What does a managing supervisor do?
A managing supervisor is an individual who is responsible for managing staff members and providing reports about their progress and development in the organization. Managing supervisors must represent the company to the external parties and should exhibit excellent leadership. They are expected to assist in the hiring process and selection of staff members for the company and train them on their new assignments. They must also maintain proper discipline among the staff members to avoid conflicts.
Managing supervisor responsibilities
Here are examples of responsibilities from real managing supervisor resumes:
- Perform care coordination and manage team of nurses providing telephonic care coordination for Oklahoma Medicaid members.
- Develop community sites within SharePoint to allow all team members to effectively manage assign inventory listings, and record keeping.
- Communicate with patients and other necessary departments to resolve patient issues while maintaining excellent confidential customer service.
- Maintain and improve build process for Java applications within POS area.
- Train first aid, CPR, blood borne pathogens, and ergonomics.
- Train multiple employees on POS register system, and company policy and procedures.
- Coordinate and schedule plan, maintenance and force outages of the generating units with the California ISO.
- Inspect and troubleshoot track vehicle automotive systems and classifies equipment.
- Verify all ambulance transportation incoming and outgoing billing log for approval from medicaid.
- Initiate, assess and approve QC discrepancies; supervise product validations and investigations.
- Use diagnostic tools to troubleshoot problems associate with network connectivity and workstation hardware/software.
- Prepare data on Microsoft PowerPoint slides for monthly briefings on warehouses processing and productivity.
- Examine fraudulent payroll submissions and work to implement security measures to prevent future intrusions.
- Coordinate cross-functional efforts to proactively monitor large payroll files and conduct bank verification prior to releasing to client.
- Inform patients or their representatives of financial requirements, collecting when necessary according to establish guidelines and financial policy.
Managing supervisor skills and personality traits
We calculated that 14% of Managing Supervisors are proficient in Patients, Customer Service, and Oversight.
We break down the percentage of Managing Supervisors that have these skills listed on their resume here:
- Patients, 14%
Informed patients or their representatives of financial requirements, collecting when necessary according to established guidelines and financial policy.
- Customer Service, 13%
Responded to executed on business requirements including call distribution and workforce within the Emergency Road Service and Member Customer Service Divisions.
- Oversight, 6%
Provided and supervised property management services for condominium and homeowner associations including oversight of maintenance, budgeting, and all board meetings
- HIPAA, 5%
Provided leadership to various organizational work groups including forms management and HIPAA compliance.
- Excellent Interpersonal, 4%
Trained in and maintain excellent interpersonal and communication skills that complement proven creative problem solving capabilities.
- Social Work, 4%
State of New Jersey Social Worker Trainee Social Worker Social Work Supervisor Developed comprehensive social service plans for children and families.
Most managing supervisors use their skills in "patients," "customer service," and "oversight" to do their jobs. You can find more detail on essential managing supervisor responsibilities here:
The three companies that hire the most managing supervisors are:
- FleishmanHillard38 managing supervisors jobs
- Centene30 managing supervisors jobs
- Great Wolf Resorts13 managing supervisors jobs
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Compare different managing supervisors
Managing supervisor vs. Support manager
A support manager is responsible for developing strategic technical solutions to improve business performance for client satisfaction and improve revenues. Support managers must have excellent knowledge of the technical processes and disciplines, as well as business systems in handling the information networks and systems of the company. They should have a strong command of system codes and technology programming, as well as software and hardware applications in identifying other possible business opportunities and assisting the staff with any inconsistencies in the process.
There are some key differences in the responsibilities of each position. For example, managing supervisor responsibilities require skills like "patients," "customer service," "oversight," and "hipaa." Meanwhile a typical support manager has skills in areas such as "technical support," "windows," "logistics," and "support services." This difference in skills reveals the differences in what each career does.
Support managers earn the highest salaries when working in the finance industry, with an average yearly salary of $103,459. On the other hand, managing supervisors are paid more in the media industry with an average salary of $82,331.The education levels that support managers earn slightly differ from managing supervisors. In particular, support managers are 0.9% less likely to graduate with a Master's Degree than a managing supervisor. Additionally, they're 0.1% more likely to earn a Doctoral Degree.Managing supervisor vs. Supervisor, patient access
A patient access supervisor is an individual who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.
In addition to the difference in salary, there are some other key differences worth noting. For example, managing supervisor responsibilities are more likely to require skills like "oversight," "excellent interpersonal," "social work," and "powerpoint." Meanwhile, a supervisor, patient access has duties that require skills in areas such as "patient care," "revenue cycle," "medical terminology," and "patient registration." These differences highlight just how different the day-to-day in each role looks.
On average, supervisors, patient access earn a lower salary than managing supervisors. Some industries support higher salaries in each profession. Interestingly enough, supervisors, patient access earn the most pay in the health care industry with an average salary of $48,671. Whereas managing supervisors have higher pay in the media industry, with an average salary of $82,331.supervisors, patient access earn similar levels of education than managing supervisors in general. They're 0.2% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Managing supervisor vs. Customer service supervisor
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
The required skills of the two careers differ considerably. For example, managing supervisors are more likely to have skills like "patients," "oversight," "hipaa," and "excellent interpersonal." But a customer service supervisor is more likely to have skills like "strong customer service," "customer care," "front end," and "customer satisfaction."
Customer service supervisors make a very good living in the finance industry with an average annual salary of $38,952. On the other hand, managing supervisors are paid the highest salary in the media industry, with average annual pay of $82,331.customer service supervisors typically earn similar educational levels compared to managing supervisors. Specifically, they're 4.9% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Managing supervisor vs. Customer care supervisor
A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.
Even though a few skill sets overlap between managing supervisors and customer care supervisors, there are some differences that are important to note. For one, a managing supervisor might have more use for skills like "patients," "customer service," "oversight," and "hipaa." Meanwhile, some responsibilities of customer care supervisors require skills like "customer satisfaction," "work ethic," "customer inquiries," and "performance metrics. "
Customer care supervisors reach similar levels of education compared to managing supervisors, in general. The difference is that they're 4.4% more likely to earn a Master's Degree, and 0.3% less likely to graduate with a Doctoral Degree.Types of managing supervisor
Updated January 8, 2025
