Assistant Restaurant Manager
Manager job in Phoenix, AZ
Join Our Team!
Pay: $60,000 - $70,000 / year
Benefits: Quarterly and year-end bonuses, generous PTO, medical, dental, vision, life and disability insurance, 401(k), and employee discounts.
We are food travel experts and we are passionate about bringing cool, authentic restaurants to airports that reflect a taste of place! As an assistant restaurant manager at SSP America, the potential to grow and expand is all around you!
SSP America operates over 20 units within Sky Harbor Airport including full-service restaurants, quick service restaurants, coffee shops, and grab and go locations! Our locations include
Four Peaks, PHX Beer Co., Tarbell's Tavern, Pei Wei, Dunkin Donuts, Humble Pie
, and many more!
If you are passionate about food and want to join a global brand in travel dining that values its employees and offers great career growth opportunities, apply today!
Essential Functions:
Trains, develops and communicates with team of Food Travel Experts in front of house and back of house.
Implements and maintains guest service standards and/or brand specifications.
Maintains all merchandising standards, display presentations and signing standards and monitors inventory levels.
Develops, plans and assigns daily goals, tasks and Team Member assignments.
Manages, supervises and evaluates Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
Maintains adherence to all company policies and procedures, as well as state health/sanitation standards.
Skills and Requirements
Minimum 2 years Restaurant Manager experience in a full-service w/bar restaurant environment required
Minimum 1 year Kitchen Manager experience in a professional restaurant or production kitchen preferred
SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.
Route Service Manager - UniFirst
Manager job in Phoenix, AZ
Route Service Manager UniFirst seeking a Route Service Manager to join our team! The Route Service Manager will recruit and lead a team of Route Service Supervisors and Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. The ideal candidate will drive customer satisfaction, account growth, and profitability for their location.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
You may quickly find yourself on the fast-track to success. We are a rapidly growing company offering significant avenues for personal development and growth. The Route Service Manager role can lead to many other leadership opportunities in our Plants and across the organization.
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the recruiting, training, and development of a team of Route Service Representatives and Route Service Supervisors
Build strong relationships with your customers and elevate your team's level of achievement in customer satisfaction
Collaborate closely with location management team to provide the best customer service and product programs
Negotiate customer contract renewals
Qualifications
What we're looking for:
An individual who is business savvy and enjoys figuring out innovative ways to help increase profit and grow the customer satisfaction within their UniFirst Location
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives and Route Service Supervisors that need your help and support as they develop in their own role
Individuals who drive their personal vehicles for business purposes will be required to comply with minimum auto insurance requirements per UniFirst's standards.
High School Diploma or GED - bachelor's degree preferred.
Prior customer service experience
Ability problem solve and handle a variety customer service situations
Ability to negotiate, train, coach and lead a team
Strong computer proficiency (MS Office)
Excellent verbal & written communication skills
21 years of age
Valid non-commercial driver's license in the state of residence
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Retail Senior Store Manager
Manager job in Scottsdale, AZ
The Senior Store Manager and Flagship Store Manager positions are critical to the successful operations of FedEx Office's largest and most impactful retail stores. You will run and grow your business while maintaining Purple Promise service, operational excellence and leading, developing and coaching your direct reports. Your leadership and passion for results allows the store team to provide solutions to our customers and reach the store financial goals.
GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Understand and model FedEx Office values to customers and team members
Regularly spend time building and inspiring high performing teams by using FedEx Office tools, resources, effective judgment and decision-making in the selection, training, development, retention and performance management of your people
Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
Regularly work with our largest accounts, complex customer needs and/or serve as a consultative partner to our host properties and commercial sales in the execution of work for our key customers
Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
Take ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management through leadership and delegation
Customarily and regularly improve all operational and store sales activities to ensure the store exceeds financial and customer experience targets
Regularly practice independent judgment, self-management and effective decision-making in the performance of daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank deposits
Independently prioritize and accomplish multiple leadership tasks within established timeframes by effectively planning and managing workload, delegating work and supervising, monitoring and directing store leaders and other team members
Share ideas and use Quality Improvement tools in order to improve the business
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor's Degree preferred
Minimum High School or GED
4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
Ability to stand and/or to move about the store to manage the daily operations
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor's Degree preferred
Minimum High School or GED
4+ years of related (ex. retail, service, hospitality, military) experience, including 3+ years of supervisory experience
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
ESSENTIAL FUNCTIONS:
Ability to stand and/or to move about the store to manage the daily operations
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, managing multiple priorities
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
Applies Quality concepts presented at training during daily activities.
Supports FedEx Office Quality initiatives.
FedEx Office is an Equal Opportunity Employer including, Vets/Disability.
Know Your Rights
Pay Transparency
FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email ***********************.
FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.
For more information, click here.
Talent Operations Manager
Manager job in Phoenix, AZ
This role is responsible for:
Apply exceptional follow-up and time management skills to cultivate relationships with Tradespeople and your peers.
Complete a Buildforce introduction and teach leads & prospects how to use the Buildforce App.
Conduct quality interviews effectively and always on time
Complete a Buildforce intro and teach Interviewees how to use the Buildforce App and complete their profile
Coach new electricians on the Buildforce process and expectations
Work as a team to achieve monthly placement goals with quality and retention in mind
Provide a “white-glove” experience for priority placements for high-profile and new customers
Evaluate pay and placements ad hoc
Navigate all of the Employer-level and Project-level contingencies
Work cross-functionally to ensure tradespeople are equipped with technical and functional knowledge about our Buildforce platforms.
Providing delightful customer experience through inbound emails, text messages, chats, and phone calls.
Listen to concerns, resolve problems, and offer the best recommendations to our pros utilizing the Buildforce App.
Maintaining records and documentation through data entry, collection, and validation.
Providing feedback on process improvement opportunities and contributing to projects as assigned
All other duties as assigned.
Skills & Qualifications
3+ years of experience in recruiting, sales, marketing, or related work experience.
Proven success with self-direction and the ability to work independently and with a cross-functional team.
Proficient at navigating multiple apps at a time. Experience in technology platforms such as Front, Aircall, Indeed, and Slack.
Detail-oriented with excellent communication skills in writing, in person, or by phone.
Creative problem solver who thinks on their toes and can make informed decisions quickly.
Own a smartphone and have access to a reliable internet connection.
Bi-lingual is required - Spanish & English.
Bonus points:
Being an Electrician, Knowing Electrical Work, Construction Tech, Construction
Able to work flexible hours for changing business needs, including occasional weekends. Most of our team's action occurs between 7 am and 7 pm, Monday through Friday.
Benefits & Perks
Flexible Scheduling
Hybrid (Working from Phoenix Office and Home)
Time Off & Holidays
Parental Leave Policy
401(k) Plan
Healthcare - Medical, Dental & Vision
360 Annual Peer Reviews with Opportunities for Growth
Customer Service Manager
Manager job in Phoenix, AZ
- $100,000-110,000
5 days a week onsite
Required Skills & Experience
Previous experience supporting a large fortune 100 company
Lead client onboarding and relationship management for strategic accounts.
Monitor KPIs and drive continuous improvement in service performance.
Develop and implement customer service protocols tailored to 3PL logistics.
Serve as the primary point of contact for client escalations and service inquiries.
Job Description
Insight Global is seeking a dynamic and experienced Client Service Manager for one of their premier clients in the Phoenix, AZ area. This employee will lead customer engagement and service excellence at our clients brand-new 1 million square foot warehouse facility. As a key member of the leadership team, you will play a pivotal role in standing up operations, building client relationships, and ensuring seamless service delivery in a fast-paced third-party logistics (3PL) environment. This employee will be working very closely with the customers client so having experience supporting a large fortune 100 company is important in this role.
Assistant Store Manager
Manager job in Surprise, AZ
Hourly/Salaried: Salaried (Exempt) Job Type: Full Time Regular Job Function: Stores - Leadership
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.
The Opportunity: At Sephora, our people are the driving force behind our success. We believe that the best way to bring top-notch beauty products, services, tools, and experiences to our clients is by finding, training, and engaging the absolute best talent in the industry. Our teams invest heavily in our talent, both at our corporate headquarters and in Sephora stores. We strongly believe (and our actions prove it!) that our people are our best asset, and we work every day to arm them with the knowledge and tools not just to get the job done, but to feel inspired and fearless while doing it.
Your role at Sephora: As an Assistant Store Manager, you will be responsible for supporting the Store Manager in overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will assist in leading a team of dedicated associates, fostering a positive work environment that encourages growth and development.
Key Responsibilities
Supporting Store Operations and Sales:
Assist the Store Manager in overseeing daily store operations, ensuring a smooth and efficient client experience.
Help develop and implement strategies to drive store sales and increase profitability.
Assist in coordinating and overseeing sales and profitability, performance, service, and operations.
Team Leadership And Development
Assist in leading, coaching, and motivating a team of associates to meet or exceed sales targets.
Conduct performance appraisals, manage employee development and provide ongoing feedback.
Support the leadership team, ensuring effective collaboration and achievement of store goals.
Client Satisfaction And Service
Ensure high levels of client satisfaction through excellent service.
Handle client complaints and provide appropriate solutions.
Support client loyalty programs and services to ensure client loyalty and engagement.
Store Standards And Compliance
Maintain outstanding store condition and visual merchandising standards.
Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
Resource Management
Assist in managing inventory levels to ensure product availability.
Support the Store Manager in allocating resources and handling staffing, ensuring optimal productivity and performance.
Qualifications/Experience
Proven successful experience as a retail assistant manager.
3-5 years of experience managing a high volume, complex retail, or hospitality setting.
Strong leadership skills and business acumen.
Client management skills.
Strong organizational skills.
Excellent communication and interpersonal skills.
A knack for attracting, identifying, and inspiring employees.
Flexible availability to work a retail schedule.
Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
Adherence to Sephora's dress code and policies in the Sephora Employee Handbook
The annual base salary range for this position is $58,500.00 - $68,068.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.
While at Sephora, you'll enjoy…
The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart.
This
, is the future of beauty. Reimagine your future, at Sephora.
Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
General Manager
Manager job in Phoenix, AZ
With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career!
ELS is hiring for the position of General Manager at Dolce Vita in Apache Junction, Arizona. We've put the “style” in lifestyle. The Old World architecture of our luxurious, Mediterranean-inspired clubhouse set within our Mesa retirement community embraces a Tuscan charm. The state-of-the-art 33,000 square foot clubhouse offers an elegantly appointed, library with a computer center and an elaborate billiards room, with both rooms offering a panoramic view of the Superstition Mountains. In addition, the clubhouse features a workout facility with cardio and circuit training equipment. We also offer a craft room with kiln, two card rooms, a relaxing movie theater with an extensive video library, a complete kitchen and a 6,200 square foot ballroom, perfect for concerts, dances and special events.
Outside, residents can enjoy water aerobics classes in the 3,000 square foot ocean-entry, heated pool, two spas, pickleball, bocce ball, horseshoes, shuffleboard, and putting green.
Dolce Vita is honored to be recognized nationally and locally for our achievements as one of the best master-planned communities.
What you'll do:
The General Manager is responsible the resources and assets of the property, including staff, buildings and more.
Your job will include:
Provide exceptional customer service to ensure an excellent experience for our guests and residents.
Ensure that the property is clean and attractive in order to maximize occupancy.
Manage seasonal sales staff.
Recruit, onboard and train top quality employees.
Engage guests and residents with daily, weekly and monthly activities and events.
Partner with the marketing team to attract new residents and guests.
Prepare, analyze and manage the operational budget of the property and improve profitability.
Experience & skills you need:
Bachelor's degree, or an equivalent combination of education and experience.
5+ years of resort or property management experience, preferably in a large manufactured housing, RV or multi-site setting.
Experience working in an ancillary business, such as a golf course, restaurant and/or rental unit complex also helpful.
Experience managing a team of at least 50 employees.
Sales and/or marketing experience preferred.
Ability to produce financials and budgets, control expenses and identify opportunities to drive revenues.
Understanding of the complex operational responsibilities associated with this role.
Experience with Microsoft Office and other web-based applications, including financial systems.
Valid driver's license, good driving record and current auto insurance.
In return for your excellent skills and abilities, we offer a comprehensive benefits package including: medical, dental, and vision plans, a generous 401(k) employer match, and paid vacations, holidays, and sick time.
We invite you to visit our web site at ********************************* for additional information regarding our exceptional resort communities.
As an Equal Opportunity Employer, we welcome and thank all applicants.
Luxury Retail Assistant General Manager
Manager job in Phoenix, AZ
The Assistant General Manager is responsible for operational and organizational standards of the store, while selling and co-managing a team of professional clothiers. This role includes administrative tasks, monitoring inventory levels, developing business strategies to meet monthly sales targets, and supporting the General Manager in leading the sales team.
Assistant General Manager Responsibilities:
Deliver excellent service to ensure high levels of customer satisfaction
Motivate the sales team to meet sales objectives
Self-source new clients and maintain steady marketing outreach to drive new business
Create business strategies to attract new customers, expand store traffic, and enhance profitability
Support the General Manager in overseeing the sales team
Respond to customer complaints and concerns in a professional manner
Ensure store compliance with health and safety regulations
Develop and arrange promotional material and in-store displays
Monitor inventory levels and order new items as needed
Partner with the General Manager to roll out sales initiatives and new product launches
Manage the store schedule on a monthly basis
Opening and closing of the retail store which includes but is not limited to, merchandising, store upkeep and cleanliness, cash drawer reconciliation, and upkeep of brand standards
Requirements:
An Assistant General Manager should have the following skills, education, and experience:
A minimum of 2 years' experience working in a retail environment, ideally in a managerial role
Strong leadership and customer management abilities
Highly driven and motivated individual with a proven track record in sales
Customer service-oriented with in-depth knowledge of basic business management processes
Excellent written and verbal communication skills
Superb interpersonal skills, including the ability to build rapport quickly with both customers and vendors
Experience using computers for a variety of tasks
Competency in Microsoft applications including Word, Excel, and Outlook
Able to work comfortably in a fast-paced environment
Experience working in retail, particularly menswear, preferred but not required
Reports to the General Manager of the store
Job Type: Full-time
Pay: $60,000.00 - $130,000.00 per year
Operations Manager
Manager job in Phoenix, AZ
The Operation Section Manager is responsible for leading the operation team to ensure efficient project execution, accurate financial oversight, and strong cross-department collaboration. This role oversees cost management, workflow optimization, and operational problem-solving to support the company's business and financial objectives.
Key Responsibilities
Lead and manage the Operation Section to ensure effective coordination, timely project execution, and alignment with company goals.
Review, approve, and monitor project payment schedules, cash flow plans, and overall financial progress.
Prepare and submit monthly operational and financial reports to the COO and executive leadership.
Oversee cost analysis, pricing models, and quotation development to support competitive and profitable business decisions.
Identify operational gaps, propose improvements, and coordinate with engineering, finance, procurement, and other teams to resolve issues.
Ensure compliance with internal policies, contract requirements, and client expectations.
Provide guidance, training, and performance evaluation for team members to strengthen operational capabilities.
Support COO and senior management with ad-hoc analyses, presentations, or cross-functional initiatives.
Qualifications
Bachelor's degree in Engineering, Business Administration, Operations Management, Finance, or related field.
5+ years of experience in operations, project management, construction, semiconductor, or related industries; supervisory experience preferred.
Strong analytical, financial, and problem-solving skills.
Excellent communication and coordination abilities, with experience working in cross-functional teams.
Proficiency in MS Office (Excel, PowerPoint) and familiarity with project management tools.
Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment.
Preferred Qualifications
Experience in construction, semiconductor, manufacturing, or engineering environments.
Bilingual in English and Mandarin is a plus.
Assistant Store Manager
Manager job in Scottsdale, AZ
LIVE THE ISLAND LIFE
Tommy Bahama is more than just an island inspired brand, it's a lifestyle! Live the Island Life as an ambassador of our brand, representing the season's stylish trends. We look for those who are passionate about growth as we offer a variety of rewarding positions, from sales to management. You will play an important role in our store leadership, inspiring your team to work together to achieve our goals, create an environment of aloha fun, while exceeding guest expectations - taking them someplace great. Come join us, share knowledge on latest designs and provide guest with world class service!
BE THE ISLAND GUIDE
Create a relaxed destination - Partner in conjunction with the Store Manager, leading by example through motivation, support, and communication with the ultimate goal of providing an exceptional and rewarding lifestyle experience for both internal and external guests.
Set the course - Build strong sales and service relationships with guests in all aspect of store operations; setting the tone to consistently role model key sales and service behaviors with every team member creating an optimal guest purchase experience
Build the perfect oasis - Cultivate a culture of selling by achieving sales plan through means of efficient planning, execution, business analysis and streamlining store processes with Store Manager.
Onboard your crew - Create a learning environment to coach and develop our Retail Team Members; promoting sales and internal career growth starting with thoughtful hire and clear performance expectations
ESSENTIALS FOR LIFE IN PARADISE
You have 3+ years of retail experience
You have 2+ years management team supervision experience
You have been exposed to merchandising and retail visual concepts
You have coached and developed a team
You have strong leadership and organizational skills
You are a natural collaborator and are able to analyze reports, identify opportunities to take initiative in making merchandising and presentation adjustments
You have a College Degree in Business or a related degree
Willingness to perform other duties as required that are necessary to support the business
ESSENTIAL PHYSICAL REQUIREMENTS
Lift and/or move up to approximately 50 pounds frequently
Bending/stooping/kneeling required - frequently
Climbing ladders - occasionally
Routine standing for duration of shift (up to 8 hours)
Ability to work varied hours and days including nights, weekends and holidays as needed
Mahalo (thank you) for your interest in Tommy Bahama!
Operations Manager
Manager job in Phoenix, AZ
Be part of an amazing story.
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Operations coordinates and oversees the day-to-day management of a distribution department. They manage the daily activities for the operations to ensure facility and organizational goals and objectives are achieved. Additionally, they perform other related duties, special projects, or assignments as required.
This role is based in our Customer Fulfillment Center in Goodyear, Arizona outside of Phoenix
This is a Sunday, 7:00 PM-5:30 AM and Monday-Wednesday 5:00 PM-3:30 AM shift.
We are looking for someone who is a strong leader, developer and mentor of others and has experience working in an automation building
Looking for someone who can add to a strong and positive work culture and loves to collaborate and learn from others as well.
In this role, you will report to our Director, Operations who runs the entire shift and you will be leading hourly colleagues
What You Will Do
Oversee a department in our distribution facility with a focus on meeting or surpassing goals and targets.
Builds high performing teams by providing guidance and support for all hourly colleagues.
Generate reports for management to keep them informed on key metrics.
Ensure that various departments excel in safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service, and execution of plans.
Conduct presentations to senior management as needed.
Continuously analyze work processes to identify optimization opportunities and implement improvements.
Cultivate a work culture dedicated to superior customer service and success.
Collaborate with peers to ensure clear communication and effective handoffs between shifts, maintaining operational efficiency.
Establish and maintain procedures and metrics to guarantee customer satisfaction levels are achieved.
Manage all aspects of inventory control.
Review analyses of activities, costs, operations, and forecast data to assess department progress toward stated goals and objectives.
Create a safe work environment for staff, including the development and enforcement of Safe/Smart work practices and compliance with safety programs.
Collaborate with IT as a user for systems development and refinement to enhance operations, productivity, and service levels.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Leadership and Management: Oversee the distribution department, providing guidance and support to direct reports, with exceptional leadership, mentoring, and coaching skills.
Analytical and Problem-Solving: Continuously analyze work processes, identifying optimization opportunities and implementing improvements. Review analyses of activities, costs, operations, and forecast data to assess department progress toward goals.
Communication and Interpersonal: Conduct presentations to retail division and senior management with strong written and oral communication skills. Demonstrate interpersonal competencies, including integrity, trust, adaptability, motivation ability, coaching, mentoring skills, and initiative. Be proactive, responsive, detail-oriented, and get things done in a fast-paced environment.
Business Acumen: Oversee industry understanding of warehouse management, negotiation skills, and strategic/tactical planning skills. Demonstrate proficiency in problem analysis.
Who You Are
Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Requires prolonged periods of standing/walking around the facility or department, lifting at least 50 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
Ability to work a flexible schedule, including days, evenings, weekends, holidays.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
Associate Manager
Manager job in Scottsdale, AZ
Associate Benefits:
Career pathing
Work-life balance
Training
Paid time off
Pet Insurance
Tuition Reimbursement
Employee Discount
Employee Assistance Program (EAP)
Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits.
Retail Store Associates may be eligible to participate in the quarterly sales bonus program. Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors.
Your role at Tumi:
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.
The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.
The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI's, build client awareness, provide world-class service, and grow the brand.
Key Responsibilities:
Performance to Goals:
Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.
Leadership and Initiative:
Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
Take pride in work and strive for excellence.
Take responsibility for performance and complete all assigned tasks and meet deadlines.
People Development:
Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
Communication and Relationship Building:
Exercise strong written and verbal skills.
Adapt communication skills upwards, laterally and to their team.
Demonstrate ethical conduct when completing job duties.
Promote the organization's business goals and adapt flexibly to change.
Ability to remain calm and deescalate situations.
Collaborate effectively with team.
Compliance:
Manage personal timecards to ensure payroll accuracy.
Maintain Tumi University Training.
Adhere to all company policies and procedures.
Visual Merchandising/Client Experience:
Ensure the store follows the visual guidelines and directives.
Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
Ensure a consistent superior client experience.
Qualifications for Internal Candidates
Qualifications:
Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
Value a collaborative environment and have an openness to feedback.
The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties.
Have strong sales and client experience, preferably in the luxury market.
Can demonstrate proven success in meeting sales goals and achieving KPI's.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Have a strong sense of integrity and an ability to lead by example.
Have strong time management skills.
Customer Service Claims Manager
Manager job in Phoenix, AZ
Job Details Corporate Headquarters - Phoenix, AZDescription
CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policy holders, we provide a variety of solutions to make this difficult time easier.
Our office is located in North Central Phoenix. New employees will complete onsite training at our corporate office. Additionally, employees will work in office until they show proficiency in the role which could be up to 90 days, then they may start working from home on a hybrid basis. Managers typically come to the office 1-2 times per week, or as needed to meet with employees and management.
Position Purpose: The position of Customer Claims Manager supports the Customer Claims team with coaching, training, and development as well as supporting the Sr. Manager Customer Claims.
Supervisory Responsibilities:
Provide leadership for a team of Customer Claims Specialists in support of our insurance company customers and their clients, the policyholders.
Assist with new hire and experienced employee development, training and side-by-side coaching.
Audits claims for employees to provide feedback on successes or areas of opportunities.
Review Customer Claims Specialist procedure documents and recommend changes/updates as needed.
Participate with on-call coverage (being available after hours if needed.)
Conducts performance evaluations.
Assist with research, analysis, and metric reporting as needed.
Partner with Sr. Customer Claims Managers and Leadership in planning and executing new procedures, goals, and special projects.
Other Duties/Responsibilities:
Ensure customer satisfaction by prompt and proper resolution of questions and issues via email and telephone communication.
Provide proper resolution of questions and escalated issues when necessary.
Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company's computer system.
Performs other duties as necessary or assigned.
Qualifications
Education and/or Experience:
Previous Supervisor or Manager experience in a telephone customer service environment.
Minimum of 4 years Customer Service experience.
Bachelor's degree preferred, in Business or related field.
Typing speed 40 wpm or higher preferred.
Stable work history with excellent attendance
Knowledge and, Skills and Abilities
Excellent written and verbal communication skills.
Demonstrated interpersonal skills, successful working with all levels in the organization.
Strong problem-solving skills with a proactive and innovative focus.
Must demonstrate accuracy, attention to detail, and excellent organization skills.
Strong ability to multitask. Sense of urgency and deadline oriented.
Intermediate competency in math.
Ability to demonstrate compassion and handle sensitive information.
Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)
This position requires sitting or standing, working on a computer, and talking on the phone for up to 8 hours a day
Manager in Training
Manager job in Phoenix, AZ
We are seeking dedicated individuals to join our team as a Manager in Training. In this role, you will have the unique opportunity to learn from the best in our company and receive mentorship from our executive leadership team. As we continue to experience significant growth, we are looking to bring in individuals
who are eager to learn, grow, and be mentored into leadership positions within our
organization.
We are looking for individuals who are looking for a career. If you are looking for a
career that does not have that glass ceiling, this might be the opportunity for you.
Must have a clean background and have your own transportation.
Career Opportunity with a 125+ Year-old company
Average 1st Year $75,000-$95,000
Great Retirement Plan
Access to company benefits
Weekly Bonus
Key Responsibilities:
Service existing client base and manage client relationships.
Supervision of team activity and results
Train and develop incoming team members on existing systems.
Daily reporting of field activity using Salesforce-based CRM
Daily focus on client management/growth, training, and leadership development
Required Skills / Desired Qualifications:
Excellent organizational skills and attention to detail.
Strong interpersonal and communication skills.
Excellent time management skills with a proven ability to meet deadlines.
Strong supervisory and leadership skills.
Ability to prioritize tasks and delegate them when appropriate.
Ability to function well in an occasional high-paced environment. Passion for helping people and developing relationships.
Sales or customer service experience.
Self-motivated and goal-oriented mindset.
The desire to be active in the community.
Knowledge of CRMs (Salesforce preferred).
Why Us?
Unlimited Earning Potential: Your dedication determines your earnings.
Company Culture: Here people are ambitious but respectful, high-energy, and treat every
member like family. We work hard, play hard, and are looking for someone with that same
approach to growing their career that will be a fit for our office culture.
Grow with Us: Dive into continuous learning and development opportunities
Site Operations Manager
Manager job in Phoenix, AZ
Job Details Phoenix, AZ Full Time $20.64 - $25.21 HourlyDescription
Summary/Objective:
The Site Operations Manager assumes a pivotal role in overseeing the operations of a prominent location for a nationwide transportation and parking management company. This multifaceted position involves planning, coordinating, and supervising daily operations, while also contributing to the development of location policies, procedures, goals, and objectives. The Site Operations Manager plays a vital role in managing financial records, ensuring safety on the property, training and supervising staff, and maintaining equipment. This role requires adaptability to various shifts while handling multiple responsibilities, including record-keeping, personnel management, and customer communication. The manager accomplishes property/properties' objectives by managing customer interactions, staff; scheduling, planning, and evaluating property activities.
Duties:
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing safety, systems, policies, procedures, time and attendance, schedule building, adhering to site hourly budget, and productivity standards.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. (Non-VA locations)
Maintains quality service by enforcing Parking Veterans' quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Maintains professional and technical knowledge by attending educational workshops; training; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Maintains equipment standards by monitoring operational working order, securing equipment storage, maintaining stock of daily supplies, and replacing used or non-operational equipment.
Communicate with the assistant manager and parking lead daily to ensure operations and quality of service standards are maintained.
Maintains communication with the contract manager to ensure performance expectations are being met; submission of report logs, claims procedures, and various daily activities.
Responsibilities:
Manage, implement, and supervise all daily parking operations
Organize, maintain, and reconcile financial records using both manual and automated methods
Oversee the claims process to limit and reduce liability and maintain overall property safety
Train, supervise, counsel, schedule, and evaluate parking attendant staff
Assist in setting up special event parking programs
Provide technical assistance and work direction to support personnel
Ensure equipment upkeep and property maintenance
Operate office equipment such as computer terminals, calculators, and copiers
Prepare and maintain daily/weekly volume and manager reports
Undertake special projects as assigned or required
Perform various activities, functions, and related tasks as necessary to support operations
Administer and maintain the transportation or parking program
Transportation Specific Responsibilities:
Maintaining ridership logs
Managing a maintenance program
Utilizing our fleet management software and hardware systems
Provide safe and courteous transportation under various driving conditions
Follow designated routes and schedules
Adhere to traffic regulations
Complete trip documentation
Assist passengers during loading and unloading
Operate wheelchair lift
Secure wheelchairs with restraints
Perform opening & closing vehicle inspections
Report defects or discrepancies
Fueling fleet
Check and fill fluids as necessary
Provide information to passengers regarding schedules and trips
Communicate and interact with diverse individuals potentially including physical and/or mental disabilities
Qualifications
General Qualifications:
High school diploma or GED equivalent
Preferably at least 1 year of management experience in shuttle or parking lot operations
An associate or advanced degree is a plus
Proficiency in property maintenance and upkeep
Ability to work flexible shifts, including the operation of manual transmission vehicles
Leadership skills to effectively direct the work of others if required
Strong mathematical abilities for rapid and accurate computations
Knowledge of record-keeping procedures and practices
Familiarity with applicable laws, regulations, and ordinances related to parking
Some understanding of personnel policies and procedures
Competence in using calculators, computers, and software applications
Ability to maintain records and prepare accurate reports and correspondence
Effective written and verbal communication skills
Initiative, sound judgment, and discretion in varying conditions
Capability to establish and maintain positive relationships with the public and medical facility personnel
Leadership Skills: Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Developing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback
Transportation specific requirements
Must possess a valid CDL drivers license with Passenger endorsement
Must have ADA experience or training
Work Environment/Physical Demands:
Schedules may vary
Must be able to traverse work site
Prolonged periods of standing and walking
Must be able to work through heavy traffic
Must be able to work in hot and cold climates
Visual acuity to inspect equipment
Ability to lift up to 50 lbs.
AAP/EEO Statement:
In compliance with federal law, Parking Veterans does not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, military service, covered veterans status, or genetic information.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
103 - Food City Customer Service Manager - 43rd Ave & W. McDowell
Manager job in Phoenix, AZ
We are looking for a fearless and accountable Customer Service Team Leader who is positive and passionate! An entry level manager, the assistant customer service manager, will effectively assist the Store Team Leader and other assistant managers in their management duties and share responsibility for the store's operation and performance. The Customer Service Team Leader directs the operations of the front end of the grocery store, ensuring an outstanding shopping experience where purchases are quickly and accurately recorded and totaled. A Customer Service Team Leader can work at a fast pace, has a keen eye for safety and will be able to help execute an assortment of duties throughout the store.
Responsibilities: A Customer Service Team Leader is a responsible, friendly person who can safely work in a fast-paced environment and provide excellent customer service.
A Customer Service Team Leader's responsibilities include:
Engaging with customers through smiles and greetings, offering product information and always providing a genuine thank you.
Creating a store environment members want to work in, and customers want to shop in.
Operating a cash register and manning the store's customer service counter.
Directing all operations on the front end of the grocery store.
Working directly with courtesy clerks and cashier/clerks, ensuring team professionalism, productivity, and outstanding customer service.
Observing and enforcing all store rules and company policies.
Helping to select and train new team members.
Serving as the leader of his/her department, and as such an excellent role model, coach, performance evaluator and trainer for his/her team.
Ensuring compliance with all heath department and weights and measures department policies and requirements.
Ordering and merchandising the general department (grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases and displays).
Ensuring company safety guidelines are being followed by all team members.
All other related duties as assigned.
The Customer Service Team Leader responsibilities will primarily be in the Food Service department but may also work in other departments as needed.
Qualifications:
Desired qualifications include:
Friendly and customer service oriented. Interest in food and cooking a plus.
Customer service, restaurant, barista, food service, grocery or similar experience desired
Self-motivated, with a high attention to detail, quality and presentation
Skills to communicate effectively with coworkers and customers
Ability to work independently, effectively manage time and multitask in a fast-paced environment
Ability to read, understand and follow through on verbal and written directions
Ability to reliably meet required work schedule and adhere to company attendance policy
Must be 18 years of age
Employees may occasionally experience the following physical demands for an extended period:
Standing, Sitting, Lifting & Stocking (Up to 50 lbs.), Pushing, Keyboarding, Telephone Use, Walking, Bending
Auto-ApplyCustomer Service Manager
Manager job in Phoenix, AZ
If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Customer Service Manager to ensure that all passenger complaints are investigated and resolved in a timely manner, supply service information to all interested parties, be thoroughly familiar with Americans with Disabilities Act (ADA), maintain database of customer compliments/complaints, and to provide positive and professional support to all employees so as maximize professionalism, enhance customer service, improve on-time performance, ensure safety and exceed client expectations.
Job Responsibilities:
* Communicate on a regular basis with client staff to ensure customer service efforts meet the demands of the client.
* Oversee the accurate documentation by customer service representatives of any information received from customers in the customer service software provided.
* Identify and expedite customer complaints that require immediate attention and escalate situations as needed to client agency.
* Respond to individual customer/passenger concerns in a timely and positive manner that includes investigation and follow-up by phone, email, or mail.
* Possess expertise in using the Trapeze system, and other technology tools supporting the customer service function.
* Manage proper reporting and correspondence for "no show", "no pay" and "high cancel" clients.
* Maintain database or log of customer complaints/compliments that can readily identify trends that may require additional training or management consideration.
* Serve as an expert to manage the team's ability to clearly, accurately and respectfully respond to customer questions regarding all policies, procedures including the fare system.
* Develop and implement internal Customer Service campaigns and incentive programs.
* If directed by client, establish relationships with key consumer agencies to facilitate direct communication and feedback as well as proactive customer focus.
Qualifications
Talent Requirements:
* High School diploma, college degree preferred.
* Must have a minimum of three (3) years' experience in customer service environment.
* Excellent speaking, writing, and organization skills.
* Ability to communicate effectively at all levels.
* General knowledge of windows-based computer operating systems.
* Knowledge of service area.
* Process all customer complaints to include investigation, validity determination and timely response as described in Customer Service policy.
* Assist in identifying validity of the liquidated damages through investigation.
* Assist Risk Management with investigations of accidents/incidents.
* Ensure all reconciliations are completed timely and accurately each month.
* Promote positive customer service techniques, programs throughout the organization.
* Make six (6) new community contacts per year.
* Conduct transit education classes/seminars six (6) times per year.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
#appcast
Auto-ApplyCustomer Service Manager
Manager job in Tolleson, AZ
Job DescriptionDescription:
Primary Purpose:
As a Customer Service Manager, you'll act as an inspirational leader to the customer service members. You'll assist in developing and maintaining performance standards, measurements, and corrective devices all geared towards accomplishing goals and objectives. As a Customer Service Manager, you'll also conduct initial and ongoing training of your team while holding the group accountable to departmental KPIs. You'll also frequently report to leadership, examine ways to increase quality, and overall ensure compliance with company policies.
Specific Duties and Responsibilities:
Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods.
Requirements:
Requirements:
Education:
High school or equivalent (Preferred)
Experience:
Customer service: 1 year (Preferred)
Management: 1 year (Preferred)
Previous Pest Control Experience a plus
Physical Demands/Environmental Conditions: Office Environment
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Customer Service Manager
Manager job in Phoenix, AZ
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the team and driving the business. Key responsibilities include building, leading, and retaining motivated, high performing teams through effective leadership of Retail Sales Associates.
Essential Duties and Responsibilities:
Executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production for a Retail Store location.
Makes decisions on matters relating to the day-to-day retail operation within his/her defined work area.
Conducts new goods inventory and ensures proper reporting.
Reconciles and balances all daily paperwork.
Ensures Team Members deliver excellent customer service to donors and customers.
Works to de-escalate customer situations while finding an appropriate solution; involves upper management, as needed.
Maintains the day-to-day operations of the store including managing and meeting Team Member and customer needs.
Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
Transfers to different stores at any given time due to business needs.
Oversees and maintains the day-to-day operations of the sales floor including daily maintenance, custodial duties, and floor standards.
Provides regular mentoring and training to develop skills of Retail Sales Associates; ensures that Team Members are operating per company standards and procedures.
Ensures that the store complies with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions, as needed; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business.
May perform tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes, as needed.
Processes complex sales transactions, including customer returns.
Collaborates with store leadership to establish clear company vision and ensure Team Member engagement.
Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
Provides regular mentoring, training, and coaching to develop skills of Team Members.
Plays critical role in driving company culture change efforts and change management processes.
Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills):
High School Diploma, GED, or equivalent work experience
One-year work experience in Retail Management, preferred
One-year customer service experience required
Proficient in Microsoft Office Suite
Ability to pass a background check and drug screen, where applicable for position
Ability to speak and read English proficiently
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
5 Medical Plans
Employer Funded Health Reimbursement Account (HRA)
3 Dental Plans
Vision Plan
401K
Employer Paid Life Insurance
Employee Assistance Program (EAP)
Paid Time Off; Sick and Vacation
Paid Holidays
These are just a few highlights of our key benefit offerings!
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at ************** option 6 or ********************* if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at **************, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website ( ******************************************** ) to learn how to report it.
District Manager, Arizona South
Manager job in Gilbert, AZ
About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.
We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family.
About the Role
As a District Manager, you lead a portfolio of stores and coach a team of General Managers to deliver an optimal customer and employee experience, operational excellence, merchandising execution, maximum productivity and profitable sales and earnings growth. You are accountable to drive consistent, high performance across all initiatives, and for ensuring consistency between your stores as measured by the P&L and other reports.
What You'll Do
* Attract, hire, develop and retain the best team to meet both short and long-term business goals.
* Monitor performance and consistently follow- up to ensure results are delivered.
* Develop individual and team performance & capabilities via clear expectations, intentional conversations, meaningful recognition and accountability.
* Foster and maintain an inclusive and collaborative work environment.
* Identify themes in product performance across your portfolio and create a district merchandising plan to excel performance utilizing data points, strategy and seasonality
* Lead effective store visits focused on driving behaviors which enable the team to
consistently deliver results in all areas of the business.
* Identify and use multiple ways to achieve goals when confronted with obstacles; plan for contingencies.
* Identify and solve problems with sustainable solutions
* Maintain a keen awareness of the external market and competition
* Ensure stores are operating in compliance with all Gap Inc. policies and procedures
Who You Are
* Demonstrated ability to drive results; execute based upon direction and manage multiple, competing priorities
* Demonstrated ability to build merchandising capability and coach to sustain merchant strength in stores
* Demonstrated ability to build diverse, high performing teams with an inclusive
environment
* Demonstrated ability to deliver an exceptional customer experience via all channels
* Demonstrated ability to continually embrace challenges, take risks, learn fast and enable change.
* Demonstrated ability to achieve beyond what is expected, and take actions or use improvements or learnings to exceed existing goals.
* College degree preferred.
* 3+ year's multi-unit, high volume, complex business leadership preferred.
* Flexible to work days, nights, weekends and holidays to meet the needs of the business.
* Ability to travel overnight and/or between stores as required.
* Ability to lift and carry 30lbs
Benefits at Old Navy
* Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
* One of the most competitive Paid Time Off plans in the industry.*
* Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
* Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
* Employee stock purchase plan.*
* Medical, dental, vision and life insurance.*
* See more of the benefits we offer.
* For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.