Managing BrokerSkills

• Develop and maintain an acute understanding of the current real estate market including prospective opportunities, competition and potential partnerships.
• Established and built residential resale real estate concern, performing or overseeing all marketing and business-related activities.
• Provided market, financial analysis, and commercial real estate advisory and transaction management services.
• Completed all continuing education including Advanced Real Estate Law and Broker Management for renewals.
• Originate and analyze commercial real estate loan requests for purchase, refinance and construction/development.
• Promoted to Closing Coordinator providing setting and coordinating details for Closing Real Estate transactions.
• Ensured documentation of all transactions in accordance to Colorado Real Estate Commission regulations.
• Provided valuation, marketing and tenant representation services in commercial real estate.
• Managed the operation and administration of a co-owned real estate brokerage company.
• Operate independent real estate brokerage focusing on residential real estate transactions.
• Envisioned and implemented start-up real estate company in niche lakefront marketplace.
• Performed networking throughout real estate community and maintained superior public relations.
• Coordinated real estate activities to meet construction program requirements.
• Founded VerHagen Development Group which developed commercial real estate.
• Prepared contracts for and facilitated real estate transactions.
• Led real estate development affiliate of Ringland-Johnson.
• Recruited new and experienced real estate professionals.
• Developed marketing plans, sales strategies, and budgets for various real estate projects & communicated them orally & in writing.
• Handled brokerage duties including public relations; marketing, real estate transaction disputes regarding earnest money, contract terms, etc.
• Reviewed all out going correspondence and advertising to ensure office compliance with the Georgia Real Estate Commission's laws and regulations.

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• Recruited and hired top talent and delivered training to new brokers in the listing and selling of properties.

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• Revised chart of accounts and created standard financial statements and reports to present operational results at departmental level.
• Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
• Reviewed and/or prepared monthly and yearly financial statements as well as variance analysis.
• Prepared quarterly financial statements required by lender in conjunction with loan covenant.
• Prepared financial statements to determine current and future potential asset value.
• Reviewed quarterly partnership financial statements including parent level consolidations.

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• Reviewed Advertising/Marketing materials to ensure compliance.
• Oversee all trust account funds and ensure compliance guidelines as required by the NC Real Estate Commission.
• Managed brokers under my direction to ensure compliance with laws and regulations.
• Interpret and ensure compliance of fiduciary accounts with Governing Instruments, Tax and Fiduciary laws.
• Trained and mentored team members to ensure compliance with state-mandated licensing regulations.
• Create confidence in associate agents by monitoring and reviewing all contracts, addendums and closing statements to ensure compliance.

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• Provided property management, including identifying interim users, and negotiated and managed farm leases to maintain agricultural tax status.
• Core responsibilities include counseling experienced staff members, training new staff members and direction of property management division.
• Managed day-to-day operation of brokerage and developed entire infrastructure of company in a property management capacity.
• Perform certain property management tasks, including managing improvement projects and interfacing with tenants.
• Established a real estate brokerage specializing in sales and property management.
• Contracted with property owners to provide property management services.
• Coordinated and handled property management responsibilities for multiple properties.
• Solicited and procured new property management accounts.
• Developed and implemented property management division.
• Managed ESCROW accounts, Accounts Receivable and Accounts Payable for Real Estate Closings as well as the Property Management.
• Managed and ran the Real Estate Office associated with the Property Management Office which consisted of 6 agents.
• Provide real estate services/ property management to buyers, sellers, tenants, and landlords.
• Provided property management of a small portfolio of shopping centers and office buildings.
• Provide legal advice to branch offices of real estate and property management firm.
• Manage property management division of Mid Atlantic Investment Group sales and rentals.
• Manage and Train staff/agents, Sales, Property Management, Investment Strategies
• Full Real Estate Services, List, Sell & Property Management
• Created a successful resale, property management and REO business.
• Assisted owner with Property Management Trust Account.
• Licensed real estate professional responsible for the sale of residential real estate, property management and real estate counseling to clients.

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• Provided response and resolution to problems & inquiries, ensuring customer satisfaction through consistently delivering exemplary customer service.
• Implemented customer service follow-up systems to ensure customer satisfaction, which produced successful, positive referrals.
• Managed quality communication, customer service and representation for each client.
• Resolved concerns of employees and customers and ensured that excellent customer service was delivered to tenants and homeowners.
• Facilitated over 50 real estate transactions in 2012, managed all aspects of vendor relations and customer service.
• Managed broad scope of consultant activities including sales promotions, marketing initiatives, and client customer service.
• Conduct a daily cycle count and generate a report for customer service report.
• Coordinate with customer service, production, and supervisors about priority shipments.
• Provided customer service support to Clients and/or Customers regarding their Real Estate needs
• Track compliance and progress of internal operations and external customer service.
• Maintain high standards of customer service excellence.
• Perform basic customer service calls.
• Assisted realtors and mortgage brokers in their business development, troubleshooting at closings and all while providing superior customer service.
• Earned numerous industry awards for outstanding financial performance and customer service, including prestigious Century 21 President's Award.
• Broker Support Call center - Provided excellent customer service support to brokers selling products via telephone or written communication.
• Deliver world-class customer service, currently holding a 5-star rating via Zillow.
• Awarded "President's Club" honors for outstanding customer service and client satisfaction, 6 years.

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• Provide leadership and guidance over boutique brokerage with emphasis on residential properties.
• Managed single family and multifamily residential properties.
• Implement sales plan for residential properties.
• Established a full service Real Estate Brokerage Company, specializing in the sale of luxury residential properties.
• Showed residential properties and explained the features, value and benefits of available homes.
• Listed residential properties for sale for Highline Homes, LLC.

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• Produced the highest number of productive brand new agents in the company.
• Train new agents in closing and marketing concepts and techniques.
• Set record level of income from new agents.
• Conducted training classes and mentored new agents.
• Advise new agents on compliance.
• Trained New Agents in the Art of the Sales Contract.
• Designed custom plans for the individual life and health insurance market Responsible for recruiting new agents

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• Recruited, trained and directed agents in the fulfillment of business development.
• Oversee business development and growth in San Francisco marketplace.
• Created and Implemented Company's business plan, prepared budgets, designed business development strategies.
• Seek New clients to foster business development Managing the entire Sales Team.
• Provide high-level brokerage services and responsible for business development, partner relationship management as well as HR management and risk mitigation.
• Roll out strategic implementation to multiple individual and group investors, penetrating accounts through referrals, prospecting and business development.

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• Worked directly with agents, president and CEO to achieve and exceed office sales goals.
• Set and monitor sales goals for agents and loan officers.
• Managed individual and institutional investment accounts, exceeding monthly sales goals on a regular basis
• Facilitated weekly sales meetings and measured sales staff achievements and facilitated setting sales goals.
• Identified prospective customers using lead generating methods that contributed to attaining sales goals.
• Achieve territory sales goals through sharing sales ideas, providing product information, gather marketing data and offering sales support.

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• Directed sales planning and market analysis activities, including market research, competitive product evaluation and customer feedback.
• Developed marketing materials and conducted market research.
• Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.
• Expanded and strengthened existing account relationships by actively selling services based on current market research.
• Managed lead generation, follow-up, referral solicitation, and market research to identify target customers.
• Conduct market research and continuously assess market conditions to develop business strategies and generate sales.

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• Opened new office and was responsible for managing daily operations including overall profitability of operations.
• Facilitated daily operations while supervising 82 residential agents and 11 commercial agents.
• Managed the daily operations of the company, handling all aspects of contracts from beginning to closing.
• Managed the daily operations of the company, set company policies, and managed company budgets.
• Managed daily operations and a team of 22 sales agents.
• Executed daily operations of the Real Estate office.
• Tenant & Owner Relations Managed Daily Operations For 300 Plus Units Coordinated Projects with Bradley University & City of Peoria
• Oversee daily operations of business Conduct recruiting efforts Provide personalized one on one training to agents Assist agents with issue resolution

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• Coordinated various training initiatives to promote professional development and goal setting.

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• Started Venture West Realty from the ground up and managed 9 other sales agents besides myself.
• Conducted sales meetings, and training of all staff and sales agents.
• Recruited, interviewed and hired sales agents and office staff.
• Oversee licensed sales agents, leasing and marketing transactions.
• Supervised and assisted associate brokers and sales agents.
• Managed office staff and sales agents.
• Increased the sales force from 7 to 26 sales agents in a down market.
• Established monthly office objectives & goals and ensured sales agents completion of training programs.

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• Led weekly sales meetings and prepared sales reports for the business unit.
• Formatted and present weekly sales meetings, trainings, and coaching techniques to ensure top performance among agents.
• Recruited, trained and coached agents along with conducting weekly sales meetings.

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• Identified market trends prior to the 2008 crash, and established a niche real estate practice that served overburdened loan portfolios.
• Increased mortgage loan portfolio by developing business contacts, attracting mortgage customers, and completing mortgage loan processing and closing.
• Consulted portfolio clients to maximize ROI and cash flow across their loan portfolio through restructuring debt ratios.
• Managed and maintained the Cayman Loan Portfolio.

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• Define and manage the monthly and annual sales objectives for all sales personnel.
• Prepared and provided monthly, quarterly, and annual sales reports.
• Led the agents to $1.5M in annual sales.
• Top 5% in annual sales volume of all active, licensed agents.)
• Track record of annual sales exceeding $3 million per year and totaling more than 100 transactions.
• Averaged $19 Million in annual sales for the duration of the development.

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• Full service property management and leasing company executive.
• Venture West Realty specializes in Development, but does full service Real Estate.
• Managed day-to-day activities of a full service real estate company.
• Founded and manage full service commercial real estate brokerage firm
• Company grew to have 12 full service business brokers.
• Net leased 10,000 sf full service automotive shop Oak Park to Our Planet Automotive.
• Provided full service real estate brokerage services to buyers and sellers throughout Chicagoland area..

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• Developed business through customer service calls to mortgage companies title companies and various other city and county entities
• Maintained and fostered relationships with Attorneys, Mortgage representatives, Title companies, & Contractors.
• Establish and maintain excellent relationship with banks, title companies and other affiliated companies.
• Lease & Contract Abstractions: Intermediary between tenants & title companies.
• Coordinate home closings with buyers, sellers, title companies, loan officers and Realtors.
• Manage the closing process of clients, attorneys, realtors and title companies.

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• Complete Development and Implementation of Business Model and Plan for the HUD Division for the Brokerage.
• Secured contracts with Wells Fargo, Bank of America, Fannie Mae, HUD, and Philadelphia Federal Credit Union.
• Managed four agents, taught and verified adherence to HUD standards, and compliance to contract requirements.
• Coordinate property closings, overseeing signing of documents, verification of closing documents including HUD1, and proper disbursement of funds.
• Experience negotiating contracts on conventional sales along with FNMA, FHLMC and banks on short sales, foreclosed and HUD properties.
• Review HUD Statements for accuracy, ordered bid estimates and approved repairs on properties.

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• Balanced additional roles as Director of Relocation and the company Director of Sales Training providing education programs for 300 plus associates.
• Developed and implemented policy & procedures and sales training manuals.
• Performed sales training for office staff & sales agents.

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• Advocated on client's behalf to resolve complex issues in new construction, short-sale and multiple-offer situations.
• Licensed Illinois Real Estate Broker specializing in residential home sales from new construction to newly owned homes.
• Assist high end buyers in both new construction and existing construction homes/investment properties.
• Estimate market value of residential homes including new construction for leading institutions.
• Conducted new construction home sales and pricing.
• Assisted Dominion Construction as Project Manager purchasing undeveloped sites and managing all aspects of new construction.

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• Monitor market conditions to develop effective programs, capitalizing on current industry trends.
• Provide expert advice to clients regarding market conditions, prices, mortgages, legal requirements, and other related matters.
• Adapted and changed strategies to coincide with changing market conditions.
• Analyze real estate values and market conditions, perform preliminary visual inspections for local/state specifications and guidelines and assess property conditions.
• Wholesale experience Analyzed market conditions to advise customers on buying strategy Maintained a network with 18+ wholesalers and logistics companies
• Provided continuous pricing service and advised clients through analytic commentary on market conditions, news and economic data.

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• Monitor inventory levels of office supplies and materials, ordering replacements as necessary.
• Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment.

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• Managed 3 brokers responsible for in-house sales of properties developed by OBM Properties, llc.
• Affiliate Broker and CEO of OWNMUSICCITY.COM at Benchmark Realty, LLC specializing in residential and commercial Real Estate.
• Launched new Arden Village community of Regent Homes, LLC.
• Served as co-owner of East Coast Media Group LLC, opening franchises in Greensboro NC and Charleston SC.
• Researched and negotiated on behalf of clients in Real Estate transactions and created an LLC to purchase and fully renovate properties.
• Provide marketing services for properties owned and developed by LandMAX Properties, LLC.

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• Handle the day-to-day operations of each property, including income, expenses, and escrow management.
• Direct the day-to-day operations of a full-service Real Estate Brokerage.
• Managed day-to-day operations of the Commercial Real Estate office.

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• Managed site location and contract negotiations for retail and office locations in Washington, Utah, Oregon, and Nevada.
• Led property showings, contract negotiations, and the collection, receipt, and processing of rents.
• Navigated appropriate parties through property contract negotiations, inspections and appraisals.
• Coordinated all contract negotiations and resolved problems.
• Completed extensive contract negotiations & executions.
• Contract negotiations and client representation.

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• Assigned BPO's to a certified agent qualified in broker price opinions for less than or equal to the company price.
• Provided Property Evaluation Services (BPO's) for companies nationwide.
• Completed approximately 30 BPOs weekly to assist banks in determining the value and repair cost associated with selling bank owned properties.
• Performed several comparative market analysis assignments including BPO's for national lenders.
• Provide CMA's, and BPO's assist in appraisals and surveying, provide complete concierge and relocation services.
• Build relationships with Mortgage Providers and Loss Mitigation Representatives to complete Broker Price Opinions (BPO).

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• Negotiated and completed sales contracts, leases, land contracts, management contracts, and rental agreements.
• Review sales contracts to ensure contracts are in compliance with Illinois real estate law.
• Negotiate sales contracts on behalf of private and institutional investors.
• Assist clients with property sales and development Preparation of legal documents including listings and sales contracts.
• Developed new business opportunities, negotiated real estate sales contracts, addendums and lease agreements.
• Proved highly proficient in conducting property research, investment analysis, lease/sales contracts, and mass/targeted marketing campaigns for commercial listings.

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• Created and implemented training programs and office systems to increase production 50%.
• Implemented successful training programs designed to help agent increase their sales output.
• Identify and evaluate 3rd party training programs for agents.
• Designed training programs, including mortgage product knowledge.
• Pursued continuing education and training programs to continue professional development.
• Introduced training programs that enhanced employee performance and helped build a motivated workforce.

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• Worked closely with marketing and advertising team to promote homes through MLS and online sites.
• Created and managed all advertising: fliers, brochures, web-site design, MLS input.
• Use ARMLS, FLEXMLS, and spreadsheet databases to input and collect data.
• Created new Application engine to process new XMLS from this external source.
• Monitored all MLS listings for accuracy.
• Created and maintained accurate MLS listings as well as developed and distributed unique advertising materials.

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• Trained office staff in IT operations including web applications, desktop and mobile end user support.
• Managed and maintained a large logistics office staff; including bookkeeping and secretarial duties.
• Manage office staff, recruiting agents, training classes, and sales meetings.
• Handled conflicts and disagreements between agents, clients, and office staff.
• Recruited, interviewed, hired, directed and supervised agents/office staff.
• Interviewed and trained all new hired office staff & Realtors.

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• Develop all sales related targets and initiatives for market share growth using the latest technology to measure key performance indicators.
• Focused upon business plan analysis, brokerage model, profit and loss statements, accountability, and market share.
• Managed all activities related to gaining market share, and meeting sales quota.
• Garnered 5% market share while training and mentoring 3 brokers.
• Identify and implement processes which result in market share growth.
• Increased market share by 1% within a year.

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• Manage & opened a new office comprised of 9 Rental & Sales Agents with partners.
• Opened New office, managed office, hired agents, cultivated market
• Opened two new offices in Birmingham.
• Recruited 14 agents to new office.
• Opened new office in Williamsburg for Virginia Beach company.

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• Meet new clients and make sure they receive the absolute best experience possible when buying or selling a home.
• Sell homes and condominiums, develop new clients, find financing and work with home builders.
• Acquire new clients, cross sell, bind policies & obtain new appointments with companies
• Displayed exceptional sales acumen by discovering new clients through systematic marketing, networking and client development techniques.
• Created powerful communication collateral and delivered high-impact presentations; transformed business development efforts, penetrated decision makers and captured new clients.
• Lead business development, actively soliciting new clients with strategic marketing, advertising and networking.

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• Analyzed market trends to determine competitive market price of residential homes for sale.
• Compare a property with similar properties that have recently sold, in order to determine its competitive market price.
• Researched competition and implemented business prospecting and marketing strategies that resulted in salessuccess in a highly competitive market.

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• Developed company website & strategic marketing programs to maximize technology offerings.
• Updated company website with REALTOR information.
• Created own company website using Publisher.

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• Direct, coach and train a team of 4 cross-functional human resources/process professionals and provide continuous performance and process improvement.
• Managed all financial broker relations, business development, marketing, production, human resources, and administrative affairs.

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• Represented sellers in the real estate sales process by preparing documentation, marketing/listing the property and handling negotiations with prospective purchasers.
• Re-organized management team and developed sales process that generated $6,000,000 additional revenue.
• Work closely with company executives to identify new business opportunities and routinely participated in the sales process.
• Managed entire sales process from prospecting through delivery and product application.
• Managed all information/records processing to facilitate sales process.
• Maintain model homes and completed inventory to franchise management standards Accomplishments Plus 1 goal attainment Skills Used -Sales process and persuasion.

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• Recognized as a valued and well-respected leader to sales staff on all facets of real estate sales and business operations.
• Core Functions: Ensure that business operations run smoothly and efficiently.

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• Researched, negotiated, and implemented CRM Systems and Comparative Rating Systems: Systems are currently in place running collaboratively.
• Maintain a robust Customer Relationship Management (CRM) program.
• Selected and implemented solution for CRM, web site solution and lead generation platform.
• Documented and managed self-generated portfolio tracking sales cycle within CRM database.
• Maintained database and communicated to senior prospects through CRM application.
• Manage pipelines, CRM input, and implemented drip campaigns to introduce new recruits to the ICA brand and platform.

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• Establish and maintain corporate client relationships.
• Developed strong client relationships during a challenging economic real estate marketenvironment.
• Foster client relationships through evaluation of client portfolio, asset allocation and suitability needs offering consultative recommendations and solutions.
• Leveraged various strategies to facilitate profitable executions and successfully managed and cultivated client relationships to ensure long-term growth.
• Served as outside broker liaison for maintaining client relationships and arbitrated customer conflicts regarding market or service dissatisfaction.
• Maintained existing accounts and cultivated new client relationships by fostering trust, persistence and solidifying those relationships.

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• Reviewed source documentation for legal requirements in order to process items.
• Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
• Educated and advised clients on price, legal requirements and market conditions.
• Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
• Followed up on all activities and legal requirements associated with closing the sale.
• Reviewed contracts for sale for compliance with fiduciary and other legal requirements.

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• KEY ACCOMPLISHMENTS: Facilitated the office merger of RE/MAX Preferred into RE/MAX Select.
• Transferred to Re/Max Real Estate Group within 3 months due to Connections merging with Re/Max Real Estate Group.
• Top achiever in real estate having worked previously at Re/Max Gold and Folsom Lake Realty prior to starting own brokerage.
• Achieved the highest commission per agent for a RE/MAX office in Colorado for one year and three times for Boulder County
• Elected to RE/MAX International's Renowned Properties Board, 2004 - 2006.
• Developed into a real estate franchise opportunity like C-21 or RE/MAX under FTC guidelines for offering Franchises.

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• Maintain knowledge of real estate law, local economies, fair housing laws, types of financing options.
• Maintain knowledge of real estate law, local economies, and financing options available.
• Maintain knowledge of real estate law, local economies, fair housing laws, financing options and government programs.
• Assisted clients by maintaining a thorough knowledge of real estate, local economies, and fair housing laws.
• Maintain knowledge of real estate law, local economies, types of available mortgages.

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• Contracted with and supervised independent contractors, including electricians, plumbers, painters, handymen, and other trades.
• Manage the hiring process of all independent contractors and employees.
• Supervised seasonal staff of four independent contractors.
• Operated as an independent contractor conducting field events for salaried Redfin Agents clients.
• Demonstrated the ability to independently motivate and manage myself in order to build business as an independent contractor.
• Work as an independent contractor and performed property preservation inspections on properties going through foreclosure and submitted information to financial institutions.

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• Conduct all recruiting, hiring, training and support for mortgage brokers and office personnel.
• Managed, recruited and trained new and experienced residential and commercialagents and office personnel.

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