Service Advisor jobs at MarineMax

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual's style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people's lives. Position Overview: UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders. Job Responsibilities: Analyze customer inquiries, various types of feedback. and related data. Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries. Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency. Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP. Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC. Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues. Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience. Is up to date and understanding of industry fraud trends Skills in defining requirements for operational changes or service improvement Capability to adhere to team processes and standards, while leading process improvement efforts. Ability to work in a fast-paced environment while maintaining a high level of attention to detail. Other duties as assigned by supervisor Requirements: Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar Minimum 2-3 years of experience in Logistics or E-commerce is preferred Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools Flexibility and agility to adapt to changing and evolving business requirements and objectives. Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic. Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally. Regular, dependable attendance and punctuality is required Salary: $92,000 - $97,000 *The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position. The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary. As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Rowley Company is a leading manufacturer and international distributor of home décor products, offering value-added services and solutions to our professional trade and retail partners. Since 1962, Rowley has supported drapery and upholstery workrooms, installers, and designers with the tools, supplies, education, and technical expertise needed to grow their businesses. Our vast portfolio includes over 15,000 products available for same-day delivery, utilized worldwide in window covering design, fabrication, installation, quilting, and upholstery. We serve a diverse range of industries, including residential, retail, hospitality, healthcare, education, and marine. The Customer Experience Representative (CER) is responsible for establishing and maintaining profitable relationships with customers on behalf of the company by answering incoming calls from customers placing product orders. They would also assist with fax/email orders, answer product inquiries and questions, handle complaints, troubleshoot problems and provide account information to customers. Responsibilities: Provide excellent customer service in an outgoing, courteous, friendly and professional manner Process product sales orders for customers via phone, fax or email Assist customers in locating items in the sales catalog and/or website Assist customers with product knowledge or technical assistance Assist customers in tracking sales order shipments Assist customers with account information and process credit card payments Requierments: Must be able to clearly speak and write in English AND Spanish Must be polite, friendly and outgoing Must have excellent phone etiquette and people skills Must be able to work together, as a team, as well as independently Ability to follow through with questions from customers Ability to fax/email instructions and/or other document requests to customers Must possess strong computer and typing skills Education/Experience Required: Prior customer service experience is a must Prior sales experience is helpful Prior knowledge of Sage MAS 500, Netsuite and Microsoft Office is helpful

The Client Service Advisor serves as the expert when taking in and delivering client repairs, interacting with customers to explain the repair process, and working hand-in-hand with sales professionals, introducing them to service clients who may be interested in making an additional purchase while in the store. The Client Service Associate must actively listen with compassion and speak with authority to both understand client needs and convey expertise. This position may be required to work weekends, some holidays, and peak sales periods. Responsibilities Take in client repairs and enter into Hamilton's proprietary repair system. Communicate with clients to explain full range of options for service and repair, as well as process for repair and the type of work they can expect will be done. Utilize pre-set pricing guides to estimate repair costs at the point of take-in. Ensure proper processes are followed throughout the entire take-in interaction. Properly document client property, file appropriately, and update systems as needed. Utilize Hamilton Service Standards and communication skills when working with clients to ensure client satisfaction and exceeding of expectations. Ensure that any client service issues are handled utilizing all appropriate resources and in a timely fashion to guarantee complete client satisfaction. Satisfy customer requests for information or assistance in selection, service or concerns in a timely manner. Follow up with clients as-needed to inform them of repair status. Follow up with Hamilton team members as needed to check on status of repairs or provide updates so that everyone can remain informed of necessary information. Coordinate data entry, reports, appraisal information and follow-up to clients and vendors. Contact clients upon completion of their repair to inform them of status and schedule a pick-up or delivery. Work as a team with the sales professionals, service professionals, and management in the store to create the best possible experience for clients and coworkers. Skills Basic computer proficiency and ability to learn proprietary back-end systems. Commitment to company standards and values. Ability to multi-task and to work with a diverse client base. Ability to stay composed and collected under pressure, or in client-facing situations. Excellent product knowledge, client service and problem resolution skills. Excellent verbal and written communication skills. Exceptional interpersonal communication skills through telephone, digital, and face-to-face mediums. Strong organizational skills. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Ability to work collectively with team members. Ability to handle and work with high value merchandise. Education & Experience High school diploma or equivalent (GED) and 1 year of relevant experience. Equivalent combination of education and experience will be accepted. Experience in high-end jewelry or luxury environments. Experience in high-end client service roles. Education from the Gemological Institute of America (GIA) or other related degrees (e.g., AGS). Physical Requirements Physical activity not limited to: reading, writing, walking, walking up and down stairs, standing, sitting, kneeling, lifting up to 25lbs.

Full-Time or Part-Time Day Team Member At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” As a daytime Customer Service Team Member, you will have the opportunity to join a Glassdoor Best Place to Work and achieve your full potential! What you'll do at Crew: Smile! • Work daytime hours, Monday-Friday Live our #1 Value of Safety WOW! Customers Service advise and load customers Ensure industry-leading quality for our customers Help maintain a park-like environment (inside and outside) Crew's commitments to you: $16 - $17 per hour + incentive pay Daily pay options available at no cost to you Paid Time Off + 6 paid holidays each year (Full Time only) Free carwashes, naturally • Flexible schedules Industry-leading training Tuition reimbursement Group health, dental, and vision (Full Time only) 401K with company match Crew's expectations: Must be at least 16 years old No prior work experience is required Work a minimum of 20 hours per week as part-time or 30 hours per week as full-time Have the ability to work during the hours of 7AM- 4PM in a fast-paced operations environment Be able to stand for extended periods of time (up to 8+ hours per day) Be able to hustle with a sense of urgency Be able to reach, twist, kneel, squat, run, and/or jump Be able to push/pull drums and materials with the appropriate equipment Be comfortable working near/around moving mechanical parts Be able to climb ladders, scaffolds, and platforms Be able to lift or move a minimum of 25 pounds Be able to operate and utilize electronic devices Be able to withstand extended exposure to all weather extremes We're really in the people business, we just happen to wash cars!

The Stylist Success Specialist position will help J.Hilburn Stylists feel confident and equipped to provide 5 star concierge service to their Clients and grow their business while also ensuring that the Stylist feels valued by the company. Core Accountabilities and Responsibilities 5-star Concierge Service Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach. Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries. Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction. Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist. Stylist Partnership Development Business partnership mindset: Build authentic relationships with Stylists and act as a trusted partner in their business growth. Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked. Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements. Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish. Knowledge and Process Execution Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support. Knowledge base utilization: Reference and contribute to the internal knowledge base to support continuous service quality improvement. Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction. Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems. Cross-functional Collaboration Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success. Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives. Required Knowledge, Skills, and Abilities Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced Strong problem-solving, communication, and relationship management skills. Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk). Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy. Providing fit and product advice, ideally within apparel, tailoring, or styling environment. Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative. Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business. Required Education and Experience Bachelor's degree in Fashion Merchandising, Business, Communication, or a related field preferred. 5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services. Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools. Familiarity with building successful rapport and loyalty with clients. Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative. Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.). Travel There is minimal anticipated travel required for this position. Annual and Semi-Annual Company Conferences, usually in the DFW area This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote and occasionally on the weekend.

ounded in 1922, the Mitchell Auto Group has excelled over the past 101 years by providing an opportunity for individuals to turn their work ethic and positive attitude into a Career. Our Service Consultants are busy and productive. We believe in rewarding excellence with financial incentives for results and education, and we provide all associates with plenty of customer interactions, flexible schedules, paid training and opportunity to advance. We are looking for Service Consultants who will be enthusiastic about growing professionally, with opportunities to manage their own earning potential, and help us deliver the exceptional customer service that our clients have come to expect. If you're interested in joining our progressive, growing organization please complete our on-line application or better yet stop in to for a personal, confidential discussion. Here are some of the benefits that we offer: 401K with company match Health insurance Dental insurance Long-term disability Life insurance Paid vacation Paid sick leave Paid holidays Health and wellness program Tuition reimbursement

Job Description ounded in 1922, the Mitchell Auto Group has excelled over the past 101 years by providing an opportunity for individuals to turn their work ethic and positive attitude into a Career. Our Service Consultants are busy and productive. We believe in rewarding excellence with financial incentives for results and education, and we provide all associates with plenty of customer interactions, flexible schedules, paid training and opportunity to advance. We are looking for Service Consultants who will be enthusiastic about growing professionally, with opportunities to manage their own earning potential, and help us deliver the exceptional customer service that our clients have come to expect. If you're interested in joining our progressive, growing organization please complete our on-line application or better yet stop in to for a personal, confidential discussion. Here are some of the benefits that we offer: 401K with company match Health insurance Dental insurance Long-term disability Life insurance Paid vacation Paid sick leave Paid holidays Health and wellness program Tuition reimbursement

Meade Tractor is always looking for dedicated employees who are ready to make a career of going above and beyond for our customers. We have a fantastic team and we're ready to add more employees who match our culture and passion. Since 2010, Meade Tractor has been providing outstanding products and service to the hard-working landowners, landscapers, farmers, and homeowners. As we grow, we'll need people ready to grow with us. Start your new journey today. We offer an excellent benefit package for you and your family. The Service Writer's objectives are to: Help manage service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Helps to attract, retain, and effectively engages department personnel. The Service Writer's responsibilities include: Manages the entire work order cycle process, generation through closing and invoicing for all work orders Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met Works with Service Manager to identify and execute continuous process improvements Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge Reviews work orders for completeness and accuracy prior to billing Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit Proactively seek and participate in available company‐sponsored training, in an effort to develop and advance knowledge base and skill set Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service Communicate effectively with parts and sales personnel to ensure seamless cooperation between departments. Ensure that company's reputation and image in the community is consistent with company Core Values. Experience, Education, Skills, and Knowledge: 3+ years' experience in Service Department operations preferred Ability to use standard desktop load applications such as Microsoft Office and internet-based functions Ability to write and speak effectively to individuals and groups Familiar with John Deere and competitive products Regular attendance and timeliness are essential to this position Ability to work extended hours and weekends as needed Excellent customer service skills High School Diploma or equivalent experience

Job Title: Customer Service Desk Assistant Reports to: Front End Manager Function: To provide prompt and efficient service to the customer while contributing to the smooth operation of the customer service booth Provide prompt and courteous service to the customers according to company policies Operate the following equipment: cash register, fax machine, adding machine Answer incoming phone calls and take messages when necessary Investigate and resolve customer questions, complaints and problems Interact with customers in a courteous and tactful manner Assist in processing of courtesy card applications, issuing rain checks, etc. Allocate cash to checkers and record amount assigned Verify receipts and balance and settle drawers Investigate and report shortages or overages Refer difficult or unusual customer problems to a manager for prompt attention Keep customer service area clean Perform other functions as requested or required by business conditions, including operating the register, bagging, etc Other duties as assigned Physical Demands: Stand on feet, bend, stoop or walk for the majority of the time Benefits: Paid Vacation / Holidays Employee discount 401K with Company match-if eligible

The HVAC Technical Service Advisor provides expert technical support and product guidance to contractors, installers, and internal teams for residential and light commercial HVAC systems distributed by the company. This position ensures customers receive accurate information, timely troubleshooting assistance, and professional training on proper installation, operation, and service practices. Location: Various MA and RI locations Wage: $24.00-$28.00/hr Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide prompt technical assistance by phone, email, or in person to HVAC contractors and installers. Troubleshoot equipment issues with air conditioners, heat pumps, gas furnaces, ductless systems, water heaters, boilers and controls. Assist with warranty claims, part identification, and proper product applications. Interpret wiring diagrams, sequence of operation, and manufacturer specifications to guide customers through diagnostics and repairs. Support the sales team by providing technical recommendations for system selection, sizing, and compatibility. Maintain in-depth knowledge of current product lines, accessories, and controls. Keep up with industry trends, code changes, and new technologies relevant to residential and light commercial HVAC markets. Act as a liaison between customers, the distributor, and manufacturers regarding product issues and warranty concerns. Assist with equipment inspections and documentation for warranty claims. Provide feedback to management and manufacturers on recurring product or installation issues. Provide on-site technical assistance for complex installations, start-ups, or troubleshooting situations. Document field findings and report recommendations for process or product improvements. Support local SNE branches when not supporting contractors. Maintenance of SNE equipment. Competencies Customer Service Skills Multi-tasking Time Management / Organizational Skills Communication Skills Strong attention to detail Strong understanding of HVAC fundamentals Required Education and Experience High school diploma or GED, or equivalent combination of education and experience. Minimum of 3-5 years of hands-on experience in HVAC installation, service or technical support. Ability to read wiring diagrams and diagnostic tools. Ability to use Microsoft Office and manufacturers diagnostic platforms. Preferred Education and Experience Familiar with residential and light commercial HVAC brands a plus.

Accelerate your career with Ed Morse Automotive Group! With 75+ years of industry experience, we provide excellent service to our customers and team members. Our expanding automotive group spans across FL, TX, OK, MO, IL, IA, CO, and AZ with over 50 + locations, representing 30+ automotive, powersports, and motorcycle brands. Join a family-oriented company that values personal and professional growth. We are currently seeking a Service Writer to join our Harley-Davidson team. Responsibilities Answering phone calls, providing price quotes and other information regarding both parts & service The goal is to provide customer satisfaction and maximize dealership sales of parts and service Review work-in-progress to ensure quality and timeliness. Service Writer will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians Promptly meet and greet service customers warmly and be the perfect host Listen to customer's reason(s) for bringing their vehicle to the service department Provide accurate estimates for all the services or repairs recommended Qualifications Minimum 2 Year experience of motorcycle service writing experience. Candidates must be well spoken, have excellent telephone skills. Be a positive associate who provides exceptional personalized service to our guests and community. Motorcycle Endorsement preferred Must pass a pre-employment background check Why Ed Morse? In addition to a rewarding career, Ed Morse offers our employees the following: Weekly Pay Uncapped earning potential! -Bonuses, Commissions, etc. 401K with company match Competitive Health Benefits including: Medical, Dental, Vision Supplemental Insurance options, Life Insurance, Short-Team Disability & Long-Term Disability Employee Assistance Program Quarterly Wellness Program Vacation Pay Sick Pay Six Paid Holidays each calendar year Fantastic Employee Purchase Program - Discounts on vehicles, parts & service Employee Referral Program - Get rewarded for working with friends Become involved in our community with Ed Morse Cares Unlimited career potential - opportunities in multiple states with over 30+ brands Ongoing Education - receive manufacturer and product knowledge training Not ready to apply? Connect with us for general consideration.

Job Details Hudson Nissan of North Charleston - North Charleston, SC $75000.00 - $90000.00 Salary/year Open to ClosingDescription $75-90k Annual Earning Potential Internal Growth Opportunities Hudson Nissan of North Charleston, a Hudson Automotive Company, is actively seeking a Service Dispatcher to join our award winning, high-volume service team. Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with 49 dealerships and more than 3,000 employees throughout 8 States concentrated in the Southeast. Why choose Hudson Nissan of North Charleston and Hudson Automotive Group? Competitive Production Based Pay Plan (Our Service Dispatchers can earn $80,000+) Climate Controlled Facility Company Funded Continued Manufacturer/Specialty Training Previous Automotive Technician Experience Preferred Service Advisor/Lane Manager Experience Preferred SUMMARY: Plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. ESSENTIAL DUTIES: Essential Duties include the following. Other duties may be assigned. Implements and maintains an effective dispatch system. Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Provides technical support for technicians when necessary. Checks progress of each repair order throughout the day. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation. Checks progress of each repair order throughout the day. Maintains high quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality. Road test vehicles to quality check work performed. Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. Maintains timely and professional contact with service customers. Maintains an organized and up-to-date repair log. Prepares estimates when required. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Opens and closes repair orders. Assists technicians in developing their skills and competencies. Train members of the service department thoroughly in various vehicle maintenance and repair responsibilities. Ensures that all department employees receive appropriate manufacturer training. Monitors shop condition, including cleanliness, safety, and condition of shop equipment. Reports problems to the Service Manger or dealer. Ensures that technicians follow warranty material disposition procedures. Communicates job status with the next shift supervisor. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department-contact special order parts customers immediately upon receipt of parts orders to schedule appointment. Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Strives for harmony and teamwork within the department and with all other departments. Understands, keeps abreast of, and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Maintains a professional appearance. Other Benefits we offer: Medical, Dental, Vision Insurance Life Insurance 401k Paid Vacation/Holidays Yearly accruable PTO Employee development through training and advancement opportunities Employee discounts on products & services We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionService Writer - Goodson AcuraDescription of the Role The Service Writer position at Goodson Acura involves providing exceptional customer service and support in the automotive industry. This role requires excellent communication skills, as you will be the main point of contact for customers, ensuring their needs are met and their concerns are addressed. Responsibilities Communicate effectively with customers, both in person and over the phone, to gather information about their vehicle issues and concerns. Create detailed service orders and accurately document customer information, vehicle problems, and requested services. Coordinate with technicians and other service team members to ensure smooth and efficient workflow. Provide updates to customers on the progress of their vehicle repairs and estimated completion times. Address customer inquiries and resolve any conflicts or issues that may arise during the service process. Maintain accurate records of all service transactions and interactions. Assist in scheduling service appointments and coordinating loaner vehicles, if needed. Requirements Prior experience in a similar role, preferably in an automotive service department. Strong customer service skills and the ability to remain professional in challenging situations. Excellent verbal and written communication skills. Attention to detail and strong organizational skills. Knowledge of automotive systems and repairs is an asset. Proficient computer skills, including experience with service management software. Benefits At Goodson Acura, we offer competitive compensation and benefits packages for our employees. We provide opportunities for career growth and development, a supportive work environment, and employee discounts on vehicles, parts, and services. About the Company Goodson Acura is a leading automotive dealership located in Dallas, Texas. We are committed to providing exceptional customer service and offering a wide selection of new and pre-owned Acura vehicles. Our service department is staffed with highly skilled technicians and service writers who ensure that our customers receive top-quality care and maintenance for their vehicles.

Description of the role: The Service Shop Dispatcher at Red McCombs Ford in San Antonio, TX plays a crucial role in ensuring smooth operations in the service shop. Working closely with service technicians and customers, the dispatcher is responsible for coordinating incoming service requests, managing work orders, and providing excellent customer service. Responsibilities: Coordinate service requests and appointments Manage work orders and assign tasks to service technicians Communicate with customers regarding service updates and timelines Ensure the service shop operates efficiently and meets service deadlines Maintain accurate service records and documentation Requirements: Excellent communication and organizational skills Ability to multitask and prioritize tasks effectively Experience in a similar role in the automotive industry is preferred Knowledge of automotive service procedures and terminology Strong attention to detail and problem-solving abilities Benefits: Competitive compensation Health, dental, and vision insurance Paid time off and holidays Employee discounts on automotive services Opportunity for career growth and development About the Company: Red McCombs Ford is a leading automotive dealership in San Antonio, TX, committed to providing exceptional customer service and quality vehicles. With a strong focus on employee satisfaction and community involvement, Red McCombs Ford offers a dynamic and supportive work environment for its employees.

Job Objective The Service Consultant ensures excellent client service to all internal and external clients by coordinating, prioritizing, communicating, and following up on all Service Orders. They will be responsible for the quality of each aftercare experience, ensuring the department standards are in line with company strategy. This role supports the organization, workflow, special order/spare parts management long-term operational efficiency, and generation of revenue throughout the Aftercare department. Responsibilities Identifying, sharing best practices throughout the business, and demonstrating excellent teamwork across the showroom and support services. Provide an exceptional client service experience by exceeding client expectations. Obtain a firm understanding all watch functions and ability to teach others when necessary. Measuring wrist sizes, changing straps and sizing bracelets. Utilize up-selling and cross-selling techniques for aftercare and special-order services to generate revenue. Constant and clear communication regarding status updates with clients, management and sales associates on an as needed basis. Client outreach/follow up to ensure satisfaction of services and to promote further business. Maintain organization of Aftercare area and toolkits as well as spare parts catalogue. Monthly audit of repair tools. Weekly audit of repairs via Perpetual Inventory and bi-weekly follow-up with repairs at vendors/clients. Duties such as but not limited to wrapping timepieces for protection, warranty activation, preparing timepieces post-transaction, preparing and shipping repairs. Ensure a cohesive working relationship between Aftercare and other departments/boutiques Ensure a strong and collaborative relationship with the Service Centers. Respond to client queries by telephone or email within the agreed upon timeframe. Oversee the client repairs process from beginning to end. Handle and resolve client complaints with a sense of urgency. Maintain all documentation, objectives, initiatives, PCI compliance and audit policy within the Aftercare department. Assist the manager with general fulfilment duties. Represent company and brand values. Attend departmental meetings, represent the brand at interna external meetings and or trainings. Recommend changes to systems and procedures to improve the efficiency of the showroom operations. Continually review operational practices to ensure best practice is delivered at all times. Implement the Equal Opportunities policy into your daily activities whenever possible. Be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety and relevant directives. Work in accordance with IT policies and to ensure all new systems and data are secure. Other projects or tasks as assigned by management. Knowledge and Skills Preferred Experience * Experience with luxury watches. * Technical knowledge of timepieces and ability to change or size straps/bracelets * Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security. Required Skills * Ability to manage and deliver operating costs, identifying suitable efficiency improvements. * Excellent project, planning, change and time management capabilities. * Exceptional communication and interpersonal skills. * IT literate. * Highly numerate with ability to understand and analyse performance and make effective decisions to ensure KIPs are delivered. * Results focused, understanding what is important to the business and to the client. * Flexible/Adaptable to change. Physical Requirements Required to stand up for long periods of time Ability to travel when required Working Conditions and Environment Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends Documents * Service Consultant (2).pdf (126.32 KB) * Apply Now

Job DescriptionDescription: Competitive Pay | Comprehensive Benefits | Performance Bonuses | Employee Incentive Trips! Quick and simple hiring process-apply today, and we'll be in touch soon! Clear path for career advancement with structured training and promotion opportunities. Power Up Your Career with Worldwide Power Products The Service Dispatcher is responsible for coordinating and managing the daily schedule of field technicians to ensure efficient and timely service delivery. This role serves as a key liaison between customers, technicians, and internal teams, managing logistics, resolving operational issues, and maintaining accurate records. The ideal candidate is organized, proactive, and capable of handling fast-paced, time-sensitive situations Requirements: Essential Duties Scheduling & Dispatching Manage daily schedules for field technicians, optimizing routes and ensuring jobs are scheduled 2-3 days in advance. Assign technicians to service calls based on skill set, availability, and urgency. Ensure technicians are equipped with the necessary tools, equipment, and parts for each job. Communication & Coordination Serve as the primary point of contact for field technicians during service calls, providing real-time updates and resolving issues. Confirm service appointments with customers, communicate technician arrival times, and inform them of any delays or changes. Respond promptly to emergency service requests and prioritize dispatching for urgent needs. Work closely with Sales and Service Representatives to schedule equipment start-ups. Coordinate monthly field service meetings, including developing topics, discussing challenges, and sharing performance updates. Submit invoices into various customer portals as needed. Customer Payments & Warranty Coordination Take credit card payments by phone or email, particularly for first-time customers or accounts on hold prior to dispatch. Collaborate with the Warranty Administrator, Parts Department, and Sales team to schedule warranty-related service for WPP-represented manufacturers. Data Entry & Documentation Maintain and update accurate records of assets and service information based on customer interactions and technician updates. Enter time entry as accurate and ensure notes are complete. Problem Solving & Operational Support Proactively address scheduling conflicts, technician availability issues, and service delays to minimize disruption and maintain high customer satisfaction. Safety Report all recognized unsafe conditions or acts to Management Wear proper PPE when necessary Additional Responsibilities Attend training sessions as required. Perform all other duties as assigned Supervisory Responsibilities Team Lead - Provide limited supervision to others through motivation, direction, review, and feedback of assigned tasks. Supervise/manage/direct the selection, training, development, appraisal, and work assignments of 2 or more personnel. Has oversight over hiring, firing, promotions, and assignments. What We're Looking For Education High school diploma or general education degree (GED) Associate degree or higher in Business Administration ,Logistics or Supply Chain Management preferred Certifications & Licenses There are no required certification or licenses for this role Experience 2+ years of experience in a dispatch, scheduling, field operations or service coordination Talents Coordination Responsiveness Time-management Flexibility Prioritization Why Join Worldwide Power Products Industry leader with a strong reputation in power generation Career growth through on-the-job training, mentorship, and promotions Competitive pay and full benefits including medical, dental, vision, and a 401(k) match Paid trips and spot bonuses - every employee earned a bonus and an all-expenses-paid trip to Cabo the past two years State-of-the-art equipment and technology to do your job right A supportive team culture that values collaboration and expertise Overtime opportunities $150 work boot allowance, Uniforms + free dry cleaning Access to company provided Hunting lease Hard Work Deserves Real Rewards Apply today and join a team where your skills, effort, and commitment pay off. WPP is an equal opportunity employer. We welcome applicants of all backgrounds and ensure fair consideration regardless of race, gender, age, disability, or other protected status.

Full-time Description Competitive Pay | Comprehensive Benefits | Performance Bonuses | Employee Incentive Trips! Quick and simple hiring process-apply today, and we'll be in touch soon! Clear path for career advancement with structured training and promotion opportunities. Power Up Your Career with Worldwide Power Products The Service Dispatcher is responsible for coordinating and managing the daily schedule of field technicians to ensure efficient and timely service delivery. This role serves as a key liaison between customers, technicians, and internal teams, managing logistics, resolving operational issues, and maintaining accurate records. The ideal candidate is organized, proactive, and capable of handling fast-paced, time-sensitive situations Requirements Essential Duties Scheduling & Dispatching Manage daily schedules for field technicians, optimizing routes and ensuring jobs are scheduled 2-3 days in advance. Assign technicians to service calls based on skill set, availability, and urgency. Ensure technicians are equipped with the necessary tools, equipment, and parts for each job. Communication & Coordination Serve as the primary point of contact for field technicians during service calls, providing real-time updates and resolving issues. Confirm service appointments with customers, communicate technician arrival times, and inform them of any delays or changes. Respond promptly to emergency service requests and prioritize dispatching for urgent needs. Work closely with Sales and Service Representatives to schedule equipment start-ups. Coordinate monthly field service meetings, including developing topics, discussing challenges, and sharing performance updates. Submit invoices into various customer portals as needed. Customer Payments & Warranty Coordination Take credit card payments by phone or email, particularly for first-time customers or accounts on hold prior to dispatch. Collaborate with the Warranty Administrator, Parts Department, and Sales team to schedule warranty-related service for WPP-represented manufacturers. Data Entry & Documentation Maintain and update accurate records of assets and service information based on customer interactions and technician updates. Enter time entry as accurate and ensure notes are complete. Problem Solving & Operational Support Proactively address scheduling conflicts, technician availability issues, and service delays to minimize disruption and maintain high customer satisfaction. Safety Report all recognized unsafe conditions or acts to Management Wear proper PPE when necessary Additional Responsibilities Attend training sessions as required. Perform all other duties as assigned Supervisory Responsibilities Team Lead - Provide limited supervision to others through motivation, direction, review, and feedback of assigned tasks. Supervise/manage/direct the selection, training, development, appraisal, and work assignments of 2 or more personnel. Has oversight over hiring, firing, promotions, and assignments. What We're Looking For Education High school diploma or general education degree (GED) Associate degree or higher in Business Administration ,Logistics or Supply Chain Management preferred Certifications & Licenses There are no required certification or licenses for this role Experience 2+ years of experience in a dispatch, scheduling, field operations or service coordination Talents Coordination Responsiveness Time-management Flexibility Prioritization Why Join Worldwide Power Products Industry leader with a strong reputation in power generation Career growth through on-the-job training, mentorship, and promotions Competitive pay and full benefits including medical, dental, vision, and a 401(k) match Paid trips and spot bonuses - every employee earned a bonus and an all-expenses-paid trip to Cabo the past two years State-of-the-art equipment and technology to do your job right A supportive team culture that values collaboration and expertise Overtime opportunities $150 work boot allowance, Uniforms + free dry cleaning Access to company provided Hunting lease Hard Work Deserves Real Rewards Apply today and join a team where your skills, effort, and commitment pay off. WPP is an equal opportunity employer. We welcome applicants of all backgrounds and ensure fair consideration regardless of race, gender, age, disability, or other protected status.

Service Dispatcher Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Implements and maintains an effective dispatch system. Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. Maintains timely and professional contact with service customers. Maintains an organized and up-to-date repair log. Prepares estimates when required. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Opens and closes repair orders. Checks customer credit status. Ensures that technicians follow warranty material disposition procedures. Communicates job status with the next shift supervisor. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment. Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Maintains a professional appearance. Other tasks as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Certificates, Licenses, Registrations Valid Driver's License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description Service Dispatcher Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. Essential Duties Implements and maintains an effective dispatch system. Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Prioritizes and controls all comebacks to ensure proper and prompt attention. Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation. Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer. Maintains timely and professional contact with service customers. Maintains an organized and up-to-date repair log. Prepares estimates when required. Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly. Opens and closes repair orders. Checks customer credit status. Ensures that technicians follow warranty material disposition procedures. Communicates job status with the next shift supervisor. Schedules maintenance for service department vehicles and equipment. Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed. Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment. Advises parts manager and service manager of repetitive shortage so that corrective action can be taken. Maintains high customer satisfaction ratings. Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc. Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department. Maintains a clean work area. Maintains a professional appearance. Other tasks as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Certificates, Licenses, Registrations Valid Driver's License Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.