What does a manager's assistant/administrative assistant do?
A manager's assistant, or administrative assistant, is responsible for providing support to the management by performing administrative and clerical tasks as needed. Some of the administrative assistant's duties include receiving and responding to customer's inquiries and concerns through e-mail, phone calls, and personal visits, scheduling meetings or important events, generating operations reports, keeping records of the company's expenses, and monitoring office supplies. An administrative assistant must have exceptional work ethics and time-management skills, as well as the ability to multi-task to perform multiple tasks under minimal supervision.
Manager's assistant/administrative assistant responsibilities
Here are examples of responsibilities from real manager's assistant/administrative assistant resumes:
- Utilize KRONOS operating system to ensure employees are paid correctly and direct labor costs to the company manage efficiently.
- Manage an official company page on Facebook to facilitate interaction with customers and increase customer engagement.
- Liaise with top hospital administration to attain clearance for international patient prior to surgery and maintain anonymity of high profile patients.
- Assist executive director and research director with PowerPoint presentations, research, and various administrative tasks, including calendar management.
- Receive training in non-violence crisis intervention (CPI) as well as CPR.
- Assist in the registration for swim, water safety instructor, CPR, and water aerobics classes.
- Review productivity sheets and support Kronos administration and scheduling.
- General office duties for accounting support including accounts payable/receivable using QuickBooks.
- Design and edit PowerPoint documents for communication to upper management and across the organization.
- Streamline bookkeeping process by converting to accounting system to a computerize process by using QuickBooks.
- Prepare and review operational reports and schedules to ensure accuracy and efficiency within company payroll.
- Perform quality assurance audits and evaluations and coordinate the administrative, payroll, and support initiatives.
- Liaise with top hospital administration to attain clearance for international patient prior to surgery and maintain anonymity of high profile patients.
- Perform bi-weekly payroll using ADP system and schedule family educators for workshops.
- Reconcile monthly General/Payroll bank accounts and submit quarterly reports to CPA.
Manager's assistant/administrative assistant skills and personality traits
We calculated that 26% of Managers's Assistant/Administrative Assistant are proficient in Inventory Control, Customer Service, and Financial Reports. They’re also known for soft skills such as Interpersonal skills, Organizational skills, and Writing skills.
We break down the percentage of Managers's Assistant/Administrative Assistant that have these skills listed on their resume here:
- Inventory Control, 26%
Provided direction and support to store personnel regarding customer service, merchandising, financial management, inventory control and work performance.
- Customer Service, 18%
Maintained relationships with general retail customers by providing excellent customer service and going above and beyond expectations.
- Financial Reports, 6%
Generated financial reports and monthly budgets with the accounting department Planed, organized and stream-lined all hotel restaurant services with colleagues
- Loss Prevention, 4%
Facilitated financial operations such as bank deposits and withdrawals and implemented strategies to address loss prevention and increase revenue.
- Purchase Orders, 4%
Worked closely with Accounting department to verify merchandise receipted correctly on Purchase order and vendor invoiced pricing matched Purchase Order.
- Telephone Calls, 4%
Perform general cashier responsibilities such as compute customers' purchased transactions and answer telephone calls.
Common skills that a manager's assistant/administrative assistant uses to do their job include "inventory control," "customer service," and "financial reports." You can find details on the most important manager's assistant/administrative assistant responsibilities below.
Interpersonal skills. One of the key soft skills for a manager's assistant/administrative assistant to have is interpersonal skills. You can see how this relates to what managers's assistant/administrative assistant do because "secretaries and administrative assistants interact with clients, customers, or staff." Additionally, a manager's assistant/administrative assistant resume shows how managers's assistant/administrative assistant use interpersonal skills: "possess excellent interpersonal skills and have a strong commitment to customer service. "
Organizational skills. Another soft skill that's essential for fulfilling manager's assistant/administrative assistant duties is organizational skills. The role rewards competence in this skill because "secretaries and administrative assistants keep files, folders, and schedules in order so that an office runs efficiently." According to a manager's assistant/administrative assistant resume, here's how managers's assistant/administrative assistant can utilize organizational skills in their job responsibilities: "performed effective organizational skills and resolved administrative problems that included customer relations, employee requests, suggestions/complaints, etc. "
Writing skills. This is an important skill for managers's assistant/administrative assistant to perform their duties. For an example of how manager's assistant/administrative assistant responsibilities depend on this skill, consider that "secretaries and administrative assistants write memos and emails when communicating with managers, employees, and customers." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a manager's assistant/administrative assistant: "identified problems and solved, confidentially, professional writing and office operations. ".
The three companies that hire the most manager's assistant/administrative assistants are:
- Ollie's Bargain Outlet10 managers's assistant/administrative assistant jobs
- Sonic Drive-In5 managers's assistant/administrative assistant jobs
- Bain & Company5 managers's assistant/administrative assistant jobs
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Manager's assistant/administrative assistant vs. Senior secretary
A Senior Secretary is responsible for maintaining office records, receiving and directing telephone calls, and writing various reports for managers. They also schedule appointments and meetings for supervisors and assist in the process of new hires.
There are some key differences in the responsibilities of each position. For example, manager's assistant/administrative assistant responsibilities require skills like "inventory control," "customer service," "loss prevention," and "customer inquiries." Meanwhile a typical senior secretary has skills in areas such as "patients," "routine correspondence," "data entry," and "payroll." This difference in skills reveals the differences in what each career does.
Senior secretaries really shine in the pharmaceutical industry with an average salary of $39,400. Comparatively, managers's assistant/administrative assistant tend to make the most money in the manufacturing industry with an average salary of $45,900.The education levels that senior secretaries earn slightly differ from managers's assistant/administrative assistant. In particular, senior secretaries are 0.6% less likely to graduate with a Master's Degree than a manager's assistant/administrative assistant. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Manager's assistant/administrative assistant vs. Executive secretary
The primary role of executive secretaries is to provide clerical support to an executive or a high-level administrator. They are the ones who conduct the different administrative support tasks for executives which include managing the calendar of executives, answering phone calls, conducting research and sorting important files, preparing and proofreading monthly reports and industry documents that are relevant to the role of executives, and performing some bookkeeping activities such as invoice creation and office inventory tracking.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that manager's assistant/administrative assistant responsibilities requires skills like "inventory control," "customer service," "loss prevention," and "purchase orders." But an executive secretary might use other skills in their typical duties, such as, "office procedures," "payroll," "provides administrative support," and "secretarial support."
On average, executive secretaries earn a higher salary than managers's assistant/administrative assistant. Some industries support higher salaries in each profession. Interestingly enough, executive secretaries earn the most pay in the government industry with an average salary of $55,053. Whereas managers's assistant/administrative assistant have higher pay in the manufacturing industry, with an average salary of $45,900.Average education levels between the two professions vary. Executive secretaries tend to reach similar levels of education than managers's assistant/administrative assistant. In fact, they're 0.5% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Manager's assistant/administrative assistant vs. Executive/personal assistant
An executive/personal assistant is responsible for performing secretarial duties, including administrative and clerical tasks as needed, helping the business operations run smoothly and efficiently. Executive/personal assistants receive and respond to client's calls and inquiries, schedule and maintain an organized record of executive and staff meetings, sorting files and documents, and attending general meetings on behalf of the executives. They should also have excellent communication and critical-thinking skills, especially on providing recommendations for business decisions and profitable opportunities. An executive/personal assistant creates expense reports, monitors the adequacy of stock inventory, and coordinates with planning company events.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a manager's assistant/administrative assistant is likely to be skilled in "inventory control," "customer service," "financial reports," and "loss prevention," while a typical executive/personal assistant is skilled in "calendar management," "event planning," "real estate," and "payroll."
Executive/personal assistants make a very good living in the finance industry with an average annual salary of $80,210. On the other hand, managers's assistant/administrative assistant are paid the highest salary in the manufacturing industry, with average annual pay of $45,900.executive/personal assistants typically earn similar educational levels compared to managers's assistant/administrative assistant. Specifically, they're 0.5% more likely to graduate with a Master's Degree, and 0.1% more likely to earn a Doctoral Degree.Manager's assistant/administrative assistant vs. Staff assistant
A staff assistant is a company employee who is tasked to support and help staff members to adequately fill their roles and assuring that the organization is running efficiently. Working under an administrative supervisor, an assistant's tasks include answering phone calls, scheduling meetings or appointments, and booking the necessary travels. Moreover, an assistant should have excellent skills in written and verbal communication and is highly organized with minimal supervision. An assistant may be able to work in a wide variety of settings, which includes healthcare facilities and government offices.
Updated January 8, 2025











