Front Office Coordinator jobs at Marin General Hospital: Foley Pamela MD - 1369 jobs
Front Office Coordinator, Cardiovascular Medicine, (Petaluma), Full-Time, Days
Marin General Hospital 4.7
Front office coordinator job at Marin General Hospital: Foley Pamela MD
ABOUT MARINHEALTH Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company:
Prima Medical Foundation dba MarinHealth Medical Network
Work Shift:
8 Hour (days) (United States of America)
Scheduled Weekly Hours:
40
Job Description Summary:
The FrontOfficeCoordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office. This position will primarily work in the frontoffice. Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.
Job Requirements, Prerequisites and Essential Functions:
Pay Range:
$22.50 - $27.00 - $31.50
Essential Functions and Responsibilities:
* Answers telephones, triages calls, takes messages, and provides information.
* Provides support services to patients and medical staff. Schedules appointments and admissions as required.
* Prepares patient charts and other office documents. Scans and sorts documents into Electronic Health Record.
* Attends staff meetings.
* Maintains files. Assists in updating office systems.
* Inventories office supplies. Assists in the care and maintenance of office equipment.
* Books, coordinates, and reschedules patient appointments. Relays necessary messages to staff and doctors.
* Answers questions regarding patient appointments, prescriptions, and testing.
* Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and updates patient records.
* Assembles patient's paperwork and forms for visits.
* Requests referrals and authorizations as needed. When scheduling specialists
* Logs payments and balances receipts. Ensures copays are balanced and reports are properly produced
* Oversees reception area, coordinates patient movement, and reports problems of irregularities.
* Maintains patient confidentiality.
* Adheres to "Best Practices" as introduced by the company and or Practice Leader
* Performs other related work as assigned or required.
* This position may require working in multiple locations.
Performance Requirements:
* Knowledge, Skills and Abilities:
* Ability to speak, read, and write English clearly.
* Knowledge of medical office procedures.
* Knowledge of grammar, spelling and punctuation.
* Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately.
* Skill in operating a computer, fax, and copy machine.
* Ability to read, understand, and follow oral and written instructions.
* Ability to speak clearly and concisely.
* Ability to establish and maintain effective working relationships with patients, employees, and doctors.
Qualifications:
Education:
* High school diploma or General Educational Development (GED) certificate required.
* Completion of business school or related training, including computer courses preferred.
Experience:
* One (1) years of progressive responsibility and directly related work experience
* Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus
* Computer proficiency: Microsoft Office.
* Bi-lingual in Spanish desired
Accommodation:
Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at ************ or ***********************************.
C.A.R.E.S. Standards:
MarinHealth seeks candidates ready to model our C.A.R.E.S. standards-Communication, Accountability, Respect, Excellence, Safety-which foster a healing, trust-based environment for patients and colleagues.
Health & Immunizations:
To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.
Compensation:
The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.
Equal Employment:
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.
$22.5-27 hourly 35d ago
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Referral Response Coordinator
DCI Donor Services 3.6
West Sacramento, CA jobs
DCI Donor Services Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Referral Response Coordinator with expertise as an EMT, Paramedic, Allied health professional or experience in an Emergency Room or ICU setting. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. This position will be the onsite Referral Response Coordinator in the Sacramento area.
COMPANY OVERVIEW AND MISSION
For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.
Key responsibilities this position will perform include:
Facilitates the donation process through coordination and communication of referral information and logistics. Appropriate routes all donor referrals and request from externals.
Maintains accurate documentation of the medical screening process via data entry and follows established referral intake procedures.
Evaluates medical suitability of potential organ and tissue donors by utili
Requests and interprets laboratory and diagnostic tests needed for evaluation of suitability and clinical management of potential donors.
Collaborates with hospital personnel and clinical teams to develop an action plan that supports the option of donation is maintained and activation of the appropriate DCIDS team members.
Participates in training, process improvement, departmental QA/QC activities and special projects as directed.
Performs other related duties as assigned.
The ideal candidate will have:
2+ years emergency or critical care experience in a healthcare setting
Prior experience as a Paramedic or EMT preferred
Allied health experience, nursing students or respiratory therapists preferred
Demonstrated ability to understand medical terminology and read a medical chart.
Exceptional teamwork, communication, and conflict management skills.
Valid Driver's license with ability to pass MVR underwriting requirements
We offer a competitive compensation package including:
Up to 176 hours (22, 8-hour days) of PTO your first year
Up to 72 hours (9, 8-hour days) of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
**New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.**
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
Compensation details: 30.11-36.3 Hourly Wage
PI4bbcb7307bc3-37***********2
$30k-37k yearly est. 2d ago
Birth Tissue Coordinator
DCI Donor Services 3.6
West Sacramento, CA jobs
DCI Donor Services
Sierra Donor Services (SDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at SDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! The Birth Tissue Coordinator will obtain authorization from a new mother (after cesarean delivery) to recover donated placenta. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. While a nursing license is not required to perform in this role, this is an excellent opportunity for an LPN or CNA!
COMPANY OVERVIEW AND MISSION
Sierra Donor Services is part of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.
DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili
WHAT IS BIRTH TISSUE DONATION?
Did you know your baby's birth tissue could be used to benet someone else? Often, the birth tissue is discarded along with medical waste. But with your donation, this same birth tissue can help dozens of others.
Placenta donation, or birth tissue recovery, is a program of Sierra Donor Services that utilizes the birth tissue's remarkable ability to heal. After the baby's birth, the birth tissue's cellular components and amniotic membrane can be repurposed to create products for wound healing, scar tissue repair, and wound tissue regeneration.
Birth tissue can be used for face and eye injuries, burns, oral surgeries, spine surgeries, diabetic foot ulcers, leg ulcers, bed sores, and a variety of other soft tissue healing.
Below are some of the key accountabilities this position will hold:
Corresponds with hospitals and birthing centers to coordinate onsite birth tissue recovery initiatives. Travels by car to assigned facilities to provide appropriate recovery and education support.
Initiates the donation discussion for placenta donation with new moms prior to delivery. Provides education on how the mother's new baby can be Life's Little Helper!
Coordinates birth tissue donation process by obtaining informed consent, completing the Donor Risk Assessment Interview, and determines suitability.
Acquires donated birth tissue using proper aseptic techniques and personal protective equipment.
Enters timely and accurate medical records in electronic database.
Collaborates and maintains effective communication with nurses, obstetricians, and other medical personnel.
Performs other duties as assigned
SCHEDULE: This position is generally Monday - Friday position - but may require the occasional weekend if a delivery is prescheduled.
The ideal candidate will have the following attributes:
High school diploma or equivalent required. Associate's or Bachelor's degree in related field preferred.
Two years tissue banking or related experience or surgical operating room experience.
AATB Certified Tissue Banking Specialist (CTBS) and/or EBAA Certified Eye Bank Technician (CEBT), ORT preferred.
LPN or CNA highly desired!
PHYSICAL TRAITS: Sits, stands, walks, and drives. Observes, talks, and listens. Reads, writes, communicates verbally and in writing. Lifts and carries containers, tissues, and supplies (up to 80 lbs.). Handles small and sharp instrumentation. Travels in automobiles to and from hospital and donor recovery locations.
We offer a competitive compensation package including:
Up to 176 hours of PTO your first year
Up to 72 hours of Sick Time your first year
Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
403(b) plan with matching contribution
Company provided term life, AD&D, and long-term disability insurance
Wellness Program
Supplemental insurance benefits such as accident coverage and short-term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position.
DCIDS is an EOE/AA employer - M/F/Vet/Disability.
Compensation details: 25.3-36.81 Hourly Wage
PId7b83e5b1274-37***********6
$40k-56k yearly est. 2d ago
Patient Service Representative
Premier Infusion and Healthcare Services, Inc. 4.0
Torrance, CA jobs
Come Join the Premier Infusion & Healthcare Services Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work!
Premier Infusion & Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion & Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart.
PREMIER BENEFITS - For FULL TIME Employees:
● Competitive Pay
● 401K Matching Plan - Up to 4%
● Quarterly Bonus Opportunities
● Medical, Dental & Vision Insurance
● Paid Vacation Time Off
● Paid Holidays
● Referral Incentives
● Employee Assistance Programs
● Employee Discounts
● Fun Company Events
Description of Responsibilities
Intake Department Assistant responsibility is to provide support to the Intake Department through the referral coordination process.
Reporting Relationship
Intake Supervisor
Scope of Supervision
None
Responsibilities include the following:
1. Responsible for transcribing all applicable information from the Intake Referral Form and patient information received from the referral source into the computer system correctly.
2. Handles all faxes incoming to Intake Department and distributes appropriately.
3. Calls referral sources to acknowledge receipt of faxes as applicable.
4. Logs all new referrals according to the current process.
5. Re-verification of insurance and demographics on restart patients as requested.
6. Manages the Intake Department Referral Board which gives visibility of the daily productivity as needed.
7. Enters patients info in CPR+
8. Processes simple referrals as requested such as Picc care orders, Hydrations, Inhalation Solutions, Injectable and basic referrals coming from Home Health.
9. Creates invoices and charges credit cards as applicable.
10. Makes outbound calls to follow up on a patient discharge, follow up on any missing information needed to process a referral such as an H&P, H&W, and address or obtain orders from a hospital or MDs office.
11. Back-up and follows-up on insurance authorizations when necessary.
12. Participate in surveys conducted by authorized inspection agencies.
13. Participate in the pharmacy's Performance Improvement program as requested by the Performance Improvement Coordinator.
14. Participate in pharmacy committees when requested.
15. Participate in in-service education programs provided by the pharmacy.
16. Report any misconduct, suspicious or unethical activities to the Compliance Officer.
17. Perform other duties as assigned by supervisor.
Minimum Qualifications:
Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms. Fluency in a second language is a plus.
Must be friendly professional and cooperative with a good aptitude for customer service and problem solving.
Education and/or Experience:
1. Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.) or Higher.
2. Prior experience in a pharmacy or home health company is of benefit.
3. Prior experience in a consumer related business is also of benefit.
Equal Employment Opportunity (EEO)
It is the policy of Premier Infusion & Healthcare Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion & Healthcare Services will provide reasonable accommodations for qualified individuals with disabilities.
$32k-38k yearly est. 1d ago
Insurance Coordinator
Premier Infusion and Healthcare Services, Inc. 4.0
Torrance, CA jobs
Come Join the Premier Infusion & Healthcare Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work!
Premier Infusion and Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion and Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart.
PREMIER BENEFITS - For FULL TIME Employees:
● Competitive Pay
● 401K Matching Plan - Up to 4%
● Quarterly Bonus Opportunities
● Medical, Dental & Vision Insurance
● Employer Paid Life Insurance
● Short Term / Long Term Disability Insurance
● Paid Vacation Time Off
● Paid Holidays
● Referral Incentives
● Employee Assistance Programs
● Employee Discounts
● Fun Company Events
JOB DESCRIPTION:
Description of Responsibilities
The Insurance Coordinator is responsible for all new referral insurance verification and/or authorization in a timely matter.
Reporting Relationship
Insurance Manager
Responsibilities include the following:
Responsible for insurance verification and/or authorization on patients.
Responsible for audit of information from the Intake Referral Form and patient information received from the referral source entered into the computer system correctly. This includes but is not limited to: demographics, insurance, physician, nursing agency, diagnosis, height, weight, and allergies (when information is available and as applicable).
Re-verification of verification and/or authorization and demographics on all patients.
Participate in surveys conducted by authorized inspection agencies.
Participate in in-service education programs provided by the pharmacy.
Report any misconduct, suspicious or unethical activities to the Compliance Officer.
Perform other duties as assigned by supervisor.
Minimum Qualifications:
Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms. Fluency in a second language is a plus.
Must be friendly professional and cooperative with a good aptitude for customer service and problem solving.
Education and/or Experience:
Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.)
Prior experience in a pharmacy or home health company is preferred.
Prior dental or home infusion experience a plus
Prior experience in a consumer related business is preferred
Equal Employment Opportunity (EEO)
It is the policy of Premier Infusion & HealthCare Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Premier Infusion & HealthCare Services will provide reasonable accommodations for qualified individuals with disabilities.
$31k-38k yearly est. 18h ago
Insurance Coordinator (Specialty)
Premier Infusion and Healthcare Services, Inc. 4.0
Torrance, CA jobs
Come Join the Premier Infusion & Healthcare Family! At Premier we offer employees stability and opportunities for advancement. Our commitment to our core values of Compassion, Integrity, Respect and Excellence in People applies to our employees, our customers, and the communities we serve. This is a rewarding place to work!
Premier Infusion and Healthcare Services is a preferred post-acute care partner for hospitals, physicians and families in Southern CA. Our rapidly growing home health and infusion services deliver high-quality, cost-effective care that empowers patients to manage their health at home. Customers choose Premier Infusion and Healthcare Services because we are united by a single, shared purpose: We are committed to bettering the quality of life for our patients. This is not only our stated mission but is what truly drives us each and every day. We believe that our greatest competitive advantage, our greatest asset are our employees, our Premier Family in and out of the office sets Premier apart.
PREMIER BENEFITS - For FULL TIME Employees:
● Competitive Pay
● 401K Matching Plan - Up to 4%
● Quarterly Bonus Opportunities
● Medical, Dental & Vision Insurance
● Employer Paid Life Insurance
● Short Term / Long Term Disability Insurance
● Paid Vacation Time Off
● Paid Holidays
● Referral Incentives
● Employee Assistance Programs
● Employee Discounts
● Fun Company Events
Description of Responsibilities
The Specialty Insurance Coordinator is responsible for all new referral insurance verification and/or authorization in a timely matter.
Reporting Relationship
Director of Operations
Scope of Supervision
None
Responsibilities include the following:
1. Responsible for insurance verification for new and existing specialty patients by phone or using pharmacy software or payer portals.
2. Responsible for insurance re-verification for all specialty restart patients
3. Responsible for insurance re-verification for all specialty patients at the beginning of each month and each new year.
4. Responsible for advanced monitoring expiring authorizations for existing specialty patients
5. Responsible for securing advanced re-authorization for existing specialty patients.
Participate in surveys conducted by authorized inspection agencies.
Participate in the pharmacy's Performance Improvement program as requested by the Performance Improvement Coordinator.
Participate in pharmacy committees when requested.
Participate in in-service education programs provided by the pharmacy.
Report any misconduct, suspicious or unethical activities to the Compliance Officer.
Perform other duties as assigned by supervisor.
Comply with and adhere to the standards of this role as required by ACHC, Board of Pharmacy, Board of Nursing, Home Health Guidelines (Title 22), Medicare, Infusion Nurses Society, NHIA and other regulatory agencies, as applicable.
Minimum Qualifications:
Must possess excellent oral and written communication skills, with the ability to express technical issues in “layman” terms. Fluency in a second language is a plus.
Must be friendly professional and cooperative with a good aptitude for customer service and problem solving.
Education and/or Experience:
Must have a High School diploma or Graduation Equivalent Diploma (G.E.D.)
Prior experience in a pharmacy or home health company is preferred.
Prior experience in a consumer related business is preferred.
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Vision insurance
Work Location: In person
$31k-38k yearly est. 18h ago
Medical Receptionist
Ent Surgical Associates 3.3
Glendale, CA jobs
We are seeking a professional and personable Medical Front Desk Receptionist to be the first point of contact for our patients. This role is essential in creating a welcoming environment while ensuring smooth daily operations of the frontoffice. The ideal candidate will have strong communication skills, attention to detail, the ability to multitask in a fast-paced medical setting and a passion for patient-centered care.
Responsibilities:
· Greet patients and visitors in a warm, professional manner.
· Answer, screen, and route incoming phone calls.
· Schedule, confirm, and update patient appointments.
· Check patients in and out, ensuring all necessary forms and information are collected.
· Verify and update patient demographics.
· Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
· Collect co-pays, payments, and provide receipts.
· Coordinate with the back office staff for timely and effective patient care.
· Maintain the front desk area in a clean and organized manner.
· Assist with patient inquiries regarding office procedures, policies, and services.
· Communicate effectively with medical staff to ensure smooth patient flow.
· Handle sensitive patient information in compliance with HIPAA regulations.
· Perform general office duties including scanning, faxing, filing, and data entry.
· Maintain a clean, stocked, and safe clinical environment
· Other tasks as assigned
Qualifications:
· High school diploma or equivalent (required)
· Bachelor's degree (preferred)
· Minimum of 1 year experience in a clinical setting (preferred)
· Bilingual proficiency in English and Armenian or Spanish (preferred)
· Strong interpersonal, communication, and organizational skills
· Proficient typing and basic computer application skills
Compensation:
· Competitive hourly pay based on experience and skills.
· $21-$25/hr
$21-25 hourly 4d ago
Neuroscience Stroke Coordinator
Prime Healthcare 4.7
Lynwood, CA jobs
Responsibilities
The Neurosciences and Stroke Program Coordinator is fundamental to the development, implementation, and evaluation of the stroke program directed towards the provision of quality services for patients who are experiencing a stroke or neuro head trauma from a multi-disciplinary perspective throughout the continuum of care. This individual works collaboratively with the Stroke Program Medical, the Neuroendovascular physician and Neurosurgeons in a mutually supportive relationship which is essential to the success of the program.
The Neurosciences and Stroke Program Coordinator is an expert nurse who provides leadership for the organization of services and systems necessary for a collaborative approach to stroke and Neuro care. The Neurosciences and Stroke Program Coordinator will assume the day-to-day responsibilities of process and performance improvement activities as they relate to nursing, and ancillary personnel and assist in carrying out the same functions for all staff.
The Neurosciences and Stroke Program Coordinator plans, implements, and evaluates clinical programs to achieve high quality, patient-focused outcomes which advance patient and family care and nursing practice in stroke care.
The Neuroscience and Stroke Program Coordinator is responsible for the Stroke Program development, quality assessment, improvement and inter/intra disciplinary communications.
The Neurosciences and Stroke Program Coordinator will work collaboratively with all hospital and clinic personnel on shared system and performance improvement projects.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
1. Bachelor of Science in Nursing or healthcare related field is preferred.
2. Current California state RN License required.
3. Five years clinical, service line and/or management experience in a multidisciplinary health care setting which includes a minimum of two years of inpatient experience preferred.
4. Knowledgeable on current State Laws and Regulations as applicable to facility and the Neurosciences and Stroke program.
$57k-70k yearly est. 18h ago
Front Office Coordinator - School Based
Lifelongmedicalcare 4.0
Emeryville, CA jobs
The School Based Health Center FrontOfficeCoordinator is part of a patient-centered care team composed of a clinical provider, medical assistant, and auxiliary staff providing urgent and primary care health services in a school-based health center setting. Under the general supervision of the Center Supervisor, the FrontOfficeCoordinator is responsible for the efficient running of the front desk including reception, appointment scheduling for medical, dental and behavioral health, patient intake and flow, financial eligibility and telephone operation.
This is a full time, benefit eligible position, working 40 hours per week at our Emeryville School Based Health Center.
This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.
Benefits
Compensation: $20 - $21/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
Responsibilities
* Utilize an Electronic Health Record system in managing patient reception and client intake, managing flow of visit from front to back office. Keeps patient informed on the status of their visit.
* Utilize dental EHR system to schedule, follow up and maintain dental appointments.
* Assist in medical and dental patient flow by locating and acquiring student, timely rooming of patients and maintaining an awareness of exam room availability and timing.
* Answer telephones, manage reception area, checking financial eligibility, and maintaining medical records.
* Perform patient discharge activities, including but not limited to completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms, contacting patient guardian and other activities as needed.
* Maintains inventory of front desk supplies and forms.
* Sorts and distributes clinic mail.
* Maintains appearance of waiting areas and reception desk.
* Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
* Perform other duties as assigned by supervisor.
Qualifications
* Ability to prioritize competing work demands and tasks from clients or staff
* Ability to work effectively and calmly under pressure in a positive, friendly manner
* Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
* Ability to seek direction/approval from on essential matters, yet work independently, using professional judgment and diplomacy.
* Work in a team-oriented environment with a number of professionals with different work styles and support needs.
* Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
* Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
* Make appropriate use of knowledge/ expertise/ connections of other staff.
* Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement.
Job Requirements
* High school diploma/equivalent
* Minimum of one year of experience in a community clinic or medical office setting.
* Proficient in Microsoft Office and the internet.
* Ability to lift 20 pounds.
* Comfort level working on a school campus
Job Preferences
* Bachelor's Degree in health care or related field.
* Prefer one of the following three certifications (1) American Association of Medical Assistants (AAMA), or (2) American Medical Technologists (AMT) or (3) California Certifying Board of Medical Assistants (CCMA)
* Electronic Health Records and Electronic Practice Management systems experience
* Working knowledge of community health problems including social and economic factors relating to health.
* Current CPR from AHA approved organization.
* Experience working with and/or around children and families.
Schedule
* During the summer months and extended holiday breaks, the ability to "float" to other SBHC sites may be needed.
* The ability to "float" for the remainder of this school year will be needed as school sites slowly bring kids on campus.
$20-21 hourly Auto-Apply 60d+ ago
Front Office Coordinator - School Based
Lifelong Medical Care 4.0
Emeryville, CA jobs
The School Based Health Center FrontOfficeCoordinator is part of a patient-centered care team composed of a clinical provider, medical assistant, and auxiliary staff providing urgent and primary care health services in a school-based health center setting. Under the general supervision of the Center Supervisor, the FrontOfficeCoordinator is responsible for the efficient running of the front desk including reception, appointment scheduling for medical, dental and behavioral health, patient intake and flow, financial eligibility and telephone operation.
This is a full time, benefit eligible position, working 40 hours per week at our Emeryville School Based Health Center.
This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.
Benefits
Compensation: $20 - $21/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
Responsibilities
Utilize an Electronic Health Record system in managing patient reception and client intake, managing flow of visit from front to back office. Keeps patient informed on the status of their visit.
Utilize dental EHR system to schedule, follow up and maintain dental appointments.
Assist in medical and dental patient flow by locating and acquiring student, timely rooming of patients and maintaining an awareness of exam room availability and timing.
Answer telephones, manage reception area, checking financial eligibility, and maintaining medical records.
Perform patient discharge activities, including but not limited to completion of referral forms, instructions regarding filling prescriptions, making appointments, copying forms, contacting patient guardian and other activities as needed.
Maintains inventory of front desk supplies and forms.
Sorts and distributes clinic mail.
Maintains appearance of waiting areas and reception desk.
Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
Perform other duties as assigned by supervisor.
Qualifications
Ability to prioritize competing work demands and tasks from clients or staff
Ability to work effectively and calmly under pressure in a positive, friendly manner
Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
Ability to seek direction/approval from on essential matters, yet work independently, using professional judgment and diplomacy.
Work in a team-oriented environment with a number of professionals with different work styles and support needs.
Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
Make appropriate use of knowledge/ expertise/ connections of other staff.
Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
Job Requirements
High school diploma/equivalent
Minimum of one year of experience in a community clinic or medical office setting.
Proficient in Microsoft Office and the internet.
Ability to lift 20 pounds.
Comfort level working on a school campus
Job Preferences
Bachelor's Degree in health care or related field.
Prefer one of the following three certifications (1) American Association of Medical Assistants (AAMA), or (2) American Medical Technologists (AMT) or (3) California Certifying Board of Medical Assistants (CCMA)
Electronic Health Records and Electronic Practice Management systems experience
Working knowledge of community health problems including social and economic factors relating to health.
Current CPR from AHA approved organization.
Experience working with and/or around children and families.
Schedule
During the summer months and extended holiday breaks, the ability to “float” to other SBHC sites may be needed.
The ability to “float” for the remainder of this school year will be needed as school sites slowly bring kids on campus.
$20-21 hourly Auto-Apply 60d+ ago
Front Office & Eligibility Coordinator
Lifelong Medical Care 4.0
Oakland, CA jobs
Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a FrontOffice & Eligibility Coordinator to work at our Oakland/Berkeley location. The FrontOffice & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. The FrontOffice and Eligibility Coordinator is responsible for ensuring efficient and friendly frontoffice operations as well as preparing all eligibility information for each scheduled patient. Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation and cash collection management.
This is a full time, benefit eligible position, working 40 hours/week.
This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
Benefits
Compensation: $20 - $21/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
Responsibilities
Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
Responsible for patient reception and intake including registration, check-in and scheduling future appointments
Performs computer data entry, document and card scanning and validation
Manages patient flow from front to back office
Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
Answers clinic phones and directs calls appropriately. Makes follow-up calls
Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
Maintains appearance of waiting areas and reception desk
Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
Maintains inventory of front desk supplies and forms
Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
Generates correspondence as requested
Keeps statistical records as requested by Center Supervisor or Manager
Performs other duties as assigned
Qualifications
Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
Ability to prioritize competing work demands and tasks from clients or staff
Ability to work effectively and calmly under pressure in a positive, friendly manner
Work in a team-oriented environment with a number of professionals with different work styles and support needs.
Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
Make appropriate use of knowledge/ expertise/ connections of other staff.
Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
Job Requirements
High school diploma or GED
One year experience in the medical field
Excellent customer service and ability to maintain confidentiality
Proficient in standard office software (Microsoft)
Job Preferences
Bachelor's degree in health science or a related field
Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)
Experience with insurance eligibility
Experience in working in a community health center
Bilingual English/Spanish
$20-21 hourly Auto-Apply 9d ago
Front Office & Eligibility Coordinator
Lifelongmedicalcare 4.0
Oakland, CA jobs
Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a FrontOffice & Eligibility Coordinator to work at our Oakland/Berkeley location. The FrontOffice & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. The FrontOffice and Eligibility Coordinator is responsible for ensuring efficient and friendly frontoffice operations as well as preparing all eligibility information for each scheduled patient. Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation and cash collection management.
This is a full time, benefit eligible position, working 40 hours/week.
This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
Benefits
Compensation: $20 - $21/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
Responsibilities
* Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
* Responsible for patient reception and intake including registration, check-in and scheduling future appointments
* Performs computer data entry, document and card scanning and validation
* Manages patient flow from front to back office
* Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
* Answers clinic phones and directs calls appropriately. Makes follow-up calls
* Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
* Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
* Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
* Maintains appearance of waiting areas and reception desk
* Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
* Maintains inventory of front desk supplies and forms
* Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
* Generates correspondence as requested
* Keeps statistical records as requested by Center Supervisor or Manager
* Performs other duties as assigned
Qualifications
* Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
* Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
* Ability to prioritize competing work demands and tasks from clients or staff
* Ability to work effectively and calmly under pressure in a positive, friendly manner
* Work in a team-oriented environment with a number of professionals with different work styles and support needs.
* Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
* Make appropriate use of knowledge/ expertise/ connections of other staff.
* Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement.
Job Requirements
* High school diploma or GED
* One year experience in the medical field
* Excellent customer service and ability to maintain confidentiality
* Proficient in standard office software (Microsoft)
Job Preferences
* Bachelor's degree in health science or a related field
* Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)
* Experience with insurance eligibility
* Experience in working in a community health center
* Bilingual English/Spanish
$20-21 hourly Auto-Apply 7d ago
Front Office & Eligibility Coordinator
Lifelongmedicalcare 4.0
Richmond, CA jobs
Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a FrontOffice & Eligibility Coordinator to work at our Jenkins Urgent Care in Richmond, CA. The FrontOffice & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. The FrontOffice & Eligibility Coordinator is responsible for ensuring efficient and friendly frontoffice operations as well as preparing all eligibility information for each scheduled patient. Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation and cash collection management.
This is a full time, benefit eligible position, working 40 hours per week.
This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.
Benefits
Compensation: $20 - $21/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
Responsibilities
* Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
* Responsible for patient reception and intake including registration, check-in and scheduling future appointments
* Performs computer data entry, document and card scanning and validation
* Manages patient flow from front to back office
* Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
* Answers clinic phones and directs calls appropriately. Makes follow-up calls
* Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
* Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
* Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
* Maintains appearance of waiting areas and reception desk
* Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
* Maintains inventory of front desk supplies and forms
* Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
* Generates correspondence as requested
* Keeps statistical records as requested by Center Supervisor or Manager
* Performs other duties as assigned
Qualifications
* Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
* Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
* Ability to prioritize competing work demands and tasks from clients or staff
* Ability to work effectively and calmly under pressure in a positive, friendly manner
* Work in a team-oriented environment with a number of professionals with different work styles and support needs.
* Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
* Make appropriate use of knowledge/ expertise/ connections of other staff.
* Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement.
Job Requirements
* High school diploma or GED
* One year experience in the medical field
* Excellent customer service and ability to maintain confidentiality
* Proficient in standard office software (Microsoft)
* Bilingual English/Spanish
Job Preferences
* Bachelor's degree in health science or a related field
* Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)
* Experience with insurance eligibility
* Experience in working in a community health center
$20-21 hourly Auto-Apply 40d ago
Front Office & Eligibility Coordinator
Lifelong Medical Care 4.0
Richmond, CA jobs
Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a FrontOffice & Eligibility Coordinator to work at our Jenkins Urgent Care in Richmond, CA. The FrontOffice & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. The FrontOffice & Eligibility Coordinator is responsible for ensuring efficient and friendly frontoffice operations as well as preparing all eligibility information for each scheduled patient. Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation and cash collection management.
This is a full time, benefit eligible position, working 40 hours per week.
This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.
LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.
Benefits
Compensation: $20 - $21/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.
Responsibilities
Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
Responsible for patient reception and intake including registration, check-in and scheduling future appointments
Performs computer data entry, document and card scanning and validation
Manages patient flow from front to back office
Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
Answers clinic phones and directs calls appropriately. Makes follow-up calls
Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
Maintains appearance of waiting areas and reception desk
Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
Maintains inventory of front desk supplies and forms
Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
Generates correspondence as requested
Keeps statistical records as requested by Center Supervisor or Manager
Performs other duties as assigned
Qualifications
Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive.
Ability to prioritize competing work demands and tasks from clients or staff
Ability to work effectively and calmly under pressure in a positive, friendly manner
Work in a team-oriented environment with a number of professionals with different work styles and support needs.
Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
Make appropriate use of knowledge/ expertise/ connections of other staff.
Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.
Job Requirements
High school diploma or GED
One year experience in the medical field
Excellent customer service and ability to maintain confidentiality
Proficient in standard office software (Microsoft)
Bilingual English/Spanish
Job Preferences
Bachelor's degree in health science or a related field
Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)
Experience with insurance eligibility
Experience in working in a community health center
$20-21 hourly Auto-Apply 41d ago
Scheduling Specialist
Alignment Healthcare 4.7
Orange, CA jobs
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
The Scheduling Specialist provides outreach and support to ensure all our eligible members have access to the care they deserve around our available Clinical/Patient Programs. Assists in navigating our members through the different programs they may be eligible and assists in scheduling them for what best suits their needs. Navigates with our members every step of the way to ensure they are never alone in their healthcare journey. Utilizes excellent customer service measures and understand the meaningful contribution the team makes to our members' healthcare outcomes.
Job Duties/Responsibilities:
1. Serves as a “subject matter expert” in the clinical programs that our members may be eligible for. This includes being knowledgeable in procedures, scheduling for Health Assessments, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries.
2. Conducts member outreach phone calls and/or receiving inbound phone calls within the department's goal timeframe; manage to the member's communication preferences as possible, which may include time of day, channel, and language; utilize interpreter service as needed.
3. Collaborates with our partners - including but not limited to other departments, Member Services, and Clinical Departments - to facilitate the member experience.
4. Identifies members targeted for care gaps and other campaigns, and connect members to programs or services when appropriate; analyze available programs, determine program eligibility, and connect member to appropriate provider or vendor
5. Responsible for real-time documentation and timely wrap-up to support outcomes reporting in all systems/applications as required; must enter member demographics and information with accuracy and attention to detail, i.e. feel responsibility for the quality of our organizational data
6. Responsible for meeting or exceeding individual and team goals, and for submitting activity reports in the format and frequency required
7. Excels in customer service and contributes to a culture of going “above and beyond” to ensure the highest level of member satisfaction.
8. Other duties as assigned.
Job Requirements:
Experience:
• Required: Minimum 1 year of call center experience helping members navigate access to care through Medicare Advantage or HMO, including referrals and authorizations.
• Preferred: Experience in Clinical setting in managing provider schedules. Experience helping members navigate their Medicare Advantage benefits including medical, prescription drug, and supplemental benefits. Call Center experience in welcome/onboarding, appointment scheduling, retention, sales, or other health care/health plan related programs; and/or inbound call center experience that indicates a higher level of problem-solving such as escalation or resolution
Education:
• Required: High School Diploma or GED.
• Preferred: College courses
Training:
• Required:
• Preferred:
Specialized Skills:
• Required:
Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Skills: Ability to apply common sense understanding to carry out detailed, but un-involved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills: Strong computer skills. typing 40+ words per minute.
Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
• Preferred: Bilingual English/Spanish, or Vietnamese, Chinese (Mandarin), Korean
Licensure:
• Required: None
Other:
• Required: Must be available to work full-time and over-time through the Annual Enrollment Period (Oct-Dec) and Open Enrollment Period (Jan-Mar)
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Pay Range: $41,600.00 - $57,600.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.
*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at ******************************* If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health's talent acquisition team, please email ******************.
$41.6k-57.6k yearly Auto-Apply 7d ago
Front Office Coordinator Bilingual (Spanish)
All Care Rehab 3.8
Clay, CA jobs
All Care Therapies is currently seeking a FrontOfficeCoordinator to join our dynamic Outpatient Physical Therapy clinics! This is an exciting opportunity to join an evolving team, serving our community since 2009. As a leader in the rehabilitative care industry, we strive to continually bring solutions to address the evolving challenges of therapy providers. Offering a fun atmosphere of growth and a team dedicated to serving all people from all walks of life.
Job Description
The FrontOfficeCoordinator will provide general office support with various clerical activities and related tasks, including but not limited to:
* Receiving and answering emails, telephone calls, and mail for the facility.
* Scheduling appointments for patients and clinicians.
* Guiding staff and patients through admissions and correct medical administrative protocols, requesting authorizations for new cases.
* Checking and verifying information on patient medical records.
* Coordinating admissions and discharge of patients.
* Consulting with clinicians about patients' medical records.
* Ensuring that forms and documents are correctly filled in.
* Handling complaints and queries professionally.
* Provide occasional translation to caregivers and staff
We set standard base pay ranges for all roles based on function and level. Final offer is determined by multiple factors including, skillset, work experience and languages, and may vary from the amounts listed below.
The pay range for this position is: $18 - $19/hr
Qualifications
* Excellent customer services skills
* Strong verbal and written communications skills
* Must be detail-orientated and have thorough follow-up skills
* Knowledgeable with all Microsoft Word, Excel, Outlook, etc. and ability to learn other soft
* MUST BE BILINGUAL (Spanish/English)
* Office location: 8929 Aero Dr, Suite E, San Diego, CA 92123
* Hours: Monday-Friday 8:00AM-5:00PM
Additional Information
All your information will be kept confidential according to EEO guidelines.
All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
$18-19 hourly 43d ago
Infusion / Oncology Clinic Front Office Coordinator
Tri-City Medical Center 4.7
Oceanside, CA jobs
Tri-City Medical Center has served San Diego County's coastal communities of Carlsbad, Oceanside and Vista, as well as the surrounding region for more than 60 years and is one of the largest employers in North San Diego County. Tri-City is administered by the Tri-City Healthcare District, a California Hospital District. As a full-service acute care public hospital with over 500 physicians practicing in over 60 specialties, Tri-City is vital to the well-being of our community and serves as a healthcare safety net for many of our citizens. The hospital has received a Gold Seal of Approval from the Joint Commission showcasing a commitment to safe and effective patient care for the residents of the community.
Tri-City Medical Center prides itself on being the home to leading orthopedic, spine and cardiovascular health services while also specializing in world-class robotic surgery, cancer and emergency care. Tri-City's Emergency Department is there for your loved ones in their time of need and is highly regarded for our heart attack and stroke treatment programs. When minutes matter, Tri-City is your source for quality compassionate care close to home. Tri-City partners with over 90 local non-profit and community organizations as part of our COASTAL Commitment initiative. Together we are helping tackle some of our communities' pressing health and social needs.
Position Summary:
Provides patients and guests with a positive in-person impression. Works with the practice patients, clinical teams, and business offices to optimize the patient experience by assuring smooth patient flow, minimal wait times and overall patient satisfaction. FrontOffice assignments are rotated at an interval established by the Manager to achieve optimal patient and employee satisfaction.
Major Position Responsibilities:
The position characteristics reflect the most important duties, responsibilities and competencies considered necessary to perform the essential functions of the job in a fully competent manner. They should not be considered as a detailed description of all the work requirements of the position. The characteristics of the position and standards of performance may be changed by TCMC with or without prior notice based on the needs of the organization.
Maintains a safe, clean working environment, including unit based safety and infection control requirements.
Assignments rotated at an interval established by Manager. Office responsibilities for all assignment areas:
Coordinate peer-to-peer discussions across all frontoffice assignments.
Answer phones and return voicemails in a timely manner.
Process incoming and outgoing faxes in a timely manner.
Completes assigned re-call list in a timely manner.
Ensures that patient confidentiality is always protected, both audible and visible.
HIPAA Notice of Privacy Practices is on display and given to all new patients and then every three years.
Ensure compliance with all medical practice regulations, such as, but not limited to; HIPAA and OSHA.
May assist patient with forms completion in person.
New Patient Coordination:
Provides information needed for patient visit including directions to the appointment location(s).
Schedules new patient appointments.
Ensures complete records are obtained prior to scheduling appointment.
Check-In Patients NCO & Laboratory:
Updates all patient demographic information into the Practice Management system and registers new patients.
Accurately ensures that all visit paperwork is ready at time of visit, including obtaining prior authorization for office visit if not on file.
Verify eligibility, collects and scans patient ID card, insurance ID card into PM/EHR system.
Collects and scans any needed signatures on financial, HIPAA and arbitration forms.
Collects co-pay, coinsurance, deductible or balances due.
Enters all required MACRA measurements onto EHR at the time of arrival.
Scans frontoffice documents into EHR system and catalogs to patients' chart.
Check-In Patients Infusion:
Updates all patient demographic information into the Practice Management system.
Prepare patient record/packets daily for distribution to hospital medical record.
Verify eligibility and create FIN numbers for infusion patients.
Check-Out Patients NCO:
Coordinates schedules for follow up appointments with all referring providers of service.
Ensures prior authorizations & orders are up to date and distributes to the appropriate referring facility.
Medical Records:
Process medical records requests from outside physicians, auditing entities and patients.
Download transcribed documents and send to physicians for signature and process accordingly.
Verify eligibility and create FIN numbers for infusion patients.
Performs additional duties as assigned.
Qualifications:
Experience with Insurance (HMO, PPO), preferred
Front Desk experience, required
Minimum of 1 year of experience in health care, required
Understands insurance verification for new and current patients.
Strong background in customer service.
Is competent in the areas of leadership, teamwork and cooperation.
Demonstrates strong ethics and a high level of personal and professional integrity.
An effective communicator at all levels in the organization, with strong oral, written and persuasive skills.
Bilingual, preferred.
Education:
High school diploma or GED, required.
Certification:
Current BLS certification from the American Heart Association (healthcare provider), preferred.
Each new hire candidate who is offered employment must pass a physical evaluation, urine drug screen and pre-employment background checks before starting work.
*Salary/Hourly Wage range based on experience.
To protect the health of patients and staff, and to comply with the new State of California mandates, all job offers are contingent on the successful engagement in the TCMC COVID-19 vaccination program (fully vaccinated with documented proof or approved exception/deferral.)
TCHD is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with a disability.
$24k-39k yearly est. Auto-Apply 60d+ ago
Front Office Coordinator
D4C Dental Brands 3.5
South Pasadena, CA jobs
We have a fantastic opportunity for a dental officeFront Desk Coordinator! This position's primary responsibility is to handle all frontoffice functions for the practice. The Front Desk Coordinator must ensure that patients, parents and/or guardians are the number one priority.
Schedule:
Monday-Friday 7:45am-4:45pm. One Saturday a month 7:45am-2pm
Education and Experience:
Minimum high school diploma, or equivalent.
Experience working in a professional, medical, or dental environment with direct customer service is desired.
Specific Skills:
Strong interpersonal and relationship building skills; must be able to establish and maintain positive working relationships.
Ability to travel between multiple locations.
Customer service oriented and able to communicate with a pleasant demeanor at all times.
Effective written and verbal communication with all staff and management.
Must possess excellent organizational skills, strong attention to detail, be able to multitask and perform job duties in a timely manner.
Strong PC skills and ability to learn and successfully use new programs as required.
If you desire a career where you want make a difference in people's lives, and work well with a team, we would love to meet you!
We offer:
Paid Time Off
Paid Holidays
Medical, Dental and Vision benefits
Health Savings Account, Flex Spending
401K
Short and Long Term Disability Insurance
Life Insurance
Opportunities for Community Giving Back
$31k-39k yearly est. 9d ago
Scheduling Specialist - Chest Medicine - La Jolla
Scripps Health 4.3
San Diego, CA jobs
Caring for San Diegans since 1924, Scripps Clinic is San Diego's first choice for exceptional primary care and highly specialized and coordinated specialty care. Scripps Clinic offers a comprehensive range of medical and surgical services that are nationally recognized for quality, excellence and innovation. From primary to specialty care, our team-based model is designed to provide the best possible care and outcomes for you and your family. More than 900 providers and physicians provide 1.5 million patient visits a year coordinated through an integrated electronic health record.
This is a Full Time position (80 hours per pay period) with a Monday - Friday, 8AM - 5PM schedule, located at our Scripps Anderson Medical Pavilion in La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.
Why join Scripps Health?
At Scripps Health, your ambition is empowered and your abilities are appreciated:
* Nearly a quarter of our employees have been with Scripps Health for over 10 years.
* Scripps is a Great Place to Work Certified company for 2025.
* Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
* Becker's Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
* We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
* Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting Scripps Anderson Medical Pavilion as a Scheduling Specialist in the Chest Medicine department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
* Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
* Responding to customer billing and payment inquires as needed.
* Mentoring and training staff on departmental procedures.
* Accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors.
* Accurately documenting patient to provider communication, assessing urgency and escalating as appropriate. May manage the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
* Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
Required Qualifications:
* Must possess excellent mathematical skills and ability to handle monies.
* Excellent communication and customer service skills.
* Strong organizational and analytical skills; innovative with ability to identify and solve problems. Able to adapt, prioritize and meet deadlines.
* Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers are required.
Preferred Qualifications:
* 2 or more years of experience in a customer service or healthcare/medical office environment.
* Previous scheduling experience.
* Experience with Epic.
At Scripps Health, you will experience the pride, support and respect of an organization that has been repeatedly recognized as one of the nation's Top 100 Places to Work.
You'll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So if you're open to change, go ahead and unlock your potential.
Position Pay Range: $27.24-$35.88/hour
$27.2-35.9 hourly 7d ago
Call Center Scheduler, Access Department (Novato), Full Time, Days
Marin General Hospital 4.7
Front office coordinator job at Marin General Hospital: Foley Pamela MD
ABOUT MARINHEALTH Are you looking for a place where you are empowered to bring innovation to reality? Join MarinHealth, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team, an affiliation with UCSF Health, an ever-expanding network of clinics, and a new state-of-the-art hospital, MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center, a 327-bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties. We attract healthcare's most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.
MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Healthgrades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
Company:
Prima Medical Foundation dba MarinHealth Medical Network
Work Shift:
8 Hour (days) (United States of America)
Scheduled Weekly Hours:
40
Job Description Summary:
The Call Center Scheduler greets patients verbally on the phone and respond to patients in a timely manner. Provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem-solving for patients to ensure that their health care is provided in the most effective and timely manner possible.
Job Requirements, Prerequisites and Essential Functions:
Pay Range:
$22.50 - $27.00 - $31.50
Essential Functions and Responsibilities:
* Proficiency in typing, filing and aptitude to learn office software
* Good verbal and writing skills and a strong sense of organization
* Team oriented with a strong belief in customer service
* Ability to interpret and apply relevant insurance information when scheduling appointments
* Use EMR/EHR
* Use scanners, copiers and other office equipment
* Knowledge of proper telephone etiquette
* Ability to exercise initiative decision-making and problem solving
* Ability to manage multiple tasks in a busy clinical environment
* Ability to prioritize tasks and manage time efficiently
* Strong organization and verbal communication skills
Qualifications:
Education:
* High school diploma required; post-secondary education preferred.
Experience:
* High school diploma required; post-secondary education preferred.
* Experience with heavy phone volume, scheduling, verifying insurance eligibility, preparing medical records preferred.
* Previous customer service experience preferred.
* Electronic medical records experience preferred.
* Basic computer/keyboard knowledge.
* One year experience in providing customer service either via phone or in person focused on patient care experience
* Ability to type 60 wpm
Accommodation:
Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at ************ or ***********************************.
C.A.R.E.S. Standards:
MarinHealth seeks candidates ready to model our C.A.R.E.S. standards-Communication, Accountability, Respect, Excellence, Safety-which foster a healing, trust-based environment for patients and colleagues.
Health & Immunizations:
To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.
Compensation:
The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth's compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.
Equal Employment:
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.
$22.5-27 hourly 14d ago
Learn more about Marin General Hospital: Foley Pamela MD jobs