Maps Credit Union jobs in Salem, OR

Job DescriptionDescription: Evergreen Armored, a currency logistics and security company, seeks a full-time Armored Service Technician to provide efficient, timely, and accurate transport of currency and other valuables on behalf of Credit Unions and Financial Institutions. This position reports to the Keizer, Oregon branch and primarily operates a service vehicle for daily route operations. If you pride yourself on service excellence, transportation safety, and want to be a part of a dedicated team of security professionals, this may be the position for you! To learn more about Evergreen Armored, a subsidiary of Maps Credit Union, please visit ***************************** Key responsibilities include, but are not limited to: Ensure custody, control, and security of shipment cargo at all times. Receive, verify, document, and account for shipment cargo. Accurately prepare and process shipment transactions, including but not limited to Federal Reserve shipments and customer accounts per policy and procedures. Responsible for distribution and receipts of money bags, receipts, and route keys. Maintenance of all records in an organized, detailed manner. Accurately able to process bulk cash inventory and change orders. Ensure that all shipments are transported and completed correctly. Perform accurate check-in and check-out during daily route operations. Perform operational tasks with an increased level of authority, including maintaining the cash and coin vaults, and opening and closing the facility. Collaborate with co-workers and provide necessary information to the appropriate people. Maintain confidentiality and protect Evergreen operations by keeping negotiable instruments, cash, keys, and customer and/or Financial Institutions' information secure at all times. Participate in developing strategies for achieving logistic and customer goals. Maintain operational knowledge by staying informed of policies and procedures. Perform other duties as assigned. Working Conditions: Work areas are primarily outside, in an all-weather environment with light-to-moderate background noise. Position involves exposure to potentially hazardous conditions, e.g., robbery. The position may require extended hours (applies to full-time and part-time schedules). Requirements: Physical Activities Required to Perform Job Duties: Sitting/Standing/Walking: Approximately 50% of the time is spent over the road driving. Balance of time (approximately 50%) is spent walking while working, entering and exiting office buildings. Speaking/Hearing: Clear diction and acute hearing are necessary for effective communication with co-workers, customers, and outside agencies, by telephone, and in person. Vision: Corrected vision close to 20/20 is necessary to effectively use computers, handheld scanners, and interpret written information. Lifting/Carrying/Pushing/Pulling: The ability to lift and carry up to fifty pounds is necessary for transporting currency and/or cargo. Stooping/Kneeling: The ability to stoop and kneel is necessary for accessing vault and currency. Reaching/Handling: Good manual dexterity is necessary for computer keyboard use and for retrieving and working with appropriate paperwork, equipment, and supplies. Qualifications: High School diploma or equivalent. At least 21 years of age. Must possess a valid Driver's License and satisfactory driving record. Must be able to pass a pre-employment DOT Physical and provide a Medical Examiner's Certificate. Successful completion of Department of Public Safety Standards and Training (DPSST) armed security certification, or the ability to complete within the first 30 days (Evergreen Armored will assist with attaining this certification). Minimum of two years of experience in security, or the equivalent combination of training and experience. Strong knowledge of currency processing and bank operations for processing procedures is preferred. Requires the availability to work Monday-Friday and occasional Saturday hours if needed. Must be bondable. Non-exempt starting pay range: $27.00 - $31.24 per hour, depending on experience. Typical Work Schedule: Monday - Friday, 8-hour shifts typically between 7:00 AM and 3:30 PM. To show our appreciation to employees, we offer: Medical, Dental, and Vision Insurance Health Savings Account (HSA) Flexible Spending Accounts (FSA) Employer-paid Life Insurance Employer-paid Short-Term and Long-Term Disability Insurance 401(k) retirement plan with employer matching Generous paid time off, starting at 12 hours per month Select paid holidays Employee Assistance Program Student loan paydown program Employee loan discount program Wellness incentives All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Description The Business Analyst II performs business process related activities that are focused on measuring and improving quality, cost effectiveness, efficiency, member and customer satisfaction and other desired business outcomes and strategic business decisions. The analyst is able to collaborate across many business functions and quickly learn new processes. Here's what you can expect from the job and what you need to be successful: Job Duties: Proactively identify systems, products, processes and procedural improvements utilizing LEAN Six Sigma methodology including cross-functional impacts Elicit business and user requirements via interviews, workshops, questionnaires, SIPOC diagrams, use cases, user stories, business process modeling, analysis of existing systems and documentation, and other methods Create business requirements documentation and flowcharts to support interdepartmental initiatives Identify opportunities to effectively mitigate risks and improve business performance, ensuring defined solutions resolve problems end-to-end Facilitate interdepartmental initiatives targeting the implementation of new products, services and processes, as requested Contribute to department effectiveness by understanding the current methods of operation for the various credit union functions and how automation can be leveraged to improve operations Coordinate the review, analysis, and socialization of upcoming core and 3 rd party vendor upgrades and releases Configure and maintain system and product specifications in core and/or 3rd party vendor platforms Essential Skills: Minimum 3 years' experience in a business analyst position or business process experience within the financial services industry Hands-on experience with Core Fiserv DNA application preferred, or equivalent banking platform Advanced proficiency with SQL Robust analytical, critical thinking and problem-solving skills to critically evaluate user requirements to establish underlying true needs Working knowledge of process improvement framework and tools is preferred Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences including senior leadership, technical teams, and member support teams Proven ability to professionally handle confidential/sensitive documents Ability to foster strong relationships with internal and external stakeholders Working knowledge of Microsoft Office Suite; familiarity with Visio is preferred Certification/License: Lean/Six Sigma and/or Scrum/Agile is preferred Location: Hillsboro, OR 97124 | Rocklin, CA 95765 (HYBRID) Target Compensation in Hillsboro, OR 97124: $90,000 to $100,000 annually + annual bonus Target Compensation in Rocklin, CA 95765: $99,000 to 110,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship or transfer for this position #LI-KW1

Description The Manager of Cyber Security is responsible for continuously monitoring First Tech's environment to detect threats, malicious activity, and unauthorized access, ensuring timely mitigation and documentation in alignment with service level agreements. Here's what you can expect from the job and what you need to be successful:Job Duties Lead a team of high performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development Manage all stages of the incident response lifecycle, including preparation, analysis, containment, eradication, remediation, recovery, and post-incident activities Collaborate with the team to evaluate external threat intelligence, including zero-day attacks, exploit kits, and malware to assess and mitigate organizational risk Maintain thorough documentation of cyber threat management processes, incident response activities, and related projects Stay current on industry trends and emerging security threats, evaluating new security testing tools, and recommend enhancements to products and services Maintain up-to-date and operational response documentation, including processes, procedures, response playbooks, and ongoing reports Partner with cross-functional teams to strengthen threat detection capabilities by integrating log sources, detection tools, and threat intelligence Develop, define, and maintain threat dashboards, reports, and alerts to provide comprehensive awareness of trends, and overall security posture Track and improve performance management metrics including Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), and Mean Time to Contain (MTTC) Execute tactical and operational aspects of the vulnerability management program, coordinating with cross-functional teams to strengthen the organization's security posture Essential Skills Minimum 5 years' experience in information technology or cyber security with a focus in threat reconnaissance and incident response, including 1 year experience successfully leading a team of cyber security professionals Strong knowledge of infrastructure security tools, including but not limited to SIEM, DLP, MDR, XDR, WAF, IPS Strong knowledge of IT security standards and framework such as NIST, MITRE, COBIT, CISA, ISA Strong knowledge of threat intelligence platforms including Anomali, Threat Connect, Recorded Future Hands-on experience using Threat Intelligence Platforms Demonstrated experience with frequent use and application of technical standards, principles and theories Ability to work autonomously and manage time effectively in a fast-paced environment while implementing new ideas that help to drive First Tech's Cyber Threat and Response program forward Strong analytical, problem-solving and decision-making skills with attention to detail Demonstrated ability to establish credibility and rapport with internal and external stakeholders Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Strong knowledge of Microsoft Office Suite Minimum Education: Bachelor's degree in computer science or engineering IT is preferred Certification/License: Relevant security incident response/forensics certification (i.e., OSCP, GIAC, CCFP, etc.) Location: Hillsboro, OR 97124 | Rocklin, CA 95765 | (HYBRID) Target Compensation in Hillsboro, OR: $115k - $130k annually + annual bonus Target Compensation in Rocklin, CA 95765: $127k - $143k annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1

The Senior Analyst, Capital Markets works independently to maintain First Tech's ALM model and perform research, data extraction and analysis, in the areas of liquidity, investments, balance sheet strategy. Primary Responsibilities: * Validate and maintain First Tech's ALM model (ZM Desk) for interest rate risk management and net interest income simulations * Assist leadership in Asset Liability Management and FP&A with all aspects of Capital Stress Testing * Produce and validate monthly and quarterly Interest Rate Risk Reports and What If Scenarios * Provides analytical support for capital markets activities in managing cash, securities, and interest rate risk * Aggregate data from multiple source systems to research and analyze root causes of identified risk trends * Review and present asset/liability management (ALM) reports * Analyze the interest rate risk position utilizing results from the ALM analysis * Assess the accuracy of various assumptions in the ALM model including prepayment speeds, deposit betas, decay rates etc. * Proactively identify gaps, validate data, recognize errors, and make modifications to programs to meet changing needs, and recommend changes for approval and implementation * Analyze and interpret data to manage cash flows, forecast liquidity trends and assess borrowing needs * Prepare, deliver and/or present methodology and modeling results for senior leadership, committees, and other business units, effectively communicating analytical insights and logical thinking * Contributes to the analysis and management of First Tech's liquidity, investment and interest rate risk positions * Develop and present scenarios that align with the current and projected Business Plan Experience and Education Requirement: * Minimum Education: Bachelor's degree in finance, Statistical, Quantitative or related field is preferred * Minimum 5 years' experience in an analyst role, preferably in the financial services industry * Experience in applying and developing analytical methods, and working with financial models * Experience using ALM software: ZM Desk preferred * Ability to anticipate needs and prioritize projects in a fast-paced environment with tight deadlines and high-volume peaks while producing high-quality work * Excellent verbal and written communication skills; able to express ideas concisely and logically to all levels * Strong analytical and problem-solving skills with attention to detail * Knowledge of analytical/quantitative tools such as Python or R is preferred * Advanced SQL skills and understanding of relational databases preferred * Advanced knowledge of Microsoft Office Suite, particularly Excel * Certification/License: N/A Location: Hillsboro Corporate Office - Hillsboro, OR Target Compensation for Hillsboro, OR: $93,000 - $107,000 + annual bonus Benefits options include: * Traditional medical, dental, and vision coverage * 401K matching up to 5% per pay period * Accrue up to 17 days of Paid Time Off your first year of employment * 11 paid federal holidays * Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position

Job Details Belmont - Portland, OR $24.62 - $36.92 HourlyDescription This job posting will close on Tuesday, October 21, 2025 Join our team Rivermark Community Credit Union and Advantis Credit Union officially merged in 2024, coming together for good as Rivermark Community Credit Union. Our united mission is to be the leader in fostering financial wellness for our members and the community across Oregon and SW Washington, including historically marginalized and underserved populations. Rivermark is committed to transforming lives and communities together. So, if you're looking for a career where meaningful work, inclusion, value, and recognition are paramount, then you belong here. Our commitment to inclusion Rivermark celebrates differences and fosters an environment where individuals can show up every day as their authentic selves. It's part of our fundamental commitment to a culture of belonging for our employees, members, and community partners. See what inclusion looks like at Rivermark, and learn more on our website. Primary responsibilities: Focused on improving the financial lives of members by building strong relationships, delivering exceptional service, and recommending and providing product and service solutions for member needs. Responsible for opening consumer and business accounts and loans, servicing existing accounts and loans, and occasionally conducting financial transactions. Utilizing professional, consultative selling skills, advises and advocates for product and service solutions to that are in the best interest of the members. Qualifications Must Haves: High school diploma/GED required. Minimum two years' experience in retail financial services required. Excellent communication and customer service skills. Ability to represent the credit union to members and business partners in a friendly, positive, and professional manner, consistent with that of the Credit Union at all times. Strong written, verbal and interpersonal skills. Ability to accurately interpret and apply the credit union's policies and operational procedures. Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, and correspondence. Able to maintain high levels of confidentiality. Strong organization, planning and prioritization skills. Ability to learn and maintain thorough knowledge of the Credit Union's products and services. Ability to effectively sell credit union products and services to members, using consultative selling skills to define and recommend enhancements to the member's financial services. Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications. Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hours. Must be available to work branch hours, including Saturdays. Nice to Haves: Spanish speaking skills a plus. Experience with consumer loans preferred. We offer a competitive benefits package designed to support your well-being and professional growth. Visit our benefits page to learn more. Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.

The Sales Coach, Experience Center provides one on one sales coaching support for XC leaders and representatives to drive individual and team performance, meet enterprise goals, and to provide members with the appropriate products for their individual needs. Primary Responsibilities: Implement coaching action plans at the team and individual level that complement the XC's strategic priorities and expectations Collaborate and calibrate with XC Sales Manager and other Sales Coaches to ensure consistent experience across the XC channel Follow up to ensure proper execution of the developed coaching plans Review and analyze all relevant sales metrics and KPIs and provide timely feedback to stakeholders (including representatives, trainers and leadership) to drive performance Deliver training on incentive plans, sales strategies and behaviors that enhance the membership experience Show-coach relationship building strategies and/or demonstrate effective relationship building skills “live” Reinforce the adoption and usage of sales strategy, business processes, systems and technology through observation Plan and implement sales contests Experience and Education Requirement: Minimum Education: Bachelor's degree is preferred Minimum 5 years' successful experience in a fast paced retail or outbound sales environment; including a minimum of one year successfully coaching representatives on sales productivity Ability to articulate complex concepts; able to write/speak clearly and professionally tailoring the message to various audiences, including leadership, technical teams, and member support teams Ability to use data and analytic information to gain insights and drive strategic direction Ability to assess individual and team skill and performance gaps to create actions plans that improve overall performance Ability to influence others to move toward a common vision and goal Ability to successfully drive change management in a dynamic and complex operating environment Broad knowledge of credit union operations including functions, products, services and regulations is preferred Familiarity with reporting and analysis tools (such as Excel, Salesforce, Tableau, Satmetrix) Working knowledge of Microsoft Office Suite Certification/License: N/A Target Compensation for Hillsboro, OR: $83,000 - $92,000 plus monthly incentive Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position #FTF123

Part-time Description Do you love your community and want to make a difference? Are you passionate about delivering exceptional service? Maps Credit Union seeks a Part-Time Barista who is enthusiastic, reliable, and a great communicator. The Dot, a local café run by Maps Credit Union, is located in our beautiful High Street Branch near downtown Salem, Oregon. The goal of the café is to engage with our members in new ways and to tell the story of our community giveback and charitable arm, Maps Community Foundation. Our Baristas contribute to this goal by providing warm and engaging member service while also serving quality beverages, food products, and services. The ideal candidate for this role is self-motivated and able to work independently as a solo barista. Key responsibilities of the Barista include, but are not limited to: Serve as the main representative of The Dot café, maintaining consistent and punctual attendance, with the ability to open and close the café. Establish rapport with all customers to deliver excellent customer service. Prepare hot and cold beverages and ready-made food items. Follow standards for merchandising, stocking, and rotating. Store and maintain records of all products. Properly handle all café equipment and ensure equipment is maintained. Escalate maintenance concerns as needed. Follow all health, safety, and sanitation standards and ensure that established food safety regulations/guidelines are followed. Uphold optimal cleanliness of work area and café. Respond to orders, questions, concerns, and complaints in a professional and efficient manner. Enhance customer experience by uncovering customer needs in relation to products and services offered by Maps and its subsidiary (CUSO) companies. Support the Community Outreach and Maps Community Foundation departments during events held in the café. Requirements The ideal candidate will have the highest level of ethical behavior and a high school diploma or equivalent. A minimum of 1 year of customer service, cash handling, and food service experience is required. Must possess a valid Food Handlers Card or be able to obtain the card within 30 days of hire. Must be bondable and pass a pre-employment background check. Non-exempt Pay Range: $18.00 - $21.00 per hour, plus tips. Part-time work schedule: Monday and Tuesday 10AM-1PM, Wednesday 8AM-1PM, Thursday and Friday 7:30AM-4:15PM. Availability to cover other shifts as needed is a plus. The Dot is open Monday - Friday from 8:00 AM - 4:00 PM. About us: Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 81,000 members at 11 branch locations and supports over 300 employees. More than anything else, we believe in lifelong learning-not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Description The Senior Product Manager, Digital works independently to manage complex digital product lifecycles, including product vision and strategy, go-to-market plans, development, positioning, launch and messaging. In this role, you will be the subject matter expert in digital experience for the Mobile and Online banking channels including acquisition, authentication, account management, money movement, and marketing engagement. Here's what you can expect from the job and what you need to be successful:Job Duties Establish and drive digital product vision and strategy, including go-to-market plans, positioning and messaging. Build, manage, and prioritize an actionable product roadmap to support organizational goals and strategies, in collaboration with other product managers, business partners, and third-party vendors. Lead internal partnerships with scrum and engineering teams to ensure frictionless end to end release management while keeping member impact and experience as a priority. Proactively lead discussions both internally and externally, working closely with, IT, legal, risk, and compliance partners to drive consensus and solve for complex scenarios. Establish, monitor and measure KPIs to drive product success and data driven decisioning. Mentor other Product Managers on a day-to-day basis. Essential Skills Minimum 5 years' experience in a digital product management role including experience gathering user requirements, and building/deploying digital products, preferably in the financial services industry. Demonstrated experience with design-thinking best practices and testing to deliver digital products and experiences Ability to work well under pressure, handle multiple assignments and deliverables simultaneously with the flexibility to meet changing needs and demands. Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences. Ability to create and deliver engaging presentations tailored to diverse audiences. Ability to establish and maintain strong relationships with internal and external stakeholders. Distinctive problem solving, organizational, and analytical skills with the ability to evolve product strategy based on research, data and industry trends. Working knowledge of Microsoft Office Suite Working knowledge with the following software Confluence and Jira Experience with Vendor management. Minimum Education: Bachelor's degree in Business, Computer Science, Statistics, Marketing or a related field, or equivalent work experience Location: Hillsboro, OR 97124 | (HYBRID) Target Compensation in Hillsboro, OR: $123k - $137k annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1

Description The Associate II, Regulatory Deposit Services and Reporting processes specific banking transactions in a timely and complete manner through a variety of complex technology systems. This position proactively conducts quality control measures (QC) on assigned processes. This position also responds to member and employee inquiries on a timely and accurate basis. The Associate II consistently evaluates transactions for critical risk including approval/limit requirements and fraud, reporting internally or contacting the member as appropriate.Primary Responsibilities: Process a high volume of regulatory banking transaction, including IRA transactions, tax corrections, government reporting and deposit account maintenance in an efficient and accurate manner with minimal management oversight Navigate a variety of complex technology systems with various processing functions and deadlines, meeting department Service Level Agreements (SLAs) Respond timely and accurately to member and internal partner inquiries by phone, email or mail Manage and properly store comprehensive up to date records of member communication, correspondence, activities and transactions Work extensively with members and internal partners to research and resolve member, vendor and internal issues throughout day and adjust tasks and priorities as appropriate (e.g.: Customer Information Profile (CIP), etc.), escalating any potential problems to leadership and/or Senior Associate(s) as required Support Senior Associates in processing specific regulatory activities, including Escheatment, Tax Identification Maintenance, deceased estate and probate account maintenance, IRA management, garnishments/levies and tax reporting Identify and communicate process improvement ideas to Senior Associates and Leadership Track and validate transactional reports for accuracy and collaborate with Senior Associates and leadership regarding results and themes Perform member outreach and provide training to other Associates Experience and Education Requirement: Minimum Education: High School Diploma with some post-secondary education preferred Minimum 2 years' experience in data entry/analysis and customer service Ability to effectively prioritize tasks to meet deadlines, autonomously handling a variety of responsibilities in a complex environment Excellent written and verbal communication skills Ability to work in fast-paced environment and meet deadlines without sacrificing quality Proven ability to professionally handle sensitive documents Strong analytical and problem-solving skills; ability to resolve complex issues with minimal direction Familiarity with governmental banking regulatory reporting activities is preferred Working knowledge of Microsoft Office Suite Location: Hillsboro Corporate Office - Hillsboro, OR 97124 Target Compensation for Hillsboro, OR: $23.56 - $27.40 per hour + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer or sponsorship for this position

Do you love finding creative solutions? Are you a dynamic salesperson with experience in the Insurance industry? If so, we have the perfect opportunity for you! Our insurance team is looking for an experienced Sales Agent with a strong referral network to help our members with their insurance needs. In this role, you will market yourself to build your book business within our agency and work with the Credit Union staff to follow up on leads for new insurance requests and renewals for current members. Here's what you can expect from the job and what you need to be successful: Job duties * Respond to phone calls, emails, member referrals from credit union staff in a timely manner; answer member questions regarding insurance coverage and offer solutions with the members' best interest in mind * Identifying clients: Finding potential clients through leads and referrals, and networking with them * Develop and maintain strong relationships with stakeholders in the insurance department and the credit union * Prepare proposals for prospects and make follow-up calls to members; maintain up to date electronic files on all current and prospective members in compliance with agency and regulatory requirements * Maintain list of policy expiration dates to contact and provide proposals in the future * Maintain up-to-date electronic customer files in compliance with agency and regulatory requirements * Maintain up-to-date knowledge of insurance industry trends, products/services, procedures and policies Essential skills * Minimum Education: High School Diploma; Bachelor's degree is preferred * Minimum 5 years' sales and customer service experience in an independent agency settings, demonstrating a successful sales record * Knowledge and understanding of commercial insurance policies and carriers * Skilled in organizing, analyzing and interpreting data to reach sound decisions and guide clients based on individual risk tolerances * Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines * Ability to establish and maintain strong relationships with internal stakeholders * Partnered with other professionals for networking opportunities such as Financial planners, mortgage brokers, and real estate agents * Knowledge of the laws and regulations regarding personal lines insurance products * Familiarity with an agency management system (such as EZLynx) * Working knowledge of Microsoft Office Suite and Comparative Rater * Certification/License: Must have OR Property & Casualty license, Life Insurance license. Others states are a plus Location: Nimbus Experience Center - Beaverton, OR 97008 Target Compensation in Oregon: $34,800 annually + bi-weekly draw (draw is reconciled against future potential incentive earnings which could be up to $100K+ in the first year) Benefits options include: * Traditional medical, dental, and vision coverage * 401K matching up to 5% per pay period * Accrue up to 17 days of Paid Time Off your first year of employment * 11 paid federal holidays * Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position #FT123

Full-time Description Do you love your community and want to make a difference? Are you passionate about customer service and helping people succeed financially? Maps Credit Union seeks a Bilingual Teller Specialist who is friendly, collaborative, and a great communicator for our Woodburn Branch. Our Teller Specialists are valued for their ability to: Engage with Maps members in a professional and positive manner. Provide excellent customer service while processing account services to members. Enhance member relationships by assessing their needs and recommending products and services. Achieve personal and branch monthly goals. Accurately maintain and balance a cash drawer, checks, and money orders within established policy limits. Follow regulatory and policy compliance requirements and Credit Union operations and security procedures. As a new Teller Specialist, you will receive in-house training from our Learning & Development team as well as on-the-job training. Additional industry-related classes are available to enhance your knowledge and skills. If you are interested in starting a career in Financial Services and supporting the local community, we hope you'll consider joining us! Requirements Qualified candidates will have the highest level of ethical behavior and a high school diploma or equivalent. Bilingual in English and Spanish is required. A minimum of 1 year of cash handling experience and 1 year of customer service experience, or an equivalent combination of training and experience, is required. Must be bondable. Starting wage is $19.00 per hour, plus the opportunity to earn monthly incentives. Bilingual positions receive an additional .50/hour bilingual pay differential. Schedule: Monday - Friday with rotating Saturdays. To show our appreciation to employees, we offer: Medical, Dental, and Vision Insurance Health Savings Account (HSA) Flexible Spending Accounts (FSA) Employer-paid Life Insurance Employer-paid Short-Term and Long-Term Disability Insurance 401(k) retirement plan with employer matching Generous paid time off, starting at 12 hours per month 10 paid holidays per year Employee Assistance Program Student loan paydown program Employee loan discount program Wellness incentives Why employees are proud to work here: We offer paid volunteer time We provide financial education for youth and adults We provide grants to teachers in the valley We offer scholarships for local high school seniors headed to college About Maps: Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 81,000 members at 10 branch locations and supports over 330 employees. More than anything else, we believe in lifelong learning-not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Description As key part of the Enterprise Data & Analytics Center of Excellence (EDA COE), we empower First Tech business leaders to deliver exceptional member experiences and drive business value through data and insights. The Information Governance Lead will champion our journey toward becoming a data-driven organization. Acting as strategic advisor and catalyst for change, this role will collaborate closely with business units to identify opportunities, align on governance priorities, and foster adoption through influence, education, and enablement.Here's what you can expect from the job and what you need to be successful:Job Duties Lead the execution of the Information Governance Program, ensuring alignment with enterprise data strategy and business objectives Develop and maintain a scalable and sustainable governance framework encompassing policies, standards, and best practices Collaborate with business and technical stakeholders to define and implement governance priorities and roadmaps Act as a trusted advisor to business units conducting structured consultations and discovery sessions to , identifying data governance needs, challenges, and opportunities Translate business insights into actionable governance initiatives that align with enterprise strategy and roadmaps Build strong relationships with data domain leaders to promote shared accountability and collaboration Design and lead targeted enablement campaigns to promote adoption of data governance practices, including data definitions, stewardship responsibilities, and policy adherence Use storytelling, success metrics, and business value framing to influence adoption and culture change Partner with internal stakeholders to amplify change strategies, messaging, and engagement Work with internal stakeholders to design and deliver engaging training programs and workshops, tailored to business unit needs Cultivate and sustain a Data Stewardship Community of Practice to encourage collaboration, knowledge sharing, and continuous learning Champion a culture of data literacy and accountability across the organization Plan, drive, and manage the development and maintenance of Information Governance artifacts, including, but not limited to Business Glossary, Data Dictionary, Data Lineage, BI Catalog, Data Quality, and Data Access Facilitate the creation, adoption, and enforcement of data policies (e.g., data classification, usage, stewardship, ownership) Define and implement methods to measure and monitor policy adherence and effectiveness Establish, operationalize, and maintain a scalable data stewardship model with clear roles, responsibilities, and accountability Define and track data quality metrics, KPIs, and scorecards to monitor compliance with governance policies Collaborate with data owners and stewards to resolve data quality issues and drive continuous improvement Prepare for and facilitate governance council meetings and working groups Engage with business units and data domain leaders to align governance efforts with business needs Act as a liaison between business and technical teams to ensure governance practices are practical and actionable Ensure governance initiatives are visible, measurable, and aligned with enterprise priorities Essential Skills Minimum 7+ years of experience in Information Governance, Data Management, or related field Proven experience designing and implementing data governance frameworks and stewardship programs Demonstrated experience developing and delivering training programs Knowledge of change management methodologies and best practices Strong understanding of data quality, metadata management, and data lifecycle concepts Excellent communication, facilitation, and stakeholder management skills Working knowledge of effective project management methods and programs Familiarity with general principles of internal business consulting Experience with data governance tools (e.g., Collibra) is preferred Familiarity with data privacy regulations (e.g., CCPA, GDPR) and compliance frameworks is preferred Minimum Education: Bachelor's/University Degree in Computer Science, IT, or Data Management preferred or equivalent work experience Certification/License: Certification in Data Governance or Data Management (e.g., CDMP, DGSP) (preferred) Location: Hillsboro, OR 97124 | (HYBRID) Target Compensation in Hillsboro, OR: $115k - $135k annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1

The Program Manager II, Contact represents the CXC channel across enterprise functions and activities and ensures channel readiness, improving the routines related to process, products, projects, initiatives, and communication. Primary Responsibilities: Manage complex CXC programs and support, including indirect management of SLA/SOW, partnering with other applicable business units (such as Card Services, Consumer Lending and Digital Products) Identify, analyze, and escalate red flags or issues, resolving or communicating to leadership as appropriate Develop and implement an internal communication program that successfully engages CXC employees internally and communicates the CXC priorities to other business units Develop a prioritized list of optimization opportunities for members and CXC employees (including member sentiment enhancement and employee satisfaction); actively leverage internal and organizational resources to escalate, solve-for, and execute Leverage and collaborate with other Program Managers across the enterprise to create alignment and consistency in communication and processes Actively participate in projects and initiatives; support/coordinate user testing as required; present recommendations to leadership as appropriate Drive CXC functions including quality assurance, training and workforce management, as required Lead in the creation of business cases, plans, strategies and project justifications Participate in optimizing vendor relationships, as assigned Participate in training and orientation of new Program Managers Experience and Education Requirement: Minimum Education: Bachelor's degree is preferred Minimum 4 years' experience in program, systems or project management, preferably in the financial services industry Ability to articulate complex concepts while tailoring the message to different audiences including senior leadership, technical, and member support teams Ability to deliver effective stakeholder presentations to both peer and executive level audiences Ability to create and deliver a business plan and strategy Ability to foster strong internal and external business relationships Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Highly organized with proven expertise in prioritizing and managing multiple projects simultaneously to meet deadlines without sacrificing quality Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction Strong knowledge of Microsoft Office Suite; including Microsoft Project and Visio Certification/License: PMP, Six Sigma Certification or scrum certifications are preferred Location: Rocklin Corporate Location, Rocklin, CA 95765 | Hillsboro Corporate Office, Hillsboro, OR 97124 Target Compensation in Rocklin, CA: $92,000 to $103,000 + annual bonus Target Compensation in Hillsboro, OR: $84,000 to $93,000 + annual bonus First Tech is not currently offering Visa sponsorship or transfer for this position What makes First Tech different? Click here to learn more! #FT123#FTFCC

The Software Engineer, Core Banking DNA designs, builds, and deploys Core Banking DNA solutions to prevent fraud and enhance member and employee experience; while maximizing operational efficiencies in multi-tier environments and using best practices to develop clustered, reliable, scalable, and high performance applications. Following established configuration/change control processes, this position works closely with peers, stakeholders, and end users to ensure technical compatibility and user satisfaction. Here's what you can expect from the job and what you need to be successful: Job Duties * Perform analysis, design, development, and deployment of complex applications across functional teams involving multiple integration and other technologies to meet committed deliverables * Partner with business and IT stakeholders to deliver solutions to meet the business need with quality and within the defined timeline * Design, develop, test, and implement solutions for Core Banking DNA applications to prevent fraud loss using PL/SQL, SQL, Perl, Python, cView, FiServ DNA tools, and FiServ APIs * Design and write software technical specifications, software code, and perform unit testing * Work closely with business partners, architects, and technical groups to review, design, and implement requirements and strategy; provide estimates for development effort * Participate in and identify potential solutions and assess them for both technical and business suitability, as part of the production go-live warranty support period and L3 production support of systems during regular and off-hours Essential Skills * Minimum 1-2 years' experience as a Software Engineer, including system analysis, design, development, and deployment; preferably in the financial services industry * Proficient on the following: * Python development (Python 3) * Perl development (modern Perl, v. 5.10+) * Broad knowledge of SQL and relational-database fundamentals * PL/SQL development * XML, JSON formats * SOAP API development * RESTful APIs * Ability to independently analyze/troubleshoot problems with code and data * Familiarity with SCRUM as a development method for Agile Development * Ability to work in a team-oriented, collaborative environment, prioritize and execute tasks in a high-pressure environment * Minimum Education: Bachelor's degree in Computer Science or other related fields of study Location: Hillsboro, OR 97124 | (HYBRID) Target Compensation in Hillsboro, OR: $95k - $110k annually + annual bonus Benefits options include: * Traditional medical, dental, and vision coverage * 401K matching up to 5% per pay period * Accrue up to 17 days of Paid Time Off your first year of employment * 11 paid federal holidays * Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa transfer/ sponsorship for this position #LI-KW1

Full-time Description Do you love your community and want to make a difference? Do you like to work hard and play hard? Are you passionate about member service and helping people succeed financially? Maps Credit Union seeks a Bilingual (English/Spanish) Financial Services Specialist or Officer I who is driven, collaborative, and a great communicator for our Woodburn Branch. Key responsibilities include, but are not limited to: Engage with Maps members in a professional and positive manner. Provide excellent customer service while processing account services to members. Enhance member relationships by assessing their needs and recommending products and services. Process loan applications and obtain reports and information from credit reporting agencies. Function as a teller as needed. Accurately maintain and balance a cash drawer, checks, and money orders within established policy limits. Achieve personal and branch monthly goals. Follow regulatory and policy compliance requirements and Credit Union operations and security procedures. Financial Service Specialists and Officers receive in-house training from our Learning & Development team as well as on-the-job training. Additional industry-related classes are available to enhance your knowledge and skills. If you are interested in starting a career and supporting the local community, we hope you'll consider joining us! Requirements Qualified candidates will have the highest level of ethical behavior and an Associate degree in Business, Economics, Banking, or equivalent financial services experience. Bilingual in English and Spanish is required. A minimum of 2+ years of experience in customer service, including direct and indirect selling roles. A minimum of 2+ years in the financial industry with progressive responsibility is preferred. Must be bondable. Starting Pay Range: $22.87 - $26.91 per hour, depending on experience. Bilingual positions receive an additional .50/hour bilingual pay differential. Opportunities to earn monthly incentives. Typical Work Schedule is Monday-Thursday 8:45am-6:00pm, Friday 9:00am-6:15pm, with rotating Saturday shifts from 9:30am-2:30pm. To show our appreciation to employees, we offer: Medical, Dental, and Vision Insurance Health Savings Account (HSA) Flexible Spending Accounts (FSA) Employer-paid Life Insurance Employer-paid Short-Term and Long-Term Disability Insurance 401(k) retirement plan with employer matching Generous paid time off, starting at 12 hours per month 10 paid holidays per year Employee Assistance Program Student loan paydown program Employee loan discount program Wellness incentives Why employees are proud to work here: We offer paid volunteer time We provide financial education for youth and adults We provide grants to teachers in the valley We offer scholarships for local high school seniors headed to college About Maps: Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 81,000 members at 10 branch locations and supports over 330 employees. More than anything else, we believe in lifelong learning-not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

The Compliance Officer (Privacy) assists in developing, implementing, testing and administering the credit union's compliance program to ensure organization-wide internal controls are in place. This role will heavily focus on enhancing the organization's privacy program in partnership with others on the team. Here's what you can expect from the job and what you need to be successful: Job duties: Act as compliance subject matter expert and second line of defense to provide support and oversight to ensure the effective operation of the Compliance Management System enterprise-wide. Stay abreast of the regulatory environment by conducting compliance research and analysis of new/pending laws and regulations, maintaining a working knowledge of applicable state and federal laws and regulations. Support enterprise compliance capabilities through development, documentation, continuous improvement, and implementation of standard compliance practices, workflows, tools, and technology. Support development, tracking and execution of the compliance maturity roadmap. Collect, organize, and track status of relevant regulatory agency directives, memoranda, interpretive rulings, laws and regulations. Develop regulatory compliance training and assignments for board, management, and business units. Administer the complaint management program to ensure all member related regulatory complaints are responded to, reviewed, and analyzed for root cause and trends. Coordinate supervisory compliance examinations and internal audits of the compliance function. Coordinate board and management reporting on the overall state of the Compliance Management System. Develop board and management reporting on the compliance maturity roadmap, regulatory change, compliance training, and complaint management. Essential skills: Minimum one year of experience in a financial services compliance or internal audit department Experience in project management is preferred Ability to organize, analyze and interpret data to make recommendations Ability to work autonomously, to manage time effectively and prioritize work appropriately to meet deadlines Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences Strategic thinker with outstanding research, analytical, and problem solving skills Ability to deliver effective stakeholder presentations to diverse audiences Ability to foster strong relationships with internal and external stakeholders Working knowledge of Microsoft Office Suite Minimum Education: Bachelor's degree or equivalent relevant professional experience Certification/License: Either obtain (within 2 years of hire) or maintain Certified Regulatory Compliance Manager (CRCM) certification Location: Hillsboro, OR 97124 (HYBRID) Target Compensation in Hillsboro, OR: $68,000 to $75,000 annually + annual bonus Benefits options include: Traditional medical, dental, and vision coverage 401K matching up to 5% per pay period Accrue up to 17 days of Paid Time Off your first year of employment 11 paid federal holidays Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria) What makes First Tech different? Click here to learn more! First Tech is not currently offering Visa sponsorship for this position #FT123 #LI-MG1

Full-time Description Maps Credit Union is excited to announce that we are expanding our service footprint for our members with the addition of the brand new Wilsonville Branch! We seek an experienced Branch Manager to build and lead a dedicated team of banking professionals with a passion for serving the Wilsonville community. If you are ready to join an organization that truly supports community engagement and the success of our employees and members, we'd love to talk to you! Our Branch Managers: Seek opportunities to grow the branch through business development, including outreach, networking, and community partnerships; maintain collaborative relationships with Maps' internal professional partners. Model and instill leadership and accountability in the branch. Foster a member-centric environment where staff warmly greet members, initiate needs-based conversations, and provide tailored financial solutions. Oversee the development of branch employees, including identifying training needs and establishing performance expectations through proactive coaching conversations. Lead the branch to meet or exceed goals as set annually by senior management. Ensure branch compliance with security and branch control policies, procedures, and audits. Step into any role in the branch as needed. *Please note: The Wilsonville Branch is scheduled to open in mid-October. Requirements A Bachelor's degree in Business, Finance, Economics, or an equivalent combination of education and financial services experience. A minimum of 4 years in the financial industry with demonstrated progressive responsibility. A minimum of 3 years in a proven supervisory role. A minimum of 3 years in direct and indirect selling roles. The highest level of ethical behavior. Must be bondable. Starting salary is $90,000 - $103,000 per year, depending on experience, plus opportunities to earn quarterly and annual incentives. *We will guarantee a one-time incentive of $2,500 after completion of the first quarter of employment. To show our appreciation to employees, we offer: Medical, Dental, and Vision Insurance Health Savings Account (HSA) Flexible Spending Account (FSA) Employer-paid Life Insurance Employer-paid Short-Term and Long-Term Disability Insurance 401(k) retirement plan with employer matching Generous paid time off, starting at 12 hours per month 10 paid holidays per year Employee Assistance Program Student loan paydown program Employee loan discount program Wellness incentives Why employees are proud to work here: We offer 24 hours of paid volunteer time per year We provide financial education for youth and adults We provide grants to teachers in the valley We offer scholarships for local high school seniors headed to college About Maps: Located in the heart of the beautiful Willamette Valley, Maps Credit Union offers a wide variety of services to over 81,000 members and supports over 330 employees. More than anything else, we believe in lifelong learning-not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Full-time Description Do you love your community and want to make a difference? Are you passionate about customer service and helping people succeed financially? Maps Credit Union seeks a Financial Services Officer I who is driven, collaborative, and a great communicator. If you are ready to join an organization that truly supports community engagement and the success of our employees and members, we'd love to talk to you! Key responsibilities include, but are not limited to: Engage with Maps members in a professional and positive manner. Provide excellent customer service while processing account services to members. Enhance member relationships by assessing their needs and recommending products and services. Process loan applications and obtain reports and information from credit reporting agencies. Function as a Teller as needed. Accurately maintain and balance a cash drawer, checks, and money orders within established policy limits. Achieve personal and branch monthly goals. Follow regulatory and policy compliance requirements and Credit Union operations and security procedures. Financial Service Officers receive in-house training from our Learning & Development team as well as on-the-job training. Additional industry-related classes are available to enhance your knowledge and skills. If you are interested in growing your banking career and supporting the local community, we hope you'll consider joining us! Requirements Qualified candidates will have the highest level of ethical behavior and an Associate degree in Business, Economics, Banking, or equivalent financial services experience. A minimum of 2+ years of experience in customer service, including direct and indirect selling roles. A minimum of 2+ years in the financial industry with progressive responsibility is preferred. If you are bilingual in English and Spanish, we encourage you to apply. Must be bondable. Starting Pay Range: $24.00 - $27.73 per hour, depending on experience. Opportunities to earn monthly incentives. Schedule: Monday-Friday, business hours. Must be available to work rotating Saturday shifts. To show our appreciation to employees, we offer: Medical, Dental, and Vision Insurance Health Savings Account (HSA) Flexible Spending Accounts (FSA) Employer-paid Life Insurance Employer-paid Short-Term and Long-Term Disability Insurance 401(k) retirement plan with employer matching Generous paid time off, starting at 12 hours per month 10 paid holidays per year Employee Assistance Program Student loan paydown program Employee loan discount program Wellness incentives Why employees are proud to work here: We offer paid volunteer time We provide financial education for youth and adults We provide grants to teachers in the valley We offer scholarships for local high school seniors headed to college About Maps: Located in the heart of the beautiful Willamette Valley, Oregon, Maps Credit Union offers a wide variety of services to over 81,000 members at 11 branch locations and supports over 330 employees. More than anything else, we believe in lifelong learning-not only about money and finances but in all areas of life. Our focus on lifelong learning is a result of our proud history as an educators' credit union, dating back to our start in 1935. We passionately believe that the best way to navigate life's great adventure is to do it together. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Job Details Oregon City - Oregon City, OR $24.62 - $33.00 HourlyDescription This job posting will close on Thursday, October 23, 2025 Join our team Rivermark Community Credit Union and Advantis Credit Union officially merged in 2024, coming together for good as Rivermark Community Credit Union. Our united mission is to be the leader in fostering financial wellness for our members and the community across Oregon and SW Washington, including historically marginalized and underserved populations. Rivermark is committed to transforming lives and communities together. So, if you're looking for a career where meaningful work, inclusion, value, and recognition are paramount, then you belong here. Our commitment to inclusion Rivermark celebrates differences and fosters an environment where individuals can show up every day as their authentic selves. It's part of our fundamental commitment to a culture of belonging for our employees, members, and community partners. See what inclusion looks like at Rivermark, and learn more on our website. Position overview: Provides support to front-line employees and tier II complex trouble-shooting support for members. Interfaces with digital banking vendors to resolve issues, manage tickets, complete fix testing, and ensure staff and members are followed up with promptly. Minimizes risk to the credit union by appropriately decision block/lock rule actions and contacting members when security alerts are received. Serves as a champion for our digital banking solutions both internally and externally, participates in new feature release testing, and consistently captures the voice of the member to facilitate our member-centered design efforts. Plays a crucial role in bolstering the credit union's digital fluency and increasing the adoption of our digital solutions. Primary responsibilities: Responsible for delivering comprehensive support to staff for the Digital Banking platform and services delivered within. Ensures seamless assistance for members and proactively educates and promotes the utilization of available tools to enhance digital fluency and member service delivery. Takes ownership of interactions that require higher-level troubleshooting expertise. Effectively utilizes available resources and reporting to work with members to identify issues and capture necessary information to escalate to the appropriate vendor. Effectively prioritizes and oversees multiple open cases across multiple vendor ticketing systems. Works to expedite resolution and promptly responds to vendor inquiries. Vets proposed vendor solutions before providing members with resolution and adhering to established department SLAs. Escalates issues when vendor response quality is lacking, or vendor SLAs are not met. Handles inquiries related to BioCatch block/lock rules. Minimizes risk to the credit union by analyzing available reports, information, and system warnings and following procedures. Exercises sound judgment when reviewing high-risk transactions and platform or digital services access. Monitors specific real-time alerts and contacts members to ensure account security. Handles requests from other departments via the Digital Banking Service Incident Queue. Ensures prompt follow-up and closes the loop by providing thorough and prompt responses to the submitting employee. Solicits feedback and captures the voice of the member to facilitate digital banking optimization and our product roadmap. Participates in new product and service release testing and pilots to ensure final products and services are meeting our high-quality standards. Qualifications Must-haves: High school diploma/GED required. A minimum of two years of financial institution or technical support experience is required. Ability to provide advanced technical troubleshooting support with a deep understanding of digital applications, and the ability to stay up to date with quickly changing systems, software, and troubleshooting techniques. Must possess strong analytical, critical thinking, and problem-solving skills with the ability to analyze various data sources and systems to facilitate decision-making. Exercises sound judgment when authorizing high-risk transactions and requests. Comprehensive understanding of account takeover attacks and various types of scams, including phishing, social engineering, and malware attacks. Demonstrates exceptional attention to detail and the ability to identify account takeovers. Capable of clearly explaining the nature of scams and account takeovers to non-technical users, ensuring they comprehend the risks and are well-educated on best practices for protecting personal and account information. This includes the use of strong passwords, multi-factor authentication (MFA), security tokens, and alerts. Ability to skillfully and frequently display patience, empathy, and understanding in response to end-user/member and employee frustrations resulting in positive, calm, and supportive assistance. Ability to interact effectively and professionally in group and individual settings and develop positive internal working relationships. Strong written, verbal communication and interpersonal skills. Ability to apply solid judgment, initiative, and tact in communications with members and coworkers. Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, and correspondence. Able to maintain high levels of confidentiality. Strong organization, planning and prioritization skills. Successful at balancing responsibilities to ensure completion by deadlines. Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications. Flexibility to deal with unexpected events and occasionally attend meetings and events that may occur outside of regularly scheduled work hours. Hours are 9:15am-6:00pm, M-F, initial on-site training at Oregon City. This position is a hybrid work model. Bilingual Spanish speaking skills required. We offer a competitive benefits package designed to support your well-being and professional growth. Visit our Benefits page to learn more. Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.