Managing supervisor resume examples from 2025

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Updated March 26, 2025

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Managing supervisor resume

James Hayes

(730) 555-1137 | jhayes@example.com

Orlando, FL | 11387 N. Park Ave. - 91798

Work experience

2019 - Present
Managing Supervisor, The Walt Disney Company - Orlando, FL
- Started as a Customer Service Rep and was promoted to Supervisor after 6 months.
- Oversee every day operations of the Support Services Team and Receptionist.
2016 - 2019
Senior Account Executive, FedEx - Orlando, FL
- Achieved and overachieved yearly segmented sales goals for 4 years.
- Record results on a daily basis in Sales Account Management System.
- Initiated business development efforts through expert level evaluation of business opportunities, stimulating revenue growth.
- Work with the sales team to maximize sales and revenue growth.
- Identified, prioritized and structured day-to-day business development activities.
2013 - 2016
Account Representative, Sprint - Orlando, FL
- Managed and resolved customer complaints; high volume of calls taken to assist Sprint customers with their billing concerns.
- Opened customer accounts by recording account information.
- Rotated pager in the 24 hour emergency hotline for technicians.
- Update customer accounts as requested (ie.
2012 - 2013
Collections/Accounts Receivable, AmerisourceBergen - Orlando, FL
- Negotiate payment terms on delinquent accounts.
- Draft daily check Faxes and Ach Payments Process Credit Cards Balance Daily cash Research Payments
- Serve as backup for Collection Supervisor Monitor Credit Limits Responsible for obtaining UCC filings for new customers.
- Reconciled customer accounts to identify and resolve problems causing payment delays and assure customer satisfaction.

Skills

Sales Goals
UPC
Credit Reports
Twitter
Medicaid
Claims Status
Departmental Policies
Sales Process
Performance Standards
Daily Activities

Education

Bachelor's Degree, Business (2004 - 2007)
University of Central Florida
Orlando,

Managing supervisor resume

Shirley Rogers

(690) 555-3030 | srogers@example.com

Las Vegas, NV | 89844 S. Main St. - 89514

Work experience

2012 - Present
Managing Supervisor, Walmart - Las Vegas, NV
- Ensured sales floor and overstock accountability.
- Facilitated support to labor relations and emergency operations center.
- Required to merchandise features on the sales floor.
2010 - 2012
Customer Service Supervisor, Wells Fargo - Los Angeles, CA
- Manage the direction of work for several direct reports and are involved in the day-to- day operations of the teller line.
- Scheduled team members to maximize service and sales goals.
- Assisted the ID Card unit with capacity planning and communication procedures.
2003 - 2010
Specialist, Apple - Los Angeles, CA
- Participated in several successful Apple product releases.Performed point-of-sales transactions on Apple's mobile proprietary Easy Pay system.
- Created a personalized and beneficial experience for various customers and Apple enthusiasts by building rapport and quality relationships.
- Perform a hybrid role leading customer service in retail sales and B2B support on the floor and over the phone.
- Provide a great customer experience and share my knowledge with Apple products.
1997 - 1998
Loan Specialist (Part-Time), Plaza Home Mortgage - San Diego, CA
- Record data on loan status and discrepancies immediately reported to supervisors.
- Research and prepare financial statements and modification requests.
- Complete and effectively verify loan applications in a timely and proficient manner.

Skills

Daily Operations
Borrowers
Product Knowledge
Sales Goals
Customer Service
High Levels
Hardware
External Customers
Direct Reports
Procedures

Education

Associate's Degree, Liberal Arts (1996 - 1998)
San Diego State University
San Diego,

Managing supervisor resume

Christina Gonzales

(240) 555-1290 | cgonzales@example.com

Charlotte, NC | 89256 W. First St. - 32008

Work experience

2020 - Present
Managing Supervisor, American Airlines - Charlotte, NC
- Addressed customer complaints and customer service issues in a professional manner that maintained customer satisfaction and loyalty.
- Manage warehouse operational efficiencies, financial goals, quality standards, customer complaints and safety meetings action items.
- Updated training materials and maintained OSHA certification requirements.
- Certified OSHA 1st Responder for HazMat identification and cleanup.
- Direct, train and provide guidance to twenty two direct reports
2017 - 2020
Customer Service Supervisor, Walmart - Charlotte, NC
- Manage breaks for all cashiers, greeters, and service desk representatives.
- Assisted them with returns and exchanges following Company policies and procedures.
- Unload and stock merchandise on sales floor.
- Performed store inventory audits, and submitted daily reports to upper manager while managing a team of 100+ staff members.
2013 - 2017
Executive Assistant, VF - Greensboro, NC
- Coordinated/attended press events, tradeshows and special projects under tight deadlines.
- Coordinated all Quarterly and Yearly Operations meetings, including travel arrangements and PowerPoint presentations.
- Distributed payroll checks to 125 IT employees.
- Compiled 2009 SQF Manual outlining all procedures and practices developed for the operation of the Kellogg Eggo -Frozen Foods manufacturing plant.
2010 - 2013
Leasing Consultant, Bell Partners - Greensboro, NC
- Major contributor to occupancy rate for all properties in accordance with budget guidelines; high closing ratio of 45%.
- Maintained in depth knowledge of competition through consistent contact with competitors, and using market survey reports.
- Reviewed documents regarding residential contracts, lease agreements, and financial obligations.
- Develop recurring and ad hoc reports and lease analysis to support real estate portfolio management..

Skills

Financial Statements
Customer Service
Real Estate
Performance Feedback
Oversight
Product Knowledge
Lease Agreements
Customer Complaints
Osha
Communication

Education

Bachelor's Degree, Education (2007 - 2010)
Illinois State University
Normal,

Managing supervisor resume

Michelle Olson

(290) 555-5546 | molson@example.com

Washington, DC | 63381 N. Oak Ln. - 34026

Work experience

2018 - Present
Managing Supervisor, United States Marine - Washington, DC
- Present all equipment certifications, reference documentation tractability, and procedures according to ISO 9001 written procedures.
- Conducted weekly staff meetings; developed and implemented customer service performance standards.
- NET framework 4.0, Windows server 2008.
2008 - 2018
Account Supervisor, Ogilvy - Parsippany-Troy Hills, NJ
- Account Management: Collaborated with Digital, PR and Marketing clients to effectively integrate social media into plans.
- Managed various projects and led business analysis in application development team for creative and account management departments.
- Account management and sales support including: manage the growth and development of key accounts
- Trained all new employees acquired through acquisitions of auto parts stores on the use of the Oracle system and company procedures.
2004 - 2008
Accountant, Deloitte - New York, NY
- Fulfilled California CPA certification requirements.
- Assist customers & manage customer accounts .
- Processed 50+ daily sub consultant vouchers and received their hours in PeopleSoft.
2002 - 2004
Accounting Technician, Citi - New York, NY
- Administered third-party vendor invoices (NASDAQ, AMEX, NYSE).
- Verified proper authorization of purchase orders, and invoices.
- Prepare bank deposits, reconcile payments.
- Scanned images of vendor invoices to be processed.

Skills

New Procedures
Peoplesoft
Variance Analysis
Quickbooks
Business Development
Communication
Management System
Gaap
Performance Appraisals
Travel Vouchers

Education

Bachelor's Degree, Accounting (1994 - 1997)
Northeastern University
Boston,

Managing supervisor resume

Carol Stone

(760) 555-3723 | cstone@example.com

San Bernardino, CA | 34016 N. Evergreen Ave. - 36336

Work experience

2015 - Present
Managing Supervisor, Payless ShoeSource - San Bernardino, CA
- Recognized by store and regional managers for outstanding customer service.
- Created new policies and procedures to improve overall quality of services provided by the MIS Support Services team.
- Manage all customer complaints and ensure their needs have been met.
- Drive sales by overseeing the guest service and merchandising of all departments with an annual sales goal of $25 million.
2013 - 2015
Workforce Management Analyst, Wells Fargo - San Bernardino, CA
- Perform complex data analysis to determine call volume trends and develop long-term strategies.
- Managed staffing levels and adherence among seven collections call centers across the country (roughly 3000 agents).
- Use project management best-practices and methodologies.
2011 - 2013
Scheduler, Loma Linda University Medical Center - San Bernardino, CA
- Take calls and make patients appointments using EMR.
- Prepared all Radiology and Mammo film with reports for doctors dictation.
- Schedule patients and physician offices for ancillary, surgical and medical testing.
- Assisted in migration of medical records to electronic format.
- Sole responsibility of medical records, ensuring that physicians, attorneys, and patients have documentation of health information.
2009 - 2011
Referral Coordinator, VNA Holding - San Bernardino, CA
- Assist with internal special events.
- Use on-line tools available at insurance companies website to do authorizations.
- Responded to correspondence form insurance companies.

Skills

Primavera
Medicaid
Problem Resolution
Service Technicians
Medical Records
EMR
PTO
RTA
Customer Complaints
Procedures

Education

Bachelor's Degree, Business (2001 - 2004)
California State University - San Bernardino
San Bernardino,

How to write a managing supervisor resume

Craft a resume summary statement

A well-written resume summary is basically an elevator pitch. You are summing up your skills and experience in a few sentences to wow recruiters, hiring managers, and decision makers into giving you an interview. Here are some tips to putting your best foot first with your resume summary:

Step 1: Mention your current job title or the role you're pursuing.

Step 2: Include your years of experience in managing supervisor-related roles. Consider adding relevant company and industry experience as relevant to the job listing.

Step 3: Highlight your greatest accomplishments. Here is your chance to make sure your biggest wins aren't buried in your resume.

Step 4: Again, keep it short. Your goal is to summarize your experience and highlight your accomplishments, not write a paragraph.

These four steps should give you a strong elevator pitch and land you some managing supervisor interviews.

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List the right project manager skills

Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:

Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
Include as many relevant hard or technical managing supervisor skills as possible for each job you apply to.
Be specific with the skills you have and be sure you are using the most up to date and accurate terms.

These five steps should give you a strong elevator pitch and land you some managing supervisor interviews.

Here are example skills to include in your “Area of Expertise” on a managing supervisor resume:

Patients
Customer Service
Oversight
HIPAA
Excellent Interpersonal
Social Work
PowerPoint
Project Management
Process Improvement
CMS

Quality Standards
Safety Standards
Performance Evaluations
Performance Reviews
Direct Reports
Payroll
HR
Corrective Action
Management System
Performance Management

Data Analysis
Medicaid
Logistical Support
Professional Development
Disciplinary Actions
Inventory Management
Materials Handling
Inventory Control
EMR
Performance Appraisals

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How to structure your work experience

Next you should include your work experience. Structure your work experience section by listing your most recent experience first, followed by earlier roles in reverse chronological order.

Start with your job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.

Include only recent, relevant jobs. Avoid including work experience over 20 years to avoid ageism.

Beneath each job, you should have bullet points to emphasize why you're the perfect fit for the managing supervisor.

How to write managing supervisor experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

Use strong action verbs like Led, Built, or Optimized.
Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are effective examples from managing supervisor resumes:

Work history example #1

Account Supervisor

Intuit

Achieved all sales targets for SaaS product targeting service-based businesses requiring an automated customer retention and relationship management tool.
Consulted with C-level decision makers and IT directors to formulate customized technology solutions including hardware, software and services.
Coordinated and executed 27 different .cloud portfolio trainings for Symc Sales, SE and CAM teams across West.
Consulted with senior level management within client organizations to establish business objectives and identify innovative solutions to meet ROI objectives.
Ensured technical readiness, satisfaction and platform loyalty amongst ISV's.

Work history example #2

Customer Service Supervisor

Walmart

Generated end of day CSM reports and conduct store close out procedures through nightly register pulls, audits and accountability.
Greeted customers as they walked in the store, Operated ten-line phone system and switchboard systems, Payroll, Trained employees.
Balanced department cash register, documented pertinent information for management purposes, researched inventory loss, and provided feedback to leadership.
Worked harmoniously with other CSM's to keep the front end of the store running smoothly.
Promoted to management position after being recruited to run holiday layaway program.

Work history example #3

Operation Supervisor

The Bank of New York Mellon

Acted as liaison for securities lending to identify corporate action related lending revenue opportunities in excess of $1 million annually.
Interacted with client service, trade settlement, income, and reconciliation teams on complex issues.
Refocused employee philosophy and work ethics to create team atmosphere across department lines, while maintaining leadership role in the process.
Developed procedures for daily job functions within assigned departments which ensured data integrity, proficiency and company/SLA compliance.
Developed and maintained disaster recovery policies and procedures for multiple sites and processing systems.

Work history example #4

Human Resource Specialist

United States Department of Defense

Provided information about budget and accounting procedures and status of funds to MEPS personnel and contractor representatives.
Prepared all recruitment actions and other personnel management actions for serviced personnel using various HRIS systems.
Created a developmental counseling program which provided tools needed for personnel to become effective supervisor.
Designed comprehensive consulting procedures, handles task assignment management, and organized functions to ensure maximum performance.
Monitored all input to automated/manual data systems used in personnel management by use of established forms and coding procedures.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries from managing supervisor resumes:

Bachelor's Degree in business

University of Central Florida, Orlando, FL

2004 - 2007

Associate's Degree in liberal arts

San Diego State University, San Diego, CA

1996 - 1998

Highlight your managing supervisor certifications on your resume

Certifications can be a crucial part of your resume. Many jobs have required certifications.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your managing supervisor resume:

Registered Health Information Technician (RHIT)
OSHA Safety Certificate
Certified Manager Certification (CM)
Certified Management Accountant (CMA)
Certified Hazardous Materials Manager (CHMM)
Certified Supply Chain Professional (CSCP)

Updated March 26, 2025

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