Maps Credit Union jobs - 57 jobs

Description The Business Analyst II performs business process related activities that are focused on measuring and improving quality, cost effectiveness, efficiency, member and customer satisfaction and other desired business outcomes and strategic business decisions. The analyst is able to collaborate across many business functions and quickly learn new processes. Here's what you can expect from the job and what you need to be successful: Job Duties: Proactively identify systems, products, processes and procedural improvements utilizing LEAN Six Sigma methodology including cross-functional impacts Elicit business and user requirements via interviews, workshops, questionnaires, SIPOC diagrams, use cases, user stories, business process modeling, analysis of existing systems and documentation, and other methods Create business requirements documentation and flowcharts to support interdepartmental initiatives Identify opportunities to effectively mitigate risks and improve business performance, ensuring defined solutions resolve problems end-to-end Facilitate interdepartmental initiatives targeting the implementation of new products, services and processes, as requested Contribute to department effectiveness by understanding the current methods of operation for the various credit union functions and how automation can be leveraged to improve operations Coordinate the review, analysis, and socialization of upcoming core and 3 rd party vendor upgrades and releases Configure and maintain system and product specifications in core and/or 3rd party vendor platforms Essential Skills: Minimum 3 years' experience in a business analyst position or business process experience within the financial services industry Working knowledge of process improvement framework and tools is preferred Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences including senior leadership, technical teams, and member support teams Robust analytical, critical thinking and problem-solving skills to critically evaluate user requirements to establish underlying true needs Proven ability to professionally handle confidential/sensitive documents Ability to foster strong relationships with internal and external stakeholders Working knowledge of Microsoft Office Suite; familiarity with Visio is preferred Certification/License: Lean/Six Sigma and/or Scrum/Agile is preferred Location: Hillsboro, OR 97124 | Rocklin, CA 95765 (HYBRID) Target Compensation in Hillsboro, OR 97124: $90,000 to $100,000 annually + annual bonus Target Compensation in Rocklin, CA 95765: $99,000 to 110,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #LI-KW1

Description The Manager of Cyber Security is responsible for continuously monitoring First Tech's environment to detect threats, malicious activity, and unauthorized access, ensuring timely mitigation and documentation in alignment with service level agreements. Here's what you can expect from the job and what you need to be successful:Job Duties Lead a team of high performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development Manage all stages of the incident response lifecycle, including preparation, analysis, containment, eradication, remediation, recovery, and post-incident activities Collaborate with the team to evaluate external threat intelligence, including zero-day attacks, exploit kits, and malware to assess and mitigate organizational risk Maintain thorough documentation of cyber threat management processes, incident response activities, and related projects Stay current on industry trends and emerging security threats, evaluating new security testing tools, and recommend enhancements to products and services Maintain up-to-date and operational response documentation, including processes, procedures, response playbooks, and ongoing reports Partner with cross-functional teams to strengthen threat detection capabilities by integrating log sources, detection tools, and threat intelligence Develop, define, and maintain threat dashboards, reports, and alerts to provide comprehensive awareness of trends, and overall security posture Track and improve performance management metrics including Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), and Mean Time to Contain (MTTC) Execute tactical and operational aspects of the vulnerability management program, coordinating with cross-functional teams to strengthen the organization's security posture Essential Skills Minimum 5 years' experience in information technology or cyber security with a focus in threat reconnaissance and incident response, including 1 year experience successfully leading a team of cyber security professionals Strong knowledge of infrastructure security tools, including but not limited to SIEM, DLP, MDR, XDR, WAF, IPS Strong knowledge of IT security standards and framework such as NIST, MITRE, COBIT, CISA, ISA Strong knowledge of threat intelligence platforms including Anomali, Threat Connect, Recorded Future Hands-on experience using Threat Intelligence Platforms Demonstrated experience with frequent use and application of technical standards, principles and theories Ability to work autonomously and manage time effectively in a fast-paced environment while implementing new ideas that help to drive First Tech's Cyber Threat and Response program forward Strong analytical, problem-solving and decision-making skills with attention to detail Demonstrated ability to establish credibility and rapport with internal and external stakeholders Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Strong knowledge of Microsoft Office Suite Minimum Education: Bachelor's degree in computer science or engineering IT is preferred Certification/License: Relevant security incident response/forensics certification (i.e., OSCP, GIAC, CCFP, etc.) Location: Hillsboro, OR 97124 | Rocklin, CA 95765 | (HYBRID) Target Compensation in Hillsboro, OR: $115k - $130k annually + annual bonus Target Compensation in Rocklin, CA 95765: $127k - $143k annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1

Description The Specialist II, Business Continuity assists with the overall coordination for planning, priority setting, and implementation of business continuity initiatives. Primary Responsibilities: Respond to calls/notices from the FT Event line for adverse events on a 24/7 basis Support the deputy facilitator of the Crisis Management Team during an adverse event Track, monitor and report business continuity events Assist in completing threat & hazard risk assessments of our physical sites and resilience risk assessments of our key and critical vendors Support business units to complete Business Impact Assessments (BIAs), develop Business Continuity Plans, and facilitate appropriate tests/exercises Gather Business Continuity Program data and generate monthly reports Provide business units support in developing and implementing best practices for developing their business continuity artifacts Track and manage open findings from reviews, audits, incidents and exercises to completion Experience and Education Requirement: Minimum Education: Bachelor's degree in Business Administration or related field or equivalent relevant professional experience in lieu of a degree Minimum 2 years' experience in business continuity planning, including threat assessments and business impact analysis Experience with IT Operations and Infrastructure concepts, methodologies, and best practices as well as IT Disaster Recovery strategies and best practices, preferred Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction Ability to foster strong relationships with internal and external stakeholders Working knowledge of Microsoft Office Suite Experience working with continuity planning tools (Fusion, ServiceNow, BC In the Cloud, etc.) preferred Experience working with emergency notification tools (AlertMedia, Everbridge, Rave, etc.) preferred Certification/License: Preferred certification such as, Associate Business Continuity Planner (ABCP) or Professional Continuity Practitioner (PCP) Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation for Hillsboro, OR: $70,000 - $85,000 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position

Description The Loan Processor Assistant II plays a key role in supporting the mortgage process by reviewing loan applications and pre-processing documentation. This position ensures accurate and timely ordering of third-party services, validates disclosure documents, and maintains data integrity. The ideal candidate is highly organized, detail-oriented, and communicates clearly. Here's what you can expect from the job and what you need to be successful: Job Duties: Review Wholesale and retail loan applications to ensure relevant documentation is in place, using an established checklist Order appraisal, title, homeowners associations, verification of rent, tax transcripts, written verification of employment, homeowners' insurance and condo documents Validate, prepare, and finalize TRID documents (Loan Estimates) and initial loan disclosures Ensure accuracy of dates within the Operating System. Communicate by email and phone with third party vendors, loan officers and mortgage operations internal business partners Partner with our Business Support team on the Robotic Process. Essential Skills: Minimum one year experience in mortgage lending Efficient, well-organized, able to effectively prioritize to manage a variety of duties Strong analytical and decision-making skills with attention to detail Ability to communicate clearly (verbal and written) with all levels within organization Ability to apply logic to situations and make common-sense analysis of a credit package Ability to work independently and make decisions about required conditions and documentation; while adhering to internal and investor guidelines Working knowledge of Microsoft Office Suite Minimum Education: High School Diploma Location: Hillsboro Corporate Office - Hillsboro, OR 97124Target Compensation in Hillsboro, OR: $22.60 to 25.00 hourly + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

Do you love finding creative solutions? Are you a dynamic salesperson with experience in the Insurance industry? If so, we have the perfect opportunity for you! Our insurance team is looking for an experienced Sales Agent with a strong referral network to help our members with their insurance needs. In this role, you will market yourself to build your book business within our agency and work with the Credit Union staff to follow up on leads for new insurance requests and renewals for current members. Here's what you can expect from the job and what you need to be successful: Job duties * Respond to phone calls, emails, member referrals from credit union staff in a timely manner; answer member questions regarding insurance coverage and offer solutions with the members' best interest in mind * Identifying clients: Finding potential clients through leads and referrals, and networking with them * Develop and maintain strong relationships with stakeholders in the insurance department and the credit union * Prepare proposals for prospects and make follow-up calls to members; maintain up to date electronic files on all current and prospective members in compliance with agency and regulatory requirements * Maintain list of policy expiration dates to contact and provide proposals in the future * Maintain up-to-date electronic customer files in compliance with agency and regulatory requirements * Maintain up-to-date knowledge of insurance industry trends, products/services, procedures and policies Essential skills * Minimum Education: High School Diploma; Bachelor's degree is preferred * Minimum 5 years' sales and customer service experience in an independent agency settings, demonstrating a successful sales record * Knowledge and understanding of commercial insurance policies and carriers * Skilled in organizing, analyzing and interpreting data to reach sound decisions and guide clients based on individual risk tolerances * Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines * Ability to establish and maintain strong relationships with internal stakeholders * Partnered with other professionals for networking opportunities such as Financial planners, mortgage brokers, and real estate agents * Knowledge of the laws and regulations regarding personal lines insurance products * Familiarity with an agency management system (such as EZLynx) * Working knowledge of Microsoft Office Suite and Comparative Rater * Certification/License: Must have OR Property & Casualty license, Life Insurance license. Others states are a plus Location: Nimbus Experience Center - Beaverton, OR 97008 Target Compensation in Oregon: $34,800 annually + bi-weekly draw (draw is reconciled against future potential incentive earnings which could be up to $100K+ in the first year) Benefits options include: * Traditional medical, dental, and vision coverage * 401K matching up to 5% per pay period * Accrue up to 17 days of Paid Time Off your first year of employment * 11 paid federal holidays * Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position #FT123

Description The Partner Support Specialist II - Third Party Originations provides advanced support to Account Managers by ensuring the accurate and complete submission of loan files and related documentation to Mortgage Operations, helping to optimize efficiency and file flow throughout the loan process. Here's what you can expect from the job and what you need to be successful: Job Duties: Act as a contact for clients during the entire loan process, obtaining required documentation including financial information to evaluate loan applications and their risk, providing ongoing client updates Work directly with clients to explain loan programs and negotiate mortgage loan terms Partner with Mortgage Operations to assure timely responses and communications to and from the member and broker Maintain up-to-date product and procedure knowledge and consult with clients to ensure real estate products meet individual client needs Build and maintain relationships with internal business partners (i.e. assigned branch staff, underwriters, etc.) for the purpose of strengthening interdepartmental relationships and attracting new clients Maintain compliance within federal, state and credit union rules and regulations Assist clients with any systems issues, underwriting questions and pricing questions Monitor volume pipeline to ensure monthly goals are achieved Essential Skills: Minimum three years' experience in mortgage loan administration; inclusive of some Wholesale experience Ability to work autonomously in a fast-paced environment to manage time effectively and prioritize work appropriately to meet deadlines and SLAs Ability to communicate clearly (verbal and written) with all levels within organization Proven skills and commitment in meeting or exceeding client expectations and requirements Ability to apply logic to situations and make common-sense analysis of a credit package Basic knowledge of TRID Strong knowledge of Microsoft Office Suite and knowledge of loan operations software (i.e. Encompass & TPO Connect) Certification/License: Ability to be NMLS certified Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $25.00 to $29.50 hourly + monthly incentives Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

Description The Senior Product Manager, Digital works independently to manage complex digital product lifecycles, including product vision and strategy, go-to-market plans, development, positioning, launch and messaging. In this role, you will be the subject matter expert in digital experience for the Mobile and Online banking channels including acquisition, authentication, account management, money movement, and marketing engagement. Here's what you can expect from the job and what you need to be successful:Job Duties Establish and drive digital product vision and strategy, including go-to-market plans, positioning and messaging. Build, manage, and prioritize an actionable product roadmap to support organizational goals and strategies, in collaboration with other product managers, business partners, and third-party vendors. Lead internal partnerships with scrum and engineering teams to ensure frictionless end to end release management while keeping member impact and experience as a priority. Proactively lead discussions both internally and externally, working closely with, IT, legal, risk, and compliance partners to drive consensus and solve for complex scenarios. Establish, monitor and measure KPIs to drive product success and data driven decisioning. Mentor other Product Managers on a day-to-day basis. Essential Skills Minimum 5 years' experience in a digital product management role including experience gathering user requirements, and building/deploying digital products, preferably in the financial services industry. Demonstrated experience with design-thinking best practices and testing to deliver digital products and experiences Ability to work well under pressure, handle multiple assignments and deliverables simultaneously with the flexibility to meet changing needs and demands. Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences. Ability to create and deliver engaging presentations tailored to diverse audiences. Ability to establish and maintain strong relationships with internal and external stakeholders. Distinctive problem solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data and industry trends. Working knowledge of Microsoft Office Suite Working knowledge with the following software Confluence and Jira Experience with Vendor management. Minimum Education: Bachelor's degree in Business, Computer Science, Statistics, Marketing or a related field, or equivalent work experience Location: Hillsboro, OR 97124 | (HYBRID) Target Compensation in Hillsboro, OR: $123k - $137k annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1

Description The Senior Analyst, Capital Markets works independently to maintain First Tech's ALM model and perform research, data extraction and analysis, in the areas of liquidity, investments, balance sheet strategy. Primary Responsibilities: Validate and maintain First Tech's ALM model (ZM Desk) for interest rate risk management and net interest income simulations Assist leadership in Asset Liability Management and FP&A with all aspects of Capital Stress Testing Produce and validate monthly and quarterly Interest Rate Risk Reports and What If Scenarios Provides analytical support for capital markets activities in managing cash, securities, and interest rate risk Aggregate data from multiple source systems to research and analyze root causes of identified risk trends Review and present asset/liability management (ALM) reports Analyze the interest rate risk position utilizing results from the ALM analysis Assess the accuracy of various assumptions in the ALM model including prepayment speeds, deposit betas, decay rates etc. Proactively identify gaps, validate data, recognize errors, and make modifications to programs to meet changing needs, and recommend changes for approval and implementation Analyze and interpret data to manage cash flows, forecast liquidity trends and assess borrowing needs Prepare, deliver and/or present methodology and modeling results for senior leadership, committees, and other business units, effectively communicating analytical insights and logical thinking Contributes to the analysis and management of First Tech's liquidity, investment and interest rate risk positions Develop and present scenarios that align with the current and projected Business Plan Experience and Education Requirement: Minimum Education: Bachelor's degree in finance, Statistical, Quantitative or related field is preferred Minimum 5 years' experience in an analyst role, preferably in the financial services industry Experience in applying and developing analytical methods, and working with financial models Experience using ALM software: ZM Desk preferred Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work Excellent verbal and written communication skills; able to express ideas concisely and logically to all levels Strong analytical and problem-solving skills with attention to detail Knowledge of analytical/quantitative tools such as Python or R is preferred Advanced SQL skills and understanding of relational databases preferred Advanced knowledge of Microsoft Office Suite, particularly Excel Certification/License: N/A Location: Hillsboro Corporate Office - Hillsboro, OR Target Compensation for Hillsboro, OR: $93,000 - $107,000 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position

Full-time Description ROLE: To assist Credit Union members with all activities associated with member lending, processing member transactions and responding to member needs for information and assistance with their Credit Union business. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: 60% Provides reliable and accurate handling of members' monetary transactions with attention to the specific account/loan being processed (e.g., deposits, withdrawals, loan payments, transfers, wires, money orders, gift cards, miscellaneous receipts, etc.) through regular attendance, accuracy and attention to detail. Balances cash drawer and accurately settles and records all daily activities. 20% Assists members and potential members with opening, maintaining and closing accounts, answering questions about products and services (including debit and credit cards), and resolving member issues that are within their authority to resolve via face-to-face and over-the-phone interactions. Refers problems that are beyond their authority to the Branch Manager. Identifies cross-sell opportunities and cross-sells relevant products and services to members. 15% Performs a variety of miscellaneous duties including filing, project work, computer input, and other job-related duties as required or assigned. 5% Corresponds with or interviews new account and/or loan applicants; collects necessary documents for approval and processing in compliance with Credit Union procedures, polices and legal requirements. Takes phone calls, answers general account and/or loan questions, calculates payments, and takes loan applications on the phone from members and potential members. PERFORMANCE EXPECTATIONS: Provide friendly, prompt, professional, and accurate service and support to all members and associates by greeting all branch visitors within one (1) minute upon arrival, assisting all members (or providing a personal check-in) within five (5) minutes, answering team member phone calls within (3) rings, and responding to all outstanding member and team member correspondence and messages within three (3) hours and no later than the end of the business day. Troubleshoot, resolve and appropriately document member and team member inquiries in a timely, friendly and accurate manner. Accurately post and appropriately document transactions, having minimal unresolved posting errors. Develop and maintain knowledge of all relevant Credit Union policies, procedures and guidelines to ensure compliance with all applicable regulations, including current lending policies and procedures. Ensure all paperwork related to new/current member accounts and/or member loans is processed and completed in compliance with relevant regulations and with minimal unresolved errors. Successfully recommend a new product or service to 25% of all members interacted with daily. Requirements KNOWLEDGE & SKILLS: Experience: Six (6) months to two (2) years of similar or related experience. Education: A high school education or GED. Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Managerial Responsibility: Has no supervisory/managerial responsibilities. PROBLEM SOLVING: Independent Judgement: Specific standards and operating procedures provide some options and latitude for independent decision and action. Decisions are usually limited to choosing between two or three known options. There is minimal room for discretion. Decisions normally take the form of recommendations. Mental Process: Problems encountered are simple in nature, requiring a choice from a limited number of prescribed options. ACCOUNTABILITY: Organizational Impact: Has basic authority to make decisions that could impact overall organizational goals and/or objectives. The impact would generally have an effect on the service or product which an individual member would receive. Does not have budgetary responsibilities and is not authorized to make decisions that would commit or jeopardize company assets. Organizational Restraint: Limited supervision and inspection of work. Errors can be difficult to detect and resolve and/or the consequences of potential errors can be of significance. PHYSICAL/MENTAL DEMANDS: (Physical demands) Continuous standing for extended period when performing duties. Occasional sitting and walking. Occasional lifting up to 35 lbs. (office supplies). Occasional bending, squatting, or reaching at ground level. Frequent use of hands in repetitive tasks such as simple grasping, twisting/turning of wrists; finger dexterity. Continuous speaking and hearing for interaction with staff, members, and outside contacts. Continuous ability to see close and at a distance. (Mental demands) Continuous interaction with others, repetitive work, attention to detail, ability to solve complex problems, alertness, precision, concentration, accuracy, thoroughness, and memory demands. Occasional fast-paced work Frequent deadlines, flexibility, performing basic and complex numeric calculations, writing, reading, comparing, analyzing, judgment, reasoning, patience and negotiating. WORKING CONDITIONS: Continuous operation of office equipment. Normal 40-hour workweek, with occasional overtime (when approved by a manager). Exposed to a potentially hazardous condition, i.e. robbery. Receives detailed instructions and procedures to be followed to minimize the risk. The physical/mental demands and work environment characteristics described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: Point West Credit Union believes that each employee makes significant contributions to our success. That contribution should not be limited by the assigned responsibilities. Therefore, s are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making a fair pay decision about jobs. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management. Your signature acknowledges receipt of this job description. Salary Description Starting at $20.50 per hour

Description The Premier Financial Representative processes financial transactions and develops plans for assigned affluent members in the branch (Experience Center) as well as follow up activities by phone or email. The Representative is focused on building strong relationships with new and existing members.Here's what you can expect from the job and what you need to be successful:Job Duties Process financial business for affluent members quickly and accurately, including opening accounts, wire transfers, account transfers and loan payments Provide the highest quality of service to assigned members; promptly address member concerns and/or escalate to leadership when appropriate Engage with members and recommend options that best fit their needs, participate in campaigns, cross-selling and making referrals when appropriate using the online tracking and CRM systems Perform follow-up activities for assigned and prospective members, including outbound calls and business development activities Assist members in their financial goals by offering multiple deposit & lending product options Partner with other business units in sales and service activities Mentor Financial Solutions Representatives on a day to day basis as a peer coach Essential Skills Minimum 2 years' experience as a financial solutions representative and/or senior branch representative, including deep experience with building relationships with customers, uncovering needs and offering solutions Experience in outbound sales and outbound calling Exceptional listening skills with the ability to ask probing questions, understand concerns, and overcome objections Excellent verbal and written communication skills; able to express ideas concisely and logically Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment Ability to work in fast-paced environment and meet deadlines without sacrificing quality Ability to foster strong relationships with internal and external stakeholders Strong analytical and problem-solving skills with attention to detail Working knowledge of Microsoft Office Suite Minimum Education: High School Diploma Location: Cedar Hills Experience Center - Beaverton, OR 97005Target Compensation in Beaverton, OR: $29.00 to 33.00 per hour + quarterly incentive Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position #FT123

The Program Manager II, Experience Center partners with other business units to ensure channel readiness as it relates to process, products, projects, initiatives, and communication. Primary Responsibilities: Manage retail programs and support, including indirect management of SLA/SOW directly associated with business units and functions, focusing on more complex business units Ensure the channel is represented across enterprise functions and activities, presenting to peers and leadership as required Leverage and collaborate with other program managers in the organization to create alignment and the appropriate level of integration enterprise-wide Develop a prioritized list of pain points for members and employees; actively leverage internal and organizational resources to escalate, solve-for, and execute Manage internal communication program that successfully engages retail employees internally and communicates the retail story externally all while complimenting relevant partners Directly assist and support member escalations, problems, and complaints Optimize and streamline the channel for efficiency gains, member sentiment enhancement, and employee satisfactions Productively and constructively communicate and appropriately prioritize the interest of members and employees inside of the retail channel Manage our support function partnerships Experience and Education Requirement: Minimum Education: Bachelor's degree is preferred Minimum 3 years' experience in business program analysis, evaluation, and implementation and systems experience in retail financial services environment; some project management experience is preferred Experience in design or redesign of complex cross functional process flows is preferred Ability to deliver effective stakeholder presentations to both peer and executive level audiences Ability to articulate complex concepts; tailoring the message to various audiences, including leadership, technical teams, and member support teams Ability to meet and exceed timelines in a fast-paced, ever changing environment Ability to successfully drive projects, processes and change management concepts in a dynamic and complex operating environment Robust analytical and problem-solving skills to critically evaluate data to develop effective solutions Ability to foster strong relationships with internal and external stakeholders Proficiency in back-end core banking systems Intermediate knowledge of Microsoft Office Suite, including Visio Certification/License: Six Sigma or PMP preferred Location: Rocklin Corporate Location, Rocklin, CA 95765 | Hillsboro Corporate Office, Hillsboro, OR 97124Target Compensation in Rocklin, CA: $94,000 to $113,000 + annual bonus Target Compensation in Hillsboro, OR: $86,000 to $102,000 + annual bonus First Tech is not currently offering Visa sponsorship or transfer for this position What makes First Tech different? Click here to learn more! #FT123#FTFCC

Description The Associate II, Regulatory Deposit Services and Reporting processes specific banking transactions in a timely and complete manner through a variety of complex technology systems. This position proactively conducts quality control measures (QC) on assigned processes. This position also responds to member and employee inquiries on a timely and accurate basis. The Associate II consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate.Primary Responsibilities: Process a high volume of regulatory banking transaction, including IRA transactions, tax corrections, government reporting and deposit account maintenance in an efficient and accurate manner with minimal management oversight Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs) Respond timely and accurately to member and internal partner inquiries by phone, email or mail Manage and properly store comprehensive up to date records of member communication, correspondence, activities and transactions Work extensively with members and internal partners to research and resolve member, vendor and internal issues throughout day and adjust tasks and priorities as appropriate (e.g.: Customer Information Profile (CIP), etc.), escalating any potential problems to leadership and/or Senior Associate(s) as required Support Senior Associates in processing specific regulatory activities, including Escheatment, Tax Identification Maintenance, deceased estate and probate account maintenance, IRA management, garnishments/levies and tax reporting Identify and communicate process improvement ideas to Senior Associates and Leadership Track and validate transactional reports for accuracy and collaborate with Senior Associates and leadership regarding results and themes Perform member outreach and provide training to other Associates Experience and Education Requirement: Minimum Education: High School Diploma with some post-secondary education preferred Minimum 2 years' experience in data entry/analysis and customer service Ability to effectively prioritize tasks to meet deadlines, autonomously handling a variety of responsibilities in a complex environment Excellent written and verbal communication skills Ability to work in fast-paced environment and meet deadlines without sacrificing quality Proven ability to professionally handle sensitive documents Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction Familiarity with governmental banking regulatory reporting activities is preferred Working knowledge of Microsoft Office Suite Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID) Target Compensation for Hillsboro, OR: $23.56 - $27.40 per hour + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position

Description The Senior Software Engineer, Lending (Temenos) leads, develops, and supports process management and automation solutions using the Temenos LOS Platform and other technologies. The role follows established configuration, change control processes and works closely with peers, stakeholders, and end users to ensure technical compatibility and positive user experience. Here's what you can expect from the job and what you need to be successful:Job Duties Lead analysis, design, development, and deployment of complex Temenos LOS and Automation applications across functional teams to meet committed deliverables Design, develop, test, and implement Temenos LOS solutions using Temenos T24 and Temenos-specific tools like TAFJ, IF, IRIS API, Java, Microservices, and ORIS in multi-tier environments, using best practices to develop clustered, reliable, scalable, and high-performance solutions Strong experience in CI/CD pipelines, and DevOps practices adhering to best practices, patterns, versioning, and iterative design methodologies Collaborate with business partners, architects, and technical groups to review, design, and implement requirements and strategy; provide estimates for development effort Partner with business and IT stakeholders to deliver solutions that meet business needs with quality and within the defined timeline Create and maintain design and process flow documents to support the full software development lifecycle Contribute to identifying and evaluating potential solutions for both technical and business suitability, as part of the production go-live warranty period and L3 production support of systems during regular and off-hours Conduct performance testing, tune, and optimize programs and processes to meet the SLAs As a subject matter expert, mentor less experienced Software Engineers on a day-to-day basis Essential Skills Minimum 6 years' experience as a Software Engineer, preferably in the financial services industry, including experience with system analysis, design, development, and deployment experience Minimum 2 years' experience leading complex and large-scale applications involving Temenos LOS platform Minimum 4 years' Temenos LOS development experience Strong experience with Temenos-specific tools like TAFJ, IF, IRIS API, and ORIS, and skills in system design, customization, debugging, release management, and performance tuning for platform modules Experience with Temenos T24, including specific modules like Funds Transfer, Teller Payments, Accounts, Lending, and Deposits P Command in relevant programming languages like Java, and knowledge of microservices architecture, CI/CD pipelines, and DevOps practices Expertise in TAFJ-based development and understanding of TAFC/TAFJ differences Strong systems/process orientation with demonstrated analytical thinking, organizational skills and problem-solving skills Ability to work autonomously in a team-oriented, collaborative environment, prioritize and execute tasks in a high-pressure environment Superb business communication skills; able to write/speak clearly and professionally for a variety of audiences Working knowledge of Microsoft Office Suite Minimum Education: Bachelor's degree in Business Administration, Computer Science or other related fields of study, or equivalent work experience Location: Hillsboro, OR 97124 | Rocklin, CA 95765 | (HYBRID) Target Compensation in Hillsboro, OR: $122k - $145k annually + annual bonus Target Compensation in Rocklin, CA 95765: $134k - $162k annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1

Full-time Description Maps Credit Union is excited to announce that we are expanding our service footprint for our members with the addition of the newly opened Wilsonville Branch! We seek a Teller Specialist who is friendly, collaborative and a great communicator to provide exemplary service to our members. If you are ready to join an organization that truly supports community engagement and the success of our employees and members, we'd love to talk to you! Our Teller Specialists are valued for their ability to: Engage with Maps members in a professional and positive manner. Provide excellent customer service while processing account services to members. Enhance member relationships by assessing their needs and recommending products and services. Achieve personal and branch monthly goals. Accurately maintain and balance a cash drawer, checks, and money orders within established policy limits. Follow regulatory and policy compliance requirements and Credit Union operations and security procedures. As a new Teller Specialist, you will receive in-house training from our Learning & Development team as well as on-the-job training. Additional industry-related classes are available to enhance your knowledge and skills. If you are interested in starting a career in Financial Services and supporting the local community, we hope you'll consider joining us! Requirements Qualified candidates will have the highest level of ethical behavior and a high school diploma or equivalent. A minimum of 1 year of cash handling experience and 1 year of customer service experience, or an equivalent combination of training and experience, is required. Bilingual in English and Spanish is preferred but not required. Must be bondable. Starting Wage: $20.20 - $23.13 per hour depending on experience, plus the opportunity to earn monthly incentives. An additional .50/hour bilingual pay differential is available to employees who speak English and Spanish. Schedule: Monday - Thursday from 8:45 AM - 6:00 PM and Friday from 9:00 AM-6:30 PM. Must be available to work 2-3 rotating Saturday shifts each month from 9:30 AM - 2:15 PM (a flex day during the week is offered if working on a Saturday.) To show our appreciation to employees, we offer: Medical, Dental, and Vision Insurance Health Savings Account (HSA) Flexible Spending Accounts (FSA) Employer-paid Life Insurance Employer-paid Short-Term and Long-Term Disability Insurance 401(k) retirement plan with employer matching Generous paid time off, starting at 12 hours per month 10 paid holidays per year Employee Assistance Program Student loan paydown program Employee loan discount program Wellness incentives Why employees are proud to work here: We offer paid volunteer time We provide financial education for youth and adults We provide grants to teachers in the valley We offer scholarships for local high school seniors headed to college About Maps: Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 81,000 members at 11 branch locations and supports over 330 employees. More than anything else, we believe in lifelong learning-not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Description The Mortgage Business Support Program Manager II is responsible for the creation and delivery of mortgage curriculum and job aids to train and reinforce mortgage policies, procedures and compliance. This position may also support projects related to resolving process and program inefficiencies. Here's what you can expect from the job and what you need to be successful: Job Duties: Develop and conduct training sessions for new software applications, procedures, products, and compliance requirements, while ensuring full compliance with mortgage industry laws and regulations Partner with management to gain knowledge of training scenarios, and facilitate a variety of training courses to support the further development of the training curriculum Ensure internal communications and learnings are available and/or delivered in a timely and effective manner Administer training materials to support the onboarding process Gather regular feedback from the mortgage team to build compelling, insightful, and actionable business cases to drive strategic business enhancements Communicate initiative updates to senior management at both the business and enterprise level This position may also support the following responsibilities: Lead cross-functional teams in business program design initiatives, entailing documentation and analysis of the current state, documentation and design of the future state, as well as preparation of other deliverables that may be required to support the program change or its alignment to strategic goals Responsible for change management efforts regarding new mortgage system launches or regulatory changes Support and maintain compliance content approval process for mortgage initiatives Coordinate a variety of marketing projects and support day-to-day marketing efforts for mortgage Perform regular vendor access audits, fee adjustments, and as necessary, vendor integration and onboarding Essential Skills: Minimum 3 years' experience in business program analysis, evaluation, and implementation in the mortgage industry; change management and training/development experience preferred Experience in design or redesign of complex cross functional process flows Ability to create and deliver engaging presentations tailored to diverse audiences Able to articulate complex concepts; tailoring the message to various audiences i.e. senior leadership, technical teams, and front-line staff Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work Ability to successfully drive projects, processes and change management concepts in a dynamic and complex operating environment Working knowledge of Microsoft Office Suite Familiarity with loan origination software Minimum Education: High School Diploma; Bachelor's Degree preferred Certification/License: Six Sigma or Scrum certifications preferred Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $80,000 to 97,000 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

Description The Bilingual Spanish-speaking Collector handles and resolves defaults and delinquencies with members' accounts, advocating for members and maintains strong member relationships and meets member service standards.Primary Responsibilities: Provide assistance and support to members in financial difficulty by identifying mutually agreeable payment arrangements, maintaining excellent member service and strong relationships Work assigned collection queues and make collection attempts by telephone and email (on financial products like auto loans, credit cards, mortgages, etc.), following established procedures and regulations Review and submit accounts for loan workout arrangements (such as extensions, modification, forbearance and partial payments) Identify accounts for adverse action (such as repossession, foreclosure, closure, suspension and charge off) Identify gaps in processes and procedures and make recommendations for improvements Participate in department projects and initiatives as required Experience and Education Requirement: Minimum Education: High School Diploma or equivalent Minimum one year experience in a collections, sales or customer service position, preferably in the financial services industry Basic knowledge of financial service industry regulations including TCPA, FDCPA, FCRA and FACT ACT is preferred Basic understanding of loan calculations including APR, amortization schedules and simple interest calculations is preferred Effective time management skills and the ability to work independently or in a collaborative team environment Good listening skills with ability to ask probing questions to determine member needs and overcome objections Good problem solving and decision making skills with a strong attention to detail Strong communication skills; able to write/speak clearly Ability to professionally handle sensitive documents Working knowledge of Microsoft Office Suite Certification/License: N/A Location: Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR: $19.25 - $22.00 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position. #FTFSAM

Description The Senior Mortgage TPO Partner Support Specialist supports the Account Managers in ensuring the comprehensive and accurate submission of loan files and related documentation to Mortgage Operations, optimizing file flow. Here's what you can expect from the job and what you need to be successful: Job Duties: Act as a contact and subject matter expert for clients during the entire loan process, obtaining required documentation including financial information to evaluate loan applications and their risk, providing ongoing client updates Work directly with clients to explain loan programs and negotiate mortgage loan terms Partner with Mortgage Operations to assure timely responses and communications to and from the member and broker Maintain expert product and procedure knowledge and consult with clients to ensure real estate products meet individual client needs Build and maintain relationships with internal business partners (i.e. assigned branch staff, underwriters, etc.) for the purpose of strengthening interdepartmental relationships and attracting new clients Maintain compliance within federal, state and credit union rules and regulations Actively prospect for new broker clients through existing relationships, industry partners, social media and industry networking events Assist clients with any systems issues, underwriting questions and pricing questions Monitor volume pipeline to ensure monthly goals are achieved Essential Skills: Minimum five years' experience in mortgage loan administration; including a minimum of two years' TPO experience Ability to work autonomously in a fast-paced environment to manage time effectively and prioritize work appropriately to meet deadlines and SLAs Exceptional ability to communicate clearly (verbal and written) with all levels within organization Proven skills and commitment in meeting or exceeding client expectations and requirements Ability to apply logic to situations and make common-sense analysis of a credit package Strong knowledge of TRID Advanced knowledge of Microsoft Office Suite and knowledge of loan operations software (i.e. Encompass & TPO Connect) Minimum Education: High School diploma Certification/License: Ability to be NMLS certified Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $31.25 to $34.62 hourly + monthly commissions Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

The Compliance Officer (Privacy) assists in developing, implementing, testing and administering the credit union's compliance program to ensure organization-wide internal controls are in place. This role will heavily focus on enhancing the organization's privacy program in partnership with others on the team. Here's what you can expect from the job and what you need to be successful: Job duties: Act as compliance subject matter expert and second line of defense to provide support and oversight to ensure the effective operation of the Compliance Management System enterprise-wide. Stay abreast of the regulatory environment by conducting compliance research and analysis of new/pending laws and regulations, maintaining a working knowledge of applicable state and federal laws and regulations. Support enterprise compliance capabilities through development, documentation, continuous improvement, and implementation of standard compliance practices, workflows, tools, and technology. Support development, tracking and execution of the compliance maturity roadmap. Collect, organize, and track status of relevant regulatory agency directives, memoranda, interpretive rulings, laws and regulations. Develop regulatory compliance training and assignments for board, management, and business units. Administer the complaint management program to ensure all member related regulatory complaints are responded to, reviewed, and analyzed for root cause and trends. Coordinate supervisory compliance examinations and internal audits of the compliance function. Coordinate board and management reporting on the overall state of the Compliance Management System. Develop board and management reporting on the compliance maturity roadmap, regulatory change, compliance training, and complaint management. Essential skills: Minimum one year of experience in a financial services compliance or internal audit department Experience in project management is preferred Ability to organize, analyze and interpret data to make recommendations Ability to work autonomously, to manage time effectively and prioritize work appropriately to meet deadlines Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Strategic thinker with outstanding research, analytical, and problem solving skills Ability to deliver effective stakeholder presentations to diverse audiences Ability to foster strong relationships with internal and external stakeholders Working knowledge of Microsoft Office Suite Minimum Education: Bachelor's degree or equivalent relevant professional experience Certification/License: Either obtain (within 2 years of hire) or maintain Certified Regulatory Compliance Manager (CRCM) certification Location: Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR: $68,000 to $75,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position #FT123 #LI-MG1

The Collections Manager within our Special Asset Management (SAM) team oversees the day to day activities of a team that mitigates the delinquency and loss associated with defaulted accounts while providing excellent member service. Primary Responsibilities: Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development Identify and manage regulatory and legal risk, proactively ensuring compliance through sound practices Meet established department metrics; update leader on all major projects and goal progress; research, resolve and communicate operational and employee issues to leader or other business units as appropriate Develop and maintain documentation for department practices and policies, updating as required Identify and implement process improvement opportunities Manage third party vendor relationships, as appropriate Experience and Education Requirement: Minimum Education: Bachelor's degree in Business Administration or related field is preferred Minimum 5 years' experience in loss mitigation, contract restructuring or collection including default management within the financial services industry Minimum one year experience managing a team of people Broad knowledge of financial industry regulations such as Reg Z, FDCPA, FACTA, FCRA, SCRA and Federal Bankruptcy Code Firm knowledge of real estate and consumer loan contracts and default clauses Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees Excellent verbal and written communication skills; able to express ideas concisely and logically to all levels Ability to effectively collaborate with multiple business units, leadership and vendors to achieve organizational goals Ability to work well under pressure, handle multiple assignments and deliverables simultaneously with the flexibility to meet changing needs and demands Proven ability to professionally handle sensitive documents Proven skills and commitment in meeting or exceeding member expectations and requirements Strong analytical, problem solving and decision making skills; ability to resolve complex issues with minimal direction Ability to foster strong relationships with internal and external stakeholders Working knowledge of Microsoft Office Suite Certification/License: N/A Location: Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR: $81,000 - $89,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FTFSAM