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Manager, Program Management skills for your resume and career

Updated January 8, 2025
6 min read
Quoted Experts
Andreas Udbye Ph.D.,
Andreas Udbye Ph.D.
Manager, Program Management Example Skills
Below we've compiled a list of the most critical manager, program management skills. We ranked the top skills for managers, program management based on the percentage of resumes they appeared on. For example, 12.9% of manager, program management resumes contained project management as a skill. Continue reading to find out what skills a manager, program management needs to be successful in the workplace.

15 manager, program management skills for your resume and career

1. Project Management

Here's how managers, program management use project management:
  • Manage cross functional professionals through multiple locations while deploying strategic projects leveraging Agile methodology as well as PMI Project Management approaches.
  • Lead an enterprise program management office, creating and improving best- in-class project management solutions tailored to individual business needs.

2. Risk Management

Risk management is the method of recognizing, evaluating, and managing risks to an organization's resources and profits. Financial insecurity, regulatory liability, strategic management mistakes, incidents, and natural hazards are just some of the challenges or dangers that could arise. For digitalized businesses, IT security vulnerabilities and data-related threats, as well as risk management techniques to mitigate them, have become top priorities.

Here's how managers, program management use risk management:
  • Orchestrated an aggressive restructuring of construction inspection policies and procedures impacting all business activities including safety, risk management and finance.
  • Directed 12 strategic and cross-functional projects to implement Basel II Regulatory Capital requirements in Data Integrity and Operational Risk Management divisions.

3. Process Improvement

Here's how managers, program management use process improvement:
  • Implemented standard operating procedures, service level agreements and a center of excellence to ensure continuous process improvements within the organization.
  • Established and implemented process improvement recommendations to help streamline current processes, maximize team efficiency and productivity and increase company ROI.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how managers, program management use oversight:
  • Provided leadership and management oversight for Security Programs (classified/unclassified) for International and US-only Programs at multiple locations.
  • Maintained oversight of subordinate supervisors to ensure strict adherence to the case management manual.

5. Infrastructure

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Here's how managers, program management use infrastructure:
  • Developed and managed a strategy to optimize facility and infrastructure investments to support funding request for in-house and contract support.
  • Developed the methodology for the portfolio management of multiple, diverse projects impacting IT Corporate Systems Architecture and infrastructure.

6. Continuous Improvement

Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.

Here's how managers, program management use continuous improvement:
  • Participated in Continuous Improvement program using lean manufacturing principles including developing a customized Oracle dashboard for specific departmental roles.
  • Evaluate and manage Third Party Administrators performance and quality standards by conducting analysis of metrics, sustainable continuous improvement.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how managers, program management use customer service:
  • Managed the transition of implemented solution to operations and implemented processes to enable ongoing post-deployment customer service and support.
  • Directed 6-month long relocation of customer service operation from New Jersey to Indianapolis with minimal support and business disruption.

8. Cloud

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Here's how managers, program management use cloud:
  • Managed assessments of corporate wide risks related to Privacy, Accessibility, and Environmental Sustainability with an emphasis on Cloud Services.
  • Worked extensively with Vice Presidents, and President to create new cloud based reporting tools and data management systems.

9. Management Program

A Management program is a program that educate participants with the right skills needed to manage their businesses, manage people effectively, and execute projects. Management program comes in different fields, but the most popular and generic of them all is the business management program which is followed by project management. There's also a special faculty in the university that offers a wide range of management programs for students up to postgraduate levels.

Here's how managers, program management use management program:
  • Represent clinical operations as related to the Disease Management Programs during new client business development and implementations.
  • Conducted development of strategic analyses and opportunity identification for global Enterprise Information Management program.

10. Direct Reports

Here's how managers, program management use direct reports:
  • Managed 10-12 direct reports, maintaining a positive environment, promoting individual development and high performance standards.
  • Collaborated with direct reports to create individual coaching and strategic marketing plans.

11. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how managers, program management use logistics:
  • Developed relationships with corporate and educational institutions to generate consulting opportunities in the areas of Research & Development and Logistics Management.
  • Provided support and assisted the Defense Logistics Agency with the development and documentation of acquisition plans/strategies and acquisition/procurement schedules.

12. Patients

Here's how managers, program management use patients:
  • Coordinated patient care from greeting new patients to verifying insurance eligibility.
  • Worked with clinic medical staff in decreasing access from 10 14 days to 5 7 days for high readmission potential patients.

13. Customer Satisfaction

Here's how managers, program management use customer satisfaction:
  • Analyzed existing processes and implemented changes/new processes to increase customer satisfaction and compliance with company-wide Order Management policies.
  • Provided key strategic guidance and program management support for program leading to increased customer satisfaction and employee performance.

14. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how managers, program management use sigma:
  • Originated Six Sigma Program by establishing Executive support, Operation Readiness and program governance.
  • Participated on several Six Sigma projects.

15. Client Facing

Here's how managers, program management use client facing:
  • Lead client facing meetings to discuss complex targeting strategy or set obtainable campaign goals.
  • Work independently and collaboratively with colleagues to manage all client facing activities to support appropriate products.
top-skills

What skills help Managers, Program Management find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on Manager, Program Management resumes?

Andreas Udbye Ph.D.

Associate Professor, University Of Puget Sound

In my main fields of expertise, supply chain management, and international business, it never hurts to point to accomplishments, successes, projects completed and targets achieved. My general experience, however, is that resumes must contain information on your hard and technical skills just to make it through the first cut and get the interview, and then your softer skills and personality can be brought to life during the actual interview. Most hiring managers tend to hire or recommend people based on whether they like their attitudes and see a good fit. In interview situations, it is often productive to bring up hobbies and activities that you are passionate about if you get a chance.

What soft skills should all Manager, Program Managements possess?

Andreas Udbye Ph.D.

Associate Professor, University Of Puget Sound

Collaboration and teamwork skills are crucial, as well as the ability to focus and meet deadlines. Although it is nice to mention that you are a good multi-tasker, most people are these days, and employers seem to like people who can stay the course and complete tasks on time and with high quality. Tenacity and accuracy are other attractive attributes.

What technical skills for a Manager, Program Management stand out to employers?

Peggy SmithPeggy Smith LinkedIn Profile

Department Chair, Arlington Baptist University

It is my fervent belief (based on research and trends) that the technical skills associated with IT, computer programming, software management, social media specialist, customer relations management (CRM), sales, & marketing will be in high demand particularly as we navigate this new normal world in which we are currently living.
Do you want to know more?
Read more about what experts have to say about Manager, Program Management

List of manager, program management skills to add to your resume

Manager, Program Management Skills

The most important skills for a manager, program management resume and required skills for a manager, program management to have include:

  • Project Management
  • Risk Management
  • Process Improvement
  • Oversight
  • Infrastructure
  • Continuous Improvement
  • Customer Service
  • Cloud
  • Management Program
  • Direct Reports
  • Logistics
  • Patients
  • Customer Satisfaction
  • Sigma
  • Client Facing
  • Management System
  • Strong Analytical
  • DOD
  • Product Development
  • Ongoing Management
  • Business Development
  • HR
  • Manage Cross
  • PMO
  • Earned Value Management
  • Medicare
  • Project Scope
  • Performance Management
  • Lifecycle Management
  • Java
  • Medicaid
  • ROI
  • Strategic Thinking
  • RFP
  • ERP
  • Scrum
  • Status Reports
  • Virtualization
  • Provisioning
  • Lean Six Sigma
  • SharePoint
  • Strategic Direction
  • KPI
  • Help Support

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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