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Manager's assistant/administrative assistant skills for your resume and career
15 manager's assistant/administrative assistant skills for your resume and career
1. Inventory Control
- Provided direction and support to store personnel regarding customer service, merchandising, financial management, inventory control and work performance.
- Reorganized parts cataloging processes, reducing the time required to locate inventory items for customers and maximizing inventory control procedures.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Maintained relationships with general retail customers by providing excellent customer service and going above and beyond expectations.
- Received several accommodation letters for outstanding customer service skills and meeting all deadlines.
3. Financial Reports
- Generated financial reports and monthly budgets with the accounting department Planed, organized and stream-lined all hotel restaurant services with colleagues
- Reviewed front-desk report to analyze occupancy rates and financial reports to make recommendations on cash-flow situation.
4. Loss Prevention
The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.
- Facilitated financial operations such as bank deposits and withdrawals and implemented strategies to address loss prevention and increase revenue.
- Researched and corrected all erroneous transactions to minimize loss prevention.
5. Purchase Orders
- Worked closely with Accounting department to verify merchandise receipted correctly on Purchase order and vendor invoiced pricing matched Purchase Order.
- Review customer specifications, company proposals and purchase orders to ensure pertinent information has been received from the customer.
6. Telephone Calls
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
- Perform general cashier responsibilities such as compute customers' purchased transactions and answer telephone calls.
- Screened/directed telephone calls and responded to all inquiries/requests.
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- Remained familiarized and educated on all store menu and products to answer any customer inquiries with confidence and professionalism.
- Provided great customer service, verifying transactions, monitoring specified cash/deposit/withdrawal on customer inquiries.
8. PowerPoint
- Developed innovative PowerPoint presentations used by Plant Manager to promote plant programs and productivity.
- Designed and edited PowerPoint documents for communication to upper management and across the organization.
9. Travel Arrangements
- Managed all administrative functions including calendaring, travel arrangements, constant client interface, inventory management and maintenance of vendor relationships.
- Drafted meeting agendas, coordinated travel arrangements, Greeted visitors and responded to telephone and in-person requests for information.
10. Sales Floor
The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.
- Developed and executed operational procedures and supervised and trained sales floor associates.
- Motivated sales floor for customer satisfaction.
11. Bank Deposits
Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.
- Wear house inventory cashier customer service displaying product checking in product shipping product receiving cleaning stockroom organizes stock room bank deposits
- Performed opening and closing procedures, operated store registers, balanced daily with accuracy and prepared/made bank deposits.
12. Office Equipment
- Maintained office supply inventory, key operator for copier and telephone system, ordered office equipment/supplies.
- Monitored and maintained office supplies while ensuring office equipment was properly maintained and serviced.
13. Front Desk
- Front desk reception into a secure building, Administrative support to Vice-President of Manufacturing.
- Managed and coordinated front desk and administrative staff including responsibilities and schedules.
14. Human Resources
Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.
- Staff development/Syndicate Coordinator* Human Resources/Operations* Wire room/Cashier/Licensing/Compliance
- Documented appropriately, communicated situations to supervisor, Human Resources Director, and terminate properly when necessary.
15. Customer Complaints
- Facilitated the day to day operations including scheduling, store security, resolving customer complaints and continuous improvement processes.
- Handled customer complaints politely and efficiently with the endeavor of ensuring the concerns were resolved to customer satisfaction.
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List of manager's assistant/administrative assistant skills to add to your resume
The most important skills for a manager's assistant/administrative assistant resume and required skills for a manager's assistant/administrative assistant to have include:
- Inventory Control
- Customer Service
- Financial Reports
- Loss Prevention
- Purchase Orders
- Telephone Calls
- Customer Inquiries
- PowerPoint
- Travel Arrangements
- Sales Floor
- Bank Deposits
- Office Equipment
- Front Desk
- Human Resources
- Customer Complaints
- Inventory Management
- Expense Reports
- Scheduling Appointments
- Administrative Tasks
- POS
- Word Processing
- Store Operations
- Computer System
- Meeting Minutes
- Sales Reports
- QuickBooks
- Food Preparation
- Conference Calls
- Sales Associates
- Customer Relations
- Office Management
- Financial Statements
- Product Knowledge
- Cash Drawers
- Office Operations
- Accounts Receivables
- Cash Control
- A/P
- Credit Card
- FedEx
Updated January 8, 2025
