Night Auditor
Night auditor job at The Marcus Corporation
Night Auditor
Create memorable experiences for our guests as a Night Auditor at the Lincoln Marriott Cornhusker Hotel. We only hire those who are at the top of their game and specialize in the details! Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired! Our teams deliver magic, day in and day out.
Come be a part of history at this Nebraska Landmark! Part of Milwaukee based Marcus Hotels & Resorts, the Lincoln Marriott Cornhusker Hotel in downtown Lincoln has been serving Nebraska's capital city for nearly 90 years and has evolved as the benchmark for hospitality.
What will you be doing?
1. Prepare daily restaurant revenue report data by auditing Micros tapes/ journals to breakdown revenue, covers, and servers fees, tips paid out and settlements by tape and cashier.
2. Run audit reports/ journals from the Front office mainframe, the micros computer, and Credit Card system.
3. Make corrections and adjustments and handle all computer problems that might occur throughout shift.
Input on the PC revenue/ expenses/ allowances to generate the daily reports such as the Guest Ledger summer and Daily restaurant summary.
4. Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
5. Greet and welcome guests, respond to guest requests and needs and answer any questions, providing accurate and appropriate information to guests and customers.
6. Remain calm and alert, especially during emergency and/or heavy hotel activity.
7. Promptly answer telephone in a professional and clear manner. Input all information into computers to communicate guest requests and complaints.
8. Represent the hotel with professionalism and decorum.
9. Follow all Marcus Hotels and Resorts policies and procedures, Marriott Standards, and Information Protection procedures.
10. Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
What you will bring to the role?
· Knowledge of accounting operations.
· Basic mathematical skills and ability to operate a 10- key by touch.
· Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
· Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language.
· Hearing and visual ability to observe and detect signs of emergency situations.
· High school diploma or equivalent required, prior hospitality experience preferred.
· Cash handling experience preferred.
· Ability to produce high quality accurate work consistently and on time and balance work daily totals of hotel.
· Microsoft Office Experience, Excel is highly preferred.
What is in it for you?
· Free well-balanced meal per shift
· Discounts on room rates, dining, golfing, skiing, and spa at Marcus Hotels & Resorts and Marriott worldwide locations
· Free parking
· "Two for one" movie theater coupons at Marcus Theatres
· Career growth opportunities with ability to transfer between properties
· Paid vacation days, annual wage increases, and additional benefits including medical, dental, and vision insurance, employee assistance program, and retirement benefits, recognition programs, and unlimited employee referral bonus
About Marcus Hotels & Resorts
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.
Additional Information
Night Auditor - PT
Night auditor job at The Marcus Corporation
Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We're searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us. As a Part Time Night Auditor at Timber Ridge Lodge & Waterpark, you will provide efficient, courteous and quality service to guests during this third shift position, in addition to driving timely reporting of resort revenues and settlements while ensuring records and databases stay accurate and up to date.
Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest. Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that's soaked in memories. Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.
What will you be doing?
* Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
* Responsible for a working knowledge of the property management system (SMS Host) and all point of sales systems (SMS POS and SMS Touch).
* Post and verify that room, tax and resort fee have been run on all occupied rooms; check and balance all food and beverage systems.
* Receives and resolves guest's complaints and provides information within scope of authority.
* Completes shift checklist.
* Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
* Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
* Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
* Perform other duties as assigned.
What do you bring to the role?
* High School or equivalent.
* 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
* Able to work independently, has good judgment, problem solving, and decision-making skills. Organization and time management skills.
* Service oriented.
* Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
* Able to guide, direct, and motivate others.
* Must have basic to advanced knowledge of Microsoft Excel, word, and Outlook programs.
* Quick learner in a fast paced environment.
What's in it for you?
* A free, well-balanced meal every shift
* Discounted gym membership
* Room discounts at Marcus Hotels & Resorts
* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
* Free parking
* "Two for one" movie theater coupons at Marcus Theatres
* Ability to grow your career and transfer from one property to another
* Early wage access
* Paid time off
* Flexible scheduling
* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
* And more!
About us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Timber Ridge Lodge & Waterpark is an equal opportunity employer.
Additional Information
Night Auditor
Cincinnati, OH jobs
Part Time Night Auditor
NOTE: This is a part time Night Audit. Shift is generally Wed, Thurs & Fri - 11pm - 7am
Our Culture:
We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.
Job Description:
Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.
The job is simple:
Focus on ways to promote and engage in internal growth programs.
Continuously exemplify and live by our Culture.
Meet/exceed our company goals and three metrics.
Complete all required training
Be able to work independently and serve as key role for overnight hotel support
Adhere to all standard operating procedures and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Balance the day's business in a neat, orderly, and timely fashion
Be able to work all night, and also be available for other shifts at front desk when necessary
Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems
Can complete all tasks described on the relevant shift check list
Check credit of guest accounts daily and follow up if action is required
Must have knowledge of surrounding area
Keep cash drawer secure and in balance throughout the shift
Sell and upsell rooms to walk-in guests and phone reservations
Have general knowledge of housekeeping
Necessary Skills:
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for safety and security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Able to report to scheduled shifts
Able to communicate effectively in writing, verbally, and in person
Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
Is organized, honest, and works well with others
Maintain a clean and attractive work area, uniform, and person
Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can perform work for 8 hours and work in a restrictive space/environment
Must have eyesight enabling vision both near and far
Must be able to use/lift arms for up to 8 hours
Must be able to work over night independently
Must be able to handle pressure situations appropriately
Have finger dexterity for operating equipment such as computer PMS
Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write effectively to communicate shift and guest needs
Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.
Vision Hospitality Group LLC, offers the following benefits:
Paid Time Off
Optional Health, Wellness and Care benefits
Health Reimbursement Program
Flexible Spending Account
Stay Discounts
Optional Company paid Life Insurance
401(k) and 401(k) matching
Employee Assistance Program
Several Voluntary and Supplemental Insurance Options
Select Paid Holidays and One Personal Floating Holiday
Loyalty Incentives and Other Unique Incentive Programs
Night Auditor
Matteson, IL jobs
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career.
Kana Hotel Group is proud to offer the following benefits:
Medical
Vision
Dental
401K
Immediate Pay- earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long term/short term disability
Life insurance
Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean• Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock• Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience• High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Auto-ApplyNight Auditor - Embassy Suites by Hilton Austin Downtown South Congress
Austin, TX jobs
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Embassy Suites by Hilton Austin Downtown South Congress located next to the Congress Avenue Bridge and Lady Bird Lake is looking for a Full-Time Night Auditor to join our awesome front desk team!
Join the #1 Best Big Company to Work For and enjoy excellent benefits - medical insurance, matching 401k, PTO, tuition reimbursement, and Hilton travel benefits!
What will I be doing?
As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
Ensure credit card system reconciles to daily transaction lists
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
Auto-ApplyNight Auditor
Houston, TX jobs
Be the Heartbeat of Our Hospitality.
At Hilton Westchase, we believe every guest deserves an unforgettable experience, and it starts with you. We're looking for a friendly, ans dependable full time Night Auditor to be the welcoming face and helpful hand our guests remember long after they leave. If you enjoy connecting with people, problem-solving, and thrive in a fast-paced environment, we'd love to have you on our team.
Below is a description of the position:
Job Description
Job Title: Night Auditor
The Night Auditor responsible for the overall operations and appearance of the front desk of our hotel during the overnight shift. The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel. This essential position is also responsible for reporting of revenues and activity of the hotel to regional and corporate level systems as directed.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Check-in and check-out hotel guests in a confident, professional, and friendly manner.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Provide gracious and efficient telephone service.
Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
Complete all items as listed on shift checklists.
Ensure proper credit card procedures are followed at all times to include credit card authorization/charging and guest signature on registration slip.
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash
Issue guest safety deposit boxes as requested.
Communicate service and amenities of the hotel to guests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver).
Meet with departing Front Office staff to review business status and follow up items.
Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
Knowledgeable of hotel fire and emergency procedures.
Keep the front desk areas clean and well organized.
Assist with reservations calls in a professional manner.
Document maintenance needs and submit to appropriate manager.
Maintain complete knowledge of all hotel features/services, hours of operation.
Knowledge of all room types, numbers, layout, décor, appointments and location; and all room rates, special packages and promotions.
Knowledge of daily house count and expected arrivals/departures and room availability status for any given day.
Prepare any/all reports as directed.
Prepare appropriate housekeeping reports as directed.
Completing and producing various audit reports dictated by brand, system and ALH requirements.
Performing all the duties as outlined in the brand and reservation system training manuals.
Closing, balancing and making necessary corrections to guest and hotel accounts.
Counting and balancing cash, credit cards and direct bill accounts.
Investigation or analyzing out-of-balance situations and making adjustments or corrections as needed.
Communication to all necessary managers on property, GM and corporate office staff with reference to reporting and audit of daily revenues.
Education and/or Experience
Six months or more at a hotel front desk, preferably as an auditor.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 25 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Night Auditor (Part Time) - Hampton Inn Savannah Historic District
Savannah, GA jobs
A Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability\. **What will I be doing?** As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability\. Specifically, you would be responsible for performing the following tasks to the highest standards:
+ Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
+ Ensure credit card system reconciles to daily transaction lists
+ Schedule, assign daily work, inform and train team members
+ Monitor, observe and assist in evaluating team member performance
**What are we looking for?**
Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values\. Specifically, we look for demonstration of these Values:
+ Hospitality \- We're passionate about delivering exceptional guest experiences\.
+ Integrity \- We do the right thing, all the time\.
+ Leadership \- We're leaders in our industry and in our communities\.
+ Teamwork \- We're team players in everything we do\.
+ Ownership \- We're the owners of our actions and decisions\.
+ Now \- We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
+ Quality
+ Productivity
+ Dependability
+ Customer Focus
+ Adaptability
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full\-service hotels and resorts to extended\-stay suites and mid\-priced hotels\. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value\. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands \(************************************************************ Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day\. And, our amazing Team Members are at the heart of it all\!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Night Auditor \(Part Time\) \- Hampton Inn Savannah Historic District_
**Location:** _null_
**Requisition ID:** _HOT0C5M6_
**EOE/AA/Disabled/Veterans**
Night Auditor (Part Time) - Hampton Inn Savannah Historic District
Savannah, GA jobs
A Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
* Ensure credit card system reconciles to daily transaction lists
* Schedule, assign daily work, inform and train team members
* Monitor, observe and assist in evaluating team member performance
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Night Auditor
Monaca, PA jobs
The Hilton Garden Inn and the Home 2 Suites Pittsburgh Area Beaver Valley in Monaca are looking for a Night Auditor to join their team. This position works from 11pm to 7am and will have shifts between both hotels. The hotels are adjacent to each other and share a parking lot. Hilton is ranked #1 on Fortune's Best Companies to Work For in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated and well-maintained properties across Western PA. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement and continuous learning for Team Members at every level. Enjoy competitive benefits, PTO, holidays and paid training. Opportunities are available for both full- and part-time work.
The Night Auditor provides outstanding guest service by providing the guest with assistance in any area necessary, answer telephones, make reservations, check-in and checkout guests. Collect and record all reports relating to total hotel sales for the day and perform the duties of a Guest Service Associate during the night audit shift.
Required Skills:
Highly organized, have strong oral and written communication skills
Ability to work autonomously and sell effectively
Outstanding people skills
Trustworthy and results-driven
Must be able to work nights, weekends & holidays
We offer a competitive benefits package including 401(k) with match, Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays, Paid Parking, Paid UFC GYM Membership and Team Member Travel Perks/Discounts.
Equal Opportunity Employer
View all jobs at this company
Front Desk Agent (Bilingual Chinese)
Houston, TX jobs
中国城酒店式公寓前台客服
-中英文流利,沟通能力强,责任心强
-能够使用 Microsoft Word, Excel创建和编辑
-能供根据工作需求学习并使用其他办公软件
-能够清晰有效地进行英文的口头和书面沟通
-专业的面对面,电话以及邮件沟通的能力和礼仪
-良好的沟通能力,表达能力,理解能力和学习能力
工作时间: 9 a.m. - 6 p.m. 一周5-6天
Key Responsibilities:
Greet and welcome guests warmly and professionally
Manage guest check-ins and check-outs, ensuring accurate information
Answer phone calls and address guest inquiries efficiently
Provide guests with information about hotel facilities, services, and local attractions
Handle guest complaints and resolve issues promptly
Process payments and maintain accurate financial records
Assist with night audit duties when necessary
Keep the front desk area clean and organized
Qualifications:
(English/Chinese) skills preferred, but not required
Strong guest relations skills with a focus on hospitality
Proficiency in operating phone systems and managing multiple calls simultaneously
Knowledge of front desk operations and customer service best practices
Strong organizational and time management skills
Ability to handle challenging situations with patience and professionalism
Familiarity with hospitality management software is a plus
Multilingual abilities are an asset
Benefits:
401k
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Vision insurance
Holiday Pay
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Front Desk Agent (Bilingual Chinese)
Houston, TX jobs
中国城酒店式公寓前台客服
-中英文流利,沟通能力强,责任心强
-能够使用 Microsoft Word, Excel创建和编辑
-能供根据工作需求学习并使用其他办公软件
-能够清晰有效地进行英文的口头和书面沟通
-专业的面对面,电话以及邮件沟通的能力和礼仪
-良好的沟通能力,表达能力,理解能力和学习能力
工作时间: 9 a.m. - 6 p.m. 一周5-6天
Key Responsibilities:
Greet and welcome guests warmly and professionally
Manage guest check-ins and check-outs, ensuring accurate information
Answer phone calls and address guest inquiries efficiently
Provide guests with information about hotel facilities, services, and local attractions
Handle guest complaints and resolve issues promptly
Process payments and maintain accurate financial records
Assist with night audit duties when necessary
Keep the front desk area clean and organized
Qualifications:
(English/Chinese) skills preferred, but not required
Strong guest relations skills with a focus on hospitality
Proficiency in operating phone systems and managing multiple calls simultaneously
Knowledge of front desk operations and customer service best practices
Strong organizational and time management skills
Ability to handle challenging situations with patience and professionalism
Familiarity with hospitality management software is a plus
Multilingual abilities are an asset
Benefits:
401k
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Vision insurance
Holiday Pay
Auto-ApplyGuest Service Representative
Georgia jobs
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties:
Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected.
Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
Assists the Crafter in preparing cake decorations and packaging supplies as needed.
Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
Maintains a consistent work attendance and punctuality record.
Core Values and Competencies:
Servant's Heart
Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive.
Keeps the good of the team or guest ahead of personal interests or gain.
Displays humility and empathy in interactions with others.
Spirit of a Champion
Demonstrates pride in responsibilities, an intense drive and a passion to succeed.
Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
Operates with a strong sense of urgency and adheres to NbC brand standards.
Genuine Connections
Projects warmth, enthusiasm, and optimism that attracts others.
Builds positive, productive relationships with all team members.
Listens actively and communicates openly, clearly and respectfully.
Knowledge, Skills, and Abilities:
Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative.
Enjoys interacting with diverse people and excels at providing a superior guest experience.
Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
Is diligent, organized and self-motivated.
Has the ability to understand and carry out oral and written instructions and request clarification when needed.
Is comfortable with new technology and has the ability to operate a point-of-sale system.
Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Education, Certifications and Work Experience Requirements:
Applicants must be 16 years of age or older.
While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus.
Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Auto-ApplyNight Auditor - PT
Night auditor job at The Marcus Corporation
Night Auditor - PT - (250002SH) Description Are you ready to make waves, unleash your talents, and leave a lasting mark? An exceptional career opportunity awaits you! We're searching for a passionate individual to join our team and elevate the unparalleled guest experience that defines us.
As a Part Time Night Auditor at Timber Ridge Lodge & Waterpark, you will provide efficient, courteous and quality service to guests during this third shift position, in addition to driving timely reporting of resort revenues and settlements while ensuring records and databases stay accurate and up to date.
Tucked within historic Lake Geneva, Timber Ridge Lodge at the Grand Geneva Resort, is the only all-season, all-suite, destination of its kind in the Midwest.
Featuring 50,000 square feet of year-round, indoor/outdoor waterpark excitement, Timber Ridge Lodge is a family bonding adventure that's soaked in memories.
Just 90 minutes from Chicago and 50 minutes from Milwaukee, this property is also home to two championship golf courses, WELL Spa and fitness center, Mountain Top Ski Park, award-winning restaurants, and 1300 acres of picturesque grounds.
What will you be doing? · Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management.
· Responsible for a working knowledge of the property management system (SMS Host) and all point of sales systems (SMS POS and SMS Touch).
· Post and verify that room, tax and resort fee have been run on all occupied rooms; check and balance all food and beverage systems.
· Receives and resolves guest's complaints and provides information within scope of authority.
· Completes shift checklist.
· Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
· Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
· Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy.
· Perform other duties as assigned.
What do you bring to the role?· High School or equivalent.
· 6+ months previous work experience in a guest service position required, preferably within the hospitality industry.
· Able to work independently, has good judgment, problem solving, and decision-making skills.
Organization and time management skills.
· Service oriented.
· Good oral and written communication towards guests, supervisors, peers, and/or subordinates.
· Able to guide, direct, and motivate others.
· Must have basic to advanced knowledge of Microsoft Excel, word, and Outlook programs.
· Quick learner in a fast paced environment.
What's in it for you?· A free, well-balanced meal every shift· Discounted gym membership· Room discounts at Marcus Hotels & Resorts· Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa· Free parking· “Two for one” movie theater coupons at Marcus Theatres· Ability to grow your career and transfer from one property to another· Early wage access· Paid time off· Flexible scheduling· Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match· And more!About us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence.
We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike.
Focused on expanding our U.
S.
based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job.
It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
Timber Ridge Lodge & Waterpark is an equal opportunity employer.
Primary Location: Wisconsin-Lake Geneva-Timber Ridge LodgeWork Locations: Timber Ridge Lodge 7020 Grand Geneva Way PO Box 880 Lake Geneva 53147Job: Front OfficeJob Posting: Dec 5, 2025, 7:59:11 PM
Auto-ApplyNight Auditor - DoubleTree by Hilton Hotel Chicago Magnificent Mile
Chicago, IL jobs
EOE/AA/Disabled/Veterans
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Debt-free education - Team Members (all U.S. based, regular full/part time Team Members) will have access to a variety of educational credentials from leading universities and learning providers through our industry-first partnership with Guild Education, inluding\: college degrees, high school completion, English Language learning, digital literacy, professional certifications and more!
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The DoubleTree by Hilton Hotel Chicago - Magnificent Mile is looking for a Night Auditor to join the team!
The Night Audit is a full-time position, Shifts are 11pm - 7\:30am. Must have open availability, Weekends and holidays required.
APPLY RIGHT NOW! (It only takes a couple of minutes, use your phone) and a Hilton recruiter will be in touch.
For full time employees, Hilton offers AMAZING benefits including health insurance (medical, dental, vision), 401k (matching), extensive Paid Time Off, Team Member/Friend & Family Travel Program to stay in any Hilton brand hotel for a very discounted rate, Team Member recognition and other AWESOME Hilton Perks!
What will I be doing?
As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
Ensure credit card system reconciles to daily transaction lists
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
Auto-ApplyPart-Time Front Desk
Kansas City, MO jobs
The Company: As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties.
Job Overview:
The front desk person works independently, and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detailed oriented and able to multitask. Meets and greets residents. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
Saturday & Sunday 7:00am to 3:30pm
Location: 600 E 8th Street Kansas City, MO 64106
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
* Accountability for servicing residents with a focus on the values of FirstService Residential: Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful.
* Must maintain regular and punctual attendance to required shifts, meetings, training and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance by your supervisor.
Functions and Responsibilities of Desk Attendant:
* Demonstrates excellent customer service, communication and time management skills.
* Monitors Emergency Response System.
* Greet and direct Residents, guests and invitees.
* Monitors and controls Electronic Security Control Systems.
* Responds to emergency situations in a timely and efficient manner.
* Monitors and controls access to the building.
* Maintains daily log, records and forms.
* Resolves and follows-up on all complaints/issues.
* Maintains a safe and secure environment throughout the building/property(s).
* Follows safety procedures and maintains a safe work environment.
* Other duties as required.
Additional Responsibilities:
* Practice and adhere to FirstService Residential Global Service Standards.
* Conduct business at all times with the highest standards of personal, professional and ethical conduct.
* Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
* May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
* Ensure all safety precautions are followed while performing the work.
* Follow all policies and Standard Operating Procedures as instructed by Management.
* Perform any range of special projects, tasks and other related duties as assigned.
Skills and Qualifications:
* Two (2) to three (3) years of business experience preferred.
* Command of information system hardware/software is preferred.
* Effective written and verbal communication skills.
* Strong customer service and interpersonal skills required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
* Knowledge of customer service principles and practices
* Customer service focused and understands the value of a smile
* Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities
* Collaborative attitude and team player but also have the ability to work independently
* Exceptional interpersonal and communication skills
* Knowledge of basic computer applications/skills
* Knowledge of basic administrative duties and organization skills
* Ability to multi-task and prioritize duties
* Exceptional communication skills - verbal and written
* Attention to detail and accuracy
* Highly organized and detailed-oriented
* Problem solving skills
* Able to take directions
* Reliable, punctual and discrete
Tools and Equipment Used:
* Computer, keyboard, printer, etc.
* Security and Camera Monitoring Equipment
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
* Standing or sitting at a desk for extended periods of time
* Working at a computer throughout the day (keyboard and mouse use)
* Communicate, receive and exchange ideas and information by means of spoken and written word.
* Ability to quickly and easily navigate the property/building as required to meet the job functions.
* Walking around the property. Ability to quickly and easily navigate the property as required to meet the job functions.
* Ability to lift up to 30 pounds
* Bending down
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
All scheduled time off and/or change of schedule must be approved, in advance, by the Building Manager. All scheduled time off must have coverage before approval will be granted. Time off may not be taken if prior approval is not given.
What We Offer:
As a full-time, non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and more. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.
Compensation:
$16.00 - $17.00 per hour
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
Guest Service Representative
Waco, TX jobs
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
We close early so you can enjoy your evenings.
We offer flexible work schedules.
We're keeping it casual. T-shirts and sneakers are where it's at!
Cake discounts. Yummm!
You don't have to be 18 to work here, so students can join us.
This job is fun. It's literally a piece of cake!
This is a great place to make new friends!
You'll get trained. Not only on crafting cake, but on growing your career.
We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Compensation: $11.00 - $12.00 per hour
Join Our Growing Family
From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections.
With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family!
Click here to learn more about Nothing Bundt Cakes .
Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.
California Applicant Privacy Policy
Auto-ApplyNight Auditor
Night auditor job at The Marcus Corporation
Night Auditor - (250002TN) Description Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for.
As a Night Auditor at the Omaha Marriott Downtown, you will be responsible for providing exceptional overnight services to our guests, balancing charges, maintaining files and resetting the system for the next day's operations.
Located in the heart of downtown Omaha, the Omaha Marriott Downtown is a premier destination known for its world-class hospitality, sleek design, and exceptional service.
Ranked among the top hotels in the city, we take pride in creating unforgettable guest experiences and that same commitment extends to our team members.
With 333 modern rooms and over 15,000 square feet of event space, our hotel serves as the anchor of Omaha's vibrant Capitol District.
Just steps from the CHI Health Center and Charles Schwab Field home of the NCAA College World Series our upscale property is a hub of energy, style, and opportunity.
Whether you're looking to grow your hospitality career or be part of a team that delivers excellence every day, this is your chance to shine in one of the city's most dynamic and inspiring environments.
What will you be doing?Prepare daily food and beverage revenue report data by auditing POS revenue, covers, and servers' fees, tips paid out and settlements.
Run audit reports from the Front office PMS, Credit Card system, and POS reports.
Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
Input on the PC revenue/expenses/allowances to generate the daily reports.
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
Perform other duties and responsibilities asked by the Front Office based upon department needs.
Cash handling accuracy including responsibility for House Bank.
Other duties as assigned.
What do you bring to the role?Ability and willingness to work the overnight, 3rd shift as well as a flexible schedule that includes weekends and holidays.
High school diploma or equivalent is required.
Previous Night Audit experience is preferred, previous work experience in a guest service position required, preferably within the hospitality industry.
Ability to understand, follow, and effectively communicate both written & verbally in English.
Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, Excel spreadsheet, etc.
Thorough understanding of basic math with ability to operate a 10- key by touch and have previous cash handling experience.
Ability to make sound decisions with little supervision and to work under pressure in a fast-paced environment.
Ability to access and accurately input information using corporate revenue reporting software.
Must have excellent telephone etiquette skills.
What's in it for you?A free, well-balanced meal every shift Room discounts at Marcus Hotels & Resorts and Marriott-branded properties Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa Free parking Two for one movie theater coupons at Marcus TheatresAbility to grow your career and transfer from one property to another Early wage access Paid time off Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match And more!Pay Estimate: $17.
00/hour About Us:A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence.
We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike.
Focused on expanding our U.
S.
-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job.
It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Omaha Marriott Downtown is an equal opportunity employer.
Primary Location: Nebraska-Omaha-Omaha Marriott CapitolDistrictWork Locations: Omaha Marriott CapitolDistrict 222 N.
10th Street Omaha 68102Job: Front OfficeJob Posting: Dec 11, 2025, 6:44:27 PMHourly/Yearly Wage: 17.
0
Auto-ApplyNight Auditor
Night auditor job at The Marcus Corporation
Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capitol District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Night Auditor at the Omaha Marriott Downtown, you will be responsible for providing exceptional overnight services to our guests, balancing charges, maintaining files and resetting the system for the next day's operations.
Located in the heart of downtown Omaha, the Omaha Marriott Downtown is a premier destination known for its world-class hospitality, sleek design, and exceptional service. Ranked among the top hotels in the city, we take pride in creating unforgettable guest experiences and that same commitment extends to our team members. With 333 modern rooms and over 15,000 square feet of event space, our hotel serves as the anchor of Omaha's vibrant Capitol District. Just steps from the CHI Health Center and Charles Schwab Field home of the NCAA College World Series our upscale property is a hub of energy, style, and opportunity. Whether you're looking to grow your hospitality career or be part of a team that delivers excellence every day, this is your chance to shine in one of the city's most dynamic and inspiring environments.
What will you be doing?
* Prepare daily food and beverage revenue report data by auditing POS revenue, covers, and servers' fees, tips paid out and settlements.
* Run audit reports from the Front office PMS, Credit Card system, and POS reports.
* Make corrections and adjustments and handle all computer problems that might occur throughout their shift.
* Input on the PC revenue/expenses/allowances to generate the daily reports.
* Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.
* Perform other duties and responsibilities asked by the Front Office based upon department needs.
* Cash handling accuracy including responsibility for House Bank.
* Other duties as assigned.
What do you bring to the role?
* Ability and willingness to work the overnight, 3rd shift as well as a flexible schedule that includes weekends and holidays.
* High school diploma or equivalent is required.
* Previous Night Audit experience is preferred, previous work experience in a guest service position required, preferably within the hospitality industry.
* Ability to understand, follow, and effectively communicate both written & verbally in English.
* Knowledge of accounting operations to include all aspects such as accounts receivable, accounts payable, Excel spreadsheet, etc.
* Thorough understanding of basic math with ability to operate a 10- key by touch and have previous cash handling experience.
* Ability to make sound decisions with little supervision and to work under pressure in a fast-paced environment.
* Ability to access and accurately input information using corporate revenue reporting software.
* Must have excellent telephone etiquette skills.
What's in it for you?
* A free, well-balanced meal every shift
* Room discounts at Marcus Hotels & Resorts and Marriott-branded properties
* Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
* Free parking
* Two for one movie theater coupons at Marcus Theatres
* Ability to grow your career and transfer from one property to another
* Early wage access
* Paid time off
* Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
* And more!
Pay Estimate: $17.00/hour
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Omaha Marriott Downtown is an equal opportunity employer.
Additional Information
* Hourly/Yearly Wage: 17.0
Guest Service Representative
Cincinnati, OH jobs
Guest Services / Front Desk Representative
Our Culture:
We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.
Job Description:
Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest's requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.
The job is simple:
Focus on ways to promote and engage in internal growth programs.
Continuously exemplify and live by our Culture.
Meet/exceed our company goals and three metrics.
Complete all required training
Adhere to all standard operating procedures and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines
Complete all tasks described on the relevant shift check list during shift
Have knowledge of fire alarm system and Emergency/evacuation procedures
Check the credit of guest accounts daily and follow up if action is required
Have knowledge of surrounding area
Be responsible for security of guests, fellow employees, and hotel assets
Keep cash drawer secure and in balance throughout the shift
Communicate with housekeeping department in order to ensure an ample supply of clean rooms
Sell and up-sell rooms to walk-ins and phone reservations
Have general knowledge of housekeeping, bed making, vacuuming, etc.
Strive for the consistent goal of 100% occupancy and 100% guest satisfaction
Have professional telephone & communication skills
Have patience and understanding for every person encountered
Necessary Skills:
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Able to report to scheduled shifts
Able to communicate effectively in writing, by telephone and in person.
Able to work a flexible schedule
Is organized, honest, and works well with others
Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule
Able to work with people from diverse cultures and backgrounds
Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can perform work for 8 hours and work in a restrictive space/environment.
Must have eyesight enabling vision both near and far
Must be able to use/lift arms for up to 8 hours
Must be able to handle and work well under pressure
Have finger dexterity for operating equipment such as computers
Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.
Vision Hospitality Group LLC, offers the following benefits:
Paid Time Off
Optional Health, Wellness and Care benefits
Health Reimbursement Program
Flexible Spending Account
Stay Discounts
Optional Company paid Life Insurance
401(k) and 401(k) matching
Employee Assistance Program
Several Voluntary and Supplemental Insurance Options
Select Paid Holidays and One Personal Floating Holiday
Loyalty Incentives and Other Unique Incentive Programs
Night Auditor (Part Time) - Hilton Salt Lake City Center
Lake City, TX jobs
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
EOE/AA/Disabled/Veterans
A Night Auditor is responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As Night Auditor, you would be responsible for overseeing the auditing, posting and balancing of daily financial transactions to support the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
Audit, post and balance daily cashiers' work for outlets including, but not limited to, outlets in Rooms and Food and Beverage
Ensure credit card system reconciles to daily transaction lists
Schedule, assign daily work, inform and train team members
Monitor, observe and assist in evaluating team member performance
Auto-Apply