and actively assess and present ways to apply knowledge and services The following attributes will make a significant impact: + Proven ability to develop solutions to complex problems and recommend changes to policies and procedures. + Strong judgment in selecting methods and techniques for obtaining results. + Experience in managing client relationships and delivering high-quality service. + Ability to lead teams effectively and manage change within the organization. **To** **qualify for the role, you must have** + A Bachelor's degree required (4-year degree). + 6-10 years of relevant experience of full-time working experience in AI, Data Science, and/or Machine Learning + 2-4 years of experience directly managing technical teams + Strong skills in Python + Ability lead, collaborate, and communicate effectively with diverse, hybrid and global teams + Experience designing, building, and maintaining high-impact, high-value production AI/ML solutions on a major cloud platform + Proficient in Generative AI models and frameworks (e.g., OpenAI, Dall-e, Langchain, Retrieval Augmented Generation (RAG)) and experienced with ML packages like scikit-learn and PyTorch + Experience with natural language processing and deep learning + Extensive experience in DevOps tools (GIT, Azure DevOps), Agile methodologies (Jira), and CI/CD pipelines for developing, deploying, and scaling analytical solutions + Experience with MLOps and ML workflows, including data ingestion, transformation, and evaluation + Experience with model retraining and feedback loop methodologies + Experience with model and solution monitoring and reporting + Understanding of data structures, data modelling and software engineering best practices + Strong foundation in mathematics, statistics, and operations research, with proficiency in data manipulation tools (SQL, Pandas, Spark) and deep learning techniques + Excellent communication skills for conveying findings and recommendations, with a willingness to travel for client engagements + Skills in Technical Design Optimization + Strong relationship-building skills + Demonstrated client trust and value + Digital fluency and emotional agility + Commercial acumen and negotiation skills + Proven ability to lead teams and manage change **Ideally, you'll also have** + A deep understanding of and ability to teach concepts, tools, features, functions, and benefits of different approaches to apply them + Master's degree Computer Science, Mathematics, Physical Sciences, or other quantitative field + Experience working with diverse teams to deliver complex solutions + Strong skills in languages beyond Python: R, JavaScript, Java, C++, C + Experience fine-tuning Generative AI models + Experience in managing complex projects with multiple stakeholders + A strong understanding of industry trends and emerging technologies + Skills in data visualization and storytelling with data + Experience with image processing techniques and/or speech and audio processing and analysis **What we look for** We seek individuals who are not only technically proficient but also possess the ability to think critically and creatively. Top performers demonstrate a commitment to excellence, a collaborative spirit, and a passion for driving innovation in the field of AI and data science. Your ability to collaborate effectively and communicate with clarity will set you apart as a leader in our team. \#FY26NATAID \#FY26NATAID **What we offer you** At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more . + We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $125,500 to $230,200. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $150,700 to $261,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. + Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. + Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. **Are you ready to shape your future with confidence? Apply today.** EY accepts applications for this position on an on-going basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. **EY | Building a better working world** EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at ************************** .

JobID: 210652930 JobSchedule: Full time JobShift: Day : You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Claims and Disputes, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMorganChase and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility. Job responsibilities * Develops a product strategy and product vision that delivers value to customers * Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap * Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition * Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability Required qualifications, capabilities, and skills * 5+ years of experience or equivalent expertise in product management or a relevant domain area * Advanced knowledge of the product development life cycle, design, and data analytics * Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management * Demonstrated prior experience working in a highly matrixed, complex organization Preferred qualifications, capabilities, and skills * Direct responsibility to manage and coach a team of product analysts' * Direct responsibility to drive backlog readiness and health for a 4-6 scrum teams

About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Product Owner - Call Center & AI will play a critical role in designing, building, and scaling technology solutions that power our contact center and AI-driven patient experiences. This role sits at the intersection of product, engineering, operations, and AI, translating real-world call center needs into scalable, high-impact technical solutions. This individual will focus on improving automation, efficiency, and patient experience across voice AI, chat, IVR, CRM, and analytics platforms while ensuring solutions are reliable, compliant, and measurable. Key ResponsibilitiesProduct & Engineering Execution Design, build, and iterate on AI-powered call center solutions, including voice bots, chatbots, IVR flows, and automated workflows Translate operational and business requirements into technical product solutions Own technical implementation from concept, build, launch, iteration Partner closely with Product Managers, Operations, AI teams, and Engineering AI & Automation Improve AI containment, accuracy, and escalation logic for voice and chat Implement monitoring, QA feedback loops, and iteration frameworks for AI performance Work with AI/ML teams to enhance NLP, routing logic, and self-service outcomes Ensure AI solutions reduce agent workload while maintaining high CSAT and compliance Call Center Systems Build and maintain integrations across: Telephony platforms (e.g., Five9, IVR systems) CRM/Ticketing (Zendesk) Analytics tools (e.g., CallMiner, reporting dashboards) Automate back-office workflows (notes, forms, follow-ups, escalations) Optimize routing, queue logic, and agent tooling for efficiency and scale Data & Performance Define and track KPIs related to AI performance, call containment, handle time, and escalation rates Use data to inform product decisions and prioritize improvements Support experimentation and A/B testing of call flows and automation strategies Collaboration & Strategy Act as a technical thought partner for leadership on call center and AI strategy Work cross-functionally with Operations, Clinical, Compliance, and CX teams Help define the long-term roadmap for call center technology and AI innovation Qualifications 5+ years of experience in product engineering, software engineering, or technical product roles Experience building or supporting call center technologies (telephony, IVR, CRM) Strong understanding of AI-driven products (voice AI, chatbots, NLP, automation) Experience integrating APIs and third-party platforms Ability to translate business problems into technical solutions Strong analytical and problem-solving skills Preferred skills: Experience with healthcare, pharmacy, or regulated environments Familiarity with Zendesk, Five9, CallMiner, or similar platforms Experience working in high-growth or scaling environments Exposure to QA frameworks for AI or conversational systems Work Environment Location: Remote - occasional travel required Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with your team, department, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to use standard computer equipment, including a keyboard, mouse, and monitor, for prolonged periods. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing code and technical documentation. Must be able to communicate effectively with team members and stakeholders via written communication, video conferencing, and in-person meetings. Must be able to participate in meetings, planning sessions, and collaborative work activities during standard business hours. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Description: About Us At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary The Product Owner - Call Center & AI will play a critical role in designing, building, and scaling technology solutions that power our contact center and AI-driven patient experiences. This role sits at the intersection of product, engineering, operations, and AI, translating real-world call center needs into scalable, high-impact technical solutions. This individual will focus on improving automation, efficiency, and patient experience across voice AI, chat, IVR, CRM, and analytics platforms while ensuring solutions are reliable, compliant, and measurable. Key ResponsibilitiesProduct & Engineering Execution Design, build, and iterate on AI-powered call center solutions, including voice bots, chatbots, IVR flows, and automated workflows Translate operational and business requirements into technical product solutions Own technical implementation from concept, build, launch, iteration Partner closely with Product Managers, Operations, AI teams, and Engineering AI & Automation Improve AI containment, accuracy, and escalation logic for voice and chat Implement monitoring, QA feedback loops, and iteration frameworks for AI performance Work with AI/ML teams to enhance NLP, routing logic, and self-service outcomes Ensure AI solutions reduce agent workload while maintaining high CSAT and compliance Call Center Systems Build and maintain integrations across: Telephony platforms (e.g., Five9, IVR systems) CRM/Ticketing (Zendesk) Analytics tools (e.g., CallMiner, reporting dashboards) Automate back-office workflows (notes, forms, follow-ups, escalations) Optimize routing, queue logic, and agent tooling for efficiency and scale Data & Performance Define and track KPIs related to AI performance, call containment, handle time, and escalation rates Use data to inform product decisions and prioritize improvements Support experimentation and A/B testing of call flows and automation strategies Collaboration & Strategy Act as a technical thought partner for leadership on call center and AI strategy Work cross-functionally with Operations, Clinical, Compliance, and CX teams Help define the long-term roadmap for call center technology and AI innovation Qualifications 5+ years of experience in product engineering, software engineering, or technical product roles Experience building or supporting call center technologies (telephony, IVR, CRM) Strong understanding of AI-driven products (voice AI, chatbots, NLP, automation) Experience integrating APIs and third-party platforms Ability to translate business problems into technical solutions Strong analytical and problem-solving skills Preferred skills: Experience with healthcare, pharmacy, or regulated environments Familiarity with Zendesk, Five9, CallMiner, or similar platforms Experience working in high-growth or scaling environments Exposure to QA frameworks for AI or conversational systems Work Environment Location: Remote - occasional travel required Schedule: Full-time May require additional availability or flexibility for escalations. Regular meetings with your team, department, or leadership to ensure alignment. Key Essential Functions Must be able to sit and/or work at a computer for extended periods of time. Must be able to use standard computer equipment, including a keyboard, mouse, and monitor, for prolonged periods. Must be able to perform repetitive motions throughout the workday, including typing, reading, and reviewing code and technical documentation. Must be able to communicate effectively with team members and stakeholders via written communication, video conferencing, and in-person meetings. Must be able to participate in meetings, planning sessions, and collaborative work activities during standard business hours. Employment Classification Status: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) Statement Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply! Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time. Requirements: