Director of Customer Experience Transformation
Baldwin Park, CA job
The Director of Customer Experience Transformation (CX) is a strategic and forward thinking leader responsible for transforming how Athens Services understands, designs, and delivers exceptional customer experiences across every touchpoint.
This role leads the innovation, analytics, and improvement engine behind our Experience Strategy-empowering teams through data, technology, and human-centered design to create lasting loyalty and operational excellence.
A passionate advocate for both customers and employees, this leader will use advanced experience management platforms-particularly Qualtrics XM-to translate insights into measurable outcomes, driving continuous improvement across service, operations, and digital channels.
Key Responsibilities
Strategic Leadership & Transformation
• Develop and execute the enterprise-wide Customer Experience Strategy that aligns with Athens' “People, Service, Environment” values and supports organizational growth.
• Lead a portfolio of transformation initiatives focused on experience innovation, data driven decision making, and continuous improvement.
• Partner cross-functionally (Operations, IT, Sales, HR, and Marketing) to embed CX principles into systems, processes, policies, technology, and daily practices.
• Serve as a trusted advisor to leadership peers translating insights into strategic priorities, policies, and action plans.
Experience Management & Analytics
• Champion Qualtrics Experience Management (XM) as the backbone of Athens' voice-of customer program, overseeing deployment, adoption, and integration with enterprise systems.
• Lead customer persona identification and segmentation to ensure programs and communications are tailored to the unique needs, behaviors, and motivations of each customer group.
• Design and maintain end-to-end customer journey maps that visualize key pain points and moments of truth across the service lifecycle, driving targeted improvements and innovation opportunities.
• Design dashboards, scorecards, and analytics that measure NPS, CSAT, CES, retention, and service excellence across customer journeys.
• Identify emerging patterns and predictive indicators to proactively resolve service friction and elevate customer trust.
• Use AI, automation, and advanced analytics to transform raw feedback into strategic insights and innovation opportunities.
Operational Excellence & Process Innovation
• Lead continuous improvement initiatives using Lean, Six Sigma, and service design methodologies to improve end-to-end experiences.
• Redefine KPIs, SLAs, and quality metrics to align with world-class standards enabled through Genesys and Qualtrics integration.
• Oversee change management and readiness across departments to ensure successful adoption of new CX tools and processes.
Team Leadership & Culture
• Lead and inspire a diverse team of customer experience professionals, analysts, and leaders.
• Cultivate a customer-obsessed culture grounded in empathy, accountability, and performance excellence.
• Foster collaboration, recognition, and growth-ensuring that every employee understands their role in creating exceptional experiences.
Innovation & Future Readiness
• Benchmark against global best practices and design-thinking frameworks to keep Athens on the forefront of CX innovation.
• Leverage technology, automation, and AI-driven personalization to anticipate customer needs and deliver seamless interactions.
• Represent Athens as a thought leader in customer experience, both internally and within the industry.
Qualifications Required
• 10+ years of progressive leadership in customer experience, service operations, or transformation roles.
• Proven success implementing or managing Qualtrics XM or similar experience management platforms (Medallia, Salesforce Experience Cloud, etc.).
• Deep expertise in CX strategy, analytics, and change leadership across complex, multi-site organizations.
• Strong analytical, problem-solving, and storytelling skills-able to translate insights into executive-level recommendations.
• Excellent communication and influencing skills with cross-functional and executive teams.
• Bachelor's degree in Business, Marketing, Organizational Leadership, or related field.
Preferred
• Master's degree (MBA or similar) preferred.
• Certification or experience in Lean Six Sigma, Service Design, or Process Improvement.
• Experience leading large-scale customer operations or contact center transformations.
• Bilingual English/Spanish and local market understanding (Southern California) a plus.
Why Join Athens
At Athens, Experience is Everything. As we modernize our systems, elevate service delivery, and strengthen our connection to the communities we serve, this role will be pivotal in designing the future of customer experience-one that blends technology, analytics, and heart to deliver excellence every day.
Commercial Truck Driver
Los Angeles, CA job
The Driver is responsible for safely operating a heavy-duty truck to perform assigned duties on container delivery, recycling, residential, commercial, or industrial (roll-off) routes. This position is responsible for efficiently servicing assigned customers, while complying with all local, state, and federal transportation regulations and with Company policies.
Operates vehicle in accordance with Occupational and Safety Health Act (OSHA)/Department of Transportation (DOT) requires as well as all local, state and federal requirements.
Performs pre- and post-trip inspections of assigned vehicle utilizing standard Driver Vehicle Inspection Report (DVIR). Responsible for reporting any vehicle deficiencies prior to and after each route day.
Ensures vehicle is operating correctly while on the route and notifies Route Supervisor/Dispatch/Maintenance of any concerns.
Understands and practices all policies and procedures as described per Athens Services Safety Rules. Makes use of standard tools and resources provided by the Company.
Clean area around any accidental waste spill, ensuring adherence to all applicable safety standards and policies.
Identify unsatisfactory waste barrels and tag containers due to contamination of waste streams.
Follow all applicable rules and protocols when disposing at the Material Recovery Facility (MRF).
Maintain a clean and safe vehicle. Clean waste from the packer blade and truck body (where appropriate) on each disposal trip.
Ensure all Personal Protective Equipment (PPE) is worn while operating specific machinery.
Participates and cooperates in all scheduled training, briefings, and Safety meetings as required by the Company.
Works closely with Route Supervisors to improve route efficiencies and identify problem or unsafe accounts.
Performs all duties as scheduled by Route Supervisor or Dispatch, assisting operations as directed.
Immediately notifies Route Supervisor of any incidents/accidents/injures/property damages.
Communicates customer requests/issues to Dispatch/Route Supervisor.
Completely dumps all containers and leaves the customer's location clean and free of debris. Properly positions containers on the customer's property.
Follows route assignments throughout the day and completes all documentation when checking-in at the end of the route.
Provides a positive and professional attitude when dealing with customers.
Working in Windy/Hot/Cold/Wet environments, working around heavy equipment, working among refuse and exposed to dusty conditions.
Frequent exposure to traffic, being aware of all your surroundings, maintain a high level of communication with others.
Continuously grasping, bending, pushing, pulling, lifting, stretching, twisting, stooping, walking on uneven surfaces and lifting < 50 lb. frequently in all weather conditions. Ability to work independently and together as a team.
Able to work standing and/or sitting for long periods of time.
Performs other duties as assigned.
Required Qualifications
High School Diploma or GED
Valid Class A or B Driver's License.
3+ years of experience operating a commercial vehicle.
Clean Driving Record.
Able to meet all DOT requirements.
Able to provide exceptional customer service always.
Good time management skills.
Able to follow through multiple challenges as they arise.
Ability to perform all physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications
Bilingual English / Spanish
Work experience in the waste, environmental services, energy, or transportation industry.
Physical/Environmental Demands:
Physical:Standing, walking, seeing, hearing, & smelling continuously.
Problem solving, oral/written communication, analytical ability, concentration, & interpersonal abilities continuously.
Eye/hand coordination, handling, & wrist motion continuously.
Bending, reaching, stretching, frequently, pushing, pulling and lifting ≤ 50 Lbs. continuously.
Environmental:Exposure to dust, smoke, fumes, odors, grease, oil, chemicals, wet/hot conditions, & noise continuously.
Safety Trainer
Baldwin Park, CA job
The Safety Trainer will report directly to the Safety Manager. The Safety Trainer will establish and promote a safe, secure, accident-free and healthy work environment for all Athens Services personnel by working with Class A, B, & C drivers towards the elimination of on-the-job incidents, injuries, accidents, property damage and environmental accidents. The Safety Trainer will be responsible for the implementation, maintenance and enforcement of all training requirements in accordance with Company policies, procedures, operating standards, state and federal laws/regulations, and industry standards/requirements. Additionally, the Safety Trainer assists the operations and its management team to oversee the daily operations of the collection routes to ensure the highest standards of safety and efficiency are followed.
Essential Job Functions
Planning health and safety protocols.
Teaching supervisors, managers and other leaders about health and safety standards.
Presenting safety training sessions to personnel.
Ensuring compliance with OSHA, federal and state regulations.
Handling risk assessments to gather information on safety issues.
Verifying that employees consistently follow safety protocols.
Analyzing health and safety data.
Provides On-the-Job training of new drivers and retrains drivers who have been re-assigned to new routes, line of business or drivers who have driving performance issues.
Performing job task observations for existing and new drivers through in cab, at a distance and targeted to ensure proper and consistent safety and performance duties are achieved.
Train and evaluate the performance of assigned personnel and recommend removal of applicants from the training program, as appropriate.
Operates vehicle in accordance with OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws.
Providing hands on-coaching on defensive driving, emergency reporting and response, hours of service, G.O.A.L. and Smith System.
Performs pre- and post-trip inspections of assigned vehicle and documents checks utilizing the standard DVIR (Driver Vehicle Inspection Report).
Maintains training documentation and records of all driver's training.
Assist in communicating safety expectations.
Attend driver safety /occupational health and safety meetings and re-enforce agenda items and follow up actions.
Assist supervisors with any necessary paperwork and is responsible for the collection routes during supervisor's absence.
Assists with preparation of daily routes, route changes, vehicle replacements, dispatch duties and other work assigned.
Ensure efficient and excellent customer service is provided to all customers.
Assist supervisors with route observations.
Handles special projects and other related management duties as assigned.
Performs other duties as assigned.
Required Qualifications
High School Diploma or G.E.D.
Valid Class A or B Driver's License with Air Brake Endorsement.
2 - 5 years of driving experience.
Interpersonal skills using tact, patience and courtesy.
Knowledge of principles and practices of supervision and training.
Experienced in all Microsoft Office programs (Word, Excel, Outlook, PowerPoint, etc.).
Exceptional verbal and written communication abilities (Bilingual English / Spanish).
Acceptable Driver Record.
Able to meet all DOT requirements.
Knowledgeable in OSHA, Federal DOT, and other related state and federal regulations.
Must have demonstrated leadership, problem solving and organizational skills.
Able to effectively communicate with people.
Ability to perform physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications
Work experience in the waste, environmental services, energy, or transportation industry.
Preferred OSHA 30-hour certification.
Physical/Environmental Demands:
Physical:
Seeing, hearing, & smelling continuously.
Problem solving, oral/written communication, analytical ability, organization, concentration, working with interruptions & interpersonal abilities continuously.
Eye/hand coordination, driving, feet (pedals) continuously.
Climbing (Stairs/Ladders), standing, walking, fingering (typing), handling (holding), & calculating frequently.
Balancing, bending, crouching, kneeling, pushing, reaching, sitting, wrist motion occasionally.
Environmental:
Exposure to dust, smoke, fumes, odors, noise, grease, oil, hot/cold temperatures, standing on concrete & vibration continuously.
Exposure to electrical hazards, chemicals, and uneven or slippery surfaces occasionally.
Works inside & outside.
Benefits:
Comprehensive benefit package Medical, Dental, Vision
401K & Profit Sharing
Employee Assistance Program
Life Insurance
Paid Vacation and Sick Time
Recognition programs
Professional development learning
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Salary: $68,640 - $108,000/year
General Manager - MRF
Whittier, CA job
The General Manager works in all business aspects (revenue growth and managing cost) of Material Recovery Facility (MRF). In addition, the General Manager will ensure the highest standards of environmental safety and operational excellence by effectively managing the day-to-day operation and continuous improvement of assigned MRF.
Job Description
* Manage performance of operations and maintenance managers.
* Manage the day-to-day operations and maintenance, meeting performance standards and productivity metrics.
* Full P&L responsibility of Material Recovery Facility and Transfer Station, including all business aspects of operation (revenue growth, cost management, compliance, personnel development, capital projects, and budget development).
* Effectively lead team of 100+ employees in operation that includes MSW (Mixed Solid Waste) Processing, Transfer Station, Transportation, and Maintenance.
* Responsible for ensuring optimal workflow, staffing levels, and equipment utilization to achieve production and financial goals.
* Develop and coach staff; effectively communicate goals and expectations, and provide feedback on performance to employees.
* Ensure that facility is in compliance with all Federal, State, OSHA and Local regulations and requirements.
* Lead scheduled Operations meetings with Leadership Team.
* Review and analyze monthly financial/operational results with Board of Directors and Executive Team.
* Develop annual operating budget which includes revenue, cost projections, and capital projects.
* Manage Sales of Commodities, ensuring quality, competitive pricing, and movement of material.
* Effectively interact and communicate with vendors, customers, and other business associates.
* Well versed in all aspects of Waste and Recycling operations, including latest equipment and technology.
* Ensure the training and development of the skills of the workforce by providing proper guidance and coaching.
* Engaging in the interview process in order to hire the most talented and qualified personnel.
* Establish the necessary procedures to ensure overall safety of employees, customers and visitors.
* Engage employees to create a safe, energetic work environment through feedback and recognition.
Required Qualifications:
* Previous experience in a waste-recycling industry.
* Bachelor's Degree (Engineering preferred)
* 7 to 10 year's management experience.
* Experience managing a manufacturing operation with mechanical and processing equipment.
* Knowledge of DOT, OSHA, Dust Control, and other related state and federal regulations.
* Must have demonstrated leadership, problem solving and organizational skills.
* Good interpersonal skills and ability to coach and develop subordinates.
* Excellent communication and customer service skills.
* Ability to effectively interface with general public and regulatory agencies as well as political contacts.
* Ability to perform physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications:
* Previous experience in a waste-recycling industry or industrial or manufacturing environment.
Physical/Environmental Demands:
* Physical:
* Seeing, hearing, & smelling continuously.
* Problem solving, oral/written communication, analytical ability, organization, concentration, working with interruptions & interpersonal abilities continuously.
* Eye/hand coordination continuously.
* Climbing (Stairs/Ladders), standing, walking, fingering (typing), handling (holding), & calculating frequently.
* Balancing, bending, crouching, kneeling, pushing, reaching, sitting, wrist motion occasionally.
* Environmental:
* Exposure to dust, smoke, fumes, odors, noise, grease, oil, hot/cold temperatures, vibration, & unprotected heights continuously.
* Exposure to electrical hazards, chemicals, standing on concrete, and uneven or slippery surfaces occasionally.
* Works inside & outside.
Benefits:
* Competitive wages
* Comprehensive benefit package Medical, Dental, Vision
* 401K
* Employee Assistance Program
* Life Insurance
* Paid Vacation and Sick Time
* Career plan
* Recognition programs
* Professional development learning
* An exceptional work environment
Salary: $148,553 - $219,931/year
Benefits:
* Competitive wages
* Comprehensive benefit package Medical, Dental, Vision
* 401K
* Life Insurance
* Paid Vacation and Sick Time
* Career plan
* Recognition programs
* Professional development learning
* An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplySecurity Guard - 3rd Shift
Montebello, CA job
All guards employed by Athens Services are responsible for the security of all property and materials within all company owned facilities. It is expected that every security employee will conduct his/her self in a professional manner at all the times and report those employees and visitors that do not. The primary duty of all the security personnel is to observe and report and at no time should a guard put his/her self in any type of physical danger or verbal confrontation.
Job Description
* To ensure that the building/premise assigned to him/her is safe and secured from any sort of contingencies and acts of violence.
* To keenly observe each and every person entering the premise and to keep an eye on intruders.
* To prevent the entry of unauthorized people and prohibited articles into restricted areas.
* To maintain a log book with details of the names, purpose of visit, and entry and exit times of each and every individual who enters the premise.
* To conduct routine checks inside / outside the building each day.
* To report all the suspicious acts happening in the premises to the local police / management staff.
* To check each and every office and make sure that all the possible entrances and exits are closed, and all the lights / electric equipment are switched off.
* To answer the emergency alarms with immediate effect, and to inform the respective department (such as fire department in case of fire) right away.
* To make detailed notes of damages to the premise or assets or of unusual occurrences.
* To enforce and adhere to all the rules and regulations, and to warn the violators regarding possible consequences.
* To direct vehicles in and around the building and to make sure that all the vehicles are safe, while inside the premises.
* In case of a load fire, to be able to operate the vehicle in order to dump the load into a clean/open area of the premise to help prevent further damage of property.
Required Qualifications:
* High School Diploma or G.E.D.
* Valid Class C Driver's License.
* Good communication skills.
* Attention to detail.
* Knowledge and ability to secure a premise.
* Honest, dedicated, and sincere.
* Polite and courteousness.
* Ability to handle and resolve conflicts.
* Ability to act quickly in emergency situations.
* Ability to judge and detect possible threats and act accordingly.
* Acceptable Driver Record.
* Ability to perform physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications:
* Bilingual English / Spanish.
* Security Experience.
Physical/Environmental Demands:
* Physical:
* Sitting, seeing, hearing, & smelling continuously.
* Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.
* Eye/hand coordination, fingering (typing), handling, & wrist motion continuously.
* Bending, reaching, stretching, standing, & walking occasionally.
* Environmental:
* Exposure to dust, smoke, fumes, odors, & noise continuously.
* Exposure to grease, oil, chemicals, & wet conditions occasionally.
* Works inside only. Position considered office only.
Salary: $20.13 - $21.63 hourly
Benefits:
* Competitive wages
* Comprehensive benefit package Medical, Dental, Vision
* 401K
* Life Insurance
* Paid Vacation and Sick Time
* Career plan
* Recognition programs
* Professional development learning
* An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyOperations Supervisor
Los Angeles, CA job
The Operations Supervisor manages waste collection routes and driver / helper performance on a daily basis. This position ensures that driver and helper resources are adequate to meet daily operational demands. The Operations Supervisor observes and rides along on routes, coaching drivers on improving productivity and safety while adhering to OSHA and any other related DOT federal regulations. The Operations Supervisor troubleshoots and resolves safety, services, and operational issues in collaboration with sales, customer services, and maintenance functions.
Job Description
* Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per Company standards and agreements.
* Ensures that drivers are available and assigned on a daily basis, covering last minute call-ins or absences with spare drivers or other resources.
* Monitors daily operations and communicates any changes to routes, procedures, or requirements to drivers.
* Coordinates daily operational needs with Maintenance team.
* Coordinates efforts with Operations Manager to ensure proper utilization of resources, adjustments to routes, and other operational issues.
* Monitors driver and helper time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g. 60 hour rule).
* Assists the Operations Manager in ensuring Maintenance budget performance.
* Monitors daily over weight loads and provides guidance to employees to reduce those loads.
* Monitor daily pre-trip and post-trip inspections on work force vehicles.
* Performs verbal, written, and suspension disciplinary actions when required.
* Performs weekly safety meetings to teach employees the importance of working safe.
Required Qualifications:
* High School Diploma or G.E.D.
* 1 - 2 years of management experience.
* Proficient in Microsoft Office applications.
* Knowledgeable in Federal DOT regulations.
* Knowledgeable in OSHA standard regulations.
* Exceptional leadership abilities.
* Ability to perform physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications:
* Bachelor's Degree in a related field.
* Proficient in AS-400 systems.
* Class A / B License.
* Waste industry experience.
* Bilingual English/Spanish.
Physical/Environmental Demands:
* Physical:
* Seeing, hearing, & smelling continuously.
* Problem solving, oral/written communication, analytical ability, organization, concentration, working with interruptions & interpersonal abilities continuously.
* Eye/hand coordination, driving, feet (pedals) continuously.
* Climbing (Stairs/Ladders), standing, walking, fingering (typing), handling (holding), & calculating frequently.
* Balancing, bending, crouching, kneeling, pushing, reaching, sitting, wrist motion occasionally
* Environmental:
* Exposure to dust, smoke, fumes, odors, noise, grease, oil, hot/cold temperatures, standing on concrete & vibration continuously.
* Exposure to electrical hazards, chemicals, and uneven or slippery surfaces occasionally.
* Works inside & outside.
Salary: $68,640.00 - $92,335.00 + Quarterly Bonus
Schedule: Mon - Sat 4AM - 3PM + OT and Sun as needed.
Benefits:
* Competitive wages
* Comprehensive benefit package Medical, Dental, Vision
* 401K
* Life Insurance
* Paid Vacation and Sick Time
* Career plan
* Recognition programs
* Professional development learning
* An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyShop Administrator
Paramount, CA job
The Shop Administrator manages the purchase order process, fleet supply and inventory, time and attendance for maintenance, and records processes. The Shop Administrator will report directly to the Fleet Maintenance Manager and Fleet Maintenance Supervisor.
Job Description
* Create stock and direct charge purchase orders in Dossier for Fleet Manager.
* Complete month end close for yard, entering 100% of mechanics R.O.s and closing all open purchase orders for the month.
* Audit parts requisition coding.
* Receive parts deliveries as needed.
* Confirm and monitor Kronos time and attendance for Shop employees as needed.
* Create daily/weekly mechanic hours/overtime report for Fleet Manager and General Manager.
* Maintain truck files, including DMV registrations status, PM schedules and work orders.
* Assist Fleet Manager with research as needed, included in approval request packets for large dollar amount work needed on trucks and facility.
* Communicate with upper management regarding approval requests and provide additional information as needed.
Required Qualifications:
* High School Diploma or G.E.D.
* 2-3 years' experience in maintenance environment.
* Experience with parts and inventory.
* General accounting knowledge.
* Excellent organizational skills.
* Proficiency in MS Office, especially Excel.
* Great customer service attitude, communication skills and the ability to work with a variety of people.
* Ability to perform physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications:
* Bilingual (English & Spanish).
* Operations/Warehouse/Waste Management experience.
Physical/Environmental Demands:
Physical:
* Sitting, seeing, hearing, & smelling continuously.
* Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.
* Eye/hand coordination, fingering (typing), handling, & wrist motion continuously.
* Bending, reaching, stretching, standing, & walking occasionally.
Environmental:
* Exposure to dust, smoke, fumes, odors, & noise continuously.
* Exposure to grease, oil, chemicals, & wet conditions occasionally.
* Works inside only. Position considered office only.
*
Salary: $21.65 - 25.75 per hour
Benefits:
* Competitive wages
* Comprehensive benefit package Medical, Dental, Vision
* 401K
* Life Insurance
* Paid Vacation and Sick Time
* Career plan
* Recognition programs
* Professional development learning
* An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyCustomer Experience Representative
Thousand Oaks, CA job
The Customer Experience Representative (Tier I, II, or III depending on experience and qualifications) serves as a key advocate for Athens Services, reflecting our commitment to exceptional customer care and sustainable community solutions. Reporting to the Customer Experience Supervisor, this role focuses on building meaningful connections, addressing inquiries, resolving concerns, and providing tailored solutions. Guided by our vision of delivering excellence and fostering trust, the ideal candidate is a proactive problem solver dedicated to enhancing customer satisfaction and creating lasting positive impressions.
Job Description
Essential Job Functions
Customer Engagement: Deliver exceptional service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through personalized interactions.
Customer Onboarding: Assist new customers in setting up services, explaining features, and offering guidance on optimizing their experience.
Problem Solving: Work with customer profiles to understand needs, identify challenges, and provide alternative solutions.
Billing and Payments: Support customers with billing inquiries, payments, and enrollment in payment options, including upselling value-added services where applicable.
Upselling and Advocacy: Educate customers on additional services, resolving concerns, and offering service enhancements tailored to their needs.
Documentation: Maintain accurate and detailed notes on customer interactions in the database, ensuring seamless follow-up and service continuity.
Team Collaboration: Act as a resource for internal teams, including sales and operations, by providing customer insights and feedback.
Knowledge Enhancement: Stay up to date on company policies, services, and systems through mandatory training and continuous learning opportunities.
Community Representation: Represent the company at city events, fostering relationships and promoting a positive brand image.
Embody the Right Mindset:
Maintain a customer-first attitude, prioritizing satisfaction and long-term loyalty.
Bring patience, resilience, and emotional intelligence to every interaction.
Embrace continuous learning and personal development to stay ahead in customer service best practices.
Tiers and Skill Progression
Tier I - Customer Experience Representative I
Handles standard customer service transactions including:
Bulky item requests
Payment processing (e.g., WebPak, masking calls)
Creating service requests and work orders
Basic documentation and account maintenance
Customer complaints and escalations following procedure (e.g., RTM, Code Red)
Adheres to standard call handling procedures and quality assurance
Processes digital requests (bulky, CS, graffiti, illegal dumping portals, chats, social media)
Supports lobby operations and safety audits
Submits basic adjustments (e.g., late fees, declined charges)
Tier II - Customer Experience Representative II
Includes all Tier I responsibilities, plus:
Advanced residential account maintenance and billing
Proficient in company systems with emphasis on proration and workflow efficiency
Handles more complex digital requests (e.g., service level changes, LA changes, CS quality)
Submits intermediate account adjustments such as back billing
Tier III - Customer Experience Representative III
Includes all Tier I and II responsibilities, plus:
Advanced billing and account maintenance for commercial customers
Performs complex system tasks such as setting up SEDs
Manages Temp/Perm service requests per policy
Handles advanced digital requests including roll-off services
Submits complex account adjustments (e.g., ownership changes)
Required Qualifications
1-2 years of experience in a high-volume call center environment
High School Diploma or GED
Strong multitasking abilities and attention to detail
Excellent verbal, written, and presentation skills
Proficient at building trust and understanding customer needs
Customer-focused with active listening skills
Typing speed of at least 45 WPM and data entry proficiency
Proficiency with Microsoft Office
Preferred Qualifications
Bilingual English/Spanish
Bachelor's degree in Communications or related field
Experience in the waste or transportation industry
Physical/Environmental Demands:
Physical:
Sitting, seeing, hearing and speaking
Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.
Eye/hand coordination, fingering (typing), handling, & wrist motion continuously.
Standing & walking frequently.
Bending, reaching, and stretching occasionally.
Environmental:
Exposure to dust, smoke, fumes, odors, & noise occasionally.
Exposure to grease, oil, chemicals, & wet conditions occasionally.
Works inside only. Position considered office only.
Benefits:
Comprehensive benefit package Medical, Dental, Vision
401K & Profit Sharing
Employee Assistance Program
Life Insurance
Paid Vacation and Sick Time
Recognition programs
Professional development learning
Benefits:
Competitive wages
Comprehensive benefit package Medical, Dental, Vision
401K
Life Insurance
Paid Vacation and Sick Time
Career plan
Recognition programs
Professional development learning
An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyTruck Mechanic I - 2nd Shift
Los Angeles, CA job
Ready to fuel your career? Athens Services is on the lookout for a skilled Fleet Maintenance Technician to join our team. As the go-to expert in diagnosing and repairing mechanical/technical issues in diesel and CNG fleets, you'll be essential to our operation. From reviewing Driver Vehicle Inspection Reports to tackling emergency roadside repairs, your expertise will ensure our fleet runs seamlessly. With experience in heavy truck equipment maintenance, familiarity with DOT CHP repair processes, and excellent communication skills, you're the perfect fit.
We offer a competitive benefits package, including medical, dental, and vision coverage, 401K, life insurance, and professional development opportunities. Ready to drive your career forward? Apply now and let's hit the road together!
The Diesel Mechanic reports to the Fleet Maintenance Manager and Vehicle Maintenance Supervisor. The Diesel Mechanic is personally responsible for providing proper diagnosis and repair of any mechanical issues to the existing operation fleet.
Job Description
* Performs repairs and assigned preventative maintenance tasks.
* Performs repairs and assigned preventative maintenance tasks.
* Performs inspections, diagnosis and repair of electrical, hydraulic, suspension, brake and air systems on vehicles and equipment.
* Performs safety inspections and checks on vehicles and equipment.
* Performs roadside emergency diagnosis and repair of roadside equipment as directed by supervision.
* Completes required paperwork associated with repairing vehicles and equipment; to include documentation of parts usage, and repair times.
* Attendance and successful accomplishment of all safety and compliance training.
Required Qualifications:
* High School Diploma and/or GED
* Trade School Certification
* Familiar with DOT CHP repair processes and controls for Drivers Vehicle Inspection Reports.
* Ability to effectively communicate mechanical issues and required repairs.
* Perform all tasks safely and in accordance with applicable OSHA rules and regulations.
* Consistently behaves in a manner that is appropriate and professional.
* Ability to read and comprehend service and technical information.
* Valid Class C Driver's License.
* Acceptable Driver's Record.
* Must possess personal tools.
* Ability to perform physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications:
* 5 years' experience in heavy truck equipment maintenance & repair or equitable trade school and/or technical certifications.
* Bilingual English/Spanish
* ASE Medium/Heavy Truck Certifications: T2-T8, F1, L2
* Air Brake Certification
* CNG Alternative Fuel experience/training
* CDL Class A/B
* Computer diagnostic skills: Cummins Insite/Allison transmissions
* Forklift operator training/certification
Physical/Environmental Demands:
Physical:
* Standing, walking, seeing, hearing, & smelling continuously.
* Problem solving, oral communication, analytical ability, concentration, exposure to heavy machinery, & eye/hand coordination, & handling continuously.
* Bending, reaching, stretching, crouching, & lifting ≤ 50 Lbs. continuously.
* Exposure to unprotected heights occasionally.
Environmental:
* Exposure to dust, smoke, fumes, odors, grease, oil, chemicals, wet slippery surfaces, hot/cold conditions, & noise continuously.
* Works inside and outside.
Benefits:
* Competitive wages
* Comprehensive benefit package Medical, Dental, Vision
* 401K
* Life Insurance
* Paid Vacation and Sick Time
* Career plan
* Recognition programs
* Professional development learning
* An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyAthlete Advisor (Sales Associate, Part-Time)
Santa Monica, CA job
At Wilson, we are here to empower every human to live like an athlete. Passion. Creativity. Integrity. Teamwork. Ambition. Innovation. These are the qualities that have made Wilson Sporting Goods Co. the number one sports equipment brand in the world. We come together to win, grow, and celebrate. We all play for Team Wilson. We all have a role to play within our organization and are working towards the same goal. One team, one dream.
We believe that being an athlete isn't something you do, it's who you are. It's a universal code of conduct, a way of seeing the world and how you show up every day. We seek out diverse voices and welcome all perspectives. Our team is composed of individuals with unique backgrounds, points of view and experiences. These perspectives create a rich and diverse culture in which we learn from one another through empathy and inclusion.
Evolving the sports world and being the best partner for players, athletes, and our community is no small task. We are continually looking to add enthusiastic, ambitious, team-first individuals who desire to make a difference -and who love to help others win. Together, we will create a better world through sport. Join us.
What You'll Do
Wilson Sporting Goods is expanding our business through thoughtful, elegant, technical sportswear and experiential retail stores. We believe that the Athlete Advisor role is the most important role in the company. As an Athlete Advisor, you represent Wilson to our customers and community. You create an exceptional athlete experience by educating on our performance sportswear and hardgoods. You create a welcoming and inclusive environment for play and education in your store.
Specific responsibilities include, but are not limited to:
Deliver exceptional athlete experiences.
Cash handling and register transactions.
Accept returns - verifying items are in line with policy.
Inventory management.
Replenishing salesfloor items.
Regular floor walks to ensure store is clean - cleaning and tidying throughout the day.
Support store projects and brand initiatives.
Maintain up to date product education on the latest equipment and sportswear.
Merchandise the store for ease of shopping, education, and beauty.
Maintain open and transparent communication with your team and store leadership.
What We're Looking For
This role requires experience in a sales, retail, or customer service environment.
Other qualifications include:
You are passionate about delivering an exceptional consumer experience, every day.
You have never met a stranger and love solving for the needs of every athlete who comes in your store.
You have outstanding communication skills.
You are driven by a high level of autonomy and excel in an entrepreneurial environment.
You value bold ideas and pursue progress at every turn.
You stand up with conviction for what you believe in, acting with integrity and respect in every situation.
What We'll Provide
The pay range for this role is $20.00/hr - $23.00/hr at the time of this posting.
We offer an innovative, inclusive, and people-first environment with competitive benefits and perks, including:
Receive a complimentary Wilson tennis racquet upon joining our team
Enjoy free monthly tennis training sessions with a professional coach, open to all store employees
Paid time off for part- and full-time employees
Education reimbursement
Medical, dental and vision
Pre-tax transit discounts
401(k) with company match
Life insurance
Paid maternity/paternity leave
Professional development opportunities
Volunteering programs
Team-building outings
Discounts on Wilson and Amer Sports products
Wilson Sporting Goods Co. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other legally protected characteristics.
Auto-ApplyBin Delivery Driver
Montebello, CA job
Join Athens Services as a Bin Delivery Driver and become an asset in our relentless pursuit of environmental sustainability! As a Bin Delivery Driver, you will be entrusted with the vital responsibility of operating a heavy-duty truck to execute various duties, including container delivery, recycling, residential, commercial, and industrial (roll-off) routes.
We offer a competitive benefits package, including medical, dental, and vision coverage, 401K, life insurance, and professional development opportunities. Ready to steer your career towards excitement and impact? Apply now and be the driving force behind a sustainable future with Athens Services!
Job Description
Operates vehicle in accordance with Occupational and Safety Health Act (OSHA)/Department of Transportation (DOT) requires as well as all local, state and federal requirements.
Performs pre- and post-trip inspections of assigned vehicle utilizing standard Driver Vehicle Inspection Report (DVIR). Responsible for reporting any vehicle deficiencies prior to and after each route day.
Ensures vehicle is operating correctly while on the route and notifies Route Supervisor/Dispatch/Maintenance of any concerns.
Understands and practices all policies and procedures as described per Athens Services Safety Rules. Makes use of standard tools and resources provided by the Company.
Clean area around any accidental waste spill, ensuring adherence to all applicable safety standards and policies.
Identify unsatisfactory waste barrels and tag containers due to contamination of waste streams.
Follow all applicable rules and protocols when disposing at the Material Recovery Facility (MRF).
Maintain a clean and safe vehicle. Clean waste from the packer blade and truck body (where appropriate) on each disposal trip.
Ensure all Personal Protective Equipment (PPE) is worn while operating specific machinery.
Participates and cooperates in all scheduled training, briefings, and Safety meetings as required by the Company.
Works closely with Route Supervisors to improve route efficiencies and identify problem or unsafe accounts.
Performs all duties as scheduled by Route Supervisor or Dispatch, assisting operations as directed.
Immediately notifies Route Supervisor of any incidents/accidents/injures/property damages.
Communicates customer requests/issues to Dispatch/Route Supervisor.
Completely dumps all containers and leaves the customer's location clean and free of debris. Properly positions containers on the customer's property.
Follows route assignments throughout the day and completes all documentation when checking-in at the end of the route.
Provides a positive and professional attitude when dealing with customers.
Working in Windy/Hot/Cold/Wet environments, working around heavy equipment, working among refuse and exposed to dusty conditions.
Frequent exposure to traffic, being aware of all your surroundings, maintain a high level of communication with others.
Continuously grasping, bending, pushing, pulling, lifting, stretching, twisting, stooping, walking on uneven surfaces and lifting < 50 lb. frequently in all weather conditions. Ability to work independently and together as a team.
Able to work standing and/or sitting for long periods of time.
Performs other duties as assigned.
Required Qualifications
High School Diploma or GED
Valid Class C Driver's License.
1 year of experience operating a commercial vehicle.
Able to provide exceptional customer service always.
Time management skills.
Able to follow through multiple challenges as they arise.
Ability to perform all physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications
Age 21 and over
Bilingual English / Spanish
3+ years of experience operating a commercial vehicle
Work experience in the waste, environmental services, energy, or transportation industry.
Clean Driving Record.
Physical/Environmental Demands:
Physical:
Standing, walking, seeing, hearing, & smelling continuously.
Problem solving, oral/written communication, analytical ability, concentration, & interpersonal abilities continuously.
Eye/hand coordination, handling, & wrist motion continuously.
Bending, reaching, stretching, frequently, pushing, pulling and lifting ≤ 50 Lbs. continuously.
Environmental:
Exposure to dust, smoke, fumes, odors, grease, oil, chemicals, wet/hot conditions, & noise continuously.
Works outside only.
Salary: $25.79 -$28.43
Benefits:
Competitive wages
Comprehensive benefit package Medical, Dental, Vision
401K
Life Insurance
Paid Vacation and Sick Time
Career plan
Recognition programs
Professional development learning
An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyFleet Maintenance Supervisor (2nd Shift)
Thousand Oaks, CA job
The Fleet Maintenance Supervisor manages the day-to-day Maintenance Operations including all fleet repairs, diagnostics, fleet supply, inventories, time and attendance of maintenance staff, record keeping, providing effective communication, positive reinforcement, proper guidance, and effective mentoring to maintenance staff. The Fleet Maintenance Supervisor reports directly to the Fleet Maintenance Manager.
Job Description
Notify management / supervision of any & all observed safety hazards & or adverse conditions of existing safety equipment.
Insure all personnel use applicable company issued personal protective equipment.
Work in accordance with all safety policies and procedures - Safety / task specific meetings conducted monthly to include any designated hot spot topics.
Liquid storage of both bulk and waste products is handled using sound environmental BMP's.
Ability to determine root cause and provide appropriate solutions and focuses on results.
Ensures all repairs and maintenance is recorded accurately and timely.
Ability to work effectively with others at all levels in a positive manner on a continuing basis.
All departmental maintenance parts and supplies are stocked inventoried, monitored and maintained.
The professional appearance of the company equipment & quality of repairs is vital. Schedule all tasks to achieve this level.
All excessive labor requirements reported to mgmt. to facilitate on time scheduling.
Any deficiencies or observations that can effect performance or the timely accomplishments of day to day tasks is reported to management.
Recognition of employee's success's on a regular basis. Direct reports are encouraged to do better through recognition of work done well.
Appropriately disciplines employees relative to consistency and fair application.
Displays confidence and enthusiasm and takes actions as needed to achieve goals beyond what is required.
Builds both interpersonal and professional relationships; coaches, develops, and mentors.
Required Qualifications:
High School Diploma or G.E.D.
Trade School Certification.
ASE Certifications.
5+ years' experience in maintenance environment.
2-3 years in a leadership role.
Experience with parts and inventory.
Excellent organizational skills.
Proficiency in MS Office applications & Computer based maintenance tracking systems (Dossier, EMS, CFA).
Consistently behaves in a manner that is appropriate and professional.
Great customer service attitude, communication skills and the ability to work with a variety of people.
Valid Class C driver's license.
Acceptable driving record.
Ability to perform physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications:
Bilingual English/Spanish.
Diagnostic computer skills.
Physical/Environmental Demands:
Physical:
Seeing, hearing, & smelling continuously.
Problem solving, oral/written communication, analytical ability, organization, concentration, Eye/hand coordination, working with interruptions & interpersonal abilities continuously.
Sitting, standing, & walking frequently.
Handling (holding), balancing, bending, crouching, kneeling, pushing, & reaching occasionally.
Environmental:
Exposure to dust, smoke, fumes, odors, noise, grease, oil, hot/cold temperatures, & vibration continuously.
Exposure to electrical hazards, chemicals, standing on concrete, and uneven or slippery surfaces frequently.
Works inside & outside.
Schedule: 3PM - 12:00AM Mon - Fri + Every other Saturday.
Annual Salary: $81,000.00 - $116,000.00
Benefits:
Competitive wages
Comprehensive benefit package Medical, Dental, Vision
401K
Life Insurance
Paid Vacation and Sick Time
Career plan
Recognition programs
Professional development learning
An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyRN - 35080548
Glendale, CA job
Auto Offer Day Shift, 36-48 hours, may float to MS. Start date ASAP.
0-3 days RTO, no holidays, Must have CERNER experience
Bin Washer
Montebello, CA job
The Bin Washer will be personally responsible for maintaining the cleanliness and scraping bins that are being brought in for maintenance. The Bin Washer will be responsible for other miscellaneous duties as assigned by the Manager. The Bin Washer position will require to work overtime and weekend as needed.
Job Description
* Performs heavy scraping of the interior and exterior of light and heavy duty dumpster containers.
* Performs washing of the interior and exterior of light and heavy duty dumpster containers.
* Performs other duties as assigned.
Required Qualifications
* High School Diploma or G.E.D.
* 1-3 years of related experience
* Consistently behaves in a manner that is appropriate and professional.
* Ability to perform physical requirements of the position with or without reasonable accommodations.
* Ability to work long hours and available to work on weekends.
Preferred Qualifications
* Bilingual English / Spanish.
* Forklift certified.
Physical/Environmental Demands:
* Physical:
* Standing, walking, seeing, hearing, & smelling continuously.
* Problem solving, oral communication, analytical ability, concentration continuously.
* Eye/hand coordination, handling, & wrist motion continuously.
* Bending, reaching, stretching, interpersonal abilities & lifting ≤ 50 Lbs. frequently.
* Environmental:
* Exposure to dust, smoke, fumes, odors, grease, oil, chemicals, wet slippery surfaces, hot/cold conditions, & noise continuously.
* Works outside only.
Salary: $20.60 per hour
Benefits:
* Competitive wages
* Comprehensive benefit package Medical, Dental, Vision
* 401K
* Life Insurance
* Paid Vacation and Sick Time
* Career plan
* Recognition programs
* Professional development learning
* An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyFleet Maintenance Technician
Vincent, CA job
Ready to fuel your career? Athens Services is on the lookout for a skilled Fleet Maintenance Technician to join our team. As the go-to expert in diagnosing and repairing mechanical/technical issues in diesel and CNG fleets, you'll be essential to our operation. From reviewing Driver Vehicle Inspection Reports to tackling emergency roadside repairs, your expertise will ensure our fleet runs seamlessly. With experience in heavy truck equipment maintenance, familiarity with DOT CHP repair processes, and excellent communication skills, you're the perfect fit.
We offer a competitive benefits package, including medical, dental, and vision coverage, 401K, life insurance, and professional development opportunities. Ready to drive your career forward? Apply now and let's hit the road together!
Position Summary:
The Fleet Maintenance Tech I reports to the Fleet Maintenance Manager and Vehicle Maintenance Supervisor. The Fleet Maintenance Tech I is personally responsible for providing proper diagnosis and repair of any mechanical issues to the existing operation fleet.
Job Description
Perform assigned repairs and preventive maintenance tasks in accordance with established Standard Repair Times (SRTs), ensuring work is completed accurately, efficiently, and in compliance with company safety and quality standards.
Performs Senior-level repairs and assigned preventative maintenance tasks.
Performs the most critical, and complex work in troubleshooting, inspections, diagnosis and repair of electrical, hydraulic, suspension, brake and air systems on vehicles and equipment.
Perform safety inspections and checks on vehicles and equipment.
Performs roadside emergency diagnosis and repair of roadside equipment as directed by supervision.
Completes required paperwork associated with repairing vehicles and equipment; to include documentation of parts usage, and repair times.
Attendance and successful accomplishment of all safety and compliance training.
Required Qualifications:
High School Diploma and/or GED
Familiar with DOT CHP repair processes and controls for Drivers Vehicle Inspection Reports.
Ability to effectively communicate mechanical issues and required repairs.
Perform all tasks safely and in accordance with applicable OSHA rules and regulations.
Consistently behave in a manner that is appropriate and professional.
Ability to read and comprehend service and technical information.
Valid Class C Driver's License.
Acceptable Driver's Record.
You must possess personal tools.
Ability to perform physical requirements of the position with or without reasonable accommodations.
ASE Medium/Heavy Truck Certifications:
T2: Engine
T3: Drive Train
T4: Brakes
T5: Suspension & Steering
T6: Electrical/Electronic Systems
T7: Heating Ventilation & Air Conditioning (HVAC)
T8: Preventative Maintenance Inspection (PMI)
CNG Certification: Compressed Natural Gas Vehicle Certification
Preferred Qualifications:
6 years' experience in heavy truck equipment maintenance & repair or equitable trade school and/or technical certifications.
Trade School Certification
Bilingual English/Spanish
Air Brake Certification
CNG Alternative Fuel experience/training
CDL Class A/B
Computer diagnostic skills: Cummins Insite/Allison transmissions
Forklift operator training/certification
Salary: $35.76 - $39.60/hour
Benefits:
Competitive wages
Comprehensive benefit package Medical, Dental, Vision
401K
Life Insurance
Paid Vacation and Sick Time
Career plan
Recognition programs
Professional development learning
An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyResidential Driver
Vincent, CA job
Ignite your career as a Commercial Driver with Athens Services! Seize the opportunity to power environmental responsibility by skillfully navigating a heavy-duty truck on thrilling recycling and commercial routes. As a vital member of our dynamic transportation team, you'll be at the forefront of efficient customer service, all while adhering to local, state, and federal transportation regulations and championing company policies.
We offer a competitive benefits package, including medical, dental, and vision coverage, 401K, life insurance, and professional development opportunities. Ready to steer your career towards excitement and impact? Apply now and be the driving force behind a sustainable future with Athens Services!
The Driver is responsible for safely operating a heavy-duty truck to perform assigned duties on container delivery, recycling, residential, commercial, or industrial (roll-off) routes. This position is responsible for efficiently servicing assigned customers, while complying with all local, state, and federal transportation regulations and with Company policies.
Job Description
Operates vehicle in accordance with Occupational and Safety Health Act (OSHA)/Department of Transportation (DOT) requirements as well as all local, state and federal requirements.
Performs pre- and post-trip inspections of assigned vehicle utilizing standard Driver Vehicle Inspection Report (DVIR). Responsible for reporting any vehicle deficiencies prior to and after each route day.
Ensures vehicle is operating correctly while on the route and notifies Route Supervisor/Dispatch/Maintenance of any concerns.
Understands and practices all policies and procedures as described per Athens Services Safety Rules. Makes use of standard tools and resources provided by the Company.
Clean area around any accidental waste spill, ensuring adherence to all applicable safety standards and policies.
Identify unsatisfactory waste barrels and tag containers due to contamination of waste streams.
Follow all applicable rules and protocols when disposing at the Material Recovery Facility (MRF).
Maintain a clean and safe vehicle. Clean waste from the packer blade and truck body (where appropriate) on each disposal trip.
Ensure all Personal Protective Equipment (PPE) is worn while operating specific machinery.
Participates and cooperates in all scheduled training, briefings, and Safety meetings as required by the Company.
Works closely with Route Supervisors to improve route efficiencies and identify problems or unsafe accounts.
Performs all duties as scheduled by Route Supervisor or Dispatch, assisting operations as directed.
Immediately notify Route Supervisor of any incidents/accidents/injures/property damages.
Communicates customer requests/issues to Dispatch/Route Supervisor.
Completely dumps all containers and leaves the customer's location clean and free of debris. Properly position containers on the customer's property.
Follows route assignments throughout the day and completes all documentation when checking-in at the end of the route.
Provides a positive and professional attitude when dealing with customers.
Required Qualifications
High School Diploma or GED
Valid Class A or B Driver's License.
1 year of experience operating a commercial vehicle.
Able to meet all DOT requirements.
Able to provide exceptional customer service always.
Time management skills.
Able to follow through multiple challenges as they arise.
Ability to perform all physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications
Age 21 and over
Bilingual English / Spanish
3+ years of experience operating a commercial vehicle
Work experience in the waste, environmental services, energy, or transportation industry.
Clean Driving Record.
Physical/Environmental Demands:
Below are the key points concerning the physical requirements and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical:
Bins may exceed 1000 pounds in weight. Please note that while bins have wheels for assisted movement, employees will be required to physically push, pull, and lift bins up hills and uneven terrain.
Continuously grasping, bending, pushing, pulling, lifting, stretching, twisting, stooping, walking on uneven surfaces and lifting up to 75 lb. frequently.
Frequent entry and exit from a truck, up to 150 times daily, involving using steps to access an elevated seat
Able to work standing and/or sitting for long periods of time.
Standing, walking, seeing, hearing, & smelling continuously.
Problem solving, oral/written communication, analytical ability, concentration, & interpersonal abilities continuously.
Eye/hand coordination, handling, & wrist motion continuously.
Environmental:
Exposure to dust, smoke, fumes, odors, grease, oil, chemicals, wet/hot conditions, & noise continuously.
Works outside only.
Working in Windy/Hot/Cold/Wet environments, working around heavy equipment, working among refuse and exposed to dusty conditions.
Frequent exposure to traffic, being aware of all your surroundings, maintain a high level of communication with others.
Salary: $28.45 - $35.20 Hourly
Benefits:
Competitive wages
Comprehensive benefit package Medical, Dental, Vision
401K
Life Insurance
Paid Vacation and Sick Time
Career plan
Recognition programs
Professional development learning
An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyShop Administrator - 2nd Shift
Paramount, CA job
The Shop Administrator manages the purchase order process, fleet supply and inventory, time and attendance for maintenance, and records processes. The Shop Administrator will report directly to the Fleet Maintenance Manager and Fleet Maintenance Supervisor.
Job Description
Create stock and direct charge purchase orders in Dossier for Fleet Manager.
Complete month end close for yard, entering 100% of mechanics R.O.s and closing all open purchase orders for the month.
Audit parts requisition coding.
Receive parts deliveries as needed.
Confirm and monitor Kronos time and attendance for Shop employees as needed.
Create daily/weekly mechanic hours/overtime report for Fleet Manager and General Manager.
Maintain truck files, including DMV registrations status, PM schedules and work orders.
Assist Fleet Manager with research as needed, included in approval request packets for large dollar amount work needed on trucks and facility.
Communicate with upper management regarding approval requests and provide additional information as needed.
Required Qualifications:
High School Diploma or G.E.D.
2-3 years' experience in maintenance environment.
Experience with parts and inventory.
General accounting knowledge.
Excellent organizational skills.
Proficiency in MS Office, especially Excel.
Great customer service attitude, communication skills and the ability to work with a variety of people.
Ability to perform physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications:
Bilingual (English & Spanish).
Operations/Warehouse/Waste Management experience.
Physical/Environmental Demands:
Physical:
Sitting, seeing, hearing, & smelling continuously.
Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.
Eye/hand coordination, fingering (typing), handling, & wrist motion continuously.
Bending, reaching, stretching, standing, & walking occasionally.
Environmental:
Exposure to dust, smoke, fumes, odors, & noise continuously.
Exposure to grease, oil, chemicals, & wet conditions occasionally.
Works inside only. Position considered office only.
Hours:
Monday - Friday
1pm - 9:30pm
Salary: $21.65 - 25.75 per hour
Benefits:
Competitive wages
Comprehensive benefit package Medical, Dental, Vision
401K
Life Insurance
Paid Vacation and Sick Time
Career plan
Recognition programs
Professional development learning
An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyOperations Supervisor - Sweeping
Vincent, CA job
The Operations Supervisor manages Street Sweeping routes and driver / porter performance on a daily basis. This position ensures that driver and porter resources are adequate to meet daily operational demands. The Operations Supervisor observes and rides along on routes, coaching drivers on improving productivity and safety while adhering to OSHA and any other related DOT federal regulations. The Operations Supervisor troubleshoots and resolves safety, services, and operational issues in collaboration with sales, customer services, and maintenance functions.
Job Description
Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per Company standards and agreements.
Ensures that drivers are available and assigned on a daily basis, covering last minute call-ins or absences with spare drivers or other resources.
Monitors daily operations and communicates any changes to routes, procedures, or requirements to drivers.
Coordinates daily operational needs with Maintenance team.
Coordinates efforts with Operations Manager to ensure proper utilization of resources, adjustments to routes, and other operational issues.
Monitors driver and porter time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g. 60 hour rule).
Assists the Operations Manager in ensuring Maintenance budget performance.
Monitor daily pre-trip and post-trip inspections on work force vehicles.
Performs verbal, written, and suspension disciplinary actions when .
Performs weekly safety meetings to teach employees the importance of working safe.
Required Qualifications:
High School Diploma or G.E.D.
Proficient in Microsoft Office applications.
Knowledgeable in Federal DOT regulations.
Knowledgeable in OSHA standard regulations.
Exceptional leadership abilities.
Ability to perform physical requirements of the position with or without reasonable accommodations.
Experience in Routing
Map reading/direction
Preferred Qualifications:
Bachelor's Degree in a related field.
1 - 2 years of management experience.
Proficient in AS-400 systems.
Class A / B License.
Sweeping industry experience.
Bilingual English/Spanish.
Physical/Environmental Demands:
Physical:
Seeing, hearing, & smelling continuously.
Problem solving, oral/written communication, analytical ability, organization, concentration, working with interruptions & interpersonal abilities continuously.
Eye/hand coordination, driving, feet (pedals) continuously.
Climbing (Stairs/Ladders), standing, walking, fingering (typing), handling (holding), & calculating frequently.
Balancing, bending, crouching, kneeling, pushing, reaching, sitting, wrist motion occasionally.
Environmental:
Exposure to dust, smoke, fumes, odors, noise, grease, oil, hot/cold temperatures, standing on concrete & vibration continuously.
Exposure to electrical hazards, chemicals, and uneven or slippery surfaces occasionally.
Works inside & outside.
Salary: $64,480.00 - $92,335.00
Benefits:
Competitive wages
Comprehensive benefit package Medical, Dental, Vision
401K
Life Insurance
Paid Vacation and Sick Time
Career plan
Recognition programs
Professional development learning
An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplyCustomer Experience Representative
Thousand Oaks, CA job
The Customer Experience Representative (Tier I, II, or III depending on experience and qualifications) serves as a key advocate for Athens Services, reflecting our commitment to exceptional customer care and sustainable community solutions. Reporting to the Customer Experience Supervisor, this role focuses on building meaningful connections, addressing inquiries, resolving concerns, and providing tailored solutions. Guided by our vision of delivering excellence and fostering trust, the ideal candidate is a proactive problem solver dedicated to enhancing customer satisfaction and creating lasting positive impressions.
Job Description
Essential Job Functions
* Customer Engagement: Deliver exceptional service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through personalized interactions.
* Customer Onboarding: Assist new customers in setting up services, explaining features, and offering guidance on optimizing their experience.
* Problem Solving: Work with customer profiles to understand needs, identify challenges, and provide alternative solutions.
* Billing and Payments: Support customers with billing inquiries, payments, and enrollment in payment options, including upselling value-added services where applicable.
* Upselling and Advocacy: Educate customers on additional services, resolving concerns, and offering service enhancements tailored to their needs.
* Documentation: Maintain accurate and detailed notes on customer interactions in the database, ensuring seamless follow-up and service continuity.
* Team Collaboration: Act as a resource for internal teams, including sales and operations, by providing customer insights and feedback.
* Knowledge Enhancement: Stay up to date on company policies, services, and systems through mandatory training and continuous learning opportunities.
* Community Representation: Represent the company at city events, fostering relationships and promoting a positive brand image.
* Embody the Right Mindset:
* Maintain a customer-first attitude, prioritizing satisfaction and long-term loyalty.
* Bring patience, resilience, and emotional intelligence to every interaction.
* Embrace continuous learning and personal development to stay ahead in customer service best practices.
Tiers and Skill Progression
Tier I - Customer Experience Representative I
* Handles standard customer service transactions including:
* Bulky item requests
* Payment processing (e.g., WebPak, masking calls)
* Creating service requests and work orders
* Basic documentation and account maintenance
* Customer complaints and escalations following procedure (e.g., RTM, Code Red)
* Adheres to standard call handling procedures and quality assurance
* Processes digital requests (bulky, CS, graffiti, illegal dumping portals, chats, social media)
* Supports lobby operations and safety audits
* Submits basic adjustments (e.g., late fees, declined charges)
Tier II - Customer Experience Representative II
Includes all Tier I responsibilities, plus:
* Advanced residential account maintenance and billing
* Proficient in company systems with emphasis on proration and workflow efficiency
* Handles more complex digital requests (e.g., service level changes, LA changes, CS quality)
* Submits intermediate account adjustments such as back billing
Tier III - Customer Experience Representative III
Includes all Tier I and II responsibilities, plus:
* Advanced billing and account maintenance for commercial customers
* Performs complex system tasks such as setting up SEDs
* Manages Temp/Perm service requests per policy
* Handles advanced digital requests including roll-off services
* Submits complex account adjustments (e.g., ownership changes)
Required Qualifications
* 1-2 years of experience in a high-volume call center environment
* High School Diploma or GED
* Strong multitasking abilities and attention to detail
* Excellent verbal, written, and presentation skills
* Proficient at building trust and understanding customer needs
* Customer-focused with active listening skills
* Typing speed of at least 45 WPM and data entry proficiency
* Proficiency with Microsoft Office
Preferred Qualifications
* Bilingual English/Spanish
* Bachelor's degree in Communications or related field
* Experience in the waste or transportation industry
Physical/Environmental Demands:
* Physical:
* Sitting, seeing, hearing and speaking
* Problem solving, oral/written communication, analytical ability, calculating, concentration, & interpersonal abilities continuously.
* Eye/hand coordination, fingering (typing), handling, & wrist motion continuously.
* Standing & walking frequently.
* Bending, reaching, and stretching occasionally.
* Environmental:
* Exposure to dust, smoke, fumes, odors, & noise occasionally.
* Exposure to grease, oil, chemicals, & wet conditions occasionally.
* Works inside only. Position considered office only.
Benefits:
* Comprehensive benefit package Medical, Dental, Vision
* 401K & Profit Sharing
* Employee Assistance Program
* Life Insurance
* Paid Vacation and Sick Time
* Recognition programs
* Professional development learning
Benefits:
* Competitive wages
* Comprehensive benefit package Medical, Dental, Vision
* 401K
* Life Insurance
* Paid Vacation and Sick Time
* Career plan
* Recognition programs
* Professional development learning
* An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-ApplySr. Safety Trainer
Vincent, CA job
The Safety Trainer will report directly to the Safety Manager. The Safety Trainer will establish and promote a safe, secure, accident-free and healthy work environment for all Athens Services personnel by working with Class A, B, & C drivers towards the elimination of on-the-job incidents, injuries, accidents, property damage and environmental accidents. The Safety Trainer will be responsible for the implementation, maintenance and enforcement of all training requirements in accordance with Company policies, procedures, operating standards, state and federal laws/regulations, and industry standards/requirements. Additionally, the Safety Trainer assists the operations and its management team to oversee the daily operations of the collection routes to ensure the highest standards of safety and efficiency are followed.
Job Description
Essential Job Functions
Planning health and safety protocols.
Teaching supervisors, managers and other leaders about health and safety standards.
Presenting safety training sessions to personnel.
Ensuring compliance with OSHA, federal and state regulations.
Handling risk assessments to gather information on safety issues.
Verifying that employees consistently follow safety protocols.
Analyzing health and safety data.
Provides On-the-Job training of new drivers and retrains drivers who have been re-assigned to new routes, line of business or drivers who have driving performance issues.
Performing job task observations for existing and new drivers through in cab, at a distance and targeted to ensure proper and consistent safety and performance duties are achieved.
Train and evaluate the performance of assigned personnel and recommend removal of applicants from the training program, as appropriate.
Operates vehicle in accordance with OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws.
Providing hands on-coaching on defensive driving, emergency reporting and response, hours of service, G.O.A.L. and Smith System.
Performs pre- and post-trip inspections of assigned vehicle and documents checks utilizing the standard DVIR (Driver Vehicle Inspection Report).
Maintains training documentation and records of all driver's training.
Assist in communicating safety expectations.
Attend driver safety /occupational health and safety meetings and re-enforce agenda items and follow up actions.
Assist supervisors with any necessary paperwork and is responsible for the collection routes during supervisor's absence.
Assists with preparation of daily routes, route changes, vehicle replacements, dispatch duties and other work assigned.
Ensure efficient and excellent customer service is provided to all customers.
Assist supervisors with route observations.
Handles special projects and other related management duties as assigned.
Performs other duties as assigned.
Required Qualifications
High School Diploma or G.E.D.
Valid Class A or B Driver's License with Air Brake Endorsement.
2 - 5 years of driving experience.
Interpersonal skills using tact, patience and courtesy.
Knowledge of principles and practices of supervision and training.
Experienced in all Microsoft Office programs (Word, Excel, Outlook, PowerPoint, etc.).
Exceptional verbal and written communication abilities (Bilingual English / Spanish).
Acceptable Driver Record.
Able to meet all DOT requirements.
Knowledgeable in OSHA, Federal DOT, and other related state and federal regulations.
Must have demonstrated leadership, problem solving and organizational skills.
Able to effectively communicate with people.
Ability to perform physical requirements of the position with or without reasonable accommodations.
Preferred Qualifications
Work experience in the waste, environmental services, energy, or transportation industry.
Preferred OSHA 30-hour certification.
Physical/Environmental Demands:
Physical:
Seeing, hearing, & smelling continuously.
Problem solving, oral/written communication, analytical ability, organization, concentration, working with interruptions & interpersonal abilities continuously.
Eye/hand coordination, driving, feet (pedals) continuously.
Climbing (Stairs/Ladders), standing, walking, fingering (typing), handling (holding), & calculating frequently.
Balancing, bending, crouching, kneeling, pushing, reaching, sitting, wrist motion occasionally.
Environmental:
Exposure to dust, smoke, fumes, odors, noise, grease, oil, hot/cold temperatures, standing on concrete & vibration continuously.
Exposure to electrical hazards, chemicals, and uneven or slippery surfaces occasionally.
Works inside & outside.
Benefits:
Comprehensive benefit package Medical, Dental, Vision
401K & Profit Sharing
Employee Assistance Program
Life Insurance
Paid Vacation and Sick Time
Recognition programs
Professional development learning
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Salary: $68,640 - $108,000/year
#LI-DNI
Benefits:
Competitive wages
Comprehensive benefit package Medical, Dental, Vision
401K
Life Insurance
Paid Vacation and Sick Time
Career plan
Recognition programs
Professional development learning
An exceptional work environment
Athens will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and any other applicable state, federal or local laws. EEO/M/F/disability/veteran
Auto-Apply