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  • Service Manager

    Bridgestone Americas 4.7company rating

    Marine service manager job in Columbus, OH

    Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $20.60 - $30.90 **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
    $20.6-30.9 hourly 7d ago
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  • Merchandising Services Manager

    BP Americas, Inc. 4.8company rating

    Remote marine service manager job

    The Merchandising Services Manager is responsible for leading, training, and supporting merchandising teams to ensure consistent execution of merchandising strategies across assigned locations. This role serves as a key liaison between corporate stakeholders, field teams, clients, and vendors to drive operational excellence, brand compliance, and measurable results. **Job Summary** + Provide clear direction, mentor, and support to teams across multiple locations. + Nurture a collaborative, inclusive, and high-performance team environment. + Set objectives, supervise progress, and conduct regular performance evaluations. + Develop talent with sophisticated skills in digital merchandising, analytics, and innovation. + Ensure pricing accuracy, compliance, and timely execution of price changes and promotions. + Optimize store layouts and product placement using analytics to improve sales and enhance customer experience. + Manage supplier relationships and contracts in alignment with company policies and regulatory standards. + Support new store openings, remodels, and special projects with tailored merchandising solutions. + Continuously improve space planning strategies to drive operational efficiency and financial results. + Identify and implement process improvements and best practices. + Establish and supervise innovation and operational metrics, reporting outcomes to leadership. + Own the adoption of new technologies, data analytics, and automation. + Collaborate with category management to develop and implement merchandise strategies. + Build positive relationships with internal and external partners to achieve business objectives. + Facilitate effective communication between merchandising, category management, and operations. **Qualifications** + Experience in merchandising, retail price book, supply chain management, or related operational roles. + People management experience is preferred. + Proven experience handling retail teams across multiple geographies. + Strong understanding of planograms execution, merchandising standards, and retail environments, including performance based metrics. + Experience negotiating with suppliers, handling wholesale contracts and vendor or client-facing relationships. + Familiarity with merchandising systems (e.g. PDI, S2K, SAP, Blue Yonder / JDA). + Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). + Bachelor's degree or equivalent experience in Business, Supply Chain, Retail Management, Marketing or a related field. **You will work with** + Team is comprised of 3 key functional areas: Space Planning, Price Book, and Supply Chain Management and support both our convenience and fleet businesses. + Supports more than 1,000 sites across the US, including company owned and franchise channels of trade. + Opportunity to experience managing a team with international footprint and drive transformation, leaning into new technologies and magnetic solutions. + Key primary interfaces include category managers, marketing, construction and design teams, field operations, business leaders and national vendors. How much do we pay (Base)? $106,000 - $196,000 *Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. This position is eligible for US Benefits - Select. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 - 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Benefits US S elect (*********************************************** . Bp has a parental leave policy as well, which offers up to 8 weeks' paid leave for the birth or adoption of a child. Learn more by visiting Benefits US S elect (*********************************************** . We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program. These benefits include a pension for eligible employee. You may learn more about our generous benefits at Benefits US S elect (*********************************************** . As part of bp's wellbeing package, bp offers access to health, vision, and dental insurance, as well as life and Short-Term Disability and Long-Term Disability. You may learn more about our generous benefits at Benefits US S elect (*********************************************** . **Travel Requirement** Up to 25% travel should be expected with this role **Relocation Assistance:** This role is not eligible for relocation **Remote Type:** This position is a hybrid of office/remote working **Skills:** Agility core practices, Agility core practices, Agreements and negotiations, Analytical Thinking, Business Acumen, Commercial Acumen, Communication, Continuous Improvement, Continuous Learning, Creativity and Innovation, customer and competitor understanding, Customer centric thinking, Customer data knowledge, Data Analysis, Data visualization and interpretation, Decision Making, Digital Collaboration, Digital Fluency, Industry knowledge and advocacy, Integrated pricing, Knowledge Sharing, Leading transformation, market, Negotiation planning and preparation, Offer and product knowledge {+ 13 more} **Legal Disclaimer:** We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us . If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
    $106k-196k yearly 2d ago
  • General Manager of Financial Services

    Invisible Technologies 4.0company rating

    Remote marine service manager job

    Invisible Technologies offers unusual services (a combination of outsourcing and automation) to fast-scaling, innovative companies. Each company understands and uses our services in a variety of ways. It's critical we can communicate to segments of users with visually appealing, and highly communicative assets. You're helping us explain the benefits of our product in a way that words alone never could. Job Description Please apply in the following link: ******************************************************************** We are currently looking to fill this position by June 1st 2022. We'd like to ask you a few questions to jump-start the process and get to know you a bit. Note** In order to be considered, you must submit your completed answers to the questionnaire. We will start interviewing immediately, so please be sure to complete the questionnaire, as it will lag the process if it is not complete. Good luck with the hiring process and we'll be in touch soon! THIS IS A FULL-TIME REMOTE POSITION What is Invisible? Website : ******************** Overview / Sales Deck - **************************************** Recorded Demo - **************************** Who are we? We're Invisible's Growth Team. We are an irreplaceable strategic growth partner for the world's fastest growing & most innovative companies, powering their digital workflows so they can focus on building their businesses - not running them. The Job Reporting to the Head of Sales, you will be responsible for expanding existing and sourcing new strategic clients in the Financial Services/Fintech industry. This is a role for a cross-functional leader that is looking for ownership of a key corporate strategy to systematize, build out, and expand our offering in the Financial Service space. We're looking for a passionate individual who thrives in fast-paced environments, working in a matrix structure across our Operations, Product, and Marketing teams to grow this vertical. A General Manager's North Star is the following: size, capture, and expand our addressable market for digital workflows for Financial Services companies. This feeds directly to Invisible's mission to automate repetitive work for every company so people can focus on their real work. You will be responsible for hitting revenue targets and building the strategy to grow this vertical. You will play a key role in helping us grow to a $1B company and maintain our rapid growth rate. Who We Want General Managers are leaders on our Growth team driving key pillars of our corporate strategy. We are looking for individuals with the full spectrum of abilities and we are extremely selective. The ideal candidate is a blend of 3 key strengths: 1) Industry Experience: You have experience in the financial services industry, preference for people with either a consulting or operator background 2) Revenue Leader: You have been a revenue leader who's won new business and expanded existing accounts from midmarket & enterprise accounts 3) Operator DNA: You have previous experience in building a new business lines Capabilities & Requirements: 5+ years of experience in rapidly-scaling B2B technologies companies Experience with consultative-selling, winning both new business and expanding existing accounts Experience working with a range of midmarket and enterprise companies in the financial services industry - from lending services to neobanks to credit card companies to insurance companies Working closely with Marketing, Operations, and Product to systematize and improve Invisible's offering in the financial services space Set and upgrade Invisible's growth strategy for the financial services space Identify industry trends and communicate appropriately to senior management We Believe That: -- Invisible is a world-changing company and the Growth Team is responsible for sourcing, closing, and developing clients until they no longer execute their digital repetitive work themselves -- Great client relationships are predicated on trust, sincerity & achievement of the customer's goals -- Exponential gains from systems > Short term linear work > Systems for system's sake -- Consistent feedback is key - we are addicted to learning and getting better -- What one of us knows, all of us should know Because of these beliefs, we've built a team where... -- Distributed approaches and centralized intelligence merge. Each teammate is constantly innovating and trying something new. Every mistake is prevented by all. Every success is learned by all. -- Each of us contains the sum of the knowledge, intelligence, and creativity of our entire team. -- We evolve and mutate constantly like an organism, identifying successful and problematic tactics and incorporating ideas from any source. Working Times: US (EDT or PDT) Hours Compensation & Reporting: $90k Base + $20K Bonus + Uncapped Commission + Equity You will report directly to the Head of Sales. Additional opportunities to earn more equity through promotions and through re-distribution of re-acquired shares via buybacks Additional Information ********************************************************************
    $90k yearly 60d+ ago
  • Service Operations Manager

    Valley Truck Centers 4.3company rating

    Marine service manager job in Columbus, OH

    Valley Ford has opened a brand new Ford Pro Elite location and we are looking for a well experienced Service Manager/Parts Manager. Ford Pro Elite is a commercial vehicle center that services commercial vehicles. We are a family owned and operated company who is always looking for career-oriented people that want to invest in their future. We are currently in search of an experienced Service Operations Manager for our Columbus, OH location. Must have previous Service Manager/Parts Manage experience to apply. Responsibilities of the Operations Manager: Overseeing the day-to-day operations of a Ford Service Department. Responsible for tracking department sales, expense control and profitability Monthly parts reconciliation Hiring/training/motivating Staff Employee satisfaction - Hire, train and motivate your team to achieve our business plan annually Taking Complete Responsibility for retail, commercial and internal profitability for our Service Department Exploring new ways to serve our customer base Developing an online sales process and order fulfilment system including staffing and training. Growing our wholesale business. Qualifications: Minimum of 3 to 5 years Service Manager experience required College degree in business preferred, or equal in automotive/truck parts management Supervising multiple employees effectively. Exceptional verbal and written communication skills Demonstrated leadership Job Purpose: - The Service Manager is responsible for overseeing the service department's operations, ensuring high-quality service delivery, and maintaining customer satisfaction. This role involves managing a team of service technicians, coordinating with other departments, and implementing strategies to improve service efficiency and profitability. Key Responsibilities: - Lead and manage the service department team, including hiring, training, and performance evaluations. - Develop and implement service procedures and policies to ensure efficient operations and customer satisfaction. - Monitor service department performance metrics and implement improvements as necessary. - Coordinate with parts and sales departments to ensure seamless operations and customer service. - Handle customer inquiries and complaints, providing solutions and ensuring a positive customer experience. - Maintain a safe and organized work environment, ensuring compliance with health and safety regulations. - Oversee the scheduling of service appointments and ensure timely completion of work. - Manage the department's budget, including cost control and revenue generation initiatives. - Stay updated on industry trends and advancements to maintain competitive service offerings. - Foster a positive team environment and encourage continuous professional development among staff members. Benefits: 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Supplemental voluntary insurances available. Life Insurance is fully funded by the employer Employee assistance program Employee discount Paid time off Birthday day off Recognition for longevity Parental leave Referral program Health Club/Recreation Center membership reimbursements Employee Team Member Programs and more! Come join the Winning Team at Valley Truck Centers!!! Qualifications Required Education: - Bachelor's degree in Business Administration, Automotive Technology, or a related field preferred. Required Experience: - Minimum of 5 years of experience in a service management role within the automotive or truck industry. - Proven track record of successfully managing service operations and leading a team of technicians. - Experience with budgeting, financial management, and achieving service department profitability goals. Required Skills and Abilities: - Strong leadership and team management skills with the ability to motivate and develop staff. - Excellent customer service skills and the ability to maintain positive relationships with clients. - Proficient in using service management software and Microsoft Office Suite. - Strong problem-solving skills and the ability to make decisions under pressure. - Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, staff, and upper management. - Ability to analyze and interpret data to improve service department efficiency and performance.
    $33k-44k yearly est. 18d ago
  • Service Excellence Manager

    The Strickland Group 3.7company rating

    Marine service manager job in Columbus, OH

    Join Our Dynamic Insurance Team - Unlock Your Potential! Are you ready to take control of your future and build a career in one of the most stable and lucrative industries? We are seeking driven individuals to join our thriving insurance team, where you'll receive top-tier training, support, and unlimited income potential. NOW HIRING: ✅ Licensed Life & Health Agents ✅ Unlicensed Individuals (We'll guide you through the licensing process!) We're looking for our next leaders-those who want to build a career or an impactful part-time income stream. Is This You? ✔ Willing to work hard and commit for long-term success? ✔ Ready to invest in yourself and your business? ✔ Self-motivated and disciplined, even when no one is watching? ✔ Coachable and eager to learn? ✔ Interested in a business that is both recession- and pandemic-proof? If you answered YES to any of these, keep reading! Why Choose Us? 💼 Work from anywhere - full-time or part-time, set your own schedule. 💰 Uncapped earning potential - Part-time: $40,000 - $60,000 /month | Full-time: $70,000 - $150,000+++/month. 📈 No cold calling - You'll only assist individuals who have already requested help. ❌ No sales quotas, no pressure, no pushy tactics. 🧑 🏫 World-class training & mentorship - Learn directly from top agents. 🎯 Daily pay from the insurance carriers you work with. 🎁 Bonuses & incentives - Earn commissions starting at 80% (most carriers) + salary 🏆 Ownership opportunities - Build your own agency (if desired). 🏥 Health insurance available for qualified agents. 🚀 This is your chance to take back control, build a rewarding career, and create real financial freedom. 👉 Apply today and start your journey in financial services! ( Results may vary. Your success depends on effort, skill, and commitment to training and sales systems. )
    $70k-150k yearly Auto-Apply 60d+ ago
  • Manager, Managed Services

    Onit 4.3company rating

    Remote marine service manager job

    About Onit: We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions. We're a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we're looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we'd love to meet you. Position Summary:We are seeking an experienced and dynamic leader for our Managed Services Team. In this role, you will oversee a team of highly skilled professionals dedicated to delivering exceptional client solutions, implementation services, and project management. The ideal candidate will possess strong leadership and client management skills, a solid understanding of software solutions, and a proven ability to drive successful customer outcomes.Key Responsibilities: Team Leadership: Lead, mentor, and inspire a high-performing team of managed services professionals, ensuring alignment with company goals and fostering a culture of excellence, collaboration, and accountability. Solution Delivery: Oversee the implementation, configuration, and customization of software solutions for clients. Ensure the delivery of high-quality, scalable, and efficient services that drive client success. Operations Management: Manage the financial and operational responsibilities for the Managed Services function, including reporting, billable hours, revenue, margins, and related metrics, in partnership with company finance and executive leadership teams. Process Optimization: Continuously improve service delivery processes, methodologies, and best practices to drive efficiency and optimize customer outcomes. Introduce and promote the use of best practices in project management and service delivery. Cross-Functional Collaboration: Collaborate closely with the Sales, Engineering, and Support teams to ensure the seamless handover of projects and the continuous alignment of client needs with product capabilities. Team Development: Provide coaching, mentoring, and professional development opportunities to team members, helping them grow their skills and progress in their careers. Performance Management: Conduct regular performance evaluations, set individual goals, and create development plans for team members. Innovation and Best Practices: Stay current with industry trends and emerging technologies. Introduce new methodologies and tools to improve service delivery and client engagement. Required Skills: Minimum 5+ years of experience in a client-facing role within professional services, consulting, or customer success. At least 2+ years of experience in a leadership or managerial position. Proven track record in managing and delivering complex client projects, with a focus on software solutions and services. Strong experience in consulting, solution implementation, and client relationship management. Experience with software solution implementations, including system integration, customization, and deployment. Understanding of cloud technologies, SaaS, and enterprise software solutions. Proficiency in project management tools and methodologies (e.g., Agile, PMP, or Prince2). Excellent leadership, communication, and interpersonal skills, with the ability to motivate, mentor, and manage cross-functional teams. Strong client-facing skills with the ability to build relationships and drive client success. Exceptional problem-solving and analytical skills with a solution-oriented approach. Bachelor's or master's degree in business, Computer Science, Engineering, or a related field, or equivalent practical experience. At Onit, we're committed to offering fair and competitive compensation. In addition to base pay, associates are eligible for an annual discretionary bonus. The final base salary you receive will reflect factors such as your skills, education, experience, and work location. Benefits & Perks That Support You:Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.Income Protection: 100% employer-paid life and disability insurance.Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.Community Engagement: One paid volunteer day each year to give back to the community. Our Commitment to ApplicantsWe know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. You may be exactly who we're looking for. This position will remain open for applications for 7 calendar days from the posting date.
    $61k-94k yearly est. Auto-Apply 9d ago
  • Individual Clinician Coding Services Manager - Surgical Specialties

    Advocate Health and Hospitals Corporation 4.6company rating

    Remote marine service manager job

    Department: 10395 Enterprise Revenue Cycle - Individualized Clinician Support Surg Hosp Based and Complex Specialties Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: This is a remote position. Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, DC, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation). Pay Range $51.05 - $76.60 Major Responsibilities: Operational Leadership: Lead and manage daily operations within the assigned function area, ensuring alignment with divisional and enterprise-wide goals. Operational Efficiency: Evaluate processes to improve efficiency, enhance productivity, and support standardized best practices across the Mid-Revenue Cycle. Regulatory Compliance & Confidentiality: Ensure adherence to regulatory requirements, accreditation standards, and organizational policies. Maintain confidentiality of patient records and report any perceived non-compliant practices to leadership or the Compliance Department. Performance Monitoring & Reporting: Utilize key performance indicators (KPIs) to measure effectiveness, track trends, and implement data-driven strategies for improvement. Technology Utilization: Leverage healthcare technology and analytics tools to enhance efficiency, support decision-making, and drive innovation in Mid-Revenue Cycle processes. Collaboration & Stakeholder Engagement: Engage with clinical, IT, Compliance, and Revenue Cycle leaders to integrate Mid-Revenue Cycle processes effectively, ensure regulatory compliance, and promote patient safety. Build and maintain relationships with key stakeholders to drive communication, problem-solving, and operational alignment. Team Leadership & Development: Manage and develop a team of professionals by performing human resource functions such as hiring, performance evaluations, and professional development. Provide training, feedback, and career growth opportunities to foster a high-performing and financially responsible workforce. Strategic Initiatives & Execution: Lead initiatives to improve operational effectiveness, oversee timelines, and drive system enhancements. Licensure, Registration, and/or Certification Required: Relevant industry certification from an approved accrediting body. Education Required: Bachelor's degree in health information management, Healthcare Administration, or a related field, or equivalent experience. Experience Required: Minimum 8 years of experience in mid-revenue cycle operations, coding, HIM, or healthcare technology, including 2+ years of leadership experience in a large integrated healthcare system. Knowledge, Skills & Abilities Required: Mid-Revenue Cycle Expertise: Demonstrated knowledge of facility coding, professional coding, and HIM operational guidelines and workflows necessary to scope of work. Understanding of third-party reimbursement programs, state and federal regulatory requirements, national and local coverage decisions, and coding classification systems (ICD-10, CPT, HCPCS). Financial & Data Analysis: Ability to organize, compile and analyze data from various sources in order to detect patterns, and identify areas for improvement. Technology & Systems Proficiency: Strong understanding of EHR systems and other revenue cycle technology solutions. Proficient in Microsoft 365 products, including Teams, SharePoint, Word, Excel, PowerPoint, and Access. Process Improvement & Standardization: Experience in optimizing workflows and improving operational effectiveness within a complex healthcare environment. Skilled in prioritizing business needs and resource management to develop efficient and scalable processes. Leadership & Team Development: Proven ability to manage teams, coach staff, and foster a culture of continuous improvement and accountability. Ability to work effectively across multiple departments and within matrix organizational structures. Collaboration & Cross-Functional Communication: Strong interpersonal skills with the ability to engage clinicians, finance, IT, and revenue cycle teams to align goals, facilitate integration, and drive strategic initiatives. Problem-Solving & Attention to Detail: Ability to identify and solve problems creatively, work within deadlines, and maintain a high level of accuracy and attention to detail. Physical Requirements and Working Conditions: Exposed to normal office environment. Job may require travel, therefore, may be exposed to road and weather hazards. Must be able to lift up to 40 lbs. occasionally. Sits the majority of the workday, but also may lift, reach, and bend throughout the day. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. #REMOTE #Li-REMOTE Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
    $51.1-76.6 hourly Auto-Apply 23d ago
  • Manager Operations Real Estate Services Transformation - US Based Remote

    Anywhere Real State Inc.

    Remote marine service manager job

    The Data Analytics Operations Manager will report to the Vice President of National Operations for Anywhere Integrated Services. The role of an Data Analytics Operations Manager is to work relentlessly to make things "better, faster, simpler" by having a detailed understanding of business processes combined with the ability to scientifically measure productivity and creatively generate improvement ideas through methods including technology, simple process changes, and functional structure changes (e.g. consolidation or specialization). The Data Analytics Operations Manager is also responsible for creating the business case for change, including any potential investment required and can translate process efficiency drivers into quantified expense savings. This role must function as a team player, building relationships and credibility across a broad spectrum of stakeholders including business leaders in the field and their teams, leaders and individual contributors in the National Operations Center, Finance, and IT departments. Responsibilities: * Enhance drivers-based staffing model that rolls individual tasks and work intensity up to an overall FTE need. Maintain this model and use it when sizing initiatives to reflect the expected increase in productivity, incorporating the headcount savings and ensuring the benefit is captured. * Partner with finance to develop cost accounting frameworks to enable a consistent form of activity-based costing in order to accurately setup billing and/or cost allocation to consumers of the National Operations Center's services. * Build upon the existing work to standardize processes and procedures nationally to the maximum extent possible, collaborating with brands in the field to build buy in. * Work with business leaders to identify opportunities for improved efficiencies through automation, data integrations, process changes and organizational re-alignments. * Partner extensively with IT for system changes and enhancements and assist in the development of requirements and managing the execution. * Develop and/or enhance measurement systems for metrics that can be used to improve management visibility and insight into operational performance. * Design and implement satisfaction measures for internal (and possibly external) customers. Requirements: * Education: Technical degree in engineering or other science related field. * Ability to think strategically by identifying where the leverage is in a business problem and finding creative ways to solve it. * Ability to query data (e.g. SQL, SAS) is a requirement. * Must be able to build decision frameworks using data and translate to financials- cost and revenue. * Influence & communication: can tell a story with data, is able to sell ideas based on 'what's in it for you.' * Ability to conceptualize, size, sell and execute the most impactful initiatives to reduce cost, increase revenue, or improve the customer experience. * At least 3 years' experience in a process and/or analytics discipline (financial services or manufacturing preferred).
    $62k-110k yearly est. Auto-Apply 6d ago
  • Manager Operations Real Estate Services Transformation - US Based Remote

    Anywhere Integrated Services

    Remote marine service manager job

    The Data Analytics Operations Manager will report to the Vice President of National Operations for Anywhere Integrated Services. The role of an Data Analytics Operations Manager is to work relentlessly to make things “better, faster, simpler” by having a detailed understanding of business processes combined with the ability to scientifically measure productivity and creatively generate improvement ideas through methods including technology, simple process changes, and functional structure changes (e.g. consolidation or specialization). The Data Analytics Operations Manager is also responsible for creating the business case for change, including any potential investment required and can translate process efficiency drivers into quantified expense savings. This role must function as a team player, building relationships and credibility across a broad spectrum of stakeholders including business leaders in the field and their teams, leaders and individual contributors in the National Operations Center, Finance, and IT departments. Responsibilities: Enhance drivers-based staffing model that rolls individual tasks and work intensity up to an overall FTE need. Maintain this model and use it when sizing initiatives to reflect the expected increase in productivity, incorporating the headcount savings and ensuring the benefit is captured. Partner with finance to develop cost accounting frameworks to enable a consistent form of activity-based costing in order to accurately setup billing and/or cost allocation to consumers of the National Operations Center's services. Build upon the existing work to standardize processes and procedures nationally to the maximum extent possible, collaborating with brands in the field to build buy in. Work with business leaders to identify opportunities for improved efficiencies through automation, data integrations, process changes and organizational re-alignments. Partner extensively with IT for system changes and enhancements and assist in the development of requirements and managing the execution. Develop and/or enhance measurement systems for metrics that can be used to improve management visibility and insight into operational performance. Design and implement satisfaction measures for internal (and possibly external) customers. Requirements: Education: Technical degree in engineering or other science related field. Ability to think strategically by identifying where the leverage is in a business problem and finding creative ways to solve it. Ability to query data (e.g. SQL, SAS) is a requirement. Must be able to build decision frameworks using data and translate to financials- cost and revenue. Influence & communication: can tell a story with data, is able to sell ideas based on ‘what's in it for you.' Ability to conceptualize, size, sell and execute the most impactful initiatives to reduce cost, increase revenue, or improve the customer experience. At least 3 years' experience in a process and/or analytics discipline (financial services or manufacturing preferred).
    $62k-110k yearly est. Auto-Apply 5d ago
  • Mobile Service Manager

    Fleetpride, Inc.

    Remote marine service manager job

    FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today! GENERAL JOB DESCRIPTION The Service Manager - Mobile serves as the frontline leader connecting FleetPride's branch operations with customer sites, driving both service quality and profitability. This position is accountable for achieving or exceeding annual EBITDA, sales, and inventory goals while delivering dependable on-site support. that reflects FleetPride's commitment to Keeping America's Trucks Moving. DUTIES & RESPONSIBILITIES Team Development & Safety Recruit, train, and mentor mobile service technicians, ensuring alignment with FleetPride's quality and safety standards. Conduct regular field audits, safety inspections, and performance reviews. Foster a culture of teamwork, professionalism, and accountability among mobile service staff. Ensure compliance with OSHA, DOT, and FleetPride safety protocols to maintain a zero-incident workplace. Operational Leadership Oversee all Mobile Service operations, ensuring efficient scheduling, dispatching, and workflow management across assigned territories. Direct and monitor daily field activities to ensure timely and high-quality repairs at customer sites. Manage technician dispatch to optimize response times, minimize downtime, and increase productivity. Maintain clear communication between branch operations, technicians, and customers to ensure a seamless service experience. Customer Experience & Sales Support Deliver an outstanding customer experience by providing clear communication, technical guidance, and timely updates throughout the repair process. Act as the primary customer contact for mobile service needs, building long-term relationships based on trust, transparency, and dependability. Identify and recommend preventive maintenance opportunities to increase customer value and loyalty. Learn and manage customer and vendor portals to meet contract requirements and ensure compliance with national account processes. Financial & Administrative Management Manage department P&L to achieve profitability goals through effective labor management, inventory control, and cost discipline. Review and approve all work orders, invoices, and timecards for accuracy and timeliness. Maintain accurate reporting of business unit performance metrics, including utilization, efficiency, and revenue growth. Partner with Regional and Branch leadership to align mobile operations with company objectives and financial goals. Service Truck Fleet & Equipment Oversight Oversee regular maintenance, inspections, and repairs of the FleetPride mobile service truck fleet. Ensure service vehicles are properly stocked with tools, safety equipment, and critical parts to perform on-site repairs efficiently. Manage parts usage, inventory replenishment, and cost control to maintain operational readiness. Strategic & Continuous Improvement Support FleetPride's growth strategy by expanding mobile service capabilities and customer reach. Identify opportunities to improve efficiency, reduce downtime, and enhance the customer experience. Stay current with industry trends, diagnostic technology, and heavy-duty repair best practices. Collaborate with FleetPride Training (FTU) and Technical Support to ensure ongoing technician skill development and certification. EDUCATION & TRAINING High school diploma or GED equivalent; bachelor's degree preferred Computer literate and proficient with inventory catalogs and various Microsoft and Google Docs software and programs. Experience in Learning Management System administration and reporting, preferred Valid drivers' license with a good driving record. Ability to travel up to 70% of the time is required. KNOWLEDGE & EXPERIENCE Proven track record in Mobile Service operations and customer service Works well under pressure and manages stressful situations with ease Strong customer service and sales skills SKILLS & ABILITIES Ability to manage a P&L. Ability to calculate productivity Average oral and written communication skills WORKING CONDITIONS WORK ENVIRONMENT The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise. HOURS / SHIFTS Must be able to work non-traditional hours to include nights, weekends and on-call responsibilities SALARY yes BENEFITS Cell Phone Laptop - possibly w/diagnostic capabilities Motus or Company Vehicle(preferred) OTHER Travel up to 70% FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $58k-93k yearly est. Auto-Apply 15d ago
  • Rail Fleet Manager

    Usalco 3.0company rating

    Remote marine service manager job

    USALCO is a leading provider of aluminum-based component products used in water treatment, pulp and paper manufacturing, the making of catalysts for oil refining, the housing market and other sectors. The right individual will have a can-do attitude, the ability to be part of a team while operating independently, and consistently performs to very high standards. This is a REMOTE position. JOB SUMMARY: The position requires a motivated, detail oriented, and results driven team player who: Incorporates safety and quality into every decision while performing day-to-day activities. Will actively seek out opportunities to continuously improve their role. Assist and reply to requests from supply chain management, transportation, accounting, sales, and human resources in a timely manner. The employee in this position will be a positive-natured, task-oriented individual. This person must be personally and professionally motivated to work constructively with team members at all levels within the company, to execute job responsibilities with a sense of urgency and to support plant and business initiatives, as well as consistently strive to increase the safety, quality, and the productivity of the site. The individual in this role must be able to work independently or with others on site to meet organizational goals. Safety, Quality, and Productivity are paramount concerns. ROLES AND RESPONSIBITIES: Ensure all Corporate safety rules, work guidelines/practices, and procedures are followed while performing duties. Oversee the complete Rail fleet operations within USALCO. Manage rail car fleet utilization, maintenance, and fleet sizing for both railcar tankers and Hopper car fleet. Measure and report out monthly financial & KPI performance including railcar turn times, Customer turn times, and Demurrage for the facilities in your scope Work with 3 PL provider to make sure all rail lanes are contracted and that rail car invoices match to contracted rates. Ensure all invoices are processed and paid timely. Review all Railcar monthly payments for accuracy and reporting to USALCO finance team. Track railcars daily and work with 3PL and rail providers to troubleshoot any issues delaying shipments. Develop and execute cost savings opportunities. Oversee the complete operational needs of Transloading facilities within USALCO network. Manage the transloading contracts under your scope of responsibility. Perform audits at existing & future facilities to ensure they meet all of USALCOs safety & quality requirements. Manage transloaders to make sure that they meet 90% or higher customer On Time to Request (OTTR) and holding all Transloading facilities accountable to meet a 98% or higher On Time to First promise (OTTFP) delivery performance Measure and report out monthly financial & kpi performance for the facilities in your scope. Develop and execute cost savings opportunities. Work with Commercial, Legal and Supply Chain teams to develop new transloading and customer contracts. This position will work remotely and requires travelling of at least 30% of time. Must be available to work overtime, off shift and weekends, as needed. Perform other duties as assigned in support of business goals and objectives. MINIMUM QUALIFICATIONS: KNOWLEDGE AND SKILLS Exceptional communication, interpersonal and presentation skills. Ability to work in detail where required but also to elevate, understand and manage within the bigger picture. Demonstrate influencing skills to reach consensus, buy-in and commitment from internal and external partners. Able to manage with ambiguity and autonomy. Demonstrated capability to lead and develop planning talent. Exceptional ability to effectively communicate, build collaborative relationships and influence change without direct authority across business units and support functions at all levels (e.g., senior leaders and individual contributors) in a large matrix organization. Excel at simplifying complex operational issues and turning data into actionable insights using data visualization EDUCATION: Bachelors degree in Logistics, Supply Chain, Engineering, or Business Management A Minimum of 10-15 years of experience in field may be utilized in lieu of degree. EXPERIENCE: Minimum of 5-year prior experience with logistics and transloading operations Minimum of Intermediate Proficiency in Microsoft Excel, Word, SharePoint, PowerPoint, Teams & ERP platforms Experience preferred with PaperSave and Aptean Ross ESSENTIAL FUNCTIONS: The Ability to: Maintain confidentiality of personnel information, and company processes and strategies, Routinely sits 80% of shift Be flexible with work hours to meet demands of this position. USALCO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, USALCO does not offer employment visa sponsorships upon hire or in the future.
    $27k-48k yearly est. 60d+ ago
  • Field Service Manager Branch

    Crown Equipment Corporation 4.8company rating

    Marine service manager job in Columbus, OH

    :** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere. **Job Posting External** **Job Responsibilities:** + Direct, manage, train, motivate, and monitor job performance of Field Service Technicians. Ensure safety practices. Review paperwork and timecards. + Recruit, interview, develop, and evaluate service personnel. Counsel direct reports. + Maintain good customer relations and improve customer retention. Maintain direct contact with current or prospective customers. Resolve complaints. Prepare customer service repair quotes, presentations, cost reports, etc. + Pursue and develop new service business. Administer Company goals and policies. Maintain paper flow, records, and reports. **Qualifications:** + High school diploma and prior experience as a Field Service Technician + Prior experience as a Dispatcher and/or Supervisor preferred + Strong technical/repair knowledge + Good communication, interpersonal, motivational , and computer skills with Microsoft Office Suite experience + Valid driver's license, good driving record, and the ability to safely operate lift trucks **Work Authorization:** Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. **Compensation and Benefits:** Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more. EOE Veterans/Disabilities
    $70k-99k yearly est. 60d+ ago
  • Manager Operations Real Estate Services Transformation - US Based Remote

    Anywhere Real Estate

    Remote marine service manager job

    The Data Analytics Operations Manager will report to the Vice President of National Operations for Anywhere Integrated Services. The role of an Data Analytics Operations Manager is to work relentlessly to make things "better, faster, simpler" by having a detailed understanding of business processes combined with the ability to scientifically measure productivity and creatively generate improvement ideas through methods including technology, simple process changes, and functional structure changes (e.g. consolidation or specialization). The Data Analytics Operations Manager is also responsible for creating the business case for change, including any potential investment required and can translate process efficiency drivers into quantified expense savings. This role must function as a team player, building relationships and credibility across a broad spectrum of stakeholders including business leaders in the field and their teams, leaders and individual contributors in the National Operations Center, Finance, and IT departments. **Responsibilities:** + Enhance drivers-based staffing model that rolls individual tasks and work intensity up to an overall FTE need. Maintain this model and use it when sizing initiatives to reflect the expected increase in productivity, incorporating the headcount savings and ensuring the benefit is captured. + Partner with finance to develop cost accounting frameworks to enable a consistent form of activity-based costing in order to accurately setup billing and/or cost allocation to consumers of the National Operations Center's services. + Build upon the existing work to standardize processes and procedures nationally to the maximum extent possible, collaborating with brands in the field to build buy in. + Work with business leaders to identify opportunities for improved efficiencies through automation, data integrations, process changes and organizational re-alignments. + Partner extensively with IT for system changes and enhancements and assist in the development of requirements and managing the execution. + Develop and/or enhance measurement systems for metrics that can be used to improve management visibility and insight into operational performance. + Design and implement satisfaction measures for internal (and possibly external) customers. **Requirements:** + Education: Technical degree in engineering or other science related field. + Ability to think strategically by identifying where the leverage is in a business problem and finding creative ways to solve it. + Ability to query data (e.g. SQL, SAS) is a requirement. + Must be able to build decision frameworks using data and translate to financials- cost and revenue. + Influence & communication: can tell a story with data, is able to sell ideas based on 'what's in it for you.' + Ability to conceptualize, size, sell and execute the most impactful initiatives to reduce cost, increase revenue, or improve the customer experience. + At least 3 years' experience in a process and/or analytics discipline (financial services or manufacturing preferred). Anywhere Integrated Services is a driving force in the title and settlement services industry. Anywhere Integrated Services is national in scope, but each of its companies are locally staffed, with a wealth of experience in settlement services. We operate in 49 states as well as the District of Columbia, and provide closing services in all 50. Anywhere Integrated Services is a subsidiary of Anywhere Real Estate. Anywhere Real Estate is a publicly traded company and a global provider of real estate services. It franchises and owns several of the industry's leading real estate brands and brokerages. Anywhere Integrated Services' Family of Companies operate more than 40 distinct company and brand names throughout the United States such as Title One (ID), Sunbelt Title (FL), Equity Title (CA), Texas American Title Company (TX), Market Street Settlement Group (NH/ME), Mid-Atlantic Settlement (MD), Burnet Title (MN / IL / WI) and U.S. Title (MO). Anywhere Real Estate Inc. (************************ **(NYSE: HOUS) is moving real estate to what's next.** Home to some of the most recognized brands in real estate Better Homes and Gardens Real Estate (*********************** , Century 21 (*************************** , Coldwell Banker (******************************** , Coldwell Banker Commercial (****************************** , Corcoran (************************** , ERA (********************* , and Sotheby's International Realty (*********************************** , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. **At Anywhere, we are empowering everyone's next move - your career included.** What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. **We pursue talent** - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. **We value our people-first culture,** which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (********************************************************************** . We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: + Great Place to Work + Forbes World's Best Employers + Newsweek World's Most Trustworthy Companies + Ethisphere World's Most Ethical Companies EEO Statement: EOE including disability/veteran
    $43k-82k yearly est. 6d ago
  • Service Operations Manager

    Langate 3.7company rating

    Remote marine service manager job

    Role: Service Operations Manager Department: Service Delivery Reports To: CEO Term: Permanent Full-Time Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off Imagis is an IT digital transformation firm that has been focused on the technology needs of Non-Profits, Biotech, Biomed, and other Healthcare IT companies for over 25 years. Our Mission is to deliver the best digital workplace experience for people to work better together securely with technology while balancing productivity and security. Our Vision is to build a future where people are connected, resourceful and leveraging technology to realize their potential. A bright future of growth and evolution where everyone can imagine more, achieve more and be more. A future where technology creates limitless opportunities for the global economy, organizations, and individuals. Our Core Values Intentional Growth Thoughtful Execution Integrity Above All Else Position Overview: As a key leader within our organization, you will be responsible for steering our service team, ensuring excellence in service delivery, and maintaining strong relationships with internal and external stakeholders. This role is pivotal in shaping our service operations and aligning them with our strategic objectives. Position Responsibilities Team Leadership: Lead, manage and hold accountable the service team, fostering accountability, innovation, and collaboration. Process Development: Build and optimize service operations processes to enhance service delivery. Daily Coordination: Facilitate weekly service team and daily stand-up meetings, ensuring clear communication and actionable follow-ups. Project Management: Develop project plans, assign resources and provide regular project status updates and efficiently manage resource allocation across the service pipeline. Facilitate project kick-off calls and lessons learned documentation. Change Management: Handle change orders and direct service change requests, ensuring seamless execution. Documentation Management: Ownership of documentation structure, SOP quality and adherence. Policy Compliance: Ensure adherence to service desk processes in line with company policies. Service Level Management: Monitor and achieve service level objectives across all service incidents and requests. Vendor Relations: Maintain regular communication with key third-party vendors, ensuring alignment with service objectives. Strategic Reviews: Conduct technology alignment reviews, providing insightful recommendations. Qualifications Excellent English communication skills Strong technical background within Microsoft 365 and Azure Ecosystem Proven leadership in service delivery management Excellent communication and team management skills Knowledge of current technology trends Minimum of 5+ years working in IT MSP or similar IT Service Desk team Minimum of 5+ years as Infrastructure IT Engineer (T2 or T3) or Team Lead Minimum of 3+ years in IT Project Management 1 or more of the following certifications or similar ITIL CAPM PMP Project + M365 or Azure Fundamentals Personal Skills Self-motivated and driven Builder of process and systems Results oriented Strategic thinker with ability to execute Precise and detailed Clear and assertive communication style Key Performance Indicators Service Gross Margin SLA Adherence Standards Compliance
    $49k-79k yearly est. 60d+ ago
  • Operations Manager, Dedicated Services

    Thomas Keller Logistics Group 3.5company rating

    Remote marine service manager job

    Job Description Operations Manager The Operations Manager is responsible for ensuring effective and successful management of labor, productivity, and safety across all dedicated services operations the manager is assigned to. This role also focuses on business analysis, data entry and continuous improvement around key performance indicators. The ideal candidate for this role is a self-leader with an entrepreneurial mindset that has the willingness to grow with the company. Primary Job Responsibilities and Expectations Serves as primary contact to dedicated drivers and customers Manage up to 50 drivers across multiple operations Conduct analysis of fleet operations and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain and present customer specific reporting Equipment service and repair coordination Ensure that all operations are following best practices and implementing latest service enhancements New account onboarding and contingency planning Collaborate with senior management and customer to determine their needs and expectations Conduct customer visits and satisfaction surveys Focus on driver and customer retention Performs other related duties as assigned Knowledge, Skills, and Abilities Ability to communicate effectively with supervisor and customer both orally and in writing. Ability to take job orders from supervisor. Ability to get along well with others in organization. Ability to establish priorities, work independently, solve problems, and proceed with objectives without supervision. Participate in corrective and preventative actions and continuous improvement projects. Basic data entry and/or word processing skills. Skill in the use of computers, preferably in a PC, Windows-based operating system. Skill in the use of common office machinery. Attention to detail. Special Requirements Must be at least 21 years of age or older. Must be willing to work overtime, holidays, and weekends as requested by supervisor. Must be able to be on call outside of office hours Environment Hybrid of working at home and in the field.
    $45k-59k yearly est. 23d ago
  • Service Manager

    Alpha Automotive 4.3company rating

    Marine service manager job in Columbus, OH

    Alpha Automotive is looking for a Service Manager to join our rapidly growing team! Here at Alpha Automotive, we pride ourselves on providing the best service possible for our customers by being an alternative to large, impersonal dealership repair shops and providing them with an elevated level of personalized service each and every time. We are now hiring for ALL of our locations: Stealth Auto Recovery, Excite Towing, Wayne's Auto Powell, Wayne's Auto Schrock, Wayne's Auto Westerville, Mann's Expedite Service, H.I.N.T., Excite Collision Repair, and Ernie's Auto Repair! As a Service Manager, a typical day may include the following: Managing our service department while handling customer service interactions, reports, and repairs. Advising customers on the care of their vehicles and the value of maintenance in accordance with the manufacturer's specifications Acting as a liaison between the technician and customers Answer service calls, set and confirm appointments Establish long-term positive relationships with customers This career may be for you if: You have strong leadership skills You have experience with Mitchell Management Systems, or All Data Management Systems You have outstanding customer service skills You are extremely organized You thrive in a fast paced work environment You're team oriented and self-motivated Benefits include: Training & competitive pay Bonus structure Dental, vision, life & disability insurance Paid time off after a year of service View all jobs at this company
    $36k-49k yearly est. 22d ago
  • Property Management - Resident Services Manager

    West Shore 4.4company rating

    Marine service manager job in Columbus, OH

    The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Manager are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents. ESSENTIAL JOB DUTIES: • Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention. • Acquire a broad knowledge of the community and the surrounding area. • Prepare and maintain log of resident issues and services provided. • Assist residents with resolution of lease violations under the direct supervision of the Property Manager. • Prepare and deliver move in and renewal gifts. • Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property. • Coordinate all resident events. Minimum of one event per month. • Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution. • Manage Kingsley platform and address any resident concerns within 24 hours. • Greet, tour and lease to prospects as well as respond to any leads that come in. COMPETENCIES: • Understand the needs of the resident population and property in which they live. • Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency. • Flexibility and ability to manage a complex workload in varied work environments • Strong interpersonal, communication, organization, writing and computer skills OTHER DUTIES This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
    $45k-64k yearly est. Auto-Apply 60d+ ago
  • UPS Service Manager / Operations Manager

    National Power, LLC 4.4company rating

    Remote marine service manager job

    Job Description We are seeking an experienced UPS Service Manager to lead and oversee service technicians responsible for the installation, maintenance, and operation of uninterruptible power supply systems ranging from 8kW to 1MW+ capacity. This role requires advanced technical expertise in power systems, strong leadership and business management skills, and the ability to manage complex electrical infrastructure operations while driving business growth and customer satisfaction across multiple territories. Essential Duties and Responsibilities: Core duties and responsibilities include the following. Other duties may be assigned. Technical Leadership Provide technical guidance and support for complex installations and maintenance scenarios Review and approve major project proposals, technical specifications, and service recommendations Ensure quality control standards are maintained across all service activities Oversee warranty management and manufacturer relations for all UPS equipment brands Stay current with emerging technologies and industry best practices in power systems Manage technical documentation, service records, and compliance reporting Team Management & Development Supervise, mentor, and develop a team of UPS technicians and electrical specialists Coordinate work schedules, resource allocation, and project timelines for multiple concurrent installations and service calls Design and conduct comprehensive training programs on UPS technology, safety procedures, and industry best practices Review, approve, and quality-check all technical work performed by team members Lead, mentor, and develop multiple service teams including Lead Technicians, Senior Technicians, and support staff Recruit, hire, and onboard qualified technical personnel to support business growth Establish performance metrics, conduct regular performance reviews, and implement improvement plans Design and oversee comprehensive training and certification programs for all technical staff Foster a culture of safety, technical excellence, and customer-first service delivery Manage succession planning and career development pathways for team members Required qualifications 8-10 years of progressive experience in UPS systems, power electronics, or electrical services industry 5+ years of management experience leading technical teams Proven experience with both single-phase and three-phase UPS systems (8kW to 1MW range) Expert knowledge of UPS systems, power electronics, battery systems, and electrical distribution across single-phase and three-phase applications Experience with static transfer switches, power distribution units, and monitoring systems UPS manufacturer certifications (APC, Eaton, Schneider Electric, etc.) highly desirable Working Conditions Primarily field-based work at customer facilities Occasional after-hours and emergency call-out availability required Travel to various customer sites within assigned territory Work in industrial environments including data centers, hospitals, manufacturing facilities Exposure to electrical hazards requiring strict adherence to safety protocols The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.) Frequently work near moving mechanical parts Physical Demands: Lifting and carrying heavy objects, up to 75lbs, will be required. Ascending or descending ladders, scaffolding, stairs, ramps and the like using feet/legs and/or hands/arms. Seizing, holding, grasping, turning, or otherwise working with hand(s). Entering text or data into a computer or other machine by means of a keyboard. Pushing/pulling may involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides. Moving about on hands and knees or hands and feet to enter restricted spaces. Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to pedals, buttons, levers, and cranks. Clarity of vision (i.e., working with small objects or reading small print), including use of computers. Sitting for long periods of time may be required. Sometimes moving about on hands and knees or hands and feet to enter confined spaces. Compensation Competitive salary. We are a performance-based company and pay will ultimately reflect the employee's productivity and overall performance. Three weeks of paid vacation after 90 days (first year is pro-rated based on start date) Up to 9 paid company holidays Paid sick time Company-paid Life Insurance ($75,000) Company-paid Short-term and Long-term Disability Insurance Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company. 401(k) retirement savings plan with company matching Health Savings Account (HSA) Flexible Spending Accounts (FSA) Additional Info: Criminal background checks and pre-employment drug screens are required. Must be able to pass a Department of Transportation physical examination. This is a remote position and will require the employee to work from home. Equal Opportunity Employer: National Power LLC is an Equal Opportunity/Affirmative Action Employer and VEVRAA federal contractor and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, gender identification or any other status protected under local, state or federal laws. Powered by JazzHR ZueqkfSE2H
    $36k-54k yearly est. 5d ago
  • Service Manager

    Tire Discounters 3.1company rating

    Marine service manager job in Delaware, OH

    Join the Tire Discounters Family -- Drive Your Career Forward! About Us: Tire Discounters, the nation's largest family-owned and operated tire & service business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care for our nearly 2,300 team members. We offer diverse career paths, industry-leading training, and a commitment to our core values. As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing while challenging the status quo. Your Role as a Service Manager: As a Service Manager, you'll lead and support a team of Service and Tire Technicians to deliver high-quality service and ensure customer satisfaction at your store. What You'll Do: * Coach, mentor, and train shop employees, manage performance, and assist the General Manager with hiring. * Responsible for the smooth operation of the shop, which includes bay management and workflow of the location. * Serves as a liaison providing clear communication between the shop, counter staff and customers. * Ensure all inspection and diagnostic procedures are followed while providing the customer with professional, timely recommendations. * Promote safety while ensuring quality and service standards by leading a team to deliver outstanding customer service. Requirements * Experience in automotive service/repair (certifications preferred). * Management experience with strong leadership skills. * Excellent communication and multitasking abilities. * Strong work ethic and goal-oriented mindset. * Valid driver's license and availability to work Saturdays. * Ability to stand for long periods, bend, and lift up to 75 lbs. * Authorized to work in the USA (18+). * Comfortable with occasional mechanical hazards and outdoor conditions. Career Path Service Manager → General Manager → Regional Manager Compensation Pay: $55,000 - $85,000+ annually Service Managers are paid a weekly hourly rate, and earn monthly individual spiffs as well as participating in the monthly store bonus. Why Tire Discounters? * Growth Opportunities: well defined paths for career advancement. Many leaders within our family cut their teeth in the store. * Skill Development: Paid company training at all levels, led by master certified trainers and experienced leaders. We offer a company tool program as well! * Competitive Pay & Benefits: Solid compensation plan and a full suite of benefits to choose from. * Supportive Team: You'll roll with the best team in the business. Since day one, we've been family-owned and operated, and that shows!
    $55k-85k yearly 60d+ ago
  • Manager, White Space Service Operations

    Vertiv 4.5company rating

    Marine service manager job in Westerville, OH

    Vertiv's Thermal Service organization is currently hiring a Manager of White Space Services. This position will be responsible for leading Vertiv's liquid cooling, direct to chip service and project support business operations. In addition, this position will support a team of Engineers, Project Managers and Deployment professionals who will execute white space data center services for direct-to-chip cooling. This person will focus on establishing processes from pre-sales through equipment commissioning and ongoing service & maintenance to ensure a smooth, repeatable process is established, implemented, and followed. This job requires a technical understanding of mechanical systems as well as effective communication with all levels of multiple organizations. RESPONSIBILITIES Work with the Project deployment and Field Services organizations to help define and develop methods and procedures and institute best practices for performing liquid cooling services in the white space. Ensure the procedures are documented and enforced. Create the service and delivery scope of work in conjunction with the technical and service sales teams. Drive the utilization of standard service tools to execute the service or project effectively, achieving quality, financial and schedule targets. Define the appropriate manpower resources required to fulfill the project or service scope of work. Work with all functional group leaders to develop the project organizational resource chart and standard. Work with all functional groups and stakeholders to ensure an understanding of roles, responsibilities, and deliverables. Evaluate alternative delivery methods to help ensure success of Vertiv's liquid cooling services using expertise in other functional areas of the organization, such as Engineering, Offering and Project Execution. Establish and implement processes with a focus on hand-offs between functional areas to drive customer satisfaction. Work to build and modify existing Liquid Cooling services to adapt to the quickly changing landscape of direct to chip cooling. Ensure issues are resolved promptly and communicated to stakeholders. This includes both process and technical engineering solutions. Must have ability to communicate effectively, including conducting effective meetings and presentations. Establish liquid cooling program reporting and KPI's. Document meeting notes, action items and follow through to completion. Proven record of accomplishment executing complex mechanical and electrical projects or services programs. Ability to read and understand project mechanical drawings and scope documents. Identify key points to ensure Vertiv Service meets its deliverables. Ability to position our service programs in a way which maintains a good relationship with our customer and provides value. Experience with building a new team and +dealing with conflict resolution with general contractors, subcontractors, and/or customers. Adds value by being able to simplify issues in the key aspects and has the courage to provide a fair view regardless of who it may favor. Respects the need and value for process, training, and governance, but understands when we need to escalate and “bend” a process because the situation dictates it. Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy. Apply lessons learned to current and future projects. QUALIFICATIONS 10+ years of service or installation management experience, critical infrastructure expertise with thermal cooling systems and monitoring are a plus. Knowledge of construction and mechanical contracting is a plus. Knowledge of engineering, data center infrastructure and commissioning processes is also helpful. A high degree of communication, supervisory, problem solving and management skills are required. Special Skills: Excellent communication skills, both written and verbal Excellent management and team building skills. Excellent customer service skills Excellent project management skills Detail-oriented Excellent organizational, analytical, and people skills Ability to work and multi-task in a fast-paced environment. EDUCATION AND CERTIFICATIONS Bachelor's degree in an Engineering discipline or equivalent field services experience is required. MBA preferred. PHYSICAL REQUIREMENTS No Special Physical Requirements TRAVEL TIME REQUIRED 25 to 30%
    $36k-50k yearly est. Auto-Apply 22d ago

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