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  • Client Operations Manager

    Daybright Financial

    Manager job in Rochester, NY

    Daybright is one of the largest independently owned insurance brokerage firms in the country providing a full range of employee benefits, compliance, and HR consulting services, along with retirement solutions for both the private and public sectors. The business was formed in 2008 and today serves over three million participants nationally in the K-12, Corporate and Government markets. For more information about Daybright, please visit our website: ***************** Daybright is currently seeking a Manager of Client Operations in our Employer Solutions Benefits Segment. This is a full-time, hybrid role. Be part of our Rochester, New York team! JOB DESCRIPTION The Manager of Client Operations is responsible for overseeing the day-to-day operational support for client accounts within the employee benefits division. This role ensures the delivery of exceptional service, compliance with regulatory requirements, and efficient execution of processes that support client satisfaction and retention. The Manager will lead a team of Client Service Specialists, collaborate with internal teams, and drive process improvements to enhance operational excellence. RESPONSIBILITIES Team Leadership & Development Manage, mentor and continuous training of a team of Client Service Specialists, fostering a culture of accountability and continuous improvement. Conduct regular performance reviews and provide coaching to ensure team success. Operational Oversight Oversee all client-related operational activities, including enrollment processing, eligibility management, and carrier data reconciliation. Ensure timely and accurate execution of client deliverables during open enrollment and throughout the plan year. Process Improvement Identify inefficiencies and implement best practices to streamline workflows and improve service delivery. Partner with technology teams to optimize client management platforms and reporting tools. Compliance & Quality Assurance Maintain adherence to COBRA, ERISA, HIPAA, and other regulatory requirements. Monitor quality control measures to ensure accuracy in client data and communications. Client & Internal Collaboration Work closely with Client Service Specialists to support client needs and resolve escalated issues. Serve as a liaison between internal teams and external vendors/carriers to ensure seamless operations. JOB QUALIFICATIONS Bachelor's degree in business, Human Resources, or related field (or equivalent experience). 5+ years of experience in employee benefits operations, with at least 2 years in a leadership role. Strong knowledge of benefits administration, compliance regulations, and carrier processes. Excellent organizational, analytical, and problem-solving skills. Proficiency in benefits administration systems and Microsoft Office Suite. Exceptional communication and leadership abilities. Must currently hold a valid Life, Accident, and Health (LAH) License or be willing to obtain it within six (6) months of hire. They need to have it within the 6 months. RELATED COMPETENCIES Experience with HRIS/BenAdmin platforms (e.g., Employee Navigator, ADP WorkforceNow). Project management experience and process improvement certifications (e.g., Lean Six Sigma) a plus.
    $80k-127k yearly est. 3d ago
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  • Store Manager, Finger Lakes Outlets, Waterloo, NY

    Michael Kors 4.8company rating

    Manager job in Waterloo, NY

    STORE MANAGER, OUTLET WHO YOU ARE: Our leaders at Michael Kors are stylish, fashion forward driven, multi-tasking individuals who know how to keep their team focused and inspired. Success starts with being an entrepreneur - we encourage an innovative workplace to creatively drive your business by being a hands-on leader! As a Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while strategically driving the business through proactive planning, innovation, and execution. WHAT YOU'LL DO: Empower, develop, motivate, and work alongside team to drive results through delivering an elevated customer experience Recruit, hire, and retain best in class talent Deliver operational excellence in all store processes Develop strategic plan to drive sales through business analytics and achieving productivity goals Create foot traffic through community involvement Demonstrate flexibility and ability to multitask in a fast-paced store environment Drive Omni channel sales by utilizing all available tools and technology YOU'LL NEED TO HAVE: 2+ years of relevant Store Manager experience as a proven leader WE'D LOVE TO SEE: An entrepreneur with the ability to drive results; adaptable, problem solver, and strategic Well connected with the ability to engage; a true brand ambassador Customer service obsessed; ability to sell with a passion for styling and love for fashion Strong in performance management and team development Technologically savvy individual with an entrepreneurial spirit THE BENEFITS: Cross-Brand Discount Clothing allotment Competitive paid time off Internal mobility across Versace, Jimmy, Choo and Michael Kors Exclusive Employee Sales Paid Parental Leave 401k Match At Capri Holdings Limited, our commitment to inclusivity and accessibility begins with the candidate experience. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************. In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. $75-82,000
    $75k-82k yearly 3d ago
  • Service Manager

    AP Rochester 3.8company rating

    Manager job in Rochester, NY

    One of our clients, a well-established and rapidly expanding property management organization, is seeking an experienced Service Manager to oversee maintenance operations across multiple residential communities. This role is ideal for a hands-on leader who excels in team development, problem-solving, and driving efficient, high-quality service. In this position, you will guide a service team responsible for ensuring communities remain safe, well-maintained, and resident-ready. You'll collaborate closely with on-site staff and leadership, focusing on strong communication, proactive planning, and continuous improvement to enhance overall resident satisfaction. Key Responsibilities Lead and supervise a service team to ensure consistent, high-quality operations. Train, mentor, and develop staff to complete work safely, accurately, and efficiently. Oversee daily maintenance activities, monitor performance, and provide ongoing coaching. Manage preventive maintenance programs, repairs, and service requests across multiple sites. Ensure all properties meet safety guidelines and regulatory requirements. Respond to escalated maintenance issues with professionalism and urgency. Support capital improvement projects and property upgrades as needed. Work closely with community teams to maintain strong service standards. Contribute to resident-focused initiatives that improve satisfaction and retention. Maintain accurate documentation of work orders, service requests, and project outcomes. Build a high-performing, accountable, and collaborative team culture. Qualifications High school diploma or equivalent required; Bachelor's degree in a related field preferred. 3+ years of experience supervising maintenance, facilities, or service teams (residential or commercial). Strong knowledge of building systems, preventive maintenance, and safety regulations. Proven leadership, communication, and organizational skills. Ability to resolve escalated issues and operational challenges effectively. Proficiency with work order systems and basic computer applications.
    $89k-144k yearly est. 5d ago
  • Customer Service Manager

    Magnetic Technologies Corporation

    Manager job in Rochester, NY

    Responsible for overseeing the daily operations of a customer service department, leading a team of representatives to ensure high-quality customer interactions, resolve complaints, and implement strategies to maintain customer satisfaction and loyalty by setting policies, training staff, and monitoring performance metrics to achieve company objectives. To keep the customer service department running in an efficient and profitable manner, ensure high customer satisfaction and loyalty, and develop strategies to improve the customer experience, while also collaborating with other departments to achieve organizational goals. Duties and responsibilities Team Leadership and Management: • Lead, motivate, and mentor a team of customer service representatives. • Set team goals, monitor performance, and provide regular feedback. • Recruit, hire, and train customer service staff. • Address and resolve team conflicts. Customer Service Operations: • Oversee the daily operations of the customer service department. • Develop and implement customer service policies, procedures, and training programs. • Ensure efficient and effective handling of customer inquiries, complaints, and issues. • Manage customer service tools and CRM software. Customer Relationship Management: • Build and maintain strong relationships with customers. • Understand customer needs and expectations. • Proactively identify and address potential customer issues. • Implement customer retention strategies. Performance Management and Improvement: • Collect and analyze customer service data to identify areas for improvement. • Develop and implement strategies to enhance customer satisfaction and loyalty. • Monitor and evaluate customer service performance against established metrics. • Stay updated on customer service trends and technologies. Collaboration and Communication: • Collaborate with other departments (e.g., sales, marketing, production) to ensure a positive customer experience. • Communicate customer feedback and issues to relevant stakeholders. • Represent the customer service department in meetings and cross-functional projects. Manufacturing-Specific Responsibilities: • Understand the manufacturing processes and products. • Address issues related to product quality, delivery, and order processing. • Work with plant and production managers to resolve job issues. • Support Lean Manufacturing Initiatives. Other duties as assigned Qualifications Education Bachelor's Degree, Technical Degree, or equivalent experience for the position. Work Experience Five years of experience in an inside sales/customer service role for a manufacturing company is REQUIRED Two years of experience processing orders in a custom/ made to order/ manufacturing environment is REQUIRED Must have experience working in an ERP and CRM database in the last five years of employment Proficient with Microsoft Office Suite, web browsers (including web-based application), and ERP systems (Syteline preferred). Magnetic and/or metal manufacturing industry experience is a plus Organized and detail oriented, capable of multi-tasking. Communication: All contacts require tact, efficiency, and the ability to positively and patiently communicate, as well as excellent written and verbal communication skills. Commercially Astute: Ability to communicate with clear and positive representations of the company and using good judgment on what to say, when to say, and how to say it. Entrepreneurial: Helping to identify solutions to any challenges and improve efficiency in managing customers. Technical: Technical competence to understand the products we sell and the methods used in their manufacture. Working conditions Standard work week is Monday through Friday, hours to be consistent with business unit; some off hours work expected. Generally working in Office with some activities in production environment. Some day or overnight travel domestically could be required. Physical requirements Could require intermittent and long periods of sitting and/or standing. Required to do repetitive work, with fingers and hands Periodic lifting of materials not to exceed 25 pounds. Direct reports Yes Arnold Magnetic Technologies is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Minority/Female/Sexual Orientation/General Identity/Disability/Veteran #ROC
    $54k-98k yearly est. Auto-Apply 60d+ ago
  • Site Operative

    Veolia Uk

    Manager job in Rochester, NY

    Ready to find the right role for you? Yard Operative (Waste) - 360 and Loading Shovel license Required Salary: £29,325 per annum plus Veolia benefits Grade: OPS Hours: 43 hours per week, Monday to Friday 2:30pm - 11:00pm Location: Veolia Rochester Transfer Station, Whitewall Road, Medway City Estate, Rochester, Kent ME2 4DZ When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you; * 20 days of annual leave * Access to our company/people's pension scheme * Discounts on everything from groceries to well known retailers * Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to * 24 hour access to a virtual GP, 365 days a year, for you and family members in your household * One paid days leave every year to volunteer and support your community * Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; * Ensuring the yard area is kept clean, conducting daily inspections while maintaining organized storage areas that comply with health and safety regulations. * Marshalling vehicle movement around the site, directing incoming and outgoing vehicles to appropriate areas, managing traffic flow to prevent congestion, and ensuring safe distances between vehicles and pedestrians. * Assisting the site supervisor in day-to-day running of site operations, and providing backup supervision when needed. * Operating the necessary plant equipment involves safely operating machinery such as forklifts, telehandlers, or excavators while conducting pre-operation safety checks, maintaining valid certifications, and reporting any equipment faults promptly. * Handling, sorting and transferring of waste requires segregating materials, loading and unloading waste containers, transferring waste to designated areas, and maintaining accurate records. What we're looking for; Essential * Wheeled Loading Shovel Licence and 360 Licence. * Ability to work well as part of a team * Good Communication skills * Health and Safety knowledge and understanding. Desirable * Knowledge of using weighbridge systems. * Reversing assistant experience. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
    $89k-149k yearly est. 9d ago
  • General Manager - Store - Alltown Fresh

    Global Partners 4.2company rating

    Manager job in Keuka Park, NY

    Our General Manager is responsible for the management of the ongoing day to day operations of the store, while adhering to Company policies and procedures; directsupervision of staff; maximizing store profits and ensuring a high level of customer service and store appearance. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities, and each other-and that belief continues to guide us. The Global Spirit is how we work to fuel that long term commitment to success. As a Fortune 500 company with 90+ years of experience, we're proud to fuel communities-responsibly and sustainably. We show up every day with grit, passion, and purpose-anticipating needs, building lasting relationships, and creating shared value. : Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team. Responsible for guest and associate satisfaction, exceeding brand standards and managing the stores profitability. Select, develop and effectively lead a highly engaged team. Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback, input, and information from various sources. Review information and create a plan to consistently meet the expectations of all guests. Responsible for staffing the store appropriately to cover the guest and business demands of a 24/7 business. Proactively identify hiring needs across the store. Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours. Conduct all aspects of management training. Overseeing and monitor the training of all associates to ensure proficiency of skills and job safety is taught. Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment. Value store associates through celebration and recognition. Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities). Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions. Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices and programs. Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance. Report and document all guest and associate incidences in the appropriate time frame. Ensure compliance to all federal and local laws and to all company policies and procedures. Responsible for leading change initiatives, championing programs and educating associates on the reason and need for change. Ensure programs are executed according to design, integrated and sustained. Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan. Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability. Monitors shift cash handling and inventory. Assists in investigations of shortages/overages with Assets Protection and Human Resources. Manage financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals. Ensure execution of all plans. Analyze income statement and utilize reports to ensure store's profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store. Manage cash management procedures including bank deposits and change orders. Competition surveys. Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues. Build relationships with community partners to connect the store with its community. Other duties as assigned. Additional Job Description: Must be available to work flexible hours that may include day, nights, weekends and or holidays. Must have reliable transportation and a valid driver's license. Leadership experience in a fast-paced retail, food service or fuel environment preferred. Experience selecting, training, and managing staff. Experience with labor allocation, sales building, scheduling, and managing expenses. Experience coaching and developing team members through proper leadership skills. Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching: horizontally, above the shoulder and below the waist, grasping firmly, pushing buttons, bending, crouching, kneeling, squatting, and stooping. Must be able to lift and carry up to 50 lbs. High School Diploma High School Diploma or Equivalent Pay Range: $45,000.00 - $81,972.00 The pay range for this position is outlined above. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities and geographic location, and the Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance and market factors. Our Commitments to You Coins! We offer competitive salaries and opportunities for growth. We have an amazing Talent Development Team who create trainings for growth and job development. Health & Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support. The Road Ahead - We offer 401k and a match component! Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service. What to Expect From the Hiring Process We value passion and potential. Please apply if you're qualified and interested-we'd love to hear from you. A member of our Talent Acquisition team will review your application and may connect you with the hiring manager if your experience is a strong match. Interviews are conducted virtually and in person, depending on the role. We'll provide more details about next steps if selected to move forward. Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-###-#### or 781-7GP-WORK. *Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $45k-82k yearly 17h ago
  • NY District Leader

    JSC Management Group

    Manager job in Rochester, NY

    District Leaders are strong collaborators and influential leaders. They are directly responsible for the overall operation of multiple restaurant locations in an assigned district. The District Leader maintains company standards for these locations and utilizes company assets and resources to develop and grow field personnel, identify and capitalize on business opportunities, and maximize profits. The District Leader's guidance and leadership ensure their teams provide exemplary guest service, high-quality food, and safe products. They foster a culture of innovation and efficiency by enthusiastically driving people development by implementing training initiatives in JSC Management Group's franchise operations. Additionally, District Leaders head operations and provide training support for new restaurant location openings, new product implementation, policy and procedure implementation, and the ongoing monitoring of product quality and the customer experience. The District Leader plays an integral strategic role in the success and growth of the company. They are responsible for implementing operations and business strategies designed to achieve objectives with a focus on driving sales, traffic, and profits. They select, manage, and build a team of Restaurant Leaders and Assistant Restaurant Leaders responsible for the district restaurant locations. The District Leader partners with the cross-functional leaders of Operations, Human Resources, and the franchisee. As a member of the Leadership Team, the District Leader works closely with the Executive Team to ensure operations receive the necessary support. Additionally, holding district meetings and attending and contributing to restaurant leadership team meetings is necessary for consistency, accountability, and team cohesion. Successful District Leaders are comfortable working with all employee groups and understand how to effectively motivate and encourage their teams. The position necessitates strong leadership abilities, self-motivation, and detail-orientation without losing sight of the overall scope and vision of a project. District Leaders must have strong oral and written communication skills that effectively convey sophisticated concepts, insights, and recommendations in a compelling manner to various audiences. As each day brings both triumphs and new challenges, District Leaders must be resourceful and independent problem-solvers, while retaining confidence in the decisions and processes they implement. They possess the ability to quickly assess relevant information and issues to make the best and most effective decisions. While supports and resources are readily available, the District Leader is able to work with minimal direction. It is critical that the candidate pursues excellence, possesses a passion for the QSR industry, and demonstrates a strong desire to make a positive impact in the lives of others. As JSC Management Group's objective is to become the employer of choice, District Leaders must conduct themselves with positivity and integrity and demonstrate success. Requirements The District Leader will select, build, and develop restaurant leadership teams and maintain proper staffing in the restaurants within their district to ensure efficient restaurant operations. The core of people development lies in leadership and leader development. Note that this position requires travel between Buffalo, Rochester and Syracuse, NY. • Directly responsible for the performance of all Restaurant Leaders in the assigned district • Facilitate open communication with all reporting staff regarding operational results and provide resources and support and any necessary corresponding corrective action • Provide Restaurant Leaders with monthly action plans with clearly defined expectations, follow up to ensure proper execution, and analyze the results for immediate action • Maintain active involvement in the recruiting, interviewing, and hiring of Restaurant Leaders and other key-location personnel • Implement and facilitate company promotions and activities throughout the assigned district • Collaborate with the leadership team to define strategic company objectives and contribute to the company's overall financial objectives and business goals • Actively lead the development, distribution, and ongoing evaluation of operational standards, policies, and procedures to ensure alignment with company standards, safety standards, and legal requirements • Monitor restaurant opening activities and lead timely training and support, marketing, and staffing assistance, within budgetary and quality standards • Cultivate a benchmark of leadership and talent to deliver desired results and support future growth • Establish and drive performance goals by providing ongoing feedback, coaching, and development to enhance the team's performance and capability • Facilitate open communication and encourage continuous performance improvement from all team members • Identify individual and team skill and developmental areas of opportunity and provide the necessary resources to improve and advance the areas identified • Foster a positive environment of excellence by consistently recognizing employees who demonstrate exemplary work ethic and ability, initiative, achievement, and innovation • Exemplify JSC Culture by understanding and demonstrating JSC Core Values and instilling them in others JSC Management Group Culture JSC Management Group is not just a company, it is a culture in which individuals thrive to exceed expectations through serving others. Our Core Values of Adaptability, Servant Leadership, Care & Candor, Empowerment, Vision, Passion, Character & Integrity, and Compassion are at the foundation of our company culture. Our leaders and team members embrace these core values and seek to instill them in others. Our most successful team members are passionate visionaries who enact vital change and influence in a dynamic environment. JSC leaders seek to empower themselves so they can grow, develop, and empower those around them. We nurture a respectful, supportive environment fostered by leaders who find significant fulfillment in people development. As such, we enact candor tempered by sincere care and compassion in our interactions with our teams. JSC leaders set the example by conducting themselves with character and integrity, which inspires pride and loyalty amongst their team. We endeavor to exceed expectations through serving both guests and each other and see our teams as a reflection of our leaders and the values they exemplify. Leader Development Responsibilities Provide training and development opportunities to all members of the leadership team to create potential leader candidates Create and host training sessions in capacities and at times conveniently accessible to employees Complete shift assessments on all manager/ leader trainees, including working three shifts with each trainee until they complete all assessments satisfactorily (leader trainees may not run a shift alone until this assessment is completed) Assist Restaurant Leaders in identifying leader candidates Follow up on all aspects of training and development Training Responsibilities District Leaders are to effectively utilize all JSC supplemental training resources, including position-specific training packets. Administrative and Financial Responsibilities The District Leader must administer, analyze, and enforce appropriate restaurant-level financial controls to ensure proper accountability of company funds. This would include, but is not limited to, Gross Profit Variance and costs, inventory, cash, sales, budgetary expenses, and employee turnover. They are responsible for the oversight of mall restaurant locations' preparedness for the additional demands of holidays and school vacations (see attachment). Personnel Responsibilities The District Leader is responsible for hiring and terminating employees. They are also responsible for providing performance appraisals, merit increases, and promotions (within policy) for all restaurant leadership. District Leaders are expected to exercise excellent judgment and decision-making in all employee relations and personnel actions (i.e., timely performance evaluations, conflict resolution handling, disciplinary actions, employee counseling, etc.). The goal is to foster an atmosphere of cooperation, enthusiasm, and professionalism within each restaurant and among the district. Expansion Opportunity Responsibilities The District Leader will assist with new restaurant openings. They will support the new Restaurant Leader with day-to-day opener and closer training and assisting with daily operations until the proficiency level is manageable for the newly appointed Restaurant Leader. EMPLOYMENT DETAILS The position involves a variable 50/55-hour work week. The hours for this position are semi-flexible, however, normal working hours are from 9:00 am to 7:00 pm, with one day off during the week and one day off during the weekend. There is an expectation of a night-restaurant visit once per week. There are specific deadlines and duties that need to be completed on certain days of the week or month that may be outside of the typical work schedule or hours. CONFIDENTIALITY AND DISCRETION The District Leader must maintain the confidentiality of all company and employee information and must not discuss such matters outside of JSC Management Group, LLC. District Leaders must always conduct themselves with integrity and trustworthiness. Tact and discretion must be used in all dealings with all employees and vendors to maintain a positive image of JSC Management Group, LLC.
    $49k-113k yearly est. 60d+ ago
  • Popeyes District Manager

    Popeyes

    Manager job in Rochester, NY

    The Popeyes District Manager is responsible for overseeing up to 6 restaurants and the overall sales, operations, profitability and people management for the Popeyes restaurants in an assigned area. Monthly bonuses based on sales, cost control, and brand standard. Ensure all restaurants are staffed properly with qualified RGMs and Assistant Managers. Work through RGMs to ensure restaurants are staffed with qualified shift supervisors, and crew. Develops and executes plans to achieve top line sales performance compared to budget sales for each area. Develops plans to control expenses and achieve budget for restaurant operating profit for each areas of the Profit and Loss Statements. Ensures all assigned restaurants meet Popeyes Corporate operational standards necessary to achieve expansion approval. Maximize presence in restaurants in all dayparts to monitor operational status to provide feedback to RGMs. Hires, terminates and conducts performance reviews of restaurant general managers and ensures reviews for assistant managers, shift supervisors, and crew are completed. Assists restaurant general managers in identifying training needs and the execution of training programs to improve their restaurant management teams. Assist restaurant general managers with compliance and understanding of Liberty Restaurants. policies and procedures, such as; Security, Safety, Cash handling, Sexual Harassment. Assists in ensuring restaurants are following all state and federal labor laws, as they pertain to Popeyes. Assist restaurant general managers with compliance and understanding of Popeyes policies, procedures and requirements. This job description is a generic listing of the responsibilities of this position; some of these responsibilities may not be required at all times. Requirements 3 year college business degree is preferred or equal experience. 3-5 years of experience in multiunit management in the food industry is preferred. Must have extensive and successful experience as a restaurant general manager. Requires excellent human relations skills including leadership and motivation. Strong communication skills: listening, oral and written
    $82k-135k yearly est. 60d+ ago
  • Operations Manager

    NOCO Energy Corp 4.1company rating

    Manager job in Lima, NY

    Title: Operations Manager Pay: $80,000 - $90,000 What We Are Looking For Join our team as a Fuels Operations Manager, where you'll play a critical role in ensuring efficient, safe, and high-quality fuel delivery operations. In this leadership position, you will oversee a team of drivers, optimize delivery routes, and foster a strong team culture while maintaining compliance with DOT regulations and company safety standards. What You Will Do * Lead a group of drivers on a daily basis to ensure routes are being serviced in a timely manner. * Assist in creating a team culture. Support and understand individual needs and challenges. * Report down time or other concerns to appropriate management. * Assist in planning and executing routes to maximize efficiency. * Coordinate new customer locations with sales, approving tank locations. * Working with Driver/Sales to ensure safety, customer satisfaction and communications with all parties. * Train new drivers and cross-train, certify and audit existing drivers. * Manage added stops, customer changes, IT issues, light equipment issues, etc. with team. * Install/expand the monitor network. * Work closely with maintenance to ensure an appropriate number of trucks are operational to meet service needs. * Maintain proper physical condition of vehicle and equipment; and communicate with maintenance shop personnel for mechanical downtime and other issues. * Assist with shop movements of any equipment between terminals or repairs (weights and measure, Tank test) * Assist service with pump and tank repairs if needed. (swapping nozzles out) * Provide Dispatch coverage during critical times/vacations. * Provide delivery coverage when needed (vacations, short-staffed, etc.), operating various commercial motor vehicles, according to applicable state and federal transportation laws. * Communicate fleet status to Regional Managers and dayshift lead. * Work with regional manager to oversee budgets, especially related to labor, expenses, capital expenditures, and implement cost-saving measures, when possible. * Arrange commercial motor vehicle in shipping yards for optimum loading patterns. * Receive shipments of materials while managing warehouse space, if applicable. * Perform other related duties as assigned that may include: * Day/Night dispatch * Day/Night Team Managers * Plant Maintenance * Dispatch Board Manager * Fuel Tank Inventory * Truck Maintenance * Manage Customer Base Changes * Safety Manager * Truck Equipment * Winter Blend Manager * DVIR Review Supervision * Responsible for general supervision of staff and development; this includes but is not limited to establishing staffing levels, scheduling, training, written evaluations, spot checks on quality, payroll and additional pay incentives. * Supervise all fuel and propane drivers. * Oversee the delivery department to ensure the best use of vehicles and personnel. * Work with corporate Human Resources to build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement. * Supervise and manage performance; ensure tasks are appropriately delegated and completed by monitoring performance and holding employees accountable for meeting expectations. * Provide ongoing coaching and feedback to senior team members. Ensure that managers hold their teams accountable with feedback to team members, deliver corrective action and discipline when necessary, and document all performance issues. * Ensure employees adhere to company policies and legal regulations and engage HR when appropriate. Actively support all corporate policies and standard operating procedures. * Manage conflict and crisis; proactively anticipate, manage, and constructively resolve disputes and disagreements. * Coordinate with human resources on any employee issues or concerns. Safety * Perform periodic safety audits for each driver (2x per Year) * Ensure conformance of DOT Regulations * Understand, provide leadership, and communicate safety goals and objectives. * Orient, train, and coach all team members on safety requirements, ensure safety compliance and take appropriate action to address safety violations. * Establish and maintain a clean, safe work environment complying with company and OSHA standards and perform monthly safety inspections, as assigned. * Follow company policies to report and investigate all accidents and near-miss incidents. * Perform root cause analysis and address performance and related discipline issues, as appropriate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. What You Will Need * High school education or equivalent. * Minimum of 3 years' experience in propane and fuel industry preferred. * Class B License (minimum required) with Hazmat and Tanker Endorsements. * Current Medical Certification required. * Must pass background and drug testing as required by federal and/or state department(s) of transportation regulations. * Ability to drive safely. * Ability to manage and motivate others. * Ability to use navigation tools such as onboard GPS, smartphone apps, and/or web-based or physical maps. * Ability to plan delivery routes. * Ability to maintain basic logs and records. * Ability to carry out a series of instructions without constant supervision. * Able to remain professional and courteous at all times. * Prolonged periods sitting in a trailer cab for long periods of time. * Must be able to lift and move up to 50 pounds at a time. * Pushing/pulling up to 50 pounds at a time. * Occasional exposure to toxic or caustic chemicals/fuels or fumes. * Occasional exposure to outdoor weather conditions. What We Offer * Competitive compensation package * Generous medical insurance offerings * Dental and vision plans * Company-paid life insurance * Company-paid short-term disability * 401(k) with company match * Health savings accounts * Generous Paid Time Off policies * 7 paid holidays * Employee and family assistance program * Company-paid training * Safety incentives * Years of service incentives
    $80k-90k yearly 26d ago
  • Zone Manager

    6063 Sandbox

    Manager job in Rochester, NY

    Provides strategic direction and leadership to District Sales Managers and sales staff within their geographic responsibility to achieve sales, revenue, and market share goals. Responsibilities Manages the ultimate achievement of corporate objectives by individual product line category within specified geographical areas and within budgeted financial guidelines. Administers, directs and monitors activities of District Sales operations to ensure adherence to and implementation of Go-to-Market Sales Strategy. Reviews performance against forecast and takes corrective action where necessary. Initiates, participates in, and supervises ongoing development of District Sales Managers for their sales management skills, effectiveness, and career development. Recruits, selects, hires, and evaluates performance of personnel. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources. Establishes and maintains communication with all levels of hierarchy to ensure positive working relationship and productivity.
    $41k-65k yearly est. 60d+ ago
  • Airline General Manager

    Envoy Air Inc. 4.0company rating

    Manager job in Rochester, NY

    Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. We offer: Amazing employee flight privileges within the American Airlines global network Training and development programs to take your career to the next level Comprehensive health and life benefits (subject to location) Salary: $65,000 - $80,000 Responsibilities How will you make an impact? Responsibilities Is responsible for the overall training compliance of their station. Lead a team to run a safe, efficient, and effective operation while delivering top notch service to American Airlines customers Oversight and coordination of the day-to-day operation to ensure maximum quality and safety of on-time movement of aircraft through the station Drive accountability to build and manage a strong and motivated team; ensure the right people are in place in the operation Be a visible and active leader of people; actively get in front of employees and establish lines of communication Qualifications Who are we looking for? Requirements High School diploma or GED equivalent required Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role Previous experience with a commercial airline or ground handler in a leadership role Available to work non-standard work schedules, when necessary, due to changing or unplanned operational needs; including ability to be available to your team 24/7/365 Must have demonstrated ability to communicate effectively both verbally and in writing with various internal and external partners Experience working with contract labor workgroups may be preferred in some locations Must be accomplished, customer-focused, accountable, self-motivated, and collaborative Must be able to read, write, fluently speak, and understand the English language Authorized to work in the United States without sponsorship Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time. Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled. We can recommend jobs specifically for you! Click here to get started.
    $65k-80k yearly Auto-Apply 12d ago
  • Branch Support Manager

    Wells Fargo 4.6company rating

    Manager job in Rochester, NY

    About this role: Wells Fargo is seeking a Branch Support Manager in Wealth and Investment Management as part of Wells Fargo Advisors. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role, you will: * Lead or participate in support functions for multiple business groups and contribute to large scale strategic initiatives * Lead in the execution of various supervisory approvals for the Brokerage Support team including, supervisory review and approval of operational transaction requests including but not limited to, asset movement, account maintenance, order errors, document approvals and various remediation projects to ensure timely completion, quality, and compliance * Lead, participate and collaborate with peers, colleagues and mid-level managers in adherence, development and interpretation of policies, procedures, and compliance requirements * Act as the primary point of escalation for operational controls, technology and service inquiries from Financial Advisors, Client Associates, Operations and other branch and Support Center employees to resolve complex issues related to work allocation, and daily operations * Lead or participate in research and resolving moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy, policies, procedures, and compliance requirements * Work independently to identify, strategize and make recommendations for support function by providing support and leadership * Provide leadership in management of relationships, participate in planning and execution of programs, services, and initiatives that may include risk mitigation, efficiency, and customer experience with cross functional business partners * Identify and provide consultation on opportunities for process improvement and risk control development * Lead and support the onboarding, training, recognition, engagement, and development of new and existing Client Associates within designated markets * Lead projects, teams or serve as a mentor for those who are less experienced; guide talent development and assist local management in hiring talent for Client Associates within assigned markets Required Qualifications: * 4+ years of Financial Services Industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education * US only: Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 or 7 and 66 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration Desired Qualifications: * 1+ years of leadership experience * Successfully completed FINRA Series 9/10 to qualify for immediate registration (or FINRA recognized equivalents) * Familiarity with Support Center model * Knowledge and understanding of branch exams and regulatory requirements from an operational support perspective * Strong client service skills * Strong attention to detail and accuracy skills * Effective organizational, multi-tasking, and prioritizing skills * Strong verbal, written, and interpersonal communication skills Job Expectations: * US only: Obtaining and/or maintaining appropriate FINRA license(s) is required for ongoing employment in this position. FINRA Series 65 or 66 examinations or equivalent must be completed within either a 90 or 180-day time period, depending upon number of license(s) needed if not immediately available to transfer upon hire. FINRA recognized equivalents will be accepted. This will be communicated at time of offer acceptance. Compliance with state law registration and licensing requirements is mandatory. In addition to state registration and licensing requirements, specific product licenses or SAFE licensing may apply. Additional requirements include meeting enhanced financial fitness and criminal background standards. Wells Fargo will initiate the FINRA licensing review process at the time of offer acceptance. For specific FINRA qualification exams obtained after 9/30/2018, the Securities Industry Essentials (SIE) exam co-requisite is required * This role requires a FINRA supervisory license and may require working in the assigned office location for at least one year from the hire date. Any supervisory role employee holding a FINRA supervisory license, who has answered affirmatively to certain Form U4 Section 14 regulatory questions/disclosures, will be ineligible to work from a location other than their assigned office location * Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process. * This position is not eligible for Visa sponsorship. * Ability to travel up to 20% of the time. This position is subject to FINRA Background Screening Requirements, including successful completion and clearing of a background check. Internal transfers are subject to comply with 17 CFR 240.17f-2 of the Securities Exchange Act of 1934 and FINRA Bylaws, Article III, Section 3, which states that Associated Persons should not be subject to statutory disqualification. Successful candidates must also meet ongoing regulatory requirements including additional screening and are required to report certain incidents. Posting Locations: 125 High St., Boston, MA 02110 130 Turner St Building 3 -8th Fl, Waltham, MA 02453 6390 Main St., Buffalo, NY 14221 400 Meridian Centre Blvd, Suite 210, Rochester, NY 14618 500 Plum Street, 5th Floor Bridgewater Place, Syracuse, NY 13204 4 Tower Place 9th Fl, Albany, NY 12203 180 Battery St Suite 300, Burlington, VT 05401 1 Portland Sq Ste 600, Portland, ME 04101 Massachusetts - Boston Pay Range: $92,000 - $145,000 Annually Massachusetts - Waltham Pay Range: $85,000 - $133,000 Annually New York - Buffalo Pay Range: $85,000 - $133,000 Annually New York - Rochester Pay Range: $85,000 - $133,000 Annually New York - Syracuse Pay Range: $85,000 - $133,000 Annually New York - Albany Pay Range: $85,000 - $133,000 Annually Vermont - Burlington Pay Range: $77,000 - $121,000 Annually May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards. Other locations within the support center may be considered. Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $77,000.00 - $145,000.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. * Health benefits * 401(k) Plan * Paid time off * Disability benefits * Life insurance, critical illness insurance, and accident insurance * Parental leave * Critical caregiving leave * Discounts and savings * Commuter benefits * Tuition reimbursement * Scholarships for dependent children * Adoption reimbursement Posting End Date: 1 Jan 2026 * Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $92k-145k yearly 1d ago
  • Assistant Ops Manager | Rochester, NY (DOT)

    ACRT 3.9company rating

    Manager job in Rochester, NY

    Bermex, Inc.Full time Regular About The Team At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team. About the Role The Assistant Operations Manager reports to the Operations Manager or Sr. Operations Manager at Bermex. This position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills. ***Salary transparency: For those residing in NY, the pay for this role is at $89,000/year. *** What You'll Do Key Responsibilities: Operation Supervisor Management: Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit Supervise and review the preparation of forecast numbers for each of his/her departments Review performance and causes of significant variances, along with corrective action plans Conduct performance and wage reviews for department supervision Business Management: Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets Ensure monthly operation reports listing any unusual events - major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel Customer Communication: Handle or defer all customer complaints to the appropriate authorities Professionally represent the company to clients and their customers Provide general information about the meter services to customers, when applicable Other duties as assigned. About You Must haves: Education: High School Diploma or GED Experience: 2 years of management experience and 3 years' experience in locating. Nice to haves: Education: Bachelor's degree in operations management or business administration Experience: 5 years of experience in operations management. At least 1 year of experience in budget development and oversight is a plus Your Skills: Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service Highly trained in conflict management and business negotiation processes Knowledge of operations, safety process, programs, and procedures Excellent communication skills, comfortable interacting with management and customers Strong analytical and financial analysis skills Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook) Ability to multi-task, and work independently and as a team Proven abilities of strong leadership skills Excellent attention to detail for problem solving and finding Drug/Alcohol Testing: Drug/alcohol testing is required Drug/alcohol testing required per non-regulatory requirements for employees working with water, electricity, and meters Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters Benefits Health and Safety: Group health plans including medical/prescription, dental, vision and a variety of other coverage options Company paid group life insurance, accidental death & dismemberment insurance, short- and long-term disability Flexible Spending Accounts or an option for a Health Saving Account with company match Company paid Employee Assistance Program (EAP) for all employees and eligible family members Retirement: Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost Roth or Traditional 401(k) Retirement plan with company match PTO Plans (after 90 completed days of service for full-time employees): Paid Vacation Paid Holidays Paid Wedding Day Veterans Day paid time off for our veterans Paid Sick Time (New York based positions ONLY) Perks/Allowances: Company vehicle (for all driver-based positions) Gas card for company vehicle (if applicable) Company provided cell phone or mobile allowance (if applicable) Boot allowance from approved vendors Daily per diem for travel-based positions Where We Work Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day. #BER1 We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ************** and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Company: ACRT, Inc.
    $89k yearly Auto-Apply 14d ago
  • Food Truck Manager

    Melt Truck

    Manager job in Rochester, NY

    Lead the Way as Our Food Truck Manager! Are you passionate about food, love working with people, and thrive in a fast-paced environment? Melt Truck, a beloved food truck located in Rochester, NY, is looking for a motivated and organized Food Truck Manager to join our team. If you're ready to take the wheel (literally and figuratively) and help deliver delicious experiences to our customers, we'd love to hear from you! What You'll Do: As our Food Truck Manager, you'll be at the heart of our operations, ensuring everything runs smoothly and efficiently. Your responsibilities will include: - Managing the day-to-day operations of the food truck, from prep to service. - Overseeing food preparation and ensuring quality standards are met. - Providing excellent customer service and creating a welcoming atmosphere for guests. - Supervising and supporting team members to maintain a positive and productive work environment. - Ensuring cleanliness, organization, and adherence to health and safety regulations. - Assisting with scheduling, cash handling, and other administrative tasks as needed. What We're Looking For: We're seeking someone who is: - Enthusiastic and passionate about food and customer service. - Highly organized and able to juggle multiple responsibilities. - A natural leader who can motivate and guide a team. - Comfortable working in a fast-paced, high-energy environment. - Willing to learn and grow with us-no prior experience required! Ready to Apply? If this sounds like the perfect fit for you, don't wait-apply today and let's get MELTING! We can't wait to meet you and see how you can help Melt Truck continue to serve up smiles and great food in Rochester, NY.
    $37k-61k yearly est. 18d ago
  • General Manager

    Lucky Strike Entertainment 4.3company rating

    Manager job in Webster, NY

    Imagine your ideal job. Now add bowling, arcade games, amazing parties, and delicious food. Our General Managers help bring this vision to life every day for guests of their centers-and have a great time doing so. The General Manager role is an active one where you're on your feet, coordinating multiple team members, and problem-solving in real time. Our General Managers oversee all aspects of how their centers operate, from entertainment to food & beverage sales, to the property and its equipment as a whole. Through it all, our General Managers work hard to cultivate an exceptional team environment so that all staff members can perform at a consistently high level. Make no mistake: this is definitely NOT your typical job (spoiler alert: it's way better). ESSENTIAL DUTIES: Get a glimpse of all you'll experience as a General Manager GENERATE & MONITOR CENTER REVENUE Help develop financial operational plans/budgets and monitor their performance to achieve your center's financial goals, including driving food & beverage sales. Review and control labor costs and other expenses. BE AN OPERATIONAL PRO Floor management is the name of the game; manage the day-to-day operations of your center, scheduling, planning, organizing, and communicating effectively with your team. TRAIN YOUR TEAM Supervise and direct regular training for all staff members and ensure their proficiency in guest service, food & beverage operations, loss prevention, and our company operating standards; supervise direct reports which may include: Assistant General Managers, Facility Managers, Kitchen Managers, and Event Managers. REVIEW CENTER PERFORMANCE Manage multiple departments efficiently and conduct regular meetings with your management team to review performance and offer direction; review profit & loss statements weekly/monthly and adjust your action plan accordingly. RALLY THE TROOPS Help keep morale high for your team and address any center-level HR or loss prevention issues as they arise. MAKE GUESTS PRIORITY #1 Achieve and maintain overall guest service goals; ensure that customer complaints are resolved appropriately and that our guests are completely satisfied. DRIVE FOOD & BEVERAGE SALES Oversee the management and expansion of your center's Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture. REMAIN FLEXIBLE An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center. WHO YOU ARE As a General Manager, you're a customer service pro who knows what it's like to work in a fast-paced environment and who thrives in that energy. You're highly attuned to the guest experience, accountable for your performance (and that of the teams you'll manage), and are a strong team player across the board. You're also an extraordinary problem-solver and trouble-shooter and have at least a few years of full service restaurant management experience under your belt. DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team 5+ Years of Management Experience related to full service kitchen, bar, restaurant, and food service operations Bachelor's Degree Basic business math, accounting skills, and strong analytical/decision-making skills Strong Team Player Exceptional “People Developer” Customer Service Pro Knowledge of POS register systems Solid Communication Skills WORK ENVIRONMENT/ PHYSICAL DEMANDS: Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance. #LI-NB1 Who We Are Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com. The pay range for this position is $80,000 to $85,000 a year. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: *************************************
    $80k-85k yearly Auto-Apply 9d ago
  • General Manager - Batavia Towne Center

    The Gap 4.4company rating

    Manager job in Batavia, NY

    About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About the Role As the General Manager, you are responsible for leading your team to deliver a profitable store business plan. You ensure your store achieves all key metrics and is meeting or exceeding goals. You are the link between the brand vision and how it comes to life in your store. You drive profitable sales growth through all aspects of the store to include, Customer Operations, Merchandising, Product Operations, and talent development. As the General Manager, you will teach and coach behaviors to your store team that delivers a best in class customer experience. What You'll Do * Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators * Drive profitable sales through forecasting and scheduling * Manages store budget for daily operations in support of the P&L * Builds highly productive teams through sourcing, selecting and developing people * Accountable for team performance through coaching and feedback. * Teaches and trains to build capabilities. * Leads the implementation and execution of all Standard Operating Procedures and initiatives * Creates an inclusive environment * Implements action plans to maximize efficiencies and productivity * Performs Service Leader duties * Represents the brand and understands the competitors * Promotes community involvement * Leverages OMNI to deliver a frictionless customer experience * Ensures all compliance standards are met Who You Are * 3-5 years of retail experience leading others * College degree or equivalent experience preferred * Demonstrated ability to deliver results * Ability to effectively communicate with customers and employees * College degree preferred * Ability to maneuver around sales floor, stock room, and office; work around and with chemicals; lift/carry up to 30 lbs. * Ability to work a flexible schedule, including travel, to meet the needs of the business including nights, weekends, holidays * Ability to travel as required * Business Acumen skills * Established time management skills * Strong planning and prioritization skills Benefits at Old Navy * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity. Salary Range: $50,200 - $69,000 USD Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
    $50.2k-69k yearly 39d ago
  • Assistant Manager

    Baskin-Robbins 4.0company rating

    Manager job in Rochester, NY

    Assistant Store Manager Job Profile This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license. Summary The Assistant Store Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager. Responsibilities include but are not limited to: Team Environment * Arrive in a timely manner to be ready in position at the start of scheduled shift. * Promote a team environment by encouraging respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. * Assist in the recruitment, selection, hire, onboarding, and training of the Crew Members and Shift Leaders as directed by the Restaurant Manager. * Support development of team members through effective cross training, development, and delegation of responsibilities. * Hold team members accountable for their behavior and performance, addressing concerns promptly. * Regularly utilizes established communication in the store. Operations Excellence * Hold guests as highest priority and role model exceptional guest service. * Drive sense of urgency through Crew Members and Shift Leaders to satisfy guests' needs and resolve problems. * Ensure all shifts are appropriately staffed to achieve guest service goals. * Maintain a safe, secure, and healthy environment by following and enforcing safety, and sanitation guidelines; comply with all applicable laws. * Reinforce the use of systems, tools and procedures throughout shift, while taking appropriate steps to correct deficiencies. * Help prepare and complete action plans: implement production, productivity, quality and guest service standards. * Maintain a clean, stocked and neat work environment. * Review guest feedback and restaurant assessment results and implement production, productivity, quality and guest service standards. Profitability * Drive sales through effective execution of restaurant standards. * Execute all in-restaurant marketing promotions in a timely manner * Delegate and lead processes to control labor costs, food costs, and cash. * Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. * Execute new product roll-outs including team training, marketing and sampling. * Comply with all restaurant, Brand, and franchisee polices. Qualifications: Skills * Must have basic computer skills * Restaurant, retail, or supervisory experience preferred * Math and financial management * Writing skills * Capable of counting money and making change * Able to operate restaurant equipment * Comply with restaurant operations Required Competencies: Appearance * Adhere to uniform standards including; hat, name tag, clean pressed apron and collared shirt. Dark blue jeans without any rips or holes and nonslip shoes are required. Guest Focus * Anticipate and understand guest's needs and exceed their expectations. * Fast, friendly service including a genuine smile and eye contact to make guests feel welcome. * Develop and maintains guest and community relationships. * Display and maintains a sense of urgency with guest. * Seek ways to improve guest satisfaction; asks questions, commits to follow through. * Resolve guest concerns by following Brand recommended guest recovery process. * Freshest- tasting, highest quality food and beverages through standard procedures. * Sparkling clean, comfortable environment with system maintenance and ongoing cleaning. Passion for Results * Set and maintains high standards for self and others, acts as a role model. * Complete all required training and support the training of other team members. * Consistently meets and exceeds goals. * Contribute to the overall team performance; understand how his/her role relates to others. * Read and interpret reports to establish goals and deliver results. * Seek ideas and best practices from other individuals, teams, and networks and apply this knowledge to achieve results. Problem Solving and Decision Making * Identify and resolve issues and problems. * Communicate and inform management of any issues. * Use information at hand to make decisions and solve problems; include others when necessary. * Identify root cause of a problem and implement a solution to prevent from recurring. * Empower others to make decisions and resolve issues. Interpersonal Relationships & Influence * Develop and maintain relationships with team. * Operate with integrity; demonstrate honesty, treat others with respect, keep commitments. * Encourage collaboration and teamwork. * Lead others; negotiate and take effective action. Building Effective Teams * Identify and communicate team goals. * Monitor progress, measure results and hold others accountable. * Create strong morale and engagement within the team. * Accept responsibilities for personal and team commitments. * Recognize and reward employee's strengths, accomplishments and development. * Listen to others, seeks mutual understanding and welcome sharing of information, ideas and resources. Conflict Management * Seek to understand conflict through active listening. * Recognize conflicts as an opportunity to learn and improve * Resolve situations using facts involved, ensuring consistency with policies and procedures. * Escalate issues as appropriate. Developing Direct Reports and Others * Work collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills. * Regularly discuss progress towards goals, review performance and adjust development plans accordingly. * Provide challenging assignments for the purpose of developing others. * Use coaching and feedback opportunities to improve performance. * Identify training needs and support resources for development opportunities. Business and Financial * Understand guest and competition; translate and apply own expertise to address business opportunities. * Approach situations with an innovative mind and look beyond the obvious to deliver solutions and implement change. * Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals. * Understand, analyze and communicate the key performance/profit levers and manages to these measures. ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"10299118"},"date Posted":"2025-09-18T10:58:11.477180+00:00","employment Type":["FULL_TIME"],"hiring Organization":{"@type":"Organization","name":"Baskin Robbins","same As":"https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_***********22/***********22.png"},"job Location":[{"@type":"Place","address":{"@type":"PostalAddress","street Address":"2519 Commerce Dr. Nw Suite 100","address Locality":"Rochester","address Region":"MN","postal Code":"55901","address Country":"US"}}],"base Salary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"min Value":0,"max Value":0,"unit Text":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer * Careers Overview * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development Dunkin's cup * Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close * Careers Home * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development * Purpose and Values * Search Careers Back Assistant Manager
    $37k-44k yearly est. 60d+ ago
  • Retail Store Manager BATAVIA | Lewiston Rd

    Imobile 4.8company rating

    Manager job in Batavia, NY

    Arch Telecom's Retail Store Manager (RSM) work as the leader of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RSM's are leading by example as brand ambassadors, they create energy and excitement around our products and services. They demonstrate how to thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. Their expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. What you'll do in your role? Lead by example, demonstrating all the things it takes for your team to head to the top: * Demonstrate how to help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Ensure your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives. * Lead by example, selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. * Finally, you'll make sure your store is always at its best! Approaching service and sales needs with patience, honesty and empathy. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: * How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network! * Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. * How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting. Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. * Develop strong peer relationships where we are all accountable for the company's success. * Be willing to have a good time while providing first class customer experience The ideal candidate will bring: * Leadership! * Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. * Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues. * Being effective with operational, financial and performance management. * Amazing communication skills, to your team and customers. * Prior wireless sales experience. What's in it for you? * Employee Stock Ownership Program (ESOP) * Competitive salary pay * Bonus earnings * Automatic raises when reaching attainable milestones * Exciting opportunities for career advancement * A culture of care & excellence * Health Benefits for Full Time Employees What "must haves" do you need? * Be at least 18 years of age * Wireless sales experience * High school degree or GED * Ability to stand for long periods of time * Ability to lift objects weighing up to 25lbs * Reliable transportation * Full Time (45 hours) availability Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: ******************* Inquiries: **************************
    $37k-66k yearly est. 15d ago
  • Assistant Manager

    Madewell 4.3company rating

    Manager job in Victor, NY

    Our Story At Madewell, we believe that great style starts with great design. Since 2006, we've been creating premium denim and foundational wardrobe pieces for men and women that balance quality, authenticity, and versatility. From iconic jeans perfected by denim experts to the essential tee, the most versatile shoe, and the timeless leather bag-if it's Madewell, it's made well. Job Summary As an Assistant Manager, you're a part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You'll provide immediate feedback and coaching to the sales team to maximize performance. You will also collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed. What You'll Do Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability. Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.) Manage store operations, systems, and technology while ensuring accountability. Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed. Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates. Ensure the team is always on track to exceed goals and provide best-in-class customer service. Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection. Come up with innovative ways to engage the community and build loyalty through events. Can step into a variety of roles on the sales floor, if needed. Who You Are Have 1-2 years of retail management experience with a similar scope. Passionately support our brand, customers, and teams. Stay up to date with current fashion trends and industry developments. Embrace teamwork, flexibility, and courtesy while executing tasks. Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills. Have scheduling flexibility, including nights, weekends and holidays. Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos. Some Perks and Benefits Part-Time Competitive base pay and bonus programs Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell Entertainment, travel, fitness, and mobile technology discounts 401(k) plan with company matching donations Medical and Prescription coverage Full-Time Competitive base pay and bonus programs Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell Competitive Paid Time Off (PTO) plan, including paid holidays 401(k) plan with company matching donations Medical, dental, prescription, vision, and life insurance Entertainment, travel, fitness, and mobile technology discounts See our full list of benefits here Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements. Hourly Range: $19.50 - $24.35 At J.Crew Group (JCG) we aim to pay competitively for our company's size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group's competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks. One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.
    $19.5-24.4 hourly Auto-Apply 60d+ ago
  • Manager of Transacations and Operations

    AP Rochester 3.8company rating

    Manager job in Rochester, NY

    Are you a Real Estate Paralegal looking for a new AMAZING opportunity? AP is currently working with a Real Estate Investment Firm to secure a Direct Hire Manager of Transactions and Operations. This opportunity will allow you to join a rapidly growing firm and to work in a state of the art office space. This is a small group of very motivated and professional people that you want to align yourself with. The Rochester and Connecticut offices employee 14 people. ABOUT THE ROLE This role supports the full loan closing lifecycle and key operational functions. Working closely with Acquisition, Investment, and Finance teams, the Manager of Transactions and Operations assists with loan closings, third-party coordination, and loan onboarding. The position also provides operational and administrative support, including employee onboarding and document management. The role reports to senior finance leadership and is based in the Rochester office. Responsibilities Loan Closing and Transaction Support Coordinate with acquisition and investment teams to collect required information from third parties such as appraisers and legal counsel Assist with loan closing processes and ensure timely and accurate onboarding of loans Work with loan servicers to set up and onboard newly closed loans Administrative and Operational Support Support new employee onboarding including technology setup, phone access, and equipment ordering Manage document retention and organization Assist with general office administrative functions Cross-Functional Support Cross-train and provide support for investor and accounting-related tasks during peak periods Experience Background in accounting, paralegal work, or related fields Real estate knowledge or experience, including exposure to real estate closings, preferred Knowledge, Skills, Abilities, and Other Characteristics Proficiency in Microsoft Excel Strong attention to detail with high standards for accuracy and organization Self-starter with the ability to manage multiple priorities Strong written and verbal communication skills Ability to work effectively in a team-oriented environment Professional, engaging demeanor with a customer-service mindset
    $83k-136k yearly est. 5d ago

Learn more about manager jobs

How much does a manager earn in Rochester, NY?

The average manager in Rochester, NY earns between $56,000 and $147,000 annually. This compares to the national average manager range of $37,000 to $92,000.

Average manager salary in Rochester, NY

$91,000
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