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MAP Communications overview

Industry
Telecommunications
Revenue
Headquarters
Employees
200
Founded In
Website
Organization Type
Private
Social Media
Provider of live answering and call center services. The company's internally developed operational call-handling platform called ECHO software is a robust call-handling application that guides their live agents logically through the call for a professional, comprehensive customer support solution, enabling businesses to provide a 24-hour point of contact to their customers.
Founded in 1990, MAP Communications is an established company that loves to hire graduates from Norfolk State University, with 29.9% of its employees having attended Norfolk State University. MAP Communications has established itself as a great place to work in Virginia, and it is number 1 on Zippia's list of Best Companies to Work for in Chesapeake, VA.
MAP Communications is a small telecommunication company based in Virginia with only 200 employees and an annual revenue of $47.0M.

MAP Communications's Mission Statement

To be the best call center you ever work with.

1.3/5

MAP Communications employee reviews

Based on 7 ratings

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MAP Communications employee reviews

MAP Communications employee reviews
1.3/5

Based On 7 Ratings

Work At MAP Communications? Share your experience.
Employee Reviews
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1.0
A zippia user wrote a review on Dec 2023
Pros of working at MAP Communications

The pros are that an ESOP is provided which give decent retirement opportunities but there is no partial vesting, it is either 100% or 0%

Cons of working at MAP Communications

You are treated like a number instead of like a human being. In an average work day everything you do is micromanaged, from what you say to being allowed to take more than a 1 minute bathroom break.

MAP Communications Benefits

The ESOP

What do you like best about MAP Communications's CEO and the leadership team?

The basic leadership team is great but the further up in leadership the more remote and unavailable they are. It is difficult to receive updates and any information is given last minute when changes are made.

How would you improve MAP Communications's culture?

It would be great if there were more incentives (even something simple like a 15 minute break added to one day during a week for hitting the required KPI)

How does your compensation at MAP Communications compare to the industry average?

They pay pretty well compared to other similar employment

What's the diversity at MAP Communications like?

Diversity and inclusion is not given importance

What brings you the most joy at MAP Communications?

Nothing that I can think of

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2.0
A zippia user wrote a review on Apr 2023
Pros of working at MAP Communications

Benefits and stable hours

Cons of working at MAP Communications

Everything else

MAP Communications Benefits

Benefits

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1.0
A zippia user wrote a review on Sep 2021
Pros of working at MAP Communications

Being part time and not spending much time there.

Cons of working at MAP Communications

It is a toxic work place where it more resembles a cult where everyone is worn down to just robots answering phones. No one is happy here.

MAP Communications Benefits

There are none.

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2.0
A zippia user wrote a review on Jan 2021
Pros of working at MAP Communications

I do not like working here. The expectations are crazy, its all a hurry up and rush.

Cons of working at MAP Communications

You are just a number with this company.

MAP Communications Benefits

n/a

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1.0
A zippia user wrote a review on Apr 2020
Pros of working at MAP Communications

There is coffee sometimes in the break room

Cons of working at MAP Communications

There is a toxic work culture where it is cult like. You drink the coolaid or you are out.

MAP Communications Benefits

None

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1.0
A zippia user wrote a review on Apr 2020
Pros of working at MAP Communications

They give you a 50 cent raise occasionally

Cons of working at MAP Communications

Nepotism, unfair treatment of workers, workers overworked to the bone, you will be expected to work in hurricanes and snow storms with no excuses.

MAP Communications Benefits

It is close to the Wawa

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1.0
A zippia user wrote a review on Apr 2020
Pros of working at MAP Communications

After COVID19 hospitalized a couple of employees, management finally let some of the employees telework. They opened all doors as a safety precaution for the pandemic.

Cons of working at MAP Communications

This company allows management to oversee employees like a dictatorship where the managers can ignore, belittle, harass and oppress whoever does not agree with them or speaks out about their unfair treatment. There is a bully work culture here and there is nothing you can do about it because the managers and governing board are all on the same side. There is no justice for call agents. You are expected to be on call for 7h53 minutes of your shift and have to ask for approval to use the restroom. It is by far the worst place I have ever worked.

MAP Communications Benefits

You still have the right to quit, although they would take that away too if they could.

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The team at MAP Communications

  • The founders of MAP Communications is Jeff P.
  • The key people at MAP Communications is Jeff P.
Key People
Jeff P

MAP Communications Rankings

MAP Communications is ranked #97 on the Best Telecommunication Companies to Work For in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

MAP Communications salaries

Average MAP Communications Salary
$16.15
hourly
$33,595 yearly
Updated March 14, 2024

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MAP Communications diversity

8.3
Diversity Score
We calculated MAP Communications’s diversity score by measuring multiple factors, including the ethnic background, gender identity, and language skills of MAP Communications’s workforce.

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Does MAP Communications actively promote diversity and inclusion?

MAP Communications Financial Performance

9.7
Performance Score

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MAP Communications FAQs

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Zippia gives an in-depth look into the details of MAP Communications, including salaries, political affiliations, employee data, and more, in order to inform job seekers about MAP Communications. The employee data is based on information from people who have self-reported their past or current employments at MAP Communications. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by MAP Communications. The data presented on this page does not represent the view of MAP Communications and its employees or that of Zippia.

MAP Communications may also be known as or be related to MAP Communications, MAP Communications Inc, Map Communications and Map Communications, Inc.