Marco jobs - 126 jobs

As a Business Automation Consultant, you will work directly with clients to guide them through their digital transformation journey. Your focus will be on interviewing stakeholders across all levels of the organization, analyzing existing processes, identifying automation opportunities, and designing streamlined workflows. The ideal candidate will bring a strategic mindset, strong interpersonal skills, and deep experience with process automation, particularly with Microsoft Power Automate. ESSENTIAL FUNCTIONS: Conduct in-depth interviews with senior leadership, managers, and frontline employees to gain a comprehensive understanding of current processes, challenges, and automation potential. Analyze, document, and map existing workflows to identify inefficiencies and areas for improvement. Design new and enhanced workflows that leverage Microsoft Power Automate to drive efficiency, improve accuracy, and reduce manual efforts. Create strategic roadmaps and recommendations for process optimization and automation that align with clients' long-term business objectives. Serve as a trusted advisor to clients, providing expertise on digital transformation, change management, and the benefits of automation. Collaborate with technical teams, including Power Automate Engineers, to ensure seamless implementation and integration of automation solutions. Monitor and assess the impact of newly implemented workflows, gathering feedback to refine and optimize automation efforts continually. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. ESSENTIAL FUNCTIONS: Bachelor's degree in Business, Information Technology, or a related field; MBA or relevant advanced degree is a plus. 7+ years of experience in digital transformation, process improvement, or related roles, with a strong understanding of automation technologies and methodologies. REQUIRED SKILLS: Proven experience in business process analysis and design, with expertise in identifying and implementing automation solutions using Microsoft Power Automate or similar platforms. Excellent interviewing and communication skills, with the ability to engage effectively with stakeholders at all organizational levels. Strong documentation skills, with experience creating clear and actionable process maps, workflows, and project roadmaps. Strategic thinker with a deep understanding of change management principles and the ability to drive adoption of new processes and technologies. Microsoft certifications, particularly related to Power Platform or Process Automation, are a plus. Strong instructional design skills and familiarity with LMS platforms. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $107,701 - $172,322 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Contract Type: Part-Time, Ad Hoc Contract Length: 80 hours total We are seeking 1-2 experienced consultants to provide part-time, ad hoc support for a client's internal team working on data integration between Informatica and Sage 500 ERP. This fully remote engagement is ideal for professionals with hands-on experience in both platforms who can provide targeted technical assistance as integration needs arise. The contract is approximately 80 total hours, with flexible scheduling. Responsibilities: Provide on-demand technical support and consultation to the client's internal team. Guide and assist in project-based integration work involving Informatica and Sage 500 ERP. Help troubleshoot and resolve issues related to data extraction, transformation, and loading between systems. Collaborate with internal team members to clarify integration requirements and validate functionality. Offer best practices for optimizing data flows and managing connectivity between Informatica and Sage 500. Qualifications: 5+ years of experience with Informatica PowerCenter or similar ETL tools. Hands-on experience with Sage 500 ERP integration or support. Strong problem-solving skills and comfort working independently on short-term projects. Ability to advise and guide internal teams without requiring full-time involvement. Excellent communication and collaboration skills in remote environments. U.S.-based candidates only. No visa sponsorships or C2C arrangements accepted. U.S.-based candidates only. No visa sponsorships or C2C arrangements accepted.

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

Why Choose a Career with the AAA The Auto Club Group (ACG) You are great at providing excellent customer service, organized and have an analytical mind. You enjoy a position that will keep you busy, provides you with variety every day and allows you the opportunity to grow professionally. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees. Continue reading to see what our Emergency Roadside Service Field Representative opportunities are all about! A day-in-the-life of an ERS Field Representative - Must be able to commute to Milwaukee, WI. Our Field Representatives represent the interest of the Club within the contractor network, playing a critical role in the driving the adoption of AAA programs, facilitating performance across territories, and managing the overall satisfaction of members with ERS issues. ERS Field Reps travel across the network, visiting contractors to build relationships, discuss their performance, provide advice, and help contractors fulfill AAA programs that will enhance efficiency and increase member satisfaction. In this role, you will also have the opportunity to: Analyze metrics and determining where and when additional contractors are needed in a territory Screen and evaluate potential contractors; assessing and ensuring that facility requirements are met and a high quality of service will be provided Act in a consultant manner to represent the interests of the Club Facilitates filing and completion of all AAA contracts and requirements Orients new contractors with regard to AAA / ACG operations, procedures, performance metrics and compensation Coordinates training for employees of new contractors on procedures and member service expectations Enhances contractor business performance by conducting regular contractor visits to build relationships and reinforce AAA programs Monitors and reviews contractor Key Performance Indicators (KPIs) and ensures maintenance of automotive standards Manages costs per call, discussing potential reasons for high / low KPI scores and trends Develops and documents action plans to help contractors improve performance Adjusts contractor territories to optimize response times and coverage Manages contract renewal processes Provides recognitions for contractors exceeding goals and member expectations Resolves member complaints and claims received from member service representatives or other ACG staff Conducts investigations on high priority claims Conducts required mediation and arbitration necessary to ensure effective resolution Completes administrative duties related to providing elevated ERS assistance during emergency or challenging weather situations Files and maintaining relevant documentation pertaining to contractors Researches industry best practices, new developments and technologies Seeks opportunities to promote products and educate the public Coordinates contractor group meetings to gather feedback, discuss relevant issues or share best practices How we reward our employees: In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages: Annual salary starting between $56,014.00 and $74,600.00. Pay rate will be determined based on experience and may exceed starting rate. Fully paid training Medical, dental and vision benefits 401k with employer match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, rewards and much more We are looking for candidates who: Education Possess a High School Diploma or equivalent (GED) Experience Have 3 or more years of directly related automotive or customer service experience and past experience successfully coaching and developing others Have experience analyzing causes of problems based on financial statements and metrics, as well as, developing and recommending solutions Possess experience with communicating and advising facility owners, customers or members regarding standards, policies and procedures Experienced with resolving member/customer service issues Knowledge and Skills: Strong interpersonal and communication skills, including ability to build rapport and trust, understand different personalities and strengths in others, and modify approach accordingly. Complaint management, negotiation and conflict resolution skills. Ability to review a business situation and using financial data/metrics, develop strategies and implement plans to support a successful business model. Working knowledge of Microsoft applications (e.g. Word, Excel, PowerPoint) Automobile maintenance and operation Certifications / Licensure Valid state driver's license and excellent driving record without physical restrictions preventing driving during day or night hours or for extended periods of time Able to successfully pass DOT physical / certification process Preferred Qualifications Bachelor's degree in Business Administration, Accounting, Communications or a related field Technical training in automotive repair and previous experience in the automotive industry Work Environment Frequent travel required (up to 75% of work time) with exposure to road hazards and temperature extremes. Interested in learning more? Apply Today! #Appcast Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Job Title: Principal Medical Writer (Contract-to-Hire) Period: 07/28/2025 to 07/24/2026 Hours/Week: 40 hours (Overtime paid at time and a half) Rate: $65-75/hour Contract Type: W-2 only (U.S. work authorization required) Scope of Services Our client currently has an opportunity for a Principal Clinical Evaluation Reporting / Medical Writer (CER). The Medical Writer on our Regulatory Clinical Evaluation team provides technical and strategic writing expertise throughout the product development and life cycle process. Daily activities are related to authoring Clinical Evaluation Reporting documents for the Neuromodulation, CAHF and Vascular products. Experience in clinical study management and design, medical, or scientific writing, and/or quality engineering/risk management and strong written and verbal communication skills are needed. Role, Responsibilities & Deliverables Writes and contributes to Clinical Evaluation reporting deliverables including Clinical Evaluation Plans/Reports, PMS and PMCF Plans/Reports, SSCPs, Regulatory Responses and other related documentation. Evaluates and summarizes clinical evidence including data from sources such as clinical investigations, literature, post-market surveillance, risk, and post market clinical evaluations. Analyzes results in preparation for product applications and submissions. Collaborates with team members and stakeholders in planning for and supporting CER related projects and processes. Supports additional clinical, regulatory, quality and engineering related deliverable as assigned. Effectively communicates and collaborates with Sales and Marketing, R&D, Regulatory Affairs, Library Services, Product Performance Group (PPG), Quality Engineering, Clinical Affairs, Clinical Science, Risk Management and Medical Affairs in completing clinical evaluation project related deliverables. Maintains thorough knowledge of assigned products. Identifies appropriate sources of relevant data, interprets, evaluates and incorporates information from various sources including literature, clinical data, and medical references. Reviews IFUs, patient guides, Risk Management files, Clinical Evaluation Protocols, Clinical Evaluation Reports and Plans (CER/CEP), physician training materials, ensuring alignment of risk information. Involved in responses to complex queries such as those issued by notified bodies and stakeholders. Authors and contributes to necessary documents for regulatory submissions and communications, risk reviews and other processes such as regulatory inquiries. Ensures quality in all deliverables and documentation with attention to detail, consistency and integrity of data. Responsible for compliance with applicable corporate and divisional policies and procedures. Ensures compliance to applicable regulations and guidance's (ISO13485, ISO14155, ISO14791, MEDDEV 2.7.1, MDR, and EU and FDA guidance documents) and applicable Abbott SOPs and DOPs. Education & Experience Required Bachelor's Degree or an equivalent combination of education and work experience 6-8 years of medical writing experience in the medical or pharmaceutical industry or 8+ years general technical writing experience required Experience may include writing experience in a medical, pharmaceutical, medical device, clinical research, medical or research industry , or combination of these skills Preferred Biomedical, sciences, medicine or similar health related discipline preferred CER writing experience preferred Excellent written and verbal communication skills Experience with collaborative, cross-functional teams. Excellent analytical skills and ability to manage complex tasks and manage time effectively Proficient with Word, Excel, PowerPoint, Outlook, etc.

/OBJECTIVE The Service Coordinator is primarily responsible for providing exceptional customer service to our clients in an effort to ensure a high level of client satisfaction. The Service Coordinator is responsible for service schedules and technician allocation. They provide support by prioritizing incoming order requests, monitoring the work order board, coordinating installations, and ensuring order completion. ESSENTIAL FUNCTIONS ▪Manage all aspects of assigned dispatch board to ensure targeted service team utilization benchmarks and client project/service order target completion dates. ▪Answer client calls, emails, and correspondence in an appropriate and timely manner, and determine problem severity to establish priorities. Ensure prompt communications to clients (internal and external) on status information and estimated resolution times. ▪Proactively review and monitor the order board and email alerts to ensure timely and accurate client follow-up and resolution, proper process, and profitability. ▪Maintain assigned service team schedule, optimize change outcomes, and advise key stakeholders schedule status. ▪Provide support to Project Managers or Project Coordinators during development and implementation of project plans and timelines. ▪Prioritize and negotiate assignment of resources on project and professional service engagements. ▪Work closely with Service team for resource scheduling and to resolve disputed items or client concerns. ▪Work closely with Purchasing and Inside Sales teams to track product orders for installation. Regularly review open orders and follow up on outstanding items. ▪Develop and maintain relationships with internal and external clients. ▪Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪Perform other related duties as assigned. QUALIFICATIONS Education and Experience - An associate degree and 2 years of experience or equivalent experience. REQUIRED SKILLS 1.Proficiency with business collaboration tools such as MS Office applications and project management tools. 2.Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Must effectively listen to others. 3.Commitment - This is needed to see a project or task from start to finish. Must possess the ability to maintain the same energy and dedication throughout the project in an effort to learn, accomplish, and achieve despite difficulty, failure, and opposition. 4.Organization - Ability to use time, energy, and resources in an effective manner to achieve intended goals. 5.Relationships - Effective at building trust, finding common ground, having emotional empathy, and ultimately building good relationships with others. 6.Teamwork - The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome. 7.Time Management - Ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines. 8.Enthusiasm - Display excitement and a positive attitude towards work assignments, clients, and organization. 9.Flexibility - Adapt to changes in the work environment. Change approach or method to deal with difficult or unexpected situations while remaining calm. Have the ability to think quickly and articulate thoughts in an organized manner, even when unprepared. 10.Emotion Regulation - Ability to manage emotions, especially negative ones, to be able to think clearly and objectively, in turn to act accordingly. 11.Negotiation Skills - Ability to understand the other side's motivations with the goal to achieve a win-win resolution that is favorable, satisfies both sides, and maintains relationships for future interactions.

As a Microsoft Power Platform Engineer, you will play a pivotal role in delivering innovative solutions to customers within a dynamic technology service provider organization. Leveraging your expertise in Microsoft Power Apps, Power Automate, Power BI and Dataverse, you will design, develop, and implement scalable applications and automated workflows tailored to meet diverse business needs. You will collaborate closely with clients and internal teams to understand requirements, integrate data sources and ensure optimal performance and security of solutions. With a focus on customer success, you will provide technical support, troubleshoot issues and contribute to ongoing enhancements while adhering to best practices and governance standards. ESSENTIAL FUNCTIONS: Conduct in-depth interviews with senior leadership, managers, and frontline employees to gain a comprehensive understanding of current processes, challenges, and automation potential. Process mine, analyze, document, and map existing workflows to identify inefficiencies and areas for improvement. Design new and enhanced workflows that leverage Microsoft Power Automate to drive efficiency, improve accuracy, and reduce manual efforts. Build workflows to automate business processes. Integrate data from various sources using Power Platform connectors and Dataverse. Create custom connectors, APIs, and plugins for extending Power Platform capabilities. Develop data models and maintain data integrity within solutions. Identify, analyze, and resolve technical issues within Power Platform solutions. Provide support for application deployments and ensure system reliability. Configure security roles, user permissions, and access control in the Power Platform environment. Customize forms, views, and dashboards according to business needs. Document processes, solutions, and workflows clearly. Conduct unit and integration testing of Power Platform solutions. Stay updated with the latest features, updates, and best practices for Microsoft Power Platform. QUALIFICATIONS: Bachelor's degree in Computer Science, Information Technology or related field or equivalent experience. 4+ years of work experience with a strong portfolio of business processes that have been enhanced or automated using the Microsoft Power Platform. Relevant Microsoft certifications (e.g., Microsoft Certified: Power Platform Fundamentals) preferred. REQUIRED SKILLS: Expertise in integrating systems through RESTful APIs and handling JSON data structures. Strong understanding of database structures and experience working with relational databases. Excellent communication and interpersonal skills, with a proven track record of leading customer engagements and discovery sessions. Ability to work independently and manage multiple projects in a fast-paced environment. Familiarity with the entire Microsoft Power Platform, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. Experience in project management and agile methodologies. Knowledge of security best practices for process automation and data handling. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $73,006 - $113,159 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

The Microsoft Azure Architect is a senior technical expert responsible for designing, implementing, and optimizing advanced solutions on the Microsoft Azure platform. This client-facing role balances hands-on technical work, presales consulting, and internal innovation, driving both client success and Marco's product/service evolution. The Microsoft Azure Architect will collaborate with cross-functional teams to establish cloud strategy, ensure technical excellence, and deliver innovative solutions that align with Marco's business objectives. ESSENTIAL FUNCTIONS: Hands-On Technical Contributor (50%) - approximately 50% of time on client-facing technical projects as an individual contributor (subject to change based on Marco business needs). Architect, implement, and optimize complex client Microsoft Azure solutions across platform services (beyond simple IaaS / VMs), including PaaS, serverless, data, security, and integration services. Serve as a technical expert and individual contributor on client projects, ensuring best practices and high-quality deliverables. Troubleshoot, review, and enhance existing client Microsoft Azure deployments for performance, reliability, security, and cost efficiency. Lead migration and modernization initiatives for legacy client systems to Microsoft Azure. Develop and maintain Infrastructure as Code (IaC) using tools such as ARM, Bicep, or Terraform. Design and implement automation for deployment, monitoring, and management of client Microsoft Azure resources. Ensure compliance with security, governance, and regulatory requirements in client cloud environments. Presales Consulting (25%) - approximately 25% of time on presales consulting and architecture acting as a sales/solutions engineer (SE) to Marco clients and prospects (subject to change based on Marco business needs). Collaborate with the Marco sales organization and individual Marco sellers to understand client needs and propose tailored Microsoft Azure solutions. Lead technical discovery sessions, solution presentations, and proof-of-concept engagements with clients and prospects. Provide technical expertise and guidance during the sales cycle, including RFP responses and solution architecture documentation. Develop and present technical proposals, statements of work, and project plans. Attend demand generation events, speaking engagements, and other Marco-sponsored events. Attend in-person and virtual meetings with clients and prospects. Collaborate with other sales engineers within Marco to provide expert-level guidance and knowledge transfer. Educate sellers in high-level Microsoft Azure topics to help enable increased sales. Innovation & Product Development (25%) - approximately 25% of time on innovation and product/service development (subject to change based on Marco business needs). Work with the Marco Innovation Team to drive internal initiatives to create new products, services, and accelerators leveraging Microsoft Azure technologies. Research emerging Microsoft Azure features and trends, recommending adoption strategies for Marco and its clients. Mentor and collaborate with internal teams to foster innovation and technical excellence. Contribute to the development of best practices, standards, and reusable frameworks for cloud solutions. Participate in recurring Technology Practice Group (TPG) meetings to facilitate the dissemination of important Microsoft Azure updates and best-practices throughout Marco's technical teams. QUALIFICATIONS: Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; Master's degree preferred. Minimum 8-10 years of hands-on experience architecting and implementing advanced solutions on Microsoft Azure. Experience leading cloud migration, modernization, and automation projects. Prior experience in a consulting or presales technical role is highly desirable. Microsoft Certified: Azure Solutions Architect Expert required. Additional certifications such as Azure DevOps Engineer, Azure Security Engineer, Microsoft 365 Enterprise Administrator Expert, or other Microsoft Azure certifications are preferred. REQUIRED SKILLS: Superior communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Excellent writing skills including experience capturing, documenting and illustrating complex functional and technical requirements. Excellent client relationship management skills with the ability to communicate effectively with stakeholders at all levels. Strong IT infrastructure, hardware, software, and networking knowledge. Strong problem-solving skills with a focus on delivering high-quality service solutions. Deep expertise in Microsoft Azure Platform services (App Services, Functions, Logic Apps, Data Services, Security, Networking, DevOps, AI/ML, etc.). Advanced proficiency with automation, Infrastructure as Code (ARM, Bicep, Terraform), and DevOps practices (CI/CD pipelines, GitHub Actions, Azure DevOps). Strong understanding of cloud security, compliance, and governance frameworks (NIST, CIS, GDPR, HIPAA). Experience with hybrid and multi-cloud architectures and integration with on-premises systems. Proficiency with scripting and automation languages (PowerShell, Python). Strong problem-solving skills and ability to deal with frequent change, delays, or unexpected events. Excellent organizational and time/task management skills; self-starter with the ability to perform with little or no supervision. Demonstrates attention to detail, accuracy, and thoroughness; looks for ways to improve and promote quality. Ability to mentor and coach junior staff and foster a culture of continuous learning and innovation. Familiarity with project management methodologies. Cost Conscious - Conserve organizational resources. Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI Pay Range: $124,452 - $205,346 annually + 15% annual incentive target The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

*This position is able to work remotely with expectations of traveling to the Michigan headquarters (at least twice a year) for leadership meetings and any other additional meetings required by leadership. Talent Acquisition Manager, Sales - The Auto Club Group What you will do: The Manager, Talent Acquisition (TA) leads a high-impact recruiting function responsible for driving strategic, scalable talent acquisition initiatives that directly support ACG's enterprise-wide growth and workforce objectives. This role provides leadership across multiple client groups and recruitment teams, acting as a key partner to senior business leaders and HR stakeholders to shape and execute talent strategies that anticipate future business needs. With a strong focus on performance enablement, operational excellence, and continuous innovation, the Manager, TA is accountable for building a culture of accountability, engagement, and data-driven decision-making within the Talent Acquisition team. The role also plays a critical part in designing and enhancing ACG's TA infrastructure to support quality, speed, diversity, and compliance in hiring outcomes. Key Responsibilities: Team Leadership & Development: Provide strategic direction to a team of recruiters and Associate Managers, fostering a culture of high performance, accountability, and engagement. Drive team development through coaching, performance management, and career growth opportunities. Strategic Talent Acquisition Execution: Translate business priorities into recruiting strategies that balance quality, speed, and scalability. Oversee end-to-end hiring operations across multiple client groups, ensuring consistent delivery of high-quality talent and alignment with workforce planning objectives. Stakeholder Partnership & Influence: Act as a strategic talent advisor to senior business and HR leaders, aligning recruitment efforts with organizational goals. Build strong cross-functional partnerships to drive unified, enterprise-wide talent initiatives. Operational Excellence, Projects & Initiatives: Lead complex recruiting projects and key talent initiatives that enhance process effectiveness, diversity hiring, candidate experience, and scalability. Monitor recruiting performance through KPIs and data insights, driving continuous improvement and innovation. TA Infrastructure, Programs & Compliance: Collaborate with TA leadership to evolve infrastructure and implement programs such as employer branding, technology enhancements, and hiring capability building. Ensure compliance with internal policies and legal regulations related to selection, hiring, and data governance. Maintain deep industry knowledge. Enhance competencies and experience necessary to continue professional development in this field. Supervisory Responsibilities: Select, hire, train, develop, counsel and discipline assigned staff in accordance with corporate and Human Resource policies and procedures. Manage a team of supervisory, professional, and clerical staff responsible for talent acquisition and recruiting activities. How you will benefit: A competitive annual salary between $125,000 - $145,000 with annual bonus potential based on performance ACG offers excellent and comprehensive benefits packages, including: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): High school diploma or equivalent Experience: 6+ years of progressive recruiting experience, including full-cycle talent acquisition across a range of roles and functions. 3+ years of leadership experience focused on managing and developing consultative recruiting teams, with a proven ability to drive performance, engagement, and professional growth. Demonstrated success in building strong partnerships with business leaders and HR Centers of Excellence (COEs) to deliver on strategic talent acquisition initiatives and workforce planning goals. Knowledge of: EEO Guidelines State and Federal selection and hiring regulations Statistical methods and analysis and recruitment analytics Applicant Tracking Systems (ATS) Skills: Strong people management skills, with the ability to effectively lead both individual contributors and people managers within a high-performance team environment. Skilled in leveraging recruiting technology, tools, and analytics to enhance the candidate and hiring manager experience, drive process improvements, and influence data-driven decision-making across the TA function. Coach team members on how to effectively develop their candidate management skills and identify opportunities for improvement across the team Exceptional organizational skills, comfortable with a high level of detail yet mindful of the bigger picture Excellent communications skills, both written and verbal, and can create and present information in a well thought out story Lead through change and champion change management Quickly pivot focus based on business needs and continue to deliver results Identify and resolve issues independently, will take initiative and be accountable Management ability to include: Workforce management & employee development Budget preparation Policy development and implementation Coordinating, facilitating and leading mid-to-large size projects Preferred Qualifications Education: Bachelor's degree or equivalent in Business Administration, Human Resources Management or related field Experience: Led mid to large-sized recruiting team Workday ATS experience Workday Reporting experience HR Certifications; SHRM-CP, PHR Background within sales recruitment and leadership P&C and/or Life Insurance industry experience Work Environment Up to 25% travel to any of our headquarter offices. This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

***This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.*** Auto Physical Damage Specialist (Direct Repair Unit)- The Auto Club Group Reports to: Claim Manager II What you will do: (Primary Duties & Responsibilities) The Auto Club Group is seeking a Direct Repair Claim Specialist to work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims. In this position, you will have the opportunity to: Claim handling responsibilities will include the following: reviewing assigned claims, contacting the insured and other affected parties, setting expectations for the remainder of the claim process, and initiating documentation in the claim handling system. Complete complex coverage analysis. Ensure all possible policyholder benefits are identified. Create additional sub-claims if needed. Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential. Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim. Evaluate the financial value of the loss. Approve payments for the appropriate parties accordingly. Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit). Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system. Utilize strong negotiating skills. Employees assigned to Auto Physical Damage (“APD”) claim unit will handle complex claims involving settling Total Losses, inspecting vehicles and preparing estimates of damage. If in the DRS Examiner role, manage Direct Repair Shops for compliance with our program. Additional responsibilities may include the following: determining cause of damage, establishing liability, and identifying subrogation potential. Monitor repairs and approve car rental expense. Oversee APD Litigation cases. Manage the litigation process including attorney and budget management, participation in mediation activities and determining the appropriate settlement position. May assist Claim Manager with file reviews and training. How you will benefit. You will earn a competitive salary of $67,000-$87,000 with annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:401k MatchMedicalDentalVisionPTOPaid HolidaysTuition Reimbursement II. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience In states where an Adjuster's license is required, the candidate must be eligible to acquire a State Adjuster's license within 90 days of hire and maintain as specified for appropriate states. Must have a valid State Driver's License Experience: Three years of experience or equivalent training in the following: negotiation of claim settlements securing and evaluating evidence preparing manual and electronic estimates subrogation claims resolving coverage questions taking statements establishing clear evaluation and resolution plans for claims Knowledge and Skills: Advanced knowledge of: Essential Insurance Act (Michigan) Fair Trade Practices Act as it relates to claims subrogation procedures and processes intercompany arbitration handling simple litigation Negligence Law No-Fault Law collision repair techniques Ability to: handle claims to the line Claim Handling Standards follow and apply ACG Claim policies, procedures and guidelines work within assigned ACG Claim systems including basic PC software perform basic claim file review and investigations demonstrate effective communication skills (verbal and written) demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns analyze and solve problems while demonstrating sound decision making skills prioritize claim related functions process time sensitive data and information from multiple sources manage time, organize and plan work load and responsibilities safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc. research analyze and interpret subrogation laws in various states travel outside of assigned territory which may involve overnight stay relocate, work evenings or weekends III. Preferred Qualifications Education: Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, Associate in Management or equivalent CPCU coursework or designation I-Car ProLevel training CCC training Xactware Training IV. Work Environment This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Important Note: THE ABOVE STATEMENTS DESCRIBE THE PRINCIPAL AND ESSENTIAL FUNCTIONS, BUT NOT ALL FUNCTIONS THAT MAY BE INHERENT IN THE JOB. THIS JOB REQUIRES THE ABILITY TO PERFORM DUTIES CONTAINED IN THE FOR THIS POSITION, INCLUDING, BUT NOT LIMITED TO, THE ABOVE REQUIREMENTS. REASONABLE ACCOMMODATIONS WILL BE MADE FOR OTHERWISE QUALIFIED APPLICANTS, AS NEEDED, TO ENABLE THEM TO FULFILL THESE REQUIREMENTS. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources. ESSENTIAL FUNCTIONS: Respond to client calls, client emails, system alerts and other correspondence in an appropriate and timely manner. Participate as a primary resource within the inbound calling contact center for Managed IT clients. Determine problem severity, establish priorities, and assign service request to the appropriate resource. Accurately and promptly log client problem information and create a service request. Provide prompt communications to clients (internal and external) on detailed status information and estimated resolution times for issues. Remediate support requests for move/add/change type work. Troubleshooting and remediate support requests for basic and intermediate break/fix type work. Verify systems and applications functionality to identify proper resources to assign for resolution. Verify and maintain client contact and database information. Participate in best practices and follow operations procedures to create efficiencies. Accurately maintain and comply with documentation and administrative procedures in a timely basis to include time entry process. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the employee handbook. EDUCATION AND EXPERIENCE: High School diploma and two years of relevant experience or an Associate's degree; or equivalent combination of education and experience. Previous IT experience preferred. REQUIRED SKILLS: Proficiency with business collaboration tools including MS Office applications, Outlook and company specific programs. Solid customer service abilities including telephone skills. Excellent verbal and written communication with internal and external clients. Excellent organizational and time/task management skills with the ability to prioritize tasks and work within a defined timeline and to operate with changing priorities. Ability to gather and analyze information. Performs work with accuracy and thoroughness. Excellent follow through to see tasks through completion. Function collaboratively as part of a fast-paced, client orientated team. Pay Range: $19.94 - $29.92 hourly + bonus The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Job Title: Document Specialist Period: 10/07/2024 to 04/30/2025 - Possibility of extension Hours/Week: 40 hours - Hours over 40 will be paid at time and a half Rate: $20/hour Contract Type: W-2 only, Temp to hire potential Scope of Services: The Document Specialist will be responsible for ensuring the accuracy and integrity of various documents, including US Customs declarations. This role requires auditing documents for accuracy, tracking down missing or incomplete documentation, and communicating with internal and external stakeholders as needed. The Document Specialist must be able to work independently after training and identify and report any errors, issues, or inconsistencies in the documents they review. Key responsibilities include auditing and ensuring data accuracy in a timely manner, collaborating with other team members to resolve issues, and maintaining an organized filing system. Proficiency in Microsoft Excel, Word, and snipping tools is required, and prior experience with SAP and auditing is preferred but not required. Familiarity with US imports, including Harmonized Tariff Schedule of the United States (HTSUS) codes and country of origin documentation, is advantageous but not essential. Role, Responsibilities, and Deliverables: Document Preparation and Editing: Review, prepare, and edit documents, ensuring accuracy and adherence to company standards. File Maintenance and Organization: Maintain a comprehensive filing system for documents, using numerical, alphabetical, and chronological filing systems. Document Assembly and Compilation: Compile necessary documents for internal and external use, ensuring that all information is complete and accurate. Audit and Review: Conduct thorough audits of documentation, including US Customs declarations, to ensure data integrity and compliance. Issue Reporting and Resolution: Identify discrepancies or issues in documentation and work with internal or external parties to resolve them promptly. Compliance and Legal Standards: Ensure that all documentation adheres to relevant regulatory requirements and company policies. Collaboration and Communication: Collaborate with other departments to gather required documentation and information. Process Improvement: Identify areas for improvement in the documentation process and suggest solutions to enhance accuracy and efficiency. Training: Assist in training new employees on documentation processes and procedures. Experience & Education: Education: High school diploma or equivalent; further education or certification in documentation management is advantageous. Experience: 0-3 years of experience in documentation management, auditing, or filing systems. Technical Proficiency: Strong knowledge of Microsoft Office Suite (Excel, Word) and familiarity with document management systems. SAP Knowledge: Previous experience with SAP is a plus but not mandatory. Attention to Detail: Ability to meticulously audit documents, identify inconsistencies, and ensure accuracy. Communication: Excellent written and verbal communication skills to ensure clarity in all interactions. Organizational Skills: Strong ability to manage multiple tasks efficiently and maintain organized filing systems. Problem-Solving: Ability to troubleshoot issues related to document management and suggest improvements. Confidentiality: Demonstrated ability to handle sensitive information with care and discretion. Preferred Qualifications: Certification in Documentation Management: Preferred but not required. Knowledge of Compliance Standards: Familiarity with industry-specific compliance standards and regulatory requirements is a plus. Industry Experience: Experience in healthcare, legal, or similar industries may be preferred depending on the company's specific needs.

The Sales Enablement Specialist is responsible for designing and delivering scalable learning programs that enhance seller readiness, accelerate onboarding, and support ongoing skill development. This role oversees the structure and content of enablement tracks aligned to each stage of the sales funnel, ensuring sales teams are equipped with the tools, knowledge, and training needed to achieve performance goals. In close partnership with Sales Operations, Product Marketing, and Go-to-Market leadership, the Enablement Program Manager transforms strategic initiatives into impactful, repeatable learning experiences that drive sales effectiveness. ESSENTIAL FUNCTIONS: Develop and lead comprehensive onboarding programs tailored to sales roles and segments, ensuring new hires ramp quickly and effectively. Design and implement structured enablement pathways focused on product knowledge, objection handling, and execution of sales plays. Maintain a strategic content calendar that aligns with product launches, sales initiatives, and tool rollouts to ensure timely readiness. Facilitate engaging training experiences through live sessions, on-demand modules, certifications, and interactive workshops. Collaborate with the Sales Enablement Lead to assess performance metrics and identify skill gaps, driving targeted coaching interventions. Manage the Learning Management System (LMS) including course setup, user tracking, and performance reporting to measure enablement impact. Translate business strategies into actionable enablement programs, incorporating reinforcement plans to drive long-term behavior change. Continuously improve training programs by gathering feedback from sales reps and District Sales Managers (DSMs), ensuring relevance and effectiveness. Attend required company and departmental meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelors Degree in one of the following: Business Administration, Marketing, Communications 3-5 years of experience in Sales Enablement, Sales Training or GTM Program Management PMP, Agile or other project certifications preferred. REQUIRED SKILLS: Strong instructional design skills and familiarity with LMS platforms Excellent project management skills and attention to detail Understanding B2B sales cycles and role of enablement in revenue acceleration Strong collaboration and communication skills Experience working with sales leaders, and sales technology stacks. Pay Range: $67,287 - $104,295 annually The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

The AV Technician II is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will be responsible for the installation, maintenance and troubleshooting of AV systems within client buildings. This role involves working with low voltage cabling, racking equipment and AV components to deliver high-quality installation services. You will assist the Lead Technician and may also supervise a crew of up to two people to ensure projects are completed efficiently and safely. ESSENTIAL FUNCTIONS: Run new low voltage cable in new or existing client buildings. Terminate, test and troubleshoot low voltage cabling. Install and assemble racking equipment and AV components. Assist a Lead Tech in installation of projects which may include managing time and tasks of a Tech 1 or subcontractors. Troubleshoot basic AV or Video Surveillance systems and applications to identify and correct malfunctions and other operational problems. Escalate issues beyond established skill set. Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment. Ability to perform job duties independently. Represent Marco in a professional manner at all times. Perform work in a safe manner including but not limited to loading/unloading vehicles, lifting equipment, climbing, etc. to protect yourself and your coworkers. Use good judgment and give constant attention to the work being done. Maintain Marco vehicle and parts inventory. Accurately maintain documentation and comply with service administrative procedures in a timely basis to include pick tickets, collecting client signatures and time entry. Attend required company and departmental meetings. Lead a crew of up to 2 people as needed to complete assigned projects. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: An associate degree and two years of relevant experience; or equivalent combination of education and experience. Current CTS certificate or working towards obtaining within 1 year from hire or transfer. QSC Level 1. Registered unlicensed Power Limited Technician (if state required) working toward (PLT). Valid Driver's License, proof of personal insurance, and an acceptable driving record. REQUIRED SKILLS: Proficiency with business collaboration tools such as MS Office applications and Visio. Communication - Must possess strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - See that a project or task is completed from start to finish. Demonstrate thoroughness and commitment. Initiative - Must possess the ability to be a self-starter and take initiative. Work to identify and resolve problems in a timely manner however if you can't resolve it yourself, use resources to find someone who can. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Teamwork - Contribute to a positive team spirit by working with others on a combined task. Make contributions to the task and share the responsibility of the outcome. Exhibit objectivity and openness to others' views and welcome feedback. Time Management - Must possess the ability to prioritize several tasks and keep them running simultaneously (multitasking). Be able to recognize and respond to changing priorities in order to meet deadlines. Completion of online courses including Crestron 101, Toolbox, and Digital Media preferred. Pay Range: $24.98 - $38.72 hourly + bonus opportunities The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at *************************

Job Title: Manufacturing Process Engineer II Period: 06/02/2025 to 06/01/2026 (Possibility of extension) Hours/Week: 40 hours Rate: $30-$35/hour (Hours over 40 will be paid at Time and a Half) Contract Type: W-2 Job Description Provides support to the Manufacturing and product development organization to facilitate efficient operations within the production area, to optimize new and existing processes, and to ensure that production goals are met. Monitors and develops performance of equipment, machines and tools and corrects equipment problems or process parameters that produce non-conforming products, low yields or product quality issues. Interfaces with Quality and Research and Development organizations to integrate new products or processes into the existing and new manufacturing areas. Core Job Responsibilities Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Initiates and completes technical activities leading to new or improved products or process, for current programs, next generation programs and to meet strategic goals and objectives of the company. Prepares reports, publishes, and makes presentations to communicate findings.; Analyzes and solves problems from basic engineering principles, theories and concepts through to a wide range of complex and advanced problems which require novel and new innovative approaches or a major breakthrough in technology.; Understands engineering principles theories, concepts, practices and techniques. Develops knowledge in a field to become a recognized leader or authority in an area of specialization and applies this knowledge in leadership roles in the company.; Incorporates business policies and procedures into task completion. Understands the business needs of the company, and has knowledge of the customer needs of our business. Understands the business cycle and foresight of emerging technologies trends.; Cultivates internal and external network of resources to complete tasks. Serves has a resource in the selection orientation and training of new engineers and employees. May lead a project team, determining goals and objectives for the projects. Mentors employees by sharing technical expertise and providing feedback and guidance.; Interacts cross functionally and with internal and external customers. Serves as a consultant for engineering or scientific interpretations and advice on significant matters. Acts as a spokesperson to customers on business unit current and future capabilities. (Supervision Received) Work is closely supervised. Follows specific, detailed instructions Position Accountability / Scope (Influence/Leadership) Begins developing a network of internal resources to facilitate completion of tasks. Individual influence is typically exerted at the peer level.; (Planning/Organization) Completes daily work to meet established schedule with guidance from supervisor on prioritization of tasks.; (Decision Making/Impact) May exercise authority within pre-established limits and approval. Failure to achieve results can normally be overcome without serious effect on schedules and programs. Minimum Education: Bachelor's degree plus 2-5+ years of related work experience with a basic understanding of specified functional area, or an equivalent combination of education and work experience. Minimum Experience / Training Required: (Technical/Business Knowledge (Job Skills)) Basic technical knowledge of concepts, practices and procedures. Limited understanding of business unit/group function. Will perform this job in a quality system environment. Failure to adequately perform tasks can result in noncompliance with governmental regulations.; (Cognitive Skills) Learns to use professional concepts and company policies and procedures to solve routine problems. Works on problems of limited scope. Minimal independent decision making.

Job Title: Customer Care Center Trainer Duration: 1-Year Contract (Temp-to-Hire) Pay Rate: $29.00 - $40.00/hr (W2 only) Work Authorization: Must be authorized to work in the U.S. - No C2C or sponsorship Position Overview We are seeking an experienced Customer Care Center Trainer to deliver engaging in-person, virtual, and e-learning training to both new hires and existing staff within the Customer Care Center (CCC). This role supports the growth and development of Customer Care Center Management, Operations Support, and Customer Service Representatives by delivering training on call management skills, business processes, technology enhancements, customer information systems (CIS/DIS), and regulatory procedures. The Trainer will be responsible for evaluating trainee readiness, providing coaching, and ensuring a smooth transition from training to production. This is a dynamic role for someone passionate about instructional excellence, employee development, and fostering a culture of continuous learning. Key Responsibilities Deliver structured training programs for Customer Care Center staff across multiple formats (classroom, virtual, e-learning). Provide onboarding training for new hires and ongoing training for existing staff, ensuring alignment with business processes and standards. Monitor, track, and report trainee performance, including test scores, attendance, and behavioral observations. Conduct one-on-one coaching sessions, assessments, and on-the-job training activities. Collaborate with management, Quality Assurance, and Operations Support teams to identify training needs and implement solutions. Maintain accurate training records for all CCC employees. Continuously improve training programs using participant feedback and performance metrics. Support the development of job aids, call scripts, and process documentation. Manage classroom engagement, address distractions, and resolve technical issues during training sessions. Participate in training needs analysis to address performance gaps. Required Qualifications High School Diploma or equivalent. Minimum 3 years of training or facilitation experience. Strong verbal, written, and interpersonal communication skills. Proficiency with Microsoft Office Suite (PowerPoint, Excel, Word) and Teams. Knowledge of adult learning and behavior change methods. Ability to prioritize, multitask, and meet deadlines in a fast-paced environment. Strong problem-solving skills with the ability to recommend and implement training solutions. Ability to travel as needed. Preferred Qualifications Bachelor's degree in Communications or related field. Course design and development experience. Familiarity with e-learning software such as Adobe Captivate. Professional training certification.

The Network Escalation Engineer is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction. You will provide remote technical support, troubleshooting, and administration to Marco clients focused on the technology category of network infrastructure. ESSENTIAL FUNCTIONS: Provide technical support, remote help desk services, and consultative recommendations to billable and non-billable Marco clients focused on the following networking technologies: firewalls; routers; switches; access points. Troubleshoot networks to correct malfunctions and other operational problems. Act as a mentor and technical support advisor for team by assisting with escalated issues. Provide troubleshooting, coaching, and training for team members to enhance their ability to handle similar situations in the future. Perform network maintenance tasks such as firmware and code upgrades, as well as reconfigurations of network devices to align with best practices. Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network. Accurately maintain documentation and comply with service administrative procedures, ticket updates, time entries and timesheets. Perform network assessments. Make recommendations on the configurations of network management software and the software platforms administered through the managed services NOC. Stay up to date with relevant state-of-the-art technology, equipment, and/or systems. Function collaboratively as part of a fast-paced, client-oriented team. Maintain support desk expectations of time entry details and communication standards. Participate after hours work as required. Attend required company and department meetings. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelor's degree and four years of relevant experience; or equivalent combination of education and experience. Previous MSP experience preferred. Current high level industry recognized certifications including one or more of the following: CCNA, CCNP. REQUIRED SKILLS: Solid understanding of network technologies and the OSI model. Proven experience in effective network troubleshooting. Proficiency with network diagnostic, management, and diagram tools. Communication - Must possess strong communication skills in working with technical and non-technical people, and the ability to develop and maintain collaborative relations among all levels of an organization. Commitment - This is needed to see a project or task from start to finish. Showing that you are a hard worker and committed to your job and improving yourself shows you can take something on and finish it. Initiative - Being able to demonstrate that you can handle problems on your own and deal with them. Not waiting to be told what to do when you see a problem. If you can't solve it yourself, go find someone who can. Confidence - When you are assured of your own ability, it shows. You may however need assistance for the tough situations that can arise. Teamwork - The ability to work with others on a combined task, make contributions to the task, and share the responsibility of the outcome. Time Management - Your ability to prioritize several tasks and keep them running simultaneously (multitasking). Also being able to recognize and respond to changing priorities in order to meet deadlines. Enthusiasm - You need to be able to motivate yourself. Flexibility - Adapt to changes in the work environment. Change approach or method to best fit the situation. Pay Range: $38.08 - $59.03 hourly The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Job Title: Application Engineer The Application Engineer is responsible for providing technical expertise, solutions, and supporting the development and integration of mechanical solutions tailored to customer needs. This role involves working closely with customers, sales teams, and engineering teams to ensure successful implementation and integration of products. The position requires a combination of technical knowledge, problem-solving skills, and excellent communication abilities. Key Responsibilities * Assist in designing and developing rotating system products and systems tailored to customer requirements. * Provide technical recommendations and ensure compatibility with existing systems. * Collaborate with customers to understand their technical needs and propose suitable solutions. * Troubleshoot and resolve issues related to product performance or integration. * Manage application projects, ensuring timelines and budgets are met. * Coordinate between internal teams and external stakeholders to align goals. * Create and maintain technical documentation, including manuals, product specifications, and user guides. * Provide input for technical proposals and reports. * Conduct tests to ensure the proper functioning of electrical systems. * Validate designs to ensure compliance with industry standards and regulations. * Assist the sales team in product demonstrations and presentations. * Provide technical training to customers and sales personnel. * Stay updated on industry trends, new technologies, and competitor products. * Suggest product improvements based on market feedback. Qualifications and Skills * Education: Bachelor's degree in Mechanical Engineering or related field. * Experience: * 2+ years of experience in mechanical engineering or applications engineering (entry-level may be acceptable depending on the organization). * Proficiency in CAD software (e.g., SolidWorks, AutoCAD). * Strong understanding of mechanical systems, thermodynamics, materials science, and manufacturing processes. * Excellent problem-solving and analytical skills. * Strong communication and interpersonal skills. * Ability to manage multiple projects and meet deadlines. * Experience in a customer-facing technical role. * Familiarity with ERP systems and technical sales tools. * Knowledge of industry standards (ASME, ISO, etc.). * Fundamental knowledge of rotating equipment, shop repair practices, including fabrication, preferred.

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.