The Maritime Hotel jobs in Fort Lauderdale, FL

Job DescriptionPOSITION OBJECTIVE Performs administrative duties consisting of but not limited to soliciting business for Home Rental Owners and potential renters, processing contracts and lease agreements, and responsible for maintaining accurate program information files and excel sheets. Must oversee office phone calls and daily logs/record keeping as well. ESSENTIAL JOB FUNCTIONS Include the following. Other duties may be assigned. Complete knowledge of program outline, details, and home descriptions for effective promotion and communication. Must learn Visual One management system to ensure all reservation and contract information is accurate and correct; along with deposit and escrow totals. Receiving home owner and rental inquires and maintaining daily logs while forwarding home owner leads to Director for follow up. Assists the Director with scheduling rentals, generating contracts, and showing homes to potential renters. Collaborates with maintenance and housekeeping vendors to schedule and communicate any housekeeping, maintenance, or front office needs/support. May be asked to visit rental homes to troubleshoot any issues and report back afterwards. Assisting the Director with maintaining and updating the Home Rental Website and increasing traffic through creative marketing, SEO optimization, and social media efforts. Learning Wordpress will be required for the position and training will be provided. Develop and maintain first class owner relations through preemptive communication efforts. Assist the Director with investigating any potential guest issues within the resort and individual home rentals and delivering quick and efficient guest recovery efforts. Collaborate with the Membership Sales team to drive and promote all levels of PGA National Club memberships for home owners entering the Home Rental Program or Home Rental guests. Complete and submit reports, forms and other paperwork as required. QUALIFICATIONS Education, experience, and hospitality background. College degree is preferred with at least 2 years' experience within a property management, hotel, or resort environment. Passion for Real Estate preferred. Must be able to multitask and be organized. The position requires physical mobility for various activities involved from time on the computer and phone, to actively directing guests to home rental locations, and meeting with home owner leads if necessary. Organizing data is critical for effective follow up and maintaining historical records. Excel in guest relations, owner relations, and communication skills. Must display a friendly personality of trust and credibility when dealing with potential home owners and renters. Proficient working knowledge of all basic computer programs including Microsoft Office, Excel, Access, Publisher, and Internet. REQUIRED SKILLS AND ABILITIES Must have the ability to communicate in English. Maintain a professional appearance and manner at all times. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must be able to receive instructions and communicate progress of work assignments. LANGUAGE SKILLS Excellent verbal communication skills. Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively. REASONING ABILITY Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Bilingual Customer Service Representative - SCHEDULE: 30 hours per week, shift options available from Monday to Friday, 7 AM to 7 PM At Beacon Hill Hospitality, we look for people who want to help others not because it's their job, but because it's their nature. At this healthcare facility, the Hospitality Clerk is responsible for providing kind and empathetic service to all patients and visitors -- greeting with a warm welcome, helping manage traffic flow, assisting with the management of day to day cash from parking services, and ensuring all the cash is accounted for and kept safe. Beacon Hill Hospitality Hospitality Clerks are true customer service professionals who inherently love to help others and are happy to eliminate any anxiety that can come with a hospital visit. Essential Duties and Responsibilities (including but not limited to): Greeting customers and resolving customer complaints Maintain a clean working environment Seeking out opportunities to provide memorable service Ensuring optimal traffic flow through hands-on support in all parking areas Assisting visitors with parking and pay-on-foot machines Ensure that each validation coupon connects to parking office redemptions as applicable Maintain exception logs regarding abnormalities during shift and provide to lead or manager on duty Available for possible troubleshooting at payment terminals and gate arms Find moments to go above and beyond by anticipating patient and visitor's needs Assist with wayfinding and ensure work environment is clean, safe, and uncluttered Abiding by BHH behavioral and hospitality standards, demonstrating true hospitality competency Ensure all kiosks are sufficiently stocked with tickets by inspecting applicable stations Respond to/Provide support to calls on the parking phone as needed Provide coverage to Valet podium & operation as required Abide by maintenance log requirements throughout shift, picking up debris throughout the lots and facility Performs other related duties as assigned Required Skills/Abilities (including but not limited to): Proficiency with Spanish & English Possesses exceptional customer service skills Maintains a warm, friendly, and professional demeanor when working with other employees, patients and visitors Ability to read, understand, and communicate effectively both verbally and on paper Physical Demands and Working Environment (including, but not limited to): Employees are regularly required to run, stand, walk and sit Must be able to wear PPE (personal protective equipment) for the duration of their shift Must be able to push patients in wheelchairs (100 - 350 pounds) Must be able to lift and/or move up to 5 pounds frequently and up to 10 pounds occasionally The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions Customer Service Clerks are regularly required to run, stand, walk, and sit. They must occasionally lift and/or move objects up to 30lbs and be able to wear PPE (personal protective equipment) Work Environment As it is an outdoor role, the employee may be subjected to the weather conditions of the time. Long periods of standing and walking are required.

Job Description Summary: Houseperson maintains and cleans behind the scenes by helping the housekeepers; cleaning the hallways, floors, and doorways; and taking out the trash ensuring the hotel is kept clean, sanitized and well-stocked with amenities. Essential Job Functions: Include the following. Other duties may be assigned Shampoo - carpet and chairs daily Clean guest corridors, landings and stairs. Vacuuming corridors. Clean light fixtures in all hallways. Clean and empty vacuums once a week. Linen distribution. Keep soiled linen and trash at a minimum on room attendant carts. Keep closets well supplied and well organized. Fill guest's requests. Must follow safety procedures. Clean the vending area. Move furniture. Wash windows in guest rooms Education and/or Experience: High school diploma or equivalent. Previous hotel experience preferred. Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos in English. Reasoning Ability: Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, talk, hear and use hands to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee occasionally is required to sit. The employee must be able to lift and/or move up to 75 pounds. Specific vision abilities required by this job include close distance color vision and ability to adjust focus.

Job DescriptionPOSITION OBJECTIVE The Director of Catering and Conference Services is the champion of the resort's catering, meetings and events experience. Applicants must possess at least 5 years of catering and convention services experience and 3 in a leadership role in a similar or bigger size catering and conference Services department dealing with guests in the luxury space. As a critical and key leadership role within the catering and meetings and events team, the Director of Catering & Conference Services is responsible for working effectively with other hotel departments to create a community of best practices for a seamless catering and meetings experience. They are an essential point of continuity, and an expert partner for the Meeting Planner through all stages of their experience, taking a proactive approach and building long term relationships. Responsible for leading the efforts of the catering and convention services team as well as detailing and facilitating large events and ensuring a high degree of customer satisfaction, generating increased revenues, expanding market share, and nurturing return business. ESSENTIAL JOB FUNCTIONS Handles one or more Catering & Conference Services market segments based on the need of the resort and/or instructions from senior management. In that role, the Director of Catering & Conference Services will actively handle the representation, selling and servicing of catering events or groups at the resort. Completes forecasts, plans, and productivity reports for senior management. Participates in the preparation of annual departmental operating budgets and financial plans. Monitors budget and up-sell products and services while managing departmental costs and waste. Negotiates pricing of catering, function space, and hotel services within approved departmental booking guidelines. Ensures that all special arrangements-Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by an authorized representative. Attends pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated. Understands and responds to all guest needs and requests in a timely and professional manner. Acts as a liaison between hotel and groups, ensuring meeting space is appropriately set up, and handling any special client requests and activities on or off-site. Creates group resumes sheets which detail group purpose, room/suite block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of hotel. Plans all group food and beverage events, including assistance with menu selection, decorations, entertainment, and audio visual. Addresses unexpected problems as they arise to make sure that the events go as planned. Attains pre-set monthly revenue goals for catering and banquet departments, as determined by senior management. Meets clients upon arrival and introduces them to key hotel staff. Creates Banquet Event Orders that include information for each groups' meeting and food and beverage functions. Communicates last-minute changes in group functions to hotel staff and ensures satisfactory follow-up. Plans and direct pre-convention meetings, as requested by client. Leads weekly group evaluation meetings, as needed, ensuring that other hotel departments understand their roles in upcoming group programs, and reviewing past performance for groups which have checked out. Follows all policies and procedures. Consistently offer professional, friendly and engaging service Direct and manage all activity related to the office, ensuring all service standards are followed Responsible for all catering & Conference Services team members; from booking to execution and conference services from the time a contract becomes definite to execution Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business. Conduct site inspections as required. Develop annual business plans for the department in conjunction with the Director of Sales and Marketing or other senior management executives Ensure that function bookings, group resumes and event contract are prepared and distributed accurately and efficiently Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients Work closely with the Sales & Marketing team to prepare monthly forecasts Balance operational, administrative and Colleague needs Follow departmental policies and procedures Follow all safety policies Serve on the Leadership Committee Maintain Delphi and all operational communications Continuously trains and develops staff QUALIFICATIONS REQUIREMENTS Must be revenue-focused driven and have the capacity to monitor forecasts and business booking pace Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation At least 5 years of experience in catering & Conference Services Strong leadership skills to inspire and drive the team to achieve results Good capacity to create and maintain excellent client relationships and to look for new business opportunities Capacity to permanently innovate the catering product and to ensure that all revenue streams are maximized Should lead by example, fosters trust within the team and the hotel in general A depth of Catering/Conference Service experience plus a strong F&B operation Previous leadership experience within a similar role required Computer literate in Microsoft Window applications and relevant computer applications required Strong interpersonal and problem-solving abilities. Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Relevant related college education (preferable) SKILLS AND ABILITIES Language Skills: Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge. Reasoning Ability: Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form. Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to manage multiple tasks effectively. PHYSICAL DEMANDS While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine.

Job Description Summary: Administer massage and body services to guests within the established guidelines of the PGA National Resort. Essential Job Functions: Include the following. Other duties may be assigned Administer massage and body services to guests within the established guidelines of the PGA National Resort. Prepare and maintain equipment and inventory supplies daily. Prepare and maintain massage and body treatment areas daily. Keep guests as physically and emotionally comfortable as possible while performing services. Maintain safety and cleanliness of equipment and facility according to the PGA National Resort standards. Sale of retail products. Guest satisfaction. Drape guest with towels, exposing only body part being worked on. Escort guest to and from the locker room. Assist other departments within the Spa whenever necessary. Stay updated in profession. Assist in developing new services and improving current ones. Performs special projects delegated by management. Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays. Qualifications: High school diploma or equivalent required. 600 hours from a Florida Board of Massage approved school. Current Certification / License: Current Florida massage therapy license, CPR and First Aid. Special certifications a plus (shiatsu, reflexology, cranial sacral, aromatherapy, neuromuscular). Language Skills: Excellent Guest Service skills including etiquette and ability to work with diverse clientele. Knowledge of communications skills, organization skills, ability to deal with diverse clientele. Ability to effectively communicate with all departments, regular communication with Director of Spa, all Spa managers and all Spa and salon professionals. Ability to maintain a high level of service and discipline within all Spa departments. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only a limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Physical Demands: Exerting up to 10-20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Work involves a lot of sitting, walking, and standing. Work Environment: This job operates in a professional spa environment.

Job DescriptionPOSITION OBJECTIVE Bus Person will be working at the Pool Bar. Responsible for delivering food orders from the inside to the pool area. Customers should receive their orders rapidly and accurately. ESSENTIAL JOB FUNCTIONS Delivering food orders from the kitchen to the Guest Acting as the point of contact between Guest and kitchen staff Communicating food orders to chefs, paying attention to priorities (e.g. food allergies) Clear and clean tables Maintaining cleanliness in the area Will be constantly walking from inside the resort to the pool area outside Must have or be willing to get food handlers certification and alcohol compliance certification if applicable. Must be able to work a flexible schedule including day/evening shifts, weekends and holidays EDUCATION/EXPERIENCE High school diploma or equivalent REQUIREMED SKILLS Self-starting personality with an even disposition. Must be able to manage multiple tasks effectively. Must be able to withstand prolonged periods of standing, stooping, kneeling, and/or walking. PHYSICAL DEMANDS Regularly is required to stand for long hours of the day. Use hands to handle or feel Reach with hands and arms, talk and listen Frequently required to walk Occasionally required to sit, and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds. WORK ENVIRONMENT The employee must be able to withstand temperature changes from kitchen to dining room to outside areas.

Job DescriptionPOSITION OBJECTIVE Responsible for providing a safe and effective exercise environment for club Members/Guests through supervision of exercise programs, education of the Members/Guests in exercise and a focus on establishing a personalized program of exercise for each Member/Guest. Also responsible for promoting the facility and the club, while providing the Three Steps of Service to the Members and guests of the club. ESSENTIAL JOB FUNCTIONS To provide supervision of the exercise and fitness areas of the club, including assisting Members/Guests with their exercise and fitness programs. To evaluate Member/Guest fitness needs and provide the appropriate exercise program for meeting those needs, including providing personal instruction if necessary. To connect Members to other Members through ongoing contact with the Members and promotion of club activities, including warm welcomes, magic moments, and fond farewells by connecting with each Member in the facility. Conduct new Member Fit Start appointments in accordance with club standards and track accordingly. Update fitness activities and programming on web page and/or Member communication board, as applicable. Responsible for daily processing of all accounting procedures around personal training and or group session(s) accurately. Responsible for submitting monthly forecasts for expected sessions, Fit Starts and New Client goals. Promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club. This includes being in club-approved uniform and nametag. Maintain current fitness-related certifications including CPR/AED and actively seek new education opportunities that are presented through Invited partnerships Maintain a schedule of availability that is current and update as needed to ensure accuracy Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, straighten/arrange entry area, picking up trash/debris, etc.). Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team. Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible. EDUCATION/EXPERIENCE 1+ year experience as a Fitness Trainer High school diploma, GED, or equivalent required, College Degree in health, fitness, or recreation related field preferred Certification in CPR, First Aid and AED as well as being a certified group exercise instructor with AFAA or ACE TPI Certification REQUIREMENTS Responsible for demonstrating good teamwork. Professional, impeccable appearance maintained by self and all private event personnel. Take initiative to solve problems, utilizing all available resources including regional and corporate staff. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. Attendance at daily line-up and participating as requested. PHYSICAL DEMANDS Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.

Job Description Summary: The Food and Beverage Supervisor will oversee and be personally involved in all operational aspects of a particular shift in order to assure all service steps are followed and to guarantee every single guest is delighted. The role is responsible for ensuring the highest standards of pool service, managing and developing our team, and delivering an exceptional experience for our guests. Supervise all F&B Pool staff on shift and ensure proper staffing levels. Essential Job Functions: Include the following. Other duties may be assigned. Ensure all liquor brands, beers and non-alcoholic selections available in F&B outlets are in place. Ensure the pool outlet layout is properly set. Review Daily house count, arrivals/departures, VIP's. Correct maintenance and use of equipment. Ensure all department policies/service procedures are being met. Supervise staff on shift and ensure proper staffing levels are met based on business needs. Counsel, guide, train and instruct employees in the proper performance of their duties. Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. Be familiar with all hotel services & activities to respond accurately to any guest inquiry. Monitor and handle any guest complaints immediately ensuring guest satisfaction. Prepare and submit required reports in a timely manner. Run system closing reports and ensure that all servers' checks are closed before they sign out. Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs. Oversee operational efficiency, standards compliance, and service. Promote luxury guest satisfaction throughout the pool and outlet areas. Process payments in POS system and close out checks. Assist with expediting food from the kitchen when necessary. Maintain the highest level of standards of quality of products and service at all times. Advise managers of any complaints as soon as they occur. Adhere to local and government compliance with health and safety regulations to ensure a clean and safe work environment for guests and employees. Maintain knowledge of all safety and emergency procedures and is aware of accident prevention policies. Maintain a professional courteous manner with all guests and fellow employees Maintain a safe and secure working environment. Perform related duties as requested by Manager Participate in Monthly Food and Beverage Inventory Submit Food and Beverage Requisitions on a timely basis Collaborate with Manager in the creation of schedules and project assignments Qualification Requirements: Ability to understand guest needs and to deliver superior customer service. Proven ability to successfully support the management to motivate and lead a diverse team. Excellent organizational and project management skills. Strong communication and interpersonal skills. Ability to work under pressure and handle multiple tasks simultaneously. Ability to multi-task, be detail-oriented, and be able to solve problems to effectively deal with internal and external guests. Excellent guest service skills. Ability to work flexible schedules to include weekends, evenings, and holidays. Ability to maintain calm and resolve problems in a busy environment. Ability to maintain discretion and confidentiality of all guests and pertinent hotel information. Interacts professionally with guests, vendors, internal staff, etc., under all conditions and circumstances. Must be able to handle extreme outdoor temperatures and working condition. Must be constantly alert for guest's safety and comfort. Education and Experience: Proven experience (typically A minimum of 2 years of experience working in a luxury hotel environment) in supervisory or management. Experience as Supervisor in a high-volume restaurant with highest levels of service is preferred. High School qualification or equivalent. Physical Demands: While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or listen. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds. Repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Job Description Summary: Perform general maintenance work to ensure hotel maintenance standards are achieved and maintained. Essential Job Functions: Include the following. Other duties may be assigned. Assist with preventative maintenance and complete report work orders such as replacing ceiling tiles, light bulbs, patching vinyl, etc., to maintain the hotel and keep the product quality standard. Perform preventative maintenance assignments on a scheduled basis (e.g., "room care"). Assist in checking electrical systems such as air conditioning controls, television sets, lighting systems, and make minor repairs and/or replacement. Assist in checking and making routine repairs and assist on major repairs of all hotel equipment including small appliances, kitchen equipment, laundry equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry equipment. Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs. Maintain the building exterior and interior Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed. Respond in a courteous manner to all guest questions, complaints, and/or requests to ensure strong guest satisfaction. Operation of heavy machinery. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Qualifications: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must be able to receive instructions and communicate progress of work assignments. Language Skills: Excellent verbal communication skills. Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively. Ability to read and comprehend simple instructions, short correspondence and memos. Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Demands: While performing duties of this job, the team member regularly is required to stand; use hands to finger or feel; reach with hands and arms; and talk or hear in person or on a radio. The team member occasionally is required to climb or balance; stoop, bend, squat, kneel, crouch, or crawl. Requires ability to lift up to 80-150 pounds occasionally throughout the work week but may lift 30 - 40 pounds intermittently during work shift. Work Environment: Working outside and inside the resort. Ability to work exposed to heat, sunlight, rain, and cold. I might work daylight or nighttime hours. Working with cleaning equipment and chemicals depending on the task.

Job DescriptionPOSITION OBJECTIVE Working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes. They assist our guests with planning their entire visit by promoting all PGA National Resort offerings. Answering guest inquiries regarding various resort amenities-guest rooms, dining, spa services. Additionally, the Agents have the opportunity to participate in a lucrative incentive plan. ESSENTIAL JOB FUNCTIONS Answering incoming phone calls and assisting guests with any inquiries regarding resort, spa and tee time offerings. Complete initial and ongoing training programs required. Providing information about local features, such as shopping, dining, nightlife, and recreational destinations. Apply professional sales techniques using approved conversation flow guidelines. Maintaining current knowledge of all resort and spa offerings and hours of operation. Upselling resort rooms and spa services Coordinating with other departments in order to ensure a “Championship Experience” to all guests. Maintain data entry accuracy and attention to detail with systems. Ability to progress through various training levels. Meet department and individual metrics (such as revenue, conversion, and quality standards). Ability to handle escalated or complex calls, while striving for the highest level of customer service. Selling gift cards. In this role the ideal candidate will be responsible for the group reservation process including creation of group blocks, monitoring of cut-off dates and contract terms, extensive data entry, communication with group contacts, meeting planners and provide Sales and Convention Service teams one reservations point of contact, attendance at the pre-convention meetings. Knowledge of iHotelier, Ring Central, Travel Click, Visual 1 Agilisys, HMS, Delphi, IDeaS, Spa Soft and Canary helpful. A flexible schedule may be required to include weekends, holidays, and various shifts. EDUCATION/EXPERIENCE High school diploma or equivalent required. Hospitality or call center experience in a fast-paced, high volume, service environment. Strong customer experience required. Candidate must have the ability to speak, read and write English fluently, bilingual a plus. Strong computer skills. Experience with Navis, Opera, Synxis and Open Course system a plus. OTHER ABILITIES Excellent verbal communication skills. Ability to communicate and work well with fellow employees. Excellent communications skills, organization skills and time management required. Ability to manage multiple tasks effectively. Ability to apply commonsense understanding to carry out detailed written or oral instructions respectfully. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. PHYSICAL DEMANDS While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine

Job DescriptionPOSITION OBJECTIVE Coordinates and supervises the execution of all banquet functions to ensure that all services, menu items and activities requested/indicated on the Banquet Event Order are provided. ESSENTIAL JOB FUNCTIONS Coordinates and supervises the execution of all banquet functions to ensure that all services, menu items and activities requested/indicated on the Banquet Event Order are provided. Direct, control, and organize the Banquet Department in order Make sure that the Banquet Department has all the equipment needed to service and to ensure they are maintained and operational at all times. Ensure the flow of communication, harmony, teamwork and productivity within the department. Organize new hire and associate training programs, resolve associate concerns, hire new staff, and evaluate team member performance on daily, weekly and annual basis. Monitor budgets and payroll records, and review financial reports to ensure that expenditures and staffing levels are aligned with the hotel / company requirements. Ensuring legal, health and safety obligations for Food and Beverage. Forecast food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned prior to the banquet event. Schedule and coordinate Banquet events, attend and implement pre-meal meetings Attend Pre-conference and daily BEO meetings. Ensures appropriate setup of functions. Oversees functions flow smoothly and trouble free Follows up with the Captains to assure daily responsibilities are completed. Investigates and resolves challenges regarding food quality, service, or meeting space. Implements a recognition program throughout the operation. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Spend sufficient enough time on the floor to observe and collect data to improve daily service. Recognize, coach and give immediate feedback. QUALIFICATIONS Full-Time Management position that requires a flexible schedule and the ability to work day/night shifts, weekends, and holidays. A varied schedule. Higher Education with a minimum of college degree in Hospitality or Business Diploma. Exceptional knowledge and understanding of various banquet and food service techniques standards. Effective leadership, management, organizational and communication skills. Ability to multi-task in a high paced environment. Be able to make quick decisions and possess good judgment under pressure. Excellent business communication and interpersonal skills. Microsoft Office (excel, word, power point), micros, Delphi SKILLS AND ABILITIES Language Skills: Excellent verbal and written communication skills. Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to resolve guest and employee conflicts. Ability to manage multiple tasks effectively. PHYSICAL DEMANDS While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or listen. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds. Repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. WORK ENVIRONMENT Work is generally performed in kitchen areas, banquet areas (indoor and outdoor), and various food and beverage venues with exposure to heat, fumes and steam.

Job Description The Spa Concierge is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the system and charging for services performed and products purchased. Duties and Responsibilities: Be on time for your shift. Properly open and close spa each day according to Standard Operating Procedures. Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves spa facilities. Provide detailed descriptions of spa treatments, services, facility features and hours of operation. Utilize spa software with skill and proficiency. Maintain a Spa Desk Cash Box Answer the phone promptly and use the guest's name throughout the phone conversation. Actively promote the spa, treatments, services, and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing guests. Handle guests' questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean; safe, fully stocked and well organized work area. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Assist in all areas of spa operation as requested by management. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Position Requirements: Must be detail-oriented and have ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent customer service skills. Must possess basic math and money handling skills. Must possess basic computer skills and proficiency in email correspondence Enjoy working in a team environment and possess a friendly and outgoing personality. Excellent communication, listening and computer skills. Education and Experience Requirements: Minimum of 2 years of Guest Service

Job Description Summary: To clean, transport and store all China, glassware and silverware. Maintain cleanliness in all kitchen areas and back dock. Essential Job Functions: Include the following. Other job duties may be assigned. Maintain sanitation and cleanliness of all areas of the dish room, kitchen aisle, and dock area. Break down trays, set up dish machine, wash dishware, and sort and store all clean China, glass and silver using proper procedures. Empty trashcans and wash inside and outside. Thoroughly clean dock area and dumpster. Break down dish machine and clean inside and outside. Clean all breakdown tables. Clean tile walls and baseboards. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or hear. Must have the ability to lift 50 pounds chest high, able to twist left to right, and have good hand-eye contact. Must be able to withstand high temperatures in the workplace. Work Environment: The duties of this position are primarily performed in indoor climate conditions. A lot of movement and noise happening.

Job Description Results-driven and analytical Hotel Revenue Analyst with a strong background in pricing strategy, demand forecasting, and revenue optimization. Adept at supporting the Director of Revenue Management in developing and executing strategic plans to maximize room revenue and profitability. Skilled in analyzing market trends, competitive data, and historical performance to generate actionable insights. Proficient in revenue management systems (RMS), Excel, and data visualization tools. Collaborates effectively with sales, marketing, and operations teams to align revenue goals and drive overall hotel performance. Essential Job Functions: Include the Following. Other job duties may be assigned. Build and manage special rate plans according to established revenue management guidelines for group bookings upon receipt of recaps from Sales Managers. Update, process, generate and distribute daily, weekly and monthly revenue management reports and enter data into various systems, including Excel. Develop new reports, as needed, to assist in preparation for the revenue management meetings or data analysis. Maintain historical statistical data from all distribution channels. Analyze and present accurate picture of trends, demand and market conditions. Accurately prepare and distribute daily and weekly occupancy forecasts. Maintain and enter accurate rate and demand information in various systems. Create and manage group masters for newly created Rate codes, Rate plans, SRPs in Revenue Management System, set up billing methods & charge routing controls, & pre-authorize credit card guarantee prior to group arrivals. Monitor group cut-off dates. As cut-off dates approach, alert DORM & sales managers if group reservations are missing. Perform 14-day window audit of blocked inventory in systems ensuring all unused blocked inventory has been released. Assist DOS & DORM to catch & resolve group forecast discrepancies by balancing PMS and the sales system weekly. Alert DRM & sales managers if any recaps are missing for definite groups in Delphi. Support DORM in managing the rolling 52-week inventory. Monitor and analyze the competition daily and weekly to identify selling strategies and market trends. Alert DRM to emerging trends. Assist DORM in optimizing the hotel revenue stream and generating positive index against competing hotels in the marketplace. Understand the competition and make recommendations to help the hotel management team respond accordingly. Process on-property transient reservation for VIP guests, preferred account clients, etc., as directed by the GM/AGM, DOS & DRM. Support Reservations Agent in making reservations for contract-based business (ie: crew, wholesale, FIT). Fully understand hotel product and operations processes. Interact effectively with colleagues and hotel guests. Provide administrative support for the Revenue & Reservations Department. Required Skills and Abilities: 2 to 3 years in revenue management, market planning or financial analysis Proficient in Microsoft Office Applications -Excel, PPT, Word Must have the ability to communicate in English. Self-starting personality with an even-tempered disposition. Analytical and technical skill required. Forecasting and creative revenue management abilities needed. Yield management skill required to evaluate business trends and communicate recommendations to property team to take full advantage of revenue maximization. Language Skills: Excellent verbal communication skills. Service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, good penmanship. Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to manage multiple tasks effectively. Physical Demands: While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine

Job Description Responsible for providing the highest level of professionalism and customer service for our Members/Guests by conducting the Golf Operation's outside services efficiently. This position reports directly to the Outside Service Supervisor, Director of Golf and/or Head Golf Pro with indirect reporting to other Golf Professionals and Assistants. Day to Day Tasks: Provides Warm Welcomes, Magic Moments and Fond Farewells to all Members/Guests of the Club by smiling, looking the Member/Guest in the eye and greeting them by name as they approach the golf/staging area or within the Golf Shop areas. Assist golfers by loading bags, cleaning clubs and preparing golfers for play ensuring all their needs are met and questions answered. Assist by giving suggestions on proper golf course etiquette. Cleaning and maintain the storage areas and golf cart fleet at all times. Marshal carts in the staging area and assign golf carts to players so the golf carts can be tracked when they are occupied by Members/Guests. Assist golfers after their round by cleaning clubs, delivering them to their cars as needed and checking in the golf carts. Be knowledgeable and promote events at the Club, course conditions, events in progress, and anyinformation that will be helpful to the Member/Guest, allowing them to enjoy the Club amenities and activities. Maintain club storage areas and cart barn in a clean and orderly manner with clubs (rental, member, etc.), equipment, etc. and in proper areas. Report any damage to clubs or equipment immediately to Golf Shop. Maintain the practice areas so they are set-up and continually supplied (i.e., range balls, etc.) and in order for daily usage. Maintain area outside pro shop, parking lot, etc. so that it is uncongested, neat and free of debris at all times. Assist and coordinate services with other golf operations staff such as range attendants, cart attendants, marshals/starters, etc. to ensure seamless and efficient service to Members/Guests takes place. Ensure daily assignments are completed in their respective areas, to meet Club standards (i.e., orderly/organized work areas, straighten/arrange entry area, straightening/stocking of golf shop, etc.). Assist fellow Employees, Members/Guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team. Notify management of Member/Guest complaints at the time they occur. Practice good service recovery by rectifying any complaints as soon as possible. Must be able to interact with Members/Guests professionally, helping them with changes and last minute requests as needed. All the other stuff we do: Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. Responsible for demonstrating good teamwork. Professional, impeccable appearance maintained by self and all private event personnel. Take initiative to solve problems, utilizing all available resources including regional and corporate staff. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. Attendance at daily line-up and participating as requested.. Education & Experience: • A high school diploma, GED, or equivalent, is required. • Customer service experience. Basic Golf Knowledge Required. • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company. • You always perform at the highest level of ethical work standards. • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity. Physical Requirements: Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. Primary tools/equipment used in this position and approximate weight: • Golf Clubs & Bag 40 - 50 lbs • Merchandise 5 - 30 lbs Attendance Requirements for this position: Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Job Description Summary: To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge. Essential Job Functions: Include the following. Other duties may be assigned. Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. Locks up and stores all beverage, food and other equipment items, deposits cash drops and secures bank. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Required Skills and Abilities: Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. Ability to remember, recite and promote the variety of menu items. Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. Education and/or Experience: High School diploma or equivalent preferred. Bartending experience in a hotel or restaurant. General knowledge of liquors and wines. Language Skills: Excellent verbal communication skills. Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively. Physical Demands: While performing the duties of this job, the employee regularly is required to stand for long hours of the day; use hands to finger, handle, or feel; reach with hands and arms; and talk or listen. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds. Work Environment: Work is generally performed at the bar area.

Job Description Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest's surname. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Greet all guests upon arrival with a warm welcome. Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests. Be able to rectify problems with guest or co-workers in a diplomatic and timely manner. Give the guest undivided attention while handling information/requests. Promote all hotel functions and facilities. Assist guest to understand their folios upon check out and rectify any billing issues presented. Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations. Be able to make guest reservations for Hotel, Spa, Golf and Dining. Actively engage guests at all times, greet all guests in passing Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion. Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction. Cash handling experience is an asset. Deposit all monies taken in during your shift according to the procedures. Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants). Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa. Be able to maintain enough supplies at the desk for the day's use. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Submit all lost and found articles accompanied by a Lost and Found report. Be able to communicate with other departments to collaborate resolutions to issues presented. Be able to answer the phone according to the procedures. Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest. Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership. Provide other assistance to guests as necessary to ensure the highest quality of service. Must be able to work a flexible schedule including day/night shifts, weekends and holidays PBX Skills: Familiar with property, departments, hours of operation, and services & daily events of the resort. Answer phone calls within 3 rings using proper greeting and etiquette. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. Ability to make long distance, international, or special billing telephone calls. Monitor/respond to guest written requests via email / Zingle messaging service. Answer basic Front Office related questions. Properly send, receive, and log faxes in a timely manner. Properly accept, log, and maintain guest mail in an organized manner. Report, log, and follow-up on telephone equipment malfunctions. Confirm, log, and deliver wake-up calls Use and explain the use of TDD equipment for hearing impaired. Assist team in completing daily responsibilities. Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Job Description Primary role is to ensure an orderly flow of play onto the golf course while enforcing all club rules and providing assistance to Members and Guests in order to keep play at an even flow. Responsible for providing the highest level of professionalism and customer service for our Members and Guests on the course. This position reports directly to the Director of Golf or Head Golf Pro and indirectly to all Golf Professionals. Day to Day: • Provide efficient and friendly customer service by displaying the Three Steps of Service as Members and Guests play golf. • Ensure the flow of play onto the golf course is maintained in an orderly fashion and in accordance with tee times and club regulations to avoid gaps when players are late for their tee time during busy play hours. • Assist Members and Guests in finding an appropriate game. • Maintain a sufficient supply of scorecards, pencils, tees and other necessities on hand at all times. • Be on the course as scheduled, unless checking with the starters or other golf operations staff to report any incidents or situations that need attention. • Assist Members and Guests whenever possible by providing suggestions on proper golf course etiquette. • Responsible for enforcing all club rules as they pertain to the golf course. • Maintain a polite manner whenever a Member or Guest is approached with a violation. • Assist Members, whenever possible, by looking for lost balls, and providing rides, if desired. • Repair ball marks whenever possible, fill divots with topsoil and pick up loose articles on the golf course while straightening cart guidance ropes and their supports. • Assist and coordinate services with other golf operations staff including Outside Services, Range Attendants, Cart Attendants, etc., to ensure seamless and efficient services for all Members and Guests Be informed to let Members and guests know of Club services, features, upcoming events and specials available in the Golf Shop. • Ensure all daily assignments are completed in their respective areas, to meet Club standards (i.e., no trash/debris on course, supplies are restocked, signage is neat, etc.). • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team. • Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible. All the other stuff we do: • Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. • Responsible for demonstrating good teamwork. • Professional, impeccable appearance maintained by self and all private event personnel. • Take initiative to solve problems, utilizing all available resources including regional and corporate staff. • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. • Attendance at daily line-up and participating as requested. Education & Experience: • A high school diploma, GED, or equivalent, is required. • Customer service experience. Basic Golf Knowledge Required. • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company. • You always perform at the highest level of ethical work standards. • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity. Physical Requirements: Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. Primary tools/equipment used in this position and approximate weight: • Golf Clubs & Bag 40 - 50 lbs • Merchandise 5 - 30 lbs Attendance Requirements for this position: Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.

Job DescriptionPOSITION OBJECTIVE The Golf Range Captain is responsible for delivering outstanding customer service and creating an enjoyable, organized environment at the golf range. This role involves welcoming guests, assisting with golf equipment and facilities, maintaining the range's appearance, and addressing any guest needs or concerns promptly. The ideal candidate is personable, attentive, and knowledgeable about golf etiquette and range operations. ESSENTIAL JOB FUNCTIONS Key Responsibilities: Guest Engagement: Welcome guests to the range and provide personalized service to ensure a positive experience. Use the daily tee sheets and group information to identify Members & Guests tee times by identifying by membership identification or ticketing through golf shop and staged tournament groups. Assist guests with questions about the facilities, equipment, and range services. Offer advice on range use, golf etiquette, and basic equipment tips as needed. Inform all players with tee times about showing up 10 minutes early ensuring the first tee runs smoothly for both client and starters. Equipment & Facility Assistance: Supply players with range balls and direct them to a hitting bay. Monitor equipment conditions and report any issues or malfunctions to management. Monitor shotguns, check range for left behind personnel items and equipment Always stay in radio communication Maintenance & Presentation: Make sure range is clean and inviting Contact the Player Services Supervisor or Golf Operations Supervisor of any information or needs. Guest Services & Problem-Solving: Address guest complaints or concerns in a polite, proactive manner and escalate to management if needed. Support special event and clinics by coordinating with the range's operational team. Safety & Compliance: Promote and enforce a range of safety guidelines, ensuring guests use equipment and facilities safely. Identify and address any potential hazards promptly to maintain a secure environment. Advise players of the PGA National dress code. EDUCATION/EXPERIENCE High school diploma or equivalent. Prior experience in hospitality, customer service, or golf operations is preferred. Friendly, professional demeanor with excellent communication skills. Knowledge of golf fundamentals and etiquette. Ability to handle physical tasks such as lifting golf bags or setting up equipment. Flexibility to work evenings, weekends, and holidays as required. Strong customer service orientation Attention to detail Problem-solving skills Ability to multitask in a dynamic environment Team player with a proactive attitude REQUIREMENTS Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. Responsible for demonstrating good teamwork. Professional, impeccable appearance maintained by self and all private event personnel. Take initiative to solve problems, utilizing all available resources including regional and corporate staff. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. Attendance at daily line-up and participating as requested. PHYSICAL DEMANDS Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. WORK ENVIRONMENT Most of the time will be working outdoors.