Manager, Project Management Overview

* Works with various managers and leaders to lay out project implementation guidelines and plan for manpower and/or other resource requirements.
* Manages projects of major importance to overall business operations by reporting status, tracking delays, and making required adjustments.
* Determines overall staffing requirements relating to corporate projects.
* Conducts interviews, hires, and trains new employees for specific project assignments.
* Directs project teams in the development and implementation of project plans.
* Negotiates, administers, and monitors contracts.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned.
* Primary Responsibilities:
* We are seeking a Project Manager for our Next Generation Access Network program to effectively:
* Implement Program and Project Management tools and techniques to ensure the set of strategically aligned projects are completed on time within budget and within quality requirements by managing key projects and deliverables supporting Regional Divisional and Corporate initiatives in a fast paced environment.
* Build and manage projects and teams ensuring quality control throughout the project lifecycle accomplishing project objectives by planning and evaluating project activities correctly in a duration based waterfall project management environment with a future blend into Agile.
* Identify and obtain participation from required cross-functional core team members with guidance from strategic business partners or senior staff supporting customer initiatives and project collision management.
* Communications internal and external will be key to your success.
* You will be asked for project recommendations and program implementation process improvements with an emphasis on learning best practices.
* Demonstrate an understanding of the scope of the program as defined by the business requirements, reporting, and through budget/forecast and actuals and as reflected in your goals

* Produce dynamic digital or multimedia experiences and engagements
* Develop and implement executional strategies for client projects
* Partner with clients, executives and team members to plan, scope and produce great work
* Plan for, manage and mitigate risk
* Guide multi-disciplinary teams in producing great work in the smartest way possible
* Facilitate collaboration
* Guide continual process improvement and documentation of best practices
* Advocate for the creative process
* Balance the needs of clients and internal teams
* Develop day-to-day client and internal relationships that enable strong partnerships

* Coordinate to identify, prioritize, and manage Goal Zero projects and technology tasks.
* Serve as liaison between the Goal Zero business and NRG Retail IT to facilitate planning, coordination and project efforts
* Build and maintain the Goal Zero IT Roadmap and IT application strategy approach in conjunction with the VP of Retail IT
* Develop, present, and lead project planning efforts including project definition, project justification/NPV, proposals, success criteria, risks/issues, requirements definition, technical design, testing procedures and documentation, system documentation, user training, and production delivery while coordinating and communicating with business and technical resources.
* Manage the implementation of system enhancements and new systems through the project life cycle insuring appropriate documentation and processes to ensure compliance.
* Consult with business and IT partners to strategize, plan and implement needed projects within designated time and budget constraints.
* Recognize and document business process gaps and propose improvements.
* Maintain demand management list and work queues for managing the IT workload and communicating priorities and resource allocation to the business.
* Host and facilitate regular meetings with business and technical resources for status updates, requirements definition, technical design, architectural reviews, demand management, and audit review.
* Effectively communicate project expectations to team members and executive stakeholders in a timely and clear fashion.
* Maintain appropriate status reports, meeting minutes, and follow-up with business partners and technical resources.
* Create and execute project work plans and revises as appropriate to meet changing needs and requirements.
* Identifies resources needed and assigns individual responsibilities.
* Manages day-to-day operational aspects of IT resources, projects and scope.
* Reviews deliverables prepared by team before delivery to the business or production support.
* Effectively applies appropriate project and development methodology and enforces project and development standards.
* Minimizes and manages exposure and risk on projects.
* Ensures project documents are complete, current, and stored appropriately.
* Maintain project actual and forecasted budgets utilizing the various IT systems used for requests for expenditures, purchase requisitions, purchase orders, and invoices.
* Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle

* The qualified applicant will serve as the Production Operations Support Desk (POSD) Manager under the Innovation Sites Business Operations Support Center (IBOSC) program and will focus in the areas of leadership, people management and development, resource allocation (headcount, staffing plans and resource assignment) serving multiple projects within the larger program.
* The candidate will develop mechanisms for monitoring project progress and for intervention and problem solving with project leads, line managers, and clients.
* Will oversee and manage the customer relationship and customer satisfaction aspects of ongoing projects and serves as liaison between program management, the individual project leads and line management.
* Reviews status of projects, assesses project issues and risks and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
* The successful candidate will support the Program Manager with operational decisions or contractual matters; and will conduct briefings and technical meetings for internal and external representatives.
* The individual will be expected to partner with the Program Manager to form a cohesive leadership team that creates, communicates, and sustains the vision of the Program to the team which is led.
* Must be able to clearly communicate and drive the Vision of the Program, fostering an environment in which Program team members understand their roles and responsibilities and are empowered to think creatively and critically as they carry out their tasks.
* Maintain a commitment to on-scope, on-time, and on-budget delivery of quality operations to drive unparalleled customer satisfaction.
* Achieve operational objectives by contributing recommendations to strategic plans and reviews, preparing and completing action plans, implementing operational, productivity, quality, and customer-service standards, resolving problems, and contributing to continual process improvement efforts by completing process audits, identifying trends, determining improvements, and implementing change as needed.
* Enhance Program and Portfolio reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to Program accomplishments.
* Act as a change agent using a collaborative problem solving approach coupled with a sense of urgency and ownership throughout the program lifecycle.
* Support and lead disciplined adherence to BOSC and IBOSC procedures as well as NGC and CMS security policies and practices.
* Establish a culture of employee trust and empowerment.
* Serves as mentor and point of contact for team members to escalate, coordinate, and resolve issues and participates in goal-setting, drafts and delivers team member performance evaluations.
* Responsible to know and meet or exceeds the requirements of the IBOSC Statement of Work (SOW).
* Responsible for daily operations of the Production Operations Support Desk (POSD) team.
* Maintain a deep understanding of operational expectations to facilitate the assignment of work, maintenance of schedules, management of day to day workflow, and impacts to operating costs.
* Ensure staff is prepared to address appropriate technical and program related inquiries to include regular training based on issue trending.
* Provide leadership and day to day work direction for a team of analysts with varied backgrounds and specific responsibilities.
* The POSD Manager is essentially a SME on all POSD processes and functions.
* Lead the creation of business processes, document operating procedures, business process models, and perform other tasks that demonstrate technical understanding of production operations, utilizing SMEs and POSD expertise.
* Interact with program leadership teammates to develop a strong relationship, with ability to confidently represent NGC interests while also driving customer satisfaction through honest consultation.
* Manage all team Service Level Objects and Agreements (SLO/SLA).
* Identify, monitor, and escalate project risks, issues, and action items.
* Maintain knowledge of technical trends and best practices in order to drive continued training of the POSD organization.
* Review deliverables to ensure quality and quantity of work meets expectations.
* The POSD Manager is the owner of quality of the Operations organization.
* Respond to ad-hoc customer service requests and inquiries, in accordance with the SOW.
* Manage subcontractor project schedules with integrated project schedule.
* Supports business operating objectives and contributes to Division business growth goals.
* Other duties as assigned in the best interest of the Program

* ACCOUNTABILITIES1. ; With guidance and support effectively manage projects within scope, schedule and budget within a comprehensive Vegetation Management Program.
* Oversee systematic quality assurance program to determine acceptability of contractors' operations and adherence to contract terms and conditions, and Exelon vegetation management guidelines/requirements. ; Conduct contractor safety audits.
* Execute consolidation efforts for specified program components across Exelon Vegetation Management including processes and procedures, performance indicators, business planning, and environmental awareness. ; 20%4. ; Coordinates all assigned storm restoration activities pertaining to vegetation management. ; This includes vegetation storm team lead and on-call responsibilities.
* Monitor required notification and other regulatory requirements to ensure compliance with state law and regulatory commitments for vegetation related activities.
* Support the resolution of all claims, Regulatory and Presidential complaints, document findings in ACE reports and assist in Root Cause Investigations as needed.
* Establish and maintain clear communications/relations with all internal/external stakeholders.
* POSITION SPECIFICATIONSMinimum: ; Bachelors degree in technical / business discipline and 2
* years extensive field experience OR high school diploma and 6
* years extensive field experience required. ; Ability to lead craft teams; Knowledge of vegetation management work planning and execution. ; Project Management skills, writing skills and PC skills including Word, Excel, Access, Power Point, Project, Passport and OMS/ODS. ; Sound interpersonal, communications and presentation skills. ; Budget development and management skills; Sound analytical and evaluation techniques.
* Preferred: ; Bachelors or Masters degree in technical / business discipline; Demonstrated utility or vegetation management experience preferred. ; International Society of Arboriculture Certification (Utility Specialist) or State of MD Forester License preferred or ability to obtain.
* Required for Transmission Veg Mgmt position. ; Project Management Skills
* Qualifications
* Manage ~$3M to $10M projects designated by line item to achieve all program and corporate goals, and mandated requirements.
* Manage the performance of project teams through indirect supervision of 50 to 100 contract field personnel.
* Assist in the development and implementation of innovative strategic initiatives that ensure continued reliability improvement and cost saving opportunities.
* Ensure contractor activities are in alignment with all safety and quality expectations as outlined in contract terms & conditions.
* Interface with internal and external key stakeholders including senior management, governmental and regulatory officials.
* Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.
* VEVRAA Federal Contractor EEO is the Law Poster
* REQNUMBER: 201153