Senior Support Specialist jobs at Markel

Key Responsibilities: Service Desk Support: Provide first- and second-line support through phone, email, and in-person interactions. Respond to IT issues, log incidents in the ticketing system, and resolve issues within defined SLAs. Hardware and Software Maintenance: Set up, troubleshoot, and maintain desktops, laptops, printers, and mobile devices. Perform hardware diagnostics and coordinate repairs with third-party vendors as needed. Application Support: Provide end-user support for legal and office software, including Microsoft Office 365, iManage, Workshare, Elite 3E, and other industry-specific applications. Assist users with document management, time tracking, and PDF editing tools. New Hire Onboarding: Assist with the onboarding of new employees by configuring laptops, mobile devices, VPN, and remote access tools. Conduct introductory IT training sessions for new hires on firm software and technology. Video Conferencing Support: Set up and troubleshoot video conferencing systems, ensuring smooth connectivity and high-quality video/audio for meetings. Support conference room setups, including video and audio equipment. Inventory and Asset Management: Track and manage IT assets, including laptops, desktops, printers, and mobile devices. Maintain accurate records of equipment assignments and inventory updates. Documentation: Update technical documentation and knowledge base articles to assist in user training and support. Record common issues and solutions to streamline future support efforts. Project Assistance: Collaborate on IT projects, including hardware rollouts, software upgrades, and technology enhancements. Provide insights and feedback on process improvements. Technical Requirements: Proficiency with Windows 10/11 and Microsoft Office 365 applications. Experience supporting Document Management Systems (iManage or similar) in a law firm setting. Familiarity with VPN, Citrix, and other remote access technologies. Knowledge of IT ticketing systems such as ServiceNow, TOPdesk, or similar. Strong troubleshooting skills with hardware (PCs, laptops, printers) and mobile devices (iPhone, iPad, Android). Experience with legal applications such as Elite 3E, Workshare, Adobe Acrobat, and document management systems preferred. Knowledge of network fundamentals, including basic IP networking and connectivity troubleshooting. Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field preferred. 3+ years of experience in an IT support role, ideally within a law firm or professional services environment. Excellent communication skills with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Customer-service oriented with a proactive, problem-solving attitude. Ability to work flexible hours and travel to other office locations as needed. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Key Responsibilities Act as the initial point of contact for all technology-related requests submitted via phone, email, or the ticketing platform. While the role is primarily remote (about 90%), the Analyst must be able to travel into the office when coverage is required for local IT personnel. Troubleshoot and resolve issues involving computers, mobile devices, printers, conferencing tools, and network connectivity. Provide support for essential firm applications, including Microsoft 365, Teams, Zoom, Citrix, VPN solutions, and legal tools such as iManage and Intapp. Offer high-touch, concierge-level assistance to attorneys, partners, and leadership to minimize downtime and ensure smooth client service. Handle setup, configuration, and maintenance of hardware for new employees, internal moves, and visiting legal staff; assist with conference room and AV equipment as needed. Record tickets, resolutions, and actions taken, and contribute to internal documentation by updating the Knowledge Base. Track and manage computers, peripherals, and loaner devices to support daily operations. Work closely with other IT team members to escalate advanced issues while remaining engaged until the matter is fully resolved. Participate in after-hours or on-call rotations to meet urgent business or client needs. Core Competencies Strong analytical and troubleshooting abilities, especially in time-sensitive situations. Exceptional customer service skills and the ability to communicate clearly and confidently. Works well independently and as part of a team while maintaining a high level of discretion. Anticipates user needs and delivers service with urgency and professionalism. Quickly learns new technologies and adapts to evolving tools and workflows. Explains technical problems in a straightforward, user-friendly manner. Demonstrates sound judgement when handling confidential or sensitive information. Collaborates effectively with IT peers and other departments. Preferred Background Three to five years of technical support experience within a law firm or similar professional environment. Solid understanding of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN platforms. Knowledge of legal applications such as iManage and Intapp. Willingness to work extended hours or weekends when necessary. The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

🏫Attention education consulting applicants. I am looking to fill 2 Information Technology Support Specialist contracts in a school district🎓 Job Title: IT Consultant / Information Technology Support Specialist (Contract) Duration: 3-12 Month Contracts (Extensions Common) Type: W2 Contract or Corp-to-Corp Industry: Higher Education / School Systems Why This Role? Universities and large school systems are investing heavily in IT modernization, cybersecurity, and system upgrades-and they need experienced IT professionals now , not after a 6-month hiring cycle. This is a consulting-style contract role where you'll support education clients on high-impact initiatives while enjoying: Consistent contract work Stable, long-term projects Predictable schedules (little to no on-call) Meaningful work supporting students, faculty, and staff What You'll Do Depending on the engagement, you may work on one or more of the following: Provide Tier 1-2 helpdesk and desktop support for faculty, staff, and students Troubleshoot Windows, mac OS, Microsoft 365, and common academic applications Support identity and access management (Active Directory, Azure AD) Assist with system upgrades, migrations, and rollouts (ERP, LMS, CRM) Document issues and resolutions in a ticketing system Collaborate with project managers and senior engineers on modernization initiatives Deliver white-glove support in a professional, customer-facing environment

The Helpdesk Technician provides first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and network issues. This role ensures timely and effective resolution of IT problems while delivering excellent customer service and maintaining system reliability. Key Responsibilities Serve as the first point of contact for users seeking technical assistance via phone, email, chat, or ticketing system Diagnose and troubleshoot hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals Resolve issues related to operating systems, productivity software, and business applications Escalate complex or unresolved issues to higher-level support teams when necessary Document issues, resolutions, and procedures in the ticketing system Maintain user accounts, permissions, and access rights in accordance with company policies Provide basic training and guidance to users on IT systems and best practices Ensure compliance with security policies and data protection standards Required Qualifications Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience) 1-3 years of experience in a helpdesk or technical support role Strong knowledge of Windows and/or mac OS operating systems Familiarity with Microsoft 365, Active Directory, and common business applications Basic understanding of networking concepts (TCP/IP, DNS, DHCP) Excellent troubleshooting and problem-solving skills

An Unwavering Commitment… At California Casualty, a career means more. In fact, “doing more” is what makes us “us”. Serving only firefighters, law enforcement, nurses and educators, we have developed a robust understanding of the unique challenges and risks these extraordinary individuals face. We strive to provide them with the peace of mind they deserve through adequate home and auto insurance protection. To deliver upon this unwavering commitment, it takes a team of caring and dedicated individuals that truly have a heart for the work these American Heroes do, holding together and strengthening our communities on a daily basis. If this is a mission that speaks to you, our Service Desk Technician I/II/SR opening just might be your chance to get more out of your career. Beyond our tight knit family-owned culture and longevity as a “customer-first” insurer, a career at California Casualty ensures you can leave work everyday knowing your efforts are making a direct impact on the financial security of those who deserve it most. From providing technical assistance and support to internal users, to ensuring the smooth operation of our computer systems, software, and hardware, your efforts will ensure California Casualty is there for community heroes in their time of need, just as they are there for us in ours! Your Role Explained. Roles and responsibilities of this position include… Service Desk Support: Diagnoses and resolves basic hardware and software issues. Troubleshoots low complexity network and connectivity problems. Assists users with account setup, password resets, and access-related issues. Utilizes remote support tools to assist users located offsite. Provides guidance on remote connectivity and virtual collaboration tools. Monitors system performance and report issues to the IT team. Ensures tickets are closed within specified timeframes per established service level agreements. Escalates complex problems to the appropriate IT teams when necessary. Hardware/Software Deployment: Assists with installing, configuring, and upgrading hardware and software as needed. Collaborates with other IT teams on the implementation of new technologies. Linux Administration: Administers Linux-based servers and troubleshoot Linux-related issues. Documentation: Maintains accurate and up-to-date documentation of support activities, solutions, and configurations. Training: Assists with facilitating training sessions for users on basic hardware and software usage. Other Duties as Required: Job may require fulfilling other incidental or related duties as assigned, assisting and training others, and performing duties of higher rated positions from time to time for developmental purposes. What We're Looking For. To ensure success within this role, we are looking for a candidate with the following skillsets and experience… Minimum Requirements High School Diploma or Equivalent 0 - 2 Years of Service Desk Experience Preferred Education, Experience, & Certifications Some Insurance Industry & Guidewire Applications Experience Bachelor's Degree in Information Technology, Computer Science, or a Related Field IT Certifications (e.g. CompTIA A+, Microsoft Certified IT Professional) Depending upon education and experience, this position can be filled at either the Service Desk Technician I, Service Desk Technician II, or Service Desk Technician SR level. Ability to work in our Colorado Springs Service Center is highly preferable. The pay range for the Service Desk Technician I position is $25.55 - $37.05 per hour, $30.24 - $45.37 for the Service Desk Technician II position, and $35.92 - $53.91 for the Service Desk Technician SR position; however, base pay offered may vary depending on job-related knowledge, skills and experience. The company also offers a full range of medical, financial and other benefits, including eligibility for the company's performance sharing plan and paid time off such as holidays, vacation, sick and personal holidays. California Casualty is an Equal Opportunity Employer

The IT Helpdesk Specialist provides frontline technical support to employees and plays a critical role in maintaining smooth IT operations. This role manages user onboarding/offboarding, resolves application and access issues, follows IT procedures and runbooks, and ensures issues are properly triaged, documented, and resolved to user satisfaction. Key Responsibilities IT Helpdesk Support, Triage & Issue Resolution Act as the first point of contact for employee IT issues via ticketing system, email, chat, or walk-ups. Diagnose and resolve hardware, software, network, and peripheral issues. Use the ticketing system to accurately record, categorize, and track all support requests and resolutions. Triage and prioritize incoming issues based on severity and impact, escalating to appropriate teams when necessary. Ensure timely follow-through on all open tickets and confirm user satisfaction before closure. IT Procedures, Runbooks & Documentation Follow established IT procedures, runbooks, and playbooks to troubleshoot and resolve issues consistently and efficiently. Contribute to improving IT processes by writing or updating procedural documentation, knowledge base articles, and troubleshooting guides. Identify recurring issues and recommend enhancements to runbooks or system configurations. User Onboarding & Offboarding Create, configure, and manage employee accounts across all required systems and applications. Provision, prepare, and deploy laptops and IT equipment for new hires. Ensure timely and secure deactivation of accounts and retrieval/processing of hardware during offboarding. Maintain and update onboarding/offboarding documentation to ensure process accuracy and compliance. Application & Access Support Troubleshoot and resolve issues related to application access, authentication, and permissions. Coordinate with system administrators or engineering teams for escalations related to system or application issues. Process and fulfill access requests in accordance with internal security and compliance policies. Document common issues and collaborate to improve application support workflows. Qualifications 2-5 years of experience in an IT helpdesk or technical support role (or equivalent). Strong understanding of mac OS, Windows and/or Linux environments. Familiarity with identity and access management tools (e.g., Okta, Google Workspace). Experience with laptop imaging, provisioning, and hardware troubleshooting. Excellent communication, interpersonal, and customer service skills. Ability to multitask, prioritize, and work independently to "get the job done". Preferred Skills Experience with IT ticketing platforms (e.g., Jira, Zendesk, Freshdesk). Basic networking knowledge (DNS, Wi-Fi troubleshooting). Scripting or automation experience (PowerShell, Bash, Python). Exposure to IT security best practices and compliance frameworks.

Desktop/Helpdesk Engineer - Renewable Contract / Contract to Hire - NY, NY The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Desktop/Helpdesk Engineer in NY, NY. Role Description -Interact with users to understand and document all IT issues. -Install and maintain computer systems and peripherals in accordance with established standards and guidelines. -Perform administrative duties, including asset tracking and management, IT inventory maintenance, processing purchase requisitions, managing shipping, and providing general support to team members. -Assist with the planning and implementation of IT projects across multiple sites. -Provide first-level IT support for business users -Perform analysis, diagnostics, and resolution of user computer problems, and implement corrective solutions. -Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software. -Open service requests and manage warranty repairs with hardware vendors. -Manage the new user request process, including configuration, setup, inventory, and testing of new user computers prior to delivery. Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is ‘do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text ************. Drug testing may be required; please contact a recruiter for more information.

Our client, a National Carrier is looking for a Senior Litigation Claims Specialist for their remote opening. This employee will need to be well-versed in coverage of CGL Policies and writing Coverage Letters. Requirements: 5+ years of general liability claims handling experience 2+ years of litigation experience Advanced knowledge of general liability, product liability, umbrella policy coverages Experience writing Denial letters or Reservation of Rights letters

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best. The Excess Liability Division specializes in offering large limits of liability to protect its clients' corporate assets from catastrophic loss. The Division offers significant capacity of up to $20 million dollars for both Lead Umbrella and Excess Liability placements. This protection is made available to companies varying in size from single location light hazard risks to a wide variety of more difficult to place manufacturers and processors. ************************************************************************************************** The Excess Liability Division is currently searching for an experienced Senior Production Underwriter, Production Underwriting Specialist or Senior Production Underwriting Specialist to join our Excess Liability team. This individual will work out of the office in Dallas, TX. The underwriter will primarily be handling Lead Umbrella and Excess Liability risks in manufacturing, contracting, retail service and distribution. The business unit strategically solicits Middle Market to National commercial risks from a producer base that spans the United States. Essential Job Functions and Responsibilities Evaluates and underwrites new and renewal business in accordance with Company underwriting guidelines and risk appetite. Analyzes risk data to make informed decisions on coverage, pricing, and terms. Collaborates with claims, agents, brokers, and clients to obtain necessary information and clarify details. Orders and evaluates additional reports and screens, such as Safer-SMS reports, loss history reports, outside inspections, etc., to inform decisions. Ensures proper documentation of underwriting decisions and compliance with state and federal insurance regulations. Evaluates existing policies for potential renewal or modification. Communicates underwriting decisions clearly and effectively to internal teams, agents, and brokers. Stays updated on industry trends, regulatory changes, and market conditions. Develops and maintains effective business relationships with internal and external customers/coworkers, focusing on generating new business and retaining profitable business. Interprets, explains, and promotes products and services to drive market growth. Leverages advanced marketing techniques to interpret, explain, and promote the Company's products to brokers and agents. Monitors market trends and competition to identify opportunities for product enhancements and marketing strategies. Organizes and participates in marketing initiatives, including presentations, industry events, and broker/agent meetings to showcase products and services. Responsible for evaluating underwriting and marketing practices, implementing strategic adjustments to improve overall effectiveness and outcomes. (Senior Production Underwriting Specialist) May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports. (Senior Production Underwriting Specialist) Performs other duties as assigned. Job Requirements Bachelor's Degree or equivalent experience is preferred. Generally, 5-10+ years of casualty underwriting experience is required. Senior Production Underwriter: Generally, 5-7 years of casualty underwriting experience. Production Underwriting Specialist: Generally, 7-9 years of casualty underwriting experience. Senior Production Underwriting Specialist: Generally, 10+ years of casualty underwriting experience. Umbrella and Excess Casualty underwriting experience is highly desired. Effective communication and negotiation skills to build and leverage excellent customer relationships and to successfully market products and services. Position requires frequent day and overnight travel, more than 10% but less than 50% of time to visits agents and brokers.

The IT Helpdesk employee plays a crucial role assisting in the support, troubleshooting, and maintenance of IT systems. This position actively participates in daily Scrum stand-ups, collaborates with cross-functional team members, and follows Agile principles to contribute to efficient problem resolution and continuous improvement. IT Helpdesk staff provides assistance in diagnosing and resolving user issues, ensures adherence to IT policies, and actively engages in the IT support lifecycle within Agile principles. Essential Position Functions Assist in diagnosing and resolving user issues, actively participating in daily Scrum events. Ensure adherence to IT policies and procedures, aligning activities. Collaborate with IT team members to provide timely and effective support, fostering Agile teamwork. Assist in handling and resolving IT support tickets using appropriate tools and methodologies. Communicate effectively with users, providing assistance in a user-friendly manner. Support IT inventory management activities, ensuring real-time accurate tracking of assets. Contribute to research efforts into emerging technologies supporting IT helpdesk functions. Assist in documenting IT processes and troubleshooting procedures. Minimum Requirements of the Position Enrolled in an associate degree program in information technology, computer science, or a related field, or equivalent experience. Exposure to or basic experience with IT support functions, hardware, and software troubleshooting. Exposure to or basic development of effective written and oral communication skills. Exposure to or basic development of collaborative teamwork skills. Aptitude for developing problem-solving skills in an IT support context. Certification Requirements Although it is not realistic for every candidate to carry all listed certifications, it is expected that the employee/candidate be certified in Scrum and credentialed in at least two of the Azure certifications listed below. It is also acceptable to suggest and achieve equal alternative certifications. Scrum Certification: Within 60 days of employment obtain Certified Scrum Developer and/or Professional Scrum Master (PSM I) to demonstrate proficiency in Scrum principles and practices. ITIL 4 Certified (required within 1 year) AZ-900 Microsoft Certified Azure Fundamentals (required within 1 year) CompTIA A+ Computer Technology Industry Association (preferred) Group Health Cooperative of Eau Claire complies with applicable Federal civil rights laws and does not discriminate, exclude or treat candidates less favorably on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes). The Cooperative is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. The Cooperative is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees and members feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard. This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: ************************. Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer.

About Us: JUDI Health is a health technology company offering a wide range of benefits administration solutions for employers and health plans. This includes Capital Rx, a public benefit corporation that provides full-service pharmacy benefit management (PBM) solutions to self-insured employers; JUDI Health™, which offers comprehensive health benefit management solutions for employers, TPAs, and health plans; and JUDI , the industry's leading proprietary Enterprise Health Platform. To learn more, visit **************** Location: NYC Office (3 days/week required) Position Summary: The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities: Research end user issues independently, when needed, and document/develop a solution per company standards Develop additional MDM automation to facilitate user onboarding Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software. Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc. Create Exchange rules to address spam/phishing emails as needed. Collaborate with the IT Engineering team to drive systemic improvements to email filtering system. Promptly respond to user requests via ticketing system/phone calls/IM Assist users with access/system issues Write and update documentation for user reference Help build and establish procedures for newly established team Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Minimum Qualifications: 2+ Years experience in a Help Desk role (preferably in a medium or larger company) A customer-oriented approach to problem resolution Experience supporting Mac hardware/OSX in a Help Desk environment Experience supporting remote users in a distributed environment Experience with Jira Service desk or a similar ticketing system Experience with Office 365 suite Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT “future onsite” roles only) Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. JUDIHealth values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: * Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, * Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and * Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: NYC Office (3 days/week required) Position Summary: The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities: * Research end user issues independently, when needed, and document/develop a solution per company standards * Develop additional MDM automation to facilitate user onboarding * Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software. * Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business. * Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc. * Create Exchange rules to address spam/phishing emails as needed. * Collaborate with the IT Engineering team to drive systemic improvements to email filtering system. * Promptly respond to user requests via ticketing system/phone calls/IM * Assist users with access/system issues * Write and update documentation for user reference * Help build and establish procedures for newly established team * Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). * Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Minimum Qualifications: * 2+ Years experience in a Help Desk role (preferably in a medium or larger company) * A customer-oriented approach to problem resolution * Experience supporting Mac hardware/OSX in a Help Desk environment * Experience supporting remote users in a distributed environment * Experience with Jira Service desk or a similar ticketing system * Experience with Office 365 suite * Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally (for NYT "future onsite" roles only) Salary Range $24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************

Job Description Please note, this position is expected to be fully on-site at our office location in New Berlin, NY. At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits: Financial Short-term disability, long-term disability, and life insurance coverage are provided at no cost Optional benefits include enhanced life insurance and critical illness plans 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan A cash-balance pension plan Student Loan Repayment Assistance A short-term incentive plan for all employees Social Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year) 7 days of paid sick leave 10 paid company holidays Personalized paid time off after 3 years! Emotional Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelp's group and digital resources Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more! Physical Medical, dental, and vision coverage options begin on the first day of employment Health Savings Accounts (with a generous employer contribution!) YOUR PURPOSE AND FUNCTION IN OUR COMPANY: As a Junior IT Service Desk Technician, you will be the first point of contact for employees seeking technical assistance. You will respond to requests via our ticketing system, email, chat, or phone and help troubleshoot common IT issues related to hardware, software, and user accounts. This is an entry-level role designed for someone starting their career in IT, with opportunities to learn and grow under the guidance of senior technicians. You will work closely with the IT team to log issues, perform basic troubleshooting, and escalate more complex problems to experienced staff. Your role is essential in helping employees stay productive by providing timely and courteous technical support. Respond to IT support requests submitted through the ticketing system, email, chat, or phone. Gather basic information from users to understand and document the problem. Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors). Escalate complex or unresolved issues to senior IT staff. Keep accurate records of issues and actions taken in the ticketing system. Assist with setting up new computers, installing approved software, and configuring user accounts. Help maintain inventory records for IT equipment and software licenses. Follow established procedures for routine tasks such as system updates, backups, and equipment deployment. Learn and follow company IT policies and security best practices. Participate in training to expand your technical skills and knowledge of company systems. KEY CAPABILITIES FOR SUCCESS: Basic understanding of computer hardware, operating systems, and common software applications. Familiarity with Microsoft Windows 10/11 and Microsoft Office 365. Strong communication and customer service skills. Willingness to learn and ask questions when unsure. Ability to follow written instructions and established processes. Positive attitude and interest in building a career in IT support. QUALIFICATIONS: High school diploma or equivalent required; coursework or informal experience in IT preferred. CompTIA A+ certification (or working toward it) preferred. Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus. ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees. The base pay range for this position is $22.50 to $27.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidate's experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.

is expected to be fully on-site at our office location in New Berlin, NY. At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits: Financial * Short-term disability, long-term disability, and life insurance coverage are provided at no cost * Optional benefits include enhanced life insurance and critical illness plans * 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan * A cash-balance pension plan * Student Loan Repayment Assistance * A short-term incentive plan for all employees Social * Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year) * 7 days of paid sick leave * 10 paid company holidays * Personalized paid time off after 3 years! Emotional * Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelps group and digital resources * Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more! Physical * Medical, dental, and vision coverage options begin on the first day of employment * Health Savings Accounts (with a generous employer contribution!) YOUR PURPOSE AND FUNCTION IN OUR COMPANY: As a Junior IT Service Desk Technician, you will be the first point of contact for employees seeking technical assistance. You will respond to requests via our ticketing system, email, chat, or phone and help troubleshoot common IT issues related to hardware, software, and user accounts. This is an entry-level role designed for someone starting their career in IT, with opportunities to learn and grow under the guidance of senior technicians. You will work closely with the IT team to log issues, perform basic troubleshooting, and escalate more complex problems to experienced staff. Your role is essential in helping employees stay productive by providing timely and courteous technical support. * Respond to IT support requests submitted through the ticketing system, email, chat, or phone. * Gather basic information from users to understand and document the problem. * Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors). * Escalate complex or unresolved issues to senior IT staff. * Keep accurate records of issues and actions taken in the ticketing system. * Assist with setting up new computers, installing approved software, and configuring user accounts. * Help maintain inventory records for IT equipment and software licenses. * Follow established procedures for routine tasks such as system updates, backups, and equipment deployment. * Learn and follow company IT policies and security best practices. * Participate in training to expand your technical skills and knowledge of company systems. KEY CAPABILITIES FOR SUCCESS: * Basic understanding of computer hardware, operating systems, and common software applications. * Familiarity with Microsoft Windows 10/11 and Microsoft Office 365. * Strong communication and customer service skills. * Willingness to learn and ask questions when unsure. * Ability to follow written instructions and established processes. * Positive attitude and interest in building a career in IT support. QUALIFICATIONS: * High school diploma or equivalent required; coursework or informal experience in IT preferred. * CompTIA A+ certification (or working toward it) preferred. * Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus. ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees. The base pay range for this position is $22.50 to $27.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidates experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.

Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience. We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude. In this role, you will: Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues Train and guide staff on hardware and software usage Ensure patch compliance for PCs Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls Configure and build hardware; install and configure software based on user service requests Document resolution to desktop issues, propose solutions to root cause problems Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment Interact with 3rd party vendors to drive and resolve specific technical problems Manage new hire setups, including coordination and configuration of equipment Assist with new hire orientations and onboard new users from a technology perspective Document resolutions to desktop issues and propose solutions to root cause problems Identify opportunities to improve, automate, or simplify processes or systems Ensure standardization of End User Services to align the EUS catalogue of services globally Qualifications At least 3-5 years of experience in a technical support or related role Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users Microsoft Certified Desktop Support Technician certification a plus Well versed in desktop tools including O365 Knowledge of Mac OS/Apple iOS Experience setting up printers, monitors and IT cabling Some experience with Active Directory beneficial Ability to document processes and procedures Superior customer service and interpersonal skills Ability to effectively communicate about technology Bachelor's degree in Information Technology, Computer Science, or a related discipline a plus Certifications such as Microsoft Certified Solutions Associate (MSCA), Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), CompTIA Security+, ITIL Foundation (or higher) Certification, and/or (ICS)2 Certification a huge plus

ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. In this role, you will… · Perform hardware and software break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitoring the infrastructure to identify/resolve issues · Respond to escalated end-user issues You possess … · Technical Associates Degree or equivalent preferred · 2+ Years of technical work experience in a corporate environment preferred · The ability to identify, develop and implement technical processes and solutions · Project development and management skills · Outstanding customer service skills Responsibilities · Perform application break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitor the infrastructure to identify/resolve issues · Respond to escalated end-user issues · Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Provide support utilizing all available tools including remote control technologies · Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required · Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned Qualifications MINIMUM QUALIFICATIONS • Technical Associates Degree preferred • 2+ Years of technical work experience • Experience in Windows 11 • Experience with Microsoft Office 365 • Experience with multiple hardware platforms • Certifications a plus • Effective problem-solving skills • Excellent customer service skills • Ability to multitask • Highly organized • Ability to work in a collaborative, team environment • Ability to be productive in a fast-paced environment • Ability to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set We can recommend jobs specifically for you! Click here to get started.

ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. In this role, you will… * Perform hardware and software break / fix work including but not limited to upgrades * Develop expert understanding of applications, internal software and associated technologies * Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution * Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis * Monitoring the infrastructure to identify/resolve issues * Respond to escalated end-user issues You possess … * Technical Associates Degree or equivalent preferred * 2+ Years of technical work experience in a corporate environment preferred * The ability to identify, develop and implement technical processes and solutions * Project development and management skills * Outstanding customer service skills Responsibilities * Perform application break / fix work including but not limited to upgrades * Develop expert understanding of applications, internal software and associated technologies * Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution * Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution * Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis * Monitor the infrastructure to identify/resolve issues * Respond to escalated end-user issues * Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance * Provide support utilizing all available tools including remote control technologies * Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required * Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned Qualifications MINIMUM QUALIFICATIONS • Technical Associates Degree preferred • 2+ Years of technical work experience • Experience in Windows 11 • Experience with Microsoft Office 365 • Experience with multiple hardware platforms • Certifications a plus • Effective problem-solving skills • Excellent customer service skills • Ability to multitask • Highly organized • Ability to work in a collaborative, team environment • Ability to be productive in a fast-paced environment • Ability to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set Responsibilities · Perform application break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitor the infrastructure to identify/resolve issues · Respond to escalated end-user issues · Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Provide support utilizing all available tools including remote control technologies · Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required · Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned

ServiceLink, the unmatched mortgage industry leader, is in search of a sharp, customer service-oriented Information Technology Technician.The ideal candidate will be seeking an opportunity to join a world-class information technology team providing support and services to its desktop users. If you thrive on being part of a high-performance team, we encourage you to apply today. This is an exciting time to join ServiceLink, where you will enjoy an entrepreneurship culture which drives innovation. In this role, you will… · Perform hardware and software break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitoring the infrastructure to identify/resolve issues · Respond to escalated end-user issues You possess … · Technical Associates Degree or equivalent preferred · 2+ Years of technical work experience in a corporate environment preferred · The ability to identify, develop and implement technical processes and solutions · Project development and management skills · Outstanding customer service skills Responsibilities · Perform application break / fix work including but not limited to upgrades · Develop expert understanding of applications, internal software and associated technologies · Diagnose/resolve end-user problems including recognition, isolation, research of software/hardware errors/features if required and problem resolution · Execute a daily caseload as assigned and provide updated ticket status information and/or case resolution · Assist in maintaining the LAN/WAN infrastructure on a day-to-day basis · Monitor the infrastructure to identify/resolve issues · Respond to escalated end-user issues · Participate in maintenance activities geared to ensuring the health and availability of infrastructure equipment · Provide problem analysis and support to ensure proper escalation during outages or periods of degraded infrastructure performance · Provide support utilizing all available tools including remote control technologies · Assist in the coordination and execution of planned and unplanned infrastructure downtime activities as required · Ability to carry, or otherwise move and position objects/employee equipment or like weighing up to 50 pounds · All other duties as assigned Qualifications MINIMUM QUALIFICATIONS • Technical Associates Degree preferred • 2+ Years of technical work experience • Experience in Windows 11 • Experience with Microsoft Office 365 • Experience with multiple hardware platforms • Certifications a plus • Effective problem-solving skills • Excellent customer service skills • Ability to multitask • Highly organized • Ability to work in a collaborative, team environment • Ability to be productive in a fast-paced environment • Ability to apply learning on a supervised basis · Ability to grasp new concepts and develop skill set

Job Summary: Dimond Bros Insurance is seeking an organized, proactive IT Support Specialist to deliver on-site technical support across multiple office locations. Responsibilities include troubleshooting, system maintenance, and ensuring smooth IT operations. This role involves regular travel to new and existing sites in a fast-paced, dynamic environment. Pay Range: $40,000 - $55,000 Key Responsibilities: Deliver on-site IT support across multiple office locations. Troubleshoot hardware, software, network, and system issues. Install and configure workstations, servers, printers, and other equipment. Provide employee training on IT systems and applications. Maintain system security, perform updates, and ensure compliance. Support office relocations, new site setups, and technology upgrades. Assist with backups, disaster recovery, and preventive maintenance. Collaborate on IT infrastructure improvements and initiatives.