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The differences between managers, programming support and support supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a manager, programming support, becoming a support supervisor takes usually requires 4-6 years. Additionally, a manager, programming support has an average salary of $66,189, which is higher than the $47,047 average annual salary of a support supervisor.
The top three skills for a manager, programming support include customer service, program management and veterans. The most important skills for a support supervisor are excellent interpersonal, customer service, and training materials.
| Manager, Programming Support | Support Supervisor | |
| Yearly salary | $66,189 | $47,047 |
| Hourly rate | $31.82 | $22.62 |
| Growth rate | 12% | 10% |
| Number of jobs | 67,072 | 96,546 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 55% |
| Average age | 43 | 47 |
| Years of experience | 12 | 6 |
Programming Support Managers are responsible for supervising the operations of programs led by an organization. Their duties include developing a program strategy, determining business requirements, implementing a project plan, procuring resources, and communicating roles, responsibilities, and objectives clearly. They are responsible for liaising with cross departments in achieving deliverables, contribute to process improvement solutions, and perform tradeoffs to achieve time-to-market optimizations. Programming Support Managers also track progress delivery, set key performance metrics, and administer change strategies.
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Managers, programming support and support supervisors have different pay scales, as shown below.
| Manager, Programming Support | Support Supervisor | |
| Average salary | $66,189 | $47,047 |
| Salary range | Between $37,000 And $117,000 | Between $31,000 And $69,000 |
| Highest paying City | Santa Clara, CA | San Francisco, CA |
| Highest paying state | New Hampshire | California |
| Best paying company | Venable | Cisco |
| Best paying industry | - | Technology |
There are a few differences between a manager, programming support and a support supervisor in terms of educational background:
| Manager, Programming Support | Support Supervisor | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Northwestern University | California State University - Bakersfield |
Here are the differences between managers, programming support' and support supervisors' demographics:
| Manager, Programming Support | Support Supervisor | |
| Average age | 43 | 47 |
| Gender ratio | Male, 48.9% Female, 51.1% | Male, 51.8% Female, 48.2% |
| Race ratio | Black or African American, 12.3% Unknown, 5.2% Hispanic or Latino, 17.4% Asian, 7.5% White, 55.5% American Indian and Alaska Native, 2.2% | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 18.0% Asian, 5.3% White, 61.3% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 11% | 8% |