Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible.
Shared Imaging is looking for a Full Time Regional Operations Supervisor in Northern California (Bay Area).
The ideal candidate must possess:
Effective organizational and interpersonal skills, ability to communicate and manage at all levels of the organization.
Strong problem solving and critical thinking skills.
Formal process and quality management training such as lean six sigma.
A solid understanding of P&L reports and the drivers behind profitability.
A positive track record of B2B customer engagement and management, preferably with healthcare providers.
Experience creating and cultivating engaged, self-directed teams.
Above average skill-level with Microsoft Word, Excel and PowerPoint
Education, Experience and Travel
Bachelor's degree minimum
Knowledge of the US healthcare industry, diagnostic imaging trends and technology, along with imaging safety knowledge
Graduate of an approved radiology technology program and is registered by ARRT, NMTCB, or ARMRIT required. Licensure from the state of California is preferred.
Minimum of 2-3 years as a technologist required. MRI experience preferred.
Imaging Management experience required (Supervisor, Manager or Director, 2-5 years preferred).
Work from home, with overnight travel (5-7 nights/month).
Must be willing to travel the following areas: San Francisco, San Rafael, Vallejo, Roseville, Walnut Creek and San Jose.
Must reside within the Northern California area: Bay area or other surrounding areas
We value our employees, and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work!
Health, dental, and vision insurance
Company paid dental (with applicable health plans)
401k matching
Employee Assistance Program
Company sponsored and voluntary supplemental life insurance
Voluntary short term / long term disability options
Flex PTO & paid holidays
Company swag
Health club reimbursement
Wellness program with generous incentives
Employee recognition programs
Referral bonus program
Job training, professional development, & continued education
The annual salary range for this role is $145,000 - $155,000/year, with a variable bonus, based on performance. Base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. This position is also eligible for a performance-based merit increase annually. Candidates will be assessed and provided offers against the minimum qualifications for this role and their individual experience. This role will also include an annual bonus that is paid biannually, with a car allowance, milage reimbursement, and stipend for home internet.
We require that all Shared Imaging LLC employees have a completed background check and drug screen on file.
Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.
$145k-155k yearly 4d ago
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Team Lead, Scientific Data Workflow Automation
Tetrascience, Inc.
Remote job
Who We Are
TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes.
TetraScience is the category leader in this vital new market. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience Newsroom
In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective.
It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day.
What You Will Do
Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data
Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products.
Support pre-sales in designing and scoping technical projects
Run the agile development process: standups, planning, refinement, and delivery meetings
Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating
Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment
Deliver complex, high-quality client projects quickly
Provide product feedback and help engineers turn projects into core product improvements
Self-start and make progress in the face of ambiguity and conflicting requirements
Work with a geographically dispersed team, in various time zones (especially EMEA)
Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback.
Mentor engineers towards leadership and grow the team's capabilities
What You Have Done
8+ Years of experience in Python with a focus on data
3+ Years of experience in Life Sciences or with scientific data
3+ Years of experience managing multiple simultaneous projects
Experience leading and coordinating teams of engineers across diverse projects
Experience estimating complex software projects and being accountable for delivery
Expertise in SQL, RDS, and associated technologies
Excellent communication skills, including technical writing
Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus
Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus
Benefits US
100% employer-paid benefits for all eligible employees and immediate family members
Unlimited paid time off (PTO)
401K
Flexible working arrangements - Remote work
Company paid Life Insurance, LTD/STD
A culture of continuous improvement where you can grow your career and get coaching
We are not currently providing visa sponsorship for this position
#J-18808-Ljbffr
$60k-116k yearly est. 2d ago
Team Lead, Scientific Data Workflow Automation
Tetrascience
Remote job
What You Will Do
What You Will Do
Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data
Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products.
Support pre-sales in designing and scoping technical projects
Run the agile development process: standups, planning, refinement, and delivery meetings
Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating
Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment
Deliver complex, high-quality client projects quickly
Provide product feedback and help engineers turn projects into core product improvements
Self-start and make progress in the face of ambiguity and conflicting requirements
Work with a geographically dispersed team, in various time zones (especially EMEA)
Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback.
Mentor engineers towards leadership and grow the team's capabilities
What You Have Done
What You Have Done
8+ Years of experience in Python with a focus on data
3+ Years of experience in Life Sciences or with scientific data
3+ Years of experience managing multiple simultaneous projects
Experience leading and coordinating teams of engineers across diverse projects
Experience estimating complex software projects and being accountable for delivery
Expertise in SQL, RDS, and associated technologies
Excellent communication skills, including technical writing
Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus
Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus
Benefits US
Benefits US
100% employer-paid benefits for all eligible employees and immediate family members
Unlimited paid time off (PTO)
401K
Flexible working arrangements - Remote work
Company paid Life Insurance, LTD/STD
A culture of continuous improvement where you can grow your career and get coaching
We are not currently providing visa sponsorship for this position
#J-18808-Ljbffr
$60k-116k yearly est. 4d ago
Distinguished Red Team Operator
Verizon 4.2
Remote job
When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing...
The Verizon Cyber Security (VCS) organization enables the business by protecting assets and information across Verizon networks, infrastructure and applications. VCS integrates cybersecurity governance, policies, technologies and operations across Verizon, and works to incorporate security into the design of technology systems and services.
Verizon Cybersecurity (VCS) is looking for a Senior Red Team Operator to join our Enterprise Red Team. You will be responsible for leading and participating in the design and execution of red team campaigns testing, measuring, and improving people, process, and technology. Red Team campaigns are objective based security testing for Verizon, covering multiple types of targets. Successful applicants must be capable of evaluating environments, applications, systems and processes to discover weaknesses and leverage those discoveries into actionable real world attack strategies.
The successful candidate will possess an effective aptitude in thinking like an adversary, security of operating systems, networking and protocols, firewalls, databases and middleware applications, forensics, scripting and programing, phishing, and the ability to mentor and lead junior technical testers and effectively translate highly technical information to internal customers in a way that supports VCS and broader Verizon goals.
Leading and executing full-spectrum Red Team engagements, encompassing adversary emulation, social engineering, and the development of techniques to evade EDR and other controls.
Ingesting and operationalizing Cyber Threat Intelligence to create realistic, procedure-level emulation plans mapped to the MITRE ATT&CK framework.
Architecting, developing, and maintaining custom offensive tooling, scripts, and methodologies to enhance the VCS Red Team's operational scope and efficiency.
Navigating complex, ambiguous operational environments, translating broad strategic goals into concrete execution plans with minimal oversight.
Driving cross-functional security initiatives, setting operational principles and leading the execution of significant goals that impact multiple business areas.
Safely configuring and deploying advanced attacker TTPs within live environments, ensuring rigorous testing without disrupting business continuity.
Providing expert technical mentorship to team members regarding offensive campaigns, vulnerability analysis, OPSEC, and professional development.
Acting as a primary Subject Matter Expert regarding security vulnerability impact ratings, offering guidance on the severity and implications of specific exposures.
Communicating complex risk scenarios to technical staff, executive leadership, and legal counsel, clearly articulating both the technical findings and the strategic impact.
Producing high-level documentation and presentations, bridging the gap between technical exploitation details and executive risk management.
Delivering pragmatic, actionable remediation guidance, helping the organization prioritize fixes based on realistic risk assessments rather than theoretical severity.
What we're looking for...You'll need to have:
Bachelor's degree or four or more years of work experience.
Six or more years of relevant work experience required, demonstrated through work experience and/or military experience.
Six or more years of direct offensive security experience, specifically leading engagements in Adversary Emulation, Adversary Simulation, Threat Emulation or Threat Simulation.
Even better if you have one or more of the following:
Implementation-level familiarity with modern exploitation, including buffer overflows, heap spraying, ROP chains, and logic flaws.
Deep knowledge of Operating System internals (Windows, Linux, mac OS) including memory management, process injection, API hooking, and kernel-level structures.
Proven ability to modify TTPs to evade modern EDR/NDR/XDR solutions and bypass security controls like AMSI and ETW.
Advanced proficiency in reading and modifying code in languages such as C#, C/C++, Go, or Java for the purpose of exploit development and custom tooling.
Thorough understanding of network protocols, with the ability to design covert command-and-control channels that blend with legitimate traffic.
Expertise in Active Directory and Azure AD attacks, including advanced techniques like Kerberoasting, DCSync, Golden Ticket, and identity federation exploits.
Solid understanding of cloud-native environments, specifically containerization platforms (Docker, Kubernetes) and major cloud infrastructure (AWS, Azure, GCP).
Advanced industry certifications such as OSEP, OSED, GXPN, CRTO, or OSCP/OSWE.
A track record of continuous evolution, demonstrated by participation in CTFs, contributions to open-source security tools, or speaking at industry conferences.
Fluency in Blue Team processes and technologies (SIEM logic, threat hunting, SOC triage) to better simulate realistic threats and provide actionable feedback.
Demonstrated proficiency in scripting and automation (Python, Bash, PowerShell) to develop custom offensive security tooling and bypass security controls.
A degree in a technical field.
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be working In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.Scheduled Weekly Hours40Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
$40k-52k yearly est. 1d ago
Project Management Support Supervisor (REMOTE)
Niagara Water 4.5
Remote job
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Project Management Support Supervisor (REMOTE)
The Project Management Support Supervisor is responsible for providing analytical support of line operations throughout all of Niagara's production facilities. This is achieved while working with a team of technicians and vendors to identify and act upon opportunities to improve current systems within the organization. In addition, the Project Management Support Specialist and a team of technicians will work with plant maintenance teams to work on and complete line rebuilds/overhauls annually and in within schedule.
Essential Functions
Analytical Support of Line Operations throughout all Niagara Plants
Utilize system tools to analyze efficiencies of current line operations
Identify high-level risk areas within each line by site
Encourage root cause corrective action
Develop automated reporting tools for management team - at each site and corporate office
Working with Vendors in Enhancing Current System Infrastructure
Identify opportunities within current systems
Work with Vendors to determine compatibility with Niagara systems
Provide recommendations to senior staff of appropriate enhancements
Negotiate with Vendors on contracts and service agreements
Project Management
Operate as on site leader during projects (primarily annual overhauls)
Manage and supervise 4 department mechanics and work with entire plant maintenance team
Be responsible for all technical issues related to project
Be responsible for all vendor issues related to project
Handle all personnel issues with management and HR support
Serve as liaison between plant management and department management
This function represents 75% of department responsibilities
Training Development
Develop SOPs and job aids through observation and analysis
Utilize technician expertise to disseminate individual knowledge throughout department and company
Work with site specific leaders in resolving system obstacles
Create and maintain communication channels for better information flow -- Communicate relevant information to all major customers and stakeholders
Special Assignments
Execute various tasks that may not fall under scope of any other department employee
Examples from the past year: setting up new vendors, coordinating special equipment transfer, assisting in meshing operational functions with AR, observing and altering maintenance practices, analyzing department financial impact on Niagara, attending factory acceptance tests to commission new equipment for shipment, supervising five mechanics on diagnostic visits, and calculating various data based on minimal initial data, etc.
Travel Requirements: Approximately 100% of the year
Travel includes both domestic and international travel. The incumbent will need to maintain the ability to travel domestically and internationally as a condition of employment.
This position requires the incumbent to possess and maintain a valid drivers license.
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.
Competencies
Microsoft Office Applications - Word, Excel, Access, PowerPoint, Outlook, Visio, etc.
Able to translate data into recommendable actions to senior staff
Strong analytical and problem solving skills
Self-Motivated with a proven record of taking the initiative
Able to work with minimal supervision
Detail-Oriented with Excellent Oral and Written Communication Skills
Able to execute tasks in a very dynamic and ever-changing environment
Exercise sound judgment and ability to work effectively with a diverse workforce
Qualifications
Minimum Qualifications:
2 Years - Experience in Field or similar manufacturing environment
2 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Experience in Field or similar manufacturing environment
4 Years - Experience managing people/projects
*experience may include a combination of work experience and education
Education
Minimum Required:
Bachelor's Degree in Business Administration or other related field
Preferred:
Master's Degree in Business Administration or other related field
Typical Compensation Range
Pay Rate Type: Salary$71,314.38 - $103,405.86 / Yearly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family:
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Paid Time Off for holidays, sick time, and vacation time
Paid parental and caregiver leaves
Medical, including virtual care options
Dental
Vision
401(k) with company match
Health Savings Account with company match
Flexible Spending Accounts
Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members
Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements
Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan
Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.
Tuition reimbursement, college savings plan and scholarship opportunities
And more!
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* *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.
Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
$71.3k-103.4k yearly Auto-Apply 17d ago
Records & Document Mgmt Supervisor - Job #1011
North County Regional 3.8
Remote job
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
SCOPE: General oversight of the organization's records and documents management system and department.
SUPERVISION: Works under the supervision of the Senior Manager Facilities Services and Records Management. Provides supervision to support staff (Office Assistants).
EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added).
1. Provides leadership in accordance with the Agency's mission, vision and core values.
2. Administration of the Document Management Application.
3. Oversees all aspects of the Records and Document Management Department. Proper oversight of the scanned document quality within the organization.
4. Review scanned materials for quality and proper categorization - adjusting as necessary.
5. Implementation of processes and procedures to adhere to the laws and regulations in relation to Privacy Compliance.
6. Oversee the equitable assigning of tasks and the completion of the daily work by the support staff.
7. Assigns, reviews, approves the work of unit staff members, addresses performance concerns, hires, trains, directs, and evaluates unit staff.
8. Produce and maintain reports, correspondence, and various tracking logs as needed.
9. Design, create and implement any new process changes for special projects and new requirements as needed.
10. Collaborates and coordinates with a variety of departments including but not limited to: Case Management, Office Services, Community Services and Accounting.
11. Other managerial tasks as needed.
EMPLOYMENT GUIDELINES
Knowledge and Skills:
Ability to manage time and prioritize workflow, highly motivated and deadline driven
Ability to adapt to rapidly changing organizational and business issues is required
Ability to take direction and work collaboratively with other departments throughout the organization
Ability to interpret and explain written data to a wide range of audiences. Must have excellent verbal and written communication skills.
High standard of attention to detail
Intermediate MS Office skills to include Word, Excel, Outlook, PowerPoint and Access
Experience in utilizing a document management application
Supervision of staff preferred
Education and Experience:
Minimum five (5) years of experience performing administration, troubleshooting or support of business systems or applications.
Minimum two (2) years' experience in a supervisory position required or
Five (5) years of managing special assignments and projects can be substituted for supervisory experience.
A valid California Driver's License or acceptable substitute is required for this position.
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Participate in the Tuition Reimbursement Program
Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays - NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid - remote option (after 90-days continuous employment, at manager/supervisor's discretion)
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is exempt. Regular Salary - $85,257.00 - $116,021.90
Base Pay Rate / Salary Range Information
The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
$85.3k-116k yearly Auto-Apply 37d ago
Supervisor, Workforce Management
Shpca Scan Health Plan
Remote job
Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.
Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.
Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.
At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.
Job Description:
The Job
Ensures that supported departments' service level requirements are achieved through resource and schedule optimization, forecasting, capacity planning, and real-time performance monitoring, and data analytics.
You Will
Supervises members of the Workforce Management team. Monitors team members' attendance and schedule adherence and adjusts staffing to ensure adequate coverage.
Working with workforce managementmanager to prioritize and assign activities to team members. Be primary back-up to senior workforce analyst role which is responsible for forecasting and capacity planning including documentation and analysis.
Communicating job expectations with focus on accuracy, productivity, and continuous improvement. Planning, monitoring, and appraising job results.
Train, coach, and develop personal growth opportunities for direct reports.
Initiating, coordinating, and enforcing systems, policies, and procedures.
Providing excellent service to and collaborating with internal customers to meet the needs of internal customers.
Be a subject matter expert (SME) of policies, processes, software, role responsibilities, metrics, reporting, etc. involving the workforce management team.
Generate any needed reporting and analysis to support internal customers and management.
Supports management decision making through data reporting and analysis. Report design and generation to provide real-time and historical tracking/trending, and forecasting.
Determines daily and interval staffing requirements, analyzes current workload trends and optimizes schedules to efficiently and effectively staff internal customers' call centers.
Monitor and analyze various real-time production performance measurements.
Providing immediate feedback to management about concerning workload and staffing variances and executes the appropriate recovery actions.
Adjusts staffing, call delivery and skill as required to achieve optimization.
Evaluates and processes all schedule adherence exceptions through the Workforce Management System.
Schedules and monitors all required training for team.
Schedule staff meetings, performance discussions and other off-phone activities.
Ensures all related databases and tables are promptly and accurately updated and provides analytical support for special projects.
Coordinates with IT and workplace services to ensure system access, workspace and equipment requirements are met.
Supervises/Manages Others (i.e. hires, performance reviews, corrective action, etc.)
We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
All other duties as assigned.
Your Qualifications
Bachelor's Degree or equivalent experience.
3+ years of equivalent workforce mgmt supervisory experience in a call center setting.
Preferred: 5 years' workforce management experience including forecasting and capacity planning.
Preferred: Call Center experience in a healthcare, Medicare Advantage plan, or customer service-related field is preferred.
Preferred: 2-3 years of related experience.
0-1 years of leadership experience.
Technical expertise.
Leadership- Basic skills to develops others.
Problem Solving - Basic problem-solving skills.
Communication - Good communication and interpersonal skills
Proficient in MS Office, PowerPoint, and Excel.
Excellent verbal and written communication skills including documentation
Strong data analytic skills combined with attention to detail.
Proficient software skills of workforce management software (such as Verint and Nice with preference for Aspect), Telecom (such as Avaya and Vonage with preference for Genesys), and Microsoft Office including Excel.
Ability to always maintain a calm demeanor, including during highly charged. situations.
Demonstrated critical thinking and problem-solving skills.
Flexibility to adapt to change and ability to drive change management.
What's in it for you?
Base salary range: $80,300 to $116,197
Work Mode: Mostly Remote, with occasional out of town travel.
An annual employee bonus program
Robust Wellness Program
Generous paid-time-off (PTO)
Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
Excellent 401(k) Retirement Saving Plan with employer match and contribution
Robust employee recognition program
Tuition reimbursement
An opportunity to become part of a team that makes a difference to our members and our community every day!
We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!
At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.
#LI-JE1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Working with our business partners to create, improve and sustain industry and infrastructure. Orbital Engineering has been driven by this core purpose for more than 50 years - energizing Orbital team members and helping our clients solve challenging and complex problems with innovative engineering, inspection, and construction solutions. Orbital team members are guided by the fundamental beliefs of building trusted relationships, personal accountability, innovation, and excellence in everything we do. Orbital is looking for others to join our team to continue activating our purpose and embrace our values.
Orbital Engineering, Inc. is currently seeking a Project ManagementSupervisor or Manager to support Substation Engineering & Design projects in a REMOTE WORK position and be available for occasional travel as needed. This Project Management role will directly report to the Director of Substation Engineering. We are focused on candidates who have an extensive ENGINEERING AND/OR UTILITY background. This role has the ability for a candidate to be placed at the Project ManagementSupervisor or Manager level, based on the candidate's level of education and experience.
The ideal candidate will possess excellent leadership skills, written and oral communication skills, customer service skills, and the ability to establish and maintain cooperative and effective working relationships with others. Orbital culture values safety, communication, accountability, professionalism, integrity, and respect.
Responsibilities include but are not limited to:
* Lead the project management team in the planning and organization of project logistics, problem solving, and processes to drive team and ensure full team engagement and successful project delivery.
* Lead projects with overall accountability for scope, budget, and schedules with varying degrees of complexity and risk.
* Responsible for obtaining complete project scope definition and develop Proposal with assistance of project team.
* Develop communication plan and ensure appropriate levels of communication with stakeholders.
* Manage project scope, budget, and schedule for projects and ensure projects are delivered on time and within budget constraints.
* Serve as primary point of contact with client for planning, RFP, scope management, finances, contracts, and schedules.
* Manage stakeholder expectations for project delivery, facilitates transparency and adaptation, and communicate how projects drive value for the business.
* Regularly utilizes Client proprietary software packages or equipment to complete daily responsibilities in the engineering design workflow process.
* Apply organization and leadership skills to ensure internal and external resources work together to meet project objectives.
* Develops/manages project budget as well as approval of invoices, vendor proposals, scope revisions, etc. Develop project forecasts and revises project budgets and forecasts as necessary.
* Ensure project tracking system is updated with project notes, accounting information, billing information, billable status, etc.
* Creates, delivers, and implements project change approach, strategy, and plan.
* Utilize enterprise resource planning functions to control project metrics.
* Track and manage risks, issues log, and lessons learned in addition to implementing mitigation strategies.
* Completes quality assurance practices on team deliverables to validate high quality deliverables.
* Work is primarily remote but fieldwork may be needed throughout the design, construction, and quality assurance process. Some office work may be required as needed.
* May occasionally enter energized extra-high voltage substations up to 745kV and will need to coordinate with appropriate utility personnel throughout fielding activities within this location.
* Must be willing to travel overnight or for extended periods of time, based on project assignment, estimated at 20 percent.
Minimum Requirements:
* Minimum of seven (7) years consulting and client management experience
* Minimum of seven (7) years of relevant industry experience
* Minimum of seven (7) years project management experience
* Knowledge and experience with project management principles and processes
* Strong leadership and communication skills
* Proficient with Microsoft Office software applications
* Familiar with Safe Work Practices and PPE applications
* Ability to work from home & an office setting, as required.
* This position requires the ability to pass a post-offer drug (including marijuana) and alcohol test in compliance with Federal regulations and is also subject to random testing as a condition of continued employment.
Preferred Qualifications:
* Knowledge of the electric utility industry
* Previous experience in a leadership role
* Proficiency with financial analysis, scheduling, and resource planning tools
* Professional Engineer (PE) license or Project Management Professional (PMP) certification preferred
* Bachelor's Degree from an accredited University in construction management, engineering, or technology
Orbital Engineering, Inc. has provided worldwide professional engineering and consulting services since 1969. Our commitment to quality, responsiveness, and attention to detail has earned us the reputation as a leading provider of engineering and design services.
A commitment to excellence and hard work will be rewarded with a competitive salary, career advancement opportunities, and an excellent benefits package including medical, dental, vision, prescription drug, 401(k), and supplemental insurance.
Orbital Engineering, Inc. is an Equal Opportunity Employer, EEO/AA/M-F-V-D. Orbital Engineering, Inc. seeks diversity among its employees. Reasonable accommodations may be made to enable individuals to perform the essential job functions.
SUB00002279
#LI-CV1
$72k-104k yearly est. 11d ago
Supervisor, Account Management
Navitus 4.7
Remote job
Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at ************************************ to be considered for internal opportunities. Pay Range USD $77,545.00 - USD $95,148.00 /Yr. STAR Bonus % (At Risk Maximum) 7.50 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr Work Schedule Description (e.g. M-F 8am to 5pm) M-F 8am-5pm Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview
Navitus Health Solutions is seeking a Supervisor, Account Management to join our team!
The Supervisor, Account Management will lead a team of Account Managers and Sr. Account Managers as well as hold a small book of business comprised of key accounts. The Supervisor will be responsible for the coaching, development and performance of a team as well as serve as a resource for escalated client situations. Coaching the team on the core competencies of their role will be an essential part of the role. Forming incoming and rising talent across our Customer Success department is vital to our continued success and growth strategies.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
Lead a team of Account Managers and Sr. Account Managers
Work with team members on an individual basis to develop core competencies including leadership and critical thinking skills
Provide feedback and coaching to team members on a regular basis to create accountability and sustain performance
Serve as an escalation point for critical client issues and or operational challenges
Develop and maintain a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
Collaborate with multiple internal stakeholders and external vendor partners to ensure best-in-class customer service and benefit solutions delivered efficiently and effectively
Facilitate and/or participate in client meetings to advise and advance resolution of open action items and/or provide routine status updates
Facilitate the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented
Support client renewal activities in partnership with the Account Executive and Clinical Account Executive
Support clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support, and other tasks as needed
May require participation in conference calls, attendance at meetings, or travel outside of normal business hours
Other duties as assigned
Qualifications
What our team expects from you?
Bachelor's degree in business, marketing, hospitality management or related area, or equivalent work experience, required
2+ years of account management experience with increasing levels of responsibility required
5+ years of experience in a customer service role required
1+ years of leadership experience, direct or indirect, required
Knowledge of pharmacy benefits management, insurance, or health care industry required
Experience in coaching and/or developing others required
Participate in, adhere to, and support compliance program objectives
The ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Navitus?
Top of the industry benefits for Health, Dental, and Vision insurance
20 days paid time off
4 weeks paid parental leave
9 paid holidays
401K company match of up to 5% - No vesting requirement
Adoption Assistance Program
Flexible Spending Account
Educational Assistance Plan and Professional Membership assistance
Referral Bonus Program - up to $750!
#LI-Remote
Location : Address Remote Location : Country US
$77.5k-95.1k yearly Auto-Apply 3d ago
Records & Document Mgmt Supervisor - Job #1011
North Los Angeles County Regional Center 3.7
Remote job
Job Description
The Organization
North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.
SCOPE: General oversight of the organization's records and documents management system and department.
SUPERVISION: Works under the supervision of the Senior Manager Facilities Services and Records Management. Provides supervision to support staff (Office Assistants).
EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added).
1. Provides leadership in accordance with the Agency's mission, vision and core values.
2. Administration of the Document Management Application.
3. Oversees all aspects of the Records and Document Management Department. Proper oversight of the scanned document quality within the organization.
4. Review scanned materials for quality and proper categorization - adjusting as necessary.
5. Implementation of processes and procedures to adhere to the laws and regulations in relation to Privacy Compliance.
6. Oversee the equitable assigning of tasks and the completion of the daily work by the support staff.
7. Assigns, reviews, approves the work of unit staff members, addresses performance concerns, hires, trains, directs, and evaluates unit staff.
8. Produce and maintain reports, correspondence, and various tracking logs as needed.
9. Design, create and implement any new process changes for special projects and new requirements as needed.
10. Collaborates and coordinates with a variety of departments including but not limited to: Case Management, Office Services, Community Services and Accounting.
11. Other managerial tasks as needed.
EMPLOYMENT GUIDELINES
Knowledge and Skills:
Ability to manage time and prioritize workflow, highly motivated and deadline driven
Ability to adapt to rapidly changing organizational and business issues is required
Ability to take direction and work collaboratively with other departments throughout the organization
Ability to interpret and explain written data to a wide range of audiences. Must have excellent verbal and written communication skills.
High standard of attention to detail
Intermediate MS Office skills to include Word, Excel, Outlook, PowerPoint and Access
Experience in utilizing a document management application
Supervision of staff preferred
Education and Experience:
Minimum five (5) years of experience performing administration, troubleshooting or support of business systems or applications.
Minimum two (2) years' experience in a supervisory position required or
Five (5) years of managing special assignments and projects can be substituted for supervisory experience.
A valid California Driver's License or acceptable substitute is required for this position.
NLACRC Offers an Excellent Benefits Package
We offer employees a variety of health and dental plans:
Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only.
We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance - NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.
We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Participate in the Tuition Reimbursement Program
Paid Time Off - Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays - NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid - remote option (after 90-days continuous employment, at manager/supervisor's discretion)
Please note that benefit costs are pro-rated for part-time employees.
Professional Development Opportunities & Growth
NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.
Diversity, Equity, and Inclusion
At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.
Compensation
This position is exempt. Regular Salary - $85,257.00 - $116,021.90
Base Pay Rate / Salary Range Information
The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.
NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We're delighted you're considering joining us! At Hill Physicians Medical Group, we're shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members. Join Our Team!
Hill Physicians has much to offer prospective employees. We're regularly recognized as one of the "Best Places to Work in the Bay Area" and have been recognized as one of the "Healthiest Places to Work in the Bay Area." When you join our team, you're making a great choice for your professional career and your personal satisfaction.
DE&I Statement:
At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.
We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!
Job Description:
Provide clinical guidance, supervise and monitor the daily work flow for Authorizations within Health Resources Management (HRM) with focus on appropriate utilization of services and appropriate outcomes.
Key Tasks and Responsibilities:
* Provide clinical expertise, guidance and supervision to the Authorizations staff including clinical and non-clinical staff. Lead by example and act as a resource to staff by resolving clinical and benefit issues.
* Manage staff production and overall inventory to ensure turnaround times are meeting department and regulatory goals
* Manage the prospective, concurrent and retrospective review process to ensure performance and regulatory standards are met.
* Research, file preparation and readiness for health plan audits
* Assist in setting and achieving unit and department goals/standards consistent with business objectives.
* Monitor productivity and other metrics to ensure turnaround times, working oldest authorizations first and other goals are met
* Support implementation of department policies and procedures.
* Participate in recruitment, retention of staff, and training.
* Support a positive work environment, motivating staff and fostering teamwork.
* Evaluate employee performance and provide appropriate feedback.
* Serve as a resource for physicians, providers, members and staff.
* Meet with staff, communicate and receive feedback on operational issues.
* Communicate and reinforce department policy and procedures. Participate in annual review and revision while collaborating with other regions to ensure consistency in application.
* Share accountability for managing the department budget and ensuring appropriateness of expenditures such as supplies and overtime.
* Process authorization approvals and denial letters as needed.
* Other duties as assigned.
Skills and Experience:
* Active, unrestricted California Licensure: Registered Nurse (RN) preferred
* Minimum three years clinical nursing experience.
* Minimum two years utilization management experience, preferably in managed care.
* Supervisory experience and/or demonstrated leadership skills preferred.
* Strong leadership, organizational, and communications skills.
* Ability to work effectively with a variety of customers including physicians, managers, providers, office staff, health plans and internal staff members.
* Proficient in MS office applications.
* Strong computer skills for application implementation and monitoring as well as mentoring staff on these applications.
* Experience with Epic/Tapestry preferred.
Additional Information:
Salary: $106,000 - $135,000 Annual
Location: Sacramento (Hybrid) preferred, Remote Considered
Hill Physicians is an Equal Opportunity Employer.
$106k-135k yearly Auto-Apply 9d ago
Supervisor, Health Information Management
Central Health 4.4
Remote job
The Health Information Management (HIM) Supervisor is responsible for supervising and supporting the dailyoperations of the HIM team within Central Health's HIM Department, ensuring the accurate and confidentialmanagement of patient records in compliance with HIPAA and state regulations. This includes supervising staffinvolved in medical record audits, document scanning, indexing, chart corrections, and the release of information.The HIM Supervisor also supports billing and coding processes, handles health information inquiries, andcontributes to audits, quality improvement initiatives, and reporting, all while safeguarding the integrity andconfidentiality of patient data.In addition to these core responsibilities, the HIM Supervisor will lead, train, and mentor team members, developand maintain training materials, and monitor staff performance through reports and audits. They will serve as theescalation point for complex health information requests, collaborate with clinical and administrative teams toenhance compliance and patient experience, and ensure HIM operations meet regulatory, accreditation, andorganizational standards.This position reports to the Health Information Manager and works closely with the Service Delivery Teams andother departments. It is considered a hybrid position, with flexibility to work both onsite and offsite based onbusiness needs.
Responsibilities
Supervise, train, and support HIM staff to ensure quality and compliance.Develop, implement, and maintain training materials and processes.Monitor workload, productivity, and performance through reports and audits.Serve as the escalation point for complex health information requests and staff concerns.Collaborate with clinical, administrative, and revenue cycle teams to improve documentation and patientexperience.Ensure HIM operations comply with HIPAA, regulatory standards, accreditation requirements, and Central Healthpolicies.Oversee the accuracy, integrity, and timely completion of medical record documentation.Support release of information processes to safeguard confidentiality while ensuring timely responses.Create staffing schedules to meet business needs.Conduct end-of-year performance reviews, provide coaching, feedback and address staff discipline.Provide support to the Health Information Manager as assigned.Attend staff meetings and education offerings both in person and online as required Support organizational initiatives to promote and maintain a positive workplace culture.
Qualifications
MINIMUM EDUCATION: Associates Degree (higher degree accepted) Health Information Management, HealthInformation Technology, Public Administration, or a related field
MINIMUM EXPERIENCE: • 2 years in a supervisory/lead position• 4 years of experience working in a Health Information Management (HIM) department
REQUIRED CERTIFICATIONS/LICENSURE:• RHIT - Registered Health Information Technician
$56k-80k yearly est. Auto-Apply 55d ago
Administrative Support Manager
Morgan, Lewis & Bockius 4.9
Remote job
Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, has an opening for an Administrative Support Manager, reporting to the Director of Administration. The Administrative Support Manager will be responsible for providing lawyers, clients and other legal personnel with highly skilled client-service focused support by managing the administrative support staff and related functions in an efficient and cost-effective manner.
This position will reside in our Los Angeles and Century City offices requiring travel between the two locations. It follows a hybrid in-office/remote work schedule, depending on business needs.
PRIMARY FUNCTIONS AND RESPONSIBILITIES:
Develops and implements staffing plans; manages administrative support assignments.
Works with office management and practice group leaders to develop staffing configurations consistent with workflow and support requirements of practice group and office.
Oversee administrative support staffing, schedules, and desk coverage to ensure efficient operations and proper coverage during evenings, weekends, and major projects.
Manages the annual performance review process for the Administrative Support Staff, including evaluations, goal setting, compensation recommendations, and alignment with Firm performance standards.
Conducts regular one-on-one check-ins and team meetings, focusing on training needs, employee morale, and professional development opportunities.
Reviews and approves administrative support vacation requests to ensure adequate coverage.
Ensures administrative support staff have the training and information necessary to support their assignments.
Collaborates with Talent Acquisition on the full candidate selection process, including resume review, interview coordination, participation in interviews and offer approvals.
Engages temporary staff as needed; processes and approves related invoices; monitors expenses.
Monitors administrative support ratios; in partnership with Office Manager, works to ensure compliance with Firm's ratio targets.
Ensures coverage for after hours and weekend work, closings, off-site assistance for trial support and special projects as requested.
Works with practice group leaders on office logistics to provide the most effective support for attorneys while maximizing use of administrative support staff.
Oversight of notary certifications and compliance to ensure notaries are current on licenses and payment requests are approved.
Oversight and execution of employee events and activities related to the support teams and other groups, as assigned.
Leads by example; establishes clear expectations; sets direction and priorities; ensures that work levels are balanced among all staff; resolves internal staff issues in a timely manner; keeps staff informed of all appropriate information; builds effective team; delegates at appropriate level.
Facilitates the development of staff by providing opportunities and support; provides timely feedback on work product; regularly coaches, evaluates, and recognizes staff performance and accomplishments.
Establishes/adheres to Department budget; seeks opportunities to improve Department efficiency and reduce expenses by streamlining operations.
Ensure efficient vendor management by verifying invoices are correctly coded and processed for on-time payments.
EDUCATION AND EXPERIENCE:
Bachelor's degree (B. A.) from a four-year college or university, and seven (7) years of progressively responsible, directly related experience in a leadership role with at least three years in a supervisory role or equivalent combination of education and experience.
Excellent written and oral communications skills.
Ability to work comfortably in a matrix organization.
Ability to deal positively with adversity and difficult situations.
Strong leadership and management skills.
Strong analytical skills.
Proficiency with technology required for the job.
Strong interpersonal skills.
Planning/organizational skills.
Effective listening skills and problem-solving skills.
Ability to adapt to change and balance competing demands.
Ability to read, analyze and interpret general business documents; ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of attorneys, managers, and staff.
Your employment relationship with the firm will be on an "at-will" basis, meaning that the Firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.
Qualified candidates must apply online by visiting our website at ******************* and selecting “Careers.”
#LI-Hybrid
#LI-HB1
For positions in Los Angeles, CA, and Century City, CA the salary range for this job posting is: $119,200 - $190,675
The base salary or hourly wage range for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances. Additionally, salary or hourly wages may be only part of the total compensation package. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at-will position" and the firm reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, firm or individual department/team performance, and market factors.
Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.
California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates
Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at ************ or **********************************
If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.
$119.2k-190.7k yearly Auto-Apply 41d ago
Enablement Manager, Support
Zenleads 4.0
Remote job
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
Role Overview
Apollo is expanding rapidly, and our global service teams need a leader who knows how to build capability, confidence, and performance at scale. The GTM Service Enablement Manager leads the team responsible for new hire training, everboarding, and ongoing coaching for Support, Onboarding, and Care.
This role focuses on developing the humans who deliver training and creating the systems that ensure every employee, in every site, is prepared to deliver a Best in Class customer experience. You do not need a long background in enablement. You DO need strong leadership instincts, coaching skills, operational savvy, and a willingness to learn the enablement discipline quickly.
Travel is a meaningful part of the work, including Mexico, the Philippines, and other locations as needed. Being present in-person with frontline trainers, leaders, and new hires is essential to elevating performance and consistency across sites.
What You Will Lead and Build Training Program Leadership
Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths. Ensure learning experiences are structured, effective, and tied to clear performance outcomes.
Enablement Team Development
Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques. Build structured development plans and elevate the team into high-performing training professionals who can support global scale.
Global Training Delivery and Field Coaching
Lead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site. Use field observations to identify gaps and convert them into actionable improvements.
Cross-Functional Partnership
Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders. Align training programs with operational needs, product updates, and business priorities.
Operational Excellence
Build the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions. Establish readiness metrics, certification structures, and consistent reporting on enablement effectiveness.
What Success Looks Like
Reduced ramp time and improved readiness scores across global service teams
A high-performing enablement team with clear competency growth
A standardized, repeatable onboarding program used across all sites
Strong cross-functional alignment on training needs and impact
Reliable execution of in-person enablement cycles and global events
Visible improvements in service quality attributable to training and coaching
Required Experience
4-7 years in leadership, training, enablement, service operations, or people development roles
Experience developing individuals and teams through coaching and structured feedback
Strong facilitation and communication skills
Experience building processes and systems in fast-moving environments
Comfortable traveling globally 10-12 weeks per year
Preferred Experience
Exposure to customer service, customer experience, or support environments
Familiarity with adult learning principles or instructional design
Experience working across multiple countries and cultures
The listed Pay Range reflects total compensation range, except for sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commission/sales bonus targets and annual base salary for the role. This pay range may be inclusive of several career levels at Apollo and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.
Additional benefits for this role may include equity; company bonus or sales commissions/bonuses; 401(k) plan; at least 10 paid holidays per year, flex PTO, and parental leave; employee assistance program and wellbeing benefits; global travel coverage; life/AD&D/STD/LTD insurance; FSA/HSA and medical, dental, and vision benefits.
Annual Pay Range$110,000-$156,000 USDWe are AI Native
Apollo.io is an AI-native company built on a culture of continuous improvement. We're on the front lines of driving productivity for our customers-and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here.
Why You'll Love Working at Apollo
At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.
We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core-we're all for one, meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.
If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive-Apollo is the place for you.
Learn more here!
$110k-156k yearly Auto-Apply 4d ago
High Rise Service Supervisor - Mica Rino
Hines 4.3
Remote job
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a High Rise Service Supervisor at Mica Rino with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:
Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
Manage the completion of all work orders generated from resident requests
Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
Implement and oversee inventory control
Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
Prepare and manage the maintenance and capital expense budget for the property
Participate in regional and firm-wide initiatives and assignments
Participate in staff's evaluation process as needed and determined by Supervisor
Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets
Provide staff with correct equipment, tools, and training as appropriate to the property
Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
Adjust and operate the fire alarm and life safety systems
Monitor and manage building energy use and maintain energy management programs
Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
Ability to troubleshoot standard operations and repair problems with limited supervision
Successful completion of all required training programs within required timeframes
Able to analyze mathematical data related to financial and operational decisions
Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution preferred
Two or more years of property maintenance management or leadership experience in a related industry
Have or obtain required city and/or government licenses or permits, i.e.:
The EPA certification for refrigerant recycling
Pool & Spa Operator
* If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.
Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
Proven ability to train and direct others
Excellent written, verbal and customer service skills
Work indoors approximately 80% of the time and outdoors approximately 20% of the time
Use olfactory, auditory, and visual senses
Work standing all day
Lift 25 lbs. or more
Climb up and down stairs and ladders
Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
Ability to work an on-call schedule and overtime as business needs deem appropriate
Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
Compensation: $43.27/hr - $48.07/hr
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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$43.3-48.1 hourly Auto-Apply 4d ago
Construction & Field Support Manager
Empower Brands 4.3
Remote job
The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business.
Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment.
Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand.
Who We're Looking For:
You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed.
Qualifications:
5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling
Skilled and experienced in managing multiple crews and subcontractors
Experienced in job costing, scheduling, and quality assurance
Strong communicator and coach - able to train new business owners in both group and field settings
Comfortable balancing construction, operations, and relationship management
Familiar with permitting, inspections, and residential building codes
Travel-ready (up to 30%)
Key Area of Responsibilities:
Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion.
Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software.
Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews.
Training & Development
Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge.
Continually refine training content and methodologies to improve operational efficiency and construction quality.
Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance.
Production Program Development
Act as the internal owner for Archadeck's production management tools, software, and workflows.
Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees.
Coaching for Growth
Conduct one-on-one coaching sessions with franchise owners.
Analyze business and production metrics to identify opportunities for improvement.
Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin.
Facilitate ongoing communication and accountability through coaching calls and periodic field visits
Performance Monitoring & Reporting:
Track and analyze franchise performance metrics, reporting trends and results to brand leadership.
Communicate progress, risks, and opportunities to the Franchise Operations leadership team.
Key Competencies:
Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations.
Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners.
Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments."
Communication Excellence: Comfortable presenting in classroom, virtual, and field environments.
Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals.
Why Join Archadeck
Be part of America's premier outdoor living brand with decades of industry leadership.
Help shape the success of entrepreneurs launching their own construction businesses.
Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses.
Competitive compensation, benefits, and opportunities for growth within Empower Brands.
About Archadeck Outdoor Living:
Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project.
We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive.
WHO WE ARE:
Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote
$57k-91k yearly est. Auto-Apply 7d ago
Supervisor, Healthcare Services Operations Support - Remote in Ohio
Molina Talent Acquisition
Remote job
Leads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care.
Essential Job Duties
• Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc.
• Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes.
• Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance.
• Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement.
• Assists in the development and implementation of internal desktop processes and procedures.
• Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers.
Required Qualifications
• At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience.
• Strong analytic and problem-solving abilities.
• Strong organizational and time-management skills.
• Ability to multi-task and meet project deadlines.
• Attention to detail.
• Ability to build relationships and collaborate cross-functionally.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.
Preferred Qualifications
• Supervisory/leadership experience.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
$49k-82k yearly est. Auto-Apply 17d ago
Utility Service Supervisor
Stella Contracting 4.8
Remote job
The Utility Service Supervisor is in charge of running daily utility service operations in a remote setting. They make sure that customer service is top-notch, that all rules are followed, and that the business runs smoothly. This person is in charge of service reps, plans service activities, and helps answer customer questions about utility accounts, billing, service connections, and outages. The Utility Service Supervisor works closely with other departments in the company to keep service standards high and meet the company's performance goals.
Main Duties:
Oversee and help utility service representatives work from a distance
Keep an eye on customer satisfaction, quality standards, and service performance metrics.
Make sure that utility rules, tariffs, and company policies are followed.
Oversee the scheduling, workload distribution, and performance management of assigned staff
Deal with complicated service questions and customer service problems that have gotten worse.
Work with the billing, field operations, and technical teams to fix service issues.
Help with communications during outages, updates on service restoration, and customer notifications
Make and go over reports about staffing, compliance, and service performance.
Take part in training, coaching, and other professional development activities
Help with efforts to improve processes and services
What You Need to Have:
A bachelor's degree in business administration, public administration, utility management, or a related field (or the same amount of work experience)
At least five years of experience in utility services, customer service, or service supervision
Experience leading a team or being a supervisor before
A lot of knowledge about how utility companies work, how they bill customers, and how they treat customers.
Great at talking to people, leading them, and solving problems
Ability to lead remote teams well
Good at using Microsoft Office, customer information systems (CIS), and CRM platforms
A safe remote workspace and fast, reliable internet
Preferred Qualifications:
Experience working with utilities like electric, gas, water, or telecommunications
Knowing the rules of the public utility commission (PUC)
Experience helping with outage management or emergency response operations
Certification in project management or supervision
Annual Salary:
Salary Range: $80,000 to $115,000 per year, depending on experience, qualifications, and where you live.
Package of Benefits:
Full coverage for medical, dental, and vision care
401(k) retirement plan with a match from the company
Paid time off (PTO) includes vacation days, sick days, and paid holidays.
Working from home full-time in the United States
Opportunities for training and developing leaders
Life insurance and coverage for short- and long-term disabilities
Programs for employee health and well-being
$30k-42k yearly est. 14d ago
Specialty Support Manager
The Aspen Group 4.0
Remote job
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.
As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Specialty Support Manager.
Specialty Support Manager will provide all in person or remote support to new Oral Surgeons & Endodontist joining our organization. Help train and prepare the Field Teams for their new Specialists. Provide ongoing support to Specialists and Field Teams alike regarding building successful Specialty schedules.
Essential Responsibilities:
- Prepare teams prior to Specialist start date.
- Coordinate Specialty Onboarding with key departments and team members:
Specialist, PSC & Field.
Deliver and receipt of equipment, instruments, meds, and supplies in Workday.
- Acclimate Specialist to offices and our business
Travel with them their first week.
- Transitioning them to their designated Specialist Field Manager.
- Work with Specialist's Dental Assistants on ordering in Workday, moving equipment and acclimate them to their traveling role.
- While in the markets train Directors, RM and OM on scheduling and support of their Specialist.
- Work with the Doctors on Specialty utilization and value Specialty brings.
- Coach Directors, Regional Managers, OM, and Doctors:
Commit and build Specialty schedules
Review and maintaining schedules
Overall provider efficiency
Requirements/Qualifications:
• Education Level: Associate degree or equivalent is required.
• Job Related/Industry Experience: 1-3 years
• General business knowledge: Understanding of field operations.
• Strong communication skills: Verbal and written.
• Strong Clinical background is a Must. Oral Surgery and Endodontic procedures is preferred.
• Previous Dental/Specialty assistant experience is required.
• Time in territory with TAM team, Specialty Credentialing, Purchasing, Insurance Operation, Implant Support and Onboarding Manager to understand the Specialty onboarding process and flow.
• Ability to use Microsoft Office applications (Word, Excel, PowerPoint, etc.) and company operational systems.
• Ability to run Excel macros and basic formula/function skills.
• Physical Requirements: Driving, flying, Sitting, standing, talking, lifting light equipment, and updating information in the computer system.
• Ability to conduct up to 90% of domestic travel.
Base Pay Range: $65,000-70,000 annually with a quarterly incentive bonus (Actual pay may vary based on experience, performance, and qualifications.)
A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.
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$65k-70k yearly Auto-Apply 5d ago
Supervisor, Creative Services
San Joaquin County Health Commission 3.8
Remote job
The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.
The Health Plan of San Joaquin is now hiring an experienced and dedicated Supervisor, Creative Services!
Location: We are looking for someone who lives in our service area. (Must reside in California.)
Remote: This is a remote position; however, must be able to attend onsite meetings, and as needed for business and community purposes.
What You Will Be Doing:
Under general supervision, the Creative Services Supervisor is responsible for development and maintenance of the website, the organization's print and digital collateral, member materials and other creative communications in a manner that adheres to brand standards and achieves marketing strategies within established turnaround times, quality and production goals, and regulatory standards. Work is varied and moderately complex and requires a moderate degree of discretion and independent judgment.
Supervises
Creative Services staff
Our Vision:
Continuously improve the health of our community.
Our Mission:
We provide healthcare value and advance wellness through community partnerships.
Essential Functions:
Plans and assigns work; monitors department workload to ensure mandated turnaround times are met; makes timely and effective adjustments.
Identifies, monitors and analyzes appropriate metrics, including production, performance and inventory; develops timely and effective corrective action plans based on findings.
Develops, executes and maintains business and tactical plans to achieve creative strategies.
Ensures that regulatory requirements are applied to printed materials and digital applications.
Develop printed and digital assets as needed to support workload as needed.
Manage brand identity to ensure alignment with brand guidelines; leads or participates in brand management initiatives and committees.
Identifies, evaluates, and recommends innovative print and digital solutions to improve customer engagement.
Overseas, monitors, and assigns graphics design function, including digital and print.
Develops or edits content used for marketing, member and organizational communications.
Assists with development of strategies that support the organization's corporate goals and regulatory requirements.
Develops, implements, and maintains department policies and procedures, makes recommendations for revisions, and communicates changes to appropriate individuals in a timely and effective manner.
Assists in developing and monitoring department budget.
Promotes and maintains an environment that supports HPSJ's strategy, vision, mission and values.
Hires, supervises, and retains competent staff.
Non-Essential Functions:
Other duties as required.
What You Bring:
Knowledge, Skills, Abilities and Competencies
Required
Strong conceptual skills with a high-level sense of design, layout and typography.
In-depth knowledge of applying style guides creatively while upholding brand identity.
In-depth knowledge of graphic design processes.
In-depth knowledge of social media design standards.
In-depth knowledge of brand best practices in the market.
Strong knowledge of best practices for designing effective, engaging, and persuasive content for print and digital communications.
Strong knowledge of the principles and practices of marketing and sales.
Strong knowledge and skilled in the use of web analytics software (Google Analytics).
Basic knowledge of and ability to use software related to website development, including skills and expertise with WordPress, Adobe Creative Suite (including InDesign); Video (i.e., After Effects); HTML and Search Engine Optimization.
Basic analytical skills, including the ability to interpret production reports.
Decision quality: Makes good and timely decisions that keep the organization moving forward.
Action oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
Resourcefulness: Secures and deploys resources effectively and efficiently; organizes people and resources to solve problems and identify opportunities.
Directs work: Provides direction, delegates and removes obstacles to get work done.
Plans and aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
Optimizes work processes: Knows the most effective and efficient process to get things done, with a focus on continuous improvement; can develop, implement and maintain processes.
Ensures accountability: Holds self and others accountable to meet commitments.
Drives results: Consistently achieve results, even under tough circumstances.
Organizational savvy: Maneuvers comfortably through complex policy, process and people- related organizational dynamics.
Being resilient: Rebounds from setbacks and adversity when facing difficult situations.
Courage: Steps up to address difficult issues, says what needs to be said.
Situational adaptability: Adapts approach and demeanor in real time to match the shifting demands of different situations.
Ability to communicate professionally, effectively and persuasively both orally and in writing to diverse individuals and groups and includes the ability to effectively explain complex information and develop and deliver presentations.
Very strong interpersonal skills, including the ability to initiate, establish and maintain effective working relationships with diverse individuals at all levels, both inside and outside of HPSJ.
Build partnerships and work collaboratively with others to meet shared objectives.
Ability to read, interpret and apply complex written regulations, guidelines and other materials.
Strong customer service skills.
Demonstrated ability to articulate and support HPSJ's vision, mission, values and strategy, integrate into management practices, and foster their manifestation among staff.
Demonstrated ability to supervise staff in a manner that maximizes employee performance and business results.
Strong skills in Adobe Pro Software.
Intermediate skills in Word, Excel and PowerPoint.
Ability to speak and be understood in English.
Ability to treat confidential information with appropriate discretion.
What You Have:
Education and Experience
Required
Bachelor's Degree in Marketing, Digital/Print or related; and
At least four years' experience in graphics design, marketing communications or related field; and
At least one year as a supervisor in a substantially similar position, or
At least two years as a lead in a substantially similar position; or
Equivalent combination of education and experience.
Preferred
At least six years' experience in graphics design, marketing communications, or related field.
Healthcare, Managed Care experience.
Licenses, Certifications
Required
Valid California driver license and reliable transportation or, the ability to obtain transportation on demand in the counties served by HPSJ if prohibited from getting a driver license due to a medically documented disability.
What You Will Get:
HPSJ Perks:
Competitive salary
Robust and affordable health/dental/vision with choices in providers
Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee's birthday, and 9 paid holidays)
CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
Two flexible spending accounts (FSAs)
Employer-Paid Term Life and AD&D Insurance
Employer-Paid Disability Insurance
Employer-Paid Life Assistance Program
Health Advocacy
Supplemental medical, legal, identity theft protection
Access to exclusive discount mall
Education and training reimbursement in addition to employer-paid elective learning courses.
A chance to work for an organization that is mission-driven - our members and community are at the core of everything we do.
A shorter commute - if you're commuting from the Central Valley to the Bay Area.
Visibility and variety - you have a chance to work with people at all levels of the organization, and work on diverse projects.
Physical Demands
Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel.
We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.
HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics.
Important Notice: This is not a contract between HPSJ and the employee performing the job. The duties listed in the may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.