Maps Credit Union jobs in Salem, OR - 42 jobs

Full-time Description Maps Credit Union is excited to announce that we are expanding our service footprint for our members with the addition of the newly opened Wilsonville Branch! We seek a Teller Specialist who is friendly, collaborative and a great communicator to provide exemplary service to our members. If you are ready to join an organization that truly supports community engagement and the success of our employees and members, we'd love to talk to you! Our Teller Specialists are valued for their ability to: Engage with Maps members in a professional and positive manner. Provide excellent customer service while processing account services to members. Enhance member relationships by assessing their needs and recommending products and services. Achieve personal and branch monthly goals. Accurately maintain and balance a cash drawer, checks, and money orders within established policy limits. Follow regulatory and policy compliance requirements and Credit Union operations and security procedures. As a new Teller Specialist, you will receive in-house training from our Learning & Development team as well as on-the-job training. Additional industry-related classes are available to enhance your knowledge and skills. If you are interested in starting a career in Financial Services and supporting the local community, we hope you'll consider joining us! Requirements Qualified candidates will have the highest level of ethical behavior and a high school diploma or equivalent. A minimum of 1 year of cash handling experience and 1 year of customer service experience, or an equivalent combination of training and experience, is required. Bilingual in English and Spanish is preferred but not required. Must be bondable and able to meet Maps' background check and credit reporting standards. Starting Wage: $20.20 - $23.13 per hour depending on experience, plus the opportunity to earn monthly incentives. An additional .50/hour bilingual pay differential is available to employees who speak English and Spanish. Schedule: Monday - Thursday from 8:45 AM - 6:00 PM and Friday from 9:00 AM-6:30 PM. Must be available to work 2-3 rotating Saturday shifts each month from 9:30 AM - 2:15 PM (a flex day during the week is offered if working on a Saturday.) To show our appreciation to employees, we offer: Medical, Dental, and Vision Insurance Health Savings Account (HSA) Flexible Spending Accounts (FSA) Employer-paid Life Insurance Employer-paid Short-Term and Long-Term Disability Insurance 401(k) retirement plan with employer matching Generous paid time off, starting at 12 hours per month 10 paid holidays per year Employee Assistance Program Student loan paydown program Employee loan discount program Wellness incentives Why employees are proud to work here: We offer paid volunteer time We provide financial education for youth and adults We provide grants to teachers in the valley We offer scholarships for local high school seniors headed to college About Maps: Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 81,000 members at 14 branch locations and supports over 370 employees. More than anything else, we believe in lifelong learning-not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

We're looking for new Business Development Coordinator - TPO to support our team and help drive success in the TPO mortgage channel. In this role, you'll partner with our TPO Account Managers to support business development, partner onboarding, training, and administrative operations.Here's what you can expect from the job and what you need to be successful:Job Duties: Work with Account Managers on loan scenarios and structuring guidance, gathering needed information to position loans for smooth submission Support upfront and ongoing training and education initiatives for new and existing partners, coordinating webinars, live trainings, and updates on product and process changes Assist in the onboarding and training of new broker partners, including scheduling, preparing materials, and conducting system walk-throughs Facilitate new partner approvals and recertifications by managing paperwork, system entries, and follow-up to ensure timely completion Manage and monitor the TPO sales support email inbox, responding to partner inquiries and routing questions to the appropriate team members Assist partners with password resets, portal access, and basic technical support to ensure uninterrupted platform usage Conduct testing of system enhancements, process changes, and technology updates on behalf of the TPO channel to ensure readiness before rollout Maintain accurate records in the CRM and internal systems to support pipeline tracking, reporting, and partner relationship management Provide market intelligence and competitive feedback gathered during partner interactions to Sales and Executive leadership, as needed Foster a partner-centric experience by delivering prompt, accurate, and courteous support at all stages of the partner relationship Uphold compliance and confidentiality standards in handling partner information and administrative tasks Collaborate cross-functionally with select business units to deliver a smooth third-party experience Essential Skills: Minimum 2+ years' experience in mortgage lending Demonstrated track record in forging successful customer relationships Able to articulate complex concepts while tailoring the message to different audiences including clients, member support teams, and senior leadership Ability to prioritize files in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work. Working knowledge of Microsoft Office Suite Certification/License: NMLS registration Minimum Education: High School Diploma; Bachelor's degree preferred Location: Full Time Remote, but employee MUST reside in one of the following states: Alaska | Arizona | California | Colorado | Florida |Georgia | Idaho | Massachusetts | Minnesota |North Carolina |Nevada | Oregon | Pennsylvania | Texas | Utah | Washington Target Compensation: $70,000-$90,000 total comp potential, including a base hourly rate of $28.13-$33.75 + monthly incentive pay.Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Clickhereto learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

The Relationship Banker II is a frontline financial partner (financial MDs) that is part of a supportive and dynamic member focused sales team.As an Relationship Banker II, you'll work in a fast-paced environment processing routine and complex financial transactions for members in-person, over the phone, and by e-mail.You'll engage in consultative conversations with members to establish a strong rapport and understanding of their financial needs and offer tailored products and services to help them reach their financial dreams.Here's what you can expect from the job and what you need to be successful:Job Duties: Quickly processroutine and complex financial transactions for members including deposits and withdrawals, loan payments, and cashier's checks, while ensuring regulatory compliance and adherence to internal procedures Establish and maintain member deposit and loan accounts including businesses, trusts fiduciary, and IRA accounts Provide the highest quality of member service by promptly addressing member concerns and escalate to leadership when appropriate Proactively identify and recommend the best products and services to meet the members' financial needs and partner with service teams including insurance, investments, Premier, and mortgage Meet quarterly metrics and service objectives (i.e. campaigns, cross-selling, and referrals), alongside sales targets, and incentives to help drive and execute on key business goals and initiatives Complete required compliance training within well-defined timelines and utilize available resources to maintain in depth current knowledge of all current credit union products and services Perform account maintenance activities including updating member contact and personal information Perform follow-up activities and outbound calls for new and existing members Assist Branch leadership with the onboarding of new Representatives as needed Essential Skills: Minimum eighteen (18) months in a fast-paced sales or customer service role within the financial services industry preferred Ability to listen to members' needs and provide tailored product recommendations Excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections Excellent verbal and written communication skills; able to express ideas concisely and logically Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment Skilled to workin fast-paced customer service and sales environment without sacrificing accuracy and service Aptitude for learning a variety of computer systems using technology to solve member issues Strongcritical thinking and decision-making skills with attention to detail Minimum Education: High School Diploma or equivalent Certification/License: Notary preferred Location:Wilsonville Experience Center - Wilsonville, OR 97070 (FULL TIME ON-SITE) Target Compensation: $23.50 to $28.50 per hour + monthly incentive Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Clickhereto learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FTRetail

We're looking for a Sales Manager Third Party Originations (TPO) to lead a team of Account Managers and drive success in our wholesale mortgage channel.In this role, you'll oversee daily sales operations, coach and develop your team, and ensure efficient loan pipeline management. You'll partner with leadership to set goals, monitor performance, and promote a culture of collaboration and continuous improvement.Here's what you can expect from the job and what you need to be successful:Job Duties: Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development Oversee the day-to-day activities of the Account Managers (AM), ensuring consistent execution of sales processes, partner service standards, and pipeline management Monitor loan pipelines and assist AMs with loan-level scenarios, structuring, and submissions, ensuring files move efficiently through the process Partner with the VP Mortgage TPO to set sales goals and continually assess the performance of the sales team, making the necessary adjustments to drive sales and meet organizational goals Coordinate and lead regular sales huddles, one-on-one meetings, and performance reviews to keep the team aligned and motivated Provide feedback from the field to leadership on competitive intelligence, pricing, and process improvement opportunities Ensure adherence to compliance, risk, and regulatory standards in all sales activities, escalating issues as needed Foster a culture of collaboration, accountability, and continuous improvement within the sales team Essential Skills: Minimum 5 years' experience in mortgage sales, including sales processes, operations, data analytics, and/or quantitative marketing Experience leading and coaching employees to increase production and overall performance is preferred Ability to identify and break down complex business problems and develop recommendations Ability to foster strong relationships with internal and external stakeholders Ability to successfully influence at all levels of the organization Able to articulate complex concepts while tailoring the message to different audiences including clients, member support team, and senior leadership Strong knowledge of banking regulations including Reg Z, Reg B, and RESPA Strong knowledge of mortgage options such as Fannie Mae, Freddie Mac, and/or FHA Working knowledge of Microsoft Office Suite and loan operations software (Encompass preferred) Certification/License: NMLS registration Minimum Education: High School Diploma; Bachelor's degree preferred Location: Full Time Remote, but employee MUST reside in one of the following states: Alaska| Arizona | California | Colorado | Florida |Georgia | Idaho | Massachusetts | Minnesota |North Carolina |Nevada | Oregon | Pennsylvania | Texas | Utah | WashingtonTarget Compensation Range: $100,000 to $115,000 + monthly variable incentive position Target Compensation Range (CA only): $110,000 to $126,500 + monthly variable incentive position Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Clickhereto learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

Description The Business Analyst II performs business process related activities that are focused on measuring and improving quality, cost effectiveness, efficiency, member and customer satisfaction and other desired business outcomes and strategic business decisions. The analyst is able to collaborate across many business functions and quickly learn new processes. Here's what you can expect from the job and what you need to be successful: Job Duties: Proactively identify systems, products, processes and procedural improvements utilizing LEAN Six Sigma methodology including cross-functional impacts Elicit business and user requirements via interviews, workshops, questionnaires, SIPOC diagrams, use cases, user stories, business process modeling, analysis of existing systems and documentation, and other methods Create business requirements documentation and flowcharts to support interdepartmental initiatives Identify opportunities to effectively mitigate risks and improve business performance, ensuring defined solutions resolve problems end-to-end Facilitate interdepartmental initiatives targeting the implementation of new products, services and processes, as requested Contribute to department effectiveness by understanding the current methods of operation for the various credit union functions and how automation can be leveraged to improve operations Coordinate the review, analysis, and socialization of upcoming core and 3 rd party vendor upgrades and releases Configure and maintain system and product specifications in core and/or 3rd party vendor platforms Essential Skills: Minimum 3 years' experience in a business analyst position or business process experience within the financial services industry Working knowledge of process improvement framework and tools is preferred Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences including senior leadership, technical teams, and member support teams Robust analytical, critical thinking and problem-solving skills to critically evaluate user requirements to establish underlying true needs Proven ability to professionally handle confidential/sensitive documents Ability to foster strong relationships with internal and external stakeholders Working knowledge of Microsoft Office Suite; familiarity with Visio is preferred Certification/License: Lean/Six Sigma and/or Scrum/Agile is preferred Location: Hillsboro, OR 97124 | Rocklin, CA 95765 (HYBRID) Target Compensation in Hillsboro, OR 97124: $90,000 to $100,000 annually + annual bonus Target Compensation in Rocklin, CA 95765: $99,000 to 110,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #LI-KW1

Description The Associate II, Payment Services (ACH) processes a high volume of daily banking transactions in a timely and complete manner through a variety of complex technology systems. This position also proactively conducts quality control measures (QC) on assigned processes. The Associate II consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate. Primary Responsibilities: Process a high volume of daily transactions including wire transfers (Domestic, Foreign, Exceptions, Outgoing), Automatic Clearing House (ACH) originations, mobile deposits, mailed in payments, lockbox payments and Person to Person (P2P) transfers Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs). These systems include core processor for deposit accounts (Fiserv DNA), GFX for wire transfers (Finastra), Ensenta (Jack Henry) for mobile banking and ATM transactons, Alkami for online banking, Fed Advantage for ACH processing, PNC for foreign currency and checks, and Single Point (US Bank) for lockbox research Proactively review and research transactions for potential fraud; prepare full report on suspicious transactions and send to Fraud Liaison for further review Conduct research and validation as required in processing mailed in payments, lockbox payments, online banking transactions and Bill Pay transactions Communicate with members and internal partners as appropriate to achieve positive and responsive customer service Respond to inquiries from internal associates assisting members regarding payment/deposits Assess member financial resources using the core system to complete transactions Adhere to appropriate levels of approval and limit requirement in evaluating transactions Research and resolve member, vendor and internal issues by adjusting processes as appropriate Perform testing for periodic system upgrades and enhancements Actively provides feedback around process improvements to support effectiveness in operational functions, procedures and work methods Assists with projects as a Subject Matter Expert for testing, business requirements, process mapping Experience and Education Requirement: Minimum Education: High School Diploma with some post-secondary education preferred Minimum one year experience in the financial industry, ideally in payment operations or back office operation Experience handling sensitive information in a confidential manner Experience in reviewing and identifying suspicious/fraudulent activity is preferred Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously Proficiency with current version Microsoft Office Suite products (Word, Excel, PowerPoint and Outlook) Certification/License: N/A Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR: $22.60 to $26.44 per hour + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position

Description First Tech is searching for an engaging and strategic HR thought leader to join our HR Business Partner team. As an HRBP III, you will partner with senior leaders and executives in our lending and sales divisions to plan and execute HR programs that support their goals and objectives. The HRBP III provides proactive advice and solution support to optimize talent, including employee relations, talent planning, compensation, performance management and employee development. Here's what you can expect from the job and what you need to be successful: Job Duties: Partner with senior and executive leadership to develop and expertly implement the talent strategy, ensuring alignment with the enterprise vision and strategy Consult with business unit leaders on the establishment of performance goals/priorities aligned to enterprise strategy and partner on the ongoing assessment, coaching, and development of leaders against these goals Coach, advise and support business unit leaders and team on a wide range of HR issues including employee relations, performance management and optimization, compensation, talent planning, organizational structure and design, policy development and implementation and application of employment law Guide business unit leaders in all talent development activities including talent reviews, talent pools, succession planning, and leadership development Participate in interview process for senior leadership roles and collaborate with hiring managers on hiring decision Proactively identify and escalate employment issues or concerns to business unit leadership as appropriate Provide strategic insight to senior People leadership regarding business objectives, challenges and opportunities and the resulting talent implications (near and longer term) Partner with senior People leaders to enable and ensure execution of the business unit's strategy Provide insight and recommendations to People leaders and partners to ensure HR programs are designed to consider the unique needs and challenges of the business units they support Fully leverage data and predictive people analytics to resolve issues and provide insight that supports the business Anticipate risks of misalignment between individual position, business unit and enterprise priorities and facilitate leaders through associated solutions and decision Essential Skills: Minimum Education: Bachelor's degree (preferably in Business or Human Resources Management) Minimum 7 years' experience in general Human Resources (including 4 years in a strategic or leadership role) in an organization with more than 1000 employees with a rapid and complex changing work environment; preferably within the financial services industry or sales environment Strong consensus building skills with the ability to build trust and successfully influence others Demonstrated success partnering with senior leadership in providing strategic HR support Ability to drive HR strategies that support a high-performing culture Highly organized with proven expertise managing complex projects, multiple assignments and deliverables simultaneously Proven sound judgment, work ethic, and professional integrity with exceptional attention to detail Active listener with ability to ask the right questions to understand the business problem, needs, and appropriate recommendations Excellent communication and presentation skills to leaders at all levels Effectively operates with autonomy and discretion Able to read dashboards and analyze data to derive insights Strong business and financial acumen Strong working knowledge of relevant state and federal employment laws Strong knowledge of Microsoft Office Suite and HRIS software Certification/License: PHR or SHRM-CP preferred Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $100,000 to $120,000 annual + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

Description The Analyst, Commercial Portfolio manages an existing commercial loan portfolio by effectively liaising with internal and external business partners. Primary Responsibilities: Analyze existing business and commercial loans and evaluate ongoing performance levels, and ensure compliance to specific performance requirements due to repair, replacement reserve, violations, etc., Complete financial and repayment analysis with a focus on cash flow, liquidity, and leverage analysis Partner with borrowers, lenders, legal counsel, commercial loan officers, and servicing regarding commercial real estate finance and loan administration Request, collect, and review quarterly and annual review documentation Create and present relevant loan portfolio reports as required Maintain compliance monitoring database that tracks credit approval requirements and receipt of member's financial reporting requirements Research as required to maintain and up-to-date knowledge of products, rates and compliance with regulatory requirements Manage and process requests relating to various areas of Commercial Lending Servicing Experience and Education Requirement: Minimum Education: Bachelor's degree in Finance or other related fields of study is preferred Minimum 1 year experience in an analyst role supporting commercial and/or business lending portfolio analysis; experience evaluating and analyzing complex tax returns is preferred Strong knowledge of accounting principles and financial analysis methodologies Demonstrated ability to present complex commercial lending and credit risk related information Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Strong business communication skills; able to write/speak clearly and professionally for a variety of stakeholders Demonstrated ability to establish credibility and rapport with internal and external stakeholders Proven ability to maintain confidentiality and professionally handle sensitive documents Intermediate knowledge of Microsoft Office Suite Certification/License: N/A Location: Hillsboro Corporate Office - Hillsboro, OR (HYBRID) Target Compensation in Hillsboro, OR: $78,000 - $85,000 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 15 days of Paid Time Off your first year of employment + 3 Personal Days each calendar year 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position

The Senior Mortgage TPO Partner Support Specialist supports the Account Managers in ensuring the comprehensive and accurate submission of loan files and related documentation to Mortgage Operations, optimizing file flow. Here's what you can expect from the job and what you need to be successful: Job Duties: * Act as a contact and subject matter expert for clients during the entire loan process, obtaining required documentation including financial information to evaluate loan applications and their risk, providing ongoing client updates * Work directly with clients to explain loan programs and negotiate mortgage loan terms * Partner with Mortgage Operations to assure timely responses and communications to and from the member and broker * Maintain expert product and procedure knowledge and consult with clients to ensure real estate products meet individual client needs * Build and maintain relationships with internal business partners (i.e. assigned branch staff, underwriters, etc.) for the purpose of strengthening interdepartmental relationships and attracting new clients * Maintain compliance within federal, state and credit union rules and regulations * Actively prospect for new broker clients through existing relationships, industry partners, social media and industry networking events * Assist clients with any systems issues, underwriting questions and pricing questions * Monitor volume pipeline to ensure monthly goals are achieved Essential Skills: * Minimum five years' experience in mortgage loan administration; including a minimum of two years' TPO experience * Ability to work autonomously in a fast-paced environment to manage time effectively and prioritize work appropriately to meet deadlines and SLAs * Exceptional ability to communicate clearly (verbal and written) with all levels within organization * Proven skills and commitment in meeting or exceeding client expectations and requirements * Ability to apply logic to situations and make common-sense analysis of a credit package * Strong knowledge of TRID * Advanced knowledge of Microsoft Office Suite and knowledge of loan operations software (i.e. Encompass & TPO Connect) * Minimum Education: High School diploma * Certification/License: Ability to be NMLS certified Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $31.25 to $34.62 hourly + monthly commissions Benefits options include: * Traditional medical, dental, and vision coverage * 401K matching up to 5% per pay period * Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually * 11 paid federal holidays * Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

Description The Loan Fulfillment Associate reviews, audits and processes loans efficiently and accurately while adhering to all lending policies and regulations and meeting established production goals. Here's what you can expect from the job and what you need to be successful: Job Duties: Process loan documents and associated supporting materials in alignment with Service Level Agreements (SLA) and/or funds loans, as assigned Answer vendor, member and dealer inquiries on products, process, and services, as needed Handle operational duties such as auditing and reporting as required Meet daily production goals as established for Associates. Identify instances of suspected fraud, escalating to more senior Loan Fulfillment Associates as appropriate Essential Skills: Minimum one year experience in lending operations or two years' experience in financial services role with exposure to consumer lending processes Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Strong analytical and problem solving skills; ability to autonomously organize, track and trend financial related data Ability to communicate clearly (verbal and written) with all levels within organization Excellent listening skills with ability to ask probing questions to determine member needs and overcome objections Proven skills and commitment in meeting or exceeding member expectations and requirements Familiarity with regulatory policies and procedures, including SCRA, Truth in Lending, Reg. B, FCRA, and MLA is preferred Strong knowledge of Microsoft Office Suite Minimum Education: High School Diploma; Associate's degree preferred Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $21.51 to 25.75 hourly + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position #FT123 #LI-MG1

Description The Manager of Cyber Security is responsible for continuously monitoring First Tech's environment to detect threats, malicious activity, and unauthorized access, ensuring timely mitigation and documentation in alignment with service level agreements. Here's what you can expect from the job and what you need to be successful:Job Duties Lead a team of high performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development Manage all stages of the incident response lifecycle, including preparation, analysis, containment, eradication, remediation, recovery, and post-incident activities Collaborate with the team to evaluate external threat intelligence, including zero-day attacks, exploit kits, and malware to assess and mitigate organizational risk Maintain thorough documentation of cyber threat management processes, incident response activities, and related projects Stay current on industry trends and emerging security threats, evaluating new security testing tools, and recommend enhancements to products and services Maintain up-to-date and operational response documentation, including processes, procedures, response playbooks, and ongoing reports Partner with cross-functional teams to strengthen threat detection capabilities by integrating log sources, detection tools, and threat intelligence Develop, define, and maintain threat dashboards, reports, and alerts to provide comprehensive awareness of trends, and overall security posture Track and improve performance management metrics including Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), and Mean Time to Contain (MTTC) Execute tactical and operational aspects of the vulnerability management program, coordinating with cross-functional teams to strengthen the organization's security posture Essential Skills Minimum 5 years' experience in information technology or cyber security with a focus in threat reconnaissance and incident response, including 1 year experience successfully leading a team of cyber security professionals Strong knowledge of infrastructure security tools, including but not limited to SIEM, DLP, MDR, XDR, WAF, IPS Strong knowledge of IT security standards and framework such as NIST, MITRE, COBIT, CISA, ISA Strong knowledge of threat intelligence platforms including Anomali, Threat Connect, Recorded Future Hands-on experience using Threat Intelligence Platforms Demonstrated experience with frequent use and application of technical standards, principles and theories Ability to work autonomously and manage time effectively in a fast-paced environment while implementing new ideas that help to drive First Tech's Cyber Threat and Response program forward Strong analytical, problem-solving and decision-making skills with attention to detail Demonstrated ability to establish credibility and rapport with internal and external stakeholders Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Strong knowledge of Microsoft Office Suite Minimum Education: Bachelor's degree in computer science or engineering IT is preferred Certification/License: Relevant security incident response/forensics certification (i.e., OSCP, GIAC, CCFP, etc.) Location: Hillsboro, OR 97124 | Rocklin, CA 95765 | (HYBRID) Target Compensation in Hillsboro, OR: $115k - $130k annually + annual bonus Target Compensation in Rocklin, CA 95765: $127k - $143k annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1

Description The Senior Analyst, Capital Markets works independently to maintain First Tech's ALM model and perform research, data extraction and analysis, in the areas of liquidity, investments, balance sheet strategy. Primary Responsibilities: Validate and maintain First Tech's ALM model (ZM Desk) for interest rate risk management and net interest income simulations Assist leadership in Asset Liability Management and FP&A with all aspects of Capital Stress Testing Produce and validate monthly and quarterly Interest Rate Risk Reports and What If Scenarios Provides analytical support for capital markets activities in managing cash, securities, and interest rate risk Aggregate data from multiple source systems to research and analyze root causes of identified risk trends Review and present asset/liability management (ALM) reports Analyze the interest rate risk position utilizing results from the ALM analysis Assess the accuracy of various assumptions in the ALM model including prepayment speeds, deposit betas, decay rates etc. Proactively identify gaps, validate data, recognize errors, and make modifications to programs to meet changing needs, and recommend changes for approval and implementation Analyze and interpret data to manage cash flows, forecast liquidity trends and assess borrowing needs Prepare, deliver and/or present methodology and modeling results for senior leadership, committees, and other business units, effectively communicating analytical insights and logical thinking Contributes to the analysis and management of First Tech's liquidity, investment and interest rate risk positions Develop and present scenarios that align with the current and projected Business Plan Experience and Education Requirement: Minimum Education: Bachelor's degree in finance, Statistical, Quantitative or related field is preferred Minimum 5 years' experience in an analyst role, preferably in the financial services industry Experience in applying and developing analytical methods, and working with financial models Experience using ALM software: ZM Desk preferred Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work Excellent verbal and written communication skills; able to express ideas concisely and logically to all levels Strong analytical and problem-solving skills with attention to detail Knowledge of analytical/quantitative tools such as Python or R is preferred Advanced SQL skills and understanding of relational databases preferred Advanced knowledge of Microsoft Office Suite, particularly Excel Certification/License: N/A Location: Hillsboro Corporate Office - Hillsboro, OR (97124) Target Compensation for Hillsboro, OR: $93,000 - $107,000 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position

Description Do you love finding creative solutions? Are you a dynamic salesperson with experience in the Insurance industry? If so, we have the perfect opportunity for you! Our insurance team is looking for an experienced Sales Agent with a strong referral network to help our members with their insurance needs. In this role, you will market yourself to build your book business within our agency and work with the Credit Union staff to follow up on leads for new insurance requests and renewals for current members.Here's what you can expect from the job and what you need to be successful:Job Duties: Respond to phone calls, emails, member referrals from credit union staff in a timely manner; answer member questions regarding insurance coverage and offer solutions with the members' best interest in mind Identifying clients: Finding potential clients through leads and referrals, and networking with them Develop and maintain strong relationships with stakeholders in the insurance department and the credit union Prepare proposals for prospects and make follow-up calls to members; maintain up to date electronic files on all current and prospective members in compliance with agency and regulatory requirements Maintain list of policy expiration dates to contact and provide proposals in the future Maintain up-to-date electronic customer files in compliance with agency and regulatory requirements Maintain up-to-date knowledge of insurance industry trends, products/services, procedures and policies Essential skills: Minimum Education: High School Diploma; Bachelor's degree is preferred Minimum 5 years' sales and customer service experience in an independent agency setting, demonstrating a successful sales record Knowledge and understanding of commercial insurance policies and carriers Skilled in organizing, analyzing and interpreting data to reach sound decisions and guide clients based on individual risk tolerances Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Ability to establish and maintain strong relationships with internal stakeholders Partnered with other professionals for networking opportunities such as Financial planners, mortgage brokers, and real estate agents Knowledge of the laws and regulations regarding personal lines insurance products Familiarity with an agency management system (such as EZLynx) Working knowledge of Microsoft Office Suite and Comparative Rater Certification/License: Must have OR Property & Casualty license, Life Insurance license. Other states are a plus! Location: Nimbus Experience Center - Beaverton, OR 97008Target Compensation in Oregon: $34,800 annually + bi-weekly draw (draw is reconciled against future potential incentive earnings which could be up to $100K+ in the first year) Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position .#FT123

The Loan Processor Assistant II plays a key role in supporting the mortgage process by reviewing loan applications and pre-processing documentation. This position ensures accurate and timely ordering of third-party services, validates disclosure documents, and maintains data integrity. The ideal candidate is highly organized, detail-oriented, and communicates clearly. Here's what you can expect from the job and what you need to be successful: Job Duties: Review Wholesale and retail loan applications to ensure relevant documentation is in place, using an established checklist Order appraisal, title, homeowners associations, verification of rent, tax transcripts, written verification of employment, homeowners' insurance and condo documents Validate, prepare, and finalize TRID documents (Loan Estimates) and initial loan disclosures Ensure accuracy of dates within the Operating System. Communicate by email and phone with third party vendors, loan officers and mortgage operations internal business partners Partner with our Business Support team on the Robotic Process. Essential Skills: Minimum one year experience in mortgage lending Efficient, well-organized, able to effectively prioritize to manage a variety of duties Strong analytical and decision-making skills with attention to detail Ability to communicate clearly (verbal and written) with all levels within organization Ability to apply logic to situations and make common-sense analysis of a credit package Ability to work independently and make decisions about required conditions and documentation; while adhering to internal and investor guidelines Working knowledge of Microsoft Office Suite Minimum Education: High School Diploma Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $22.60 to 25.00 hourly + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

Description As key part of the Enterprise Data & Analytics Center of Excellence (EDA COE), we empower First Tech business leaders to deliver exceptional member experiences and drive business value through data and insights. The Information Governance Lead will champion our journey toward becoming a data-driven organization. Acting as strategic advisor and catalyst for change, this role will collaborate closely with business units to identify opportunities, align on governance priorities, and foster adoption through influence, education, and enablement.Here's what you can expect from the job and what you need to be successful:Job Duties Lead the execution of the Information Governance Program, ensuring alignment with enterprise data strategy and business objectives Develop and maintain a scalable and sustainable governance framework encompassing policies, standards, and best practices Collaborate with business and technical stakeholders to define and implement governance priorities and roadmaps Act as a trusted advisor to business units conducting structured consultations and discovery sessions to , identifying data governance needs, challenges, and opportunities Translate business insights into actionable governance initiatives that align with enterprise strategy and roadmaps Build strong relationships with data domain leaders to promote shared accountability and collaboration Design and lead targeted enablement campaigns to promote adoption of data governance practices, including data definitions, stewardship responsibilities, and policy adherence Use storytelling, success metrics, and business value framing to influence adoption and culture change Partner with internal stakeholders to amplify change strategies, messaging, and engagement Work with internal stakeholders to design and deliver engaging training programs and workshops, tailored to business unit needs Cultivate and sustain a Data Stewardship Community of Practice to encourage collaboration, knowledge sharing, and continuous learning Champion a culture of data literacy and accountability across the organization Plan, drive, and manage the development and maintenance of Information Governance artifacts, including, but not limited to Business Glossary, Data Dictionary, Data Lineage, BI Catalog, Data Quality, and Data Access Facilitate the creation, adoption, and enforcement of data policies (e.g., data classification, usage, stewardship, ownership) Define and implement methods to measure and monitor policy adherence and effectiveness Establish, operationalize, and maintain a scalable data stewardship model with clear roles, responsibilities, and accountability Define and track data quality metrics, KPIs, and scorecards to monitor compliance with governance policies Collaborate with data owners and stewards to resolve data quality issues and drive continuous improvement Prepare for and facilitate governance council meetings and working groups Engage with business units and data domain leaders to align governance efforts with business needs Act as a liaison between business and technical teams to ensure governance practices are practical and actionable Ensure governance initiatives are visible, measurable, and aligned with enterprise priorities Essential Skills Minimum 7+ years of experience in Information Governance, Data Management, or related field Proven experience designing and implementing data governance frameworks and stewardship programs Demonstrated experience developing and delivering training programs Knowledge of change management methodologies and best practices Strong understanding of data quality, metadata management, and data lifecycle concepts Excellent communication, facilitation, and stakeholder management skills Working knowledge of effective project management methods and programs Familiarity with general principles of internal business consulting Experience with data governance tools (e.g., Collibra) is preferred Familiarity with data privacy regulations (e.g., CCPA, GDPR) and compliance frameworks is preferred Minimum Education: Bachelor's/University Degree in Computer Science, IT, or Data Management preferred or equivalent work experience Certification/License: Certification in Data Governance or Data Management (e.g., CDMP, DGSP) (preferred) Location: Hillsboro, OR 97124 | (HYBRID) Target Compensation in Hillsboro, OR: $115k - $135k annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1

Description The Associate II, Regulatory Deposit Services and Reporting processes specific banking transactions in a timely and complete manner through a variety of complex technology systems. This position proactively conducts quality control measures (QC) on assigned processes. This position also responds to member and employee inquiries on a timely and accurate basis. The Associate II consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate.Primary Responsibilities: Process a high volume of regulatory banking transaction, including IRA transactions, tax corrections, government reporting and deposit account maintenance in an efficient and accurate manner with minimal management oversight Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs) Respond timely and accurately to member and internal partner inquiries by phone, email or mail Manage and properly store comprehensive up to date records of member communication, correspondence, activities and transactions Work extensively with members and internal partners to research and resolve member, vendor and internal issues throughout day and adjust tasks and priorities as appropriate (e.g.: Customer Information Profile (CIP), etc.), escalating any potential problems to leadership and/or Senior Associate(s) as required Support Senior Associates in processing specific regulatory activities, including Escheatment, Tax Identification Maintenance, deceased estate and probate account maintenance, IRA management, garnishments/levies and tax reporting Identify and communicate process improvement ideas to Senior Associates and Leadership Track and validate transactional reports for accuracy and collaborate with Senior Associates and leadership regarding results and themes Perform member outreach and provide training to other Associates Experience and Education Requirement: Minimum Education: High School Diploma with some post-secondary education preferred Minimum 2 years' experience in data entry/analysis and customer service Ability to effectively prioritize tasks to meet deadlines, autonomously handling a variety of responsibilities in a complex environment Excellent written and verbal communication skills Ability to work in fast-paced environment and meet deadlines without sacrificing quality Proven ability to professionally handle sensitive documents Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction Familiarity with governmental banking regulatory reporting activities is preferred Working knowledge of Microsoft Office Suite Location: Hillsboro Corporate Office - Hillsboro, OR 97124 (HYBRID) Target Compensation for Hillsboro, OR: $23.56 - $27.40 per hour + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position

Description The Mortgage Business Support Program Manager II is responsible for the creation and delivery of mortgage curriculum and job aids to train and reinforce mortgage policies, procedures and compliance. This position may also support projects related to resolving process and program inefficiencies. Here's what you can expect from the job and what you need to be successful: Job Duties: Develop and conduct training sessions for new software applications, procedures, products, and compliance requirements, while ensuring full compliance with mortgage industry laws and regulations Partner with management to gain knowledge of training scenarios, and facilitate a variety of training courses to support the further development of the training curriculum Ensure internal communications and learnings are available and/or delivered in a timely and effective manner Administer training materials to support the onboarding process Gather regular feedback from the mortgage team to build compelling, insightful, and actionable business cases to drive strategic business enhancements Communicate initiative updates to senior management at both the business and enterprise level This position may also support the following responsibilities: Lead cross-functional teams in business program design initiatives, entailing documentation and analysis of the current state, documentation and design of the future state, as well as preparation of other deliverables that may be required to support the program change or its alignment to strategic goals Responsible for change management efforts regarding new mortgage system launches or regulatory changes Support and maintain compliance content approval process for mortgage initiatives Coordinate a variety of marketing projects and support day-to-day marketing efforts for mortgage Perform regular vendor access audits, fee adjustments, and as necessary, vendor integration and onboarding Essential Skills: Minimum 3 years' experience in business program analysis, evaluation, and implementation in the mortgage industry; change management and training/development experience preferred Experience in design or redesign of complex cross functional process flows Ability to create and deliver engaging presentations tailored to diverse audiences Able to articulate complex concepts; tailoring the message to various audiences i.e. senior leadership, technical teams, and front-line staff Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work Ability to successfully drive projects, processes and change management concepts in a dynamic and complex operating environment Working knowledge of Microsoft Office Suite Familiarity with loan origination software Minimum Education: High School Diploma; Bachelor's Degree preferred Certification/License: Six Sigma or Scrum certifications preferred Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $80,000 to 97,000 + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #FT123 #LI-MG1

Compensation * Base Salary: * The full salary range for the Member Service Representative I position is $19.70 to $26.90 per hour, with new hires generally starting between $22.10 to $24.50 per hour, based on relevant knowledge, skills, education, and experience. * Spanish-language differential: Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour. * Incentives: This position is eligible for monthly incentives that range from $5.00 to $75.00 per sold product or service. * Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year's strategic business goals. This incentive is calculated using the team member's prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%). Benefits Our team's well-being is a priority, and we're proud to offer a comprehensive and holistic benefits package for team members and their families. * Medical, dental, vision, long-term disability, and life insurance * 401(k) retirement plan (with guaranteed employer contributions) * Paid time off for personal and volunteer hours, as well as 10 paid holidays per year * Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more. Check out our complete benefits list here! Position Overview The Member Service Representative I provides an exceptional service experience for SELCO Community Credit Union's members, team members, and guests. SELCO Core Essential Functions * Demonstrate adaptability and leadership skills, and uphold SELCO's Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards. * Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations. * Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help. * Consistently achieve individual performance goals and contribute to department and organizational objectives. * Represent SELCO with a high level of integrity and professionalism. * Adapt to and support change to accomplish SELCO's goals and objectives. * Actively participate in and/or lead required meetings and trainings. * Perform other duties as assigned. Position-specific Essential Functions * Provide member service and perform duties with a high level of accuracy, efficiency and in alignment with service expectations, instructions, policies and procedures including: * a. Build and develop member relationships by asking open-ended questions and identifying member needs. * b. Routine teller services i.e., counting and documenting cash, posting transactions, etc. * c. Complex teller services i.e., GL entries, vault balancing, etc. * d. Basic member service i.e., processing ACH, card, wire, and account change requests. * Assist team members and other departments, as needed. * Demonstrate initiative to help protect the member and SELCO from losses by detecting errors and taking action to prevent fraud. Skills and Abilities The position requires: * Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back. * Ability to discover member needs to effectively cross-sell SELCO's products and services. * Effective communication and active listening skills through all methods of interaction (e.g. in person, via phone, and in writing). * Basic math and cash handling skills. * Strong computer and software skills, including Microsoft Office 365 applications. * Strong knowledge of computer systems, including knowledge of systems as it applies to department usage. * Strong interpersonal skills with the ability to work collaboratively with others. * Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines. * Strong problem resolution and problem prevention skills. * Willingness and ability to receive, give, and apply coaching and feedback. * Ability to work accurately with close attention to detail. * Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions. * Ability to maintain confidentiality of sensitive information. * Work ethic that includes dependability, punctuality, and a professional appearance and demeanor. * Ability to perform and complete tasks despite background noise and interruptions. Education and Experience * High school diploma or equivalent; and * At least six (6) months of cash handling and customer service or sales experience; and * Must be bondable. Physical Demands While performing the job duties, approximately 80% of the time is spent stationery, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 25 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies. Interaction and Work Environment Reports to: Branch Supervisor, Assistant Branch Manager, Branch Manager, Senior Branch Manager Work areas are inside in a climate-controlled environment with background noise. Material and Equipment Used Computer, phone, scanner, copier, fax machine, web camera, black light, calculator/ten-key, card embosser, cash dispensers/recyclers, coin machine, currency counter, drive-up equipment, security equipment, tablet, and general office supplies Acknowledgement I have received and reviewed a copy of the Member Service Representative I . I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.

Description The Senior Associate, Recovery Solution assists in the preparation of loan recovery legal cases, and monitors and documents case status. Primary Responsibilities: Assist in the negotiation of repayment plans and recommend accounts for legal action Provide assistance to Specialist in the maintenance of legal documentation submitted to attorneys Gather loan documentation to support legal cases, including miscellaneous research requests Monitor status of legal cases, reviewing accounts and cases for action/follow up Respond to attorney communications, escalating to leadership as appropriate Process recovery payments as applicable Respond to member inquiries regarding case status Coordinate the delivery of all incoming and outgoing department communications Experience and Education Requirement: Minimum Education: High School Diploma or GED Minimum 4 years' experience in office administration, preferably in the financial services industry; experience with charge off collections is preferred Strong knowledge of FDCPA is preferred Strong knowledge of financial industry operating areas including functions, products & services is preferred Effective time management skills and the ability to work independently or in a collaborative team environment Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Ability to foster strong relationships with internal and external stakeholders Proven ability to professionally handle sensitive documents Good research, analytical, problem solving and critical thinking skills with an excellent attention to detail Working knowledge of Microsoft Office Suite Certification/License: N/A Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation in Hillsboro, OR: $25.03 - $29.95 per hour + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Paid Time Off: You'll accrue up to 15 vacation days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position