Provider Relations Manager
Cleveland, OH
JOIN US IN MAKING THE MOST OF EVERY DAY!
Hospice of The Western Reserve operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.
WHY US?
We believe that our success starts with our greatest asset: OUR EMPLOYEES!
We live our shared core values in everything we do:
COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP
.
We have a passion for purpose driven work! Do you?
JOIN OUR FAMILY!
Coordinates comprehensive continuum of outreach services to professionals and community. Facilitates appropriate referrals to help grow census, increase length of stay and enhance the quality of care via effective communications with referrers. Assures that marketing programs and activities are appropriately integrated into the strategic marketing plan.
WHAT YOU WILL DO:
Provides input and collaborates with the Vice-President of Marketing and Provider Relations to develop and implement the strategic marketing plan; establishes plan goals and measurable objectives that directly impact census; develops action plans for underserved or unserved populations that could benefit from hospice care and Navigator services; evaluates plans and outreach programs and activities on an ongoing basis.
Creates effective, ongoing relationships with various professional referring sources and community agencies, including physicians and their nursing staffs, discharge planners in hospitals, managed care organizations, social services and nursing administration, staff of alternative homes, home health agencies, HMO contracted groups and other organizations; promotes understanding and increased utilization of agency services.
Evaluates and monitors referrals, admissions and ALOS history and other related marketing and referral data for all referring sources; assures accurate and timely quantitative documentation of marketing and referral activities; tracks data, and reports on overall effectiveness of outreach in impacting growth.
Represents agency at appropriate community and professional meetings; serves as liaison to groups and community organizations through networking, speaking engagements, health fair participation and committee work; initiates and maintains liaison relationships, contracting, and education with inpatient facilities serving agency patients.
Participates in the Quality Assurance/Utilization Review process on an ongoing basis; provides input to and completes follow-up with professional referral sources on quality concerns, FEHC surveys, and service needs.
Assists in planning, implementing and/or presenting educational programming and events for physicians and other allied health professionals; provides internal education related to effective communication with professional referral source; participates with team members in developing new and/or enhancing existing end-of-life topic presentations for professional communities.
Participates on agency committees; performs additional duties as assigned.
SUCCESS CAPABILITIES:
Graduation from an accredited college or university, with the possession of a bachelor's degree in business or public administration preferred. Considerable experience in marketing and sales management, preferably in healthcare, and demonstrated experience in successfully developing effective referral resources in the community; or any combination of education and experience that provides the knowledge, skills and abilities listed below.
Considerable knowledge of and experience in marketing and community relations.
Knowledge in the design and execution of marketing, and community relations programs and activities.
Ability to plan, organize and direct a variety of marketing, outreach and community-relations programs and activities within the strategic goals of the organization.
Ability to represent effectively the agency in the community and on a state and national level.
Ability to communicate effectively, orally and in writing.
Ability to establish effective working relationships with others.
Ability to work independently and within a team
Ability to maintain accurate and confidential records.
Ability to have and maintain a valid driver's license, good driving record and auto accident insurance at a level acceptable to HWR and/or HWR's insurer.
Skill with Microsoft Office and other database software.
DETAILS:
Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
Tuition Assistance
Non-exempt role
Technology Package
Protocols in place for wellbeing during COVID-19
CONDITIONS OF EMPLOYMENT:
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver's license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.
Client Relations Manager
Columbus, OH
**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see ***********************************************************
**The Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at ****************.
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (******************************************************************************************** to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.
Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.
Academy Fire is seeking a Vendor Relations Manager!
Academy Fire, a leading Fire and Life Safety company, is seeking a talented and experienced Vendor Relations Manager to join our dynamic team. The Vendor Relations Manager will play a crucial role in establishing and maintaining strong relationships with our affiliates and vendors to ensure the timely and efficient delivery of services essential to our operations. This position requires a strategic thinker with excellent communication skills and a proven track record in vendor management.
**What you will do:**
+ Vendor Selection and Onboarding
+ Contract Negotiation and Management
+ Relationship Building
+ Cost Management
+ Communication and Collaboration
+ Other responsibilities and tasks, as assigned.
**Qualifications and Requirement:**
+ Bachelor's degree in business, supply chain management, or a related field desired.
+ Proven experience in vendor management, procurement, or a related role.
+ Strong negotiation and contract management skills.
+ Excellent communication and interpersonal skills.
+ Analytical mindset with the ability to assess and mitigate risks.
+ Familiarity with Fire and Life Safety industry standards and regulations is a plus.
**Travel:**
This position may require approximately 33% travel.
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.
We look forward to talking with you about career opportunities with Academy Fire Life Safety.
For consideration, please apply on-line.
Employment with an Equal Opportunity Employer (EOE) including disability/veterans.
**Job Details**
**Pay Type** **Salary**
Manager, Strategic Communications
Cleveland, OH
Position: Regular, full-time, exempt
Department: Marketing & Communications
Reports to: Director of Public Relations & Communications
Supervises: N/A
Summary: The Cleveland Foundation is seeking a communications leader and experienced writer to elevate the Cleveland Foundation's strategic direction, impact and leadership on key issues. This includes providing strategic communications counsel to leaders across the organization and leveraging purposeful messaging and thought leadership strategies to advance the foundation's work.
This role involves writing executive speeches and remarks, developing core and key messaging, white papers, articles and blogs, as well as content for print, web, events and other media. This position also serves as a strategic advisor for media relations and reputation management, working closely with the Director of Public Relations and Communications on local and national earned media.
Requirements
Responsibilities and Expected Outcomes:
Conduct research and write for the president and CEO and executive team, including speeches, talking points, op-eds, briefings and other materials.
Develop, regularly update and lead the implementation of the Cleveland Foundation thought leadership strategy, serving as the primary contact internally and with partner agencies. Vet and provide recommendations on external speaking requests and engagements align with foundation's priorities and community role.
Maintain an editorial calendar of secured and pending speaking opportunities and proactively identify support needs for success.
Actively monitor current events and civic issues on a regional and national level as well as in the philanthropic field to ensure that writing is authoritative and reflects up-to-the-minute developments; proactively identify opportunities for foundation to have a voice in relevant and timely conversations
Develop key messages for the foundation to tell our brand story and convey our strategic priorities in a compelling and engaging way for multiple audiences
Manage the development and execution of media relations plans for signature events and foundation announcements, including drafting materials and talking points, and preparing leaders for interviews.
Build and maintain relationships with key media contacts and proactively identify pitching opportunities for the foundation in local, national and trade media.
Elevate the impact of internal communications by supporting president & CEO with internal messages and ensuring that staff are engaged on key issues and initiatives.
Provide strategic guidance on communications response to reputational issues and risks.
Act as primary steward for the maintenance of the TCF crisis communications plan
Ensure business and brand strategies are consistently reinforced in communications, talking points and content.
Essential Qualifications, Credentials and Technical Skills:
Bachelor's degree in public relations, communications, marketing or related field
6+ years of professional communications or professional writing experience; agency experience is a plus
Exceptional writing skills in a broad range of styles including feature writing, speechwriting, issues management and crisis response. AP Style writing and proofreading ability required.
Experience working with and writing for an executive-level leader (i.e. public official, corporate or non-profit leader)
Demonstrated ability to write effectively for diverse audiences, including media, employees, donors, grantees, business and community leaders
Ability to produce communications in multiple formats, including print, digital, broadcast, presentations, and multimedia
Extraordinary command of the English language; well versed in AP style; penchant for accuracy, details and precision
Strategic thinking with a bias toward execution
Excellent interpersonal skills and diplomacy; strong service orientation with experience collaborating as part of a multidisciplinary team and working effectively with a diverse group of people and communities, both internally and externally
High level of creativity and flexibility
Ability to multitask, manage many projects simultaneously in a fast-paced work environment, and meet multiple deadlines
The ability to maintain confidence when working with sensitive information
Some experience working across CRM platforms including Salesforce
PAY AND BENEFITS
The foundation's compensation program estimates a minimum annual salary of $75,000 for this position, with flexibility to adjust based on the candidate's educational background, professional experience, community involvement, and overall qualifications.
The foundation offers an exceptional benefits package, including medical, dental, vision, identity theft, and life and disability coverage, a comprehensive wellness program, an employee assistance program, a fully vested 403(b) retirement plan, ten paid holidays, and, for exempt positions, 15 days of vacation and 12 sick days, prorated the first year of service based on the date of hire.
TO APPLY
If you are interested in applying for this position, please submit your resume and cover letter as soon as possible. This post will remain active until the position is filled. We regret that we cannot respond personally to each applicant.
Note:
Our flexible workplace policy provides one day of remote work per week.
Community Relations Manager
Cleveland, OH
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.
And we do it all with heart, each and every day.
Title: Community Relationship AnalystCompany: Oak Street Health Role Description:Community Relationship Analysts (CRAs) are an integral part of our broader Outreach team, which is responsible for engaging adults on Medicare in the community to help drive new patient growth.
Building relationships with community leaders to create opportunities for the Outreach team to engage adults on Medicare is a critical responsibility of the CRA.
High levels of flexibility, creativity, the ability to work well with a team, and problem-solving are required to be successful.
The CRA is also responsible for establishing and maintaining relationships with local community leaders by engaging in collaborative activities to mutually benefit the community and OSH.
Additionally, the CRA is responsible for marketing Oak Street Health to eligible adults by creating relationships with people important to our Medicare population.
Core Responsibilities:Community Outreach/EngagementResearching and understanding the landscape of influencers and community partners in your respective market.
Prospecting and cold calling to local businesses in your assigned territory, such as Senior Buildings, Libraries, Churches, Senior Groups, etc.
Impacting patient acquisition and lead generation targets for each center in your assigned territory by leveraging community relationships to engage Medicare eligible adults Working with local leaders in the community to identify opportunities to further expand & develop new channels of patient growth Collaborating Regional Partnership Manager (RPM) to build & maintain relationships with Insurance Agents (IAs) Account ManagementBuilding and nurturing relationships with local leaders (field account managers) to create long-term alliances with mutually beneficial outcomes that positively impact the communities we serve.
Acting as the point of contact for both the Outreach Team & community partners that want to engage in cross-functional initiatives Maintaining regular touchpoints and contact with key stakeholders.
Examples of items to discuss in these conversations include Reviewing weekly KPIs (new leads generated or new patients added) Updates on current status of initiatives Discuss new updates in the center (Medicare 101 Events, New Provider joining, etc.
) Overseeing cross-collaboration initiatives with key stakeholders and reviewing success of initiatives by reviewing lead generation & new patient growth Event PlanningDeveloping and managing a 6+ week forward-looking calendar of events across assigned territory with local leaders in the community Coordinating all details of the events both internally and externally to ensure that events are engaging, well attended and drive lead generation.
Clearly communicate objectives, strategy and expectations for each event with Regional Director of Growth, Outreach Managers and Outreach ExecutivesSalesGenerating field account engagement by proactively working with local leaders on community outreach opportunities Maintaining internal sales system knowledge and marketing programs by attending scheduled meetings to learn about new updates on services, workstreams, and initiatives Planning lead generation and community engagement at least 2 weeks in advance to strategically develop & maintain lead pipeline Other duties as assigned What are we looking for?We're looking for motivated people with:Previous experience in account or community engagement Comfort with cold calling and prospecting in a business to business environment Comfortable with daily accountability on key metrics, including account touchpoints, events scheduled, leads generated, and new patients added Unique ability to adapt and overcome external relationship issues for positive outcomes Ability to manage multiple projects & accounts simultaneously Ability to work proactively to generate new growth opportunities for our Outreach TeamsPublic speaking combined with strong written and verbal skills Bachelor's degree or equivalent work experience required Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) US work authorization Anticipated Weekly Hours40Time TypeFull time Pay RangeThe typical pay range for this role is:$21.
10 - $40.
90This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future.
Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be.
In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit *************
cvshealth.
com/us/en/benefits We anticipate the application window for this opening will close on: 06/18/2026Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.