Managing member job description

This position will be based out of Best Buy Health's Novi, Michigan location. The person who fills this role will must be within a commutable distance to the Novi MI office.
ABOUT THE TEAM

The Virtual Care Sales Operations Team owns the Quote to Cash process and ensures data, analytics, contracting, member management and reporting all work efficiently and effectively to support sales, make sound business decisions, and increase the revenue potential of the Organization. The Order Administration Team is initial step in member onboarding, maintaining member data and updating authorization information.

ABOUT THE JOB

The primary purpose of the Member Management Specialist is to accurately and efficiently enter partner member data into Best Buy Health's database with speed while maintaining a high level of communication ensuring compliancy. Success in this role is measured a) by the accuracy and speed of entering member data, b) the ability to successfully resolve onboarding issues in a timely manner and c) validation of data entered against the original request within the contracted timeframe.

RESPONSIBILITIES

* Manage and process incoming referrals with speed and accuracy within required deadlines
* Maintain a high level of communication both internally and externally
* Verify and/or request client eligibility and/or authorizations from partner agencies
* Troubleshoot, audit, update, and retrieve data, within a specified timeline as required by contract
* Update patient accounts utilizing data and/or documentation received
* Interpret, analyze, verify and enter data accurately in the computer system to ensure data integrity
* Understand and comprehend different partner requirements & protocols, as well as be able to determine that documentation is within compliance
* Store correct information in the desired database locations
* Maintain confidentiality regarding patient information
* Communicate as necessary with patients and/ or referring agencies via inbound and outbound phone calls, as well as written documentation
* Other duties as assigned

QUALIFICATIONS

Education: High school diploma or GED required

Experience:

* Data Entry experience preferred

Knowledge/Skills/Abilities:

* Typing between 40-60 words per minute
* 10-key by touch
* Basic Microsoft Word, Excel and Outlook

Personal Attributes:

* Ability to handle routine and repetitive tasks at varying pace
* Strong customer service skills
* Ability to maintain composure in stressful situations
* Pleasant phone manner
* Strong work ethic with proven dependability
* Deep compassion with empathy for the older adults, physically and medically at-risk individuals highly desirable
* Excellent verbal and basic writing skills

The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. The Team Member will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.
Responsibilities & Competencies

HEARTS

* Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs.

* Asks open-ended questions to learn about customers' project needs and escorts them to the desired product's location.

* Engages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor.

HANDS

* Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision.

* Lift boxes from the truck and receiving area, place, and arrange items on shelves and racks. Required to enter and exit truck beds to remove freight. Unloads freight from the truck and sorts it according to company procedures. Move product from delivering truck to sales floor as needed.

* Stocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.

* Maintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency.

MINDS

* Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other events.

* Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand.

* Works to minimize shrink in the store by following proper policies and procedures including, but not limited to, cutting counter accuracy, remnants, damages, and inventory management.

INSPIRE

* Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.

* Works with Store Management and other Team Members on projects in a friendly and professional manner.

* Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

* Ability to work with customers and team members

* Ability to maintain a safe work environment

* Ability to interact collaboratively with others

* Ability to get work accomplished through others

* Ability to communicate effectively in a group environment

* Ability to work a varied schedule based on business needs

Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Please contact your manager if you have any questions regarding the limitations on the duties you can perform.

Physical Demands

* Stand during an entire shift (other than normal break time).

* Continuously walk around all areas of the store throughout shift.

* Read written instructions, reports, and other information on paper and computer screens.

* Orally communicate with customers and other team members on consistent basis throughout their shift.

* Input data on computer keyboard and handheld units.

* Use 2-way radios (hear incoming messages and provide verbal response).

* Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floor.

* Lift, place, and arrange items on shelves and racks.

* Bend down and reach above head.

* Climb and descend ladder.

* Individually lift up to 50 pounds unassisted, and group lift +50 pounds up to -97 pounds (lifting 2lbs on a constant basis, 10lbs on a frequent basis).

Expected Availability

Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays. Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Hours are scheduled according to needs of the store and the team member's availability. Relocation may be required for career progression.

Experience

Experience

Minimum - No experience required

Preferred - 1-3 years previous experience in a customer centric environment

This position will be located at:

4143 Tamiami Trl S Bay 20 Venice, FL 34293-5110

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.

The successful candidate must have a friendly disposition and enjoys being in a team atmosphere. The Document Management Team Member is responsible for the procurement and assignment of documents for both the pharmacy and nursing departments. The Document Management Team Member must have a solid work ethic, be highly organized, and must have excellent written and oral communication skills.
Reports to : Clinical Quality and Document Assurance Manager

Job Location : New Providence, New Jersey

Summary of Key Job Functions:

1- Use CPR Document management system

•Fax/email documents that require signatures

•Phone calls in 48 hours to confirm receipt

•Includes all NY, NJ, and PA physician orders/prescriptions

•Tracking all documents: (Prescriptions, Physician orders, Lab Orders)

2- Follow up on documents not returned

•Timeframe criteria includes 1 week with calls and resending to physicians' offices

•Follow up with sales representatives and clinical teams as required

3- Scan all documents and attach to patient record in CPR record management system (NJ only including enteral)

•Ensure placing and correct naming of the documents

•Attach documents from other sites when needed

4- Confirmation of IV delivery tickets for BHI, NY, NJ, PA.

•QA for signatures and dates

5- Confirm Enteral department delivery tickets for CPR+ patients

6- Reports and Tracking for returned delivery tickets and signatures

•Follow up with Operations to obtain signed delivery tickets

Requirements

•Minimum education of a high school diploma or equivalent is required

•Healthcare service experience is a major advantage.

•Must have good communication skills: Telephone, email, and interoffice communications.

•Must have good PC skills, especially with the Microsoft Office suite of products: Word, Excel and PowerPoint.

•Knowledge of CPR + is preferred.

ESSENTIAL JOB FUNCTIONS:

•Arrives at workstation at scheduled start time prepared to work and does not leave workstation until scheduled end time.

•Demonstrates a "team" philosophy in daily operations and problem solving methods.

•Is aware of, and complies with, with all federal and state regulatory agencies as instructed by the company (i.e., Accreditation Bodies)

•Is aware of the surrounding physical environment to ensure a safe work environment.

•Arrives at all scheduled meetings on time and is prepared to participate.

•Participates in mandatory annual in-services and HIPAA training

•Reports any potential HIPAA infringements to the Privacy Officer

•Incorporates company or departmental changes effectively

•Keeps all patient information confidential, in accordance with company procedures and HIPAA regulations.

•Keeps all financial information confidential, in accordance with company policy.

•Consistently demonstrates a positive attitude, and gets involved in PromptCare's employee activities.

Other Duties as Assigned

•Perform other duties as assigned

•Able to work longer than normal hours with little or no notice, as needed

•Attend staff meetings and teleconferences as needed

•Ability to lift a minimum weight of 35 pounds, and able to perform repetitive standing, sitting, stooping, walking, stretching, reaching, typing and use full range of body motions

•Understand and follow PromptCare's employee policies and procedures

Benefits & Perks

•Competitive Salary

•Comprehensive Health and Prescription Drug Plan

•Dental Care Plan

•Vision Care Plan

•401(k) plan (discretionary)

•Company-provided standard life insurance with optional employee-paid buy-up options

•Accidental Death and Dismemberment Insurance

•Vacation, Sick and Personal days, and paid holidays

•Company-paid long-term disability, and optional employee-paid supplemental benefits

•Referral bonuses

•Plum Benefits Discount Ticket Program

•Lunch & Learn Programs

•Employee Recognition Program

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.