Manager jobs in Scranton, PA - 564 jobs

Description: DEFINITION The Customer Service Manager is responsible for overseeing and managing the customer service area and a wide range of customer service functions, including order processing, invoicing, and communications with both internal and external stakeholders. This role drives improvements in service processes, team performance and customer engagement strategies while providing timely resolution of issues and efficient handling of inquiries, complaints, and requests. SUPERVISION RECEIVED This position reports directly to the Director of Sales. SUPERVISION EXERCISED This position provides supervision to the Customer Service Representative team. Requirements: ESSENTIAL FUNCTIONS OF THE POSITION NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this . Conversely, minor level duties performed on the job may not be listed. Order Management: Manage manual order entry process, I-Trade, and EDI transactions. Process order changes, review pricing, and communicate any discrepancies Invoice I-Trade and other customer orders through customer portals. Manage sample order process and ensure UPS shipments are timely. Ensure pricing requests are updated when required. Set up and maintain customer email invoicing. SAP text field management as necessary - add, edit, maintain, etc. Manage export order process and provide necessary support. Communications & Coordination: Collaborate with cross-functional teams (sales, operation, marketing, IT, etc.) to address recurring issues and improve customer touch points. Supervise customer service team in support of customer satisfaction. Manage customer complaint process and ensure coordination with Quality Department for product reviews. Communicate transportation delays, services issues, and product recovery efforts to customers. Ensure timely responses by customer service team to customer and sales inquiries. Support reporting needs for sales teams, brokers, and customers, including but not limited to: Shortage reports Inventory reports Pricing/Price changes Issue Resolution: Address OS & D issues and coordinate with the quality team to resolve customer complaints. Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demos. Manage research and resolution processes related to customer deductions. Special Project & Process Improvement: Act as a backup for export order processing. Lead SAP training sessions and develop job aids for the team. Drive process improvement initiatives and collaborate with other departments on project and policy work. * The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Deep understanding of customer service practices, standards, and strategies to enhance customer service practices, standards, and strategies to enhance customer satisfaction and loyalty. Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite. Experience in Consumer Product Goods (CPG) manufacturing space. Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes. Understanding of the product life cycle management and sales and distribution. Understanding of supply chain processes, transportation logistics, and inventory management related to customer support. Ability to build and maintain strong relationships with customers, team members, and other departments. Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company. Strong leadership skills to manage, motivate, and guide a customer service team towards achieving performance goals. Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments. Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed. Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication. Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations. Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. Ability to communicate information and ideas in speaking so others will understand. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; or, (b) Associate or bachelor's degree in business administration, or a related field preferred; and, (c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and, (d) Proficiency in SAP and customer portal management; or, (e) Equivalent combination of education and experience. PHYSICAL DEMANDS The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Ability to sit for extended periods and perform repetitive tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products. If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur. The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas. ACKNOWLEDGEMENTS The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law. FLSA STATUS: FLSA EXEMPT - NOT OVERTIME ELIGIBLE DESIGNATION: AT WILL EMPLOYEE UNION STATUS: NON-UNION

DEFINITION The Customer Service Manager is responsible for overseeing and managing the customer service area and a wide range of customer service functions, including order processing, invoicing, and communications with both internal and external stakeholders. This role drives improvements in service processes, team performance and customer engagement strategies while providing timely resolution of issues and efficient handling of inquiries, complaints, and requests. SUPERVISION RECEIVED This position reports directly to the Director of Sales. SUPERVISION EXERCISED This position provides supervision to the Customer Service Representative team. Requirements ESSENTIAL FUNCTIONS OF THE POSITION NOTE: An employee assigned to this title shall perform a majority, but may not perform all, of the duties listed in this . Conversely, minor level duties performed on the job may not be listed. Order Management: Manage manual order entry process, I-Trade, and EDI transactions. Process order changes, review pricing, and communicate any discrepancies Invoice I-Trade and other customer orders through customer portals. Manage sample order process and ensure UPS shipments are timely. Ensure pricing requests are updated when required. Set up and maintain customer email invoicing. SAP text field management as necessary - add, edit, maintain, etc. Manage export order process and provide necessary support. Communications & Coordination: Collaborate with cross-functional teams (sales, operation, marketing, IT, etc.) to address recurring issues and improve customer touch points. Supervise customer service team in support of customer satisfaction. Manage customer complaint process and ensure coordination with Quality Department for product reviews. Communicate transportation delays, services issues, and product recovery efforts to customers. Ensure timely responses by customer service team to customer and sales inquiries. Support reporting needs for sales teams, brokers, and customers, including but not limited to: Shortage reports Inventory reports Pricing/Price changes Issue Resolution: Address OS & D issues and coordinate with the quality team to resolve customer complaints. Collaborate with accounts receivable to process credits for deductions, RFP processes, and customer demos. Manage research and resolution processes related to customer deductions. Special Project & Process Improvement: Act as a backup for export order processing. Lead SAP training sessions and develop job aids for the team. Drive process improvement initiatives and collaborate with other departments on project and policy work. * The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. KNOWLEDGE, SKILLS, AND ABILITIES Deep understanding of customer service practices, standards, and strategies to enhance customer service practices, standards, and strategies to enhance customer satisfaction and loyalty. Knowledge of order entry systems and tools, invoicing processes, and related software such as SAP and EDI, customer service software, CRM systems, and Microsoft Office Suite. Experience in Consumer Product Goods (CPG) manufacturing space. Ability to negotiate with customers, vendors, and internal stakeholders to achieve mutually beneficial outcomes. Understanding of the product life cycle management and sales and distribution. Understanding of supply chain processes, transportation logistics, and inventory management related to customer support. Ability to build and maintain strong relationships with customers, team members, and other departments. Ability to identify, analyze, and resolve customer issues efficiently, ensuring a positive outcome for both the customer and the company. Strong leadership skills to manage, motivate, and guide a customer service team towards achieving performance goals. Excellent verbal and written communication skills, capable of effectively interacting with customers, sales teams, and other departments. Effective time management skills, with the ability to prioritize tasks, manage multiple responsibilities, and meet deadlines. Ability to adapt to changing environments, customer demands, and technology, and to implement new strategies or processes as needed. Strong attention to detail, ensuring accuracy in order processing, invoicing, and communication. Ability to analyze data, identify trends, and generate actionable insights to improve customer service operations. Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment. Ability to communicate information and ideas in speaking so others will understand. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Coordination - Adjusting actions in relation to others' actions. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. American Sign Language may also be considered as acceptable forms of communication. EDUCATION AND EXPERIENCE (a) Completion of a high school, or general equivalency diploma; or, (b) Associate or bachelor's degree in business administration, or a related field preferred; and, (c) At least five years customer service experience in a leadership role in the Consumer-Packaged Goods environment preferred; and, (d) Proficiency in SAP and customer portal management; or, (e) Equivalent combination of education and experience. PHYSICAL DEMANDS The employee is required to use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to fifteen (15) pounds. Ability to sit for extended periods and perform repetitive tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role may occasionally require presence in the production environment with exposure to cold temperatures and raw meat products. If production floor presence occurs, exposure to cold temperatures and moving mechanical equipment will occur. The noise level in the work environment is usually quiet; however, it can be moderate or loud when on the production floor. Employees are required to wear proper food safe, steel toe shoes, hair net and beard net, nitrile gloves, frock, bump cap, hat, and proper hearing protection while working in certain areas. ACKNOWLEDGEMENTS The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Citterio USA is an Equal Opportunity Employer and does not discriminate based on race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, national origin, medical condition, disability, veteran status, gender identity, or any other basis protected by law. FLSA STATUS: FLSA EXEMPT - NOT OVERTIME ELIGIBLE DESIGNATION: AT WILL EMPLOYEE UNION STATUS: NON-UNION

East Stroudsburg University is hiring an Instructional Support Manager! Located in the beautiful Pocono Mountains of Pennsylvania, ESU's proximity to New York City and Philadelphia provides convenient access to internships, careers and social activities. Just minutes from campus are the country's largest water parks, scenic Delaware Water Gap Recreation Area, Appalachian Trail, and other opportunities for recreational fun. As the Instructional Support Manager, you will need to think creatively and be comfortable supporting the development of online and blended courses. You will be an active member of the Academic Affairs Team and will work closely with the Provost making data informed decisions from KPI's to meet Strategic goals. You will thrive in this role if you like combining your Instructional Technology background and excellent communication skills all while optimizing program delivery to maximize student success. To be successful in this role, you must possess outstanding customer service skills, previous experience conducting online training, and working knowledge of higher education curriculum development. Your normal hours will be Monday to Friday 8:00 AM to 4:30 PM. You may have to flex your schedule from time to time based on the needs of the business to be a true Instructional Support Manager. This position requires travel up to 10%. When our team shows up for work, they are energized and motivated to succeed - all while being the most crucial piece to keeping the ESU Enrollment Services operations humming. What Will I Do At ESU? (AKA Essential Duties) * Provide instructional design consultation with faculty members. * Set priorities and delegate responsibilities across the Center for Teaching with Technology (CTwT) team to align with university-wide teaching and learning goals, online education strategies, and instructional support needs. * Develop and track key performance indicators (KPIs) for CTwT operations and, using data to evaluate impact, identify trends, and guide strategic planning. * Research and implement various technologies and provide tutorials on their usage. * Collaborate with Faculty on how to best integrate technology into their courses. * Provide D2L support as well as other technologies including Respondus Lockdown Browser and Monitor, Turnitin, Zoom, Camtasia, and Panopto. * Participate in other instructional design initiatives such as assisting in the creation of online courses and in the implementation of open educational resources in support of the use of free e-textbooks. * Coordinate and conduct faculty training in online teaching methods and practices. What We're Looking For (AKA Qualifications) * Master's degree required in related field, such as Instructional Technology, combined with 1 or more years of experience as an instructional designer in higher education. * Excellent communication skills, needed to provide training, instruction, and to present complex information to faculty members. * Able to apply critical thinking skills to solve problems independently. * Highly proficient in data management tools, software, and able to communicate system details to others. * Able to quickly pivot between work tasks when unplanned events occur that need immediate attention. * Demonstrate effective collaboration with stakeholders. * Strong time management skills to effectively manage multiple tasks. * Valid Drivers License. * Able to read, write, and comprehend English; able to follow verbal instructions. * Experience with Word, Excel, Teams required. What We Offer * Outstanding benefits package including benefits such as medical from date of hire, retirement contributions, employee wellness program, and paid leave * Salary: Based on Experience * Living by the Warrior Code: * Accountable for One's Actions * Committed to Self-Growth * Willing to Sacrifice for the Greater Good * Positive, Honest, and Loyal * Respectful of the Environment and Community * Dedicated to Empowering Others And yes, legal made us spell this out… Must be at least 18 years old and be able to read and write English. Employment with ESU is contingent on the selected candidate passing a thorough background check that includes: FBI fingerprinting, PA Child Abuse, and employment. We are proud ESU is an equal opportunity employer. For more information on President Long's 10-point plan, click here: ************************************************

The Front End Cashier operates the complete register system and check stand while providing Gerrity's Supermarkets' customers with the most accurate and efficient checkout service possible. It is essential that as a Cashier, you will present yourself in a professional and courteous manner at all times while performing your defined responsibilities. You are responsible for always maintaining our high standards of Customer Service. Other duties may be assigned as required, depending upon the available time, business volume and other criteria as determined by your appropriate supervisors and/or Gerrity's Supermarkets. Full compliance with current and future policies will be required to ensure that your work contribution is in the best interest of Gerrity's Supermarkets. RESPONSIBILITIES * Greet Customer when approaching your work station * Bag customer orders and thank the customer * Possess the knowledge of the complete register system * Be responsible and accountable for your drawer * Keep your work station and Front End area in a neat and organized manner * Be aware and knowledgeable of all store sponsored promotions, further communicate all store sponsored promotions to our customers * Complete your Front End cleaning checklist on a daily basis * Will be present at your workstation at the start of your shift * Comply fully with all safety policies and procedures * Responsible for balancing procedures for all cashier drawers * Maintain a neat, professional appearance at all times while working and strictly adhere to the Dress Code policy * Attendance at your job is essential to the overall function of your department * Will comply with all policies contained within the Employee Handbook * All areas as designated within the Essential Functions of your job responsibilities QUALIFICATIONS * No minimum educational requirement needed * Must be at least 16 years old * Willing to work part-time and weekends * Must be able to move and/or lift 20 pounds * Ability to hear, speak, and understand the spoken word * Ability to read, write, analyze, interpret and understand the English language with sufficient proficiency in order to read and understand * Specific vision abilities required by this job include close vision, distant vision, and color vision with the ability to adjust focus * Must be able to calculate figures, amounts, discounts, and percentages * While performing the duties, the employee is regularly required to stoop, kneel, crouch, stand, walk, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb or balance and talk or hear

AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. What we are looking for As an Assistant Area Manager, you will support the Area Manager in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. What you'll do You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: * Reporting to the local manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of the local manager, if needed. * Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements. * Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. * Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel. * Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction. * Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel. * Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision. * Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. * Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. * Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area. * Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. * Frequently traveling to various properties within the designated area to support operations and ensure compliance. * Being part of rotating "On Call" after hours for market support.

The General Manager will lead the coordination and planning of everyday business operations. The General Manager is a team builder and helps provide support and direction to ensure the operations of the business run smoothly. Job Expectations The General Manager is always responsible and accountable for all restaurant activities. The General Manager ensures all Restaurant Management and Team Members are performing their job responsibilities and meeting expectations in all areas of their job descriptions. The General Manager is expected to create, execute and follow-up on the Restaurant's Business Plan. Duties: Follow the steps outlined in the DHC Training Program to learn and train new skills, duties, and responsibilities Communicate to their immediate supervisor when additional training guidance and practice is needed Ensure that required Ops Walks and Q&A checks to correct areas of opportunity are being completed effectively and consistently Ensure that shift schedules are organized for Team Members and monitor/coach attendance, tardiness and time off Understand how each job responsibility impacts guests, employees, and overall restaurant operations Ensure the Restaurant Management Team and Team Members work together to prepare items on the Dave's Hot Chicken menu while following cooking instructions, safety procedures, and sanitary requirements Ensure restaurant cleanliness is conducted daily by delegating the clearing of tables, sweeping, and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms Handle Guests' concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy Are performance-oriented and performance driven; understand performance expectations and are aware of performance results Provide direction/supervision/feedback for their management team & Team Members to maintain levels of high productivity and team morale Institute and follow advanced cash handling policies and procedures Hire, train, schedule and oversee the daily tasks of their teams Manage purchasing, inventory, maintenance and other operational functions Develop strategies for better workplace efficiency and goal achievement Focus on building sales and forecasting future performance Effectively plan, organize, and implement all daily operational routines and activities with the management team Ensure all required administrative duties and daily paperwork including required checklists are completed Ensure Restaurant is opened and closed according to DHC policy Establish an environment of trust to ensure honest, open, and direct communication Role model and set a positive example for the entire team in all aspects of business and personnel practices Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities Communicate effectively with the Restaurant Management Team & Team Members and to resolve any interpersonal issues as needed Requirements Current student or high school diploma/GED preferred Must be at least 21 years old and fluent in English Previous Assistant General Manager/General Manager experience Certified in all stations and Management positions following the DHC Training Program Current ServSafe Certification Flexibility to work nights, weekends, holidays, opening, and closing shifts Ability to stand for long periods of time and work in a fast-paced environment Ability to bend and stoop and lift 50 - 75 lbs. comfortably Ability to work in close quarters and around heat Positive attitude while conducting any and all duties Commitment to Guest satisfaction. Looks at Restaurant Operations from the Guest's point of view Effective communicator with co-workers and the Restaurant Management Team Excellent organization, planning, time management, delegation, and problem-solving skills Transportation & Accessibility: Must have reliable transportation to work, a driver's license and proof of insurance Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates Bonus Plan, Benefits, 401k, PTO, Cell Stipend, Great room for growth opportunities "About Dave's Hot Chicken Dave's Hot Chicken was created by best friends Dave Kopushyan, Arman Oganesyan, and Tommy and Gary Rubenyan. Dave, a chef trained in Thomas Keller's (French Laundry) organization set out to create the perfect Hot Chicken by searching, tasting, and frying. The four friends scrounged up $900 to put a tiny stand in an East Hollywood parking lot. The menu was simple, and the chicken was the star. And what chicken it is! Sourced and prepared to be the juiciest and most tender imaginable with each piece topped with Dave's own mix of spices ranging from No Spice to “The Reaper.” Arman created Instagram buzz and the lines began to grow. Two nights later, Eater/LA showed up to see what the fuss was about. The next morning's headline read ""East Hollywood's Late Night Chicken Stand Might Blow Your Mind."" Almost instantly, the lines stretched around the block. A year later, the boys had the money to open a shop in a hip strip-mall with décor by local street artists, where the crowds continued to grow with wait-times of an hour and more. From there, the incredibly craveable “Hot and Spicy” varieties have created a cult following with rave reviews across the U.S. and Canada." We use eVerify to confirm U.S. Employment eligibility.

Evening Manager DEPARTMENT: Grocery REPORTS TO: Store Director FLSA STATUS: Non-Exempt To effectively direct and manage all aspects of the store in the absence of the store manager. ESSENTIAL JOB FUNCTIONS: 1) To assure that all store personnel are courteous to all customers and that all customer complaints/requests are handled properly and professionally. 2) Responsible for efficient and effective delegation of duties to achieve maximum performance and proper follow-up procedures. 3) To maintain a housekeeping program which ensures and orderly and clean store that is pleasing to the customer's eye. 4) Maintain the building and equipment to meet maximum safety operations. 5) Responsible for optimal freshness of all products and proper merchandising to achieve maximum sales and profits. 6) To implement and maintain effective fire and safety programs set forth by Risk Management. 7) Implement and maintain effective security standards inside and outside of the store, which are set forth by the Loss Prevention Department. 8) To greet all customers and thank them for their patronage. 9) To conduct store refrigeration checks throughout the evening. 10) To oversee all aspects of the store during the evening hours in the absence of the store manager. 11) To abide by all company policies as stated in the Employee Handbook. SUPPLEMENTAL JOB FUNCTIONS: 1) To help in the cash office as needed, such as covering breaks/lunches as well as verification of bank deposits. 2) To assist in any department in the store on an as needed basis. 3) To communicate any problems that occur in the evening to the store manager or the department managers. 4) To assist in all aspects of the grocery department including but not limited to building displays, merchandising, signage, collecting carts, and general stocking. MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 1) Minimum requirement of a high school education. A college education is helpful but not required. 2) At least 1 year of management experience in a retail environment is required. 3) Must possess the ability to make critical decisions and to provide effective leadership. 4) Must possess excellent communication skills in order to deal with customers and other employees. 5) Must be able to lift up to fifty pounds (50 lbs.) approximately thirty percent (30%) of the time. 6) Must have the ability to retrieve and place merchandise on the top racks in the grocery aisles for proper storage. The top racking process may be 20% of the time working in the aisles during the shift. 7) Must have the ability to operate a pallet jack, step carts, and the “Big Joe”.

Job Description SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Position: Evening Assistant Operations Manager Pay Rate: $24.00 per hour Schedule is Thursday - Sunday - 6:00pm - 2:00am Basic Function - Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business. Participate in programs to improve client and customer satisfaction. Engage in the development of property level financial and operational goals. Assist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget. Courteously assist Customers by answering any questions they may have. Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager. Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager. Assist with cleanup of debris, water, oil spills and etc. Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage. Assist Facility Manager with other duties as needed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Education/Experience Required : High School Graduate. A minimum of six months of parking experience preferred. Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. License Requirement: Must possess a valid state-issued driver's license with current address and acceptable driving record. Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions. Written Communication: Writes clearly and informatively; Able to read and interpret written information. Customer Service: Have a strong customer orientation and positive attitude. Able to responds to requests for service and assistance in a courteous and professional manner. Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events. Judgment: Exhibits sound and accurate judgment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.

Guy Fieri's Mt. Pocono Kitchen is looking for energetic and driven candidates to join of the most sought after brands in the restaurant industry! Momentum Hospitality Group is seeking a qualified restaurant leaders with a high level of customer service skills and the ability to oversee the restaurant for full shifts. Applicant should have previous leadership experiences with strong interpersonal skills, have strong coaching skills and organizational style with a keen eye for detail. The position is responsible for the ensuring that service runs smoothly with a strong focus on customer service and attention to detail. Position is also responsible for administrative duties including but not limited to, scheduling, ordering, POS system, HR related tasks, onboarding new team members, and the ability to understand key performance indicators to appropriately staff restaurant and manage business. Key Requirements: 2 years experience in a leadership role or college degree in hospitality or business Friendly demeanor A positive attitude in order to create an authentic, friendly, enthusiastic, professional environment A dedication to teamwork Flexible schedule Be able to communicate clearly, professionally, concisely and respectfully Front of the house service experience Stellar references Responsibilities: Present on the floor, ensuring service runs smoothly, standards are met consistently and team is working efficiently Supervising front of the house staff and stewarding team Fosters a team environment where team members are committed to working together to create a great customer experience Communicates effective with host team and kitchen to ensure service is smooth, wait time is kept to a minimum and dining room is properly rotated to ensure smooth service Interacts with every table to ensure guest satisfaction and provides service recovery as needed * You must be legal to work in the United States Job Type: Full-time Required qualifications: Legally authorized to work in the United States

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The General Manager is responsible for overall Planning, Organizing, leading, and controlling (P-O-L-C) functions of the facility. In addition, the General Manager will manage all aspects of the P-O-L-C framework with the goal of leading the facility and staff to meet budget, revenue, and customer satisfaction standards. Through a thorough understanding of Copart policies and practices, the General Manager will create a customer first environment for internal and external customers by offering unique and innovative solutions that meet customer needs while maintaining company standards for policy, quality, and service. ESSENTIAL DUTIES Partners with HR to attract, recruit, develop and retain a diverse, high performing team Train and develop staff to meet company guidelines and expectations Ensure there is continual, positive communication and feedback with staff in addition to all annual Continuous Improvement Summaries (CIS -- Reviews) delivered timely Manages team through an innovative, creative, inspirational leadership style Ability to hold staff consistently accountable with unbiased fairness to help drive performance Create a highly engaged team environment which drives execution, innovation, productivity, and future leaders Holds self to a high level of integrity in all interactions and decision making Proactively manages performance of managers and staff to address all opportunities quickly, and to redirect or take appropriate action if applicable Manages the day-to-day operations of the facility including, but not limited to becoming a Subject Matter Expert (SME) in all process areas both in the office and with outside yard jobs and tasks Responsible for recruiting and maintaining appropriate number of sub-haulers to manage the logistical requirements of running a Copart facility properly and effectively Must remain within allowable compliance guidelines for any System Quality Reviews, Field Quality Reviews, and Equipment and Safety Reviews Must immediately raise any concerns that could negatively impact the facility, the employees, or customers up to the Regional Manager Set goals and ensures that each employee is leveraging the tools provided to them to achieve continual success Ensure your locations are compliant with laws and regulations to include county, state, EPA, OSHA, and Department of Motor Vehicle regulations Disseminate pertinent knowledge throughout location to all employees to ensure transparency and clarity on company goals and initiatives Responsible for customer relationships (buyers, sellers, and internal customers) Identifying knowledge and skill gaps amongst your team and ensure there are remedies for said gaps Brand ambassador of the company's mission, vision, values, and culture Ability to communicate to all levels of leadership throughout the organization with tact and professionalism both written and verbal May be called upon to support local or non-local CAT events throughout the year Accountable for understanding the assigned profit and Loss Statement. Identifying ways to increase revenue and decrease costs. Other duties as assigned by Regional Manager or a member of upper Management Required Skills & Experience: Minimum of 2-3 years as a manager, military or other relevant experience preferred Proven track record of driving and achieving operational excellence and execution of corporate goals Metric Driven Proven track record on supporting change initiatives and ensuring the team can easily adapt to, and manage the change effectively and with positivity Strong communication skills with the ability to adjust your tone/communication style according to your audience Strong relationship building skills Strong critical thinking skills using logic and help to identify alternative solutions to operational issues Strong decision-making skills -- will consider benefits and risks to potential decisions to choose the most appropriate course of action Strong listening skills -- takes the time to actively listen to issues or concerns to help develop and execute on the solution Able to manage time effectively and prioritize tasks to meet new deadlines or productivity goals Strong problem-solving skills Able to multi-task and stay positive and motivated with a strong sense of urgency Bi-lingual a plus Travel may be required Valid Driver's License Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work

Noble Biomaterials, Inc. is a global leader in antimicrobial and conductivity solutions for soft surface applications. Noble produces silver-based advanced material technologies designed for mission critical applications in the performance apparel, healthcare, industrial and emerging wearable tech markets. Noble Biomaterials, Inc is currently seeking a Shift Manager for our 2nd shift, 3pm-11pm. Salary: $55,000-64,000 annually based on experience Weekly Pay! SUMMARY: Overall management of the major functional areas in the manufacturing plant. DUTIES AND RESPONSIBILITIES: Daily direction of manufacturing departments. Evaluate and promote best practices and optimum utilization of resources. Drive improvements through the application of lean manufacturing practices and Kaizen activity. Foster a spirit of teamwork and cooperation in the manufacturing department, and with other groups throughout the organization. Ensure production targets for timeliness, efficiency, and accuracy are met. Ensure safe work practices and working conditions exist on the manufacturing floor at all times. Participate in the ongoing program of equipment optimization for improved quality, increased production, and reduced waste. Recommend measures to improve production methods, equipment performance, and quality of product. Maintain open and honest communication throughout the organization. Provide leadership in managing and developing employees to their full potential. Oversee the continuous improvement process and remove roadblocks to attain the best results. Participate in interviewing and selection. Map out training for production personnel. Ensure performance assessments for direct reports and hourly workforce are completed in a timely manner. Performs other related duties as assigned by management. QUALIFICATIONS: High School Diploma Bachelor's Degree preferred. 5 years in manufacturing experience and in production operations and process engineering Experience with lean manufacturing preferred. Experience in production operations and process engineering preferred. Computer skills required: Microsoft Office Suite; Project Management Software. Other skills required: Interpersonal and organizational skills PHYSICAL DEMANDS AND WORK ENVIRONMENT: Frequently required to stand. Continually required to walk. Occasionally required to sit. Continually required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Continually required to talk or hear. Frequently work near moving mechanical parts. Occasionally work around fumes, airborne particles, or toxic chemicals. While performing the duties of this job, the noise level in the work environment is usually moderate. The employee must frequently lift and/or move up to 20 pounds. Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus. Additional remarks regarding work environment: Specialized equipment, machines, or vehicles used: Wear protective equipment when necessary such as safety glasses, ear plugs, and safety boots. Benefits include: Medical Health Reimbursement Arrangement (HRA) Dental Vision Company Paid Life Insurance Company Paid Short Term Disability Company Paid Long Term Disability Flexible Spending Account Multiple Voluntary Insurances 401K with company match after 6 months 11 Holidays Paid Time Off EEO STATEMENT We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job DescriptionAs part of the Subway Team, you as an Assistant Manager will focus on seven main things: Providing an excellent Guest experience Ensuring that great food is prepared & served Keeping our restaurants functional, clean and beautiful Controlling inventory and processing weekly inventory Scheduling and supervising staff Maintaining standards of restaurant safety and security Being a team player and leading by example In addition to the role of a Shift Manager, key parts of your day to day will consist of: Managing a staff of 6-10 including assigning and evaluating work Assisting in the planning of special events and promotions in restaurant, coordinating any training needed to make events successful Assisting with product ordering and inventory on a weekly basis As a Subway Team Member, you'll have access to: Brand partnership discounts Scholarship Opportunities Opportunity to earn University course credits Hands on career experience in a restaurant business PREREQUISITESEducation: High school diploma or equivalent Experience: Experience in a restaurant operation for a minimum of 1 year as a supervisory experience. ESSENTIAL FUNCTIONSMust be an excellent communicator with the ability to deal with all levels of team members. Computer knowledge is desirable. Physical: Ability to work any area of the restaurant as needed and to operate computerized Point of Sale system/cash register. This position requires bending, standing and walking the entire workday. Must have the ability to lift 10 pounds frequently and up to 30 pounds occasionally. *You will receive training on your roles and responsibilities Full Time. must be available to work evenings as late as 11pm. 1-2 shifts per week will be days/midshift

Salary Description up to $19.00 per hour

Our Story We think shopping should be fun. Actually, really fun. As in scoring our exclusive collection of colorful, classic styles at prices that can't be beat. A fan of lots of options in amazing fits? You've got it. Looking for some great accessories you won't find anywhere else? Check. Need to get dressed for a day at the office, a weekend get-together or your next family vacation? Easy, preppy-inspired outfits are a part of our DNA, so we've got you covered. Whatever the occasion, we've got styles for the whole family that'll have your crew looking good. Plus, there always deals waiting for you… 24 hours a day, seven days a week. Job Summary As an Assistant Manager, you're a part of the leadership team. You help drive profitability through genuine customer connections, brand loyalty, and strong community engagement. You'll provide immediate feedback and coaching to the sales team to maximize performance. You will also collaborate with the rest of the leadership team to adapt strategies for business success and ensure smooth operational support as needed. What You'll Do Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability. Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.) Manage store operations, systems, and technology while ensuring accountability. Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed. Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates. Ensure the team is always on track to exceed goals and provide best-in-class customer service. Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection. Come up with innovative ways to engage the community and build loyalty through events. Can step into a variety of roles on the sales floor, if needed. Who You Are Have 1-2 years of retail management experience with a similar scope. Passionately support our brand, customers, and teams. Stay up to date with current fashion trends and industry developments. Embrace teamwork, flexibility, and courtesy while executing tasks. Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem-solving skills. Have scheduling flexibility, including nights, weekends and holidays. Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos. Some Perks and Benefits Part-Time Competitive base pay and bonus programs Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell Entertainment, travel, fitness, and mobile technology discounts 401(k) plan with company matching donations Medical and Prescription coverage Full-Time Competitive base pay and bonus programs Up to 60% discount on branded product from J. Crew, J. Crew Factory, and Madewell Competitive Paid Time Off (PTO) plan, including paid holidays 401(k) plan with company matching donations Medical, dental, prescription, vision, and life insurance Entertainment, travel, fitness, and mobile technology discounts See our full list of benefits here Note: availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements. Hourly Range: $17.75 - $22.30 At J.Crew Group (JCG) we aim to pay competitively for our company's size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate's geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group's competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks. One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.

Management - Job Description: Our Restaurant Managers are responsible for leading and driving our daily operations including managing the kitchen, pack line, and dining room, overseeing the development of all team members, and completing administrative tasks. The ideal candidate would have at least 2 years of restaurant management experience in a high volume, fast paced environment, but the experience is not necessary as we will train. We are looking for a motivated person. As a team-oriented company, we seek an individual who can be flexible with work hours and displays a positive attitude when interacting with customers and employees, just great people serving great food. Our restaurant teams are passionate about the industry, inspiring others, coaching, mentoring, and delivering exceptional customer experience in a clean and positive atmosphere!! Plain and Simple. We take the time to develop and grow with you! We want our restaurant to succeed by your accomplishments, and we want those accomplishments to never go unrecognized! That is who we are as a company, and as a team! We offer the following: A commitment to promote from within Training and mentorship programs Free college tuition while working for us and attending WGU online university Multitude of degrees scaling up to Masters in many areas of interest. KFC Foundation Programs on top of Free College include $1 per $1 Savings Match Program, Hardship Assistance Program plus more! Reward and recognition culture with Kudos for a Job well done and our Star of the Month Program Competitive Pay Free meal on each shift Career advancement and professional development opportunities Requirements The ideal candidates must want to have fun preparing great food for our customers! Great Smiles! Must possess a positive mentality Must be at least 18 years of age Accessibility to dependable and reliable transportation Must possess a flexible availability Excellent communication skills, management/leadership and organizational skills. Physical dexterity required as well as standing and moving at a quick pace, on average 8-9 hour shifts Attendance and Punctuality a must Basic Math Skills Enthusiasm and willingness to learn, ability to delegate and lead through respect Must possess willingness to coach and mentor others as a team Commitment to customer satisfaction preparing and serving our Famous KFC Fried Chicken Strong work ethic

Nittany Energy is looking for individuals to fill positions at our Nittany MinitMart locations. As an Assistant Manager you will manage all aspects of food and beverage operation to ensure product quality and standards are met. Requirements: Knowledge in the food service industry along with guest relations or customer service experience. Strong interpersonal skills and the ability to quickly and effectively resolve issues that may arise. Creative thinking and ability to come up with ideas for promoting new items. Responsibilities: Develop and enforce all food service procedures Design planograms and building details for food service equipment and items. Execute food service efficiencies and ensure planograms are utilized and followed. Ensure quality and consistency of all food service items. Prepare, pay, and maintain food service licenses, food service safety, and all related certifications. Perform periodic inspections to ensure safety, consistency and quality of the food service program. Analyze sales data and trends of all food service, also prepare action plans to leverage stores strengths and address areas of opportunity to ensure food service profitability. Develop, execute, and analyze food service promotional items on a periodic basis. Perform service, development and any other related procedures for new food service items. Complete all other duties as assigned. Benefits Flexible schedule Paid time off Health insurance Dental insurance Vision insurance Life insurance 401(k) Referral program Employee discount Profit sharing

Job Description At Harvis, Inc. we work to support business owners, their managers, and Human Resource "departments of one" giving them a trusted HR Partner to whom they can delegate HR responsibilities. Locust Lake Village | Poconos, PA | Full-Time | Direct Hire What's in It for You · Competitive salary based on experience · Full benefits package · Executive-level autonomy and visibility · Opportunity to lead a thriving recreational community · Stable, long-term direct hire position About the Role Harvis, Inc. has partnered with Locust Lake Village Property Owners Association (LLVPOA) to identify an experienced General Manager. This role provides operational leadership across all community functions while collaborating closely with the Board of Directors to advance both short- and long-term goals. Core Responsibilities · Oversee daily operations: administration, finance, maintenance, recreation, and security · Lead, coach, and develop department managers and staff · Prepare and manage annual budgets; oversee audits and reserves · Negotiate vendor contracts and manage capital improvements · Act as the primary liaison to residents, Board members, vendors, and public officials · Ensure compliance with governing documents and regulations Qualifications · 5+ years in senior or multi-department leadership roles · Strong financial acumen and operational oversight experience · Exceptional communication, diplomacy, and conflict-resolution skills · Proficient with Microsoft Office and reporting tools · Community association or property management experience preferred · CMCA certification a plus About Locust Lake Village: A vibrant, year-round community offering lakes, beaches, clubhouse events, playgrounds, skiing, and more - an ideal environment for a hands-on, visible leader. Direct Hire | EEO Harvis, Inc. on behalf of Locust Lake Village Property Owners Association

You are responsible for everything that happens during your shift. This includes all cost controls, inventory control, cash control and customer relations. You must set the example. You must follow ALL policy and procedures 100% of the time and expect the same from your crew. In addition: staffing, paperwork, cost controls, cash control, food management, work to a schedule, perfect image and adherence to standards, great customer service, attendance & punctuality, transportation to/from work, store cleanliness, marketing, profitability. QUALIFICATIONS General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility daily. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. DISCLOSURE OF INTENT TO OBTAIN CONSUMER REPORTS OR INVESTIGATIVE CONSUMER REPORTS For employment purposes, NEPA Pizza, Inc. and PSI Pizza, Inc. (collectively referred to as “the Company”) may obtain consumer reports on you as an applicant or from time to time during employment. “Consumer reports” are reports from consumer reporting agencies and may include driving records, criminal records, etc. For such employment purposes, the Company may also obtain investigative consumer reports. Some reference checks by a consumer reporting agency fall into this category. An “investigative consumer report” is a consumer report in which information as to character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, associates, acquaintances, or others. You have a right to request disclosure of the nature and scope of an investigation and to request a written summary of consumer rights. Additional InformationAll your information will be kept confidential according to EEO guidelines.

AvantStay delivers world class, authentic, tech-enabled short-term rental ("STR") group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer. What we are looking for As an Assistant Area Manager, you will support the Area Manager in all the day to day operational activities related to our AvantStay properties in the designated area. You will ensure a superior guest experience by auditing properties, managing supplies, and responding to concerns in a timely fashion. This position does require close proximity to the market and will require frequent travel to various sites within the designated area. Must reside within a short drive of our vacation rental properties in the designated area. What you'll do You will be responsible for the following duties and responsibilities, which may not be an exhaustive list: * Reporting to the local manager and performing assigned tasks, while also filling in as the market lead and personnel manager in the absence of the local manager, if needed. * Serving as a reliable point of contact for the owners of AvantStay properties by effectively communicating with them in a timely manner and reviewing their owner distribution statements. * Meeting and maintaining AvantStay standards and metrics related to owner satisfaction. * Collaborating with the in-market team to ensure efficient and effective operations, including training, coaching, and evaluating the performance of other field operations personnel. * Monitoring the progress of guest or homeowner issues, ensuring they are resolved within the designated time frame. Reviewing the quality of the resolution and taking appropriate actions as needed to ensure customer satisfaction. * Exercising independent judgment in proactively identifying issues or quality assurance concerns at the properties and taking appropriate action to address them and/or assign rectification duties to other field operations personnel. * Carrying out essential, non-manual administrative duties to support daily operations, free from direct supervision. * Coordinating and/or overseeing housekeeping or routine rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing wifi issues. * Ensuring all homes have appropriate inventory levels of consumables and linens for the select market. * Conducting regular inspections of properties to ensure compliance with Avantstay standards and regulations, as necessary and in the event of lack of sufficient market coverage in the requisite area. * Addressing guest and homeowner concerns by responding in a timely manner to emails, calls, texts, Slack messages, and tickets. * Frequently traveling to various properties within the designated area to support operations and ensure compliance. * Being part of rotating "On Call" after hours for market support.