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Managing supervisor work from home jobs - 323 jobs

  • FIAR Financial Management Team Lead (Remote)

    Thompson Gray Inc. 3.9company rating

    Remote job

    A leading financial services firm is seeking a Financial Management Team Lead to oversee task order activities related to the U.S. Army's Financial Improvement and Audit Readiness objectives. You will coordinate and ensure the successful execution of financial initiatives, manage a team of consultants, and communicate with Army leadership. The ideal candidate has at least ten years of federal financial management experience and holds relevant certifications. This full-time position offers a competitive salary and excellent benefits. #J-18808-Ljbffr
    $64k-122k yearly est. 3d ago
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  • Team Lead, Scientific Data Workflow Automation

    Tetrascience

    Remote job

    What You Will Do What You Will Do Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products. Support pre-sales in designing and scoping technical projects Run the agile development process: standups, planning, refinement, and delivery meetings Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment Deliver complex, high-quality client projects quickly Provide product feedback and help engineers turn projects into core product improvements Self-start and make progress in the face of ambiguity and conflicting requirements Work with a geographically dispersed team, in various time zones (especially EMEA) Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback. Mentor engineers towards leadership and grow the team's capabilities What You Have Done What You Have Done 8+ Years of experience in Python with a focus on data 3+ Years of experience in Life Sciences or with scientific data 3+ Years of experience managing multiple simultaneous projects Experience leading and coordinating teams of engineers across diverse projects Experience estimating complex software projects and being accountable for delivery Expertise in SQL, RDS, and associated technologies Excellent communication skills, including technical writing Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus Benefits US Benefits US 100% employer-paid benefits for all eligible employees and immediate family members Unlimited paid time off (PTO) 401K Flexible working arrangements - Remote work Company paid Life Insurance, LTD/STD A culture of continuous improvement where you can grow your career and get coaching We are not currently providing visa sponsorship for this position #J-18808-Ljbffr
    $60k-116k yearly est. 4d ago
  • Team Lead, Scientific Data Workflow Automation

    Tetrascience, Inc.

    Remote job

    Who We Are TetraScience is the Scientific Data and AI company. We are catalyzing the Scientific AI revolution by designing and industrializing AI-native scientific data sets, which we bring to life in a growing suite of next gen lab data management solutions, scientific use cases, and AI-enabled outcomes. TetraScience is the category leader in this vital new market. In the last year alone, the world's dominant players in compute, cloud, data, and AI infrastructure have converged on TetraScience as the de facto standard, entering into co-innovation and go-to-market partnerships: Latest News and Announcements | TetraScience Newsroom In connection with your candidacy, you will be asked to carefully review the Tetra Way letter, authored directly by Patrick Grady, our co-founder and CEO. This letter is designed to assist you in better understanding whether TetraScience is the right fit for you from a values and ethos perspective. It is impossible to overstate the importance of this document and you are encouraged to take it literally and reflect on whether you are aligned with our unique approach to company and team building. If you join us, you will be expected to embody its contents each day. What You Will Do Be a leader in the Tetra Scientific Data Workflow Automation team, guiding field development as well as product direction to automate to automate lab workflows and unlock the value of scientific data Coordinate forward deployed engineers rapidly delivering scientific workflow automation using Tetra products. Support pre-sales in designing and scoping technical projects Run the agile development process: standups, planning, refinement, and delivery meetings Manage people and projects, identify and clear blockers, and keep the team moving at full velocity and accelerating Drive successful delivery by enabling engineers to focus on tech, while you lead coordination, prioritization, and stakeholder alignment Deliver complex, high-quality client projects quickly Provide product feedback and help engineers turn projects into core product improvements Self-start and make progress in the face of ambiguity and conflicting requirements Work with a geographically dispersed team, in various time zones (especially EMEA) Learn, grow, and be challenged. You will speak up and represent your position amongst peers and leadership while remaining resilient and open to constructive feedback. Mentor engineers towards leadership and grow the team's capabilities What You Have Done 8+ Years of experience in Python with a focus on data 3+ Years of experience in Life Sciences or with scientific data 3+ Years of experience managing multiple simultaneous projects Experience leading and coordinating teams of engineers across diverse projects Experience estimating complex software projects and being accountable for delivery Expertise in SQL, RDS, and associated technologies Excellent communication skills, including technical writing Experience with data plotting / dashboarding tools like Streamlit, Tableau, Jupyter Notebook is a plus Experience with cloud infrastructure providers like AWS, Azure, or GCP is a plus Benefits US 100% employer-paid benefits for all eligible employees and immediate family members Unlimited paid time off (PTO) 401K Flexible working arrangements - Remote work Company paid Life Insurance, LTD/STD A culture of continuous improvement where you can grow your career and get coaching We are not currently providing visa sponsorship for this position #J-18808-Ljbffr
    $60k-116k yearly est. 2d ago
  • Project Management Support Supervisor (REMOTE)

    Niagara Water 4.5company rating

    Remote job

    At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water. Consider applying here, if you want to: Work in an entrepreneurial and dynamic environment with a chance to make an impact. Develop lasting relationships with great people. Have the opportunity to build a satisfying career. We offer competitive compensation and benefits packages for our Team Members. Project Management Support Supervisor (REMOTE) The Project Management Support Supervisor is responsible for providing analytical support of line operations throughout all of Niagara's production facilities. This is achieved while working with a team of technicians and vendors to identify and act upon opportunities to improve current systems within the organization. In addition, the Project Management Support Specialist and a team of technicians will work with plant maintenance teams to work on and complete line rebuilds/overhauls annually and in within schedule. Essential Functions Analytical Support of Line Operations throughout all Niagara Plants Utilize system tools to analyze efficiencies of current line operations Identify high-level risk areas within each line by site Encourage root cause corrective action Develop automated reporting tools for management team - at each site and corporate office Working with Vendors in Enhancing Current System Infrastructure Identify opportunities within current systems Work with Vendors to determine compatibility with Niagara systems Provide recommendations to senior staff of appropriate enhancements Negotiate with Vendors on contracts and service agreements Project Management Operate as on site leader during projects (primarily annual overhauls) Manage and supervise 4 department mechanics and work with entire plant maintenance team Be responsible for all technical issues related to project Be responsible for all vendor issues related to project Handle all personnel issues with management and HR support Serve as liaison between plant management and department management This function represents 75% of department responsibilities Training Development Develop SOPs and job aids through observation and analysis Utilize technician expertise to disseminate individual knowledge throughout department and company Work with site specific leaders in resolving system obstacles Create and maintain communication channels for better information flow -- Communicate relevant information to all major customers and stakeholders Special Assignments Execute various tasks that may not fall under scope of any other department employee Examples from the past year: setting up new vendors, coordinating special equipment transfer, assisting in meshing operational functions with AR, observing and altering maintenance practices, analyzing department financial impact on Niagara, attending factory acceptance tests to commission new equipment for shipment, supervising five mechanics on diagnostic visits, and calculating various data based on minimal initial data, etc. Travel Requirements: Approximately 100% of the year Travel includes both domestic and international travel. The incumbent will need to maintain the ability to travel domestically and internationally as a condition of employment. This position requires the incumbent to possess and maintain a valid drivers license. Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice. Competencies Microsoft Office Applications - Word, Excel, Access, PowerPoint, Outlook, Visio, etc. Able to translate data into recommendable actions to senior staff Strong analytical and problem solving skills Self-Motivated with a proven record of taking the initiative Able to work with minimal supervision Detail-Oriented with Excellent Oral and Written Communication Skills Able to execute tasks in a very dynamic and ever-changing environment Exercise sound judgment and ability to work effectively with a diverse workforce Qualifications Minimum Qualifications: 2 Years - Experience in Field or similar manufacturing environment 2 Years - Experience managing people/projects *experience may include a combination of work experience and education Preferred Qualifications: 4 Years - Experience in Field or similar manufacturing environment 4 Years - Experience managing people/projects *experience may include a combination of work experience and education Education Minimum Required: Bachelor's Degree in Business Administration or other related field Preferred: Master's Degree in Business Administration or other related field Typical Compensation Range Pay Rate Type: Salary$71,314.38 - $103,405.86 / Yearly Benefits Our Total Rewards package is thoughtfully designed to support both you and your family: Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package. Paid Time Off for holidays, sick time, and vacation time Paid parental and caregiver leaves Medical, including virtual care options Dental Vision 401(k) with company match Health Savings Account with company match Flexible Spending Accounts Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc. Tuition reimbursement, college savings plan and scholarship opportunities And more! *********************************************** * *Los Angeles County applicants only** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit résumé to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit résumé into this career site to be eligible for placement fees.
    $71.3k-103.4k yearly Auto-Apply 56d ago
  • Project Management Supervisor / Manager - Substation Engineering - REMOTE WORK

    Orbital Engineering, Inc. 4.6company rating

    Remote job

    Working with our business partners to create, improve and sustain industry and infrastructure. Orbital Engineering has been driven by this core purpose for more than 50 years - energizing Orbital team members and helping our clients solve challenging and complex problems with innovative engineering, inspection, and construction solutions. Orbital team members are guided by the fundamental beliefs of building trusted relationships, personal accountability, innovation, and excellence in everything we do. Orbital is looking for others to join our team to continue activating our purpose and embrace our values. Orbital Engineering, Inc. is currently seeking a Project Management Supervisor or Manager to support Substation Engineering & Design projects in a REMOTE WORK position and be available for occasional travel as needed. This Project Management role will directly report to the Director of Substation Engineering. We are focused on candidates who have an extensive ENGINEERING AND/OR UTILITY background. This role has the ability for a candidate to be placed at the Project Management Supervisor or Manager level, based on the candidate's level of education and experience. The ideal candidate will possess excellent leadership skills, written and oral communication skills, customer service skills, and the ability to establish and maintain cooperative and effective working relationships with others. Orbital culture values safety, communication, accountability, professionalism, integrity, and respect. Responsibilities include but are not limited to: * Lead the project management team in the planning and organization of project logistics, problem solving, and processes to drive team and ensure full team engagement and successful project delivery. * Lead projects with overall accountability for scope, budget, and schedules with varying degrees of complexity and risk. * Responsible for obtaining complete project scope definition and develop Proposal with assistance of project team. * Develop communication plan and ensure appropriate levels of communication with stakeholders. * Manage project scope, budget, and schedule for projects and ensure projects are delivered on time and within budget constraints. * Serve as primary point of contact with client for planning, RFP, scope management, finances, contracts, and schedules. * Manage stakeholder expectations for project delivery, facilitates transparency and adaptation, and communicate how projects drive value for the business. * Regularly utilizes Client proprietary software packages or equipment to complete daily responsibilities in the engineering design workflow process. * Apply organization and leadership skills to ensure internal and external resources work together to meet project objectives. * Develops/manages project budget as well as approval of invoices, vendor proposals, scope revisions, etc. Develop project forecasts and revises project budgets and forecasts as necessary. * Ensure project tracking system is updated with project notes, accounting information, billing information, billable status, etc. * Creates, delivers, and implements project change approach, strategy, and plan. * Utilize enterprise resource planning functions to control project metrics. * Track and manage risks, issues log, and lessons learned in addition to implementing mitigation strategies. * Completes quality assurance practices on team deliverables to validate high quality deliverables. * Work is primarily remote but fieldwork may be needed throughout the design, construction, and quality assurance process. Some office work may be required as needed. * May occasionally enter energized extra-high voltage substations up to 745kV and will need to coordinate with appropriate utility personnel throughout fielding activities within this location. * Must be willing to travel overnight or for extended periods of time, based on project assignment, estimated at 20 percent. Minimum Requirements: * Minimum of seven (7) years consulting and client management experience * Minimum of seven (7) years of relevant industry experience * Minimum of seven (7) years project management experience * Knowledge and experience with project management principles and processes * Strong leadership and communication skills * Proficient with Microsoft Office software applications * Familiar with Safe Work Practices and PPE applications * Ability to work from home & an office setting, as required. * This position requires the ability to pass a post-offer drug (including marijuana) and alcohol test in compliance with Federal regulations and is also subject to random testing as a condition of continued employment. Preferred Qualifications: * Knowledge of the electric utility industry * Previous experience in a leadership role * Proficiency with financial analysis, scheduling, and resource planning tools * Professional Engineer (PE) license or Project Management Professional (PMP) certification preferred * Bachelor's Degree from an accredited University in construction management, engineering, or technology Orbital Engineering, Inc. has provided worldwide professional engineering and consulting services since 1969. Our commitment to quality, responsiveness, and attention to detail has earned us the reputation as a leading provider of engineering and design services. A commitment to excellence and hard work will be rewarded with a competitive salary, career advancement opportunities, and an excellent benefits package including medical, dental, vision, prescription drug, 401(k), and supplemental insurance. Orbital Engineering, Inc. is an Equal Opportunity Employer, EEO/AA/M-F-V-D. Orbital Engineering, Inc. seeks diversity among its employees. Reasonable accommodations may be made to enable individuals to perform the essential job functions. SUB00002279 #LI-CV1
    $72k-104k yearly est. 6d ago
  • Senior Content Supervisor

    Bospar

    Remote job

    Bospar in a nutshell Just over five years ago, a few PR pros who liked working together started a virtual boutique tech PR agency. Fast-forward to 2020, and Bospar is now a “small” PR agency (we outgrew “boutique”) with a roster of successful tech companies, more awards than we can easily track and 30+ hardworking and fun people. We all work remotely and are located across the U.S. Award-Winning Virtual Tech PR Firm Seeks Senior Content Supervisor Are you a PR or digital agency pro with great writing, researching, social and traffic management skills, with 10-12 years of experience? If so, you could be working with our award-winning content team to help put some of the hottest tech companies on the map. Bospar is a close-knit team that represents stellar clients in the most exciting areas of technology. The pace is fast, the demands are great, and the rewards are huge. We make tech PR history - right from our home laptops. Job Type: Full-time; remote Job Description : The Senior Content Supervisor will: Write press releases, blog posts, pitches and client emails Generate ideas for bylines and then develop abstracts based on those ideas Proofread/revise/edit content generated by the client account teams, especially pitches Help edit/review all client social content For those clients assigned to you, participate in internal and client meetings as needed Track project progress and keep clients up-to-date Manage the content creation workflow by collecting requests for content team support Maintain Bospar content development tracking document Supply research support Compensation: Highly competitive, plus full benefits Company Description: Headquartered in the San Francisco Bay Area, Bospar staff is based throughput the country, covering all continental U.S. time zones. Our team includes experts in both social and traditional media and financial and public affairs gurus. We are an entirely virtual company - all staff members work from the comfort of their homes. Qualifications Qualifications: College degree, 10-12 years of PR and/or writing experience. Experience with tech companies. Tech and enterprise knowledge. Proven writing skills for C-level audiences. Additional Information Please provide recent resume.
    $65k-124k yearly est. 1d ago
  • Audit Senior / Supervisor

    Regal Executive Search

    Remote job

    Audit Senior/Supervisor Prestigious San Francisco CPA firm seeks an Audit Senior/Supervisor who is energetic, motivated and looking for opportunities for Manager level advancement in a challenging and rewarding work environment. Combining modern teamwork ideals and a commitment to develop each team member's potential, we pride ourselves on providing exceptional client service. Our firm has nine partners and a total professional staff of over 100. Our customer base includes a broad base of financial statement clients including closely held businesses and nonprofit organizations. Responsibilities Adhere to Firm policies and support Firm objectives and goals Demonstrate ability to supervise medium to large sized engagements Demonstrate a thorough understanding of a client's business, systems and procedures in identifying and solving client problems Develop time/revenue budgets for assigned personnel and work with them to fulfill their requirements Develop client development skills Provide technical and professional leadership to team members Assume primary responsibility for engagement completion Develop and monitor goals for the individual Personnel Business Plan which includes the Productive Hourly Budget, Marketing Plan and the responsibilities listed above Desired Background 3 - 5 years licensed CPA public accounting experience in performing audits Experience in supervisory audits of private companies and non-profit organizations Strong accounting skills and knowledge of accounting principles and practices Excellent technology, written and verbal communication skills Ability to work in paperless environment and a working knowledge of Word and Excel. Experience with Engagement is a plus Demonstrated leadership skills Attractions Competitive salary, commensurate with experience Generous PTO policy 8+ Paid Holidays Lots of flexibility and work from home Extensive continuing education and training opportunities, including advanced-degree courses
    $65k-124k yearly est. 60d+ ago
  • Manager, Digital Implementation Support

    Hologic 4.4company rating

    Remote job

    We are hiring in our Global Services Organization! If you have proven success developing a technical team within the service operations field, passionate about making a difference in everyone's lives, find out more about the opportunity below. The Manager, Digital Implementation Support leads a team of Digital Project Engineers responsible for the successful implementation of Hologic's connected medical devices and software. This role is accountable for team performance, resource allocation, coaching, and development, while ensuring the highest standards of customer success and technical excellence. To accomplish these goals, this role partners closely with customers, and collaborates with internal Technical Sales Support, Project Management, Technical Support, Field Service, R&D, and Quality teams. This is a managerial position based anywhere in the US, with up to 20% of travels including flights and overnight stays. Core Responsibilities Lead, coach, and develop a team of Digital Project Engineers to deliver successful connectivity and interoperability projects for healthcare information systems. Oversee resource allocation, project assignments, and workload balancing to optimize team effectiveness and meet business objectives. Ensure quality, consistency, and customer satisfaction across all digital implementation support activities, including product installations, upgrades, and post-implementation change projects. Foster cross-functional collaboration with internal stakeholders, including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D, and Quality. Support continuous improvement initiatives by identifying and prioritizing opportunities for process and product enhancements. Ensure adherence to the Quality Policy and all Quality System procedures and guidelines. Partner with cross-functional teams to provide service requirements for product development to advance remote implementation and service capabilities. Partners with Service, R&D, Global Operations, Marketing and Sales to drive integrated solutions through Hologic's SureCare brand contract coverage. Facilitate ongoing skills development for team members, promoting best practices and technical growth. Manage staffing coverage to support flexible customer and company operating hours. May occasionally travel to support team and customer needs. Skills, Knowledge, Abilities Demonstrated leadership experience, including coaching, mentoring, and developing technical teams. Familiarity with Information Systems fundamental technologies (e.g., TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, cloud services) and common HIS protocols (DICOM, CPT Code configurations, PACS, HL7 and MWL configurations). Experience with remote software installation, configuration, and device management solutions. Strong desire to motivate team members and evaluate performance, including leading through change while fostering high levels of engagement. Ability to identify opportunities and implement solutions to optimize or transform service processes to meet evolving organizational needs. Excellent communication skills, with the ability to simplify and communicate complex technical topics to non-technical stakeholders, including customers and team members. Qualifications A four-year degree in a related technical discipline is preferred. Minimum 5 years of experience in Service or Operations Engineering, with proven responsibility for leading and managing direct reports An equivalent blend of education and experience is acceptable. So why join Hologic? We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career, one of our talent partners can discuss this in more detail with you. If you have the right skills and experience and want to join our team, apply today. We can't wait to hear from you! The annualized base salary range for this role is $122,000 to $203,300 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. Agency And Third Party Recruiter Notice Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered. Hologic's employees are subject to third-party COVID-19 vaccination requirements, including from customers and governmental entities. Hologic is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for reasonable accommodation based on disability or sincerely-held religious beliefs where it is able to do so without undue hardship to the company. Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans. #LI-RF1
    $122k-203.3k yearly Auto-Apply 15d ago
  • After Hours Support Manager

    Tribute Home Care

    Remote job

    Join the After Hours Team with Tribute Home Care and play an important role in setting a new standard in elder care. Make a difference - Find meaning - Lead - Collaborate - Grow Have a voice - Laugh - Love your team Tribute Home Care is looking for an After Hours Support Manager to work on Wednesday and Saturday nights from 5:00PM EST - 8:30AM EST. This is a great position for someone who is detail-oriented, customer-service focused, has strong problem-solving skills and is seeking meaningful, mission-driven work. About Tribute Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve. A day in the life In this role, you will warmly, promptly and professionally answer calls from Caregiver Associates, current clients and their representatives, potential clients inquiring about Tribute's service, and professionals calling about a client or potential client. You will calmly and professionally handle any inquiry or issue that arises, showcasing strong communication and problem-solving skills. Tribute is seeking candidates who are regularly available to work Wednesday and Saturday nights from 5:00 PM - 8:30 AM EST, with occasional flexibility to cover other overnight or weekend shifts. This overnight role offers pay for the full shift, including the quieter hours when you can typically rest or sleep. You'll need to be able to answer overnight calls as they come in, but most nights are calm, with activity picking up in the in the early morning hours between 5 AM EST - 8AM EST. What you need to be qualified for this position: Candidates for this role must live within commuting distance of Tribute's Framingham, MA office to attend occasional trainings and company events. At least 1 year of administrative experience in health care, elder care or human services A Bachelor's degree from an accredited college Prior experience in a remote working environment Strong problem-solving skills and the ability to multitask Unwavering, passionate commitment to the customer experience and service excellence Strong writing and verbal communication skills Proficiency with Microsoft Office Calm demeanor and patience Attention to detail and strong organizational skills Benefits of working at Tribute: Strong, mission-driven culture Fun, collaborative, and supportive team that you will love working with Opportunities for growth Autonomy and flexibility Paid time off Ability to work from home / remote as desired Equipment provided Are you ready to join the team? If you think this opportunity aligns with your interests, passions, and experience, the next step is to complete our application. You will be asked to provide your resume and answer a few job-specific questions. One question will ask you to share, in your own words, why you're excited about this role and why you'd thrive on the Tribute team. Our hiring team values hearing what motivated you to apply and how your background and experience would make you thrive at Tribute. Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: **************************************** Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.
    $88k-135k yearly est. 14d ago
  • Senior Supervisor, Contracts and Chargebacks - REMOTE

    Jobgether

    Remote job

    This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Supervisor, Contracts and Chargebacks - REMOTE. In this role, you will lead and manage a team of analysts responsible for the accuracy and efficiency of contract processing and chargebacks. You will play a key role in ensuring timely updates and resolving discrepancies, impacting both our internal operations and customer satisfaction. Your leadership will foster the professional growth of the team, ensuring that operational metrics and efficacy standards are met. The role also involves collaboration with various departments to drive improvements and innovative solutions in contract management processes.Accountabilities Lead, guide, and develop a team of senior analysts and analysts. Ensure timely updates of all contract pricing and membership information into the contract management database system. Assist in identifying the cause for variances in contracts. Receive, identify, and resolve discrepancies associated with assigned supplier contract issues. Communicate effectively with customers, suppliers, and external partners to resolve inquiries in a timely manner. Validate contract maintenance reports and make appropriate system changes. Assist in the reconciliation of chargebacks. Oversee the timely collection of monies due from suppliers. Coordinate with Finance and Accounts Receivable teams to identify and resolve invoice discrepancies. Develop innovative solutions to streamline team workload and increase productivity. Review goal and performance measurements; develop plans to achieve them. Manage, mentor, and evaluate the performance of analysts to achieve goals. Evaluate business processes and recommend changes for improvement. Develop and apply policies to effectively develop department staff. Work with management to align team structures with organizational objectives. Analyze department statistics against established KPIs and share findings. Requirements Undergraduate degree from a 4-year university in Business, Economics, Accounting, Finance, or related field. 5+ years of working experience; 1+ year of remote management experience. Knowledge of Contract & Chargeback processes is desirable. Experience in the pharmaceutical industry is preferred. Proficient in Microsoft Word, Excel, and Power BI. Prior experience in SAP is desirable. Strong written and verbal communication skills. Exceptional presentation and interpersonal skills. Demonstrated leadership and delegation abilities. Strong customer service orientation. Excellent organizational skills and attention to detail. Self-motivated and capable of thriving in a fast-paced environment. Strong analytical skills and ability to analyze data. Adaptable to change. Ability to make sound judgments and communicate them effectively. Experience collaborating with diverse teams. Benefits Competitive compensation and comprehensive benefits package. Medical, dental, and vision care coverage. Support for working families, including dependent care and family building support. Paid parental and caregiver leave. Variety of training programs and professional development resources. Opportunities for mentorship and volunteering activities. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.#LI-CL1
    $46k-81k yearly est. Auto-Apply 5d ago
  • Construction & Field Support Manager

    Empower Brands 4.3company rating

    Remote job

    The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you'll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business. Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment. Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand. Who We're Looking For: You're a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You're confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you're passionate about helping small business owners grow and succeed. Qualifications: 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling Skilled and experienced in managing multiple crews and subcontractors Experienced in job costing, scheduling, and quality assurance Strong communicator and coach - able to train new business owners in both group and field settings Comfortable balancing construction, operations, and relationship management Familiar with permitting, inspections, and residential building codes Travel-ready (up to 30%) Key Area of Responsibilities: Construction & Production Management Expert - Ensure franchise partners follow Archadeck's construction standards, processes, and best practices from project planning through completion. Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software. Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews. Training & Development Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge. Continually refine training content and methodologies to improve operational efficiency and construction quality. Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance. Production Program Development Act as the internal owner for Archadeck's production management tools, software, and workflows. Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees. Coaching for Growth Conduct one-on-one coaching sessions with franchise owners. Analyze business and production metrics to identify opportunities for improvement. Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin. Facilitate ongoing communication and accountability through coaching calls and periodic field visits Performance Monitoring & Reporting: Track and analyze franchise performance metrics, reporting trends and results to brand leadership. Communicate progress, risks, and opportunities to the Franchise Operations leadership team. Key Competencies: Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations. Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners. Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments." Communication Excellence: Comfortable presenting in classroom, virtual, and field environments. Collaborative Leadership: Works seamlessly with internal teams and franchise owners to achieve shared goals. Why Join Archadeck Be part of America's premier outdoor living brand with decades of industry leadership. Help shape the success of entrepreneurs launching their own construction businesses. Make a real impact - every day you'll see the results of your coaching in the form of beautiful backyards and thriving local businesses. Competitive compensation, benefits, and opportunities for growth within Empower Brands. About Archadeck Outdoor Living: Archadeck Outdoor Living, part of Empower Brands, is the nation's leading designer and builder of custom outdoor living spaces - including decks, porches, patios, fire features and shade structures. With over 70 independently owned locations across North America, we bring design, craftsmanship, and professionalism to every backyard project. We're growing fast - and we're looking for a Construction Field Support Manager who is passionate about residential construction and about helping others succeed. This is a unique opportunity to blend your field expertise with mentoring and operational coaching to help new and existing franchise owners thrive. WHO WE ARE: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's new website at EmpowerFranchising.com. Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-remote
    $57k-91k yearly est. Auto-Apply 1d ago
  • Supervisor, Healthcare Services Operations Support - Remote in Ohio

    Molina Talent Acquisition

    Remote job

    Leads and supervises a team supporting non-clinical healthcare services activities for care management, care review, utilization management, transitions of care, behavioral health, long-term services and supports (LTSS), and/or other program specific service support - ensuring members reach desired outcomes through integrated delivery of care across the continuum. Contributes to overarching strategy to provide quality and cost-effective member care. Essential Job Duties • Supervises healthcare services operations support team members within Molina's clinical/healthcare services function, which may include care review, care management, and/or correspondence processing, etc. • Researches and analyzes the workflow of the department, and offers suggestions for improvement and/or changes to leadership; assists with the implementation of changes. • Conducts employee and team productivity/quality assurance checks and documents results for accuracy and time compliance. • Provides regular verbal and written feedback to staff regarding performance and opportunities for improvement. • Assists in the development and implementation of internal desktop processes and procedures. • Establishes and maintains positive and effective work relationships with coworkers, clients, members, providers, and customers. Required Qualifications • At least 5 years of operations or administrative experience in health care, preferably within a managed care setting, or equivalent combination of relevant education and experience. • Strong analytic and problem-solving abilities. • Strong organizational and time-management skills. • Ability to multi-task and meet project deadlines. • Attention to detail. • Ability to build relationships and collaborate cross-functionally. • Excellent verbal and written communication skills. • Microsoft Office suite/applicable software program(s) proficiency. Preferred Qualifications • Supervisory/leadership experience. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
    $49k-82k yearly est. Auto-Apply 11d ago
  • Vetspire Manager of Support

    Thrive Pet Healthcare

    Remote job

    at Thrive Pet Healthcare The Manager of Support is a senior leadership role within the Vetspire Technology Team, responsible for overseeing the Vetspire support function-a service that is critically important to our clients and essential to the success of the Vetspire platform.This role is tasked with developing and implementing the strategy, structure, protocols and reporting for a robust and scalable support function. The ideal candidate will lead the creation of a high-performing, responsive, and motivated team with clearly defined objectives and performance metrics. ESSENTIAL JOB FUNCTIONS Build / maintain a support team / practice that supports the Vetspire platform Day to day scheduling of support team to align with support requirements and volume. Extending support hours and adjusting schedules where applicable / required. Apply AI technologies to improve the support process Set and maintain Support KPI's and report (weekly) to ensure operational effectiveness / optimization and tracking Generating / creating support knowledgebase that supports team and can also be used to feed Ai Chat bot Formulate strategies to increase productivity and implement ways to improve support responsiveness and accuracy Assignment and monitoring of VIP clients tickets / issues and ensuring appropriate responsiveness and follow up. Team / resource management - including individual career plans , specific support training and team meeting to review past performance and discuss strategically future changes INNOVATION & STRATEGY Exploration of AI technologies and the application to the support vertical Explore new technologies and present findings. BUDGET/FINANCIAL P&L / CONTRACTUAL NEGOTIATIONS Assist with developing yearly budgets within the IT department - specific to support. Aid in the development of productivity measures and costing strategies. ESSENTIAL SKILLS 4 - 6 years' experience in a support management role servicing multiple clients Bachelor's degree or associated work experience within the Pet / Technology Industry Management experience of teams 8 + remotely located Technical skills associated to APIs would be considered a bonus A strong individual who can set goals and objectives , and continuously work / manage to those goals. A self-motivated team player Strong reporting / presentation skills.
    $71k-113k yearly est. Auto-Apply 60d+ ago
  • Platform Support Manager

    Saviynt 4.4company rating

    Remote job

    The Manager, Platform Support will be a key leader responsible for the operational excellence, technical maturity, and process adherence within our global Platform Support team. You will manage the day-to-day operations supporting our mission-critical SaaS platform, ensuring high availability and stability for our extensive global customer base. This role is crucial in upholding the high standards for process, accountability, and scalable operations that define our high-growth environment. Key Responsibilities Service Delivery and Stability: Oversee the Level 2/3 technical teams responsible for the rapid resolution of complex issues impacting the SaaS platform and its underlying cloud infrastructure. Ensure stability and high availability across the service portfolio. Operational Process Optimization: Drive continuous improvement across all operational workflows, including incident response, escalation paths, and formal problem management. Ensure strong adherence to established processes across all support functions. Performance Management (KPIs/SLAs): Own and report on key operational metrics (e.g., OLA compliance, time-to-resolution, Mean Time To Restore). Implement strategies to meet or exceed targets while managing high-volume ticket flow. Observability and Automation: Collaborate directly with Site Reliability Engineering (SRE) and Product Engineering teams to improve platform observability, reduce monitoring noise, and automate response activities.Team Leadership and Development: Lead, mentor, and develop a geographically diverse team of platform engineers and specialists, fostering a culture of technical excellence and accountability. Cross-Functional Governance: Establish and maintain clear operational boundaries and Service Level Expectations (SLEs) with internal partners, including Level 1/2 teams and Engineering groups, to ensure seamless service handoffs and efficient resource utilization. Qualifications and Skills Required: Minimum 5-7 years of experience in a high-volume, global SaaS support or operations environment. Minimum 2-3 years of direct people management experience, preferably with a large, geographically diverse team. Deep technical proficiency in cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, MySQL, and data tooling like OpenSearch, as well as general log analysis/APM tools. Strong process knowledge in Incident, Problem, and Change Management.Proven ability to implement and drive process adherence, particularly in environments focused on scaling operations. Exceptional communication skills, both written and verbal, for technical and executive audiences. Proven experience in managing and reducing technical debt within a platform. Preferred: Experience in supporting a large-scale, enterprise SaaS platform. Background in driving continuous improvement and operational excellence initiatives. Prior experience supporting an Identity and Access Management or Governance platform. FedRAMP experience or familiarity with compliance frameworks.
    $61k-105k yearly est. Auto-Apply 60d+ ago
  • Enterprise Supervisor Authorization Services

    Wvumedicine

    Remote job

    Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. The Supervisor of Authorization Services will oversee the authorization department. Will provide leadership and guidance to processes that will ensure the department is efficiently meeting the needs of the departments we support. MINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent and five (5) years of experience in a healthcare revenue cycle setting OR Associates degree in Healthcare, Finance, Business Administration, or related field and three (3) years of experience in a healthcare revenue cycle setting. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Bachelor's degree. EXPERIENCE: 1. Two years of healthcare authorization experience. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Monitors staffing needs of the authorization team to ensure coverage is in place for referrals. 2. Provides leadership of high dollar services that would include analyzing the medical record for medical necessity and provide authorizations. Acts as point of contact for assigned services that will interact with the clinical leaders in the department 3. Researches each request including reviewing medical policy to ensure each requests are processed with minimum delay and risk of denial. 4. Reviews staff productivity measures to look for trends and determines training needs that positively impacts efficiencies. 5. Provides prompt follow up with the Payor to ensure current authorization and accurate payment for the patient's stay/treatment. 6. Participates in payor calls to provide trends with insurance carriers to make global improvements. 7. Utilizes de-escalation skills during clinic concerns arise with providers and staff. 8. Proactively communicates to staff any changes in payor information and follows up with payor to ensure services are authorized. Documents all changes and all payor information (i.e. DOS, Service (CPT/HCPC codes), LOC, Reference #, Authorization #, contact and phone number, and website used) appropriately. 9. Is trained on staff job functions and is able to help during peak volumes and also provide analysis to determine process improvements. 10. Attends relevant meetings with internal and external customer, and provides good customer service 11. Analyzes retrospective denials and how to make process improvements with the staff 12. Works closely with the clinic, financial services, financial counseling, and pre-service departments to support collaborative goals. 13. Monitors daily work assignments and makes changes to ensure good quality 14. Monitors work queues and assignments to ensure they are resolved timely 15. Reviews staff quality measures to look for trends and determines training needs that positively impacts efficiencies 16. Interview and screen potential employees and make recommendations to department manager or Director to aid in filling vacant positions 17. Provides coaching and counseling to staff based upon performance management principals PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Must be able to sit for extended periods of time 2. Must have reading and comprehension ability 3. Must be able to read and write legible in English 4. Visual acuity must be within normal range 5. Must be able to communicate effectively 6 Must have manual dexterity to operate keyboards, fax machines, telephones and other business equipment WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Office type environment SKILLS AND ABILITIES: 1. Excellent oral and written communication skills 2. Excellent customer service and telephone etiquette 3. Must demonstrate the ability to use tact and diplomacy in dealing with others 4. Knowledge of ICD9/CPT Coding or Medical Terminology. 5. Knowledge of third party reimbursement. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: SYSTEM West Virginia University Health System Cost Center: 536 SYSTEM Hospital Authorization Unit
    $42k-65k yearly est. Auto-Apply 16d ago
  • Inventory Operations Returns Senior Supervisor - Evernorth - Tempe, AZ

    Cigna Group 4.6company rating

    Remote job

    Inventory Operations Returns Senior Supervisor - Job Description What You'll Do: As an Operations Senior Supervisor, you will lead a high-performing team of pharmacy staff driving operational excellence through innovation, accountability, and continuous improvement. You'll be responsible for fostering a culture of engagement, setting clear expectations, and empowering your team to deliver exceptional results while identifying and implementing strategies to reduce inventory waste and streamline processes. Key Responsibilities: Manage and mentor a team of pharmacy staff, promoting a collaborative and inclusive work environment. Lead and support projects aimed at reducing inventory waste and enhancing operational workflows. Collaborate with cross-functional teams to identify root causes of inefficiencies, clarify operational expectations and implement sustainable solutions. Encourage team-driven ideas and pilot innovative approaches to improve service delivery and reduce costs. Occasionally reviews recorded calls to verify technician-patient interactions, address complaints, and ensure adherence to service standards-identifying coaching opportunities when needed. Investigates and resolves quality issues by analyzing system workflows and order handling processes to identify gaps in SOPs, technician errors, or procedural inconsistencies-using findings to guide corrective actions and process improvements. Ensure compliance with regulatory and organizational policies related to pharmacy operations. Set clear performance expectations and hold team members accountable through regular coaching, feedback, and development plans. Foster a culture of ownership, innovation, and continuous improvement. Monitor daily workflow and staff scheduling to ensure optimal coverage and productivity. Review and analyze performance metrics to identify trends, drive accountability, and celebrate successes. Conduct regular team meetings, and performance reviews to align goals and reinforce priorities. Maintain open lines of communication with peers and leadership to share best practices and align strategic goals. Manage employee time tracking, attendance, and scheduling with accuracy and fairness. Maintain documentation of coaching sessions, performance reviews, and improvement plans. Support staffing decisions and resource planning based on business needs and performance data. What you'll need: High School Diploma or GED required 4+ years of experience in inventory operations processing preferred 2+ years of leadership experience required Strong leader with emotional intelligence and ability to engage, enable, and develop staff Proficient in PC-based systems including Microsoft Office, Excel, PowerPoint, SharePoint, Outlook, and Webex Demonstrated ability to train, coach, and mentor staff with patience and clarity Advanced problem-solving skills and ability to collaborate across departments to resolve complex issues with innovative solutions Adaptable to dynamic environments with sound independent decision-making skills Skilled in handling challenging conversations professionally Proven experience supervising diverse teams, fostering accountability, and driving performance Skilled in conflict resolution and performance management to support employee development and retention Demonstrated success in identifying inefficiencies and leading process improvement initiatives Experienced in translating organizational goals into actionable plans and delivering measurable outcomes Strong communicator with ability to lead change, gain stakeholder buy-in, and maintain transparency Uses operational metrics and employee feedback to guide decisions and support continuous improvement Committed to delivering high-quality service aligned with client expectations and organizational standards Experience with medication destruction protocols, especially in healthcare or pharmaceutical environments If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: ********************* for support. Do not email ********************* for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
    $33k-46k yearly est. Auto-Apply 5d ago
  • Supervisor, Transfer Center

    Cottonwood Springs

    Remote job

    Transfer Nurse (RN), Transfer Center Job Type: Full-time | Nights (7a-7p) Who We Are: Access Point is a leading provider of healthcare-focused call center and telehealth solutions and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier with acute care, rehabilitation, and behavioral health facilities from coast to coast. From your first day to your next career milestone-your experience matters. As we work to support physicians, health systems, ACOs, FQHCs, municipalities and healthcare technology firms, our goal is to put the patient at the center of care and deliver exceptional service and value. We interact with more than two million patients annually, and our unique combination of both clinical and non-clinical services allows us to deliver the right resource at the right time to improve the patient's medical journey and experience. Access Point's offerings are available nationwide to help improve the health and well-being of the populations we serve. People are our passion and purpose. Where We Are: Why Choose Us: Health (Medical, Dental, Vision) and 401K Benefits for full-time employees Competitive Paid Time Off Employee Assistance Program - mental, physical, and financial wellness assistance Tuition Reimbursement/Assistance for qualified applicants Advancement opportunities with responsive, supportive leadership Continuing education opportunities And much more… Position Summary: The Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) is responsible for Access Point Behavior Health Transfer Center team members ensuring they are providing the highest level of customer service to callers. The Supervisor will use the appropriate procedures, tools, and resources to assist with call volume or managing inbound cases. The Supervisor will use the appro-priate procedures, tools, and equipment to support, training, and coach the staff as needed. Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) plays a major part in acting as a liaison between internal and external customers by providing best customer service and advocate patient centric care by assisting with timely transfers. ESSENTIAL FUNCTIONS: To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation. • Oversee all aspects of department activities on daily basis by giving direction to Team leads and be the liaison between leadership and frontline staff advocating for consistency and standardization of the processes. • Provide ongoing efficient communication to the staff by being an extension of the Manager. • Stays up to date with all departmental procedures, protocols, and communications to ensure ad-herence of appropriate process for final referral resolution. • Motivate and encourage agents through positive communication and feedback. • Monitor department performance objectives, meet standards, and ensure customer satisfaction goals are met. • Trains and educates transfer center staff on standard protocols and customer service best practice. • Collaborate and monitor while working with education team to prepare and deliver new and ongoing training for staff using the most up-to-date information. • Act as a resource for all team members including: Clerks, Coordinators (RN, LPN, Paramedic, EMTs, Social workers, and Non- Clinical). • Monitor queue(s)and track inbound/outbound calls. Keep staff aware of inbound/outbound calls, calls waiting, abandonment rate, etc. through the shift. Provide coverage as needed by holding self and staff accountable in their roles. • Collaborate with Work Force Management by managing productivity goals set by the department by holding staff accountable during their shifts with the breaks, meal breaks etc. • Responsible for resolving problems and complaints in real time. Assist with escalated calls as needed. • Hold staff accountable with the ongoing education being offered and delivered with most up-to-date information. • Identify frequently encountered problems/questions/solutions and work with appropriate person-nel to provide best service. • Meets with staff on bi-weekly/monthly basis to provide ongoing feedback focusing on KPI and overall performance goals for department and individuals. • Assist Manager/ Director with employee annual performance review by giving consistent feed-back about individual staff. • Work to consistently have tools and aides for employees that are accessible, accurate and cur-rent to ensure that Access Point Behavior Health Transfer Center staff receive the appropriate support and training to apply the best skills and knowledge on the job. • Continually enhance knowledge and awareness of industry standards, trends, and best practices to strengthen organizational knowledge and the Access Point Behavior Health Transfer Center. • Create and maintain files on each designated employee as they relate to attendance, production, and reviews. • Assist manager/director by conducting candidate interviews, offering input into the hiring deci-sion. • Maintain departments policies and procedures, reviewing and updating as needed. • Actively participate in special projects as needed and be change agent for new processes and tools to the team. • Continuously monitor department processes and recommend to management new and innovative ideas for service improvement. • Competent in the application of Medical Necessity criteria. • Educates nurses, physicians, and ancillary staff in level of care and admission/transfer issues/ opportunities. • Through effective and professional communication, acts as a liaison between and with physi-cians, patient / family, hospital staff and patient care areas, outside agencies to promote effi-cient patient flow. • Demonstrates knowledge of regulatory requirements, EMTALA, Lifepoint Health Ethics and Compliance policies and quality initiatives. Monitors team-compliance and implements process changes to ensure compliance to such regulations and quality initiatives as they relate to the provision of Access Point Behavior Health Transfer Center. • Tracks and trends barriers to patient flow, makes recommendations and develops action plans to improve processes and systems. • Engages in departmental “team” approach to ensure all elements are communicated (both written and verbal) to facilitate patient transfer and/or throughput. • Adheres to established protocol, procedure, and standard of care, escalates issues through the established Chain of Command in a timely manner. • Must be able to multitask by attentively listen and simultaneously type 38-40 wpm. • Must meet Internet speed requirements: Upload 50 or more; Download 100 or more. • Must have clear understanding about the Access Point Behavior Health Transfer Center Key per-formance indicators and be a part of the Access Point Vision to reach the goals. • Telephonic - Access Point Behavior Health Transfer Center Supervisor- Nurse (RN/LPN) will consistently work in rapid change environment. ADDITIONAL INFORMATION: • Reports to: Access Point Behavior Heath Transfer Center Manager and / or Director • Nature of Supervision Received: Minimal; individual proceeds on his / her own, in com-pliance with policies, procedures and practicing as prescribed by immediate supervisor. • Positions Supervised: Access Point Behavior Health team members • Interactions with: External and Internal Customers KNOWLEDGE, SKILLS & ABILITIES: The requirements listed below are representative of the knowledge, skills and/or abilities required. Education: Graduate of an accredited school/college; Bachelor's degree preferred. Experience: • Three years of related clinical experience in an acute care setting (ED or Critical Care Preferred); Behavior Health experience is preferred • Demonstrated skills in problem solving, analytical and critical thinking, prioritization, negotia-tion, conflict resolution, proactive decision making. • Ability to establish and maintain collaborative and effective working relationships. • Ability to communicate effectively in oral, written, and electronic formats. Required License/Registration/Certification: • Current Nurse (RN/LPN/LVN) licensure in State of Residence. Required Compact License • Must maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education. No nurse will be scheduled to work any shift if their nursing license has expired. It is the nurse's responsibility to ensure that the Manager of the Access Point Behavior Health Transfer Center Operations is notified immediately if their license status changes. Failure to comply with this requirement will result in termination of employment. • Maintain current nursing skills and knowledge base by attendance at workshops and seminars, completion of mandatory continuing education, reading of professional journals, publications, and participation in professional organizations. SKILLS AND ABILITIES: Statistical Mathematical Skills -- Ability to work with mathematical and algebraic concepts such as prob-ability, statistical inference, and forecasting. Ability to apply and analyze concepts such as fractions, percentages, ratios, and proportions to practical situations. Moderate Computer Skills -- Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases, and presentations to support business objectives. Complex Communication -- Frequently communicates complex information and interacts with manage-ment. Can present, resolve, and address delicate situations. Can motive and persuade others. Varied Business Problems --Problems are varied and complex, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, general precedent, and practices. Department Specific -- Decisions impact the management and operations within a department. May con-tribute to business, and operational decisions that affect the department. Functional Independent Judgement -- Provides and sets goals and priorities for functional area. May make recommendations for department policies, practices, and programs. Makes decisions for and/or resolves problems for others. Project Planning/Organization -- Handle multiple projects simultaneously including task delegation, pro-ject oversight, and resource allocation. PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for ex-tended periods of time; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch, or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Repetitive motion of upper body re-quired for extended use of computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Work environment characteristics described here are representative of those that an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. Noise level in the work environment is typical for an office and/or hospital environment. No travel required. EEOC Statement “Life Point is an Equal Opportunity Employer. Life Point is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”
    $32k-47k yearly est. Auto-Apply 60d+ ago
  • Site Services Supervisor

    Wesdome Gold Mines 4.2company rating

    Remote job

    Eagle River Mine, Near Wawa, ON (Mine Site) Company Information Wesdome is a Canadian-focused gold producer with two high-grade underground assets, the Eagle River mine in Ontario and the Kiena mine in Québec. The Company's primary goal is to responsibly leverage its operating platform and high-quality brownfield and greenfield exploration pipeline to build a growing value-driven gold producer. The Eagle River Mine site has a tight-knit team where everyone knows each other and there is a strong sense of camaraderie and mutual support. It is a hands-on, fast paced environment where work feels impactful and you can see the results of your contributions quickly. There are many long-tenured employees and a lot of site pride. The mine is located a short drive from Wawa, deep in the forest where it is scenic and quiet. It is a real 'boots on the ground' setting. Team members reside in a camp environment and typically work on rotations, depending on the position. The camp offers excellent food, a sauna/gym, recreational room and the opportunity to stay connected with family and friends. See below for a summary of Wesdome's comprehensive and competitive total compensation package. About the Opportunity Wesdome Gold Mines is seeking a driven and safety-focused Site Services Supervisor to join our team at the Eagle River Mine. In this key leadership role, you will oversee Site Services and Ore Haulage operations, ensuring safe, efficient, and well-coordinated day-to-day activities in a remote mining environment. About YOU - You Belong Here! You are a hands-on leader with a strong commitment to safety, teamwork, and operational excellence. With several years of experience in site services, haulage, road maintenance, or a related field, you bring the confidence and judgment needed to supervise crews, coordinate contractors, and resolve issues effectively. You communicate clearly, handle competing priorities well, and thrive in a fast-paced, remote work environment. Position Responsibilities, Accountabilities and Job Duties * Maintain safe working conditions. * Be a leader in the field (Lead and control activities of Site Services and Ore Haulage personnel including training, coaching and development). * Supervise the Site Services and Ore Haulage Personnel, delegate tasks and assist to ensure day-to-day operations are running efficiently. * Overseeing Work Planning and Execution of Site Services, Ore Haulage and Road Maintenance Personnel. * Data entry and analysis of DWR information. * Deal with employee and customer concerns . * Ensure H&S policies and procedures are communicated, applied and enforced. * Maintain the confidentiality of all Corporation information. * Participate in accident/incident investigations. * Sourcing and coordination of specialty service contractors. * Participation in safety, planning and coordination meetings. * Purchase approvals per the role allowances. * Perform other duties as assigned and required. Qualifications and Experience * Minimum 5 years of experience in related field. * Minimum 3 years of experience in a supervisory role. * Experience working with SAP is preferred. * Excellent interpersonal and communication skills, both written and verbal. * Must be able to work independently and within a team structure in a fast-paced environment. * Proficiency in Microsoft Office. * Valid driver's licence. (DZ is Beneficial) Working Conditions / Schedule Location: Eagle River Mine near Wawa, ON Shift / Hours of Work: 12-hour shifts Schedule / Rotation: 7/7 Type of Hire: Permanent, Full-Time Existing vacancy: Yes Travel: Must be able to travel to/from the mine site Other Information: To learn more and for additional details about "Why Work with Us" and "Life at Wesdome", please visit *************** > People and Careers. About our Total Compensation Package Our total compensation package is more than just a great salary. We have established a comprehensive program that takes care of both you and your family that includes: Comprehensive Compensation and Benefits Package includes: * Market competitive base pay / salary, commensurate with experience and qualifications * Annual performance-based bonus opportunity * Access to comprehensive extended health and dental coverage for employee and eligible dependents beginning on day 1 of employment (short-term disability coverage begins after 3 months) * Healthcare spending account * Wellness benefit as an annual incentive * RRSP matching * Training, development and education supports * Travel allowances PLUS… * Programs to support the long-term well being of our team members (i.e. Employee Assistance Program) * Mental Health Awareness Month * Family Day & Annual Holiday events * Local community partnerships Apply Online at Wesdome.com > People & Careers > Join our Team Wesdome prides itself on being an equal-opportunity employer committed to responsible mining practices and building a diverse and inclusive workforce. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or Aboriginal status. We wish to thank all applicants for their interest and effort in applying for the position. However, only candidates selected for interviews will be contacted. Wesdome uses artificial intelligence (AI) supported technology as part of its recruitment, screening and evaluation processes that are performed by real people. Wesdome is committed to accessibility for people with disabilities. We will work with applicants requesting accommodation at any stage of the recruitment and selection process. If you require accommodations, please contact us at hr.resumes_********************* In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the "Act"), Wesdome is committed to hosting and maintaining an accessible environment. To be eligible for this position, you must be legally permitted to work in Canada without any additional sponsorship support from Wesdome. 7/7
    $47k-72k yearly est. Easy Apply 29d ago
  • Intact Family Services Supervisor

    Christian Social Service of Illino

    Remote job

    Full-time Description At Caritas we believe every life deserves LOVE! If you agree, then please consider joining our team!! Caritas Family Solutions is seeking a dependable leader with good communication skills to serve as our Intact Family Services Supervisor. This position includes flexible hours, frequent opportunities for telework, top compensation, and AMAZING team support. Most importantly, you'll have the opportunity to lead a team that truly makes a positive difference in the lives of children and families! If you're ready to make an impact, please apply today!!! At Caritas, we know we're competing with other employers for your services, and we want to win! It is our goal to offer competitive compensation and affordable benefits to all eligible employees. Caritas currently offers the following benefits to full-time employees: · 403 B Retirement Plan (5% Employer Match) · Generous Paid Time Off · Health, Dental and Vision Insurance Coverage · 12 Employer Paid State & Federal Holidays · Telehealth Services · Employer Paid Life Insurance · Health Saving Account · Employer Paid Short- & Long-Term Disability · Tuition Assistance Program · Real Work/Life Balance Hours worked (typical): 40 Remote Work: Allowed (work arrangement can change depending on performance and/or needs of Caritas). Job Tasks Typically: Unstructured - worker will be allowed to determine/plan the order of tasks, priorities, and goals. Description of Typical Work Schedule: 40-hour workweek, Schedule varies as they may be required to work evenings and weekends to attend meetings or to be on call in case of emergencies. May also be required to work extended hours to complete paperwork or to meet deadlines. (Hours set based on necessity of department or office.) PURPOSE: The Intact Family Services Supervisor directly supervises and supports the Intact Family Services Case Managers. This position ensures case management services are being provided to the highest standard within agency, state, and federal guidelines. REPORTING STRUCTURE: Refer to the updated organizational chart for reporting structure and responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Supervises Intact Family Services Case Managers by developing internal monitoring, weekly supervision, and evaluation processes. Ensures effective and consistent communication occurs between the Intact Family Services Case Managers and all parties of the case and identified stakeholders, including medical, educational and mental health providers. Ensures Intact Family Services Case Managers conduct visits with children, parents and/or caregivers that include the on-going assessment of child safety, permanency and well-being. Ensures Intact Family Services Case Managers meet the requirements and service standards when facilitating delivery of services in collaboration with families and youth that adhere to agency, state, and federal policies/procedures Performs supervisory responsibilities in accordance with state and federal laws, Department of Children and Families Administrative Codes and Operating Procedures, funding source policies and internal policies on child abuse, abandonment, and neglect within required timeframes. Requirements QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE REQUIRED/PREFERRED Degree/Field Required: Master's Degree in Social Work or a closely related Human Services field (Related fields will be considered.) Degree/Field Preferred: N/A (Related fields will be considered.) Additional Fields of Knowledge Important for the Role: Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. Sociology and Anthropology - Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins. Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. . Experience Required: Minimum 2 years of experience in working with children and/or families (For positions that manage staff, the years specified need to be progressive years of management experience. For all positions, the years required can be interchanged with equivalent experience from an advanced degree related to this job and/or with other relevant experience verified by applicant/incumbent). Licenses/Certifications Required: Illinois Child Welfare Employee License Licenses/Certifications Preferred: N/A SKILLS REQUIRED Manager-specific: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Basic: Active Learning - Understand the implications of new information for both current and future problem-solving and decision-making. Active Listening - Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Critical Thinking - Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Learning Strategies - Select and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. Mathematics - Use mathematics to solve problems. Monitoring - Monitor/Assess performance of yourself, other individuals, or organizations to make improvements or take corrective action. Reading Comprehension - Understand written sentences and paragraphs in work-related documents. Speaking - Talk to others to convey information effectively. Writing - Communicate effectively in writing as appropriate for the needs of the audience. Language - Able to read and write in English. Social: Coordination - Adjust actions in relation to others' actions. Instructing - Teach others how to do something. Negotiation - Bring others together and trying to reconcile differences. Persuasion - Persuade others to change their minds or behavior. Service Orientation - Look for ways to help people. Social Perceptiveness - Be aware of others' reactions and understanding why they react as they do. Problem Solving/Decision-making: Complex Problem Solving - Identify complex problems and review related information to develop and evaluate options and implement solutions. Time pressure decision-making - Make decisions without much analysis or time to consider alternatives. Time pressure planning - Plan and be responsible for regularly meeting strict deadlines. Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one ensuring that decisions made have an impact on others, the image/reputation of Caritas, and/or the financial resources. Systems Analysis - Determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Systems Evaluation - Identify measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system. Resource Management: Management of Financial Resources - Determine how money will be spent to get the work done, and accounting for these expenditures. Management of Material Resources - Obtain and see to the appropriate use of equipment, facilities, and materials needed to do certain work. Management of Personnel Resources - Motivate, develop, and direct people as they work, identifying the best people for the job. Personal Time Management - Manage one's own time and the time of others. Direct Report's Time Management - Manage the time of others. Technical: N/A Trauma-informed: Must display a willingness to adopt trauma informed interventions, principles, and practices as well as commitment to ongoing development of their capacity for application of trauma informed care. Realizes the prevalence of trauma among persons served by Caritas and the general population. Recognizes how trauma affects everyone involved-including clients, their families, staff, and community; and impacts behaviors. Responds to trauma by actively implementing the guiding principles of trauma informed care into their daily practice. Resists re-traumatization of persons served and staff providing services, by creating safe, welcoming, and supportive environments. Proficient Computer Skills In: Excel, Outlook, Word, Database Management Software Expert Computer Skills In: Excel, Outlook, Word, Database Management Software MENTAL EFFORT/COGNITIVE ABILITIES REQUIRED: Concentration/intensity - Focus on higher order mental functions at average to high intensity when performing the majority of job tasks. Have limited opportunities for breaks. Deductive Reasoning - Apply general rules to specific problems to produce answers that make sense. Fluency of Ideas - Come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity). Inductive Reasoning - Combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Information Ordering - Arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Mathematical Reasoning - Choose the right mathematical methods or formulas to solve a problem. Memory - Remember information such as words, numbers, pictures, and procedures. Performance of job tasks rely on memorization of tasks or sequences of events. Consider amount and type of information. Number Facility - Add, subtract, multiply, or divide quickly and correctly. Oral Comprehension - Listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - Communicate information and ideas in speaking so others will understand. Perceptual Speed - Quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. Problem Sensitivity - Tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem. Selective Attention - Concentrate on a task over a period of time without being distracted. Speed of Closure - Quickly make sense of, combine, and organize information into meaningful patterns. Written Comprehension - Read and understand information and ideas presented in writing. Written Expression - Communicate information and ideas in writing so others will understand. PHYSICAL REQUIREMENTS: Light work. Exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. PHYSICAL ACTIVITIES REQUIRED: Reaching - Extend hand(s) and arm(s) in any direction. Fingering/Grasping - Pick, pinch, type or otherwise work, primarily with fingers rather than with the whole hand as in handling. Applying pressure to an object with the fingers and palm. Feeling - Perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Standing - Particularly for sustained periods of time. Walking - Move about on foot to accomplish tasks, particularly for long distances or moving from one work site to another. Sitting - Particularly for sustained periods of time. Speech Clarity/Talking - Express or exchange ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Includes the ability to understand the speech of another person. Hearing - Perceive the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion - Substantial movements (motions) of the wrists, hands, and/or fingers. Coordination, including eye/hand, hand/feet. VISUAL ACUITY: The worker is required to have close visual acuity to perform an activity such as: analyzing data; transcribing; viewing a computer terminal; extensive reading; visual inspections; inspect machines. WORK CONTEXT/ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is based primarily in an office environment. Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes.Subject to an environment working in a vehicle. Other PPE Required: N/A VEHICLE RELATED REQUIREMENTS: Access to reliable transportation to get to/from work: Required. Access to a reliable automobile: Required. Must provide proof of auto liability insurance (and continue to while working in this position): Required. Must possess a valid driver's license: Required. Additional license requirements that are necessary: N/A Additional considerations for this position: N/A Please Be Advised: Research tells us that some candidates, especially women and people of color, may hesitate to apply unless they meet every listed qualification. If this sounds like you, we still encourage you to apply! We're committed to building a team with diverse skills, experiences, and perspectives-and you might be exactly who we're looking for. Drug Free Workplace: Caritas Family Solutions is dedicated to maintaining a safe, healthy, and productive environment for our clients and employees. As part of this, a strict drug-free workplace policy is maintained. Salary Description $66,976.00 Annual Salary
    $67k yearly 23d ago
  • Utility Service Supervisor

    Stella Contracting 4.8company rating

    Remote job

    The Utility Service Supervisor is in charge of running daily utility service operations in a remote setting. They make sure that customer service is top-notch, that all rules are followed, and that the business runs smoothly. This person is in charge of service reps, plans service activities, and helps answer customer questions about utility accounts, billing, service connections, and outages. The Utility Service Supervisor works closely with other departments in the company to keep service standards high and meet the company's performance goals. Main Duties: Oversee and help utility service representatives work from a distance Keep an eye on customer satisfaction, quality standards, and service performance metrics. Make sure that utility rules, tariffs, and company policies are followed. Oversee the scheduling, workload distribution, and performance management of assigned staff Deal with complicated service questions and customer service problems that have gotten worse. Work with the billing, field operations, and technical teams to fix service issues. Help with communications during outages, updates on service restoration, and customer notifications Make and go over reports about staffing, compliance, and service performance. Take part in training, coaching, and other professional development activities Help with efforts to improve processes and services What You Need to Have: A bachelor's degree in business administration, public administration, utility management, or a related field (or the same amount of work experience) At least five years of experience in utility services, customer service, or service supervision Experience leading a team or being a supervisor before A lot of knowledge about how utility companies work, how they bill customers, and how they treat customers. Great at talking to people, leading them, and solving problems Ability to lead remote teams well Good at using Microsoft Office, customer information systems (CIS), and CRM platforms A safe remote workspace and fast, reliable internet Preferred Qualifications: Experience working with utilities like electric, gas, water, or telecommunications Knowing the rules of the public utility commission (PUC) Experience helping with outage management or emergency response operations Certification in project management or supervision Annual Salary: Salary Range: $80,000 to $115,000 per year, depending on experience, qualifications, and where you live. Package of Benefits: Full coverage for medical, dental, and vision care 401(k) retirement plan with a match from the company Paid time off (PTO) includes vacation days, sick days, and paid holidays. Working from home full-time in the United States Opportunities for training and developing leaders Life insurance and coverage for short- and long-term disabilities Programs for employee health and well-being
    $30k-42k yearly est. 8d ago

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